# Page 11 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18783 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18783) [View alternatives](https://www.capterra.com/p/61368/Salesforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 11 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 251-275 of 18783 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Jonathan J. CXO Computer Software Used the software for: 6-12 months ### "Too Complicated and Clunky" January 24, 2025 2.0 I am not overly impressed with Salesforce Sales Cloud. I prefer my previous provider. Pros There are a few reports that I find helpful Cons Its took clunky and complicated. Its really difficult to find information and run reports. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I was forced to when our company was acquired. Review Source HC Harry C. Sales Development Representative Accounting Used the software for: Less than 6 months ### "A great system!" April 22, 2025 5.0 My experience has been very positive so far. Looking forward to exploring more of its features Pros I love having all of my active leads in one place and Salesforce seamless integration with my other source systems makes my life a lot easier. Cons There haven't been any real drawbacks in my experience so far. Its an extensive platform so there is a learning curve when first starting out but it's absolutely worth it. Review Source Nainika S. HR Executive Retail Used the software for: 2+ years ### "Best Customer Relationship Management Platform" September 26, 2024 5.0 My experience with this tool was amazing. It was very easy to use for me and my team mates. There are so many customizations in this tool which was helpful in creating custom dashboard. I could store detailed information of the customers. The customer support of this app is also very good that was helpful during my initial phase. Pros Salesforce Sales Cloud can be easily customized to fit any business. It is very simple to use, so sales teams started using it without much training. It also automates boring tasks, letting the team focus on selling, which helps them work faster. Cons It can be a bit slower sometime if there is large amount of data. Review Source MR Miguel R. Sr. Technical Support Specialist Consumer Services Used the software for: 1-2 years ### "Salesforce, a practical and useful tool." September 26, 2024 4.0 Salesforce is a tool that I use on a daily basis, so my overall experience is pretty good, there are only details to be corrected. It's a useful tool that definitely helps me to provide a good customer service and keep record of each ticket I create. Pros I enjoy creating tickets using Salesforce because it's practical and functional, and you can navigate easily in each ticket. This helps to have each ticket's information faster. Cons Sometimes it glitches when you detach an article and you have to refresh the entire page and the content of a case comment goes lost if you don't save it first. Review Source RD Roshan D. Technical Recruiter Human Resources Used the software for: 2+ years ### "Salesforce Sales cloud - A powerful CRM Solution" December 11, 2024 5.0 I have a very good experience with Sales cloud with its comprehensive features and its tools like lead scoring and automated workflows are very effective. It offers an impressive CRM solution that empowers our team to deliver better results Pros One of the standout features I like the most is its very high amount of customization and it offers a full suite of tools for managing sales processes. Process Builder features are more helpful for sales. Cons Salesforce is a bit expensive for startups and small businesses. While it is highly customizable, a technical training is needed. Review Source JA Jessica A. RN Hospital & Health Care Used the software for: I used a free trial ### "Moderate Review " March 26, 2025 3.0 Moderate, it’s okay as of right now. Easy to navigate but the calendar isn’t easy to access. Pros I really liked how the CG and CL portals can be access by either profile. Cons The complexity about documentation and uploading each document Switched from [Carecenta](https://www.capterra.com/p/140368/Carecenta/) Cost and accessibility for CG and CLs to make it easier Review Source Karan K. Senior Accountant Accounting Used the software for: 6-12 months ### "The product is reviewed its worth buying for multiple use" February 1, 2025 4.0 Overall its good product with good Features. My experience is positive. Pros One product with wonderful features.we can do multiple things with one product. Cons This product is not much updated and advanced Review Source NG Nicole G. Operations Manager Real Estate Used the software for: 1-2 years ### "Great platform" January 4, 2025 5.0 Very happy, the customer service was very helpful, the help desk is also very helpful. I would recommend this product. Pros Usability, the UI is straight forward and easy to learn. The back end is customizable to your needs. Cons Certain limitations with customization, the help desk will say to make a post or upvote a post and you’ll see some common requests that have thousands of upvotes over many years and it’s still not a feature. Review Source AM Anthony M. Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great CSM to use and streamline your company/customer service" December 9, 2024 5.0 I thought that it was a great product and served out purposes in the company. the training was a few weeks long and could have been shorter but that is also based on the company using it. Pros I liked that all the metrics and customer information was there and easy to find. also I liked that the cloud was able to be accessed by everyone on the team Cons I think that some of the interface was not as user-friendly as some other software that I had used in the past. Review Source SB Steven B. Marketing Director Media Production Used the software for: Less than 6 months ### "Great product to actively grow sales" April 25, 2025 4.0 Very much like working with this product to monitor corporate subscription sales activities, finding new business and managing it effectively Pros Love the fact I can access anywhere, any time on desktop or mobile. Great way to monitor status of my team's accounts and know the current picture Cons Not a cheap product, does take some level of set up to make it useful and there are some features that feel a little to complicated to use unless you have a salesforce specialist Review Source MC Mike C. Sr. Director Professional Services Information Technology and Services Used the software for: 2+ years ### "SalesForce - A perfectly integrated solution to manage a SaaS business" November 21, 2024 5.0 Overall a very good integrated experience in leveraging the visibility that SalesForce provides different areas of the organizations, ie: Sales, Services, Managed Services, Hardware Support. Pros The ability to track lifecycle of a sales opportunity and link new and associated dollars/future business. Cons Having to toggle between lightning sales and service console. Review Source AL Alessandro L. Key Account manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Buon software per inserimento dati" January 30, 2025 4.0 Buona ma non perfetta mi piacerebbe avere la possibilità di estrapolare i dati e lavorarli in excel Pros Tante funzioni semplice da utilizzare su app e pc Cons Difficile creare report scarsa interazione con excel Review Source Nagharjun G. Lead Computer Software Used the software for: 6-12 months ### "No 1 Sales CRM tool" November 28, 2024 4.0 No 1 Sales CRM tool for Sales and Marketing uses Pros One integrated platform to sales marketing and Service, over application is very user friendly Cons Some times while accessing from chrome browser feeling slowness and not changing the screen suddenly Review Source JH Jessica H. Tech Hospital & Health Care Used the software for: 2+ years ### "It’s cool as it can be" April 19, 2025 1.0 Good, I sign in every month to keep access for it. Don’t really utilize it much. Pros Everything is great about salesforce. It comes in handy everyday Cons The fact that I don’t use it often at work. They just be having us sign in every month to keep access but that’s it Review Source tW toshia W. Beauty blog Consumer Services Used the software for: 1-2 years ### "Best Salesforce software" September 30, 2024 5.0 Very good deal al. The product is amazing. Pros \### Pros of Salesforce Sales Cloud Salesforce Sales Cloud is great for helping sales teams stay organized and productive. One of the best things is how customizable it is—you can really tailor it to fit your business needs. The interface is user-friendly, making it easier to manage leads and customer relationships. It also plays well with other tools, so you can integrate it with your email or marketing platforms, which saves a ton of time. Plus, the reporting tools give you valuable insights, so you can keep track of how your sales team is doing in real time. ### Cons of Salesforce Sales Cloud Cons Am the flip side, Salesforce Sales Cloud can be a bit tricky to learn, especially if you don’t have a tech-savvy team. It offers so many features that it can feel overwhelming at first. The pricing is also something to consider—it can get expensive, especially when you start adding on extra features. Some users have mentioned the system runs slow with large datasets, and it can take a while to get the hang of customizing it. Lastly, customer support isn’t always as quick or helpful as you’d expect for a premium product. Review Source BH Blake H. AE Computer Software Used the software for: 2+ years ### "Salesforce >" October 29, 2024 5.0 Overall I've used the tool as well as various others and feel it's the most robust available CRM Pros The dynamic ability to report and splice and dice information bout my accounts, contacts, opportunities etc Cons Sometimes it can be a bit clunky in navigating page to page or finding the specific details but they've made some changes such as the different modes to help this Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) This was not my decision and at a previous company -- I much appreciate the move to Salesforce as it was more powerful at the time Review Source RR Rick R. Director Computer Software Used the software for: 2+ years ### "Great tool for sales prospecting and contact management" October 27, 2024 5.0 Our org decided to implement Salesforce and it was setup and customize by our sales operations team, so for me as a user onboarding was easy,. I had used salesforce at a previous employer, so I was already familiar with it, and was able to start using it right away. Pros Perfect tool for this frontline salesperson for managing pipeline, sales opportunities, contacts and tasks. The preinstalled dashboards are easy to customize so I can easily analyze my teams performance. The new AI integration automates some tasks and helps me update and analyze my accounts quickly. Cons The reporting tool is powerful but can be very complex to customize, I'm usually able to get the data I need but sometimes need to view the help files. Review Source AB Austen B. Account Executive Management Consulting Used the software for: 1-2 years ### "Great sales tool" March 1, 2025 5.0 Overall good, wish the phone dialer was better Pros Very customizable & great for sales management Cons The salesforce dialer was subpar compared to other phone dialers. Review Source VR Verified Reviewer Graphic Designer Graphic Design Used the software for: Less than 6 months ### "Excellent CRM tools" November 10, 2024 5.0 Best suited for designers working within teams that need extensive CRM features for large-scale projects or client management. Pros Offers excellent CRM tools that help graphic designers keep track of client interactions and project history, streamlining communication for design projects. The ability to manage leads, opportunities, and customer data in one place makes it easier to tailor design work to client needs. Cons Can be overwhelming for a graphic designer, since it's more focused on sales and client management rather than design-specific needs. Review Source NM Natalie M. Client Success Representative Information Technology and Services Used the software for: 2+ years ### "Really good CRM system" December 9, 2024 5.0 Pros User interface and clear dashboards; Easy to find things. Cons Finding lists/ customizing lists can be done in an easier way. Review Source MHE Michael Herbert E. Furniture Salesperson Retail Used the software for: Less than 6 months ### "track yours leads " February 4, 2025 4.0 Salesforce Sales Cloud has been a wonderful tool for managing sales and follow-ups for customer relationships. It has actually simplified the processes of tracking leads and closing the sales for my team Pros The reporting and analytics features are very thorough—they give us the big picture of how we are performing. Further, you get extreme flexibility for customization, which makes it sufficient for customized approaches to meet envisaged business specifics Cons It can feel a bit overwhelming getting started with Salesforce because there is a lot to learn. Having a fully working system takes some amount of time and money to set up for everyone Review Source hB henri B. people ops Food & Beverages Used the software for: 1-2 years ### "le crm le plus puissant" December 6, 2024 5.0 Pros Un Crm les plus puissant de tout le marché Cons il est presque trop puissant qu'on ne connaît pas tout Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) car il était plus puissant et il y a plus d intégration api Review Source JG Jessica G. Assistante commerciale Insurance Used the software for: 1-2 years ### "Analyse et suivi des ventes : Maximisez votre portefeuille avec Salesforce " November 12, 2024 4.0 J'ai utilisé Salesforce au quotidien pour la création et suivi des opportunités commerciales de mon équipe et la gestion des agendas (aide à l'automatisation des tâches : rappels automatiques, notifications etc.). Le logiciel m'a également permis de faire un suivi et un analyse des ventes avec la possibilité de création de tableaux de bords très détaillés. Pros Salesforce Sales Cloud est un logiciel très complet, sa flexibilité permet une personnalisation poussée et des intégrations variées. Cons Salesforce Sales Cloud peut être un peu complexe à maîtriser et nécessite un investissement de temps pour en tirer pleinement parti. Review Source BK Beatriz K. Digital Innovation Manager Information Technology and Services Used the software for: 2+ years ### "Best sales management tool" November 30, 2024 5.0 I've been using thia tool for over 15 years and I think is the best tool for sales management. Pros Very user friendly. Easy to integrate with social media and other marketing tools. Good reporting and analitics. Cons My first experience with Sales Force was when I worked for international call center companies and it was an insdispensable tool. Now that I work at a small business I realize most features do not apply to out business and the cost is too high for what we can really take advantage of. Review Source JS Joseph S. VP of Global Sales Financial Services Used the software for: 2+ years ### "Take your sales processes to the nect level" September 20, 2024 5.0 I love using Salesforce Sales cloud for all my sales peocesses and also for my team of sales executives to keep track and help them achieve thier sales goals. Pros The ability to manage my sales pipline ane my prospect pipeline to keep track of all my client book of business and all the information about my book of business which is worth 5.9 million dollars of business Cons I really dont see what I like least about Salesforce Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Very user friendly and more features so we can do more with one CRM Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.