# Page 100 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 100 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18781 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18781) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 100 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 2476-2500 of 18781 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carlos M. General Manager Marketing and Advertising Used the software for: 1-2 years ### "Not the best tool for social media" June 18, 2021 3.0 It is a very useful tool but limited in certain aspects, I think it has many areas of opportunity Pros It's very easy to use, intuitive, you can start scheduling and reporting in minutes Cons Has some limitations to share in social media, doesn't post directly to Instagram stories, you can't repost from another fanpage in facebook, you can't compare with your competitors, etc... Switched from [Semrush](https://www.capterra.com/p/151962/SEMrush/) It was a corporate decision, our clients work with social studio Review Source JJV Juan Jose V. Delivery Manager Information Technology and Services Used the software for: 2+ years ### "Best CRM in the market" March 9, 2021 4.0 Reports and information treatment within the tool is amazing and the modularity allows to grow it with your organization Pros Modularity, relatively easy to deploy and flexibility (almost all you want to do can be done in Salesforce environment, depending on your license and coding skills) Cons It's one of the most expensive CRM in the market. Deployment out of the box are hard so you need some kind of development to get the CRM ready to house, in-house or external Reason for choosing Salesforce Sales Cloud In-house knowledge and tool features Review Source VR Verified Reviewer PMO Analyst Information Technology and Services Used the software for: 2+ years ### "A real improvement in our area!" March 31, 2020 4.0 Pros Salesforce has been our daily pipeline and financial management tool for the last 3 years. It has been a game-changer for our weekly, monthly and quarterly organization. Also, the 'dashboards' functionality has improved the quality and accuracy of our pipeline. On the other hand, the customized reports you can create are a feature to be highlighted since you can dig in details as much as you want. Cons The only cons that I can find it's that for new users, is not that friendly. UI can be improved. Review Source VR Verified Reviewer Co-Founder and COO Used the software for: 2+ years ### "The Best CRM Available" April 28, 2018 5.0 The most powerful way to organize your sales pipeline. Pros SalesForce is the best CRM hands down. Fully customizable and can integrate with countless other applications. You can build out exactly what you need to have full visibility into your business. Cons It can be intimidating when starting out, but there are plenty of YouTube videos out there to easily figure out how to figure out how to use it. There are many cheaper CRMs on the market, but I believe the price is well worth it for what you receive in return. Review Source Amber A. BCBA Health, Wellness and Fitness Used the software for: 6-12 months ### "EASY as 123" November 9, 2022 5.0 Over all I really like this product it really works. Pros This software is easy to use by everyone and easy to make changes. This is imperative to the field of ABA to manage client goals and progress. Cons Sometimes things dont link back the way you want them to and you need to open a lot of windows. Review Source PR Pooja R. Trainer Education Management Used the software for: 1-2 years ### "User Friendly " January 11, 2024 5.0 Value of investment. Easy to understand. Pros User-friendly and best tool to manage the data. Cons Nothing as such. Report dashboard can be more user friendly. Review Source BR Brian R. Business Consultant Human Resources Used the software for: 1-2 years ### "Salesforce Pipeline Management" November 4, 2020 4.0 Pros I like using Salesforce, to track any and all interactions with leads, prospects, clients and any other relevant information to aid in understanding organizational needs and trends. Reporting tools are exceptional and can be created pretty much for anything you need to do to stay ahead in the sales cycle process. Cons Having to authenticate multiple times to enter data into SFDC. Not being able to close and complete activities/tasks on the day they occur, meaning having to check the date is correct in the note completion area. Creates an extra step, along with when logging 1st call, not having the ability to immediately set follow up activity Review Source KM Karen M. Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "Salesforce for Nonprofits - very good, but..." January 19, 2021 4.0 Terrific/simple data entry and retrieval means that I can easily input notes from donor calls - and then, when I make new donor calls, can quickly review our last conversation. That's really powerful. The frustrating part is creating reports (see 'what did you like least about this software'), and the inability to easily create/tweak reports as needed. Pros 1) Excellent data input/retrieval; it's incredibly easy to enter data, and retrieve individual records. The system is almost error-proof in terms of finding the exact bits of data you're looking for. 2) Free for nonprofits Cons Ugh, the reporting process. I work for a nonprofit, and none of us are "techy." We couldn't figure out how to create any reports. Fortunately a database volunteer was able to create some reports, but it took a while. And anytime we needed to create a new report, we had to rely on someone outside of our organization. I've heard of organizations that hire Salesforce consultants to help - but they're expensive; someone once referred to Salesforce for Nonprofits as "free, like a puppy is free." Review Source NP Natasha P. Salesforce Admin Construction Used the software for: 2+ years ### "Expect to invest into development" March 29, 2019 5.0 Our experience has lots of mixed emotions. The software was sold as a subscription that would save us money and possibly eliminate a few positions. In reality, you spend a lot more than ever quoted on developing it to the point where you can use it, you end up needing someone who could maintain the system and keep up with updates, training, etc. On the positive side, it's superior to other CRMs we have used. Modern, lots of possibilities, easy to use, very customizable and adjustible. lots of apps available to use with it, to add functionality. Verdict, great system if you are a larger company and can afford to maintain. Pros Very customizable, scalable, easily accesible throgh any browser or the app, lots of online support for administrators and developers, reliable security and access controls; Cons too expensive for small businesses, salesforce reps change often, so it's hard to develop a relationship with them, expect to invest a lot into development and upkeep, you will need an admin on site to successfully use it, Review Source Matt A. Vice President, Operations Environmental Services Used the software for: 2+ years ### "Transition from classic to lightening has been hard" November 26, 2018 4.0 Pros Immensely robust CRM that integrates with many different applications (like survey monkey and outlook). Reporting and trending is very visual and helpful for my team Cons The amount of additional 'clicks' you need to make with the lightning version is annoying. It is not nearly as intuitive as the classic version. Also, this is minor but a consistent nuisance, when creating a task, it defaults to 'account associations' instead of 'accounts. Its an added click to a drop down each and every time Review Source Andrew B. Project Consultant Management Consulting Used the software for: 2+ years ### "Salesforce" December 15, 2019 5.0 Collaboration, organization and tractability are a few of the actions that Salesforce allows the team to experience. Our sales team relies on this product. Pros This product allows many sales team members to collaborate and record their actions on specific accounts. It allows allows leadership to have insight into these activities that the team members are producing. Cons This product is extremely powerful and has a lot of different options for a user to chose from. This makes it challenging when a new user begins to use the product. Review Source OD Okunade D. Virtual assistant Consumer Services Used the software for: Less than 6 months ### "A better Sales " March 23, 2023 4.0 Wonderful and helpful so far and they help with needs Pros I love the fact that I can easily retrieve my contact and all information is encrypted, so it is like there is a backup for all the information on the app, so even if you lost your files on the food you can still get it on this website. Cons They help to promote teamwork but they can make the features more attractive. Review Source Raina A. guest experience consultant Restaurants Used the software for: 1-2 years ### "Your CRM needs met in one place" November 22, 2020 5.0 Tracking thousands of emails sent to subscribers, whether it be promotions, offers or coupons. Being able to view whats been viewed deleted or used made it easier to create a better experience for guests. Pros Sales force is really good when navigating different CRM streams, as a company who owns different brands with multiple avenues its been helpful to track our customer interactions. Using salesforce as a means of communication on social media platforms as well. Cons I think its fairly easy to use once you've received the training for the way the program is set up for your company. Review Source AT Ami T. Account Executive Accounting Used the software for: 2+ years ### "Love this CRM! " December 17, 2021 5.0 Pros The ease of use! Very user friendly and can see information about an account or contact or lead “at a glance”, meaning not having to scroll up and click everywhere to see pertinent information. SF is an oldie but gooodie!! Cons My biggest complaint is that SF needs to get with the times and add the ability to do cadences/sequences directly from SF, not through a third party. Review Source David G. IT Project Manager Investment Management Used the software for: 6-12 months ### "Simple user here, but got a little confused with it" November 23, 2018 4.0 We used Salesforce for a helpdesk use case, and I believe it served its purpose of collecting all the necessary information/updates in one place, keeping all of us project team members in sync, and notified every time. Pros Cloud-based and mobile friendly --- I am able to use my mobile phone to access Salesforce, esp. whenever I go on-site and out of my desk. The project team is kept notified every time there is any change or update to our tickets. Plus we used the reporting feature to extract different kinds of reports based on open issues, priorities, etc. Cons I used Salesforce as a Project Team member of an implementation project. It was more for helpdesk usage on our part. I found it a little to clunky and confusing at times to navigate. And there were several instances wherein the server returned a Maintenance notice, which made it inaccessible. Review Source PR Paula R. Responsable de generacion de recursos Non-Profit Organization Management Used the software for: 6-12 months ### "A really good CRM for every company" September 8, 2019 5.0 We used to keep our data in an Excel doc, and now we have all together the information in our CRM. We have also used an old customized crm which had problems with some tasks that we needed to run, so we decided to migrate our information. The results has been really great, eventhogh we are still trying to copen with every tool. Pros What I liked the most is that you can customize the platform according to what your company needs. I also like the community around Salesforce because there are a lot of support and videos where to solve problems that could be presented in your day to day Cons It is really overwhelming at first, and eventhogh you have differentes tutorials it is really confusing how to use. I had problems with the customer support, because it is not easy to find out where to ask questions to the company. An what is more, if you have problems the telephone number do not solve the most important problems, they give you other responsible employee that is not available 24hs. Alternatives considered [Nextiva CRM](https://www.capterra.com/p/175763/Nextiva/)[Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/) Reason for choosing Salesforce Sales Cloud Because it seemed more user friendly and it has a bigger amount of users Review Source MC Melissa C. Manager Staffing and Recruiting Used the software for: 2+ years ### "Is it's not in Salesforce, it didn't happen." April 7, 2022 5.0 Pros Calendar system and reminders are probably my favorite function of this software. It's very easy to forget a task without a reminder and with this system, you will always know what needs to be done. Cons I can't say anything bad about my experience with Salesforce. Review Source Veronica Benedetta D. Marketing Information Technology and Services Used the software for: 2+ years ### "Must have for Marketing and Sales organizations" March 22, 2022 5.0 Pros it's the best CRM, great layout and despite the complexity is user friendly Cons the reports are not so easy to pullout and require a deep dive training Review Source VR Verified Reviewer Senior Account Director Marketing and Advertising Used the software for: 2+ years ### "Preferred CRM" February 19, 2019 5.0 Pros For my job in sales, this is a perfect CRM to organize my clients. I prefer the Classic version, but the visual dashboards in Lightning make my job more efficient when it comes to forecasting and managing my book of business. Cons Lightning has changed my daily use of the software. I find that the reports often display differently and the account pages are more difficult to navigate. With time, I'm sure I'll adapt to the new software but I am still in the learning phase with this new iteration. Review Source VR Verified Reviewer Customer Supply Chain Consumer Goods Used the software for: 2+ years ### "Great Tool for CRM" December 16, 2021 5.0 Pros Salesforce is a great tool for all of our CRM needs. We use it to track all of our customer interactions and it full suite of offerings provides us with everything we need to properly handle our interactions with them. I also like the large amount of data generated and the ability to run reports based off of this. Cons The approval process from managers can sometimes take to long. Review Source Arup R. Regional Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Easy to track the entire data in one click" May 26, 2024 5.0 Pros It is quiet easy to find out the entire breakdown or maintenance data in just one click, you just get the cumulative data in one go of respective month. Also it is easy to communicate with customer and ask their view on the ongoing issue in same platform and based on the view you can close the ticket. Cons Some times facing error while creating cases and task. Also you need to set it up as per your requirements and data, so that you team can use it without any hinderances or sang. Review Source VR Verified Reviewer Staff Test Infrastructure Engineer Computer & Network Security Used the software for: 2+ years ### "Great Customer Relationship Management suite" May 27, 2018 5.0 Pros Salesforce is quite easy to learn and to use. It provides a good way to organize customers, to track sales and sales leads as well as to track support cases. It integrates with different tools using its API. For example, after connecting Salesforce with JIRA, it's possible to show how many support cases are related to a specific JIRA Defect. Cons Depending on the company size, it might be a little bit expensive, but if you can afford its cost, it is a great tool to introduce in the company. Review Source ND Nicole D. Intake Coordinator Information Technology and Services Used the software for: 1-2 years ### "Salesforce for CRM" December 23, 2021 5.0 Pros This is extremely easy to use. It is easy to keep up with tracking customers and account progress. Cons I do not use this for reporting personally. I also do not create many lists so I do not use all features at this point. Review Source NL Natasha L. Risk management specialist Insurance Used the software for: 2+ years ### "Managing Sales is easy with this product" February 18, 2022 5.0 10 out of 10 would recomment. Highly sales driven efforts are made easy with this product. Pros I enjoy being able to communicate with the sales team on efforts for each account Cons Nothing, I think it is a great tool for sales. Review Source VR Verified Reviewer Group Advocate Hospital & Health Care Used the software for: 2+ years ### "Salesforce " August 21, 2018 5.0 Pros Our company utilizes Salesforce for remedy tickets to assist all departments in fixing issues throughout our offices. It is great to be able to contact any area in the company through this one site. It eliminates having to constantly search for contact info when we are needing something fixed quickly. Cons Sometimes it takes a bit too long to be able to access the correct party to fix a situation (ie: insurance password resets). That is not really a software issue though, as far as I know. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.