# Page 14 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18783 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18783) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 14 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 326-350 of 18783 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TP Tanya P. Account Executive Law Enforcement Used the software for: 6-12 months ### "New User of SalesForce Review" October 5, 2024 3.0 I was a new user and I caught on very quickly. It is not hard to navigate the database. However, when you left out of Salesforce the list would put you back to the beginning which was not great at all. Pros I can store information shared by clients, making it easier to maintain context across conversations, such as ongoing projects, or details for future reference. Also, it made it easy to share content with colleagues. Cons I did not like that I could not change the pertinent information myself, the administrator of the team could only do that, and it sometime delayed my work process. Review Source JM Javier M. PROJECT MANAGER Marketing and Advertising Used the software for: 6-12 months ### "A complete but challenging CRM" November 8, 2024 4.0 Pros I think the customization of the platform is its strongest point, a large number of plugins and other software can be integrated to achieve almost any task. Dashboards and reporting tools provide all your valuable information in one place. Cons The part we have had the most problems with are the filters, they are somewhat difficult to create. The graphical interface does not seem to us to have the best design and in parts it is not intuitive. The implementation has a learning curve, an important point for those who value implementing it, it is complex because it can be highly customized. You must have someone expert on the team Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Salesforce Sales Cloud We thought it could be a best match for this project Review Source JS Jon S. Sales Manager Telecommunications Used the software for: I used a free trial ### "Useful, but takes patience" May 22, 2025 5.0 Pros Salesforce has a lot, it helps to follow up, keep track, move things. But too many tabs open and too many steps for simple stuff. Cons Also, updates are slow. If I move a deal, I don’t see it reflect fast. And it could use more shortcuts. Review Source DB Donna B. ACCOUNT ADMINISTRATOR LEAD Consumer Services Used the software for: 6-12 months ### "customer account administrator lead" December 31, 2024 5.0 it has stream lined all of our invoicing and inventory Pros how user friendly it is and customize able Cons it takes a few clicks to print a paper copy of an invoice Review Source NS Naveen S. Channel Management Officer Logistics and Supply Chain Used the software for: 1-2 years ### "Salesforce Sales Cloud Review " November 6, 2024 4.0 Best experience as it is very handy and easy. Pros Easy access of all my sales leads and visits. Cons Mobile Usability should definitely be improved. Review Source WS Wai S. Realtor Real Estate Used the software for: 1-2 years ### "The best CRM system!!" November 8, 2024 5.0 Very easy to use and functions are also considered comprehensive. The system is being upgraded continuously and lore functions are added periodically. Pros Sales force is a great CRM system that helps medium to large corporation to easily manage their customer relationship. Cons Very expensive to deploy and is not recommended for small enterprise. Review Source jC jamal C. account rep Information Technology and Services Used the software for: 1-2 years ### "great experience " November 26, 2024 5.0 its nice just need to integrate with our SPS Pros We use it everyday at CDW, i like eas of use Cons sometimes it laggs and i hate when it doesnt allow certain functinos Review Source KR Keven R. Inside Sales Entertainment Used the software for: 1-2 years ### "Sales Force Experience " November 18, 2024 4.0 Great, Just wish there was more how to guides Pros The progress bar is also very nice with determine where an account is at. Cons Sometimes creating fields are not very easy Review Source MG Mateusz G. account manager Human Resources Used the software for: 2+ years ### "Decent system to use for recruitment" October 7, 2024 4.0 I was positively surprised when I started using the system on how easy it was to use and to move from an old software we were using Pros Very user friendly, system was quick and intuitive, very easy to teach new employees Cons Slow at times when too much data was being loaded at once Switched from [Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/) leadership decision to make the switch Review Source RN Raudi N. CEO Accounting Used the software for: 1-2 years ### "Salesforce 101" November 19, 2024 4.0 it is a very user friendly to use software Pros That you can intergrade any other software to it Cons actually, there is nothing that I did not like about it. Review Source EL Elizabeth L. Owner Retail Used the software for: I used a free trial ### "Power packed" December 14, 2024 5.0 Easy to use from computer or phone app. I never thought the app would have so many apps inside of it that you can add Pros Has everything to improve sales. It even has an app to do it on the run. Contacts, prospects, vendors can be added. Reminders of tasks can be scheduled. It is everything you need to make sales. Cons Have not figured out if you can import contacts to make it easier to add in bulk. Review Source VR Verified Reviewer Educate Education Management Used the software for: 1-2 years ### "Salesforce Sales cloud " October 9, 2024 5.0 It’s been a ride of wonderful experiences because you get to play simulations in order to learn how to use it before launching it in your company Pros Salesforce really gives an insight on how to manage customers. In my opinion, it’s the number 1 CRM tool for companies especially if they’re large. It makes it easy to keep track of everything within the company from scheduling, advertising, sending of emails and a lot more. It’s a wonderful tool to organizations Cons Sales force has come a long way by always updating it's interface and making it easy for people to use so I do not dislike anything about it Review Source EL Eunho L. sales Logistics and Supply Chain Used the software for: 2+ years ### "Essential software for the sales team" August 26, 2024 5.0 Overall, I think it’s a very satisfactory program. The difference between using and not using Salesforce in the sales team is very significant. It helps in organizing processes and results clearly and assists in working systematically. Pros Above all, the biggest advantage is the ability to customize fields according to the needs of the sales organization. As the sales processes changed and the organization expanded, there were many additional processes to incorporate. Despite this, there are many features that can fully cover these needs, which has been very helpful for our work. Additionally, the ability to create a wide variety of reports is another advantage. This has been extremely useful in identifying the causes of poor sales and finding ways to improve sales performance. Cons The complexity is very high, so it is quite challenging to set up new processes. We often seek help through Trailblazer and refer to what others have created, but it is still very difficult to configure without specialized knowledge. Review Source ICD Ian Christian D. Associate Manager Consumer Services Used the software for: 1-2 years ### "Salesforce power!" October 18, 2024 5.0 It is not just a tool, it is a system that you can rely on. It is very effective especially for business. Pros Navigating the tool is very easy. As a supervisor I can easily manage my team by looking at the omni supervisor and you can see everything Cons For my own preference, the color, we can make it more lively or have a dark mode for others who prefer but other than that I would say it is perfect. Review Source NB Nabil B. Director Marketing and Advertising Used the software for: 2+ years ### "Great enterprise product but takes time and money to get setup" October 23, 2024 5.0 Customizable product that can be adapted to fit every business' requirements, though it does take some time to get setup and running! Pros Works considerably well for enterprise companies with custom deal-flow and lead requirements. Cons Due to the customisable nature of the product, it takes quite some time to get things setup. The UI is also quite outdated and not that user friendly. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) More familiar for our sales team and had more customizable settings to fit our business! Review Source DC David C. Customer success manager Media Production Used the software for: 2+ years ### "2 year user" November 10, 2024 4.0 Good but can be slow sometime to load into sap Pros Fast and effective quick to do customs filter on year ends Cons Can’t seems to send custom filters to friends Review Source AG Ashley G. Digital Health Market Manager Information Technology and Services Used the software for: 6-12 months ### "Great software to track sales and payments" November 22, 2024 5.0 It makes handling customer accounts and sales outreach easy. The customizability makes it smooth. Pros You can track contacts and emails sent as well as where the company is in closing an account. Cons I can't think of any negatives that impact me personally. It's very customizable. Review Source VJ Vijay J. Admin Apparel & Fashion Used the software for: 1-2 years ### "one of the leading CRM" December 9, 2024 4.0 one of the leading Customer Relationship Management (CRM) platforms, designed to help sales teams manage leads, opportunities, accounts, and contacts. Pros Many products, especially software solutions, offer configuration options that allow you to adjust settings, features, and workflows to match your business processes Cons The pricing model, which is typically based on a per-user Review Source RD Rahul D. CRM manager Hospital & Health Care Used the software for: 6-12 months ### "Review for Salesforce Sales cloud" November 1, 2024 5.0 Pros Highly Customizable features & easy accessible view Cons Lack of developer can drive you crazy, as many external development required IT Support. Alternatives considered [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Salesforce Sales Cloud Best thing about Salesforce is that you have no limitation in customization or development, Even you need developer but still can make it bit user friendly tool. Review Source RR Russ R. Global Account Director Computer Games Used the software for: 2+ years ### "Quick Appreciation of Salesforce" November 8, 2024 4.0 For being a requisite software tool for sales, it's relatively harmless (compared maybe to SAP/by design) as it is fast and quick to navigate. Pros Versatility and ability to integrate with other tools, such as a sales methodology. Cons Outlook email integration can be clunky at first. Review Source CE Cody E. Store Manager Retail Used the software for: I used a free trial ### "Better than the competitors. " November 17, 2024 5.0 Amazing! We should implement this immediately. Pros I love the AI integration throughout Salesforce. It has allowed all of my CRM data to be efficient and seamless throughout my orginization. Cons I haven't found any negative drawbacks while using Salesforce Review Source MSS Mohd Sadik S. Senior Executive Business Supplies and Equipment Used the software for: 1-2 years ### "Best Sales Tracking CRM" November 1, 2024 5.0 Vendor sales management, sales tracking and CRM Pros Great cloud sales platform for sales tracking and management. Cons No issues I have faced until now. Great product Review Source GR Gina R. Events Coordinator Computer & Network Security Used the software for: 2+ years ### "Thumbs Up to Salesforce" April 10, 2025 4.0 Great. I have used it for over 10 years. Pros I like that I am able to tag opportunities. Cons There seems to be different versions. Depending on the version, I am unable to do everything another version offers. Review Source RS Rameshwari S. Admin Consumer Services Used the software for: 6-12 months ### "Amazing Salesforce " September 29, 2024 5.0 I was super easy , super convient as well. Pros Salesforce is being used by me for years now and the most amazing thing about it is it's so easy to use and very very helpful for corporate people just can't live without Salesforce now for making my leads . Cons Mostly there is nothing I like least about Salesforce cloud honestly Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) It's convenient and also very easy any intern can also learn it Review Source AK Ashkan K. Wns global services Accounting Used the software for: 2+ years ### "Salesforce review" October 19, 2024 5.0 Pros The seamless integration with other Salesforce products and detailed reporting capabilities help businesses make data-driven decisions and improve sales performance. Cons Salesforce Sales Cloud can be expensive, especially for smaller businesses. 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