# Page 18 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 18 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 426-450 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JK Jan K. Solutions Specialist Automotive Used the software for: 2+ years ### "Great product" September 7, 2024 5.0 it's been fairly easy to learn and understand without any help. Pros it's very user friendly and easy to use. Cons at times , there can be glitches that require a refresh. Review Source BB Brittany B. Office Manager Financial Services Used the software for: 6-12 months ### "Salesforce-thumbs up! " December 2, 2024 4.0 Good overall experience. Was good for writing insurance policies. Pros Easy access to client information and loads super quick Cons I did not like lots of clicks to get to each item. Review Source yL yassine L. animator Animation Used the software for: 6-12 months ### "nothing better than salesforce" September 11, 2024 5.0 my friends was advising me to use it and after i did i was shocked on how the app is easy to use and very useful. Pros the most thing i liked is how they connect with customers Cons honestly nothing to complain about it, it's a complete app Review Source AB Ann B. Beautician Cosmetics Used the software for: 6-12 months ### "Salesforce review" September 28, 2024 5.0 It manages marketing campaigns very well. Pros I love it because it is efficient and fast. Cons Sometimes it is difficult to use and also to set up. Review Source mK minju K. Associate administrator Alternative Medicine Used the software for: 6-12 months ### "innovative application" August 23, 2024 5.0 Pros If the initial deployment goes well, customer management and sales data can be tracked intuitively. You can customize dashboards and tables to your liking and the process is simple. It is simple and useful for salespeople to report outside work on their mobile while working outside the office. Interaction between internal and external employees is smooth. Cons If the initial deployment goes awry, there can be a cost risk. If you don't have an employee who can handle Salesforce skillfully, I recommend you build with outsourcing or receive supported training from Salesforce Review Source JP Jonathan P. CEO Education Management Used the software for: 2+ years ### "Powerful tool for sales managers" August 23, 2024 4.0 I used Salesforce in my previous roles, as a sales rep. I understand the power of the tool for sales forecasting and reporting, but didn't enjoy it as a user. Pros Powerful tool to report on sales activity, very useful for sales manager building dashboards Cons Not super user-friendly for sales users, a lot of manual input to track deals in the CRM Review Source NT Nick T. Sales Representative Automotive Used the software for: 2+ years ### "SalesForce Review" September 9, 2024 4.0 Pros Easily customizable with the salesforce team assistance. Cons It did not have very user-friendly viewing. Everything is sort of boxed and simple. Review Source MW Matt W. Logistics Solutions Provider Transportation/Trucking/Railroad Used the software for: 2+ years ### "A solid sales tool with plenty to offer" September 2, 2024 3.0 Pros I like the integrations it offers with other services like Zoominfo and Outlook. Cons It can sometimes get confusing trying to track down missing tasks and emails that come in unassigned because of an unlogged contact. Review Source MG Mayuresh G. IT Manager Computer Software Used the software for: Less than 6 months ### "SuperPower Pack CRM" January 24, 2017 5.0 Intuitive, simple user-friendly design to learn. Salesforce can link all types of business programs into a single, automated a CRM. Pros Security is the best part of Salesforce. Provides every time new features so that increase in productivity in less time. Provide good customer support. Provide out of box solutions in single clicks. Cons Pricing is the main problem for some small scale business. Review Source AC Alex C. Customer insight Executive Financial Services Used the software for: 6-12 months ### "SalesForce Review" October 28, 2024 5.0 A very good software and easy to use once understand how to navigate around the site Pros Salesforce allows me to have a strong management of customer relationships and provides me analytics mostly fro e-commerce feedback Cons Initially, when I started using Salesforce I found it difficult to navigate on my own but internal employees were able to help me understand the tools Review Source VR Verified Reviewer Senior sales executive Information Technology and Services Used the software for: 6-12 months ### "Salesforce CRM: Boosting Sales and Efficiency" July 23, 2024 5.0 Pros Salesforce fascinates me for many reasons, especially its ease of managing the sales funnel. The platform makes lead management incredibly straightforward compared to other CRM tools. One of its standout features is transparency, allowing seamless access to data across the entire sales team. This transparency ensures that everyone is on the same page, which enhances collaboration and efficiency. Cons On the downside, there are a few features that I believe could be improved. The first is, obviously, the cost. As technology advances rapidly, many CRM solutions are available at lower costs than Salesforce. Additionally, customization can be a significant issue. Salesforce often does not allow you to make changes as easily or as extensively as you might need. Review Source MK Musonda K. Customer service officer Airlines/Aviation Used the software for: Less than 6 months ### "Good for maximising sales and outreach to clients" January 19, 2025 4.0 Pros Easy to use and keep vital information for our clients which makes it easier for tracking and offering sales and products Cons Took a while to get colleagues to change to the new software. Review Source NM Nick M. QA Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good service with areas for improvement" August 19, 2024 4.0 It is easy to configure software using Salesforce Cloud, but the overall experience using it every day is not ideal between the slowdowns, complications, and occasional bugs that must be worked around. Pros It is possible to set up a new application very quickly, and customize it to the needs of your business. The support has also been helpful, though resolving problems can take a while. Cons There are a lot of delays when using the application, and there can be a learning curve for end users. It definitely makes sense from a technical perspective, but the UI could in some cases use an overhaul. Review Source Talal K. Mid-Market Account Executive Computer Software Used the software for: 6-12 months ### "Saleforce for sales" September 3, 2024 5.0 Pros Easily integratable, very intuitive and quite advanced Cons Not much, I believe its one of the strongest sales tools Review Source YJ Yeny J. Project Manager Higher Education Used the software for: 6-12 months ### "Salesforce Sales Cloud: A Powerful Tool with Learning Curves" August 22, 2024 5.0 Salesforce Sales Cloud has been good but it comes with some challenges. I really like how it helps me keep track of my leads and sales making my work more organized. The automation features save me time which I appreciate but it can be hard to learn at first because there are so many options and sometimes the interface is confusing and it can run slowly. Pros What I really like about Salesforce Sales Cloud is easy to track my leads and deals, the dashboard gives me a clear view of my sales which helps me stay organized and the automation features saves my time on tasks like sending follow up emails and the reporting tools are also helpful as they let me see how I'm performing and identify areas for improvement that makes managing my sales process much simpler and more efficient. Cons There are so many features that it takes time to learn how to use everything properly, sometimes the interface can be confusing and I find myself searching for things and it is also very pricey especially for smaller businesses, I have also noticed that it can run slowly at times which can be frustrating during busy workdays. Review Source AT Anjum T. BI Engineer Information Technology and Services Used the software for: 1-2 years ### "Easier and Elegant. " August 29, 2024 4.0 Amazing, so smooth and easy to be trained on. Pros Easier and Elegant. Amazing features. Also it gives us Tableau ;) Cons I really dont have any cons for it. I really like it. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) I changed employment and they are using salesforce. Review Source HV Harsh V. Salesforce developer Health, Wellness and Fitness Used the software for: 2+ years ### "Salesforce sales cloud is very helpful for businesses." June 28, 2024 4.0 My overall experience with salesforce salesforce cloud is good. It provides multiple ways for customization and implementation. We can easily and securely connect the salesforce sales cloud with other cloud or third-party applications. It provides standard and custom ways to build business automation. It has multiple data import and export tools. We can analyze data using salesforce reports and dashboards. Pros Salesforce sales cloud keeps data aggregated which helps to grow the business. We can get the leads by using powerful looks like web-to-lead and email-to-lead. Once leads are qualified we can convert those leads to accounts and contacts easily. Salesforce sales cloud provides different automation to make business automated. Cons Salesforce sales cloud is a very strong platform but it is very expensive for small and medium-sized businesses. Review Source Paul F. Content writer Banking Used the software for: 6-12 months ### "New user learning the ropes " September 2, 2024 4.0 I've enjoyed learning Salesforce and it's different combinations and possibilities Pros It's highly customisable with many settings to be configured Cons As a user trying to learn the product, the learning curve is steep. It can be difficult to manage the settings and accessing the email templates for someone who doesn't have admin permissions Review Source AJ Abby J. Admin Consumer Goods Used the software for: Less than 6 months ### "Very useful" November 10, 2024 4.0 I liked using Salesforce for my business. It was helpful and allowed me new ways to safely store my data Pros Sales force has quick resolutions and easy ways to store stuff for my business Cons I like everything about Salesforce but I’m sure they can improve on their customer service reactions Review Source PR Percy R. Technology Systems Manager E-Learning Used the software for: Less than 6 months ### "My Experience with Salesforce Sales Cloud: A Balance of Power and Complexity" September 16, 2024 4.0 My experience with Salesforce Sales Cloud has been pretty good. It helps me stay updated and track details. While it can be a bit complicated at first but once you get the hang of it so it’s a best tool that keeps everything organized and helps me work more efficiently and quickly. Pros I really like how Salesforce Sales Cloud keeps everything organized in one place. I can easily to track leads manage information. The dashboard helps me see my progress in real time and I can easily and quickly update things without wasting time. Cons One thing I don’t like about Salesforce Sales Cloud is that it can feel a bit overloaded at times. There are so many features and options available that it’s easy to get lost or spend too much time figuring things out which is frustrating Review Source AF Angel F. IT Manager Automotive Used the software for: 2+ years ### "Salesforce Sales Cloud helps me keep track of my sales leads and customer interactions in one place." November 21, 2024 3.0 Pros The software is user-friendly and provides great insights into customer data. I can easily collaborate with my team and access it on the go. Cons I wish the reporting features were more customizable, and the initial setup can be overwhelming for new users. Review Source TO TERI O. CEO Graphic Design Used the software for: 1-2 years ### "Salesforce is my favorite CRM" September 30, 2024 5.0 Pros Easy to use and help our non profit friends integrate. Cons So many ways to do something. Great UI but explaining to a new tech user took time. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Needed more features and better integration. Review Source MM Melissa M. Agent Insurance Used the software for: Less than 6 months ### "Saleforce Experience" October 5, 2024 3.0 All in all it is great for leads,but needs some upgrades. Pros I like that you can get a good amount of leads and filter down to specifics. Cons The software lacks some things which could help it be more user-friendly. When saving routes, you have to hit save two locations which doesn't make sense. Review Source AC Amanda C. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Very useful for B2B" October 7, 2024 4.0 Overall I am satisfied with the outcome of utilizing this platform. It is very nice to have all the structure of logistics in one setting. Pros This is an all in one platform to keep track of sales, inventory, clientele, b2b analytics, ect... Anything that you could think of needed in the everyday business adventure is found here. Cons I have no complaints about this platform. Review Source PK Palvinder K. Account Manager Information Services Used the software for: 1-2 years ### "Salesforce" August 30, 2024 5.0 I am satisfied with the product and use it daily for my work. I can easily export data to excel and it has improved the overall productivity. Pros Ease of creating reports and getting data for sales process Cons While creating opps, workflow could be more refined Review Source Talk to a Capterra advisor for free and get results within 15 minutes.