# Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18781 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18781) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Reviews of Salesforce Sales Cloud Ease of use 4.0 Customer Service 4.1 ## Pros and Cons in Reviews Comprehensive sales and activity tracking 94% positive reviews out of 1225 Most reviewers describe tracking as highly customizable, centralizing all sales data, activities, and metrics for efficient pipeline management and performance analysis. cid M Customer Service VA, 51 - 200 employees. "everything was accessible and easy to find, very user-friendly, as a sales team lead it was perfect to keep track of sales and opportunities of the sales agents as well as great to track progress and forecasts." High and escalating costs 63% negative reviews out of 1954 Most users comment pricing is expensive, with additional fees for features, support, and integrations, making it challenging for smaller organizations. Jessica M Head of Marketing, 11 - 50 employees. "Additionally, the cost can be prohibitive for smaller businesses, with pricing that can quickly escalate as additional features and customizations are added." Robust client relationship management 92% positive reviews out of 985 Most users report client management centralizes client data, streamlines communication, and supports tracking interactions, improving service and business growth. Jessica S Chief Administrative Officer, 51 - 200 employees. "Great platform that compiled all of our client information into one place for use by our sales team." Frequent technical glitches and slowdowns 79% negative reviews out of 1548 Most reviewers find bugs and issues cause slow performance, crashes, and lost work, disrupting daily operations and requiring frequent troubleshooting. Harriet A Manager, 2 - 10 employees. "The app crashes a lot sometimes, and I have to close the app and open it again. " Centralized business organization hub 93% positive reviews out of 555 Most reviewers indicate organization keeps all business information, schedules, and documents structured, enabling efficient workflows and collaboration across teams. Francesca H Development Officer, 11 - 50 employees. "The robust capacity for organizing information is unmatched." Challenging updates and version inconsistencies 51% negative reviews out of 744 Some reviewers report updates and versions introduce interface changes, compatibility issues, and confusion, making it difficult to adapt and maintain workflows. Bo K Customer Service Ambassador, 10,001+ employees. "It constantly asks for updates to the latest version otherwise some features may not work properly." ## Showing most helpful reviews Showing 1-25 of 18781 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Miguel J. D. Director of Sales Information Technology and Services Used the software for: 2+ years ### "Sales force user review" May 12, 2025 4.0 Overall I'm very happy with the product itself however with better training can get a lot more out of its Pros Overall I like the ability to access all my customer data sales rep information from my PC or from my phone to track opportunities and lead progress Cons Configuring some of the dashboards and getting the reports right took a little bit but overall once that's done it's very beneficial Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Salesforce Sales Cloud We thought it was easy to scale and add team members along with protecting all of our data is extremely important. Review Source Samantha N. Wholesale Sales Manager Arts and Crafts Used the software for: 2+ years ### "Career Users Appreciate Salesforce Sales Cloud Consistency " January 15, 2026 4.0 I have used many times with many companies throughout my career and I love how easy it is to adapt to each companies customized version of it. It's much like riding a bike, you learn it once in one company and from them on you can easily pick it up again down the road as you grow along your career and transition into new companies and new roles. Their consistency and reliability is unmatched and I'm hard pressed to think of any other CRM software that is utilized nearly as much because of this. I do wish they would make more affordable options for smaller businesses that don't lose all the parts of Salesforce that make it so useful. Pros It's very self explanatory on the end user side so training new representatives is fairly easy to do in my opinion. It's also easy to adjust from one company to the next one which is really convenient. It's very thorough and easy to customize for each businesses needs too. Cons Unfortunately the cost is preventative for many small businesses to adopt this software into their workflows. I also was hard pressed to find help as a lowly employee when things went wrong. Access to tech support was above my pay grade apparently which caused a lot of issues for me at the time but it's been some years since I've had any of those issues again so I wouldn't know if that is still an issue or not. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Slack](https://www.capterra.com/p/135003/Slack/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Switched companies and these are the software that each company chose to utilize. Review Source LJ Lauren J. Contact Tracing Manager Hospital & Health Care Used the software for: 1-2 years ### "Salesforce unifies teams" April 17, 2026 5.0 I used the platform every day for 2 years, managing a huge team of covid contact tracers under DPH funding for Massachusetts. I was able to learn the program after a few trainings and with continued learning and support. It was easy to use for someone who had never used it before. Pros I used this platform from 2020-2022 when overseeing the DPH funding for covid contact tracing and community support. The communication channels offered a seamless opportunity to collaborate among the large team in Massachusetts, and user interface is critical for ease of use with multiple employees logging in and out throughout projects. I was able to be on the platform all day, often utilizing customer support as systems updated often. Cons I recall utilizing customer support often, as sometimes the system would not load, not update or require us to log off and back on often. However, I will say that at the end of the day, the system allowed us seamless communication, clients data, staff workflows were easy to generate and notes were always secured and easy to access. Review Source DRS Daniel R. S. Founder Computer Software Used the software for: 2+ years ### "Very pricey for glitchy software" September 15, 2025 1.0 Salesforce is very pricey and their software is full of bugs. It made me look unprofessional and frustrated my business orocesses Pros I used Salesforce as both an autodialer for my business and as Client Management Software. I loved that I didn't have to dail 600 numbers manually and I had the customer information at my finger tips Cons The platform would freeze , I would make calls and a customer information from five calls ago would appear and the forms I used to collect information would receive 404 error messages when user would try to submit their answes Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Salesforce Sales Cloud We went with Salesforce because it was a company vote decision but I voted against it Review Source AW Andrew W. Senior sales Rep Health, Wellness and Fitness Used the software for: 1-2 years ### "Organize for success" February 20, 2026 5.0 My overall experience with is nothing short of amazing! The organization it brings to my daily business is a blessing! Pros The best thing about as a salesperson is the ability to neatly and conveniently organize my book of business for success and growth! Cons The only thing I would add onto would be an AI assistant. However Salesforce Sales Cloud has a plethora of tools for success still! Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Salesforce provides more tools to incorporate my daily functions! Review Source LP Laura P. Online Advisor Real Estate Used the software for: 1-2 years ### "The virtual planner you didn’t think you need" April 27, 2026 4.0 It can be a bit overwhelming at first as it is such a VERY detailed oriented tool, but once you get the understanding of how it works, you just feel like a machine on auto pilot, it does not need much mental strain to do daily tasks and actually makes things smoother! Pros Salesforce is THE hub for our whole online career! It’s where we can have all of our information that everyone in the company can keep track of as we go through our process of converting browsing an eyes on our website into becoming customers. Note taking is a breeze and keeps everything neat and tidy for others to find what they need even if they have yet to work with that customer. Cons It can feel a bit too manual. I do wish some things can be automatic. Such as if we create a lead and attach a realtor (I am in new home sales), once we convert the lead to a actual customer for a community, everything that was tied to that contact, should follow with it. Including the relationships such as the realtor we already added before we converted them. Review Source AD Arnold D. Collection lead Iqor Outsourcing/Offshoring Used the software for: 6-12 months ### " " Making Collection Easier: My Experience with Salesforce Sales Cloud"" April 29, 2026 4.0 My overall experience with salesforce cloud at IQor VBC has been largely positive and practical for the kind of work we do . Since we handle bill collection for US and UK business, having a system that brings everything together is really important and salesforce does it well . On a daily basics, it helps me quickly access to customer details , billing history , and past interaction and all payment related information at same place. Pros Working at iQor, where handle bill collection for the both US and UK business, I have come relay heavily on salesforce cloud in my daily work and honestly ,it's made things a lot smoother. In role like ours we need quick and clear access to customer information . With salesforce cloud , i can see complete view of the customer in seconds like there their billing history , previous conversation , outstanding bill , even the payment link and also its lot easier to update payment methods. It really helps me approach each interaction with better understanding and confidence. Cons While it really supports our work at IQor VBC, there are few moments where it can feel bit challenging on practical level . The challenges we face is that the system can sometime feels a bit complex, especially for new users. There are many features and option , which is great , but it can take time to fully understand how everything works and the other issue is sometime the platform can be slightly slow at time, especially when loading detailed costumer report or generating reports. Review Source ET Edward T. Founder and Marketing Strategist Marketing and Advertising Used the software for: 2+ years ### "With Salesforce we don't have any of that BS." May 11, 2026 4.0 There is no giant Enterprise Command Centre, we use as our sales memory. For marketing consultancy, it helps me to keep track on warm introductions, on when to re-up on retainers, when to upsell on campaigns, and who was the last one to touch who. The platform is crying out for care; "dirty data" is strongly punished. But, I believe the forecast more than our old spreadsheet when I look at the week on Friday. Pros The thing I love the most is it disciplines our little agency! All leads from referral, LinkedIn and proposal forms go in one place, and I can tell me what communication channels helped to advance a prospect. The User Interface (UI) is a bit crowded, but List View, Dashboard and Page Creation and Management enable me to create pipeline pages for clients without having to wait for a developer. Cons There was more fiddling involved than I thought there would be for a group of 6. Ease of Use is to a large extent dependent on how neatly you set up fields, stages and permissions. Customer Support has been helpful but responses sometimes direct to lengthy support articles. When we put on seats for occasional users, it hurts our Value for Money. Review Source VR Verified Reviewer Senior SDR Information Technology and Services Used the software for: 1-2 years ### "A legacy and reliable tool" March 29, 2026 5.0 Salesforce help me get a easy and working structure on my day to day work. It help track customers and follow ups to ensure close of Sales in a frequent and fluid manner Pros I loved how easy and user friendly salesforce is once you are familiar with the tool. It simplifies a lot of work and helped to structure my day and tasks to do Cons Although user friendly it might take a while to get used to all features and to tie it to everyday tasks and use Review Source JC Jeffrey C. Enrollment Systems Administrator Higher Education Used the software for: 2+ years ### "Salesforce for college recruitment and admissions" April 1, 2026 5.0 I've had a fantastic experience with Salesforce. I have been a Salesforce administrator since 2013, and I think it is a great platform. Pros Salesforce is a flexible platform, and I appreciate the ability to make customizations. Pages are completely customizable, and there are many options for automation. Also, the cloud service is extremely reliable and robust. Cons Data storage limits out of the box are restrictive, and the cost for additional storage is very high. Review Source VR Verified Reviewer CRM Analyst Logistics and Supply Chain Used the software for: 6-12 months ### "Great Sales Platform with Strong Reporting and Customization!" November 19, 2025 4.0 My overall experience with has been very positive. It brought structure, clarity, and automation to our entire sales workflow, making follow-ups and reporting much easier. Once we completed proper set up and trainin, productivity improved significantly. Pros I have very clear pipeline Thanks to , wich also make it easy for me to keep track of every lead, activity, and deal stage. It has been very successful in cutting down on manual tasks. Rapid Customer support and Easy User Interface to undestand this software. Cons The platform might seem a bit complicated for new customers, and getting everything set up right takes time and a skilled admin. Plus, it can get pricey, especially if you want add more modules or integration. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) We made the switch to since we are looking for a more robust and customizable CRM that cloud support bigger sales teams, enchanced autonation, and sophisticated reporting. Review Source LW Lillian W. Sr Analyst, Commissions Security and Investigations Used the software for: 2+ years ### "Strong CRM Functionality with Minor Technical Constraints" February 12, 2026 5.0 My overall experience with has been positive. It provides strong end-to-end visibility into customer information and the entire sales lifecycle, which makes it easy to track activity from initial contact through close. I also value its ability to integrate with other applications and systems, enabling more streamlined workflows across tools. The reporting and dashboard functionality is particularly powerful—highly customizable and flexible enough to support a wide range of business metrics and analysis needs. That said, there are some limitations around formula fields and complex calculations. When referencing other formula fields or building longer logic scripts, the constraints can make certain metrics difficult to implement directly in Salesforce, requiring some calculations to be handled outside the system. Overall, however, it is a robust and scalable platform that effectively supports sales operations and reporting. Pros \- Keep track of all the customer information and sales motion from start to finish - Ability to integrate with other apps or programs - Ability to generate report and dashboard and highly customizable Cons Unable to use formula if the referencing field is also formulated, or the formula / script gets really long, so some metrics have to be calculated outside of Salesforce Review Source Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Salesforce Cloud is a dream!" February 11, 2026 5.0 From implementation to adoption, I have had a truly positive experience with Sales Cloud. We recently switched to this platform and the transition has been seamless! Their customer support has been incredibly helpful! Pros I think the value for the spend and the ease of use are the biggest pros for me! I was admittedly nervous as I had never used the platform before and I was delighted to learn it was so user friendly! I picked it up and adopted it immediately! Cons In fullest candor, I haven't found any cons yet! I find it efficient, user friendly and the set up and implementation was a breeze! Review Source VR Verified Reviewer Video Editor Non-Profit Organization Management Used the software for: 2+ years ### "Salesforce Sales Cloud" November 28, 2025 5.0 My overall experience with has been positive. I would definitely use the software again. Pros is great because it centralizes all sales data like how much has been made, seller data like phone numbers and address and also tracks time spent on projects. Cons The software has a lot of settings, abilities and information so it's easy for someone new to get lost in it and feel confused. Review Source Oliver K. Business Administrator Telecommunications Used the software for: 1-2 years ### "New business opportunities" October 7, 2025 5.0 It reduced the entire sales cycle from repetitive tasks to being able to automate them and improve collaboration by sharing information through the cloud. It makes everything faster and more secure. Pros Saleforce's approach has allowed me to optimize processes to close deals faster and build closer relationships with clients. The processes that can be performed through this platform centralize all information, allowing for more sales opportunities with follow-up negotiations. It has a complete integration of marketing, e-commerce, and customer service, making my work more flexible. Its functions are necessary to adapt them to my daily work. Cons Its operation has been perfect. The only thing I've noticed throughout my time using Salesforce is that its training is very extensive and can be boring at times with so much information. Review Source ML Martin L. Sales Director Computer Networking Used the software for: 2+ years ### "Saleforce Sales Cloud overall sales review" November 25, 2025 5.0 I have always been very happy with SFDC and SFDC cloud. It allows you to communicate deal and customer updates in real time so that management and execs get up to date information without having to wait for you to update them Pros Sales Force Cloud is a comprehensive solution that allows you to track customers, opportunities, quotes, and even contracts. There are many canned reports available plus it is easy to create your own, filter, etc. Cons Not a lot, it is quite comprehensive and therefore a bit more expensive than other less comprehensive CRMs Review Source AS Alison S. Executive Sales manager Medical Devices Used the software for: 2+ years ### "Data management wonder!" September 11, 2025 5.0 I really enjoyed using Salesforce and would recommend it to anyone with a Salesfoce or Marketing team that needs a database that works. Pros The ease of use along with the terrific user interface made working with Salesforce a breeze! It was intuitive and actually fun to use. The information in would produce valuable metrics to help me track my sales progress. Cons As a sales professional the things I liked least about using SAlesforce had nothing to do with the system itself. Our organization had required data points for us to fill daily, some of which were not as helpful for meaningful sales progress as others. Review Source Creed S. Director, Data Analytics Health, Wellness and Fitness Used the software for: 2+ years ### "Salesforce - It Does Everything!" July 25, 2025 5.0 I've been a Salesforce user for over 10 years. It is an extremely mature platform offering solid out of the box functionality as well as flexible customizations. And I love using Slack as well! I have a great deal of trust in the Salesforce platform. Pros Salesforce is a solid CRM and so much more. It's robust, reliable, and extremely customizable. I've seen it used in so many different ways, and I haven't been able to find any CRM that can do what Salesforce does. Additionally, Salesforce's object architecture and APIs are solid, probably the best I've ever used. Cons There isn't anything I can think of that I don't like about Salesforce. The product is great, and they offer outstanding support to our organization. Review Source VR Verified Reviewer Relationship manager Insurance Used the software for: 1-2 years ### "Love salesforce" February 8, 2026 5.0 Love it Easy to Use and understand. Helpful staff if there are issues using the system. Helpful Pros Excellent to work with very easy to navigate and many tutorials if you don’t understand something well Cons Sometimes slightly slow when trying to move fast through the system. Will some have to reset but not often Review Source VR Verified Reviewer Director of Sales and Marketing Internet Used the software for: 6-12 months ### "Run Your Entire Business on Salesforce- Sales Cloud + Salesforce App Exchange" March 3, 2026 5.0 Pros Salesforce is the most powerful CRM in the world. I can't believe the levels of customization, configuration, automation, and now AI. If you set this up right, you can manage your entire business with Salesforce and Salesforce App Exchange Products. Cons I often hear from Salesforce users that the UI design is rather bland. However, when I use Salesforce App Exchange apps- they are often customized and have really sleek interfaces. I recently switched my view to Salesforce Lightning for Sales Cloud and that is definitely an improvement. Review Source KT Katie T. Development and Marketing Assistant Civic & Social Organization Used the software for: 1-2 years ### "Affordable but More Functionality Than Necessary" April 14, 2025 4.0 Overall Salesforce was an affordable option for a solid piece of software to keep track of our stakeholders. All the staff learned the bare minimum of Salesforce pretty easily, but there was a lot more that many of us didn’t even try to learn because it was more involved than necessary for our purposes. Pros Salesforce was a great tool for keeping track of our constituents at the nonprofit I worked at. We had many stakeholders with different rolls so being able to categorize them accordingly in Salesforce was key. Cons We had trouble getting Salesforce to “talk” to some of our other software such as Mail Chimp for our email campaigns. Anytime we updated someone’s profile in Salesforce it was difficult to get those updates into Mail Chimp. We were a nonprofit so we weren’t exactly using Salesforce for actual sales so some of the features just didn’t quite hit for us. Review Source VR Verified Reviewer IT Support Analyst Retail Used the software for: 2+ years ### "Sky is the limit with Salesforce Cloud" August 4, 2025 5.0 Sales Cloud has been such a vital tool in our company's success. We've been able to add functionality on both the sales and vendor side that have made us more successsful. Pros Sales Cloud is remarkably scalable and flexible. As our business grew, we were able to adapt it accommodate additional features and fields we could only have known about through growing the program. Cons There are so many subtle and specific features that can be overwhelming to end users. It's important to have an administrator that is empathetic and in communication with their end users so that Sales Cloud is deployed in a way that does not interrupt daily operations and hinder desired growth. Review Source BS Brooke S. Sales Representative Consumer Goods Used the software for: 2+ years ### "Salesforce Sales Cloud is a state-of-the-art tool for streamlining sales." April 2, 2025 5.0 Our overall experience with has been very productive and we have experienced its impacts on our sales. Since we started using Salesforce Sales Cloud, our sales operations has been flowing much smoothly and we have been able to close more deals quickly than before. With Salesforce Sales Cloud, we have gained better control over our sales activities. Pros offers exceptional sales analytics that offers us precise insights to streamline our sales. Its customers engagement features enable us to have clear communications with our customers during sales. The Salesforce Sales Cloud reporting features offers us a clear view on our sales performances. Salesforce Sales Cloud offers market analytics that help us to accurately forecast our sales based on the market changes. Cons has not failed to comply with any of our expectations. We have not had any complaints towards it. Review Source Steven M. system technique Management Consulting Used the software for: 2+ years ### "Strengthens sales teams" May 6, 2025 5.0 Being able to automate sales processes streamlines daily tasks and maintains better performance, accelerating sales with good project development. Pros It helps to better manage daily activities and business objectives, better focus all sales information by having better visualized graphics and thus making the best decisions. It improves the efficiency of each employee by having all customer data gathered, automating processes, and making activities more organized. Cons It demonstrates their experience and professionalism, as well as the excellent service they provide, so there's nothing I dislike because they are very professional. Review Source April V. Loan Processor Real Estate Used the software for: 1-2 years ### "Powerful Platform with a Learning Curve" December 29, 2025 4.0 Pros Salesforce is an extremely powerful tool for managing data, workflows, and customer relationships. It’s highly customizable and can handle complex processes, which makes it valuable for growing businesses. Once set up, it brings a lot of structure and visibility into daily operations. Cons The platform has a steep learning curve and can feel overwhelming at first. Customization often requires time, training, or additional support, and the cost can add up depending on features and users. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.