# Page 10 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18781 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18781) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 10 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 226-250 of 18781 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NR Neha R. QA Manager E-Learning Used the software for: 2+ years ### "Salesforce Sales " May 14, 2025 5.0 Pros It provides automated sales flow and less admintrative work. Cons Nothing. It works well for our business model and let us to concentrate on collaboration Review Source DT Delicia T. Community Specialist Marketing and Advertising Used the software for: 2+ years ### "Salesforce Cloud among top 5 " October 3, 2024 5.0 Overall great experience and customer service is excellent and willing to help you find your needs and they are also great at following up. Pros Salesforce has a lot of great options as far as entering information adding unique fields and making it specific to your needs as well you can also use this across all devices. Laptop to phone to iPad. Cons Some fields are tricky and have specific questions that need to be answered before moving to the next field. sometimes those are not highlighted and takes time to find area of particular needs. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber did not have all features and Salesforce is way more user friendly Review Source Kenidra S. Customer Service Representative Retail Used the software for: 1-2 years ### "Thumbs Up!" February 4, 2025 5.0 I definitely give Salesforce a five star rating. Pros I like that the customers' information populate easily. Salesforce is a onestop shop for addressing customers' needs. Cons Nothing. I use Salesforce on my job every week. Review Source VR Verified Reviewer Finance Manager Computer Software Used the software for: 2+ years ### "Seamless data flow between CRM and ERP systems" December 3, 2024 5.0 The integration of Salesforce and NetSuite streamlines data management and enhances visibility, and I am enjoying it so far. Pros The product is customizable, user-friendly, and provides AI insights. It offers mobile access, strong analytics, and excellent support. Cons It is a bit expensive and has a complex setup; however, the support is great, so there are no issues on that side. Review Source RC Ryan C. Analytics Manager Real Estate Used the software for: 2+ years ### "CRM tool that handles many needs" October 29, 2025 5.0 Pros It's a CRM tool that does what it needs to do and provides data for individual users. Querying is straightforward enough. Cons No complains so far since my team doesn't use it all that often and when we do we have no issues with it. Review Source JH Julio H. Salesforce Consultant Computer Software Used the software for: 2+ years ### "AI features for Days" December 29, 2024 4.0 Awesome to work for sales focus companies Pros The amount of AI features is helping getting results faster Cons There are a lot of basic features that they aren't releasing and we have to cover with a bunch of custom work Review Source PK Paris K. Customer Experience Representative Health, Wellness and Fitness Used the software for: 1-2 years ### "Salesforce usage" March 27, 2025 4.0 Pros It’s easy to navigate and to use, I can make cases as well. Cons It has its issues where it doesn’t like to work Review Source TS Thomas S. Sales Partner Outsourcing/Offshoring Used the software for: 1-2 years ### "Salesforce is the Force for Sales Force Europe" March 19, 2025 4.0 Essential for daily outreach activities and tracking thereof Pros Great functionality, easy to set up cadences Cons Performance issues too many open tabs and lacking contact verification Review Source SE Sitav E. Marketing and Sales Manager Apparel & Fashion Used the software for: 1-2 years ### "A "Force" of Nature for Your Sales Pipeline" November 6, 2024 5.0 Wonderful, this tool allows its user to handle everything throughout the sales timeline, whether it be leads early in the process, to deals, to returning clients and the details needed to retain them, salesforce is a "force" (haha) of nature when it comes to the sales pipeline, and allows you to log, track, and assign anything, so you're always covered. Pros Salesforce allows for a lot of different uses, tracking sales management, tasks, assigning to-do's, etc so it's truly an all-in-one tool. I love that it's not just one usage, you can utilize this tool for many different areas of your pipeline. Cons Because it has so many usages and components, it does take a little time to learn, just because there is a lot you can use it for, but my part-time retail employees learned it super-fast despite their lack of time and attention, so it is user friendly, just takes a little time to access everything. Review Source TT Taylor T. Assistant Controller Financial Services Used the software for: 2+ years ### "Great system for storing data" March 19, 2025 5.0 Pros Ability to import and export large amounts of data Cons Complicated setup, not always the most intuitive for users Review Source AH Ava H. Senior Software Engineer Consumer Services Used the software for: 6-12 months ### "Feature-Rich but Can Be Overwhelming" April 5, 2025 5.0 Super powerful for sales teams, but definitely needs a bit of onboarding time. Pros Keeps all my leads and deals organized—I closed a deal faster by setting automated follow-ups that reminded me just in time. Cons Too many features buried in menus; sometimes it takes a while to find what I need. Review Source AW Alvonda W. Account Manager Marketing and Advertising Used the software for: 2+ years ### "Salesforce Stability" November 22, 2024 5.0 Great, I don't have any complains that can't be fixed by usually filtering my reports or requested a change via our Salesforce Admin. Pros I like our Sales Engagement plug-in we replaced Salesloft with it and it's been great. Cons Sometimes when I emails bounce, I get an error and it's difficult to work around this using Sales Engagement if this error occurs. Review Source TC Tyler C. Paid Media Strategist Computer Software Used the software for: 2+ years ### "Easy to build Lead Flows and fully custom reporting." December 23, 2024 5.0 Ive been working with salesforce for over 5 years across a variety of roles. Pros Salesforce ultimate CRM for tracking all aspects of your Leads and Marketing. The flow builder allows you to have complete control of your leads sources and sub lead sources, allowing for easy reporting and segmentation. Cons It can be tough to navigate and learn at first. Review Source SR Spencer R. Course Advisor Education Management Used the software for: 6-12 months ### "Powerful Tool" March 27, 2025 4.0 Great experience, definitely would recommend as a powerful CRM to attack leads and track overall data. Pros Great CRM with all the information you need stored within one location. Great ability to locate specific pieces of data as well. Cons UI could use improvement, slightly behind the curve. Review Source tW toshia W. Beauty blog Consumer Services Used the software for: 1-2 years ### "Best Salesforce software" September 30, 2024 5.0 Very good deal al. The product is amazing. Pros \### Pros of Salesforce Sales Cloud is great for helping sales teams stay organized and productive. One of the best things is how customizable it is—you can really tailor it to fit your business needs. The interface is user-friendly, making it easier to manage leads and customer relationships. It also plays well with other tools, so you can integrate it with your email or marketing platforms, which saves a ton of time. Plus, the reporting tools give you valuable insights, so you can keep track of how your sales team is doing in real time. ### Cons of Salesforce Sales Cloud Cons Am the flip side, can be a bit tricky to learn, especially if you don’t have a tech-savvy team. It offers so many features that it can feel overwhelming at first. The pricing is also something to consider—it can get expensive, especially when you start adding on extra features. Some users have mentioned the system runs slow with large datasets, and it can take a while to get the hang of customizing it. Lastly, customer support isn’t always as quick or helpful as you’d expect for a premium product. Review Source JN Josh N. Realtor Real Estate Used the software for: 1-2 years ### "Professional software to keep track of your leads" October 3, 2024 4.0 Overall, I think that has benefitted our business in many ways, starting from giving us a platform that understands perfectly the lead nurturing process and analyzes all our data to give us the answers to our sales processes. With this software, we have been able to automate this process that often times include a lot of filtering and categorizing data and it's something that used to take hours, but now with simple steps we have been able to automate these tasks and focus on more important aspects of selling. With this software, we have also been able to make more conscious and informed decisions about our future projects, because it directs us to the right track with its analytics. Pros I like that Sales Cloud has strong and helpful features that have helped us sell faster, but more specifically, the collaboration tools included in this program have been amazing, being able to work as a team in our sales and share different updates and information in real time without leaving the software is important. Additionally, it's possible to manage all of our leads in Sales Cloud and organize all the information about our customers, and put them in categories to make it easier to keep track of them and make customizable content for them. also includes great analytics features that help visualize the data that we have and even shows us insights that are often overlooked, along with the forecasting feature that helps us project our future sales and which path we should go for, and even the AI recommendations have been great for us. Cons I would say that is definitely not easy to use, I wish it was a more friendly platform but when I first started using it, it felt very overwhelming and I had a hard time getting used to all the tools that are included in it. Getting to know in detail each tool and what they do takes a lot of time and this can slow down the process of actually using it, I also think that the customization of the platform itself is very limited and they can do so much more to ensure that the customizing options are broad and can be used by beginners as well. Review Source CC Calixte C. Commercial Construction Used the software for: Less than 6 months ### "Puissance fonctionnelle" May 12, 2025 4.0 Une des plateformes CRM les plus complètes du marché. Tout est possible : gestion des ventes, marketing, support client, automatisation, analytics, IA , etc. Pros Permet d’avoir une vue à 360° de chaque client (historique des interactions, achats, préférences…). Favorise la collaboration entre les équipes (vente, marketing, support…). Cons Abonnement onéreux, surtout pour les petites entreprises. Coûts supplémentaires pour des fonctionnalités avancées, des modules complémentaires ou des intégrations tierces. Review Source BH Blake H. AE Computer Software Used the software for: 2+ years ### "Salesforce >" October 29, 2024 5.0 Overall I've used the tool as well as various others and feel it's the most robust available CRM Pros The dynamic ability to report and splice and dice information bout my accounts, contacts, opportunities etc Cons Sometimes it can be a bit clunky in navigating page to page or finding the specific details but they've made some changes such as the different modes to help this Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) This was not my decision and at a previous company -- I much appreciate the move to Salesforce as it was more powerful at the time Review Source JG Jessica G. Assistante commerciale Insurance Used the software for: 1-2 years ### "Analyse et suivi des ventes : Maximisez votre portefeuille avec Salesforce " November 12, 2024 4.0 J'ai utilisé Salesforce au quotidien pour la création et suivi des opportunités commerciales de mon équipe et la gestion des agendas (aide à l'automatisation des tâches : rappels automatiques, notifications etc.). Le logiciel m'a également permis de faire un suivi et un analyse des ventes avec la possibilité de création de tableaux de bords très détaillés. Pros est un logiciel très complet, sa flexibilité permet une personnalisation poussée et des intégrations variées. Cons peut être un peu complexe à maîtriser et nécessite un investissement de temps pour en tirer pleinement parti. Review Source PS Pebbles S. Insurance Insurance Used the software for: 2+ years ### "Salesforce a fabulous product" November 22, 2024 5.0 Overall Ive had a fabulous experience. I trust in its abilities 100%. Pros Every detail you need to know about your client is in one place. Also there are several security measures set up to maintain client privacy. Cons It can be sensitive and specific. Some actions can only be done using exact steps. Review Source Nainika S. HR Executive Retail Used the software for: 2+ years ### "Best Customer Relationship Management Platform" September 26, 2024 5.0 My experience with this tool was amazing. It was very easy to use for me and my team mates. There are so many customizations in this tool which was helpful in creating custom dashboard. I could store detailed information of the customers. The customer support of this app is also very good that was helpful during my initial phase. Pros can be easily customized to fit any business. It is very simple to use, so sales teams started using it without much training. It also automates boring tasks, letting the team focus on selling, which helps them work faster. Cons It can be a bit slower sometime if there is large amount of data. Review Source MR Miguel R. Sr. Technical Support Specialist Consumer Services Used the software for: 1-2 years ### "Salesforce, a practical and useful tool." September 26, 2024 4.0 Salesforce is a tool that I use on a daily basis, so my overall experience is pretty good, there are only details to be corrected. It's a useful tool that definitely helps me to provide a good customer service and keep record of each ticket I create. Pros I enjoy creating tickets using Salesforce because it's practical and functional, and you can navigate easily in each ticket. This helps to have each ticket's information faster. Cons Sometimes it glitches when you detach an article and you have to refresh the entire page and the content of a case comment goes lost if you don't save it first. Review Source VV Valerie V. Sales Assistant Automotive Used the software for: 6-12 months ### "Very useful to keep sales pipeline clear and moving" May 8, 2025 5.0 It’s a help for our sales process and makes tracking leads way less Pros I like how dashboards are helpful too, especially for CRM, tracking sales, and reporting Cons There’s a lot of stuff in there, and without good filters, you can get lost quick. Review Source VR Verified Reviewer Graphic Designer Graphic Design Used the software for: Less than 6 months ### "Excellent CRM tools" November 10, 2024 5.0 Best suited for designers working within teams that need extensive CRM features for large-scale projects or client management. Pros Offers excellent CRM tools that help graphic designers keep track of client interactions and project history, streamlining communication for design projects. The ability to manage leads, opportunities, and customer data in one place makes it easier to tailor design work to client needs. Cons Can be overwhelming for a graphic designer, since it's more focused on sales and client management rather than design-specific needs. Review Source SK Saige K. Sales Financial Services Used the software for: 6-12 months ### "Great for pipeline management " April 1, 2025 5.0 Pros Salesforce allows me to easily store client information so I can stay up to speed on my ongoing opportunities and recent communication Cons I don’t like how difficult it is to navigate. Even though I’ve been using it for quite some time, there’s so much that I don’t know how to do. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.