# Silverware Avrio Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Silverware Avrio the right Restaurant POS solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/60330/SilverWare/reviews

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Silverware Avrio

2.9 (14)

[View alternatives](https://www.capterra.com/p/60330/SilverWare/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Silverware Avrio

Ease of use

3.4

Customer Service

2.1

## Showing most helpful reviews

Showing 1-14 of 14 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KJ

Katherine J.  
Director of Marketing  
Restaurants  
Used the software for: 2+ years

### "Silverware is a Great POS for any Venue"

May 12, 2025

4.0

We've had silverware for a few years and found its a reliable software and good for what we needed in terms of a POS system for a large restaurant where we have several rooms to host large groups with several different menus

Pros

Silverware is an easy software to use and set up into a new restaurant! We found the POS system had all the tools needed for a clean and easy ordering service with a large restaurant like ours

Cons

There was no hand-held machines which we found would be useful especially on our patios to be used during service for large events to get orders in quickly.

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Silverware Avrio

We chose Silverware as its been around longer and maybe team members had used it in the past so easy to train additional members

Review Source

PM

Pierre M.  
Director of Finance  
Hospitality  
Used the software for: 1-2 years

### "Works pretty well, reporting should be improved"

December 14, 2019

4.0

Silverware is our Point of Sales system and we would not be able to carry out big volume food and beverage opertations without it. With a bit more reporting enhancements, it will be a major winner.

Pros

Silverware is pretty easy to use, the configuration setup is flexible and the overall flow end-to-end is comfortable to drive big volume food and beverage operations.

Cons

The reporting capabilities are limited - unless you use an additional platform such as Avero, it will remain very basic and Excel-driven - which is ok but not super user friendly for everyone.

Review Source

TW

Timothy W.  
Director of Sales  
Hospitality  
Used the software for: 1-2 years

### "POS for the Restaurant"

November 20, 2024

3.0

It is a positive experience. There could be different changes made to the system

Pros

It is a user friendly POS system. Set up for the system was easy

Cons

The main screens are too much to navigate when you are in a rush

Alternatives considered

[Clover](https://www.capterra.com/p/226864/Clover/)

Reason for choosing Silverware Avrio

The owners chose this product over the others.

Review Source

VR

Verified Reviewer  
Waiter  
Hospitality  
Used the software for: 6-12 months

### "Goonprogram"

May 30, 2019

4.0

Pros

In the program there are lots functions that you can use for restaurant or other businesses. Simple to read.

Cons

Program doesn’t work properly, as it has many bags, and eats lots of internet traffic.

Review Source

RP

Rhett P.  
IT Director  
Hospitality  
Used the software for: 2+ years

### "Silverware: Promising Start, But Now Overpriced and Lacking Key Support"

September 6, 2024

2.0

The cost increases have gotten out of control..

Pros

I find the platform somewhat intuitive and full of potential, but the support lacks some crucial elements, and it has become too costly.

Cons

Their customer service is quite disorganized, with no customer-facing CRM, making it impossible to track or open support tickets—pretty basic functionality that’s missing. Costs have become a real concern; in 2023, they raised prices by 40%, and now they've added another 30% increase, which leaves a bad impression. Our annual support costs have nearly doubled, yet we still face ongoing performance issues. Additionally, their API integration with Clover is slow and frequently causes problems for us.

Switched from

[Simphony POS](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/)

Corporate mandated the change as a company standard

Review Source

MH

Michael H.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Support ! Friendly but no follow up. "

April 12, 2021

3.0

Overall ! Well it was a company I use to recommend. Now 2020-2021. I would not. Looking to relocate down the road and looking at new POS systems. Silverware is not one of those company’s.

Pros

Liked the ease of programming all aspects of software with out calling support all the time like Micros.

Cons

Had a pos terminal after 5 years crash and needed new hard drive was determined. Have been waiting 5 weeks to get. Have called 5 times now and still waiting. They sent wrong one that took 3 weeks. The. They have sent twice I was told delivery on Friday! That was Originally 3 weeks ago! Use to be great customer service. Have know confidence in support or company. Hard to get anyone above support. Buyers beware.

Reason for choosing Silverware Avrio

Loved there old systems., Before internet base came to be the norm. All systems have gone to that way.

Switched from

[Simphony POS](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/)

Horrible management use ability. Hard to program, had to call support and be charged! That’s how they make there money back on a less expensive system! You will pay.

Review Source

AS

Al S.  
Chef  
Food & Beverages  
Used the software for: 2+ years

### "There are bugs"

May 9, 2022

3.0

Mostly good,there are a few things I think this company address, 1 customer service, response time, owned your product. Or fixed your warranty on the good you provide

Pros

The program has come a long way it's more user-friendly the hand held is a keeper

Cons

Need to improve on customer service,get rid of the bug eg table completely disappear. And work your inventory system

Alternatives considered

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)

Reason for choosing Silverware Avrio

Price point

Review Source

JB

James B.  
owner  
Restaurants  
Used the software for: 2+ years

### "terrible customer support"

May 23, 2017

1.0

Cons

Silverware has good equipment but a questionable support system. Nothing is their problem, and if the update they do can't fix the problem they still charge you for their failed service. All they want is for you to take out an inflated service contract that still doesn't cover everything that can & will go wrong. Do not give them your credit card for support over the phone, if there is a problem & they can't fix their solution is to take the money out of your credit card & therefore FU. Great business model. I TRIED TO TALK TO THE PRESIDENT OF THE COMPANY but his son wouldn't have him call me. I made a big mistake buying Silverware. Never again.

Review Source

RM

Ryan M.  
Owner/ President  
Restaurants  
Used the software for: 1-2 years

### "Worst POS ever (Don't mean Point of Sale)"

July 13, 2018

1.0

I wouldn't use this system if they gave it to me free of charge for life!

Pros

Can't say there are any. Its not up and working enough to see the up side. Not user friendly charges and discounts don't work like they're suppose to and the techs know less about it then I do.

Cons

We've had this system for just over a year and I'm spending 22k on a new system just to get rid of it and be done. I called tech support last month 47 times for issues alone. When you do call its not uncommon to wast 40 mins just to reach a tech. Most of the time they say they can't do anything until business hours. Our system has stopped taking credit cards twice for a week at a time. It doesn't work offline like its suppose to. We have total system crashes multiple times a day. They are rude when you want them to do something about it. STAY AWAY!! Promise best decision you could make!

Review Source

MK

Mark K.  
Owner5  
Restaurants  
Used the software for: 1-2 years

### "The wort Support I have ever received from ANY company in my life"

October 25, 2017

1.0

This company is so so frustrating that my investment after 3 years I am throwing in the garbage!

Pros

when it works it works good, after the new updates happened and they could not update my system every thing went crazy, they kept telling me to call the call center and they can never fix it, they refuse to send a tech on site.

Cons

Cant get an on site visit for any problems, call center is in Canada and even if they can't fix the problems they charge you for wasting your time.

Review Source

JM

Joanna M.  
Membership Director  
Hospitality  
Used the software for: 1-2 years

### "Silverware Avrio is Front Line User Friendly"

April 21, 2021

4.0

My overall experience with Silverware Avrio has been positive. I really appreciate the ease of use. We have a few employees who jump in when needed from other departments and it is always easy for them to get back in the groove.

Pros

It is easy to train employees on Silverware Avrio. Menus can be set up to fit the needs of the business and make sense. Silverware Avrio is straightforward. Seasonal businesses with employee turnover can benefit greatly from the training dollars saved by using Silverware Avrio.

Cons

Customer service is not always the easiest to reach although they were helpful, easy to understand and thorough with their responses.

Review Source

CM

Chantel M.  
Project Systems Manager  
Construction  
Used the software for: 2+ years

### "Best POS System ive used"

January 5, 2020

5.0

i've used this system in 3 different restaurants all with high volume and have always enjoyed it.

Pros

I've worked in service industry as a side job for many years and worked with a variety of POS systems. Silverware is definitely among my favorites. its simple and easy to use which is awesome when the restaurant is busy.

Cons

I remember having an issue once or twice where the program froze but only for a short period of time and it corrected itself once we reset the station.

Review Source

LD

Lee D.  
Owner operator  
  
Used the software for: Less than 6 months

### "Sounds good, way to difficult to change prices add or subtract items. Customer support LOL in que "

June 25, 2018

3.0

I learned what POS system I don't want

Pros

No very much, it is all in black if that helps I personally wish I had chosen a different system. It is very difficult to learn. Customer support is a joke and training is aweful. No book you must go on line and download it and print it up You would think a Manuel should be included

Cons

Not user friendly very difficult to learn and not user friendly the lust goes on and on it is one of the biggest mistakes I have made when it comes to a PIS system.

Review Source

WK

William K.  
  
Retail  
Used the software for:

### "Impressions"

December 23, 2014

2.5

Pros

I like the simplicity, the ease of operation, the low cost, and its many features.

Cons

It has limitations and other technical issues that are not widely known or understood.

Review Source

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