# Page 23 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 23 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 23 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 551-575 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Jess C. Administrative Accounting Used the software for: 1-2 years ### "Salesforce" August 1, 2024 4.0 Pros Organized system to do a variety of tasks. Cons Due to the variety of tasks, the system would go down frequently. Review Source SR Sunita R. Product Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Salesforce Sales Cloud Review" August 16, 2024 4.0 Overall experience is ok. It could be better. Pros Easy to download. One login can connect across range of software. Cons I used Pardot and updating templates is not easy. When compared to Knak, Knak is so much easier to clone templates. Review Source AS ANTHONY S. CEO Construction Used the software for: Less than 6 months ### "Awesome App with great features. " September 2, 2024 4.0 Powerful, user-friendly, enhances sales efficiency. Pros Flexible customization and robust analytics tools. Cons Complex setup can be overwhelming for new users. Review Source VR Verified Reviewer Engineering Intern Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "salesforce sales cloud review as a user" August 30, 2024 4.0 Pros great service for a business to manage track and report requests. very useful and responsive service. Cons overly complex and can be simplified for basic user plans. Review Source mG meenal G. consultant Education Management Used the software for: 1-2 years ### ""streamlining sales: A comprehensive review of salesforce sales cloud"" May 30, 2024 5.0 For companies trying to increase growth and optimize their sales processes, salesforce cloud is a complete and effective solution. Sales teams can efficiently nurture leads and close deals with the help of its wide feature set, which provide robust tool for managing leads, opportunities, and clients relationships. The platform's scalability and customization option provide the flexibility to react to change company needs, while easy connectivity with others other salesforce product and third-party apps offers a cohesive ecosystem for increase productivity. All things considered salesforce sales cloud is the best option available looking to maximize their sales process. Pros 1) salesforce sales cloud improves productivity and efficiency by providing a broad range of tools and capabilities to manage every step of a sales process, from lead creation to deal close. 2) cloud's highly configurable platform enable companies to mold the system to fit their unique requirement and expand as their organization expand, guaranteeing, flexibility and adaptability throughout time. 3) smooth integration- it offers the single environment for sales team to collaborate and access all pertinent information and resources in one location by integrating smoothly with other salesforce products and third party application. Cons 1\] the wide range of functionality and customization choices available in salesforce sales cloud can be intimidating to novice users. it takes lots of efforts and training to fully understand its potential and operate the platform effectively. 2\] its pricing can be too high for startups and small companies, especially when it includes in extra charges for integration, customization, and continues support. Review Source SAD Sihloniphile Angel D. Administrator Events Services Used the software for: 1-2 years ### "Salesforce Sales Cloud Slales Tracking Review" June 3, 2024 4.0 Salesforce Sales Cloud is a comprehensive sales tracking tool that has revolutionized the way sales teams operate and achieve their goals. As a leading customer relationship management (CRM) platform, it offers a plethora of features designed to streamline sales processes, improve efficiency, and enhance overall productivity. key features such as, Lead and Opportunity Management, Sales Forecasting, Customizable Dashboards and Reports, Mobile Accessibility, Integration Capabilities, Automation and AI. Salesforce Sales Cloud is known for its user-friendly interface. While it offers a vast array of features, the platform is designed to be intuitive, ensuring that even those who are not tech-savvy can navigate it with ease. The learning curve is relatively short, thanks to the extensive training resources and support provided by Salesforce. Salesforce Sales Cloud is a powerful and versatile tool for sales tracking and management. Its comprehensive feature set, coupled with advanced analytics and AI, makes it an invaluable asset for sales teams aiming to increase efficiency and drive growth. While there are some drawbacks, such as cost and complexity, the benefits far outweigh these issues, making Sales Cloud a top choice for businesses looking to optimize their sales processes. Pros Comprehensive lead and opportunity management Robust sales forecasting and analytics Customizable dashboards and reports Mobile accessibility for on-the-go sales tracking Seamless integration with other tools Advanced automation and AI features Cons The platform can be expensive, especially for small businesses. Customization options, while powerful, can be overwhelming for new users. Some users report that the system can be slow at times, particularly with large datasets. The extensive feature set may require significant training for full utilization. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot is an easy-to-use, affordable CRM solution that integrates well with marketing and service tools. Its intuitive interface and lower entry cost make it particularly appealing for businesses focused on inbound marketing and seeking quick implementation. Salesforce Sales Cloud, has extensive feature set, scalability, and integration capabilities make it a powerful tool for managing sophisticated sales operations, but it comes with a higher cost and a steeper learning curve. Ultimately, the choice between HubSpot Sales Hub and Salesforce Sales Cloud will depend on your specific business needs, budget, and preferences. Consider evaluating both platforms with a free trial or demo to determine which best aligns with your sales strategy and goals. Review Source PW Peggie W. AR Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Ease of Use" August 19, 2024 5.0 Learning curve not difficult. Customer service very helpful and responsive. Pros Ease of use and ability to follow progress in one place. Nice Flow. Cons I really like the software, so I am not able to find anything particularly negative at this time. Review Source VR Verified Reviewer Manager Automotive Used the software for: I used a free trial ### "Increasing " July 27, 2024 5.0 It’s a good jobe if we focus on it honestly Pros Hardworking success honestly and kindness Cons Pay a good amount for hardworking and honesty Review Source OS Oliver S. IT Administrator Construction Used the software for: 1-2 years ### "CRM SalesForce ist unser System" July 18, 2024 4.0 Pros Die einfache Bedienung, der Support, durch die Cloud Weltweit erreichbar. Cons Einrichtung und Lizenzkosten sind schon sehr hoch. Review Source Ramya R. Digital marketer Computer Software Used the software for: Less than 6 months ### "Powerful CRM Solution for Sales Teams" June 9, 2024 5.0 As a comprehensive CRM solution, it has transformed the way our sales team operates. Centralizing customer data, streamlining processes, and gaining valuable insights have significantly improved our efficiency and effectiveness. Although the initial setup and customization required effort, the long-term benefits have been substantial. Salesforce's commitment to continuous innovation and their robust partner ecosystem further solidify its position as a market leader in the CRM space. Sales Cloud becomes an indispensable tool for driving efficiency and revenue growth. I'd recommend it to any serious sales team. Pros Salesforce Sales Cloud is incredibly powerful and customizable. The opportunity tracking and pipeline management tools are top-notch, giving you complete visibility into your sales process. The mobile app allows me to stay productive on-the-go. I love the integration with other apps like Gmail, calendars, etc. It really consolidates everything I need for sales into one platform. The reporting and dashboards provide excellent insights. Cons The learning curve can be quite steep, especially for more advanced functionality. New users will likely need training and support. The pricing model with multiple tiers and add-ons can get very expensive as you scale up, especially for smaller businesses. Some find the interface a bit clunky and dated compared to newer CRMs. Review Source IM Ian M. Senior account director Marketing and Advertising Used the software for: Less than 6 months ### "A great sales tracking tool" August 6, 2024 4.0 A great tool for managing client forecasting. Easy to use, good UI and good value Pros Easy to track my pipeline and follow sales leads through the funnel. Great for contact management too Cons It’s really basic but I hate how it makes me change my password monthly Switched from [Deltek WorkBook](https://www.capterra.com/p/237145/Deltek-WorkBook/) Better reporting and management integration Review Source DJT Daniel J. T. Building inspector Real Estate Used the software for: Less than 6 months ### "Salesforce sales cloud" November 27, 2024 4.0 Pros The platform offers a wide array of tools, including lead management, sales forecasting, and reporting, which help streamline sales processes. Cons Due to its extensive features and customization options, new users may find Salesforce Sales Cloud challenging to learn and require significant training Review Source RL Ramswaroop L. Freelancer Computer Software Used the software for: 2+ years ### "Salesforce Sales Cloud for Professionals " March 3, 2024 5.0 Overall, Salesforce Sales Cloud provides a comprehensive suite of tools and features to empower sales teams, improve efficiency, and drive revenue growth. Its scalability and flexibility make it suitable for businesses of all sizes and industries. However, successful implementation and utilization require proper training, customization, and ongoing support. Pros Assisting in the implementation of a cutting-edge, new system to modernise the company. It is simple to use and adaptable, making it possible to add new features as needed to meet corporate requirements. Cons The one drawback I have experienced with SalesForce is that effort may be lost due to the non-automated storage of entered data. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Salesforce Sales Cloud The following factors make it very important for me to choose Salesforce Sales Cloud over other business alternative CRM products, although this decision depends on the specific needs, preferences, and priorities of each individual or individual organization. Sales Force Sales Cloud is--- Industry Leader Comprehensive Feature Set Scalability Customization and Flexibility Integration Ecosystem User Experience Community and Support Review Source BD BISHOY D. Managing Director Architecture & Planning Used the software for: Less than 6 months ### "Salesforce Sales Cloud Review" September 7, 2024 4.0 From my experience, I would like to say that they are one of the best sales companies and I recommend the largest number of people to them because they are truly excellent. Pros One of the best sales companies. The most important advantages are ease of use and customer support. Cons From my experience I haven't seen any negatives so far they are really great Review Source AW Amber W. Digital Project Manager Retail Used the software for: 2+ years ### "Great tool for companies tracking sales goals!" June 21, 2024 5.0 Overall I had a great experience I was trained on the tool properly so I have become somewhat of an expert utilizing Salesforce cloud. Pros I was able to successfully track customer data and sales for my company. This allowed us to progress further in our sales goals as a team. Cons There is a lot to navigate but with the proper training it is easy to figure out. Review Source ND Nigel D. Csr Transportation/Trucking/Railroad Used the software for: 2+ years ### "A great addition to any team that has sales and stats to keep up with" June 21, 2024 5.0 Pros The user friendly interface has changed the dynamic of our days in a manner that allows double the productivity by reducing the time and effort needed between each and every task! Cons Nothing to complain about! Everything has been smooth sailing! Review Source HA Harriet A. Manager Consumer Goods Used the software for: 6-12 months ### "My experience on Salesforce Sales Cloud" July 30, 2024 4.0 Pros The Jira app allows you to simply keep track of notifications and updates. Cons The app crashes a lot sometimes, and I have to close the app and open it again.  Review Source Noer Iman Drestha D. UI UX Designer Design Used the software for: 6-12 months ### "Salesforce Sales Cloud: Streamlining Project Dynamics" February 17, 2024 5.0 Salesforce Sales Cloud is a powerful tool for optimizing sales processes, despite initial learning curves and customization requirements. Pros Salesforce Sales Cloud offers robust sales automation, insightful analytics, and seamless integration. Cons It can be complex for new users and may require additional customization for specific business needs. Review Source ND Nelson D. Manager Information Technology and Services Used the software for: 2+ years ### "Value of Salesforce Cloud" February 20, 2024 4.0 As a dedicated user of Salesforce Cloud, I am excited to share my insights and experiences with this transformative platform. Salesforce Cloud offers a great of features and functionalities that have greatly helped me enhance my business operations and productivity. Pros User friendly, Customisation option, Integration capabilities Cons Salesforce offers extensive customization options, implementing these customizations often requires coding knowledge or the assistance of a developer. This can limit flexibility for users who are not familiar with coding or don't have access to technical resources. Review Source AP Ale P. SWE Information Technology and Services Used the software for: 1-2 years ### "Great Salesforce Sales Cloud!" September 13, 2024 5.0 Pros It is. agreat resource to find any information about the company resources. Cons It is a bit caothic the way in which you can find resources. Review Source MM Melwin M. Salesforce Design Writing and Editing Used the software for: 6-12 months ### "About Salesforce Cloud " August 20, 2024 4.0 Pros It allows us to store more data without losing anything it's very user friendly can be easily accessible to biggners. Cons From my point of usage everything is good it's very friendly. Review Source RE Ramadan E. Specialist nurse Health, Wellness and Fitness Used the software for: 6-12 months ### "I highly recommend using this app, it's very easy" August 10, 2024 5.0 \[sensitive content hidden\] and I are my friend. \[sensitive content hidden\] had been looking for a new car for a while, and decided that he would only buy something when he found something that caught his eye. He entered the website of a well-known car company, and the interface was simple and straightforward, as men like, without twisting and turning. Pros Helps sales teams increase sales and improve service. Cons I don't really find any negatives in it Review Source WB Walker B. Administrative Assistant Mental Health Care Used the software for: 1-2 years ### "Compact CRM" August 4, 2024 5.0 Pros Salesforce is a very compact CRM for handling multiple queries. Cons Many features of Salesforce are worth using and very handy. Review Source KH Kellie H. Self employed Legal Services Used the software for: I used a free trial ### "Sakesforce" June 29, 2024 5.0 The overall experience with Salesforce Sales cloud was excellent. We are using Sales cloud to capture Lead generations Pros The ability to customise reports and select various visualisations make presenting much easier. Cons Maybe the price us a bit to hig butvtge results are anazing donut all even oyr eventual its worth the high price yo gaun the knowledge of the siftware Review Source BO Brinda O. Volunteer Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "Difficult to use" July 25, 2024 4.0 Pros Once you get a hang of it, it’s easy to manage and keep historical data Cons It’s quite difficult to learn and it’s easy to make mistakes Review Source Talk to a Capterra advisor for free and get results within 15 minutes.