# Page 21 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 21 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 501-525 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RC Russell C. Systems Administrator Wholesale Used the software for: 1-2 years ### "The best product to use for Sales data and customer resource management." August 5, 2024 5.0 Pros SalesForce is customizable, their support is great and very helpful, and the product presents useful metrics and data in a way that is easy to consume. Cons The price is a bit high, integration can be rocky at times, and there were some items of customization that we could not alter. Review Source DL Daniela L. Sales Manager Telecommunications Used the software for: Less than 6 months ### "Powerful but Pricey" August 10, 2024 3.0 Overall, my experience has been positive. The learning curve can be a bit steep, but once you get the hang of it, it’s efficient Pros I helps to keeps everything organized in one place. It’s super easy to use, and the automation features save a ton of time. Plus, the reports are awesome for making quick decisions. Overall, it’s a really handy tool for managing sales Cons It can be a bit overwhelming at first. There are so many features and options that it takes some time to get used to everything. Also, it can get pricey, especially for smaller businesses Switched from [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) It was the decision of the company I worked for. Review Source JB Joshua B. Contract Specialist Information Technology and Services Used the software for: Less than 6 months ### "Overall positive experience, be prepared to invest time in learning the system" May 1, 2025 5.0 Overall positive experience, be prepared to invest time in learning the system and where things are. Pros Easy to use user interface, detailed and customisable dashboard. Cons Accessing certain functions and making changes to entries can be buried under layers of menus. Review Source HA Hemant A. Data Entry Computer Software Used the software for: 6-12 months ### ""The Ultimate Sales Solution Enhancing Sales Performance and Productivity"" July 29, 2024 4.0 Overall, Salesforce Sales Cloud is a powerful CRM solution that has helped me in scaling business and adapt needs .The high cost and complexity of implementation can be significant considerations but the benefits far outweigh these concerns. Pros Salesforce Sales Cloud provides a comprehensive suite of tools and features to empower sales teams. It helps me to enhance sales processes and customer relationship management. It has a very easy user interface and good customer support. The analytic tools in sales cloud are superb . Also a thing that i like about sales cloud is that it integrates seamlessly with other salesforce products which allows us to connect various systems and centralize our data. Cons So far, I don't have any dislike about Salesforce Sales Cloud as I got all I need from this software but a thing which i think should be looked on is that pricing can be expensive for startups especially as it includes extra charges for integration and customization. One more thing is that implementation process can take weeks or even months so this can be a challenge for businesses looking for a quick setup. Review Source ER Edern R. Web data analyst Newspapers Used the software for: 6-12 months ### "Plateforme complète pour la CRM et plus" July 15, 2024 4.0 L'interface est ergonomique, la prise en main est facile. L'utilisation de certaines options plus complexes comme l'intégration via API peut nécessiter des compétences informatiques plus avancées. Pros \- Plateforme utile pour la CRM, mais également l'automatisation des processus ou l'analyse de données. - Utilisation intuitive et adaptée à tous les niveaux - Possibilité d'export de données pour l'analyse - Le fonctionnement via cloud facilite l'accès et est bien fonctionnel - L'intégration facilitée à d'autres logiciels tels que PowerBI ou à l'envoi de campagnes emailing Mailchimp - L'IA Einstein et l'automatisation qui s'intègre bien au workflow / à l'utilisation quotidienne - Les pages de profil clients sont claires et ergonomiques Cons \- Frais plus coûteux pour les PME, mais sans être excessif - Latences occasionnelles lors de l'utilisation de la plateforme cloud Review Source BR Betsabe R. Team leader Hospital & Health Care Used the software for: 6-12 months ### "Easy to access" September 2, 2024 4.0 Pros The dashboard allows to access directly to the different sections of each client. Cons Sometimes opening documents may require to refresh the browser. Review Source VR Verified Reviewer Lead Designer Entertainment Used the software for: Less than 6 months ### "Best CRM for Business" September 10, 2024 5.0 overall, very happy with ease of use and adaptability. Pros Forecast management allows us to build targets and track them. Cloud based accessibility makes it easy to work from anywhere so increases productivity and efficiency Cons I have not faced any issue yet as most features I need are built in the software, removing data sometimes becomes an issue. Review Source MT Morgan T. Marketing Assistant Mechanical or Industrial Engineering Used the software for: 2+ years ### "Very strong service if you have the budget for it" August 13, 2024 5.0 Pros Powerful CRM, customizable, strong reporting, excellent customer support, integrates with many tools. Cons Expensive, complex to implement, steep learning curve, requires additional apps for full functionality, potential for data overload. Review Source DP Dip P. Customer service representative Logistics and Supply Chain Used the software for: 1-2 years ### "Lead submission " August 8, 2024 4.0 Good i would say its more effective and efficient software Pros Love everything thay we can enter in the salesforce as its easy to keep track on any new custom lead Cons Nothing not to like about as i use it for daily work place Review Source ML Marmi L. Content and Digital Marketing Specialist E-Learning Used the software for: 1-2 years ### "Contact Management" December 2, 2024 5.0 Convenient way to check and categorize contacts Pros Accessibility of all contacts in one place Cons Encoding and migration of information is difficult Review Source RB Rajkumar B. I can online work Accounting Used the software for: Less than 6 months ### "Very nice. It is too good. " March 16, 2024 5.0 I provide you and others who watching the reviews please use it and fell happy. Pros Very good. I think it is so nice that you need not to say about it's goodness . Cons It's works very well. I think it is too good . Review Source MK Marc K. Senior Scientist Biotechnology Used the software for: Less than 6 months ### "Great Salesforce experience " October 28, 2024 4.0 As an experienced Saleforce user I like the new Cloud function which adapts to my user style. Pros Flexibility and adaptability of the software AI incorporation is a great benefit but usefulness need to be demonstrated User friendly interface when familiar with SF use Integration of different apps Cons Complexity can be overwhelming. Streamline interface is difficult to use Review Source DE Dawn E. RV Sales Specialist Consumer Goods Used the software for: 2+ years ### "Salesforce always delivers" September 3, 2024 5.0 I have had extensive use with Salesforce over many different roles Pros The ease of use in finding customer information with different search areas Cons There is nothing I disliked we transferred our sales side to vinsolutions but still use Salesforce for our service dept. Review Source JE Johnson E. HVAC Service Sales Representative Facilities Services Used the software for: 6-12 months ### "SALESFORCE THUMBS UP!!!" August 15, 2024 5.0 Overall, the software is very useful for a sales person. Pros The organization of the sales process from targeting up to closing the deal. Cons The linking to other software such as Nxgen. Review Source Aviral G. Manager Business Supplies and Equipment Used the software for: 1-2 years ### "Complex but Comprehensive Sales Enablement tool" August 5, 2024 4.0 I was in marketing team but we were using the Sales cloud data to generate reports on MQLs and SQLs, overall it was ok, importing and exporting data was not tough but somethings got tricky due GDPR at that time like 4-5 year back. Pros I was actually supporting the sales team in using the tool more efficienctly. Lead tracking and scoring system was good as it help to priortise the leads. Easy Integrations with other tool was also a nice thing with salescloud. Cons The intial set up and customisations were very complex abd alsoonfiguring it to match specific business processes can be time-consuming and sometimes requires a steep learning curve. Review Source kA kareem A. accountant Accounting Used the software for: 2+ years ### "It is very wonderful as it provides seamless services to its customers on a permanent basis. It provides services such as direct chat," July 30, 2024 5.0 My experience was great and I prefer using it for a longer period Pros Ease of communication with the customer Cons There is nothing negative about it, they provide everything wonderfully Review Source Louise R. Customer support Accounting Used the software for: Less than 6 months ### "Very convenient software " September 23, 2024 5.0 I love it I would recommend this software to any of the companies. Pros Keeping up with data and hours and very good. Cons Nothing much everything work very good. Review Source AC Alice C. Nurse Case Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Sales Force is good for Organizations" September 25, 2024 5.0 great program no concerns when I compare to the other we used Pros ease of use and its web based software so no matter where I am I can access Cons nothing I can recall it think it is a great program Review Source CG Cibele G. Administradora Accounting Used the software for: I used a free trial ### "It doesn't work, error!!" August 2, 2024 1.0 I tried to access the app to see how it worked and the system gave me an error, I couldn't use it, my phone is Android. Pros I didn't like the application, I also didn't understand what it works for, it doesn't work properly, the application gives an error. Cons I didn't like it at all, because when I tried to enter it gave me an error. Review Source BG Barbara G. Contabile Insurance Used the software for: I used a free trial ### "Poco funzionale" May 14, 2024 4.0 Pros Poche cose mi sono piaciute di questo software, non è facile nell' utilizzo. Cons Quasi tutto, non mi piace proprio, non lo comprero Review Source PF Ping F. Operations Analyst Oil & Energy Used the software for: 1-2 years ### "Amazing Business Tool" August 1, 2024 5.0 Pros Fast response I am satisfied with the system, particularly its speedy access to almost every page, and I find the interface comfortable to use. Cons Salesforce can be a bit complicated to use at first because the platform has many features and can store a lot of information and functions. Review Source JB Jemma B. Customer Service Representative Apparel & Fashion Used the software for: 1-2 years ### "Easy to use" November 9, 2024 5.0 Pros Easy to use and use with multiple people Cons Website can sometime crash which delays work flow Review Source IW Isaac W. Project Manager Consumer Goods Used the software for: Less than 6 months ### "Sale Force review" September 4, 2024 4.0 Great overall, once you have the hang of all the features it is a very powerful tool Pros What I like most about Salesforce Sales Cloud is how it gives us a complete view of our customers, making it easier to personalize our approach. The customizable dashboards help us keep track of important metrics, and it integrates smoothly with the other tools we use. The automation features I also like due to simplicity. Cons It can be quite complex. The sheer number of features and options can lead to a steep learning curve, requiring significant time and training to fully understand and utilize Review Source JM Jayson M. Founder Real Estate Used the software for: 2+ years ### "Sales Cloud key to any Sales Organization " June 8, 2024 4.0 Pros I like how much functionality comes out of the box. I also like how easy it is to customize. While some pieces require technical experts, basic things are pretty easy to learn and Trailhead is an amazing free tool. The community around Salesforce is pretty awesome too. Cons It's not cheap. Pricing is varied depending on how many licenses you need and how well you can negotiate. They don't publish standard pricing which can be frustrating. Review Source JC Jennifer C. Director Luxury Goods & Jewelry Used the software for: 6-12 months ### "Saleforce software" August 15, 2024 5.0 good so far everything is running good operations Pros the Intergrations capability the integration into our Sofware was easy Cons so far nothing everything has been a smooth transition Review Source Talk to a Capterra advisor for free and get results within 15 minutes.