Who Uses This Software?

With Salesforces multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.


Average Ratings

4321 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Salesforce
  • www.salesforce.com
  • Founded 1999
  • United States

About Salesforce

Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, plus insights with dashboards and reports. Connect to thousands of business apps to extend your CRM to every department. Or choose SalesforceIQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.


Salesforce Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

Salesforce Reviews Recently Reviewed!

It is good because it provides organizations with solid customer relationship management.

Oct 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is based in the Cloud. It is the largest CRM provider in the world and takes a company's CRM needs and place them in the Cloud. This allows companies to need fewer resources on the ground at their location in order to do business, making the information more secure. Employees can access the CRM from virtually anywhere as well, helping to enhance overall productivity.

It is No. 1 ranked software in the marketplace. It provides a product that people love. Salesforce has the largest app marketplace for the CRM SaaS industry, allowing businesses to fully customize their experience with this solution in a meaningful way.

Salesforce supports all major browsers. From Internet Explorer to Chrome to Opera, Salesforce has their CRM supported on all common browsers that companies use today. This makes it very easy to use products .

Businesses can get started very quickly. requires no software to install and hardware requirements either. Instead of spending months acquiring assets and then setting up an internal network, you can be up and running with this CRM in just a couple of days. It is based in the Cloud, all of the data comes to the business and can be accessed in real time.

It is a complete CRM package. It focuses on closing deals and tracks sales activities in real time.

It reduces training costs. It is a complete system and easy to manage, easy to learn, which saves training costs for a business because incoming users are already familiar with the system.

Cons: It can be too expensive for small businesses to use.

The competition of Salesforce can make many of the sales claims.

The pricing structures are not streamlined. There are limits on API calls and if those limits are hit for the month, the business either upgrades their plan or they lose Salesforce until the limits reset.

Overall: provides organizations with on-demand customer relationship management solutions. It allows a business to find better leads, save time during the process,

It automates internal sales processes to make life easier.

Information access helps people to make smarter decisions and that's ultimately what Salesforce is designed to provide.

Salesforce CRM is an easy and important tool in my daily routine.

Oct 22, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Salesforce offer classic solutions, as one might expect from a CRM tool, but in this case, it also offers more solutions that are from a different perspective and that might be helpful at some point. Besides the standard workflow, Salesforce allows you to add as much customization as you want and allows to work with it within much setup. Management became easy and simple with this tool.

Cons: It can be a beast to setup especially if you do not know what you are doing. Highly recommend you have a Salesforce admin or higher a 3rd party implementation company to get you setup. Support can be a bit of a challenge. Unless your paying for Premier Support there isn't any hand holding.

Connect to your customers in a whole new way. Build more meaningful and lasting relationships

Oct 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Build more meaningful and lasting relationships better understand their needs, identify new opportunities to help, address any problems faster and deploy customer-focused apps lightning fast. With a single view of every customer interaction you can sell, service and market like never before.

Cons: CRM helps you ditch clunky processes and manual effort so you can get on with business. One place to store all customer information means your conversations are always personal, relevant, and up to date

Overall: One place to store all customer information means your conversations are always personal, relevant, and up to date

It's the leader in the field

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Can track almost anything I need for every company I've worked at. Many dimensions to the data. Lots of system integration possibilities.

Cons: Intimidating to setup for newbies. Their billing and contracts admin is for managing my own account was not the best (they used inexperienced fresh college grads as account managers)

Amazing Soft as a platform and as a business integrator in now days meaning.

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Soft Platform is extremely easy to use and amazing place where you can very decent business improvement of sales with an ease.
Each of options is easy to be understand and working.

Overall: A lot of benefits one of them is fast performance and really working options integrated in business style way.
I like the view and images it is very nice interfaces in different graphics with a huge dose of style.

962f74120b9ec6b6fd8d8e7fb8f8b2c5

Best CRM For Sales

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love the ease of use, the reporting capabilities, and the custimizations of it. I have been able to build it out the way I want to and incorporate some custom workflows into our process. Granted, if you are not SFDC certified, it can get a little tough, so I would reccomend hiring someone who is. I have used other CRMs and SFDC by far is the ideal software for sales. I have used SFDC for over 10 years and would not use anything else.

Cons: The dashboard capabilities could be better. I think this will be updated with Lightning, but until I move over to that the dashboards can become limited with what I want to see. I also do not like the SFDC app.

Effective and customizable

Oct 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Pricey

Pros: Ease of use. It¿s easily adaptable to various environments and can be easily installed and allows multiple users

Cons: Too many clicks. Seems to be designed by a programmer not a heavy user who has to navigate multiple screens

Huge upgrade over Microsoft CRM. Like the customization options.

Oct 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has everything we need as PE firm to log activity history with companies and bankers. You can easily check if there was any previous contact history with your firm and your target audience.

Cons: It freezes from time to time (while other websites are still working fine). Improvements in workflow efficiency require third party integrations, so there could be a better standard product.

Review from a software company

Oct 19, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: You should really consider providing better user support.

Pros: It has a lot of features. There is not much you can not do. You can customize all ares if you have the resources that are needed.

Cons: Has too many features dumped on the user and not able to pull out just what you need. You need a dedicated person to run SF. Pricing is high for a small company.

Nice product but is difficult to navigate, takes lots of time to set up and implement

Oct 19, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: this software stores all of our customer information in one place. we are able to track direct mail campaigns, phone conversations, tasks, opportunities, etc.. This is a very robust software platform.

Cons: This is a very robust software platform, but it takes a lot of time to set up correctly to implement the software and use it effectively. It is necessary to spend a great amount of time loading the information into this software so that it is usable.

Overall: we use this software to assist our salesman in keeping up with his day to day activities, leads, tasks and opportunities.

Salesforce has been easy to navigate and the updates are always helpful.

Oct 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the flexibility that this software offers and the ability to customize it to our business needs.

Cons: Sometimes it runs a bit slow with loading time. During updates sometimes things are moved to new locations which can be hard to adjust to.

Overall: Its made my work day much more productive and organized.

Great software for any sales industry

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use from both desktop and phone. User friendly. Customizable. Detailed reports can be extracted efficiently.

Cons: A bit pricey. The random One time password send via sms can get annoying sometimes if you want to access your account from a different laptop or even from my phone that I often access it from.

Easy to learn

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing I like best about the software is when we migrated our old CRM system to Salesforce, it was customized to looks like our old CRM system

Cons: I wish when I clicked the salesforce button pinned to my task bar, it woudn't open a new window but just open a new tab in the current browser.

Love/hate

Oct 17, 2017
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The integration of all our business data is crucial to our success, while tracking all our processes.

Cons: It is extremely difficult to implement, customize, and use. Requires very knowledgable staff on a continuous basis.

I use this software to manage our current accounts and track ongoing activity with potential clients

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to sort through past opportunities and accounts makes it very easy to stay on top of our existing client base. Additionally the ability to create follow up tasks allows our whole team the ability to maintain more of a scheduled line of contact with our client base.

Cons: They can be very difficult to get in contact with and the solutions to the problems are not always sufficient.

We use Salesforce Chatter. It helps to exchange all kind of informations around a defined team.

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Sharing informations, documents, photos around a defined team. Also being able just to exchange with one defined team member. The history will not be deleted, so you can search for topics of the past.

Cons: It is cloud based and you can´t be sure that it won´t be hacked. The server is based in the US with US rights.

Overall: Easy to give and get informations!

This is a great easy to use software

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I think this software is super easy to use and makes my job so much easier. It is great to have a way to manage my sales contacts.

Cons: The software is a bit expensive to what we would like to use it for and it doesn't do all the functions that we need it to do.

I used this in a previous position and it served us well as a database for our clients.

Oct 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It was very user friendly. The search feature also worked well. I used this software minimally and primarily for looking up information.

Loving Salesforce

Oct 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Salesforce provides great support. Their platform is extremely customizable to tailor any company that uses them

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So much out-of-the box and very customizable

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: There are so many useful features out-of-the-box. Omni-channel routing, knowledgebase, live web chat, console experience, etc. On top of that, it can be customized easily with the platform.

Overall: Saves time by using inbuilt features. Allows custom business process via customization.

You'd be hardpressed to find a more fully featured service offering that also offers the benefits of the Salesforce platform.

Salesforce is the most prominent software I use in my day-to-day duties.

Oct 13, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having the capability to have all of my prospect information in one place is fantastic. There are so many features, utilities, addons, etc. The system is great.

Cons: I am still learning new things about Salesforce everyday, and while it is fairly intuitive, it is also very complex, so I still have yet to master the system.

Overall: Salesforce makes my job so much easier to do. It would be difficult to be in business development without it!

The sky is the limit on custom functionality

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I mostly like how much functionality you can build without having to install anything. Having the 3 releases a year of new features is really nice knowing they are are putting so much effort in keeping it up to date.

Cons: I least like the limitations on reporting. There are simple solutions to get the data into software that can handle a more complex report, but it would be nice to keep it under one roof.

Overall: Custom org.

I just started using it but it's at the top of the standard list for a reason.

Oct 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I don't know much about it but it does integrate with Intacct and since I use that daily, it's great to use this!

Overall: If you do anything sales related, you'll fall behind if you're not using Salesforce.

3042eeb8a02b4417cd2aac6c777ac15d

The best CRM in the world

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Highly customisable to our needs. Intuitive UI and easy reports. Also, now has AI to make things easier.

Cons: Systems are getting larger every passing day. Everyone may not need such a complex system. Also, a bit costlier than other tools.

Great for Big Businesses, Clunky for SMEs

Oct 13, 2017
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Salesforce has a wealth of features and it's very easy to adjust options, create reports and overall it's a great product in terms of capabilities.

Cons: It's not well integrated with other external services, social media links and direct email marketing.

Complicated but customizable.

Oct 13, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: You can make this SaaS product anything you want it to be. With the right amount of development you can have any kind of automation you like. The only thing missing is if it could read scripts and make sales.

Cons: Very costly and complicated to get working just right. Plan on having a rough implementation period and, if you are working with other systems for CPQ or an ERP that will require even more development.

Sales force is very good Daily Digest for company information.

Oct 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Categorization of information is excellent. We can search different topics here. We can follow people here of our organization and we can get information about people here. We can search different document here. We can find popular groups here.

Cons: Visual appeal can be improved here. Information can be present in better way so that users can get interest during its usage.

Great eco-system, comprehensive functionalities, average user interface, not reasonably priced

Oct 13, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great eco-system and several options to integrate with other products. Not the best user interface but good or bad; most people are familiar with the product so no need to train them.

Cons: Just beware of Salesforce's high cost which is likely to increase soon:

At my previous company we migrated to Salesforce in 2008 and as the company grew from 50 to 100 and 200 people, the cost became unreasonably high. SalesForce offers zero flexibility on pricing and they have been clever to make it extremely difficult to move your data to another system.

In my opinion, whichever CRM platform you choose, make sure doesn't lock you down as changes will happen on both sides.

4b6f7af7890e9ea6ce6015fd77ea0a61

Fantastic cloud based CRM for sales, service, marketing purpose

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Salesforce is cloud base CRM and hence it doesn't require any IT experts to set up or manage. I loved this feature and hence using salesforce for years. It works on every device ... just open the site and log in and start work. Its versatile and multipurpose use. Highly recommended for all type of businesses.

Cons: Not affordable for small business. I didn't like the helpdesk support. Its something problematic technical support.

I've been using, recommending and implementing Salesforce since it first came out on the market.

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Salesforce is easy to use and navigate. Users can be up and running quickly. Easy customization to match your sales process.

Cons: Cross object reporting can be frustrating. Over the years I am less a fan of working in Leads as the visibility into the 1:many doesn't really work here.

Overall: Ability to get reps up and running quickly. Helps them manage their day and pipeline efficiently whether it be leads or opportunities. Great reporting into all types of metrics.

awesome

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of use, especially tailoring it to the business using day to day activities in scenarios

Cons: I do not have many cons about the software. My use of it is less frequent than our field employees, but I would say that maybe there are still a few steps to eliminate in the processes...

Overall: Salesforce has centralized customer relations management into one system for our global company. It is refreshing to see that field employees in the EU, APAC, and North America are on the same page. Additionally, being part of the launch, it was by far the most successful rolled out platform in our company...

I ues Sales cloud to manage all lead and Opportunities and all sales activities

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can generate a report for any file. I need an objective and running this report with some people automatically

Cons: I ues Sales cloud to manage all lead and Opportunities and all sales activities and the Mobile app 1

Overall: I can manage all Sales team through mobile and automatically report manage all lead and Opportunities and all sales activities

8dc09bf66597763faee032102cde131b

SF Pro is fine in the right hands

Oct 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Its CRM, look up a record in 3 seconds, make the call/email, reset the call. Don't fall for all the bells/whistles like Chat, its bloatware, just use it as a fast crm machine. Sales people that are afraid of SF are whiners. Set up a report once and be done. Spend time creating Fields, drop downs and you have gold later on. The mass mailer allows you to set a time to go out, simple, direct.

Cons: Support is lame. Fast response, then they know 10% more than a power user. So they research. Even though they have a billion users, we all ask the same tech questions. Once you get a great techie, keep them happy, they will work for you. SF is not the most intuitive piece of work. Can't auto rollover your 400 calls, can't time date stamp your Notes.

Overall: I booked 2,300 demo appointments in five years. Never missed a call back, never lost a lead. SF mobile was a dog that let me down.

A solid platform for businesses whom can't develop their own CRM system.

Oct 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Salesforce works quite well and quite fast. It's speed in terms of finding contacts and relating messages is second to none. The layout and user interface is quite polished and easy to use as well. I have never had a problem or bug within the system, call triggers and communications are always crisp and immediate.

Cons: I believe that Salesforce's most effective customer service tool comes with calling them, their live chat seems to be non existent and that does bother me as a paid user.

I have used Salesforce for many years

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It's odd that the pop up that tells you to have a nice day at the end of the shift, don't popup when I unknowingly go into EOS during an active call.

Pros: The software is easy and straight forward. It covers everything. The direct links to the continuing education and the agent scorcards are a bonus.

Cons: No alerts when we role into end of shift. There have been times like today I was in EOS and I didn't know it. Maybe a ring or a popup. We don't get paid when we are in EOS, even during actie calls.

Very good, but expensivw

Oct 12, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Something that I did not like about this software is getting used to it meaning Adaptation was a little difficult.

Cons: A con for this product. The only thing for me was the price. It was on the more expensive side for me.

Versatile Donor and Prospect Management for Nonprofit Fundraisers

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Salesforce is highly customizable to the needs of nonprofit organizations of all sizes. The nonprofit starter pack helps track individual and organization donor prospects and manage those relationships from prospective through cultivation and donation management. Easy reporting helps you keep track each year.

Cons: Optimum usage requires training and getting the platform set up for your organization can be pricey even if you are able to get donated licenses. Well worth the investment if you have the resources.

A great CRM with lots of customization

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My team enjoys that Salesforce can give us a report of anything we require for moving our programs forward. We also enjoy how Salesforce can be can integrated with other systems like Outlook, Google and much more. API integration provides to connect with other Web applications developed in .NET or JAVA.

Cons: The Lightning feature is not stable now facing more issues in implementation for customers. hope this resolves soon

I had a pretty good experience with this software, I was able to navigate pretty quickly no problems

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It's easy to figure out and easily navigable! I like how it's easy for those who aren't as equipped with technology!

User friendly and many features

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy it is to learn - you can continue to use more and different features depending on your needs

Cons: Sometimes when more information is added, the system works a little slower. You can sometimes get lost in all the information

Great

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great. User friendly. Easy to use for everyone with little training. Had a wonderful experience working with it.

I have used this product in many different areas of our business

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I do like that you are able to keep track of where you service request it at in the process. I think that the amount of companies that are using it.

Cons: I dont feel that a person that is not experienced with the program would have a difficult time.I think that there will be alot of direction needed.

I use SalesForce almost everyday to update contacts and pull reports for marketing emails.

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to sync with other software in order to keep all information up to date at all times. We have a lot of people who unsubscribe or subscribe to emails. If we didn't have the sync there would be a lot of extra steps when running reports in SalesForce for emails.

Cons: Sync can sometimes be messy. Sometimes contacts sync into Salesforce from HubSpot without accounts or missing information.

Still the best!

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the lay out of salesforce. Very well thought out, easy to find information. Creating reports and grabbing any data you need is very easy.

Cons: I wish they had more auto reports and analytics. it takes some time to build lists. Maybe even if they built in better tutorial videos.

Overall: a lot

Organization tool at its best

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I use Salesforce any time I have new contact information for a client, or a new resident for our studio program. Salesforce helps me to keep track of who comes when, payment plans, studio vacancies, meetings, and more. It is very helpful when I put 'views' together or need to find all members working under one partner organization, or all sponsored clients. Because of this model, I am also able to identify any spots in which data is missing.

Cons: Putting together a 'report' can be hard for me, and the videos that Salesforce has in order to help troubleshoot, are not always the easiest to work with or understand. I therefore end up rejecting some of Salesforce's tools.

As a sales rep I live in SalesForce for 90% of all administrative tasks.

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like it's versatility - you can create any dashboard, report, view, etc simply by manipulating the inputs in the correct ways.

Cons: Because it does so much, sometimes finding where a certain functionality lives can be challenging for out team.

Simple

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple to use and has streamlined out quoting process. It allows there to be consistency when quoting.

Cons: Doesn't flag when there's duplicated customer information or give you a merge option. Search option doesn't always work the best.

Salesforce is a CRM platform that is an essential tool for my company, team, and bottom line.

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Salesforce is not only appealing to the eye but the page is full of images that gives you that feeling of productivity! Salesforce chose a great color in business.. BLUE, which indicates Salesforce to be a dependable, confident application. The role in which I work is that of an Asst. Office Manager and HR Representative and I love that Salesforce offers many facets that I utilize daily. Timeclock Online and Chatter are my most favored features (at the present time). Timeclock Online is user friendly and I am able to collect data on a dime! Chatter is a direct messenger but also time stamps and leaves a record that all can access and pick up where someone or a process was left. I could go on and on but I must mention the Free tutorials and the Community which keeps you abreast to the latest and greatest news. When I am having a challenging moment (brain fart) I can always rely on Salesforce support to assist and get the job done!

Cons: What I don't like about Salesforce is that it offers so much and I don't know it all (no fault of Salesforce). There are time we're I can get overwhelmed with different aspects of the application. More so a personal issue and not a Salesforce issue is that I am not the certified Salesforce user. When I first started utilizing Salesforce, it was a challenge to distinguish the purpose of the different consoles and their efficiency. Lastly, (at the present time) I regret that there is not an option, or one that I am aware of that would allow you to color code your tasks to help distinguish different tasks that are commonly performed daily. This of course is a personal preference.

Overall: We were able to streamline our internal process which has made our operations more efficient! We are able to easily set up new users and training is easier to relate but helps with consistency and best practices.

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Great CRM with all the bells and whistles

Oct 11, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Salesforce has everything you need in a CRM. My most-used aspect of the software is the reporting. You can get very granular, detailed reports of any metric you have. Other CRMs often lack this and it's necessary for proper forecasting.

Cons: Licenses are quite expensive which makes it harder for small teams to justify. Also, not the biggest fan of the new UI.

Overall: Ease of reporting, great database for all our customers and prospects.

Salesforce Amazing functionality

Oct 11, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Salesforce has an incredible ecosystem of support and self serve learning tools. A combination of webinars, Premier Support, & recorded videos. When you speak with someone they are very knowledgeable and ready to help- they really back the product.

Pros: There seems to be no limitations to what you can do with Salesforce. And multiple ways to map your business process to the CRM.

Great product for visibility into my pipeline and business activity

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Some of the pros are that this software is very Easy to customize reports, easy to export data. Which is important.

Cons: A big con of this program is that The charts that are standard are not great. I wish they were better thanks

Great way to stay organized on leads

Oct 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I can easily input new leads and track my inactivity within prospective clients. The email integration is great as well.

Cons: The software can take a bit of time to get accustomed to, but then is quite simple. I would stay small and ramp up if needed.

great software for use

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Best CRM Software for Small Business. There are multiple complicated systems that all interact with one another, and everything generally works without a lot of setup.

Cons: There seem to be some inconsistencies with the way certain attributes work which sometimes leads you to have to create a customized solution for something that already exists as a standard solution.

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Great product, great features

Oct 11, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: High degree of customization. Easy to use for all CRM needs. Easy to learn, easy to set up, super scalable. New users onboard easily and in can be a very in-depth business tool in the right hands. Tons of useful add-ons and integrations with third-party software.

Cons: A bit laggy, some features overlap. Some UI problems depending on how much you mod it. Some of the features don't work as well as intended but they're still functional.

Overall: I work with it every day. It's an indispensable tool for CRM.

Very robust and powerful engine to keep track of donations and donors!

Oct 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very powerful and has what we need to integrate with other software, keeping track of donors and watching as they move from contact to donor to cheerleader of our organization.

Cons: It's so robust that it takes a while to understand it. Need a professional or someone very seasoned to help clean up the data.

Great tool to organize and track all group customers at the resort!

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly, and easy to learn. Kept track of all purchases by each group, and made the rebooking process very easy year to year.

Cons: In our application, we had a difficult time integrating this with our resort reservation system. Other than that, it worked great!

Overall: Very easy to use to track customers orders and contacts within organizations. We utilized many features at the resort where I used this.

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I'm not a big user opf the program but when I have , I've found it to be very efficient

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The information from SalesForce is always up to date and the ease of the program comes in handy and makes day to day activity easier for all of our staff

Cons: The software can be complicated to get where you need to go, I find myself asking others for directions and the few times I've called their Customer Service , I've found them to be very helpful.

Overall: updated client information which is very useful

One of the best and integrated programs I use

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Personally I like the stability of the program also the ease of access, it does not take long to learn how to use.

Cons: Personally the only issue i ever have is load time, but that is it and it could also be a computer issue not program

Best CRM out there

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Salesforce is ubiquitous in business, and for good reason. It's the most comprehensive CRM I've seen, and it has more capabilities of pushing beyond OOTB. You can customize it however you'd like, use it to drive email campaigns, and more. I can't wait for Lightning to be deployed in our organization.

Cons: There is a certain complexity to Salesforce that is okay for a technical user, but not as much for an end user. Lightning will go a long way to improving that, but for now it's pretty clunky (though not as clunky as it could be).

Af85f9369f8899629777fa137c641b87

Best CRM tool in the town

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Amazing breadth and depth of features and functionality. Very easy to customize as per requirement. Site speed is also really good.

Cons: Dashboards are good but limited in terms of possible visualizations. Also, only 20 visualizations are allowed per dashboard.

Overall: We track all our sales pipeline, marketing lead gen pipeline, go-live pipeline thru Sales Force. It enables us to get an up to date and accurate picture of the overall business

Project manager and support staff are extremely knowledgeable and helpful!

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The flexibility of the interface with our current software system. Being able to add contacts to the marketing module without duplicate entries.

Overall: Continuous visibility with past and current clients.

Really good software that helps me work better

Oct 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I think the ability to learn quickly sets this apart from other software competitors that perform similarly

Cons: Sometimes there are features that are over complicated and make it more difficult than it should be.

6bf8f7cb40e2e3591f061e9ae952bf95

Much better than any other CRM I have used

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's very customizable and (for a crm) user-friendly. I've used Raiser's Edge and other Blackbaud products and they're all terrible. Salesforce is a breathe of fresh air.

Cons: There are so many options, sometimes it's hard to find what you're looking for especially when it comes to reporting

The industry leading customer maintenance software Ideal for sales reps and anyone in senior mgmt...

Oct 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease-of-use, simple interface, screen is very easy to navigate. The ability to store important information right your fingertips.

Cons: Slow loading and intermittent crashing sometimes hinders the user from working fast and effectively.

0981f197f694f8bf58ef486da79be5b8

Best CRM I've used. Allows me to easily keep my opportunities organized and follow up appropriately.

Oct 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very easy for me to keep track of things using particular reports. Additionally, the kinds of reports that I can create with Salesforce make tracking and uncovering particular metrics very easy. Helps me focus on what will ultimately help me accomplish my revenue targets. It's also great for comparison purposes across the team. Let's me know where I stand each and every time. I also like how you can link other software into Salesforce to enhance the user experience.

Cons: Some reports can be challenging to create, which ends up being time consuming through a trial and error process. That would honestly be my biggest complaint, so fairly minor.

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It's easy for the novice as well as the seasoned CRM user to make this product work for them.

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Salesforce is very easy to customize. I have added fields, linked them from screen to screen and created reports based on any field, among many other things. I have no programming experience

Cons: I think the thing I like least is that it allows duplicates to be created and doesn't give a warning. I have salespeople who have the same contacts and set them up in their own database. It would be nice to have the ability to know when that happens

Overall: It helps us manage and hold our sales team accountable for their time during the week. They have monthly goals, such as number of new contacts, new referral sources, etc. and Salesforce helps us monitor that through the many reports that we can create.

I briefly used this software at my previous job

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I really enjoyed my brief stint using salesforce. It was an extremely powerful/useful tool that helped integrate our pending, closed, and open sales orders. Likewise, the internal networking and add-ons were a cool twist

Cons: The only con I could list would be the minor learning curve associated with the software. Once I got acclimated, it was smooth sailing.

The best CRM solution in cloud

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The structure in cloud allows a fast and immediate management of all changes, with the possibility to manage your sales force in the best optimized way, with enormous advantages

Cons: The modular structure results very helpful, but initially requires to spend some time to study it

866af3c5fb1a639e593e70348dd186a6

Great CRM with actionable analytics and Tracking of sales and marketing activities

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Intuitive to use. With easy to read dashboards it gives you actionable analytics to easily track sales and marketing activities. Gives full visibility into department and easily tracks KPI

Cons: Expensive. This is not a cheap solution and small to medium size companies will not see ROI for awhile

Overall: It gives you the best visibility in to sales and marketing activities and ease of use

Salesforce is an easy to use CRM platform.

Oct 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it is easy to use and fast. I have used both Dynamics and salesforce, and have noticed that Salesforce, in my opinion, is easier. It is also quicker moving from screen to screen and is more efficient.

Cons: The version of salesforce that I used did not have an insights tab like Dynamics CRM. Perhaps it does now, but overall I thought Dynamics was a much more robust platform.

Necessary, but could improve

Oct 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: It has so many different features and ways you can customize reports for your company. You can automate so much, making it easier for you to build more complex campaigns.

Cons: I do not think it is the most user-friendly or design friendly platform out there. Though they have the most features, I think other platforms that only have some of these features make it much easier to use.

Good product, Great integrations.

Oct 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The integrations with other tools that our business uses are second to none. We're able to integrate with connectors with QBO, desk.com, conga and absolute automation to make all of our systems "talk".

Cons: The customer support leads a lot to be desired.

Setup must be done by someone who really both knows salesforce and your business and sales process. Otherwise, it's always going to be an ongoing implementation.

It does what you need but could be more user friendly.

Oct 08, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that Salesforce seems to be used at a lot of places. It has what you need for a CMS and is very adaptable.

Cons: It seems like the bells and whistles overwhelm the basic functionality of the software. I have used it for a couple of different companies and my experience has been that the companies have found it too difficult to administer it to effectively use all of the features.

Wonderful crm

Oct 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is a complete crm application and easy to use and its performance is very good and his functionality is very good also

Best on-demand crm

Oct 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is the best CRM that I have ever worked with, you can send out emails, schedule follow-ups and track sales pipeline till closure stage.

Cons: lot of options, which you may not need, just to pull out one report, you need to go through a lot of options.

Overall: Super sales management from lead tracking to closure.

Doesn't Cause Psychological Damage

Oct 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to setup. Easy to update and easy to teach to the end user. From an IT standpoint, this is a great solution for any company and it doesn't require a degree in Science to implement it.

Cons: There really isn't cons that I can post at this time. If there was a con I would say the cost. No one wants to pay for anything nowadays

Overall: It makes everyone's job easy in setting up for events.

Great Customer Support

Oct 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the customer support and the quality of the report. I think they are really quick and useful.

Cons: Features and functionality. In my opinion, compared with other CRM, Salesforce needs to improve the features.

Salesforce is a great platform for accomplishing many different tasks.

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the reporting that this software provides, the ability to create my own reports and dashboards with almost any combination of data I want.

Cons: What I like least about this software is the price per user, you really have to make money of using this software for it to make sense.

Salesforce is AMAZING!! Always improving, always moving forward, super easy to use and build upon

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Salesforce provides a platform that allows us to view client activities, client information, and client/banker interactions in a clean, easy view. Our bankers can get a 360-degree view of our client and thus, improve our client experience and client retention. The ability to add on to this platform is extremely easy too, thus allowing us to meet new client needs as they arise.

Very hard to get set up right, but once running is very useful as a salesperson

Oct 06, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: You can get pretty detailed reporting out of the system, and it makes pipeline management significantly easier when you're juggling lots of accounts and opportunities.

Cons: It's extremely complex, with lots that can go wrong. It's hard to set up, maintain and if something isn't working it can take a long time to get it sorted.

Everything in one place, organised and useful software

Oct 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: That integrates with the phone system, and very few softwares do. Allows me to keep an eye on my piple line very easily

Cons: Sometimes it may take a while to load and can be a little bit confusing. The layout can be a slightly better and clear

Overall: ou can get instant business information anytime, anywhere through an iPhone, BlackBerry, or Windows Phone. You are able to edit and customize almost every field, module.

Amazing CRM with excellent capabilities

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customization
Engine
Reporting
Easy of Use
Resource requirements
Constantly improving & evolving

Cons: The updates tend to be a nuisance due to their frequency
Sandbox tools to evaluate compatibility needs improvements

the work sales process to help companies close sales easily and quickly.

Oct 06, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: When you log in, the tool's dashboard gives you a huge range of report widgets,
The software is also easy to navigate. A simple navigation bar exists at the top of the window.

Cons: the tool may be overwhelming for those with microbusinesses that do not really need such a complex software solution.

Overall: A simple navigation bar exists at the top of the window.

Great CRM program.

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is a great program. I enjoy how it tracks the metrics for all interactions with customers and places reminders and task for follow ups.

Cons: The system with Salesforce is not ideally the best. A better user interface would be a great addition.

SaaS from CRM which works well but doesn't shine

Oct 05, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Ease if creating custom reports allows us to see the information which is important to us at a glance

Cons: The mobile app is very poor quality and despite several refreshes is still often unusable. Searching in the mobile app is particularly poor.

Really enjoy the user interface with this CRM product.

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the user interface. Easy to navigate. Tutorials are very helpful. Great system for nonprofits on a shoestring budget. Reporting feature is great!

Cons: It does take a time investment to understand the structure of the database. While most of it is intuitive, it can be a little challenging for a newer user.

Overall: Donor management is critical for our agency. This is a perfect fit for our nonprofit. Actually, I recommended this software/cloud product today in one of my seminars.

Stay organized and upbeat

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The equipment seem to be very up to date. Great place to grow your company and keep you on track and organized

Cons: It is hard work and the system seems to get larger and is hard to keep up with sometimes and it is a time commitment to take on

Overall: This program seems to help you save for daily and time for later. It encourages you to take time off work, and provide great things at a discount.

Robust tool but required a lot of training

Oct 05, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: There is so much you an do with this from reporting, to tracking, great dashboards, etc. This can really elevate how sales teams function.

Cons: It takes a lot for time actually learn how to do the amazing stuff and with all the updates, it is hard to keep up.

Overall: Reporting and tracking are great.
Contract and document tracking is pretty good as well.

A lot to learn but very useful.

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Salesforce can be customized to fit your business needs. It integrates well with a lot of other systems that I use

Cons: Can be very difficult to learn. Do not like that you have to go between lighting and classic view because certain views have certain information.

amazing !

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ease of use of quickbooks. I literally can file my taxes, track miles, categorize expenses and so much more FROM MY IPHONE! Why knew running a business could be so eaasyyyy.

great for sales.

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: what I like most about this software of sales is that it is people friendly and clear to understand.

Cons: what I like least about it is when there are changes just due to the fact of adjusting but that is all.

Easy to operate and learn from

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that Salesforce allows a number of features. In a sales role there are many metric that I need to consider and Salesforce organizes those metrics well.

Cons: I do like that Salesforce has a lot of opportunity for different features. I just wish there was video training's on these.

I use SalesForce as a sales administrator an a daily basis

Oct 05, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The U/X and the general layout is very user-friendly. The color coding we use for the different tags are easy to use and we're able to keep our different kind of cases neat and tidy!

Cons: The speed of this application can vary greatly and freeze sometimes, in my experience. The search filter could be a little bit more detailed so when searching for very specific cases, there's less wasted time if the user is able to provide more specific info (SEO type stuff)

I worked with Salesforce for two years at my job.

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Salesforce allowed us to keep track of our workflow, stay organized, and make sure that no one was doing double work.

Cons: I find the interface to look super dated and unappealing and it was always very slow to load, for me

I use Salesforce everyday and it makes my life so much easier and more organized

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that I am able to keep track of all the contact I make with my customers. I am very organized because of Salesforce.

Cons: I wish the searching capabilities were a little better so I could more easily find what I'm looking for using keywords.

Good system for salesperson to keep track on the sales status

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: fast track and reporting is very clear and easy to understand. compare with other system, salesforce are focusing on sales needy.

Cons: the comment area are too small for viewing, each time need to click on different comment box to view the full message

Overall: fast working pace conditions

mediocre

Oct 04, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Sales analytical data is just exceptional, you can simple setup your dashboard and here you go. check your targets, achievements and area to work on in a glance.

Cons: In order to get best out of it you need an IT specialist to integrate you information system correctly with sales force.

The individual trainings are great! :)

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it will walk you through different positions and what those individuals would actually see in the software.

Great product

Oct 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is user friendly and highly customizable. It¿s great for more than one sales team. Selling is made easier.

Cons: As with all Salesforce products, we wish upgrades and ideas were made a bit more quickly. Salesforce is great at listening to customer needs but it would be great if requests were processed quickly.

This really made reporting and paperwork much easier

Oct 04, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The ability to create purchase orders online and email directly to customers.
Templates save time in creating correspondence with clients.

Cons: I would prefer to have the ability to modify email templates and make changes after a sale is submitted.

Overall: It is a major time saver and it requires so much less paperwork.