# Page 12 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 12 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 276-300 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MY Mahmut Y. executive Food & Beverages Used the software for: 1-2 years ### "Harddisk for business" October 7, 2024 4.0 A crm company that is widely used and started to be used by corporate circles. It is visually beautiful. Apps can be purchased from the app market, it integrates with every system. It is therefore easy to use for field teams. Pros If you have switched after using a very cumbersome crm program, you will understand better how easy it is to use a crm service. Its understandable interface and reporting section are its most successful points. Cons It is an expensive product and difficult for everyone to use. Switched from [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/) due to ease of use due to increased volume Review Source BK Beatriz K. Digital Innovation Manager Information Technology and Services Used the software for: 2+ years ### "Best sales management tool" November 30, 2024 5.0 I've been using thia tool for over 15 years and I think is the best tool for sales management. Pros Very user friendly. Easy to integrate with social media and other marketing tools. Good reporting and analitics. Cons My first experience with Sales Force was when I worked for international call center companies and it was an insdispensable tool. Now that I work at a small business I realize most features do not apply to out business and the cost is too high for what we can really take advantage of. Review Source AB Austen B. Account Executive Management Consulting Used the software for: 1-2 years ### "Great sales tool" March 1, 2025 5.0 Overall good, wish the phone dialer was better Pros Very customizable & great for sales management Cons The salesforce dialer was subpar compared to other phone dialers. Review Source MHE Michael Herbert E. Furniture Salesperson Retail Used the software for: Less than 6 months ### "track yours leads " February 4, 2025 4.0 Salesforce Sales Cloud has been a wonderful tool for managing sales and follow-ups for customer relationships. It has actually simplified the processes of tracking leads and closing the sales for my team Pros The reporting and analytics features are very thorough—they give us the big picture of how we are performing. Further, you get extreme flexibility for customization, which makes it sufficient for customized approaches to meet envisaged business specifics Cons It can feel a bit overwhelming getting started with Salesforce because there is a lot to learn. Having a fully working system takes some amount of time and money to set up for everyone Review Source KR Kanishk R. Senior Manager Information Technology and Services Used the software for: 2+ years ### "Industry wide used product." August 23, 2024 4.0 Overall great product since the market has great expertise in using and deploying sales force products. Pros Industry wides used CRM product. Easy to integrate with existing Platforms. Cons Not as intuitive as new Sales CRM platforms. Customization required to make it user friendly. Review Source SB Steven B. Marketing Director Media Production Used the software for: Less than 6 months ### "Great product to actively grow sales" April 25, 2025 4.0 Very much like working with this product to monitor corporate subscription sales activities, finding new business and managing it effectively Pros Love the fact I can access anywhere, any time on desktop or mobile. Great way to monitor status of my team's accounts and know the current picture Cons Not a cheap product, does take some level of set up to make it useful and there are some features that feel a little to complicated to use unless you have a salesforce specialist Review Source AH Andrea H. Customer Care Specialist Printing Used the software for: 1-2 years ### "Set it and Forget it" November 25, 2024 5.0 Very easy to use though there are some areas for improvement. It does the work of maintaining contact with customers for us. Pros Easy to use and does the work of customer retention for us. Automated emails have generated lots of new invoices. Cons The 2FA is a little much for this project in my opinion. Review Source RS Rameshwari S. Admin Consumer Services Used the software for: 6-12 months ### "Amazing Salesforce " September 29, 2024 5.0 I was super easy , super convient as well. Pros Salesforce is being used by me for years now and the most amazing thing about it is it's so easy to use and very very helpful for corporate people just can't live without Salesforce now for making my leads . Cons Mostly there is nothing I like least about Salesforce cloud honestly Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) It's convenient and also very easy any intern can also learn it Review Source KM Kenny M. Creative IT Non-Profit Organization Management Used the software for: 2+ years ### "Great for an enterprise CRM" November 13, 2024 4.0 Great features and flexibility, can be overwhelming Pros Salesforce has many great features needed in an enterprise CRM Cons There can be some scope shock with the software if you're a small to medium business Review Source MG Mateusz G. account manager Human Resources Used the software for: 2+ years ### "Decent system to use for recruitment" October 7, 2024 4.0 I was positively surprised when I started using the system on how easy it was to use and to move from an old software we were using Pros Very user friendly, system was quick and intuitive, very easy to teach new employees Cons Slow at times when too much data was being loaded at once Switched from [Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/) leadership decision to make the switch Review Source FLJ Francis Lloyd J. Sales Representative Telecommunications Used the software for: 1-2 years ### "Nice and cozy" December 3, 2024 5.0 Nice and cozy type of website. A user friendly website. Pros The website is so nice and friendly. A cozy one. Cons The features of the website. More color to put on the website Review Source JS Jason S. Senior Recruitment Consultant Staffing and Recruiting Used the software for: 2+ years ### "Customized Salesforce review " December 2, 2024 5.0 Using a customized version to handle the needs of my company, it's easy to see and always has new updates making daily use easier and easier Pros How smoothly the application works, I use it daily to handle all information within the business Cons From a user point, there is nothing to dislike it does everything you need for daily use Review Source Damian C. Account Executive Information Technology and Services Used the software for: 2+ years ### "Best CRM for forecasting and reporting" September 27, 2024 5.0 Pros I have been using Salesforce in every sales position I've had. I can't imagine another way to manage the sales pipeline and track interactions. Cons It can become clunky with the wrong set ups. Review Source VR Verified Reviewer Educate Education Management Used the software for: 1-2 years ### "Salesforce Sales cloud " October 9, 2024 5.0 It’s been a ride of wonderful experiences because you get to play simulations in order to learn how to use it before launching it in your company Pros Salesforce really gives an insight on how to manage customers. In my opinion, it’s the number 1 CRM tool for companies especially if they’re large. It makes it easy to keep track of everything within the company from scheduling, advertising, sending of emails and a lot more. It’s a wonderful tool to organizations Cons Sales force has come a long way by always updating it's interface and making it easy for people to use so I do not dislike anything about it Review Source TD Tyree D. Infrastructure Engineer Information Technology and Services Used the software for: 1-2 years ### "My thoughts on Salesforce" December 8, 2024 5.0 I've used this software for a few years for work and have no real complaints about it, I think SalesForce just does its job really well. I would recommend this software. Pros Its a convenient way to handle lead and client data. Cons It comes with a cost, but this is expected. Review Source KP Khevana P. CRM Lead Professional Training & Coaching Used the software for: 2+ years ### "Great CRM tool" September 26, 2024 5.0 We adopted the Sales cloud few years ago and it changed the way we work and manage our CRM. It helped us have all the visibilities which we never had before plus reporting made it easy to make informed business decisions. It made lives easier for each team and the ability to customize this platrom is really great which makes it easy to adopt and make it as we change the requirements. Pros Customisation, 360-degree view of the customer, automation, ease of data view, and reporting Cons Nothing specific that we don't like about it Review Source SB Sunil B. Ageing Connect Partner Non-Profit Organization Management Used the software for: 1-2 years ### "Salesforce delivers an all-in-one CRM software claim!" November 22, 2024 4.0 So far, it has been good. The user interface is good, however can be complex to navigate at times without proper training. Pros All-in-one CRM software that is customizable to a business's needs. Cons Despite being an all-in-one software, this may not be financially viable for smaller businesses due to costs. Review Source VR Verified Reviewer Client Care Support Worker Non-Profit Organization Management Used the software for: 2+ years ### "Straightforward CRM" January 31, 2025 4.0 Pros Once set up, it's easy to use. Inputting clients and cases info is quite user friendly. Cons Often need an expert or lots of training to help customize your personal needs for data collection. Finding/creating reports can be challenging. Review Source SM Sade M. Donations Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Great CRM for Collaboration " October 7, 2024 5.0 Overall great experience. Our organization was able to enter all of our donor data and collaborate to make sure the information was up to date and clean. Pros Salesforce is fantastic as a database for customer information and tracking cases and correspondence. I also love that it is so customizable. Cons There is a bit of a learning curve when it comes to making Salesforce suit your organizational needs. Review Source JH Jessica H. Tech Hospital & Health Care Used the software for: 2+ years ### "It’s cool as it can be" April 19, 2025 1.0 Good, I sign in every month to keep access for it. Don’t really utilize it much. Pros Everything is great about salesforce. It comes in handy everyday Cons The fact that I don’t use it often at work. They just be having us sign in every month to keep access but that’s it Review Source Katja F. Employer Relations Manager Higher Education Used the software for: 2+ years ### "Good product, needs compatibility work" December 17, 2024 4.0 Salesforce has been a great tool for my work but it could use some improvements when it comes to talking with other software. Pros It's an easy way to keep track of all constituents. Cons The inability to link it with another key software I use. Review Source SJ Sebastian J. Sr. QA Automation Engineer Information Technology and Services Used the software for: 2+ years ### "A great experience using Salesforce to manage contracts and claims" November 2, 2024 5.0 A great experience using Salesforce to manage contracts and claims Pros It provides a lot of opportunities for several business types, I liked the most its object ^ workflow management Cons Sometimes it gets slow to provide results for filtered queries Review Source PC Peggy C. Ofc Mgr Construction Used the software for: 1-2 years ### "Salesforce a great answer, if you can afford it" October 31, 2024 4.0 Going on the cloud made sense for us, especially when the salesmen are always on the road and working from hotel rooms. Pros There are many was to search the data and different filters to use simultaneously. Cons While it is all inclusive and you can use it on the go, the price is very expensive and may not work for a smaller business. Review Source AS Art S. Inventory Tech Automotive Used the software for: 2+ years ### "Enhanced customer experience" November 4, 2024 5.0 It was very useful in maintaining the catalog of parts and process for enhancing our customer experience. Pros The ease of use and its ability to interact with other systems. Plus I it able to maintain a large collection of data. Cons The complexity of the system can be overwhelming. It can take some time to understand the system. Review Source CR Christiane R. Customer Experience Specialist III Retail Used the software for: 1-2 years ### "Salesforce, the Game Changer" September 25, 2024 4.0 I used Salesforce daily for the last two years and it was a game changer for tracking and documentation for Signet Jewelers. We have much clearer picture of the guest interaction as well as tracking escalations, services and purchase history. Pros I like that Salesforce is user friendly. I was able add information and modify entries rapidly. It was a very reliable source that my company used for guest contact information as well as for logging calls or sending emails. Cons We frequently had difficulty syncing repair information so we often had to rely on other systems for repair status. And upon occasion, the sound quality for calls was an issue. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.