# Page 15 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 15 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 351-375 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CE Cody E. Store Manager Retail Used the software for: I used a free trial ### "Better than the competitors. " November 17, 2024 5.0 Amazing! We should implement this immediately. Pros I love the AI integration throughout Salesforce. It has allowed all of my CRM data to be efficient and seamless throughout my orginization. Cons I haven't found any negative drawbacks while using Salesforce Review Source MH Michael H. Key Account Manager Internet Used the software for: 1-2 years ### "Gutes Tool mit kleinen Nachteilen" November 19, 2024 5.0 Pros Umfassende Funktionen: Die Sales Cloud bietet alles, was ein Vertriebsteam benötigt – vom Lead- und Opportunity-Management über die Prognoseerstellung bis hin zur Automatisierung wiederkehrender Aufgaben. Cons Hohe Kosten Komplexe Einrichtung und Implementierung Zusätzliche Kosten für Erweiterungen Review Source IKWUO A. CEO Executive Office Used the software for: 1-2 years ### ""Salesforce Sales Cloud: Powerful CRM with a Steep Learning Curve"" August 18, 2024 5.0 One of the most significant benefits of Salesforce Sales Cloud is its powerful CRM features and multiple integrations to ease down the process. On the other hand, it has a steep learning curve, plus it's pretty pricey—hard to use for smaller teams or less tech-savvy users. Pros I liked Salesforce Sales Cloud’s comprehensive CRM capabilities, including robust lead and opportunity management, customizable dashboards, and powerful automation. Cons Steep learning curve and high implementation cost. Review Source RM Ronald M. Account exectutive Computer Hardware Used the software for: 2+ years ### "Best CRM out there" October 18, 2024 5.0 Nothing but positives from the software. Pros I loved how easy it was to communicate with team members and forcast Cons Pricing is a big stumbling block for the software Review Source VJ Vijay J. Admin Apparel & Fashion Used the software for: 1-2 years ### "one of the leading CRM" December 9, 2024 4.0 one of the leading Customer Relationship Management (CRM) platforms, designed to help sales teams manage leads, opportunities, accounts, and contacts. Pros Many products, especially software solutions, offer configuration options that allow you to adjust settings, features, and workflows to match your business processes Cons The pricing model, which is typically based on a per-user Review Source JC Jérôme C. Data engineer Information Technology and Services Used the software for: 1-2 years ### "Top notch software " October 23, 2024 5.0 Very good a solid partner in commercial business Pros SalesForce is top notch software for crm, well completed by the version online on cloud Cons Not too much too say for cons maybe price but quality need price Review Source OK Oliver K. Head of Key Account Management Internet Used the software for: 2+ years ### "Benutzerfreundliche CRM mit viel Möglichkeiten" November 19, 2024 5.0 Pros Benutzerfreundlich Zentralisierte Datenverwaltung Cons Kosten und hoher Anpassungsaufwand an die eigenen Bedürfnisse Review Source SB Sandra B. Software Engineer Telecommunications Used the software for: 2+ years ### "Great CRM and Very Flexible" September 22, 2024 5.0 I was able to track a marketing program for my employer and capture and analyze details to improve the program. Pros I was able to customize the software at a field level to track specifics I wanted to be able to summarize and analyze. Cons The software does a lot of things, so you have to get clear about what you want to do with it and how to best accomplish that. Review Source KT Kara T. Owner Consumer Services Used the software for: 2+ years ### "Good product, don't try to customize so much and it is great" September 6, 2024 5.0 Took some adjusting at the beginning, but have been using for years now & works well. Pros Dashboard is great for quick looks at your day/leads/schedule Cons Reporting feature could be better/easier to use Switched from [CIS Records Management System](https://www.capterra.com/p/102675/CIS-Records-Management-System/) Had to because of franchisor requirement. Review Source ED Ezekiel D. Manager Management Consulting Used the software for: 1-2 years ### "Salesforce cloud" November 1, 2024 5.0 I will say that Salesforce cloud is very good for CRM Pros It is very good at engaging community and there are regular updates Cons It can be so annoying transfer data,just that. Review Source KR Keven R. Inside Sales Entertainment Used the software for: 1-2 years ### "Sales Force Experience " November 18, 2024 4.0 Great, Just wish there was more how to guides Pros The progress bar is also very nice with determine where an account is at. Cons Sometimes creating fields are not very easy Review Source VR Verified Reviewer Ingeniero de Implementación Information Technology and Services Used the software for: 6-12 months ### "Reseña positiva a SalesForce cloud " October 26, 2024 4.0 Excelente herramienta para mejorar la productividad de cualquier proceso involucrando automatización, monitoreo, reporte y visualización. Pros muy robusto, bastante ajustable a la necesidad y alta integración sobre todo con software de salesforce, altos beneficios en productividad para cualquier proceso. Cons alto costo y es facil perderse en la interface si no se está familiarizado al inicio. Review Source DB Dokiso B. Financial Operator Financial Services Used the software for: 1-2 years ### "Sales Power Instead of Sales "Force"" September 30, 2024 5.0 Very enjoyable as Its very diverse, in that every organize can have bespoke arrangements, which makes it an incredibly powerful tool. Pros Reports and its connectivity to other outside programs Cons Some lags here and there, customer assist line is mainly used on initial setup Review Source RN Raudi N. CEO Accounting Used the software for: 1-2 years ### "Salesforce 101" November 19, 2024 4.0 it is a very user friendly to use software Pros That you can intergrade any other software to it Cons actually, there is nothing that I did not like about it. Review Source susan W. Nutritionist Health, Wellness and Fitness Used the software for: 1-2 years ### "Problem solvers" September 6, 2024 5.0 Terrific with project management. Problem solver. Pros I love just for predictive analytics. Satisfaction with customers support. Cons Satisfying for it's customer support. Ease of use. Review Source DB Donna B. ACCOUNT ADMINISTRATOR LEAD Consumer Services Used the software for: 6-12 months ### "customer account administrator lead" December 31, 2024 5.0 it has stream lined all of our invoicing and inventory Pros how user friendly it is and customize able Cons it takes a few clicks to print a paper copy of an invoice Review Source VR Verified Reviewer Sales Consumer Goods Used the software for: 6-12 months ### "Effortless " September 2, 2024 4.0 A great product overall, would recommend in many companies Pros eamless Integration Capabilities: Salesforce Sales Cloud integrates smoothly with numerous third-party applications and tools. Whether you’re using marketing automation systems, accounting software, or customer support platforms, the ability to connect these systems creates a unified ecosystem, enhancing overall productivity. Cons Complexity and Learning Curve: One of the most significant drawbacks of Salesforce Sales Cloud is its complexity. While it offers an extensive array of features, this breadth can be overwhelming for new users. Review Source DV Donovan V. Retirement Benefit Analyst II Financial Services Used the software for: 2+ years ### "Salesforce Review" October 17, 2024 5.0 10/10 I would highly recommend it to anyone in corporate america or looking for a great CRM Pros I like how positive of a CRM that it is for us and our business use Cons I dislike the amount of time that I spend in SF each week Review Source VR Verified Reviewer Consultant Banking Used the software for: 1-2 years ### "Critical but useful" September 20, 2024 4.0 Its quite positive but often depends upon the specific need and context of an organisation allows significant customization and integrates well however new users may find it challenging to navigate the platform Pros Lead and opportunity management efficient tracking of leads from capture till closure Cons Extensive features and functionality for new user and expensive especially for small business Review Source AG Ashley G. Digital Health Market Manager Information Technology and Services Used the software for: 6-12 months ### "Great software to track sales and payments" November 22, 2024 5.0 It makes handling customer accounts and sales outreach easy. The customizability makes it smooth. Pros You can track contacts and emails sent as well as where the company is in closing an account. Cons I can't think of any negatives that impact me personally. It's very customizable. Review Source GR Gina R. Events Coordinator Computer & Network Security Used the software for: 2+ years ### "Thumbs Up to Salesforce" April 10, 2025 4.0 Great. I have used it for over 10 years. Pros I like that I am able to tag opportunities. Cons There seems to be different versions. Depending on the version, I am unable to do everything another version offers. Review Source YG Yuriskeydi G. Product Manager Hospital & Health Care Used the software for: 2+ years ### "Salesforce ticketing " September 20, 2024 5.0 It is very good so far. We can keep track of all tickets and add attachments as needed. Pros We use it as a ticketing system to track all incidents and add details for historical information. Cons That once I submit a ticket I cannot edit Review Source JS Jon S. Sales Manager Telecommunications Used the software for: I used a free trial ### "Useful, but takes patience" May 22, 2025 5.0 Pros Salesforce has a lot, it helps to follow up, keep track, move things. But too many tabs open and too many steps for simple stuff. Cons Also, updates are slow. If I move a deal, I don’t see it reflect fast. And it could use more shortcuts. Review Source SJ Sam J. Office Administrator Utilities Used the software for: 6-12 months ### "Highly Satisfied" September 6, 2024 4.0 Great experience using this platform. The customization is awesome and it has a really quick and simple setup. There is an automation feature that comes in handy as well. Great software overall. Very satisfied Pros I likes the lead management that you get with this software. The campaign ROI monitoring is great as well. Most of all the customer success has been tremendous. Cons It is a bit of a higher cost for a software like this, but it definitely feels like you get what you pay for. Some things require training for some but it can be done relatively quickly Review Source AC Anthony C. Design consultant Construction Used the software for: Less than 6 months ### "Is there a better system out there for high performance sales teams?" December 11, 2024 5.0 Working with sales cloud has been extremely helpful in pushing our team to new heights. Since utilizing the platform we’ve seen our metrics climb to new heights. Pros Sales cloud is an unbelievable system that encourages and expedites cross team communication helping us to deliver a top quality client experience. Cons There are almost no downsides to sales cloud. I would highly recommend this to any company or team with a need for a high level sales experience platform. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.