# Salesforce Sales Cloud Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Salesforce Sales Cloud Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Salesforce Sales Cloud Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/61368/Salesforce --- # Salesforce Sales Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 4, 2025 Written byBarkha Bali Barkha Bali Content Writer Barkha Bali is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra so... [See bio & all articles](https://www.capterra.com/resources/author/bbali/) Content Writer Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) Content Writer Barkha Bali is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Salesforce Sales Cloud Salesforce Sales Cloud Overview: ### Key takeaways Insights from verified Capterra reviews Salesforce Sales Cloud helps small businesses manage customer relationships, track sales, and automate outreach. It’s most used by sales and support teams in the IT and software services industries. Users value its client tracking and customizable dashboards, though many cite pricing and interface complexity as friction points. Recent updates, such as Agentforce quoting and predictive AI, improve deal velocity and reduce manual work. ### Our verdict It suits teams that require in-depth customization and daily customer relationship management (CRM) workflows, and are prepared for a steeper learning curve. Its automation and AI tools offer strong workflow gains, but buyers should weigh the cost of scaling and setup time against the long-term payoff. Overall rating Based on 18,766 user reviews Reviews sentiment Positive 90% Neutral 8% Negative 2% Pros & cons Comprehensive sales pipeline tracking Streamlined client relationship management High and escalating costs Frequent bugs and performance issues Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Salesforce Sales Cloud alternatives Salesforce Sales Cloud may not suit every team, especially if your priorities include a simpler interface, lower setup complexity, or pricing that scales more predictably for small businesses. Explore other CRM tools that better match your workflow and budget needs. Highest Rated [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month [4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month [4.7 (722)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/61368/Salesforce/alternatives/) ## Who uses Salesforce Sales Cloud? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive sales pipeline tracking 94% positive reviews out of 1218 Most reviewers describe tracking as robust, letting teams monitor leads, opportunities, and client interactions efficiently. Ryan M Account Manager, 1,001 - 5,000 employees. "I integrate Salesforce with Salesloft and that combo together makes tracking my 2,000+ customers an absolute breeze." High and escalating costs 63% negative reviews out of 1945 Most users say pricing is expensive, with additional fees for users, features, and support, challenging smaller organizations. Jessica M Head of Marketing, 11 - 50 employees. "Additionally, the cost can be prohibitive for smaller businesses, with pricing that can quickly escalate as additional features and customizations are added." Streamlined client relationship management 92% positive reviews out of 983 Most users report client management tools centralize client data, track communications, and support personalized service delivery. Xiang L Director, 1,001 - 5,000 employees. "Its extensive CRM functionality and high productivity allow us to centralize clients' information integrated with other tools to get a completed analytics and real-time view." Frequent bugs and performance issues 79% negative reviews out of 1547 Most reviewers find bugs and issues cause slow loading, crashes, and glitches, impacting daily productivity and reliability. Afthaab W Senior Sales Consultant, 201 - 500 employees. "I find the that salesforce tends to be relatively unstable, and seems to have connection issues often, which can affect productivity." Centralized business organization 93% positive reviews out of 552 Most reviewers indicate organization features help manage data, tasks, and schedules, keeping teams structured and efficient. Omar M Healthcare Recruiter, 201 - 500 employees. "We went from using excel to organize everything, and Salesforce changed the way we do everything, for the better." Challenging updates and version changes 51% negative reviews out of 742 Some users comment updates and version changes disrupt workflows, cause confusion, and introduce interface inconsistencies. Bo K Customer Service Ambassador, 10,001+ employees. "It constantly asks for updates to the latest version otherwise some features may not work properly." ## Salesforce Sales Cloud's interface The interface is structured for depth, not speed. Users often mention that navigating between tasks, updating records, or logging calls involves multiple steps. While dashboards and reports are customizable, the layout feels dated and can slow down daily workflows. 2+ Barkha Bali Content Writer Users working with small teams say the interface takes getting used to—routine tasks like updating opportunities or checking emails need extra clicks, so it helps to streamline workflows early. Ease of Use 4.0 (18,101) 4.0 Based on 18,101 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Barkha Bali Content Writer Salesforce Sales Cloud’s top-rated features help teams maintain visibility across client relationships, automate daily tasks, and make faster decisions. Together, they support consistent engagement and reduce the risk of missed follow-ups or duplicate outreach. Features 4.4 (17,886) 4.4 Based on 17,886 reviews The Salesforce Sales Cloud features below were rated the highest by reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Customer database 4.3 (484) 484 reviewers rated this feature Centralizes customer records, notes, files, and communication history in a single location. Custom fields and interaction tracking help teams avoid duplicate outreach and make informed decisions. Task scheduling 4.3 (51) 51 reviewers rated this feature Supports automated task creation, reminders, and notifications. Reviewers say it helps teams stay on track with daily responsibilities and improves coordination across sales activities. Client management 4.3 (168) 168 reviewers rated this feature Enables detailed tracking of client interactions and allows for customized profiles. Plus, it facilitates personalized engagement and efficient updates across teams. Activity dashboard 4.2 (263) 263 reviewers rated this feature Provides a real-time overview of meetings, tasks, and sales metrics. Users value its customizable layout and visual clarity for monitoring progress and prioritizing actions. Customer history 4.2 (29) 29 reviewers rated this feature Offers quick access to past interactions, agreements, and service records. Reviewers say it improves continuity and helps teams deliver consistent support. Client tracking 4.2 (77) 77 reviewers rated this feature Tracks client progress, purchases, and communication in real time. Customizable tools and automated reminders support follow-ups and reporting. Advanced pipeline management 0 reviewers rated this feature Enables teams to customize pipeline stages, track deal progress, and forecast revenue with precision. Managers can segment pipelines by team, region, or product line to identify bottlenecks and adjust strategies in real-time. Conversation intelligence 0 reviewers rated this feature Analyzes sales calls and meetings to extract insights into buyer intent, objections, and engagement. Teams can use transcripts and sentiment analysis to coach reps, refine messaging, and improve conversion rates across the funnel. Predictive AI 0 reviewers rated this feature Uses historical data and behavioral signals to forecast deal outcomes and recommend next steps. Sales teams rely on predictive scoring to prioritize leads, reduce guesswork, and focus efforts on high-probability opportunities. Sales engagement 0 reviewers rated this feature Combines email tracking, call logging, and task automation into a unified workspace. Reps can sequence outreach, monitor engagement, and follow up with precision, helping reduce manual work and improve response rates. Agentforce quoting 0 reviewers rated this feature Generates quotes and amendments using natural language, pulling from product, pricing, and customer data. This reduces manual entry and ensures quotes reflect the latest catalog updates. Sales coaching on objects 0 reviewers rated this feature Delivers tailored coaching across CRM objects, not just opportunities. Reps receive scenario-based guidance for renewals, lead conversion, and custom workflows. Web lead generation 0 reviewers rated this feature Engages site visitors via chat, qualifies leads, and books meetings automatically. Captures key info without form fills and creates lead records directly in Salesforce. Pipeline auto-updates 0 reviewers rated this feature Analyzes emails, calls, and notes to update opportunity fields like stage and next steps. Reps can review suggestions or let Agentforce apply updates directly. All key features (216) Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities 0% of 0 reviewers... Define levels of authorization for access to specific files or systems 52.73% of 110 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 66.67% of 3 reviewers that rated this feature as important or highly important Integrate with a third-party accounting system 40.00% of 5 reviewers that rated this feature as important or highly important Provides a real-time overview of meetings, tasks, and sales metrics. Users value its customizable layout and visual clarity for monitoring progress and prioritizing actions. 263 reviewers rated this feature Track and document all activities across devices, networks, and other systems 55.24% of 105 reviewers that rated this feature as important or highly important Generate one-off reports that meet information requirements 0.00% of 4 reviewers that rated this feature as important or highly important Enables teams to customize pipeline stages, track deal progress, and forecast revenue with precision. Managers can segment pipelines by team, region, or product line to identify bottlenecks and adjust strategies in real-time. 0 reviewers rated this feature Create and manage agent profiles and activities, such as on-boarding, license details, sales, documents, etc. 0.00% of 1 reviewers that rated this feature as important or highly important Generates quotes and amendments using natural language, pulling from product, pricing, and customer data. This reduces manual entry and ensures quotes reflect the latest catalog updates. 0 reviewers rated this feature Software program that continuously adjusts its behavior based on observed data 100.00% of 8 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 60.71% of 140 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 51.76% of 85 reviewers that rated this feature as important or highly important Schedule appointments via a calendar 40.74% of 54 reviewers that rated this feature as important or highly important Manage the process of evaluating documents or requests submitted for approval 66.67% of 3 reviewers that rated this feature as important or highly important Assign issues and tasks based on availability or required skills 46.15% of 26 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention 40.00% of 5 reviewers that rated this feature as important or highly important System that automatically dials calls 37.50% of 16 reviewers that rated this feature as important or highly important Distribute/route/connect calls 0% of 0 reviewers... Software's ability to perform similar action on multiple similar files simultaneously 40.00% of 10 reviewers that rated this feature as important or highly important Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison 0% of 0 reviewers... Create budgets based on historical data and future projections 56.34% of 71 reviewers that rated this feature as important or highly important Capture contact information by scanning a physical item and having the system automatically extract data from the scan 0.00% of 2 reviewers that rated this feature as important or highly important Define and maintain business rules that determine workflow capabilities and criteria 0% of 0 reviewers... Track all information required to develop and sell lots in housing projects 25.00% of 4 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules 46.88% of 32 reviewers that rated this feature as important or highly important Notifications/alerts for upcoming events or tasks 44.80% of 895 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. 50.70% of 286 reviewers that rated this feature as important or highly important Manage and track all past and future calls. 40.00% of 5 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details 57.14% of 77 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance 0% of 0 reviewers... Record the audio of phone conversations for quality assurance purposes 45.45% of 11 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics 0.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results 46.15% of 52 reviewers that rated this feature as important or highly important Plan and strategize marketing campaigns 50.00% of 2 reviewers that rated this feature as important or highly important Create and manage digital catalog of products/services with their details, specifications, and price 60.71% of 28 reviewers that rated this feature as important or highly important Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs 0% of 0 reviewers... Manage various distribution channels, build relations with channel partners, and track their performance 150.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system 66.67% of 3 reviewers that rated this feature as important or highly important Enables detailed tracking of client interactions and allows for customized profiles. Plus, it facilitates personalized engagement and efficient updates across teams. 168 reviewers rated this feature Private online space that lets businesses securely share documents and provide information access to clients 0.00% of 1 reviewers that rated this feature as important or highly important Tracks client progress, purchases, and communication in real time. Customizable tools and automated reminders support follow-ups and reporting. 77 reviewers rated this feature Match clients or tenants with suitable properties based on their specific requirements, preferences and budget 0.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 56.00% of 175 reviewers that rated this feature as important or highly important Leave comments and notes on documents for others to view 60.94% of 64 reviewers that rated this feature as important or highly important Tracking, calculating, and paying commissions and earnings to employees 46.88% of 32 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 0% of 0 reviewers... Evaluating strengths and weaknesses of companies with the same target audience 0% of 0 reviewers... Configure existing workflows to meet your organization's needs 0% of 0 reviewers... It gives you a centralized, customizable place to store and manage contact details, communication history, and segmentation. Reviewers appreciate the easy access, advanced search, integration with communication tools, and scalability, but some mention duplicate management and enrichment require third-party solutions. 69.20% of 591 reviewers that rated this feature as important or highly important This capability helps you track, organize, and personalize interactions with leads and customers. Reviewers appreciate its integration with email and social tools, intuitive interface, and automation, though some mention challenges with missing information and automation between leads and contacts. 64.03% of 1857 reviewers that rated this feature as important or highly important Track, store, and access client contracts or licenses 33.33% of 6 reviewers that rated this feature as important or highly important Analyzes sales calls and meetings to extract insights into buyer intent, objections, and engagement. Teams can use transcripts and sentiment analysis to coach reps, refine messaging, and improve conversion rates across the funnel. 0 reviewers rated this feature Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 68.86% of 546 reviewers that rated this feature as important or highly important Integration with third-party CRM systems 0% of 0 reviewers... Centralizes customer records, notes, files, and communication history in a single location. Custom fields and interaction tracking help teams avoid duplicate outreach and make informed decisions. 484 reviewers rated this feature Initiate interactions with customers by proactively starting conversations or providing informational content 33.33% of 3 reviewers that rated this feature as important or highly important Offers quick access to past interactions, agreements, and service records. Reviewers say it improves continuity and helps teams deliver consistent support. 29 reviewers rated this feature Store and organize information about customers and previous interactions 0% of 0 reviewers... A website or login for customers to access information 100.00% of 6 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes 50.00% of 2 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics 57.14% of 7 reviewers that rated this feature as important or highly important Track customers' activities across social networks and maintain details about their demographics, preferences & more 0% of 0 reviewers... Provide online support for your customers through live chat or help desk functionality 50.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding 66.67% of 3 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases 46.38% of 138 reviewers that rated this feature as important or highly important Alter the layout and content of reports 48.78% of 82 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 62.50% of 16 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 62.50% of 104 reviewers that rated this feature as important or highly important Creation and customization of dashboards 0% of 0 reviewers... The process of entering information or updating records in a computer system or database 0% of 0 reviewers... Import and export data to and from software applications 55.63% of 426 reviewers that rated this feature as important or highly important Combining data from different sources and providing a unified view 100.00% of 1 reviewers that rated this feature as important or highly important Ability to handle large datasets 33.33% of 12 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy 74.36% of 78 reviewers that rated this feature as important or highly important Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency 0% of 0 reviewers... Graphical representation of data 70.00% of 60 reviewers that rated this feature as important or highly important Defines specific deal parameters to negotiate and secure deals 33.33% of 3 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location 59.26% of 162 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 46.24% of 865 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components 60.00% of 5 reviewers that rated this feature as important or highly important Send automated marketing emails based on user actions over a predetermined period 0% of 0 reviewers... Model the varying behavior of a system over time through diagrams 0% of 0 reviewers... Digitally sign online documents 21.88% of 32 reviewers that rated this feature as important or highly important Receive and/or send email notifications for urgent updates, requests, or other information 0% of 0 reviewers... Manage, store and organize emails within the system or via third-party apps 48.92% of 836 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns 41.07% of 224 reviewers that rated this feature as important or highly important Pre-made examples and templates for emails 44.44% of 27 reviewers that rated this feature as important or highly important Track delivered, received, and opened emails 0% of 0 reviewers... Track employee schedules, availability, and performance across projects and tasks 48.57% of 35 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product 75.00% of 20 reviewers that rated this feature as important or highly important Estimate expected cost based on various factors before a project begins 71.43% of 7 reviewers that rated this feature as important or highly important Manage or track sales completed by field teams/employees 100.00% of 1 reviewers that rated this feature as important or highly important Plan, manage, and track the financial activities of an individual or organization 42.86% of 42 reviewers that rated this feature as important or highly important Primarily serving architecture, engineering, and construction industry professionals 47.06% of 17 reviewers that rated this feature as important or highly important Intended to be used by insurers 0% of 0 reviewers... Operate/access software on iPad Devices 0% of 0 reviewers... Operate/access software on Mac Devices 100.00% of 1 reviewers that rated this feature as important or highly important For realtors, real estate investors, property managers, and other real estate professionals. 0.00% of 1 reviewers that rated this feature as important or highly important For businesses/agents that manage selling, renting, or management of homes, land, and buildings for the owners. 0% of 0 reviewers... Caters to sales teams 61.36% of 44 reviewers that rated this feature as important or highly important Designed for small businesses 50.00% of 4 reviewers that rated this feature as important or highly important Primarily serving startup companies 45.45% of 11 reviewers that rated this feature as important or highly important Form predictions based on past and present data/trends 49.79% of 237 reviewers that rated this feature as important or highly important Allows employees to set and manage work or career related goals 0% of 0 reviewers... Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids 0% of 0 reviewers... Organize, prioritize, and manage incoming communications 55.93% of 59 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts 59.53% of 1196 reviewers that rated this feature as important or highly important Incorporation of a chat or messaging system within an organization's internal communication infrastructure 34.85% of 66 reviewers that rated this feature as important or highly important Calculate total itemized costs, including initial costs and any changes 50.00% of 2 reviewers that rated this feature as important or highly important Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments 50.00% of 2 reviewers that rated this feature as important or highly important Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity 58.33% of 12 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support 58.33% of 12 reviewers that rated this feature as important or highly important Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills 45.83% of 48 reviewers that rated this feature as important or highly important Create landing pages or online forms designed to capture new leads and prospects 71.43% of 14 reviewers that rated this feature as important or highly important Manually or automatically assign leads to sales reps 0% of 0 reviewers... Automatically identify and save contact information of potential customers 56.70% of 455 reviewers that rated this feature as important or highly important Route and distribute your leads to third party buyers 53.85% of 13 reviewers that rated this feature as important or highly important Manage the process of attracting and converting business prospects into leads 48.08% of 156 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process 58.94% of 1800 reviewers that rated this feature as important or highly important Engage with a lead throughout the sales process by actively providing information 88.89% of 9 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors 48.96% of 576 reviewers that rated this feature as important or highly important Score a lead based on quality or likelihood to buy/convert based on predetermined criteria 52.17% of 46 reviewers that rated this feature as important or highly important Divide leads into buckets based on predefined criteria and routing rules 50.00% of 58 reviewers that rated this feature as important or highly important Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) 50.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time 45.00% of 140 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions 44.51% of 328 reviewers that rated this feature as important or highly important Records of patients' medical history 0% of 0 reviewers... Manage the process of planning and scheduling meetings, including agenda creation 0.00% of 8 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 45.31% of 384 reviewers that rated this feature as important or highly important Access the system via a mobile application 66.67% of 9 reviewers that rated this feature as important or highly important Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making 0% of 0 reviewers... Observe and track the demand, usage, progress or quality of a system, product, or user 0% of 0 reviewers... Manage multiple campaigns in one system 0% of 0 reviewers... Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 100.00% of 2 reviewers that rated this feature as important or highly important Coordinate marketing efforts across channels (email, landing pages, social media, etc.) 50.00% of 2 reviewers that rated this feature as important or highly important Manage and handle various international currencies 0% of 0 reviewers... Ability to handle several projects simultaneously 0% of 0 reviewers... Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 0% of 0 reviewers... Track all opportunities for potential sales and convert them into recurring revenue 42.86% of 14 reviewers that rated this feature as important or highly important Allow communication between the company and patients via messages, SMS, emails, phone, and more 0% of 0 reviewers... Managing and tracking patient health, progress, communication, and treatment plans 0% of 0 reviewers... Organize and manage the accomplishments and development of employees or performance of applications or systems 69.57% of 46 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 50.97% of 155 reviewers that rated this feature as important or highly important Adjust communications based on previous interactions or personal preferences 60.00% of 5 reviewers that rated this feature as important or highly important Track and organize physician schedules and pertinent information 0% of 0 reviewers... Analyzes emails, calls, and notes to update opportunity fields like stage and next steps. Reps can review suggestions or let Agentforce apply updates directly. 0 reviewers rated this feature Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. 60.71% of 168 reviewers that rated this feature as important or highly important Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. 0% of 0 reviewers... Uses historical data and behavioral signals to forecast deal outcomes and recommend next steps. Sales teams rely on predictive scoring to prioritize leads, reduce guesswork, and focus efforts on high-probability opportunities. 0 reviewers rated this feature Predict future data based on historical data sets 0.00% of 9 reviewers that rated this feature as important or highly important Share and present designs 0% of 0 reviewers... Track factors that affect pricing and adjust prices accordingly to increase sales 0% of 0 reviewers... Arrange tasks based on the level of priority or urgency 75.00% of 4 reviewers that rated this feature as important or highly important Present a catalog of inventory that customers can view 43.48% of 23 reviewers that rated this feature as important or highly important Reporting on how each user, task or process has advanced since its initiation 85.71% of 7 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments 58.37% of 221 reviewers that rated this feature as important or highly important Measure time to completion or hours worked for projects 38.46% of 13 reviewers that rated this feature as important or highly important Monitor the progress of projects from start to finish 100.00% of 2 reviewers that rated this feature as important or highly important Estimate or forecast of a future scenario based on the study of present trends 0% of 0 reviewers... Create proposals based on costs of labor and materials 100.00% of 1 reviewers that rated this feature as important or highly important Creating, submitting, and tracking a sales proposal or bid submitted in response to a request for proposal. 0% of 0 reviewers... Tools designed to streamline the process of lead generation and management for sales teams 65.74% of 108 reviewers that rated this feature as important or highly important Create, send, and track purchase orders and their statuses 50.00% of 4 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers 42.24% of 303 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time 87.50% of 8 reviewers that rated this feature as important or highly important Receive data and information in real time 50.00% of 12 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 61.34% of 119 reviewers that rated this feature as important or highly important Active reporting of data and metrics 35.71% of 42 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made 100.00% of 2 reviewers that rated this feature as important or highly important Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement 0% of 0 reviewers... Log and store the source of contacts/leads 39.73% of 73 reviewers that rated this feature as important or highly important Timed notification for any upcoming task, deadline, appointment, or activity 43.28% of 67 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 66.51% of 212 reviewers that rated this feature as important or highly important With this aspect, you can generate custom reports, dashboards, and analytics for data-driven decisions. Some reviewers find the tools flexible and user-friendly, especially with integrations like Tableau and Einstein, but others note limitations with multi-object reports and occasional complexity for non-technical users. 64.07% of 1130 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Define, track, and/or automate sales activities and sales processes 50.00% of 16 reviewers that rated this feature as important or highly important Ensure that quotes/invoices are correct before sending to customers 0.00% of 1 reviewers that rated this feature as important or highly important Automate processes to manage leads, contacts, opportunities and sales activities 0% of 0 reviewers... Delivers tailored coaching across CRM objects, not just opportunities. Reps receive scenario-based guidance for renewals, lead conversion, and custom workflows. 0 reviewers rated this feature Combines email tracking, call logging, and task automation into a unified workspace. Reps can sequence outreach, monitor engagement, and follow up with precision, helping reduce manual work and improve response rates. 0 reviewers rated this feature Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. 0.00% of 1 reviewers that rated this feature as important or highly important Process of training new hires by providing them with sales tools and knowledge needed to complete the job 0.00% of 1 reviewers that rated this feature as important or highly important Salesforce Sales Cloud offers a visual and structured way to track deals from lead to close. Users think it streamlines opportunity tracking, forecasting, and prioritization, and value its customizable stages and automation, though some feel the default setup is too basic for complex needs. 64.38% of 1227 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies 72.08% of 154 reviewers that rated this feature as important or highly important Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. 50.00% of 30 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources 51.68% of 149 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria 57.20% of 236 reviewers that rated this feature as important or highly important Group leads or contacts based on their specific characteristics 43.02% of 265 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information 45.57% of 237 reviewers that rated this feature as important or highly important Share contacts with other applications like Gmail and CRM 70.37% of 27 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. 32.94% of 255 reviewers that rated this feature as important or highly important Apply statistical/mathematical models to sets of data 100.00% of 2 reviewers that rated this feature as important or highly important Track information, qualifications, and contact details of subcontractors 0% of 0 reviewers... Allow customers/users to submit support queries and service requests 68.75% of 80 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes 0% of 0 reviewers... Create, manage and track all task activities and progression 56.80% of 537 reviewers that rated this feature as important or highly important Track the status and progress of tasks 100.00% of 1 reviewers that rated this feature as important or highly important Supports automated task creation, reminders, and notifications. Reviewers say it helps teams stay on track with daily responsibilities and improves coordination across sales activities. 51 reviewers rated this feature Allow multiple team members to edit and work on the same document 0% of 0 reviewers... Create, save, and re-purpose templates for emails, forms, etc. 50.00% of 12 reviewers that rated this feature as important or highly important Sample files or documents that could be customized as needed or used as is 0% of 0 reviewers... Organize customer data and accounts by user or geography 47.19% of 89 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 52.56% of 156 reviewers that rated this feature as important or highly important A digital list of items that need to be completed 0% of 0 reviewers... Track employee/learner's progression through training programs 45.00% of 40 reviewers that rated this feature as important or highly important Manage, record and track all business exchanges in form of money and its related interactions in the system 50.00% of 2 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks 0% of 0 reviewers... Track revisions and updates made to files and navigate between different versions 0% of 0 reviewers... Interact with data visualization elements, such as charts and graphs, to drill down into data 33.33% of 3 reviewers that rated this feature as important or highly important Track the duration and expiration of warranty as well as any obligations under that warranty 0.00% of 3 reviewers that rated this feature as important or highly important Engages site visitors via chat, qualifies leads, and books meetings automatically. Captures key info without form fills and creates lead records directly in Salesforce. 0 reviewers rated this feature SaaS, web-based, online deployment 41.38% of 29 reviewers that rated this feature as important or highly important An extended application or connector that enables users to perform additional services with their current set of tools 0.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 53.47% of 475 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Barkha Bali Content Writer Salesforce Sales Cloud’s top-rated features help teams maintain visibility across client relationships, automate daily tasks, and make faster decisions. Together, they support consistent engagement and reduce the risk of missed follow-ups or duplicate outreach. Features 4.4 (17,886) 4.4 Based on 17,886 reviews ## Pricing Value for money 4.0 (12790) Salesforce Sales Cloud starts at $25 per user, per month (billed monthly or annually), which is below the average SMB CRM software budget of $74. Pricing scales steeply across tiers, with advanced plans reaching $550 per user, per month (billed annually). There are no listed seat minimums, but feature depth varies significantly by tier. Free Trial [View pricing plan details](https://www.capterra.com/p/61368/Salesforce/pricing/) Starter Suite $25.00 Per User,Per Month It includes: - Lead Management - Account Management - Contact Management - Opportunity Management - Email Integration - Automated Activity Capture Pro Suite $100.00 Per User,Per Month It includes: - Forecast Management - Customizable Reports & Dashboards - Quoting - Contracting Enterprise $165.00 Per User,Per Month It includes: - Advanced Pipeline Management - Deal Insights - Conversation Intelligence - Workflow Automation - Approvals Automation Unlimited $330.00 Per User,Per Month It includes: - Predictive AI - Sales Engagement - Premier Success Plan - Full Sandbox Einstein 1 Sales $500.00 Per User,Per Month It includes: - Performance Management - Sales Programs - Team Collaboration with Slack - Data Cloud - Revenue Intelligence Value for money 4.0 (12,790) 4.0 Based on 12,790 reviews ## Integrations Salesforce Sales Cloud connects with a wide range of communication, productivity, and marketing tools. These integrations, offered through a mix of native and third-party links, help unify workflows and reduce manual updates across teams. Popular integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Barkha Bali Content Writer Connecting Salesforce Sales Cloud with tools for messaging, spreadsheets, and marketing automation helps your sales team reduce data entry, sync outreach, and keep lead records updated without switching between platforms. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (14022) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (14,022) 4.1 Based on 14,022 reviews ## User reviews Overall rating 4.4 Based on 18,766 reviews Filter by rating 5(9913) 4(6663) 3(1715) 2(301) 1(174) Mentioned topic Sorted by most recent AU Anonymous User Senior SDR Information Technology and Services ### "A legacy and reliable tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 29, 2026 Salesforce help me get a easy and working structure on my day to day work. It help track customers and follow ups to ensure close of Sales in a frequent and fluid manner Pros I loved how easy and user friendly salesforce is once you are familiar with the tool. It simplifies a lot of work and helped to structure my day and tasks to do Cons Although user friendly it might take a while to get used to all features and to tie it to everyday tasks and use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jack S. Finance Director Financial Services ### "Salesforce Sales Cloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 26, 2026 Salesforce Sales Cloud is a key tool for structuring sales tracking and improving visibility over the pipeline. Pros Opportunity and account management are very comprehensive. The tool integrates well within an already structured business environment. Cons Implementation can take time and often requires adjustments. Without well-organised data, the platform can quickly become complex to use on a daily basis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. jane f. Personal Lines Executive Insurance ### "A Powerful Tool for Tracking Leads and Opportunities" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 23, 2026 My overall experience with Salesforce Sales Cloud has been very positive. It helps keep client data organized, improves visibility on opportunities, and makes managing the sales process more efficient and streamlined. Pros I like how Salesforce Sales Cloud keeps all client and sales information organized in one place. It makes tracking leads, managing relationships, and staying on top of opportunities much easier and more efficient. Cons Sometimes Salesforce Sales Cloud can feel a bit complex, especially for new users, and it takes time to learn all the features, but it becomes very powerful once you get used to it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MESHVKUMAR P. IT Associate Information Technology and Services ### "Comprehensive CRM Platform for Handling Sales." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2026 Overall, I am having good experience with Salesforce Sales Cloud. It is scalable and reliable CRM that helps business to grow more and their sales process make more easy. Pros Salesforce Sales Cloud provides a complete platform to handle leads, accounts and opportunity and some of customer interactions in one place. I really like automation flows such as notify to admin when new lead has been created, and sending some personalized email to client and other user with easy in few clicks. This platform also integrate with other tools in the Salesforce ecosystem and supports nice collaboration between teams. Cons Salesforce Sales Cloud is really nice, but the initial setup and some of customization really need some time and for new organization. And, the most is licensing cost can be really higher compared to other. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM Nadine M. Content Creator Entertainment ### "Several years later and still amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 Now that the software is more familiar, it is even more enjoyable. We love it! and it helps our team to be more efficient. Pros I genuinely wished there were an additional star so I could give it a 6-star rating. No issues, we are committed to using it! Cons Still no cons. If you are on the fence, please get off 😇 it works for us, and I still recommend it to date. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Alan M. Business development executive Information Services ### "Best CRM I've Used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 It's such a useful solution that makes everything so transparent which helps for audits and keeping clients happy as well as keeping everything up to date Pros The simplicity of the CRM is so good. It really helps to keep all of the data in one place which makes navigating and keeping all data up to date so handy. Cons No negatives whatsoever about the CRM. I love how it links seamlessly with other software like LinkedIn, Outlook and Ringover. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KA khyan a. Senior Business Development Representative Computer Software ### "Powerful but heavy - great once it’s set up properly" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 15, 2026 My overall experience with Salesforce Sales Cloud was positive. It’s a very capable platform with a lot of flexibility, especially for teams that need detailed reporting, custom workflows, and strong pipeline visibility. It does take some time to learn and works best when it’s set up properly from the start, but once everything is configured well it becomes a really powerful tool for managing the sales process. Pros The flexibility and depth of the platform. You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes a very powerful system for managing pipelines, tracking activity, and giving leadership clear visibility over the sales process. Cons The main downside is the complexity and cost. It’s not the most intuitive system when you first start using it, and setup can take a fair bit of time and effort to get right. If it’s not managed well from an admin perspective, the interface can also become cluttered with too many fields and workflows. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) HubSpot was more user friendly - Marketing, Lead scoring, Lead management, Tasks, everything in one system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HD Haradhan D. Digital marketing executive E-Learning ### "Salesforce is one of the best and must need for business CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2026 My overall experience was super smooth. Never felt any issue, their support team was super responsive. And they have blog where they give us really good explanation for each small thing. Pros As of today, it's too advanced at a time Ai agents help us too much to handle the customers, one of the best CRM which is future-ready, one of the most trusted and reliable solutions, with really low effort needed to handle this. Cons Salesforce Sales Cloud offers cloud base solution. Uptime is 99.99%, from collecting new user data to pushing them a notification for a promotional offer and billing invoicing, the whole thing within fingertips. I love the whole thing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YB YURI B. Accounting Sales Construction ### "Accounting/ Sales" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 March 12, 2026 I really did not like using the system. It was a bit much and then it didn't integrate with our accounting software, so we input stuff multiple times. Pros The pros of Salesforce was that the customer service is good and they answer pretty quick. If you have a problem they are ready to help. Cons The Cons with this program for me was that it was too much. It's not as easy to use, it has a lot of functions that it becomes overwhelming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Director of Sales and Marketing Internet ### "Run Your Entire Business on Salesforce- Sales Cloud + Salesforce App Exchange" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2026 Pros Salesforce is the most powerful CRM in the world. I can't believe the levels of customization, configuration, automation, and now AI. If you set this up right, you can manage your entire business with Salesforce and Salesforce App Exchange Products. Cons I often hear from Salesforce users that the UI design is rather bland. However, when I use Salesforce App Exchange apps- they are often customized and have really sleek interfaces. I recently switched my view to Salesforce Lightning for Sales Cloud and that is definitely an improvement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/61368/Salesforce/reviews/) ## FAQs Yes. Salesforce Sales Cloud features AI-powered tools, including predictive scoring, conversation intelligence, and automated pipeline updates. These features are available in higher-tier plans such as Unlimited and Agentforce Sales. Yes. Salesforce Sales Cloud supports integrations with email, calendar, marketing, and productivity tools. These include both native and third-party connectors available through AppExchange and platform application programming interfaces (APIs). Yes, but with caveats. While the Starter Suite is priced for SMBs, many advanced features are locked behind higher-tier plans. Small teams should assess which features they need before committing to a plan. Yes. Salesforce Sales Cloud includes a mobile app that allows users to manage leads, contacts, and opportunities on the go. It also supports call logging, email tracking, and task updates from mobile devices. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Salesforce Sales Cloud’s own online content in September 2025, including the product's website and its social media channels. ## Related reading ### [What Is CRM Software?](https://www.capterra.com/resources/what-is-crm-software/) Published August 5, 2024 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) ### [5 Top-Rated CRM Software for Small Businesses](https://www.capterra.com/resources/crm-software-for-small-business/) Published October 29, 2024 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) and [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) ### [How To Scale Your Customer Service Operations: A CX Pro’s Roadmap](https://www.capterra.com/resources/ai-powered-customer-service/) Published August 14, 2024 by [Niels Juist](https://www.capterra.com/resources/author/niels-juist/) and [Shep Hyken](https://www.capterra.com/resources/author/shep-hyken-guest-contributor/) ### [Capterra Value Report: A Price Comparison Guide for CRM Software](https://www.capterra.com/resources/CRM-software-pricing-report/) Published March 1, 2024 by [Baljeet Kaur](https://www.capterra.com/resources/author/bkaur/) ### [Improve Customer Data and CRM With Master Data Management](https://www.capterra.com/resources/master-data-management/) Published September 26, 2023 by [Adam Carpenter](https://www.capterra.com/resources/author/acarpenter/) ### [Types of CRM Software to Know Before You Buy](https://www.capterra.com/resources/types-of-crm-software/) Published March 24, 2026 by ### [How To Leverage Your CRM for Better Sales Pipeline Analysis](https://www.capterra.com/resources/sales-pipeline-analysis/) Published August 17, 2023 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) ### [5 Key CRM Software Features And Top Products That Offer Them](https://www.capterra.com/resources/crm-software-features/) Published August 7, 2023 by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) ### [Customer Data Management in Marketing: What You Need to Know](https://www.capterra.com/resources/data-management-in-marketing/) Published March 15, 2023 by [Gary Froniewski](https://www.capterra.com/resources/author/gfroniewski/) ### [Why CRM Software Integrations Help Your Business](https://www.capterra.com/resources/crm-integrations-help-your-business/) Published February 13, 2023 by [Gary Froniewski](https://www.capterra.com/resources/author/gfroniewski/) ### [5 Top-Rated Lead Management Software For Small Business](https://www.capterra.com/resources/lead-management-software-for-small-business/) Published July 3, 2024 by [Ashish Upadhyay](https://www.capterra.com/resources/author/aupadhyay/) and [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) ### [As Support Demand Rises, Technology is Boosting Customer Satisfaction for 63% of U.S. Businesses](https://www.capterra.com/resources/how-technology-helps-to-improve-customer-satisfaction/) Published July 30, 2024 by [Laura Burgess](https://www.capterra.com/resources/author/laura-burgess/) and [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) Popular comparisons [HubSpot CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-152373/Salesforce-vs-HubSpot-CRM)[Zoho CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-155928/Salesforce-vs-Zoho-CRM)[Bigin by Zoho CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-204998/Salesforce-vs-Bigin-by-Zoho-CRM)[Dynamics 365 vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365)[EngageBay CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-178819/Salesforce-vs-EngageBay-Marketing)[Pipedrive vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-132666/Salesforce-vs-Pipedrive)[Kylas Sales CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-210630/Salesforce-vs-Kylas)[eWay-CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-152769/Salesforce-vs-eWay-CRM)[Odoo vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-135618/Salesforce-vs-Odoo)[Nutshell vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-144340/Salesforce-vs-Nutshell) [Bitrix24 vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-113540/Salesforce-vs-Bitrix24)[ActiveCampaign vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-79367/Salesforce-vs-ActiveCampaign)[Brevo vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-132996/Salesforce-vs-brevo)[monday CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-245800/Salesforce-vs-Monday-CRM)[Act! vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-175860/Salesforce-vs-Act)[OpenCRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-129881/Salesforce-vs-OpenCRM)[NetSuite vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-135757/Salesforce-vs-NetSuite)[Freshsales vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-155563/Salesforce-vs-Freshsales)[Insightly vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-130671/Salesforce-vs-Insightly)[HubSpot Sales Hub vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-214215/Salesforce-vs-HubSpot-SalesHub)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)