# Page 19 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 19 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 451-475 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WP William P. IT Insurance Used the software for: I used a free trial ### "An excellent CRM for big organizations" October 22, 2018 5.0 Pros Its interface and design is very nice. It has excellent security controls. I like it because of the simplicity that you can customize the page formats. Creating and exporting reports or sharing them by email, help me to save time. Cons I feel that there is no adequate plan for a small business. Review Source TO TERI O. CEO Graphic Design Used the software for: 1-2 years ### "Salesforce is my favorite CRM" September 30, 2024 5.0 Pros Easy to use and help our non profit friends integrate. Cons So many ways to do something. Great UI but explaining to a new tech user took time. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Needed more features and better integration. Review Source MM Melissa M. Agent Insurance Used the software for: Less than 6 months ### "Saleforce Experience" October 5, 2024 3.0 All in all it is great for leads,but needs some upgrades. Pros I like that you can get a good amount of leads and filter down to specifics. Cons The software lacks some things which could help it be more user-friendly. When saving routes, you have to hit save two locations which doesn't make sense. Review Source AC Amanda C. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Very useful for B2B" October 7, 2024 4.0 Overall I am satisfied with the outcome of utilizing this platform. It is very nice to have all the structure of logistics in one setting. Pros This is an all in one platform to keep track of sales, inventory, clientele, b2b analytics, ect... Anything that you could think of needed in the everyday business adventure is found here. Cons I have no complaints about this platform. Review Source PK Palvinder K. Account Manager Information Services Used the software for: 1-2 years ### "Salesforce" August 30, 2024 5.0 I am satisfied with the product and use it daily for my work. I can easily export data to excel and it has improved the overall productivity. Pros Ease of creating reports and getting data for sales process Cons While creating opps, workflow could be more refined Review Source KT Kremena T. Executive Assistant Executive Office Used the software for: 1-2 years ### "Exceptional CRM Solution" September 25, 2024 5.0 Pros It is very powerful, customizable, and intuitive! Cons There are absolutely no cons to mention in my opinion. Review Source AS Alex S. Recruitment Sourcing Specialist Human Resources Used the software for: 6-12 months ### "Salesforce Sales Cloud Review" September 18, 2024 5.0 My overall experience with Salesforce is positive. Pros Salesforce made it very for my company to list all available jobs we are staffing. Cons What I liked least about Salesforce was how overwhelming the dashboard can be. Review Source VR Verified Reviewer customer support Glass, Ceramics & Concrete Used the software for: 2+ years ### "MY HONEST REVIEW " June 21, 2024 5.0 My experience with Salesforce Sales Cloud has been largely positive, as it's a robust and versatile platform that offers a wide range of features to streamline sales processes and enhance customer relationship management. Pros Salesforce Sales Cloud stands out for its robust CRM capabilities, advanced automation, powerful analytics, seamless integration, and user-friendly mobile access. Its scalability, customization options, collaboration tools, and AI-driven insights further enhance its value, making it a comprehensive solution for managing and optimizing sales processes. These features collectively contribute to improved sales performance, better customer relationships, and greater business success. Cons Salesforce Sales Cloud is a comprehensive and powerful CRM platform, but its complexity, cost, and customization requirements can be challenging, especially for smaller businesses or those without dedicated technical resources. Improvements in user interface simplicity, pricing transparency, performance, and support quality could enhance the overall user experience and make it more accessible to a broader range of businesses. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) because i found it more reliable and efficient when it comes to business. Review Source ZA Zubair A. Sales. supervisor. Business Supplies and Equipment Used the software for: 6-12 months ### "Hi, given to this review 10%10" September 7, 2024 5.0 I recommend to my old friend and to my customer. Little dish apps. Pros It's very good. For supporting sales and communication to the customer, another Cons It's very good. I recommend to all my friend and customer communication to my dish app. Review Source AR Adriana R. Fbcisr Insurance Used the software for: 1-2 years ### "Great user friendly program" August 16, 2024 4.0 Good experience so far. Its been a yea r with no glitches Pros User friendly, easy to search for clients Cons Not sure yet its a very well put together program Switched from [Guidewire](https://www.capterra.com/p/173704/InsuranceNow/) Needed software to do more for the company Review Source TL Tung L. HR And Accounting Assistant Construction Used the software for: 1-2 years ### "Useful Products For Non-Profit" October 12, 2024 3.0 This application was easy to learn, use, and helpful. Pros The platform was easy to use for work purpose. Cons It seems that this product is popular in the non-profit than business world. Review Source MHS Mohammed Hareez S. Customer success representative Financial Services Used the software for: Less than 6 months ### "Salesforce review" November 25, 2024 5.0 Pros salesforce is so easy to interact and helps a lot Cons The least that i like about salesfore is its bit unorganized Review Source AB Arina B. Customer service Logistics and Supply Chain Used the software for: 6-12 months ### " Salesforce Sales Cloud" August 20, 2024 4.0 Salesforce Sales Cloud is a powerful and comprehensive CRM solution that can greatly enhance the efficiency and effectiveness of sales teams. Its wide range of features, scalability, and integration capabilities make it a popular choice for businesses looking to streamline their sales processes and improve customer relationships. Pros Sales Cloud offers powerful tools for tracking leads and opportunities throughout the sales funnel. Sales teams can easily manage contacts, accounts, and sales opportunities in a centralized location. Cons The platform's complexity and cost may pose challenges, particularly for smaller organizations or those with limited technical resources. Review Source JN Jayson N. Lead Associate Outsourcing/Offshoring Used the software for: 2+ years ### "Salesforce Experience Review" August 1, 2024 5.0 I am relatively in love with this platform. I found it straightforward to learn and navigate. This is important because it allows me to perform my job efficiently. Pros I love the new dashboard. It's beautiful, and I especially love that you can have different graphs to display and show during meetings to impress management. Cons We have an automated process that sometimes fails and gives us inaccurate data. When this happens, we have to spend time troubleshooting to figure out what went wrong. Review Source TF Tayo F. Consultant Information Technology and Services Used the software for: 1-2 years ### "A Powerful Sales Management Tool" August 14, 2024 5.0 Salesforce Sales Cloud has been a valuable asset for our sales team. It's helped us streamline our sales processes, and the customer support team is knowledgeable and responsive. Pros I loved the depth of features offered by Salesforce Sales Cloud, which allowed us to manage our sales pipeline and customer relationships in one place. The reporting features are also excellent. Cons The learning curve was steeper than expected, and some of the features felt overwhelming at first. Review Source kA khadija A. Sales Construction Used the software for: 2+ years ### "SALESFORCE - SUPER TOOL" August 23, 2024 5.0 Super leichtes Tool für den Geschäftsalltag Pros du kannst Sie von überall nutzen und Sie ist Bedienerfreundlich Cons Tägliches Einloggen ist etwas umständlich gestaltet Review Source JB Jenna B. BACK OFFICE Import and Export Used the software for: 2+ years ### "Satisfactory" August 1, 2024 5.0 My overall experience with Salesforce Sales Cloud is great as it gives us more excitement to use daily in our work and also Sales Force is very friendly to use even new hires can easily understand the function. Pros The sales force is so much joy to use as it has many variations and enhancements that help us to complete our work daily. Cons None so far as Sales Force is very easy to use and friendly platform. Review Source LC Laura C. Admin Computer Software Used the software for: 2+ years ### "Good sales software" August 30, 2024 5.0 Pros Easy to use and customizable. Good for pipeline management Cons Some limitations with report formulas and integrations Review Source TV THRASSOS V. VP of Sales Marketing and Advertising Used the software for: 2+ years ### "You want the best, you gotta pay for it." November 10, 2024 5.0 Fantastic. This platform maybe the best on the market. Pros All in one platform with tons of options and connectivity. Cons Expensive for a small business or carries too many options for anything other that a medium to large business. Review Source BH Bhumi H. Operations Specialist Real Estate Used the software for: I used a free trial ### "Salesforce Sales Cloud" November 25, 2024 5.0 Great experience and team work is more productive with this Pros This is very well laid out and easy to use as someone who is not good with tech Cons Honestly don't feel like I had a con as this included all that I was wanting Review Source CT Chi T. Communications Financial Services Used the software for: 6-12 months ### "Powerful tool for marketing and relationship management " October 28, 2024 4.0 Pros Very powerful and customizable. Great for marketing and communication use + relationship management/ Cons The email builders. Not bad but could be more use friendly and offer more widgets without needing to edit code. Review Source RG Rajneet G. Software Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for Productivity " December 2, 2024 4.0 Very helpful tool for organization and productivity maximization. Allows for generating powerful reports quickly and with relevant information. AI configurations are also continuously improving. Pros Importing data from external sources was swift and easy. Also, it allows for using AI to increase efficiency. Cons Learning to use the interface takes a bit of time. At times, using larger datasets have caused unanticipated slowdowns. Review Source Pablo Tadeo H. CEO Accounting Used the software for: Less than 6 months ### "A Robust CRM with Powerful Customization Options" August 20, 2024 5.0 Overall, Salesforce Sales Cloud has been a game-changer for our sales operations. Despite the initial challenges, the platform's capabilities have greatly enhanced our ability to manage customer relationships and close deals more effectively. The investment in time and resources has paid off with improved sales outcomes and better team collaboration. Pros Salesforce Sales Cloud offers a highly customizable platform with a wide range of integrations that allow our team to streamline workflows efficiently. The reporting features are robust, enabling us to gain valuable insights into our sales performance and customer interactions. Additionally, the mobile app is user-friendly, which makes it easy to manage tasks on the go. Cons The learning curve can be steep for new users, and the initial setup requires a significant time investment. Moreover, while the platform is powerful, the cost can quickly add up with additional features and customizations, making it less accessible for smaller teams. Review Source Jeremy F. Captain Business Supplies and Equipment Used the software for: Less than 6 months ### "Salesforce with cleaning company " September 4, 2024 5.0 Very positive but wish there was more with it Pros This software was really easy to use with allowing us to get multiple people for Multiple different work sessions Cons Could be more inclusive in the amount of things it offers Review Source DJ Douarou J. Artist producer Music Used the software for: I used a free trial ### "Best review" September 21, 2024 5.0 Free trial on the way to discover it to more aspect Pros Easy software to use and observe all the sales Cons Best in the market about control and fiability Review Source Talk to a Capterra advisor for free and get results within 15 minutes.