# Planmeca Romexis Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Planmeca Romexis the right Dental Imaging solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/60268/Planmeca-Romexis/reviews --- Planmeca Romexis 3.9 (12) [View alternatives](https://www.capterra.com/p/60268/Planmeca-Romexis/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Planmeca Romexis Ease of use 3.9 Customer Service 3.4 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Josh B. CEO Used the software for: 2+ years ### "Great Imaging Software" July 13, 2018 5.0 Pros The software is great for all imaging needs. We are a dental office, and we use this software hourly to acquire, review and diagnosis. We mainly use it for CBCT images, but soon we plan to upgrade to their more robust version that can hold all of our images in one place. Essentially they are to be our one-stop image solution for our Dentrix based office. The customer support is hard to beat. Any time I have some issue, I can call them up and they are quick to help me resolve the issue. I like how fast they respond to things. Cons I don't like the training ramp up period. It is a great software, but there is a bit of learning needed. It is not completely intuitive where someone without any training can just get on it and make it work. Review Source ML Megan L. Dentist Medical Practice Used the software for: 2+ years ### "Good but can be better" March 21, 2025 4.0 Overall it is a good product but some crashes which can be fixed with updates Pros Easy to use and easy to view for all users Cons Sometimes it is hard to loan and crashes Review Source TC Tasneem C. Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "Planmeca has the most horrible customer service ever!" September 18, 2025 1.0 I do not recommend it to anyone due to horrible customer service. And sometimes the images are blurred at the ends or cut off in certain places Pros produces average quality images similar to most CBCT machines in the market and the software is pretty easy to use Cons software is not user-friendly and customer supper is the ABSOLUTE MOST HORRIBLE I've ever dealt with especially buying a brand new machine that's even more expensive than my car!!! They do not provide training for their new customers and training cost is ridiculously expensive Alternatives considered [Sidexis 4](https://www.capterra.com/p/234873/Sidexis-4/)[DEXIS Imaging Suite](https://www.capterra.com/p/234960/DEXIS-Imaging-Suite/) Reason for choosing Planmeca Romexis It was highly recommended by a colleague Review Source SD Shannon D. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Since the recent update Romexis has been annoying and frustrating to use!!!" March 11, 2020 4.0 Frustrating, annoying and poor value. The Romexis software update doesn't take into consideration my time as a doctor or place any trust in the honor system. Instead of charging per doctor (a set fee) they charge a license for every screen you view radiographs on and now I have to guess where it's been left open after someone has taken an xray. Pros We have been using Romexis to view digital radiographs and CBCT's for the past five years and really liked how well it worked. I have at most two doctors using Romexis at any given time so we always had two licenses which worked well. When I was finished treating a patient I could go to my office and write the letter and review other cases on Romexis. Then I could go to a new treatment room and bring up Romexis to see the next patients radiographs. Cons Since the recent 2020 update we can literally only view radiographs on two screens at any given time. I generally have periapicals on one screen and CBCT slices on another (so that uses up my two licenses). With the software update, with my two Romexis screens up in the treatment room, my receptionist can no longer upload radiographs to Romexis (because the two licenses are currently "in use") and my other RDA cannot see a second patient to take xrays unless I close one of my screens (not user friendly anymore). It is clearly a money grab and I end up running around closing Romexis software between rooms or trying to figure out where Romexis has been left open. I would NOT recommend this software unless you have lots of money and can afford to buy a license (which takes 2-3 weeks to get from time of order) for every single screen you intend to view radiographs on. Get something else. Review Source Duc T. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software" March 24, 2023 5.0 Romexis has great local support here. Pros Romexis is easy to used, widely known, and the support is great. Cons One thing I wished were possible, were free updates. The software you buy doesn't auto update with new features. Review Source JC Jason C. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Planmill, scanner and design software" January 21, 2025 3.0 Not great, would highly recommend looking elsewhere. Pros The scanner is in color which is nice, however the scan quality is less than ideal. Cons Supposed to be known for their support and ease of use but we strongly recommend looking elsewhere. We purchased their mill, scanner, and laptop all in one and the mill breaks down at least once a day, my staff spends hours every week waiting on hold for support who never actually fix any of the issues. And even when it does work, the quality is still not optimal which is very unfortunate. Review Source Alison F. General Dentist Medical Practice Used the software for: 1-2 years ### "Dental Xray software" January 6, 2019 5.0 Overall, I like using Romexis. The Planmeca images are always great, so I will continue to use the software. Pros Planmeca is a good software for capturing xrays and viewing them. The tools to adjust the images work great to allow better visualization. Cons When exporting a set of images, the images are exported as individuals which becomes time consuming when transferring to another office. When viewing a set of images, I have not been able to figure out how to easily go directly from one image to the next. I have had to close the current image, then find the next image and open it. It would be nice to have a feature to allow for easy scrolling through images in a series. Review Source VR Verified Reviewer Student Higher Education Used the software for: 2+ years ### "I use this program to scan and design CAD/CAM milled crowns" May 15, 2018 4.0 Pros Does a great job digitally mocking up my preparations. Its auto design feature often does a great job but I love that I can customize my crowns. You can make them as detailed or as generic as you want. It is possible to make really beautiful anatomy with this program, or just quickly scan and design a crown in 15 mins. Cons My biggest complaint is with the hardware, the scanning wand is way too bulky. I am not sure if they have other options. Saving files can be a little bit confusing and could be more simple and organized. Overall I don't have any major complaints. Review Source JM Jasmin M. Office Manager Used the software for: 2+ years ### "Great Panoramic Images" May 31, 2018 5.0 Pros The Planmeca X-ray machine does not cost much and it gives you a great and quality image. It is also very easy to use. Cons The plastic components on it break-down fast and easy. You have to replace several pieces on it, often. Review Source AP Alex P. Owner Medical Practice Used the software for: 6-12 months ### "Planmeca Romexis experience" August 22, 2019 5.0 We had been sending patients who needed 3D scans to the office next door for years. When it was time to finally replace our 20 year old pan, we decided to update to a 3D cone beam scanner that can also take 2D images. It is definitely paying for itself. The images are superior to those we have seen from competitors, and taking images (2D or 3D) is pretty simple. Pros There are many different ways to manipulate 3D images. It is also relatively straightforward to import 3D scans or send out scans to other offices. Cons Very complicated with a somewhat steep learning curve. Customer support has been helpful with any questions I have. It can sometimes be tricky to know what features are of critical importance and which may be unnecessary (or just for certain users' preferences) Review Source TL Thomas L. Zahnarzt Medical Practice Used the software for: 2+ years ### "Sehr schlechter bis gar kein Kundenservice." November 25, 2025 1.0 Wir haben Probleme mit der Software Romexis zum Beispiel im Bereich der Funktionsanalyse. Die Winkelberechnung funktioniert nicht. Der RECU PC ist zue Zeit defekt. Es gibt keinen kompetenten Techniker, der uns helfen könnte. Es gibt seit Jahren keine Updates bei der Software Romexis, die inzwischen diverse Sicherheitslücken aufweist. Jeder noch so inkompetente und erfolglose Reperaturversuch wird von unserem Händler Plandent in Rosenheim teuer in Rechnung gestellt. Pros Ich kenne keine andere Röntgensoftware. Romexis ist aber recht einfach und übersichtlich zu bedienen. Cons Es gibt keine kompetente Hilfe bei Problemen mit der Software oder mit dem RECU PC. Die Software braucht nämlich zum Berechnen der Röntgenbilder einen extra PC. Review Source DOK Dr Osama K. Director of business development Hospital & Health Care Used the software for: 6-12 months ### "NG HA KSA" December 11, 2018 5.0 Competitive with other manufacturers Pros Easy to use Integrated with different systems Easy to maintain High quality custom services Cons Prices are much higher than other providers Review Source Similar Products Featured