# Page 18 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18783 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18783) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 18 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 426-450 of 18783 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KL Keenen L. Contractor Real Estate Used the software for: 1-2 years ### "Consider using Saleforce in your work" December 1, 2024 5.0 Highly recommend for small businesses and up. They have what I need. My experience has been great. Pros It's very unique and intuitive like Apple products. Cons Can go in depth and can be complex at times when you don't know what you need. Review Source LS Luciana S. Bussines Developer Broadcast Media Used the software for: 1-2 years ### "Strongest platform for sales" December 26, 2025 5.0 Great experience, really strong analytics tool that saved me from big headaches, my team and I are really enjoying this resource. Pros Easy to use, amazing tool to help you out in processing and managing sales, the statistics are a fantastic and organized tool. It really helps to look out for greater opportunities. Cons A little bit pricey, depending on what you use it for, if you know how to use it and really learn how to optimize your work with this platform then its worth it. Review Source eA eman A. hr Accounting Used the software for: 1-2 years ### "Salesforce Sales Cloud" September 29, 2024 4.0 Pros Its advantages are very numerous, especially for sellers who want to manage their business in a wonderful way. Cons The cost and complexity of the program for normal users Review Source YG Yuriskeydi G. Product Manager Hospital & Health Care Used the software for: 2+ years ### "Salesforce ticketing " September 20, 2024 5.0 It is very good so far. We can keep track of all tickets and add attachments as needed. Pros We use it as a ticketing system to track all incidents and add details for historical information. Cons That once I submit a ticket I cannot edit Review Source BH Bhumi H. Operations Specialist Real Estate Used the software for: I used a free trial ### "Salesforce Sales Cloud" November 25, 2024 5.0 Great experience and team work is more productive with this Pros This is very well laid out and easy to use as someone who is not good with tech Cons Honestly don't feel like I had a con as this included all that I was wanting Review Source SJ Sam J. Office Administrator Utilities Used the software for: 6-12 months ### "Highly Satisfied" September 6, 2024 4.0 Great experience using this platform. The customization is awesome and it has a really quick and simple setup. There is an automation feature that comes in handy as well. Great software overall. Very satisfied Pros I likes the lead management that you get with this software. The campaign ROI monitoring is great as well. Most of all the customer success has been tremendous. Cons It is a bit of a higher cost for a software like this, but it definitely feels like you get what you pay for. Some things require training for some but it can be done relatively quickly Review Source VR Verified Reviewer Sales Consumer Goods Used the software for: 6-12 months ### "Effortless " September 2, 2024 4.0 A great product overall, would recommend in many companies Pros eamless Integration Capabilities: Salesforce Sales Cloud integrates smoothly with numerous third-party applications and tools. Whether you’re using marketing automation systems, accounting software, or customer support platforms, the ability to connect these systems creates a unified ecosystem, enhancing overall productivity. Cons Complexity and Learning Curve: One of the most significant drawbacks of Salesforce Sales Cloud is its complexity. While it offers an extensive array of features, this breadth can be overwhelming for new users. Review Source TV THRASSOS V. VP of Sales Marketing and Advertising Used the software for: 2+ years ### "You want the best, you gotta pay for it." November 10, 2024 5.0 Fantastic. This platform maybe the best on the market. Pros All in one platform with tons of options and connectivity. Cons Expensive for a small business or carries too many options for anything other that a medium to large business. Review Source DK Deepakraj K. Owner Automotive Used the software for: Less than 6 months ### "Comprehensive and Flexible Sales Management Platform" December 9, 2024 5.0 My experience with Salesforce Sales Cloud has been positive. It’s a powerful and flexible platform for managing customer relationships and tracking sales Pros Build lasting customer connections and boost revenue with a unified source of information. Cons Sales data like leads, opportunities, and calls are not logged. Records are outdated. Review Source AS Avishai S. Director of product Computer Software Used the software for: 1-2 years ### "The best CRM I came across" August 21, 2024 4.0 It's a great system, and it helped us put some orders in our sales process. As we onboarded more sales representatives, it was easy to integrate them into our process. Pros Everything is in one place - the ability to understand customer or prospect status without jumping between multiple systems. A great alignment tool between different stakeholders in the customer acquisition journey process Cons In rare cases, you need to integrate with another complex system. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) It is a more robust product with many more capabilities. In addition, new salespeople know how to use it from day one. Review Source SB Stacey B. Marketing Marketing and Advertising Used the software for: 1-2 years ### "And house team" September 12, 2024 5.0 Being able to look up all the information you need to continue doing your job Pros I like the Salesforce cloud because it gives you a lot of information about what you need to perform your job Cons I like the way the old westside of rather than the new though meaning in the classic way Review Source Himaanshu L. Team Leader Information Technology and Services Used the software for: Less than 6 months ### "Complex, Integrated tool" August 3, 2024 5.0 Overall, it is a great customer relationship management (CRM) platform that helps businesses manage their sales process, customer data, and interactions. Pros It significantly enhances sales pipeline by optimizing lead management and conversion rates. Convert more prospects into customers by effectively nurturing leads, streamlining sales processes, and gaining valuable insights into customer behavior. Cons Implementation is quite complex and resource-intensive, often presenting challenges for smaller businesses or those lacking dedicated IT support. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) The company switched to Salesforce because it provided the complete solution. Review Source JR Justin R. Quality engineering Construction Used the software for: 1-2 years ### "Technical help desk " September 5, 2024 4.0 Rock solid for our uses, only one technical problem that was dealt with very promptly. Pros The ability to reassign cases and keep track of who's working on what. Also the detailed case history of technician actions and solutions is useful for RCPS as well. Cons A lot of the fields are not used in our case, could probably get away with a much simpler and streamlined approach, Review Source AW Alexander W. Senior staff engineer Program Development Used the software for: 1-2 years ### "Solution CRM Puissante" September 17, 2024 5.0 Pros C’est un outil CRM très efficace qui m'aide à gérer les prospects, suivre les interactions avec les clients et améliorer les performances de vente. Les fonctionnalités d'automatisation me font gagner beaucoup de temps. Cons La plateforme peut être complexe à configurer, et la personnaliser pour répondre à des besoins spécifiques nécessite une certaine courbe d'apprentissage. Review Source JB Joshua B. Contract Specialist Information Technology and Services Used the software for: Less than 6 months ### "Overall positive experience, be prepared to invest time in learning the system" May 1, 2025 5.0 Overall positive experience, be prepared to invest time in learning the system and where things are. Pros Easy to use user interface, detailed and customisable dashboard. Cons Accessing certain functions and making changes to entries can be buried under layers of menus. Review Source CT Chi T. Communications Financial Services Used the software for: 6-12 months ### "Powerful tool for marketing and relationship management " October 28, 2024 4.0 Pros Very powerful and customizable. Great for marketing and communication use + relationship management/ Cons The email builders. Not bad but could be more use friendly and offer more widgets without needing to edit code. Review Source LW Lars W. Sales and Strategic Partnership VP Transportation/Trucking/Railroad Used the software for: 2+ years ### "Salesforce Sales Cloud has all fundamentals for streamlining sales." August 1, 2024 5.0 We are using Salesforce Sales Cloud to optimize our sales operations and has really helped us to facilitate more successful sales than before. Salesforce Sales Cloud allows us to engage easily with our clients and customers which help create great working relationships with them. Pros Salesforce Sales Cloud has solid AI automations which help us to get the repetitive tasks completed quickly and with zero human errors. It has a very flexible architecture which made it possible for us to customize it to fit to our unique sales needs. Salesforce Sales Cloud analytical features keep us on the lookout for our sales performances by giving us very detailed metrics reports. Cons Salesforce Sales Cloud has consistently delivered very fulfilling services to us. There are no cons towards it. Review Source AB Ann B. Beautician Cosmetics Used the software for: 6-12 months ### "Salesforce review" September 28, 2024 5.0 It manages marketing campaigns very well. Pros I love it because it is efficient and fast. Cons Sometimes it is difficult to use and also to set up. Review Source SA Sakshi A. Counsellor E-Learning Used the software for: 1-2 years ### "Salesforce Sales Cloud: Revolutionising Business Development" August 5, 2024 4.0 All things considered, Salesforce Sales Cloud is an effective tool for sales teams, providing a number of capabilities to improve client interactions and expedite sales processes. Many users feel it to be a useful tool for their organisation, despite the fact that learning and setting it up may involve an initial commitment of time and resources. Pros 1\. It has programmable options Having the ability to customise various features to better suit your team, needs, and work style is one of the main advantages of utilising Salesforce. With this much adaptability, you can shape a lot of Salesforce's capabilities to better fit the workflows and procedures that your team already uses. 2. It's a single solution for sales, marketing, and CRM. Utilising Salesforce also has the benefit of providing a comprehensive, all-in-one business growth solution. 3. It works nicely with different platforms and tools. The range of third-party connections available in Salesforce allows you to sync data and other insights from your platforms with the CRM, which is another benefit of adopting Salesforce. Cons Since Salesforce depends entirely on an Internet connection, it needs to be dependable and stable. It is possible that you will have less control over scheduled downtimes and CRM upgrades due to your complete reliance on the Salesforce database. Review Source PB Pabitra B. Deputy manager Accounting Used the software for: 6-12 months ### "Best CRM application. " August 24, 2024 5.0 Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers. Pros like that it is easy to point and click, drag and drop and integrate the product to do what is already being done sir. Cons There is definitely a steep learning curve to the back end customizations, but once you get it ,it is amazing sir. Review Source MF Maria F. Analist Computer Software Used the software for: 1-2 years ### "Salesforce Sales Cloud Experience" September 25, 2024 5.0 My overall experience with Salesforce Sales Cloud is very good. Pros A very useful tool for consolidating data from various sources and analyzing it very quickly and efficiently. Cons No major cons that I can think of - maybe a challenge for me personally is that I have to memorize the exact paths for certain information. Review Source IS Ishwinder S. Fire brigade Government Administration Used the software for: Less than 6 months ### "Salesforce website is best for software solutions try this...." November 20, 2024 5.0 Overall experience with Salesforce website good platform to users and development.. Pros I like in the Salesforce website software services... Cons At least I like in the Salesforce website software solutions and development.. Review Source VR Verified Reviewer Director Online Media Used the software for: 2+ years ### "salesforce Cloud- A big YES for your daily operational needs " August 5, 2024 5.0 Its great indeed just needed to be a bit more customer focused rather product offerings Pros Sales force is one of the integral function I have witnessed in my decades of career. I used it in a capacity of report, DI and research level with the sales team. I found it very equipped and well functioned tool It comes with inbuild AI that learns your pattern of activities and keep you updated on the upcoming changes. This saves a lot of manual hour with perfect output. Cons This is very expensive to have. It costs per seat and its non transferable. Another thing I would say is changes. They are not very pro to changes or customization Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) We wanted a product with a bigger scale and more advanced functionalities Review Source MM Melissa M. Agent Insurance Used the software for: Less than 6 months ### "Saleforce Experience" October 5, 2024 3.0 All in all it is great for leads,but needs some upgrades. Pros I like that you can get a good amount of leads and filter down to specifics. Cons The software lacks some things which could help it be more user-friendly. When saving routes, you have to hit save two locations which doesn't make sense. Review Source VC Vanessa C. Marketing Associate Construction Used the software for: 1-2 years ### "Good software for CRM needs" November 24, 2024 5.0 Great comprehensive software to manage your customers. Pros It is versatile to your business and CRM needs and can go to the depth you need for your customization. Cons There is a learning curve and it takes time to integrate to your business. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.