# Page 16 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 16 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 376-400 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DP Daria P. CSM Information Technology and Services Used the software for: 6-12 months ### "Good and reliable " October 11, 2024 4.0 Overall good, fast and stable. I can rely and store all records and data in SF. And track my colleagues interactions and activities too with clients Pros Its convenient to use for any interactions with clients as well as creating reports on commercial pipeline and use internally. Cons Interface could be more modern. Can get quite complicated if you are a lot of data sources and iformation. Review Source SA Sakshi A. Counsellor E-Learning Used the software for: 1-2 years ### "Salesforce Sales Cloud: Revolutionising Business Development" August 5, 2024 4.0 All things considered, Salesforce Sales Cloud is an effective tool for sales teams, providing a number of capabilities to improve client interactions and expedite sales processes. Many users feel it to be a useful tool for their organisation, despite the fact that learning and setting it up may involve an initial commitment of time and resources. Pros 1\. It has programmable options Having the ability to customise various features to better suit your team, needs, and work style is one of the main advantages of utilising Salesforce. With this much adaptability, you can shape a lot of Salesforce's capabilities to better fit the workflows and procedures that your team already uses. 2. It's a single solution for sales, marketing, and CRM. Utilising Salesforce also has the benefit of providing a comprehensive, all-in-one business growth solution. 3. It works nicely with different platforms and tools. The range of third-party connections available in Salesforce allows you to sync data and other insights from your platforms with the CRM, which is another benefit of adopting Salesforce. Cons Since Salesforce depends entirely on an Internet connection, it needs to be dependable and stable. It is possible that you will have less control over scheduled downtimes and CRM upgrades due to your complete reliance on the Salesforce database. Review Source SS Shaya S. Audiometric technician Health, Wellness and Fitness Used the software for: 1-2 years ### "Salesforce Sales Cloud" November 6, 2024 5.0 Pros Organizing and available in every time are pros. Cons I like it and could not find any cons about it. Review Source SB Sachita B. Marketing Information Services Used the software for: 1-2 years ### "Marketing Manger " November 7, 2024 5.0 I used salesforce sales cloud for my marketing company.It helps to target the right person at the right time on the right channel and to build a marketing strategy around the customer journey and automate engagement Pros Salesforce sales cloud provides a comprehensive suite of tools and features to empower sales teams, improve efficiency, and drive revenue growth. Its scalability and flexibility make it suitable for businesses of all sizes and industries. Cons Complicated Reports and Lack of Insights Too convoluted Review Source AS Avishai S. Director of product Computer Software Used the software for: 1-2 years ### "The best CRM I came across" August 21, 2024 4.0 It's a great system, and it helped us put some orders in our sales process. As we onboarded more sales representatives, it was easy to integrate them into our process. Pros Everything is in one place - the ability to understand customer or prospect status without jumping between multiple systems. A great alignment tool between different stakeholders in the customer acquisition journey process Cons In rare cases, you need to integrate with another complex system. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) It is a more robust product with many more capabilities. In addition, new salespeople know how to use it from day one. Review Source JR Justin R. Quality engineering Construction Used the software for: 1-2 years ### "Technical help desk " September 5, 2024 4.0 Rock solid for our uses, only one technical problem that was dealt with very promptly. Pros The ability to reassign cases and keep track of who's working on what. Also the detailed case history of technician actions and solutions is useful for RCPS as well. Cons A lot of the fields are not used in our case, could probably get away with a much simpler and streamlined approach, Review Source eA eman A. hr Accounting Used the software for: 1-2 years ### "Salesforce Sales Cloud" September 29, 2024 4.0 Pros Its advantages are very numerous, especially for sellers who want to manage their business in a wonderful way. Cons The cost and complexity of the program for normal users Review Source AG Antonina G. Comm Pro Automotive Used the software for: Less than 6 months ### "It's good i like it" December 9, 2024 5.0 Pros It was easy to use, and the way everything was set up, you could easily find what you were looking for. Cons Sometimes it would crash unexpectedly which happens with software from time to time. Or you couldn't find a page cause it would give you the 404 error Review Source FH Francesca H. Development Officer Non-Profit Organization Management Used the software for: 2+ years ### "A game-changer for nonprofit fundraising!" October 18, 2024 4.0 I have had a wholly positive experience with Salesforce. It has streamlined my workflow as a nonprofit fundraiser by helping to organize and keep track of many different streams of information. I’m not sure how we managed without it. Pros The robust capacity for organizing information is unmatched. It is possible to segment lists, track performance for many projects simultaneously, save specific individual information for people and institutions…the list goes on and on. Cons There is a learning curve. It takes time and ideally some guidance from an expert to help get someone on-boarded and fluent with the Salesforce platform. I’ve used it for years and still feel I am only utilizing about 50% of its capacity. Review Source SV Sharrell V. Care Coordinator HR Asst Health, Wellness and Fitness Used the software for: Less than 6 months ### "Salesforce is EASY and holds a LOT of info" September 11, 2024 4.0 I have found it a much more manageable program than other sales and lead programs I have used. I do wish it did not time out, and that it was not so easy to duplicate leads Pros The ease in entering information relating to leads. It is also VERY easy to track your leads and their status. Cons It times out. It also often does not properly convert leads to sales. There are almost TOO many options , but that also may work for a lot of organizations. Review Source JFN Joseph F N. Technical Support Retail Used the software for: 1-2 years ### "Impressive!" October 2, 2024 5.0 Powerful and huge functionality. I was impressed. Pros When I started using Salesforce a few years ago, I was surprised how much functionality it has. Cons It can be a little overwhelming at times but after learning more, it is good. Review Source TW Tonya W. Client Services Banking Used the software for: 2+ years ### "Highly recommended " October 3, 2024 4.0 I really like using this software, overall I think it’s really good! Very beginner friendly and easy to use for non technical people as well. Pros The thing I like most about Salesforce Sales Cloud is I’m able to program it for my companies needs. I like that I’m able to add notes, upload items as needed. Cons I really don’t have any complaints in regards to the software, I personally like it and thought it works great. Review Source VR Verified Reviewer Director Online Media Used the software for: 2+ years ### "salesforce Cloud- A big YES for your daily operational needs " August 5, 2024 5.0 Its great indeed just needed to be a bit more customer focused rather product offerings Pros Sales force is one of the integral function I have witnessed in my decades of career. I used it in a capacity of report, DI and research level with the sales team. I found it very equipped and well functioned tool It comes with inbuild AI that learns your pattern of activities and keep you updated on the upcoming changes. This saves a lot of manual hour with perfect output. Cons This is very expensive to have. It costs per seat and its non transferable. Another thing I would say is changes. They are not very pro to changes or customization Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) We wanted a product with a bigger scale and more advanced functionalities Review Source FV Felipe V. AE Staffing and Recruiting Used the software for: 1-2 years ### "Great, powerful, but expensive and difficult for new learners" October 9, 2024 5.0 Pros The best tool available in its category. A must for big companies. It is quite powerful and you can code a lot of solutions if you need bespoke options. Cons Very expensive, very heavy and difficult to learn. Review Source LM Lebogang M. Marketer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "One of the Best Sales Softwares in the World." December 5, 2024 4.0 Overall, this product can significantly boost productivity, shorten sales cycles, and improve win rates by ensuring reps work smarter, not harder. Pros I like the fact that, it is a system that teaches how to make sure that the Sales function in the company is smooth and efficient. Cons Honestly speaking, it is a bit hard to use as a beginner and takes a bit of time to understand. Review Source RG Raja G. Directrice E-Learning Used the software for: Less than 6 months ### "Une solution CRM puissante pour la gestion des ventes" March 3, 2025 4.0 Pros J’ai apprécié la gestion avancée des leads et des opportunités Cons La personnalisation avancée nécessite des compétences techniques Review Source SW Sukesha W. Sales Manager Real Estate Used the software for: 1-2 years ### "Salesforce Sales CLoud is a big help." October 9, 2024 4.0 It has been a great experinece as it has an easy to use interface, even a newbie can learn how to use it easily. Pros it is a great CRM tool and streamlines the whole process Cons I have not found any cons so far in the app. Review Source PB Pabitra B. Deputy manager Accounting Used the software for: 6-12 months ### "Best CRM application. " August 24, 2024 5.0 Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers. Pros like that it is easy to point and click, drag and drop and integrate the product to do what is already being done sir. Cons There is definitely a steep learning curve to the back end customizations, but once you get it ,it is amazing sir. Review Source CA Charlotte A. Office Manager Building Materials Used the software for: 2+ years ### "Best CRM in market" December 3, 2024 5.0 Pros Salesforce Sales Cloud is the best CRM and sales generator for making profits. Cons Salesforce Sales Cloud does not have bugs. Review Source EL Evan L. Regional Business Manager Pharmaceuticals Used the software for: 2+ years ### "Do NOT Switch to MS Dynamics from Salesforce" July 27, 2024 5.0 Pros Salesforce is the best CRM out there as a general CRM, to manage sales, create quotes, send out invoices, and more. When my previous company switched us from Salesforce to MS Dynamics, it was an absolute nightmare and actually lowered revenue due to how cumbersome MS Dynamics is Cons I don't know how much it cost versus MS Dynamics, but I'm sure my previous company did the switch due to cost. However, this lowered our revenue and profit by even more and wasn't worth it. Review Source JP Jainil P. BDR Accounting Used the software for: Less than 6 months ### "For sales when using Salesforce it makes your daily data management a hassle free" May 3, 2025 4.0 Overall good and it does the job. It has an easy interface but not as aesthetic. Salesforce is probably known in the market due its value being clearly shown. Pros As someone who's joined sales, it gives you a full history so you can get familiar with the account which can then be leverage for efficient prospecting. Cons Everythign works but the layout seems a bit old for someone who is young, maybe a better aesthetic would be nice Review Source WO Wannes O. Customer Support Manager Information Technology and Services Used the software for: 1-2 years ### "powerful tool that helps us grow into our new sales strategy" December 9, 2024 5.0 good. user experience is way better than our previous system Pros our company can really customize it to our needs Cons customization is not that simple and takes quite some effort to develop Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Corporate decision to use 1 tool in the entire group Review Source SB Stacey B. Marketing Marketing and Advertising Used the software for: 1-2 years ### "And house team" September 12, 2024 5.0 Being able to look up all the information you need to continue doing your job Pros I like the Salesforce cloud because it gives you a lot of information about what you need to perform your job Cons I like the way the old westside of rather than the new though meaning in the classic way Review Source TM Todd M. Field Service Engineer Airlines/Aviation Used the software for: 2+ years ### "Salesforce Feedback" August 14, 2024 5.0 Great overall experience. Salesforce has changed the way we do business at GE Aerospace. Pros Very easy to use and great for collecting and monitoring data. Also, easy to customize. Cons Having to refresh screens after customizing a report seems like an extra step when you shpould be able to just run the report after making edits. Review Source UK Uttara K. Senior Manager Architecture & Planning Used the software for: 2+ years ### "Empowering Sales Success" August 3, 2024 5.0 Salesforce Sales Cloud has transformed our sales operations. Its intuitive interface and powerful features streamlined lead management, automated tasks, and provided valuable insights. Despite a learning curve, its customization and analytics have significantly boosted our efficiency and sales performance. Pros What I liked most about Salesforce Sales Cloud is its comprehensive feature set that integrates seamlessly into our sales processes. The customizable dashboards and advanced analytics offer clear insights into performance, helping us make data-driven decisions. Additionally, the automation of repetitive tasks has significantly boosted our team's productivity, allowing us to focus more on building relationships and closing deals. Cons The aspect I liked least about Salesforce Sales Cloud was its steep learning curve. The platform's extensive features and customization options can be overwhelming at first, requiring a significant investment in time and training to master. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.