# Page 23 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 23 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18784 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18784) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 23 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 551-575 of 18784 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SR Sunita R. Product Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Salesforce Sales Cloud Review" August 16, 2024 4.0 Overall experience is ok. It could be better. Pros Easy to download. One login can connect across range of software. Cons I used Pardot and updating templates is not easy. When compared to Knak, Knak is so much easier to clone templates. Review Source VR Verified Reviewer Engineering Intern Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "salesforce sales cloud review as a user" August 30, 2024 4.0 Pros great service for a business to manage track and report requests. very useful and responsive service. Cons overly complex and can be simplified for basic user plans. Review Source VR Verified Reviewer customer support Glass, Ceramics & Concrete Used the software for: 2+ years ### "MY HONEST REVIEW " June 21, 2024 5.0 My experience with Salesforce Sales Cloud has been largely positive, as it's a robust and versatile platform that offers a wide range of features to streamline sales processes and enhance customer relationship management. Pros Salesforce Sales Cloud stands out for its robust CRM capabilities, advanced automation, powerful analytics, seamless integration, and user-friendly mobile access. Its scalability, customization options, collaboration tools, and AI-driven insights further enhance its value, making it a comprehensive solution for managing and optimizing sales processes. These features collectively contribute to improved sales performance, better customer relationships, and greater business success. Cons Salesforce Sales Cloud is a comprehensive and powerful CRM platform, but its complexity, cost, and customization requirements can be challenging, especially for smaller businesses or those without dedicated technical resources. Improvements in user interface simplicity, pricing transparency, performance, and support quality could enhance the overall user experience and make it more accessible to a broader range of businesses. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) because i found it more reliable and efficient when it comes to business. Review Source JC Jennifer C. Director Luxury Goods & Jewelry Used the software for: 6-12 months ### "Saleforce software" August 15, 2024 5.0 good so far everything is running good operations Pros the Intergrations capability the integration into our Sofware was easy Cons so far nothing everything has been a smooth transition Review Source kA kareem A. accountant Accounting Used the software for: 2+ years ### "It is very wonderful as it provides seamless services to its customers on a permanent basis. It provides services such as direct chat," July 30, 2024 5.0 My experience was great and I prefer using it for a longer period Pros Ease of communication with the customer Cons There is nothing negative about it, they provide everything wonderfully Review Source JH John H. CEO Entertainment Used the software for: 6-12 months ### "Amazing Experience " August 2, 2024 5.0 It was smooth and the price was manageable. Pros Very intuitive and easy to use. I found the program easy to use for even the worst techies. Cons Nothing. It workes very well for my business overall. Review Source SSA Syed Shahid A. Endpoint and SOC Lead Retail Used the software for: 2+ years ### "This is very usefull product for company groth" July 30, 2024 5.0 Overall experiences are very good and mostly like to grow bussness. Pros I mostly like customer service in salesforce. Cons Its need to customize user friendly and flexible. Review Source ER Edern R. Web data analyst Newspapers Used the software for: 6-12 months ### "Plateforme complète pour la CRM et plus" July 15, 2024 4.0 L'interface est ergonomique, la prise en main est facile. L'utilisation de certaines options plus complexes comme l'intégration via API peut nécessiter des compétences informatiques plus avancées. Pros \- Plateforme utile pour la CRM, mais également l'automatisation des processus ou l'analyse de données. - Utilisation intuitive et adaptée à tous les niveaux - Possibilité d'export de données pour l'analyse - Le fonctionnement via cloud facilite l'accès et est bien fonctionnel - L'intégration facilitée à d'autres logiciels tels que PowerBI ou à l'envoi de campagnes emailing Mailchimp - L'IA Einstein et l'automatisation qui s'intègre bien au workflow / à l'utilisation quotidienne - Les pages de profil clients sont claires et ergonomiques Cons \- Frais plus coûteux pour les PME, mais sans être excessif - Latences occasionnelles lors de l'utilisation de la plateforme cloud Review Source PW Peggie W. AR Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Ease of Use" August 19, 2024 5.0 Learning curve not difficult. Customer service very helpful and responsive. Pros Ease of use and ability to follow progress in one place. Nice Flow. Cons I really like the software, so I am not able to find anything particularly negative at this time. Review Source JS John S. Manager Telecommunications Used the software for: I used a free trial ### "It's Salesforce. It's not supposed to be fun." August 5, 2024 3.0 Salesforce Sales Cloud is my favorite product from Salesforce but I prefer moving to other easy to use systems Pros Salesforce Sales cloud provides AI insights to help automate your pipeline at different stages if already using salesforce. Cons Salesforce Sales Cloud is over-priced for what similar competitors can deliver. Alternatives considered [Vitally](https://www.capterra.com/p/179837/Vitally/) Reason for choosing Salesforce Sales Cloud Easier integration since using Salesforce products already. Review Source BD BISHOY D. Managing Director Architecture & Planning Used the software for: Less than 6 months ### "Salesforce Sales Cloud Review" September 7, 2024 4.0 From my experience, I would like to say that they are one of the best sales companies and I recommend the largest number of people to them because they are truly excellent. Pros One of the best sales companies. The most important advantages are ease of use and customer support. Cons From my experience I haven't seen any negatives so far they are really great Review Source AT Abhy T. Accountant Accounting Used the software for: Less than 6 months ### "Helping platform " August 1, 2024 5.0 It is so helpfull and by using this i dont need to roam in the market and there is no need to hire salesman. Pros It is easiest to sell anything in this .in which we do not need to work hard. Cons I dont understand anything about the charter. Review Source LT London T. Sales Support Education Management Used the software for: 6-12 months ### "Salesforce CRM" July 28, 2024 5.0 Pros I like the ability to customize dashboards, and see my personal reporting on a daily basis. Cons I don’t love how they are changing the cadance sequence. Review Source PF Ping F. Operations Analyst Oil & Energy Used the software for: 1-2 years ### "Amazing Business Tool" August 1, 2024 5.0 Pros Fast response I am satisfied with the system, particularly its speedy access to almost every page, and I find the interface comfortable to use. Cons Salesforce can be a bit complicated to use at first because the platform has many features and can store a lot of information and functions. Review Source MMA Misty Mae A. LEAD ASSOCIATE Logistics and Supply Chain Used the software for: 2+ years ### "MANUAL AND EDI" August 1, 2024 5.0 Pros Very useful for our daily work for Manual and Pending EDI bookings. Review Source HK Hayley K. Trader Marketing and Advertising Used the software for: 2+ years ### "Salesforce - July 2024" July 30, 2024 5.0 Pros I like the Salesforce UI and I find it easy to navigate between functions. We use Salesforce to manage all of our booked business and I find it very easy to locate contracts and make changes. Cons I think there are certain functions that Salesforce overcomplicates/makes tedious. For example, making many upweights/downweights to booked business can be very complicated and these changes are not recorded in a clear manor. Review Source AP Ale P. SWE Information Technology and Services Used the software for: 1-2 years ### "Great Salesforce Sales Cloud!" September 13, 2024 5.0 Pros It is. agreat resource to find any information about the company resources. Cons It is a bit caothic the way in which you can find resources. Review Source JB Jennifer B. Loan Officer Real Estate Used the software for: 6-12 months ### "Exceptional Product - Highly Recommend!" July 31, 2024 5.0 Pros Salesforce is the benchmark against which all other CRMs are measured. The customization that an organization can implement into the crm makes it invaluable for any business that wants to maximize it's relationship and profit potential. Cons What I love most about it is also one of the things that I like least in that it can vary from organization to organization. Review Source Gaëtan G. VP PMO and Delivery Information Technology and Services Used the software for: 2+ years ### "Number one Sales Management tool" June 21, 2024 5.0 Salesforce Sales Cloud is an easy way to access to the leader of Sales Management tools, but this has a cost not all (small) companies would like to spend. Pros Comprehensive end-to-end features for Sales Management Ease of use of most of the functionalities Powerful Dashboard and Analytics features Cons Cost Some advanced features are a bit complex to use (e.g: advanced Sales Pipeline workflow) Customer support sometimes slow Review Source Shashank R. Head of Marketing Financial Services Used the software for: 1-2 years ### "Mature System for large organization" June 24, 2024 4.0 It is ensuring to use versatile business system. It has all the features needed by organization for optimal business analytics and forecast Pros Lots of features Mature and evolved system Established knowledbase and online help available Ready support and experts available Cons Expensive Legacy system Ease of use / navigation Maintanance is expensive Review Source VR Verified Reviewer Manager Automotive Used the software for: I used a free trial ### "Increasing " July 27, 2024 5.0 It’s a good jobe if we focus on it honestly Pros Hardworking success honestly and kindness Cons Pay a good amount for hardworking and honesty Review Source IM Ian M. Senior account director Marketing and Advertising Used the software for: Less than 6 months ### "A great sales tracking tool" August 6, 2024 4.0 A great tool for managing client forecasting. Easy to use, good UI and good value Pros Easy to track my pipeline and follow sales leads through the funnel. Great for contact management too Cons It’s really basic but I hate how it makes me change my password monthly Switched from [Deltek WorkBook](https://www.capterra.com/p/237145/Deltek-WorkBook/) Better reporting and management integration Review Source NR Nabila R. Intern Capital Markets Used the software for: Less than 6 months ### "Salesforce is very complex" November 13, 2024 5.0 Pros I used it for maintaining donor database. Cons I think you can do a lot with it, which is not intuitive. Review Source IC Ivan C. Gerente de TI Information Technology and Services Used the software for: 6-12 months ### "Una Solución Adaptativa y Personalizable" July 4, 2024 5.0 Un herramienta excepcional, potente, segura, disponible, personalizable de ultima generación. Pros La forma en se puede personalizar para la realidad comercial de los clientes. Cons El precio de la suscripción hace que sea una solución dificil de adquir para pequeños equipos Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[Dynamics 365 Sales](https://www.capterra.com/p/248301/Dynamics-365-Sales/) Reason for choosing Salesforce Sales Cloud Por su robustez, por su personalización, por su seguridad Switched from [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Se opto por el cambio, para tener una herramienta centralizada con Marketing Digital, Mesa de Ayuda y Ventas Review Source JC Jess C. Administrative Accounting Used the software for: 1-2 years ### "Salesforce" August 1, 2024 4.0 Pros Organized system to do a variety of tasks. Cons Due to the variety of tasks, the system would go down frequently. 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