# Page 17 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18782 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18782) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 17 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 401-425 of 18782 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MHA Mazher Hussain A. Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### " Highly customizable to meet specific business needs." August 4, 2024 5.0 is a powerful and versatile CRM solution that excels in managing and optimizing the sales process. Its comprehensive feature set, scalability, and customization options make it an excellent choice for businesses looking to enhance their sales operations. However, the cost and complexity of the platform should be carefully considered, especially for smaller organizations with limited resources. Overall, Salesforce Sales Cloud remains a leading choice for businesses seeking a robust and flexible CRM solution. Pros is a comprehensive customer relationship management (CRM) platform designed to support the sales process from lead generation to closing deals. It is widely adopted across various industries due to its robust features, scalability, and the ability to customize to meet specific business needs. Cons The platform's extensive features can be overwhelming and require significant time and resources to implement and manage effectively. Switched from [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Limited advanced features in free tier and can be complicated. Review Source SB Sandra B. Software Engineer Telecommunications Used the software for: 2+ years ### "Great CRM and Very Flexible" September 22, 2024 5.0 I was able to track a marketing program for my employer and capture and analyze details to improve the program. Pros I was able to customize the software at a field level to track specifics I wanted to be able to summarize and analyze. Cons The software does a lot of things, so you have to get clear about what you want to do with it and how to best accomplish that. Review Source SW Sukesha W. Sales Manager Real Estate Used the software for: 1-2 years ### "Salesforce Sales CLoud is a big help." October 9, 2024 4.0 It has been a great experinece as it has an easy to use interface, even a newbie can learn how to use it easily. Pros it is a great CRM tool and streamlines the whole process Cons I have not found any cons so far in the app. Review Source GS Girish S. Research and Development Engineer Telecommunications Used the software for: 1-2 years ### "Salesforce Sales Cloud: A Powerful CRM with a Price Tag" August 20, 2024 5.0 While the platform offers extensive customization options and seamless integration with other tools, I did find the learning curve to be quite steep, especially as a newcomer to CRM systems. Additionally, the pricing can be on the higher side, which might be a concern for smaller businesses or those with limited budgets. Pros Exceptional customization capabilities, Seamless integration and Automation are the Pros. Cons Steep Learning Curve, Limited Customization for Advanced Users and Cost. Review Source AV Ashief V. Sortation Associate Business Supplies and Equipment Used the software for: Less than 6 months ### "Excellent software" November 1, 2024 5.0 It was very easy to use and very simple to use makes it the best Pros Fast updates help staffs to get information quickly Cons Access to all our work related documents and schedules Switched from [Planday](https://www.capterra.com/p/145648/Planday/) Change of employment made me use this new product Review Source TW Tonya W. Client Services Banking Used the software for: 2+ years ### "Highly recommended " October 3, 2024 4.0 I really like using this software, overall I think it’s really good! Very beginner friendly and easy to use for non technical people as well. Pros The thing I like most about is I’m able to program it for my companies needs. I like that I’m able to add notes, upload items as needed. Cons I really don’t have any complaints in regards to the software, I personally like it and thought it works great. Review Source AJ Abby J. Admin Consumer Goods Used the software for: Less than 6 months ### "Very useful" November 10, 2024 4.0 I liked using Salesforce for my business. It was helpful and allowed me new ways to safely store my data Pros Sales force has quick resolutions and easy ways to store stuff for my business Cons I like everything about Salesforce but I’m sure they can improve on their customer service reactions Review Source FV Felipe V. AE Staffing and Recruiting Used the software for: 1-2 years ### "Great, powerful, but expensive and difficult for new learners" October 9, 2024 5.0 Pros The best tool available in its category. A must for big companies. It is quite powerful and you can code a lot of solutions if you need bespoke options. Cons Very expensive, very heavy and difficult to learn. Review Source CW Cameron W. Sales Representative Marketing and Advertising Used the software for: Less than 6 months ### "Salesforce Sales Cloud: Streamlining the Process" November 7, 2024 5.0 My experience with has been exceptional. It has streamlined the sales experience by making customer information in CRM, way more accessible. Pros It provides a comprehensive, cloud based experienced that makes accessing CRM information very easy. Cons Sometimes it can be slow to respond, but that may just be my computer. Review Source AF Angel F. IT Manager Automotive Used the software for: 2+ years ### "Salesforce Sales Cloud helps me keep track of my sales leads and customer interactions in one place." November 21, 2024 3.0 Pros The software is user-friendly and provides great insights into customer data. I can easily collaborate with my team and access it on the go. Cons I wish the reporting features were more customizable, and the initial setup can be overwhelming for new users. Review Source KT Kara T. Owner Consumer Services Used the software for: 2+ years ### "Good product, don't try to customize so much and it is great" September 6, 2024 5.0 Took some adjusting at the beginning, but have been using for years now & works well. Pros Dashboard is great for quick looks at your day/leads/schedule Cons Reporting feature could be better/easier to use Switched from [CIS Records Management System](https://www.capterra.com/p/102675/CIS-Records-Management-System/) Had to because of franchisor requirement. Review Source IKWUO A. CEO Executive Office Used the software for: 1-2 years ### ""Salesforce Sales Cloud: Powerful CRM with a Steep Learning Curve"" August 18, 2024 5.0 One of the most significant benefits of is its powerful CRM features and multiple integrations to ease down the process. On the other hand, it has a steep learning curve, plus it's pretty pricey—hard to use for smaller teams or less tech-savvy users. Pros I liked ’s comprehensive CRM capabilities, including robust lead and opportunity management, customizable dashboards, and powerful automation. Cons Steep learning curve and high implementation cost. Review Source susan W. Nutritionist Health, Wellness and Fitness Used the software for: 1-2 years ### "Problem solvers" September 6, 2024 5.0 Terrific with project management. Problem solver. Pros I love just for predictive analytics. Satisfaction with customers support. Cons Satisfying for it's customer support. Ease of use. Review Source VR Verified Reviewer Project Manager Market Research Used the software for: 1-2 years ### "Salesforce is dynamic" November 18, 2024 5.0 Pros tons of robust features. Salesforce is dynamic. Cons some features are not intuitive. it can be hard to execute tasks at times. Review Source MHS Mohammed Hareez S. Customer success representative Financial Services Used the software for: Less than 6 months ### "Salesforce review" November 25, 2024 5.0 Pros salesforce is so easy to interact and helps a lot Cons The least that i like about salesfore is its bit unorganized Review Source JFN Joseph F N. Technical Support Retail Used the software for: 1-2 years ### "Impressive!" October 2, 2024 5.0 Powerful and huge functionality. I was impressed. Pros When I started using Salesforce a few years ago, I was surprised how much functionality it has. Cons It can be a little overwhelming at times but after learning more, it is good. Review Source David B. National Sales Manager Computer Software Used the software for: 1-2 years ### "Extremely complicated CRM, but very capable as well." August 5, 2024 4.0 Are use salesforce for many years. It was our CRM and I was an administrator and user for it. Pros Salesforce has all of the features you could ever possibly want for the most part. It is an extremely in-depth product. Cons Salesforce is extremely complicated. If you have to get help and end up in trailblazer, good luck to you. You will spend hours reading white pages just to realize that you are in the one for classic instead of the new salesforce. Review Source VR Verified Reviewer Sales Consumer Goods Used the software for: 6-12 months ### "Effortless " September 2, 2024 4.0 A great product overall, would recommend in many companies Pros eamless Integration Capabilities: integrates smoothly with numerous third-party applications and tools. Whether you’re using marketing automation systems, accounting software, or customer support platforms, the ability to connect these systems creates a unified ecosystem, enhancing overall productivity. Cons Complexity and Learning Curve: One of the most significant drawbacks of is its complexity. While it offers an extensive array of features, this breadth can be overwhelming for new users. Review Source SJ Sam J. Office Administrator Utilities Used the software for: 6-12 months ### "Highly Satisfied" September 6, 2024 4.0 Great experience using this platform. The customization is awesome and it has a really quick and simple setup. There is an automation feature that comes in handy as well. Great software overall. Very satisfied Pros I likes the lead management that you get with this software. The campaign ROI monitoring is great as well. Most of all the customer success has been tremendous. Cons It is a bit of a higher cost for a software like this, but it definitely feels like you get what you pay for. Some things require training for some but it can be done relatively quickly Review Source BH Bhumi H. Operations Specialist Real Estate Used the software for: I used a free trial ### "Salesforce Sales Cloud" November 25, 2024 5.0 Great experience and team work is more productive with this Pros This is very well laid out and easy to use as someone who is not good with tech Cons Honestly don't feel like I had a con as this included all that I was wanting Review Source YG Yuriskeydi G. Product Manager Hospital & Health Care Used the software for: 2+ years ### "Salesforce ticketing " September 20, 2024 5.0 It is very good so far. We can keep track of all tickets and add attachments as needed. Pros We use it as a ticketing system to track all incidents and add details for historical information. Cons That once I submit a ticket I cannot edit Review Source MM MICHAEL M. Ceo Banking Used the software for: 6-12 months ### "Michael review one" October 10, 2024 5.0 Pros It was easy to use and navigation was better then the other types Cons A software that is easy to use and navigable Review Source eA eman A. hr Accounting Used the software for: 1-2 years ### "Salesforce Sales Cloud" September 29, 2024 4.0 Pros Its advantages are very numerous, especially for sellers who want to manage their business in a wonderful way. Cons The cost and complexity of the program for normal users Review Source RG Rajneet G. Software Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for Productivity " December 2, 2024 4.0 Very helpful tool for organization and productivity maximization. Allows for generating powerful reports quickly and with relevant information. AI configurations are also continuously improving. Pros Importing data from external sources was swift and easy. Also, it allows for using AI to increase efficiency. Cons Learning to use the interface takes a bit of time. At times, using larger datasets have caused unanticipated slowdowns. Review Source Himaanshu L. Team Leader Information Technology and Services Used the software for: Less than 6 months ### "Complex, Integrated tool" August 3, 2024 5.0 Overall, it is a great customer relationship management (CRM) platform that helps businesses manage their sales process, customer data, and interactions. Pros It significantly enhances sales pipeline by optimizing lead management and conversion rates. Convert more prospects into customers by effectively nurturing leads, streamlining sales processes, and gaining valuable insights into customer behavior. Cons Implementation is quite complex and resource-intensive, often presenting challenges for smaller businesses or those lacking dedicated IT support. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) The company switched to Salesforce because it provided the complete solution. 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