# Page 9 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews/?page=9 --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 9 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 201-225 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Mark C. Director Retail Used the software for: 1-2 years ### "Sales force" May 8, 2025 5.0 Overall it is the best to use for any sized company. It is expensive but worth it. Has the ability to be your all purpose platform. Pros The ability to customize sales force as you need it. Able to sync with other platforms to ensure compliance. Cons It is pricey but it is the best in the industry. Review Source LNC LE NORMAND C. account exécutive Hospital & Health Care Used the software for: 6-12 months ### "mitigé sur l'utilisation " May 15, 2025 4.0 plutot bonne, pas assez personnalisé par rapport aux différentes entreprises. Interface à revoir Pros j'aime le reporting quotidien sur mon cloud. Conservation des données pour mes supérieur. Cons ce n'est pas toujours a jour dans le reporting, la fluidité du logiciel également. Review Source ML Mikayla L. Director of Data Strategy Education Management Used the software for: 1-2 years ### "GREAT software " April 3, 2025 5.0 Pros how easy it is to use and how customizable the platform is Cons there isn't anything I particularly don't like other than the amount of learning it takes to be confident in SF Review Source CN Carli N. Scheduler Furniture Used the software for: 6-12 months ### "Easy to use and beneficial " February 10, 2025 5.0 My overall experience has been exceptional. Me and my team have really benefited from using this and to track the tech'a. Pros Keeps track of almost everything that is done. Cons I cannot really think of any downsides at this time. It is a lot more helpful than our previous software. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) My team and supervisors made this switch. But it is definitely beneficial in the end. Review Source ZX Zhuowei X. Financial Advisor Financial Services Used the software for: Less than 6 months ### "Wonderful, Efficient Tool" April 4, 2025 5.0 I SalesForce Sales Cloud as the CRM tool to coordinate between Avaya and Microsoft Teams to connect with my clients. Salesforce is integrated into my Outlook calendar and stores all client communication data for at least the past 16 years. Pros It integrates everything that I need to know really well. From records, to prospect lists, to integrating with my calendar with Microsoft office, it takes a lot of the grunt work out of my schedule. Cons It can sometimes lag when I pull up a large number of tasks or have dozens of tabs open. Review Source MA Mauricia A. CSR Health, Wellness and Fitness Used the software for: 1-2 years ### "Salesforce review" March 24, 2025 5.0 I wish there was a way to keep the information and not have to type it out overall its a good system Pros The ease of locating members and providers Cons the freezing issues and the fact that you lose all information when it happens Review Source AG Alexa G. Assistant General Manager Sports Used the software for: 2+ years ### "Salesforce" April 11, 2025 4.0 Pros Generalizes all of the customers info into one space. Cons Page does not always refresh when actively working. Review Source Marc B. Executive Vice President Publishing Used the software for: 6-12 months ### "Salesforce is not meant for a single user at an organization " December 28, 2024 3.0 It was not a good one but this is not a reflection of Salesforce, it was just not meant for me. Pros It is a great product but not meant for a single user which I was. You need an admin, which I am not. Cons It is too difficult to learn to set up and use on your own. Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Salesforce Sales Cloud I thought Salesforce would be a better option. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Act went up in price and I heard many good things about Salesforce. Review Source Amy S. Energy coordinator Environmental Services Used the software for: 6-12 months ### "Just made the switch for the better," January 9, 2025 5.0 We just switched to this program in my office. Like I said learning curve. But we are all starting from scratch and we are taking training and also learning from Trial and error. Pros The ability to keep everything you need in once software program. Inventory, work orders, job assignments, etc. Cons There is a learning curve but with proper training it’s easy peezy Review Source TB Tammy B. Administrative Manager Machinery Used the software for: 2+ years ### "Administrative Manager" November 25, 2024 4.0 Positive experience overall with layout and design for functional program for the business. Pros It is a complete solution to manage the sales process. Cons Sometimes difficult to use and needs an integrator to change or add items. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Salesforce gave more features to manage the sales within the organization. Review Source IS IVAN S. IT HELP DESK Banking Used the software for: 1-2 years ### "IT Salesforce Sales Cloud" November 28, 2024 5.0 Salesforce Sales Cloud is a Customer Relationship Management (CRM) platform designed to help businesses streamline their sales processes, enhance customer relationships, and boost revenue. It is part of Salesforce's ecosystem and offers tools ranging from sales automation to advanced analytics. Pros Customizable: Highly adaptable to the specific needs of businesses. Scalable: Suitable for businesses of all sizes, from startups to enterprises. Cons Cost: Can be expensive for small businesses, especially as additional features are required. Complexity: The learning curve can be steep for new users. Review Source Kenidra S. Customer Service Representative Retail Used the software for: 1-2 years ### "Thumbs Up!" February 4, 2025 5.0 I definitely give Salesforce a five star rating. Pros I like that the customers' information populate easily. Salesforce is a onestop shop for addressing customers' needs. Cons Nothing. I use Salesforce on my job every week. Review Source RR Rick R. Director Computer Software Used the software for: 2+ years ### "Great tool for sales prospecting and contact management" October 27, 2024 5.0 Our org decided to implement Salesforce and it was setup and customize by our sales operations team, so for me as a user onboarding was easy,. I had used salesforce at a previous employer, so I was already familiar with it, and was able to start using it right away. Pros Perfect tool for this frontline salesperson for managing pipeline, sales opportunities, contacts and tasks. The preinstalled dashboards are easy to customize so I can easily analyze my teams performance. The new AI integration automates some tasks and helps me update and analyze my accounts quickly. Cons The reporting tool is powerful but can be very complex to customize, I'm usually able to get the data I need but sometimes need to view the help files. Review Source LC Luciana C. Administrativo Construction Used the software for: 6-12 months ### "Gestión integral de ventas " January 8, 2025 5.0 Mi experiencia ha sido muy óptima. Aunque la personalización fue algo lenta, logró un aumento de la productividad. Pros Destaco la centralización de datos y la automatización de tareas. Brinda análisis detallados, personalización y accesibilidad móvil. Todo esto mejora la colaboración entre equipos, aumentando la eficiencia y satisfacción del cliente. Cons Puede ser algo costoso en relación a otros softwares. Su implementación requiere tener conocimientos en la materia. Y un detalle a destacar es que depende de conexión a internet. Review Source SE Sitav E. Marketing and Sales Manager Apparel & Fashion Used the software for: 1-2 years ### "A "Force" of Nature for Your Sales Pipeline" November 6, 2024 5.0 Wonderful, this tool allows its user to handle everything throughout the sales timeline, whether it be leads early in the process, to deals, to returning clients and the details needed to retain them, salesforce is a "force" (haha) of nature when it comes to the sales pipeline, and allows you to log, track, and assign anything, so you're always covered. Pros Salesforce allows for a lot of different uses, tracking sales management, tasks, assigning to-do's, etc so it's truly an all-in-one tool. I love that it's not just one usage, you can utilize this tool for many different areas of your pipeline. Cons Because it has so many usages and components, it does take a little time to learn, just because there is a lot you can use it for, but my part-time retail employees learned it super-fast despite their lack of time and attention, so it is user friendly, just takes a little time to access everything. Review Source JR Jessie R. Account Executive Real Estate Used the software for: 2+ years ### "Very comprehensive" September 7, 2017 5.0 It easily organizes all the info I need regarding the customers I'm working with. Pros I love that different softwares can be integrated and it offers a one stop shop for sales reps to communicate with other departments. Cons The look and feel is a little old... that may be because it just has so much stuff in it. I would guess there's a way to offer an easier search bar and make report writing, etc. a little easier. Review Source SS Sujal S. Organizer Education Management Used the software for: Less than 6 months ### ""Powerful and Customizable CRM That Boosts Sales Efficiency"" September 30, 2024 4.0 Overall, my experience with Salesforce Sales Cloud has been very positive. It has significantly enhanced our sales operations, provided valuable insights through detailed reporting, and helped us better manage customer relationships. Pros I really appreciate the robust CRM features that Salesforce Sales Cloud offers. Its customization options and integration capabilities have greatly streamlined our sales processes and improved team collaboration. Cons The user interface can be a bit overwhelming at first, especially for new users. There's a steep learning curve, and it took some time for me to navigate all the features effectively. Review Source SH Sameh H. Finance Manager Accounting Used the software for: 2+ years ### "Finance Review of Salesforce" March 18, 2025 5.0 Pros Perfect solution to managing all Customer details Cons The cost of the product is expensive compared to other tools Review Source RM Rui M. Key Account Manager Computer Networking Used the software for: 2+ years ### "Salesforce Sales - To manage all the information related to your Accounts" September 9, 2024 5.0 After some time getting around and knowing the tool, it became my "single point" to manage my portfolio of Accounts. I could find all the information about my Accounts, develop business plans or understanding how many times a Customer had interacted with my company. It provide me with a 360º view of my customers. Pros The huge range of options with that you can personalize SalesForce Sales Cloud. How you can deploy a stable solution to your salesforce teams, worldwide, allowing global companies to align their "way of work" across all the geographies. As an example, it allows companies to use it just as a CRM or even as CRM plus, track open tickets related to their accounts, manage bids and contracts negotiations (even between internal teams). Cons Having so many options to customize, giving you the possibility of interconnecting information from several teams, in one huge CRM tool - relating it to your Accounts, has the negative aspect of having to much information on the same tool. This leads to some difficulty handling and supporting the users, across the several tabs of information available. And to some complexity for the users to navigate around all the info of one specific Account. Salesforce has done their best to facilitate this, and avoid the outcome of "too much information in one place", for the end-users to access. Review Source PK Paris K. Customer Experience Representative Health, Wellness and Fitness Used the software for: 1-2 years ### "Salesforce usage" March 27, 2025 4.0 Pros It’s easy to navigate and to use, I can make cases as well. Cons It has its issues where it doesn’t like to work Review Source VR Verified Reviewer Finance Manager Computer Software Used the software for: 2+ years ### "Seamless data flow between CRM and ERP systems" December 3, 2024 5.0 The integration of Salesforce and NetSuite streamlines data management and enhances visibility, and I am enjoying it so far. Pros The product is customizable, user-friendly, and provides AI insights. It offers mobile access, strong analytics, and excellent support. Cons It is a bit expensive and has a complex setup; however, the support is great, so there are no issues on that side. Review Source EM Eduardo M. Diseñador Grafico Graphic Design Used the software for: 1-2 years ### "SALESFORCE PARA MANEJAR TUS CLIENTES FREELANCE" October 13, 2024 4.0 Mi experiencia con Salesforce Sales Cloud ha sido muy positiva. Me ha ayudado a gestionar contactos y oportunidades de manera más efectiva, centralizando toda la información de mis clientes. Aunque al principio la interfaz fue un poco complicada, con el tiempo me he acostumbrado. Las herramientas de automatización han mejorado mi productividad, permitiéndome enfocarme en construir relaciones sólidas. En general, ha sido un gran aliado en mi trabajo como freelancer. Pros Lo que más me ha gustado de Salesforce Sales Cloud es cómo centraliza toda la información de mis clientes en un solo lugar. Esto facilita la personalización de mis interacciones y mejora la comunicación. La interfaz es bastante intuitiva, lo que hace que sea fácil de usar, y las herramientas de automatización me permiten optimizar mi tiempo y enfocarme en lo que realmente importa: construir relaciones. En resumen, ha sido una gran herramienta para mejorar mi productividad como freelancer. Cons Una desventaja de Salesforce Sales Cloud es que puede ser un poco complicado al principio. Tiene tantas funciones que puede resultar abrumador para quienes recién comienzan. Además, el costo puede ser alto para freelancers o pequeñas empresas. También, personalizar algunas cosas puede requerir conocimientos técnicos, lo que puede ser un reto si no tienes experiencia. En resumen, aunque es una herramienta muy útil, no siempre es fácil de usar ni accesible para todos. Review Source CK Christina K. Manager Child Day Care Services Used the software for: 1-2 years ### "Great lead app! " April 11, 2025 5.0 I really like salesforce and I will continue to use it through my job! Pros I like that it collects all of the lead information and we are able to set a date reminder of each task. Cons There are some lags when you complete a task. Review Source JH Julio H. Salesforce Consultant Computer Software Used the software for: 2+ years ### "AI features for Days" December 29, 2024 4.0 Awesome to work for sales focus companies Pros The amount of AI features is helping getting results faster Cons There are a lot of basic features that they aren't releasing and we have to cover with a bunch of custom work Review Source BH Blake H. AE Computer Software Used the software for: 2+ years ### "Salesforce >" October 29, 2024 5.0 Overall I've used the tool as well as various others and feel it's the most robust available CRM Pros The dynamic ability to report and splice and dice information bout my accounts, contacts, opportunities etc Cons Sometimes it can be a bit clunky in navigating page to page or finding the specific details but they've made some changes such as the different modes to help this Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) This was not my decision and at a previous company -- I much appreciate the move to Salesforce as it was more powerful at the time Review Source Talk to a Capterra advisor for free and get results within 15 minutes.