# Page 24 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 24 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 24 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 576-600 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Melinda B. Salesforce Admin Public Relations and Communications Used the software for: 2+ years ### "Seamless CRM Solution for Streamlined Operations" January 27, 2024 5.0 Finding the right CRM solution to efficiently manage our customer relationships and streamline operations has been paramount. The customer support provided by Salesforce has also been exemplary. Their Premier Success plan includes a responsive support team is always available to address any queries or concerns promptly, ensuring uninterrupted operations and a seamless user experience. Pros One of the most commendable aspects of Salesforce CRM is its user-friendly interface, which made the transition smooth for our team. The easy to digest layout and customizable features allowed us to tailor the CRM to fit our specific needs without overwhelming complexity. This adaptability ensured that every team member could seamlessly integrate Salesforce into their daily workflow, enhancing productivity across the board. Cons While Salesforce CRM offers a comprehensive suite of features and benefits, one notable drawback is its cost. For small or budget-conscious businesses, the expense associated with Salesforce's subscription plans and additional add-ons may pose a significant financial challenges. As businesses scale and require more advanced features or additional user licenses, the cost of maintaining Salesforce CRM can escalate rapidly. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Salesforce Sales Cloud Was most familiar with Salesforce having used it as a previous company. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) Needed an approach that didn't just include sales. Automation of business operations was also needed. Review Source SH Samir H. Insurance Claims Specialist Insurance Used the software for: 1-2 years ### "Absolutely wonderful but there's always room for improvement!" May 30, 2024 4.0 Pros I like that it is detail oriented and has all information needed to allow you to work at ease and accomplish so many tasks at once or access so many files at once. It allows you to make calls, mute calls, call a third party at the same time, it also is very organized and it's so easy to navigate. Cons It glitches at times, it goes down for several reasons, so it's frustrating especially if you are in the middle of critical tasks. Review Source mP marco P. consulent Banking Used the software for: 2+ years ### "a good crm for our customer endgament" June 21, 2024 4.0 Pros we use it for our customer engadment, we track the request and the activity on the customer Cons sometimes i feel a slow experience, my internet is fast, but not the response of the salesforce Review Source MM Mateo M. FACILITIE MANAGEMENTS Education Management Used the software for: I used a free trial ### "Salesforce Sales Cloud: Powerful but Complex and Costl" July 31, 2024 5.0 Salesforce Sales Cloud is powerful and customizable, with strong tools for sales management and automation. However, it can be complex to set up and expensive, and the interface may feel overwhelming. Pros Salesforce Sales Cloud has unique features that relate to customization, automation, and integration. It has lead management capabilities, opportunities management and sales forecasts, alongside the abilities to generate customized reports and performance enhancements. Cons Salesforce Sales Cloud might cost more than expected, especially for companies that aren’t Salesforce’s largest clients. It has countless functions and this may cause users to take time to master it, customizations may also at time be challenging and may need the input of an expert in IT. Furthermore, some of the users have complained of complexity of the interface and at times experience slow processing when handling large volumes of data. Review Source VR Verified Reviewer Account Manager Computer Software Used the software for: 2+ years ### "The "One Stop Shop" for All Things CRM and Sales Management" May 16, 2024 5.0 Pros Salesforce is a Goliath in their own right and a heavyweight within the CRM category. I've worked with other tools, such as Hubspot, but no one can perform true CRM like Salesforce does on a daily basis. I integrate Salesforce with Salesloft and that combo together makes tracking my 2,000+ customers an absolute breeze. All activities flow back and forth between the 2 tools so I can stay up to date on all activities being perform on the account. This makes managing the customer experience more mature and positively reflects on us in how we operate our business. Cons While Salesforce Sales Cloud is as flexible as "flexible" comes, that can be a 2 edged sword. Our current Salesforce instance heavily leverages most capabilities that Salesforce offers, which makes it difficult to run reports when not all data objects can be accessible within one report. I end up having to run multiple reports and then consolidate the reports to drive the insights I'm looking for. Review Source MS Manon S. Associate software engineer Computer Software Used the software for: 1-2 years ### "Transforming Sales Processes with Advanced CRM" June 8, 2024 5.0 Pros Tracking customer interactions helped us tailor our sales strategy and boost conversions. Cons The pricing structure can be quite complex and expensive as you add more features. Review Source KU KARINA U. SDR Libraries Used the software for: Less than 6 months ### "It is good for Safary" July 29, 2024 5.0 Pros It s works perfectly with safary or firefox , sometimes stucks in chrome, but it is easy to use and implement Cons Chrome use is sometimes laggy or resets, but overall good Review Source JM Jacqueline M. Product and Supply Chain Manager Consumer Goods Used the software for: 6-12 months ### "Easy to use and organize" June 21, 2024 5.0 Pros Easy to use, stay up to date and organized with all leads, customers and anything in the pipeline. also very easy to cover other people with the notes feature. Cons a bit to setup but once its setup it is super easy to use. Review Source FI Firazul I. Manager Computer Hardware Used the software for: 6-12 months ### "Best service provider and best service and beautiful " June 5, 2024 5.0 Overall all experience is sales service better Pros Sales service is better than and beautiful service Cons Best of better than service provider in your area Review Source VR Verified Reviewer Custmer Servise Specialist Telecommunications Used the software for: 1-2 years ### "Very good program " February 10, 2024 4.0 My experience is excellent. I have been using it for more than a year and I always recommend it Pros What I liked most. Large customer base. Effective support from management and effective plans and strategies to create new customers Cons not much. I have not seen anyone complain about this special program Review Source TN Tony N. Production Coordinator Construction Used the software for: 1-2 years ### "Excellent Value and Reliability " June 1, 2024 5.0 It was excellent. Would recommend to anyone looking for a CRM. Pros Salesforce is the best for a reason. Their seamless integration makes finding and closing deals a breeze. Cons I wish there was an ai version we could interface with. Review Source Leslie G. recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Great tool for everyone and every business" February 26, 2024 5.0 I really like all of the tools and resources that salesforce has. Pros Comprehensive CRM capabilities Customizable dashboards for personalized insights Extensive integration options Efficient lead and opportunity management Scalability to accommodate business growth Cons Steep Learning Curve: Initial complexity may pose challenges for new users. Review Source AP Adam P. Manager Real Estate Used the software for: I used a free trial ### "Help manage your sales team " October 14, 2024 5.0 Very happy with the initial trial of this software Pros Good software to help manage your sales team Cons Just started using so cannot provide a con as yet Review Source BC Brittney C. Digital Entrepreneur E-Learning Used the software for: 6-12 months ### "Amazing tool for every level of social media marketing!" June 21, 2024 5.0 My experience with salesforce has been 5 star so far Id recommend it to everyone beginners to experts! Pros Salesforce is a very good for my social media management & handling my customer support! Cons I have to say there wasnt anything I havent liked about it so far! Review Source JM Jennifer M. Event specialist Food Production Used the software for: I used a free trial ### "The wonderful of selling" September 22, 2024 4.0 Pros I like this soft because it helps to find the one thing or multiple items I need and even let's me save some items in a folder for later use Cons The reason I do t care is that some it is slow to load up and sometimes it will crash but not a the time Review Source SK Saurabh K. Software developer Information Technology and Services Used the software for: Less than 6 months ### "Experience with Salesforce Sales Cloud" August 14, 2024 5.0 Pros The Salesforce Sales Cloud courses had providing best structured and managable courses Cons All things about Salesforce Sales Cloud is very good only need to improved in UI. Review Source Eddie S. Managing Director Outsourcing/Offshoring Used the software for: 1-2 years ### "Salesforce its a must to have in your sales department.!" February 28, 2024 4.0 My overall experience with Salesforce Sales Cloud has been positive. Its robust CRM capabilities streamline processes, from lead management to analytics. Although the learning curve exists, the scalability and comprehensive features make it an invaluable tool for enhancing sales efficiency and driving business growth. Pros Salesforce Sales Cloud with its comprehensive CRM solutions. Streamlined lead management, robust reporting, and scalability make it a powerful ally for driving sales success and enhancing overall business growth Cons Salesforce Sales Cloud, while powerful, faces a learning curve. The complexity can be overwhelming for new users. Additionally, the cost may be a deterrent for smaller businesses. Review Source VR Verified Reviewer Salesforce Administator Computer Software Used the software for: 1-2 years ### "Empowering Business with best solutions" June 5, 2024 5.0 Pros Salesforce has seamless integration capabilities with third-party applications and services. Cons Althogh salesforce offers flexible pricing plans, it can be expenive for startup and small businesses. Review Source Diego R. Analista de Sistemas Higher Education Used the software for: 6-12 months ### "Comentarios Salesforce" June 21, 2024 5.0 Pros Análisis e informes de ventas potentes Mayor colaboración en ventas Cons Es una plataforma compleja con una amplia gama de funciones y configuraciones. El costo es alto Review Source RK Ritesh K. freelancer Computer Software Used the software for: Less than 6 months ### "Salesforce is brillent" July 30, 2024 5.0 I work with salesforce sales cloud for 6 months .I understand this software is really better and easy to use as compare to others software. Pros The way that Salesforce offers a wide range of modified choices in any event, for the more modest business it offers extraordinary worth in helping with development. Cons The estimating choices from Salesforce is muddled, not certain what is remembered for the bundle bought. Can a piece befuddle. Review Source SC Saptarshi C. SDR Information Technology and Services Used the software for: 2+ years ### "Salesforce Review" June 5, 2024 4.0 Pros ease of use, filtering is very flexible. Cons it lags sometimes that becomes a but frustrating. Review Source ZK Zoe K. Account Executive Computer Software Used the software for: 2+ years ### "The best system out there, but need Scratchpad to be effective" June 13, 2024 4.0 Pros I can't imagine doing by job without Salesforce. It's our source of truth and it isn't missing a thing. Cons It's massive and sometimes I can't find what I need - a chat function would be nice for end users to reach support. Review Source FM Femi M. Business support Manager Hospital & Health Care Used the software for: 1-2 years ### "EASY TO ACCESS" June 12, 2024 5.0 Really an exceptional Product recommended it to my colleague Pros The Efficiency of the product, and very easy to use and teach my staffs. Cons The subscription payment notification should be sent earlier Review Source NR Nabila R. Intern Capital Markets Used the software for: Less than 6 months ### "Salesforce is very complex" November 13, 2024 5.0 Pros I used it for maintaining donor database. Cons I think you can do a lot with it, which is not intuitive. Review Source jM japhet M. Creative Director Telecommunications Used the software for: 2+ years ### "This CRM is incredibly versatile" May 6, 2024 5.0 I regret not discovering its capabilities sooner, as we would have transitioned to it for onboarding much earlier. I wasn't aware that you could create custom objects that link to an account record and set up as many fields as needed. Pros Our onboarding team relies on Salesforce for ushering in new customers. It helps us monitor communications, activities, and task completion statuses, while also facilitating the creation of reports and dashboards to visualize account progress during onboarding. Salesforce stands out as the top-notch choice for customization and trackability. We're able to configure fields and gather data as per specific workflows, and even automate tasks for smoother operations. Cons Salesforce can be a bit sluggish and cumbersome on occasion. We had to undergo training from a Salesforce expert to implement the systems we required, indicating that it may not be the most user-friendly option out there. However, this complexity is often inherent in such a robust system. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) We explored Trello for project management but found it lacking in the reporting and automated task features we required. Additionally, its level of customization fell short of our expectations. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.