# Page 14 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 14 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 326-350 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Javier M. PROJECT MANAGER Marketing and Advertising Used the software for: 6-12 months ### "A complete but challenging CRM" November 8, 2024 4.0 Pros I think the customization of the platform is its strongest point, a large number of plugins and other software can be integrated to achieve almost any task. Dashboards and reporting tools provide all your valuable information in one place. Cons The part we have had the most problems with are the filters, they are somewhat difficult to create. The graphical interface does not seem to us to have the best design and in parts it is not intuitive. The implementation has a learning curve, an important point for those who value implementing it, it is complex because it can be highly customized. You must have someone expert on the team Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Salesforce Sales Cloud We thought it could be a best match for this project Review Source JH J.J. H. Revenue Enablement Manager Information Technology and Services Used the software for: 2+ years ### "Powerful customization and automation tool" September 23, 2024 5.0 My overall experience with Salesforce Sales Cloud has been positive. It’s a robust platform that boosts efficiency and sales tracking, though it requires some initial investment in learning and customization to unlock its full potential. Pros It provides powerful customization and automation features that streamline sales processes and improve team efficiency. Its analytics and integration capabilities allow for better decision-making, and the mobile app makes it easy to manage tasks on the go. Cons It can feel overwhelming due to its complexity, requiring a steep learning curve. Customization options, while powerful, can also be time-consuming and may require dedicated technical support to fully optimize. Review Source RD Rahul D. CRM manager Hospital & Health Care Used the software for: 6-12 months ### "Review for Salesforce Sales cloud" November 1, 2024 5.0 Pros Highly Customizable features & easy accessible view Cons Lack of developer can drive you crazy, as many external development required IT Support. Alternatives considered [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Salesforce Sales Cloud Best thing about Salesforce is that you have no limitation in customization or development, Even you need developer but still can make it bit user friendly tool. Review Source David B. National Sales Manager Computer Software Used the software for: 1-2 years ### "Extremely complicated CRM, but very capable as well." August 5, 2024 4.0 Are use salesforce for many years. It was our CRM and I was an administrator and user for it. Pros Salesforce has all of the features you could ever possibly want for the most part. It is an extremely in-depth product. Cons Salesforce is extremely complicated. If you have to get help and end up in trailblazer, good luck to you. You will spend hours reading white pages just to realize that you are in the one for classic instead of the new salesforce. Review Source Adeela A. Back Office Support Chemicals Used the software for: 6-12 months ### "Well structured software" September 29, 2024 4.0 I have used Salesfoce Sales Cloud in relation to my job. It has been a good experience so far. Pros The design and the ease of use. There is a lot of changes that can be made according to each and every organization. Cons At times there's too much going on. I would like to have more vibrant colours. Review Source WS Wai S. Realtor Real Estate Used the software for: 1-2 years ### "The best CRM system!!" November 8, 2024 5.0 Very easy to use and functions are also considered comprehensive. The system is being upgraded continuously and lore functions are added periodically. Pros Sales force is a great CRM system that helps medium to large corporation to easily manage their customer relationship. Cons Very expensive to deploy and is not recommended for small enterprise. Review Source Himaanshu L. Team Leader Information Technology and Services Used the software for: Less than 6 months ### "Complex, Integrated tool" August 3, 2024 5.0 Overall, it is a great customer relationship management (CRM) platform that helps businesses manage their sales process, customer data, and interactions. Pros It significantly enhances sales pipeline by optimizing lead management and conversion rates. Convert more prospects into customers by effectively nurturing leads, streamlining sales processes, and gaining valuable insights into customer behavior. Cons Implementation is quite complex and resource-intensive, often presenting challenges for smaller businesses or those lacking dedicated IT support. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) The company switched to Salesforce because it provided the complete solution. Review Source MSS Mohd Sadik S. Senior Executive Business Supplies and Equipment Used the software for: 1-2 years ### "Best Sales Tracking CRM" November 1, 2024 5.0 Vendor sales management, sales tracking and CRM Pros Great cloud sales platform for sales tracking and management. Cons No issues I have faced until now. Great product Review Source LW Lars W. Sales and Strategic Partnership VP Transportation/Trucking/Railroad Used the software for: 2+ years ### "Salesforce Sales Cloud has all fundamentals for streamlining sales." August 1, 2024 5.0 We are using Salesforce Sales Cloud to optimize our sales operations and has really helped us to facilitate more successful sales than before. Salesforce Sales Cloud allows us to engage easily with our clients and customers which help create great working relationships with them. Pros Salesforce Sales Cloud has solid AI automations which help us to get the repetitive tasks completed quickly and with zero human errors. It has a very flexible architecture which made it possible for us to customize it to fit to our unique sales needs. Salesforce Sales Cloud analytical features keep us on the lookout for our sales performances by giving us very detailed metrics reports. Cons Salesforce Sales Cloud has consistently delivered very fulfilling services to us. There are no cons towards it. Review Source NS Naveen S. Channel Management Officer Logistics and Supply Chain Used the software for: 1-2 years ### "Salesforce Sales Cloud Review " November 6, 2024 4.0 Best experience as it is very handy and easy. Pros Easy access of all my sales leads and visits. Cons Mobile Usability should definitely be improved. Review Source RR Russ R. Global Account Director Computer Games Used the software for: 2+ years ### "Quick Appreciation of Salesforce" November 8, 2024 4.0 For being a requisite software tool for sales, it's relatively harmless (compared maybe to SAP/by design) as it is fast and quick to navigate. Pros Versatility and ability to integrate with other tools, such as a sales methodology. Cons Outlook email integration can be clunky at first. Review Source ZB Zakaria B. sales representative Information Technology and Services Used the software for: Less than 6 months ### "Salesforce experience" December 4, 2024 5.0 My experience with Salesforce Sales Cloud has been positive overall. It’s a robust tool for managing sales pipelines, tracking customer interactions, and generating insightful analytics. However, the complexity of the platform requires dedicated time for proper training and implementation. Pros I really appreciated the customization capabilities and the detailed reporting features of Salesforce Sales Cloud. It allowed us to tailor the platform to our specific business needs. Cons The interface can feel overwhelming at times, especially for new users. The steep learning curve and occasional lag in performance were also challenging. Review Source GD Gino D. Sales Coordinator Packaging and Containers Used the software for: I used a free trial ### "RECOMMENDED CRM PROGRAM" February 4, 2025 5.0 Salesforce Sales Cloud is a powerful and highly customizable CRM, but it comes with a learning curve and a price tag to match. My overall experience has been a mix of impressive capabilities and occasional frustrations. Pros Salesforce Sales Cloud stands out some things that make it great, gives a clear view of sales stages, deals, and revenue forecasts and it automates repetitive tasks, provides predictive insights, and helps with lead scoring. Cons New users often struggle with the sheer number of features, menus, and customization options Review Source ME Mateo E. customer care Marketing and Advertising Used the software for: 1-2 years ### "A functioning Sales force " October 1, 2024 4.0 its a great system and from others i have used i will want to continue to use this system Pros I like how when if a customer calls the account gets pulled up right away as well as it keeps things very consistent. Cons when removing emails or phone numbers the system has you do it a VERY Specific way that it sometimes doesn't understand it and gives you 1200 error messages Review Source EE Elizabeth E. Vp Chief Publishing Officer Media Production Used the software for: 6-12 months ### "Salesforce Sales Cloud: A good CRM for sales teams" December 4, 2024 5.0 Salesforce Sales Cloud has been very amazing to use. It is a CRM with so much details that helps any sales team to manage clients and even track leads. I also love that I can integrate my google workspace. Pros I like the way the dashboards are very simple to understand. I also like the feature that allows you get access to reports. Cons I do not have anything that I like the least about the app at the moment. Review Source NB Nathan B. Systems Administrator Non-Profit Organization Management Used the software for: I used a free trial ### "good not great" April 10, 2025 3.0 Pros Tried it briefly and felt like it was useful Cons It was not as intuitive as I would have liked Review Source DC David C. Customer success manager Media Production Used the software for: 2+ years ### "2 year user" November 10, 2024 4.0 Good but can be slow sometime to load into sap Pros Fast and effective quick to do customs filter on year ends Cons Can’t seems to send custom filters to friends Review Source jC jamal C. account rep Information Technology and Services Used the software for: 1-2 years ### "great experience " November 26, 2024 5.0 its nice just need to integrate with our SPS Pros We use it everyday at CDW, i like eas of use Cons sometimes it laggs and i hate when it doesnt allow certain functinos Review Source DG Dina G. Digital Marketing Manager Publishing Used the software for: 2+ years ### "Good platform!" May 5, 2025 4.0 Pros It's a good platform once you can figure out how to use it. It does a lot and integrates with many products offering a wealth of opportunities Cons The biggest gripe is that it's difficult to train employees on it and so they don't want to use it or use it correctly Review Source JW Jacob W. Sales Representative Packaging and Containers Used the software for: 1-2 years ### "Great Software for Customer Management" October 14, 2024 5.0 Pros It made keeping track of customers and their needs incredibly easy. Cons An update took away the option to add notes quickly to their account so you could only attach a word document. Review Source EG Eric G. Sales Building Materials Used the software for: Less than 6 months ### "Salescloud review" June 24, 2025 5.0 Powerful, real-time reporting and dashboard tools allow for actionable sales insights and performance monitoring. Pros Integrates easily with marketing platforms, ERP systems, customer service tools, and thousands of third-party apps via AppExchange. Cons The learning curve is steep. New users or smaller teams can find it overwhelming without proper training or admin support. Review Source AR Achal R. Account Representative Information Technology and Services Used the software for: 6-12 months ### "Salesforce" December 24, 2024 5.0 Overall experience is very good. Highly recommend. Pros The features of notes and tasks are good. Helps to keep organized. Cons Auto correct suggestions in the tasks section Review Source EL Elizabeth L. Owner Retail Used the software for: I used a free trial ### "Power packed" December 14, 2024 5.0 Easy to use from computer or phone app. I never thought the app would have so many apps inside of it that you can add Pros Has everything to improve sales. It even has an app to do it on the run. Contacts, prospects, vendors can be added. Reminders of tasks can be scheduled. It is everything you need to make sales. Cons Have not figured out if you can import contacts to make it easier to add in bulk. Review Source JR Jack R. Mid Market Sales Manager Machinery Used the software for: 2+ years ### "Straightforward and Easy to Use" October 30, 2024 4.0 Pros Reporting ease. I can create just about any type of report for my team Id like Cons UI is a little clunky. The mobile app UI isnt always functional for viewing reports. Review Source KkV Kelvin kyle V. Customer support Outsourcing/Offshoring Used the software for: 6-12 months ### "Saleforce review" November 22, 2024 5.0 Its a overall 10 for me at its easy to use and user friendly Pros It caters all customer support needs at it features pre made templates you can use to easily reply to customer concerns Cons You may experience latency but its only minimal and should not hinder you from replying to customers concern Review Source Talk to a Capterra advisor for free and get results within 15 minutes.