# Page 13 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 13 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 301-325 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ES Elena S. Marketing Manager Biotechnology Used the software for: 6-12 months ### "Would recommend for medium to big enterprises" February 7, 2025 5.0 I like it, very practical for sales and complete. Pros It is very practical for medium to big enterprises. Cons At the beginning is not very organic to use, but for us we were offered accompanied and given a tutorial on how to use it. Review Source SC Seb C. QPE Hospitality Used the software for: 2+ years ### "Easy to use but old look" December 21, 2024 3.0 Very basic but wouldn’t use it if it wasn’t for my actual job Pros It’s very Easy to use, no need to learn IT as it’s quite basic Cons The look is quite old, you can’t really make it unique as you cannot create all the blocks you wish Review Source VR Verified Reviewer Senior software developer Information Technology and Services Used the software for: 6-12 months ### "SalesForce: One-Stop Shop for Many Features " December 3, 2024 5.0 My overall experience with SalesForce is very good. It is a ideal for business for a robust, Scalable CRM that offers a lot of features. Pros 1-Cloud based Platform. 2-Scalability. 3- A marketplace with thousands of apps to extend functionality. 4- User-Friendly Interface Cons Salesforce can be expensive for some users. Review Source VR Verified Reviewer Communications Intern Entertainment Used the software for: 1-2 years ### " Easy to Use and Efficient " August 23, 2024 5.0 I think Salesforce is wonderful for building out templates for routine use. I use it almost daily to get our quick communications and have never had issues or pushback with sending like other software. Pros As someone who self-taught themselves how to use the software for mass email marketing, Salesforce is super beginner friendly. Cons The process for updating distribution lists is quite tedious and can easily be messed up and need to be reevaluated. Review Source NP Narender P. Customer Support Executive Financial Services Used the software for: 2+ years ### "Experience" November 21, 2024 5.0 A salesforce platforms have many facilities to boost any business, CRM easy interface Pros I like feeds ticket closure reports and easy-to-use Cons To arrange a callback. leave comments on feeds Review Source JR Joe R. Sales Development Representative Marketing and Advertising Used the software for: 2+ years ### "Salesforce from a sales perspective " November 22, 2024 4.0 It was a fantastic tool to ensure my clients best results. Pros As sales agent I found it very easy to manage my pipeline and my clients. Cons The call-back / calendar feature could be improved with more space. Review Source LR Leslie R. Vendor Sourcing Compliance Manager Staffing and Recruiting Used the software for: 2+ years ### "Salesforce Review" November 10, 2024 5.0 I prefer Salesforce for my CRM. It is easy to navigate and has a polished look. Pros Salesforce is user friendly and very 'common sense' Cons Sometimes sending emails from it. Attachment / formatting glitches, few but it happens Review Source TH Tessa H. Owner Retail Used the software for: 2+ years ### "Smooth Sales" November 16, 2024 5.0 Overall experience using salesforce sales cloud was great! Pros Sales force was extremely easy to navigate as a user. It made finding the correct products easy and checking customers out a breeze. Cons Sometimes experienced delays when volume was high. Review Source KGR Katherine Grace R. team manager Consumer Services Used the software for: 2+ years ### "SALES FORCES" September 18, 2024 5.0 great and much easy to use with the previous system that ive used Pros it shows on it the agents status and it is easy to use Cons if we can improve it much love to see what is the exact things that the agents doing. Review Source MHA Mazher Hussain A. Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### " Highly customizable to meet specific business needs." August 4, 2024 5.0 Salesforce Sales Cloud is a powerful and versatile CRM solution that excels in managing and optimizing the sales process. Its comprehensive feature set, scalability, and customization options make it an excellent choice for businesses looking to enhance their sales operations. However, the cost and complexity of the platform should be carefully considered, especially for smaller organizations with limited resources. Overall, Salesforce Sales Cloud remains a leading choice for businesses seeking a robust and flexible CRM solution. Pros Salesforce Sales Cloud is a comprehensive customer relationship management (CRM) platform designed to support the sales process from lead generation to closing deals. It is widely adopted across various industries due to its robust features, scalability, and the ability to customize to meet specific business needs. Cons The platform's extensive features can be overwhelming and require significant time and resources to implement and manage effectively. Switched from [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Limited advanced features in free tier and can be complicated. Review Source AIZ Agha Imran Z. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Pioneers and Leaders" September 28, 2024 4.0 They've thought about most functionalities sales teams need. However, too many options to customize can clutter vital functionality Pros Leader in the Saas model. Most enterprise level team use salesforce to manage their sales teams. Cons Too many customization options that take forever to complete Review Source PCG Paulo Cesar G. Sr. QA Automation Engineer Insurance Used the software for: 2+ years ### "A great experience and choice for our company" November 20, 2024 5.0 A great experience for our company to build our main page for customer and sales services Pros its great versatility to build pages and manage objects Cons sometimes it is tricky to handle objects relationship Review Source VR Verified Reviewer Sr Sales Development Computer Software Used the software for: 6-12 months ### "No Complaints" November 14, 2024 5.0 Great, productivity and effieciency were great while using Pros Super easy to use and extremely helpful for my workflow Cons To be honest, I cant pick out anything that I dont like Review Source BM Brandon M. Account Executive Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Sales engagement goes through the roof" November 13, 2024 5.0 The software is great for streamlining your sales engagement. You will keep track of everything and all things related to performance and outcomes. Pros Allows you to track all engagements whether financial or contacts. Cons Has a lot going on with the software so there is a huge learning curve. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Pipedrive was disorganized and did not offer details on accounts outside of typed in notes Review Source AL Alex L. General Manager Marketing and Advertising Used the software for: 6-12 months ### "Powerful CRM " March 24, 2025 4.0 Great for those who need to manage a large number of contacts Pros Salesforce Sales Cloud is a widely regarded CRM for customer relationship management and tracking interactions well Cons Pricing is high, which might be a consideration for some businesses Review Source XL Xiang L. Director Information Services Used the software for: 2+ years ### "A completed all-in-one sales platform" August 19, 2024 4.0 We use this all-in-one sales platform to control over our sales and operations. Pros Its extensive CRM functionality and high productivity allow us to centralize clients' information integrated with other tools to get a completed analytics and real-time view. Cons Some user interfaces of the application are not flexible as in the other CRM systems. Review Source AK Ashkan K. Wns global services Accounting Used the software for: 2+ years ### "Salesforce review" October 19, 2024 5.0 Pros The seamless integration with other Salesforce products and detailed reporting capabilities help businesses make data-driven decisions and improve sales performance. Cons Salesforce Sales Cloud can be expensive, especially for smaller businesses. Review Source YE Yajaira E. Growth Specialist Real Estate Used the software for: 6-12 months ### "Great tool for any industy" September 28, 2024 5.0 loved it altogether. once you have your profile how you want it to look it flows so well and again being able to have multiple users and not overlapping is amazing Pros User Friendly and multi industry use I absolutely enjoy Cons building out your cloud how your company needs Review Source SV Shriniketh V. Senior Customer Success Manager Information Technology and Services Used the software for: 2+ years ### "One-stop shop for all sales activities" November 11, 2024 4.0 Pros Reporting functionality across accounts, contacts, and leads. Clearly delineated history: opportunity stages and owners. Case management. Cons Search functionality could be more intuitive. At times, the software looks pretty clunky and dense. Overwhelming. Review Source ICD Ian Christian D. Associate Manager Consumer Services Used the software for: 1-2 years ### "Salesforce power!" October 18, 2024 5.0 It is not just a tool, it is a system that you can rely on. It is very effective especially for business. Pros Navigating the tool is very easy. As a supervisor I can easily manage my team by looking at the omni supervisor and you can see everything Cons For my own preference, the color, we can make it more lively or have a dark mode for others who prefer but other than that I would say it is perfect. Review Source NB Nabil B. Director Marketing and Advertising Used the software for: 2+ years ### "Great enterprise product but takes time and money to get setup" October 23, 2024 5.0 Customizable product that can be adapted to fit every business' requirements, though it does take some time to get setup and running! Pros Works considerably well for enterprise companies with custom deal-flow and lead requirements. Cons Due to the customisable nature of the product, it takes quite some time to get things setup. The UI is also quite outdated and not that user friendly. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) More familiar for our sales team and had more customizable settings to fit our business! Review Source Christine M. Researcher Computer Software Used the software for: 2+ years ### "Great CRM in Salesforce Sales Cloud" October 19, 2024 5.0 Overall, Salesforce Sales Cloud gives the tools necessary for robust workflow automation. Pros The best-in-class CRM. Most robust functionality, and all of your IT experts will know it well. Cons The interface is outdated, even the newer Lightning interface. Review Source SJ Subash J. Data scientist Hospital & Health Care Used the software for: 1-2 years ### "Personal review " January 8, 2025 4.0 Pros It is so user-friendly that we can customise our needs from generating report to maintaining a database. Cons The UI could have been more futuristic, I could see some old templates. Review Source mM muhammad M. Sales Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "Powerful but Complex: A Deep Dive into Salesforce Sales Cloud" October 2, 2024 5.0 My overall experience with Salesforce Sales Cloud has been largely positive, though it comes with a mix of strengths and challenges. Pros Customizability and Scalability: Comprehensive Sales Tools Automation Analytics and Reporting Cons Steep Learning Curve Complex Customization User Interface Performance Issues Alternatives considered [HubSpot CRM Integration for Jira](https://www.capterra.com/p/238778/HubSpot-CRM-Integration-for-Jira/) Reason for choosing Salesforce Sales Cloud Customization & Scalability Comprehensive Feature Set Integration Capabilities Review Source GS Girish S. Research and Development Engineer Telecommunications Used the software for: 1-2 years ### "Salesforce Sales Cloud: A Powerful CRM with a Price Tag" August 20, 2024 5.0 While the platform offers extensive customization options and seamless integration with other tools, I did find the learning curve to be quite steep, especially as a newcomer to CRM systems. Additionally, the pricing can be on the higher side, which might be a concern for smaller businesses or those with limited budgets. Pros Exceptional customization capabilities, Seamless integration and Automation are the Pros. Cons Steep Learning Curve, Limited Customization for Advanced Users and Cost. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.