Who Uses This Software?

Managed Service Providers, System Integrators and IT Consulting Companies.


Average Ratings

5 Reviews

  • 2 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 1.5 / 5
    Customer Service

Product Details

  • Starting Price
    $450.00/one-time
  • Pricing Details
    https://goo.gl/p8mpJk
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Ahsay
  • www.ahsay.com
  • Founded 1999
  • Hong Kong

About Ahsay Cloud Backup Suite

Ahsay Cloud backup Suite (AhsayCBS) is specifically designed for Managed Service Providers, System Integrators and IT Consulting Companies. It can empower you to offer secure managed, cloud hosted, and on-premises backup service to your business end customers and earn recurring income. The whole solution is with server-client architecture.


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Ahsay Cloud Backup Suite Features

  • Backup Log
  • Backup Scheduling
  • Cloud Backup
  • Compression
  • Continuous Backup
  • Encryption
  • Incremental Backup
  • Local Server Options
  • Remote Server Options
  • Secure Data Storage
  • Web Access / Restoration
  • Backup Log
  • Backup Scheduling
  • Compression
  • Continuous Backup
  • Encryption
  • Incremental Backup
  • Local Server Options
  • Multiple System Support
  • Remote Server Options
  • Secure Data Storage
  • Web Access / Restoration
  • Backup Management
  • Graphical User Interface
  • Remote Control
  • VDI
  • Virtual Machine Encryption
  • Virtual Machine Migration
  • Virtual Machine Monitoring
  • Virtual Server

Ahsay Cloud Backup Suite Reviews Recently Reviewed!


Ahsay??? Think again... Much better choices out there...

Mar 09, 2016
1/5
Overall

2 / 5
Ease of Use

1 / 5
Customer Support

Comments: I have been an Ahsay partner for the last 11 years and have seen many improvements with the product. The product is designed for use mostly in small residential and small commercial backup solutions. While the product has had its reliability issues on some versions, I have really been struggling to stay with Ahsay as a partner. Over the past few years, the quality and reliability of their software has fluctuated with their versions. And now with version 7.5 out, I have ben seeing many bugs within the software. 7.5 really makes it easy for the service provider with the easy branding, however, with issues on "missed backups" having my customers being notified that their backups were missed while it was successful isn't a pat on the back for reputation tho. While being a faithful partner with maintenance over the years, they have always said you could update to the latest version of the software. This isn't quite true and I am not happy with the management at Ahsay for misleading their partner network. You can only upgrade to version 6.x and if you want to go to version 7.x it will cost you even if you have paid for maintenance. Ahsay has changes much of its licensing and is confusing now. With the misleading of product upgrades for it's partners and the only way is to pay more for product licensing, I will shortly be looking for a replacement for Ahsay as many other partners have done in the past year due to Ahsay management philosophy change. For those considering Ahsay, I would strongly consider alternatives to this product since it will cost you more down the road in not only time and licensing, but business and service reputation. Overall, technical support is okay if you only expect 1-2 day response - critical issue support? Better have a great "developer" understanding of their product, since you will need it. Sales team - lots of turn over there. Sales managers are seasoned but I'm sure your impression of their front line sales folks will damage your impression before you get to the Sales management team. The market now has much better products to choose from due to technology changes that have happened in the past years while Ahsay has not kept current. Thanks, Chris

Capterra loader

Very reliable backup solution

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: This covers all necessary backup points in most networks. You can perform backup jobs to your whim. Even keep files backed up in near real-time with the synchronization features. Beyond that, there are agents for Exchange, Databases, etc.

Cons: The per-agent costs is extremely high. It compares to industry standards, but for some reason the software developers feel there is more money in the retail side of operations that is really there. The reality is that companies like Backblaze are eating up the market share because their monthly fees are too low to compete with based on this model.

Overall: We have used Ahsay since 2003. Their product continues to get better with each new version. We are very happy with the functionality.

Dishonest and Unreliable

Feb 18, 2016
1/5
Overall

3 / 5
Ease of Use

1 / 5
Customer Support

Comments: A dishonorable company. I specifically requested a written guarantee of what my software maintenance and renewal fees would be. Unfortunately, Ahsay is charging just shy of double the agreed upon rate.

Multiple attempts to resolve amicably are flatly refused. Stay away!

A quick search finds many others experiencing very serious issues with this software as well:

From "Dexter" on Jan 26, 2016 -

"... I am not going to talk about the restrictions on the product and the extra costs involved in the licenses, I am going to talk about the lack of support and the lack of documentation...I am disappointed in this change of software from something that was amazing to something that is buggy, undocumented for troubleshooting and basically unreliable for backing up data. My advice to anyone considering using the software is to tread extremely carefully!"

Another customer posted regarding Ahsay support's lack of responsiveness:

"...We're now in day 7 and Ahsay is not contacting us. It may be because of the holidays but we don't know, we're completely in the dark and out of business until they finally respond to us..."

Capterra loader

Accountability

Aug 08, 2018
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact that they are upcoming and they are doing fine on their own basis.

Cons: Their customer services is very poor and have bad documentation.

I wouldn't subscribe them to anyoner though they are just comingbup from my point of view, but thee customers service and documentation must be dealt with...

Overall: Like I've said, I like the fact that they are just coming up but they are making some big mistake in some aspects such as their documentations and customer service...

Ease to use though, but they have to work well on those aspect have stated above...

Capterra loader

Stay away from this

May 05, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I have evaluated many personal, and small business backup systems. The key for a good system is to be reliable, fast, easy to use. This is not that.

Cons: Although this system has a lot of potential. I would definitely like you to be aware before making the jump. Get the trial version and see if it works for you.