# Page 25 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 25 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 25 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 601-625 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HK HUSNAIN K. MARKETING MANAGER Telecommunications Used the software for: 6-12 months ### "Salesforce Sales Cloud REVIEW" February 17, 2024 5.0 My overall experience with Salesforce Sales Cloud has been positive, appreciating its powerful CRM functionalities and customization options; however, cost considerations and the initial learning curve can pose challenges for some users. Pros Salesforce Sales Cloud excels in offering a user-friendly interface and robust features, empowering businesses to manage customer relationships seamlessly and drive sales growth through comprehensive tools and automation capabilities. Cons While Salesforce Sales Cloud is feature-rich, its pricing can be a drawback for small businesses, and the learning curve might be steep for new users, impacting swift onboarding and adoption. Review Source kN kerolos N. medical representative Medical Devices Used the software for: I used a free trial ### "The best icon tell now" August 2, 2024 3.0 i see it so much easier for me to navigation the app Pros The new update is good because it much easier to cloud your sales Cons the icons is so understood and easy to navigating Review Source DB Desiree B. Customer service representative Insurance Used the software for: 6-12 months ### "I wouldnt use another product" June 9, 2024 5.0 Pros The ease of use and communication among teams with lead generation and with Sales management Cons There's nothing I don't like about this application Review Source GP Geoffrey P. Formateur Higher Education Used the software for: I used a free trial ### "Un solution pour chaque secteur" September 4, 2024 5.0 Pros Un outil utile pour accélérer les ventes et pour le service client Cons Rien à dire c’ sur ce niveau là pas trop utiliser Review Source RR Rahary R. Manager Arts and Crafts Used the software for: I used a free trial ### "Easy to use" July 31, 2024 4.0 Good experience of CRM, would be better if I had better connexion Pros Simple to use if I use CRM for first time Cons Some lags sometimes but it is becaude of connexion around here Review Source AAGAA ANAK AGUNG GDE ANOM A. Staff Broadcast Media Used the software for: Less than 6 months ### "Very helpful program" June 11, 2024 5.0 Overall: Whoever you are, if you see my reviews here i just want to say that you need try or use this application. Pros its so easy to use and very complete application in it. we can also interact with another people around the world. so its very recommended! Cons i'd like to say that i love everything about Salesforce Sales Cloud. Since this application so helpful. Review Source CH Corinna H. MD Marketing and Advertising Used the software for: 6-12 months ### "A huge machine - with a corresponding price" May 31, 2024 5.0 Pros \- integrations with other software (mail, …) - different views and interfaces - great dashboards - any field you can imagine for a lifetime with a lead / client Cons \- impossible to implement without a specialized consultant - high entry price Review Source AH Adam H. Project Manager E-Learning Used the software for: 6-12 months ### "A great customer crm system" May 22, 2024 4.0 We have a positive experience with the system in our company Pros It is an easy to use and integrate system Cons The staff training and onboarding can take some time Review Source CD Connor D. Operations Manager Construction Used the software for: 6-12 months ### "Amazing Product" June 7, 2024 5.0 I wouldn't want to use another product. Salesforce is incredible. Pros Salesforce empowers you to run a business extremely efficiently. Sales tracking, product pricing, sales agreement integrations, account management -- all suepr functional and great tools that help us succeed. Cons For new users, it can get complicated. I wouldn't complain about its functionality or performance. Review Source VR Verified Reviewer Audit Senior Accounting Used the software for: 1-2 years ### "Great for Consumer Database" May 15, 2024 5.0 Overall good but I am also aware that this tool costs us a lot of money, even for maintaining. Pros I like the fact that I can see many details for each consumer at very granular level. Cons I do not like the complexity of the tool Review Source CM Chad M. English Professor Education Management Used the software for: 1-2 years ### "Teachers Opinion" May 14, 2024 5.0 I have used this for years for my work as a teacher. It hasn't ever done me wrong. Pros Easy to check for shifts and see your schedule for the month on the calendar Cons I dont know what to do with anything else except go to check my schedule so that would the thing I like least Review Source JK John K. Technical lead Health, Wellness and Fitness Used the software for: 6-12 months ### "Unleashing Sales Potential with Salesforce" June 1, 2024 5.0 Pros I tracked a lead from first contact to closing the deal all in one place, boosting our sales efficiency. Cons It took me a while to fully understand and utilize all its features, which required extensive training. Review Source GM Gabriel M. Sales Agent Insurance Used the software for: I used a free trial ### "Salesforce Cloud" September 30, 2024 5.0 Pros Sales Force Cloud is a nice entry-level CRM Cons I have No cons regarding Salesforce Cloud Review Source HKP Hari Krishna P. Operations Manager E-Learning Used the software for: 2+ years ### "Salesforce Review " February 18, 2024 5.0 When it comes to customization and integrations, Salesforce is the greatest CRM available right now. It will be difficult for many organizations who require those two features to find a better option. Pros Employee productivity can rise when work from home options are available, as well as less stressful commutes. Cons Numerous clients complain that emails and phone calls from Salesforce customer service go unanswered. Review Source JM Jessica M. Head of Marketing Information Technology and Services Used the software for: 2+ years ### "Excellent product, steep learning curve" March 14, 2024 4.0 Reflecting on my overall experience with Salesforce Sales Cloud, it's a platform that offers a potent combination of versatility, power, and depth, capable of transforming sales processes and boosting team performance. Despite its complexities and the initial investment required to get the most out of it, the benefits it delivers in terms of customer relationship management, sales automation, and actionable insights are undeniable. It's a comprehensive solution that supports businesses in not just meeting but exceeding their sales targets. For companies ready to make the leap, Salesforce Sales Cloud is a tool that scales with your growth, providing a solid foundation for managing customer interactions and driving sales success. Pros What truly sets Salesforce Sales Cloud apart for me is its unparalleled customizability and integration capabilities. The platform's flexibility allows businesses to tailor it to their specific needs, ensuring that it can evolve alongside the company. With its vast ecosystem of applications available through the Salesforce AppExchange, the ability to integrate with other tools and systems is virtually limitless. This ecosystem empowers businesses to create a fully integrated sales process, enhancing efficiency and productivity. The platform's robust analytics and reporting tools have also been a game-changer, providing deep insights into sales metrics and customer data, which in turn drive informed decision-making and strategy refinement. Cons On the flip side, Salesforce Sales Cloud's steep learning curve and complexity can be its Achilles' heel, particularly for smaller teams or businesses without a dedicated Salesforce administrator. The very features that make it so powerful—its vast customizability and extensive functionalities—can also make it daunting for new users to navigate and master. Additionally, the cost can be prohibitive for smaller businesses, with pricing that can quickly escalate as additional features and customizations are added. It requires a significant investment, not just in terms of money, but also time and resources to truly leverage its full potential. Review Source VR Verified Reviewer Senior Sales Analyst Consumer Goods Used the software for: 6-12 months ### "Incredibly Powerful Sales Tool" May 20, 2024 5.0 Overall I think our use of Salesforce was very positive. It took some time for the sales team to wrap their heads around how to best use the system but each time they had feedback of how they wish something was different it was easy to incorporate. Pros Completely customizable and features all of the fields and capabilities we could possibly want for tracking our customers. Cons Sometimes there are so many features and options it can be a bit overwhelming. Reason for choosing Salesforce Sales Cloud Vast industry usage, allowed us to reach out to other organizations using Salesforce to gather ideas for incorporating into our daily practice. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) The Netsuite CRM was lacking features that we needed. Review Source Engin A. Strategic Program Manager Telecommunications Used the software for: 6-12 months ### "Great for Large CRM Systems" May 18, 2024 4.0 I think its a must have tool for large enterprises to send regular CRM campaigns. Pros I can see historic CRM data and with filters I can play with it and make it more granular data to be used. Cons I do not think this is good for small scale businesses because it's too costly. Review Source VV Vijay V. Content Writer Computer Networking Used the software for: 2+ years ### "Navigating Salesforce Sales Cloud: A Comprehensive Review" February 7, 2024 5.0 I found the learning curve steep for new users, which slowed initial adoption. Overall, Salesforce Sales Cloud delivered substantial value and improved our sales processes significantly Pros What I liked most about Salesforce Sales Cloud was its robust customization options and powerful analytics tools Cons empowering our team to tailor the platform to our specific needs. However Review Source PD Pritam D. Das company Animation Used the software for: I used a free trial ### "Good review " August 2, 2024 5.0 Salesforce Cloud is known for its scalability, flexibility, and customization capabilities, allowing businesses to tailor solutions to their specific needs. It also offers mobile access, artificial intelligence, and integration with other Salesforce tools and external applications Pros Sale cloud are highly scalable, allowing business to grow and extend Cons Salesforce cloud can be expensive especially for small business Review Source KK Khatija K. Sale force cloud Computer Networking Used the software for: 1-2 years ### "Salesforce Cloud offers key features like customizable dashboards, automation tools, and seamless integration capabilities. Love to enjoy " February 23, 2024 4.0 Salesforce Sales Cloud offers amazing features like customizable dashboards, automation tools, and seamless integration capabilities easy to use highly recommendable Pros Salesforce Sales Cloud pros include lead management, forecasting tools, and mobile access for on-the-go sales. Cons Salesforce Sales Cloud cons can involve high costs for additional features and a learning curve for customization. Review Source CW Chad W. Production Partner Real Estate Used the software for: 6-12 months ### "SalesForce Mortgage Review" June 21, 2024 4.0 Pros There are a lot of options and functions. Cons Customer service never really addressed things specifically. Review Source Allie D. Solutions Engineer Information Technology and Services Used the software for: 1-2 years ### "Salesforce Keeps People on The Same Page" May 15, 2024 4.0 Pros Salesforce is relatively easy to use and provides communication across different orgs. Salesforce allows me to stay up to date on a customer without having to contact someone every time I have a question. It's also nice to use for keeping notes. Cons There's a million fields and sometimes can feel overwhelming. Reports are easier to build off of previous reports than create your own from scratch. Review Source NB Niranjana B. engineering Computer Software Used the software for: I used a free trial ### "salesforce" May 21, 2024 5.0 salesforce is really good.whether the products i have used also brought an good ideas about it Pros The thing which I like the most is of the salesforce where we can purchase many tools customer relationship management and marketing that of the customer Cons some challenges are the complexing and of the learning curves .In that of the salesforce, .it has been changed to that of the specific requirement needs Reason for choosing Salesforce Sales Cloud the outstanding salesforce products. this makes it very user-friendly. this values a loot for it. the customers who use it are amazed by it Review Source KK Kanishk K. Fitness Health, Wellness and Fitness Used the software for: I used a free trial ### "Full review of company" June 15, 2024 5.0 Very good services and they charges less price against other companies Pros Customer service and the charges of product Cons Nothing the company has been best service Review Source TS Tre S. Personal Loan Specialist Financial Services Used the software for: 1-2 years ### "Why I Like Salesforce" June 4, 2024 5.0 I love to use it and it makes it easy for my peers to to collect, store and follow up on data we store. Pros I like how user friendly it is and the customization aspect of it. It can grow with the company and being cloud base , give me accessibility from anywhere. Being able to use it to reach out to customers is a plus. Cons Could be expensive for smaller startup companies or businesses and thr con of being on the cloud could have security concerns Review Source Talk to a Capterra advisor for free and get results within 15 minutes.