# Page 22 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 22 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 22 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 526-550 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ES Erik S. Customer care specialist Consumer Services Used the software for: 6-12 months ### "Good for state Paid leave program" August 27, 2024 4.0 Pros Easy to navigate and easy to learn the ins and out Cons Things could be more organized and sometimes there are glitches Review Source TL Tara L. Telemarketer Consumer Services Used the software for: 6-12 months ### "Salesforce is a great asset to your company " September 23, 2024 5.0 easy to use and very user friendly would recommend Pros Easy to use and very user friendly i would recommend Cons nothing i least like about this it is a great system to use Review Source VK Vandana K. Admin Arts and Crafts Used the software for: 6-12 months ### "Helpfull software " June 12, 2024 5.0 My experience is good..its good not that bad . Pros It is upgraded software which helps to improve our business Cons This the fastest app which helps me to do my work fastly Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 6-12 months ### "All about the Salesforce" October 5, 2018 3.0 Pros Salesforce is an American cloud computing company and trustworthy. Cons Customer support need to be improved and within timeframe. Review Source SH Savannah H. Payroll Specialist Accounting Used the software for: 6-12 months ### "Great Product with lots of uses" August 6, 2024 4.0 I was pleased with Salesforce. I received great training before using it. Pros It was able to contain a lot of information and was able to organize it decently Cons At times it is hard to find what you are looking for because there is so many things you can do within Salesforce Review Source SSA Syed Shahid A. Endpoint and SOC Lead Retail Used the software for: 2+ years ### "This is very usefull product for company groth" July 30, 2024 5.0 Overall experiences are very good and mostly like to grow bussness. Pros I mostly like customer service in salesforce. Cons Its need to customize user friendly and flexible. Review Source AN Avery N. Call Agent Consumer Services Used the software for: Less than 6 months ### "Salesforce Review " September 23, 2024 5.0 Pros Very very easy to use and navigate things on. Easy to pick up if you’re new to the system Cons The only bad thing about it is, sometimes you put information in and it doesn’t save all of the info when you hit save Review Source Souradeep R. Application Engineer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Review of Salesforce Sales Cloud" August 11, 2024 5.0 The overall experience is not bad but is a bit costly. New user will take time to learn it completely. Pros The Salesforce Sales Cloud is all in one for Sales, leads and funnels etc. It is fully customizable with AI assistance, which makes the report much more accurate with adequate data. It supports Automation, which makes workflow management easy. Cons The platform is not cost effective. Review Source RA RODERICK A. Vice President Entertainment Used the software for: 2+ years ### "Solid Program for Full Visibility" September 6, 2024 4.0 Solid experience. Overall it assisted in creating visibility to our sales team. Pros Being able to house all pending business in one location for all departments. Cons A little difficult to create custom reports that coincide with our financial reports Review Source NR Nikki R. Manager Telecommunications Used the software for: 2+ years ### "Salesforce" June 20, 2024 5.0 I love it and would recommend it to anyone! Pros I like to use Salesforce as it's easily customizable. It's a one stop shop for most of the tools that we are using. It contains customer's accounts at the same time the tools we use to identify the issue on the account. Cons Since we have customized it, it has a lot of tabs and can get confusing at times. Review Source MB Maritza B. Owner Food & Beverages Used the software for: 6-12 months ### "The best Salesforce Sales" January 7, 2024 5.0 Pros I like every aspect about Salesforce Sales Cloud Cons There is nothing to not like about Salsesforce Sales Cloud Review Source JR Jennifer R. Billing dept Financial Services Used the software for: 1-2 years ### "Salesforce in a cloud " June 21, 2024 5.0 Love salesforce . The concept is good and it manages many functions we need for our company Pros I loved we could create our own dashboards and the ease of use Cons It was hard to make any updates . It seemed it crashed any time we tried and w head to chatter in to support Review Source Soumiya A. Account Manager Computer Software Used the software for: 2+ years ### "Salesforce Sales Cloud: à comprehensive CRM solution for rowing business with complex needs. " June 3, 2024 5.0 Overall, my experience has been positive. Despite the initial complexity, the platform's comprehensive features & integration capabilities have greatly improved our customer management & business processes. Pros I appreciated the robust client management features, powerful workflow automation, & extensive customization options. These capabilities significantly enhanced customer relationship management & operational efficiency. Cons The steep learning curve & complexity of setup were challenging. Setting up access controls, customizing fields, & configuring workflows required significant time & expertise. Review Source AT Abhy T. Accountant Accounting Used the software for: Less than 6 months ### "Helping platform " August 1, 2024 5.0 It is so helpfull and by using this i dont need to roam in the market and there is no need to hire salesman. Pros It is easiest to sell anything in this .in which we do not need to work hard. Cons I dont understand anything about the charter. Review Source JH John H. CEO Entertainment Used the software for: 6-12 months ### "Amazing Experience " August 2, 2024 5.0 It was smooth and the price was manageable. Pros Very intuitive and easy to use. I found the program easy to use for even the worst techies. Cons Nothing. It workes very well for my business overall. Review Source hH henry H. admin Airlines/Aviation Used the software for: I used a free trial ### "adminstrator" June 3, 2024 5.0 Pros great prductivtity allowed in this program Review Source AB Abhijeet B. Customer service advisor Airlines/Aviation Used the software for: Less than 6 months ### "GOOD CRM AND BEST DESIGN " August 16, 2024 5.0 It is pretty good as a CRM and good design anyone can learn Pros It is the best CRM I have worked on it easy and convenient when you are using it fast customer tagging and good to handle Cons Customer experience is the best on the CRM and the design Review Source MD Matt D. Supply Chain Analyst Health, Wellness and Fitness Used the software for: Less than 6 months ### "Salesforce is amazing!" November 7, 2024 5.0 Our experience has been great, we wouldn't know what to do without Salesforce. Pros Salesforce has been an incredible tool for our sales team, very visual friendly. Cons Not much! Maybe it could incorporate a few more fields? Review Source MMA Misty Mae A. LEAD ASSOCIATE Logistics and Supply Chain Used the software for: 2+ years ### "MANUAL AND EDI" August 1, 2024 5.0 Pros Very useful for our daily work for Manual and Pending EDI bookings. Review Source MD Monica D. Lead intake specialist Construction Used the software for: Less than 6 months ### "Good but tough" September 19, 2024 4.0 You can make it easy to keep track of customers but it might be hard to work with. Pros It helps with keeping track of customers. Cons To me it was not with a good flow to work with. Review Source CL Cedric L. Ingenieur Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Salesforce - avis" August 16, 2024 5.0 Experience tres bien. Logiciel me permets de realiser beaucoup de projets Pros Tres facile a utiliser. Le logiciel nous offre beaucoup d'options Cons Trop d'options on utilise pas tout les options Review Source HK Hayley K. Trader Marketing and Advertising Used the software for: 2+ years ### "Salesforce - July 2024" July 30, 2024 5.0 Pros I like the Salesforce UI and I find it easy to navigate between functions. We use Salesforce to manage all of our booked business and I find it very easy to locate contracts and make changes. Cons I think there are certain functions that Salesforce overcomplicates/makes tedious. For example, making many upweights/downweights to booked business can be very complicated and these changes are not recorded in a clear manor. Review Source JS John S. Manager Telecommunications Used the software for: I used a free trial ### "It's Salesforce. It's not supposed to be fun." August 5, 2024 3.0 Salesforce Sales Cloud is my favorite product from Salesforce but I prefer moving to other easy to use systems Pros Salesforce Sales cloud provides AI insights to help automate your pipeline at different stages if already using salesforce. Cons Salesforce Sales Cloud is over-priced for what similar competitors can deliver. Alternatives considered [Vitally](https://www.capterra.com/p/179837/Vitally/) Reason for choosing Salesforce Sales Cloud Easier integration since using Salesforce products already. Review Source LT London T. Sales Support Education Management Used the software for: 6-12 months ### "Salesforce CRM" July 28, 2024 5.0 Pros I like the ability to customize dashboards, and see my personal reporting on a daily basis. Cons I don’t love how they are changing the cadance sequence. Review Source JB Jennifer B. Loan Officer Real Estate Used the software for: 6-12 months ### "Exceptional Product - Highly Recommend!" July 31, 2024 5.0 Pros Salesforce is the benchmark against which all other CRMs are measured. The customization that an organization can implement into the crm makes it invaluable for any business that wants to maximize it's relationship and profit potential. Cons What I love most about it is also one of the things that I like least in that it can vary from organization to organization. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.