# Page 26 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 26 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 26 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 626-650 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NR Nitheen R. Software Developer Computer Software Used the software for: Less than 6 months ### "Great Tool to track business requirements and report defects" June 7, 2024 5.0 Pros I use a product called saaspmo where I can look for business requirements and it’s great to work on. I also used the salesforcecloud and automated the order punch out to other applications and it is done with ease and for sure this is a good tool Cons User interface is something I don’t like and it can be made better Review Source TB Taiwo B. SUPPORT WORKER Health, Wellness and Fitness Used the software for: 6-12 months ### "Lovely software" June 20, 2024 5.0 Pros The pricing and the deployment is great. Value for money Cons The deployment and also the support from the service provider Review Source MA Muhammad A. relationship officer Real Estate Used the software for: 6-12 months ### "Salesforce Sales Cloud Review" February 14, 2024 5.0 Pros Salesforce Sales Cloud for its robust feature set, user-friendly interface, and extensive customization options. The platform's scalability, seamless integration capabilities. Cons It's recommended to explore trial versions or demos to assess how Salesforce Sales Cloud aligns with your unique business requirements. Review Source sG stef G. msr Banking Used the software for: 2+ years ### "salesforce is not meant for banking" May 20, 2024 1.0 Pros it is easy to read sometimes and the different colors are useful. Cons it is not compatible with our software at times and it doesnt have all of the capabilities we need. any software updates cause MAJOR fails for customers. the system is too basic for real time updates and cant always mirror what the customers see online in their accounts. this software is for less involved purposes. i dont think it can keep up Review Source BJD Brix Jasper D. Account Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Satisfied " May 30, 2024 5.0 Pros Easy to use, easy to navigate and most specially amazing features Cons Bugs sometimes but most of the time it’s good Review Source VR Verified Reviewer Employees experience manager Legislative Office Used the software for: 6-12 months ### "good and much info. simple and helpful" June 11, 2024 5.0 Qualee has really mastered the employee engagement process with their tool! Have been having a great experience with them and their support has been amazing. Pros The dynamic of Qualee's engagement features keeps our employees motivated and involved in the HR process Cons Sometimes it can be a little slow but never a big issue. Review Source JK Julian K. Growth Marketing Information Technology and Services Used the software for: 1-2 years ### "Heavy tool - market leader, but also a bit behind" June 20, 2024 4.0 Pros It has a huge base of users - so there is a lot of information out there. Cons The UX is really old fashioned. Some things are just hard to accept there. Review Source Marco S. Ingeniero IT Retail Used the software for: 6-12 months ### "Tu asistente para automatizar el proceso de ventas " January 22, 2024 5.0 Es una excelente opción para las empresas que buscan una solución de ventas robusta y escalable, que les permita optimizar su proceso de ventas y mejorar su relación con los clientes. Sin embargo, también requiere una inversión importante y un compromiso a largo plazo, por lo que hay que evaluar bien si se adapta a las necesidades y al presupuesto de la empresa. Pros Es una herramienta muy completa y potente para gestionar y automatizar el proceso de ventas en las empresas; se pueda personalizar según las necesidades específicas de cada usuario, y permite la integracion con otras aplicaciones y plataformas. Además, ofrece una interfaz de usuario sencilla y fácil de usar con unos paneles e informes que proporcionan información valiosa sobre el rendimiento de las ventas y el comportamiento con los clientes. Cons Pero, también tiene algunos aspectos negativos que hay que tener en cuenta, por ejemplo, el precio es bastante alto en comparación con otras aplicaciones similares del mercado, y se necesita una suscripción anual para acceder a todas las funcionalidades. También hay que dedicar tiempo y recursos para configurar y mantener el sistema, y para capacitar a las personas que lo van a utilizar. A veces, el sistema puede ser lento o presentar errores, lo que afecta a la experiencia de uso. Review Source Arup R. Regional Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Easy to track the entire data in one click" May 26, 2024 5.0 Pros It is quiet easy to find out the entire breakdown or maintenance data in just one click, you just get the cumulative data in one go of respective month. Also it is easy to communicate with customer and ask their view on the ongoing issue in same platform and based on the view you can close the ticket. Cons Some times facing error while creating cases and task. Also you need to set it up as per your requirements and data, so that you team can use it without any hinderances or sang. Review Source AK Aaron K. Assistant accountant Accounting Used the software for: 6-12 months ### "Salesforce continues to be the very great application for businesses today." May 20, 2024 5.0 Pros Salesforce continues to be the best CRM application for our business because of good features. Integration of third-party and add-on options it offers. Once Salesforce is up and running it offers users a b product that's powerful and highly customizable Cons So far I must confess that I do not have a problem with this application Review Source SS Sangram S. Reviewer Computer Software Used the software for: 6-12 months ### "Best sales management software I have ever used" March 25, 2024 5.0 For our team, Salesforce Sales Cloud has been a success. It resembles a contact organizer on steroids with incredible power. All in one location, we are able to handle deals, track leads, and communicate easily. Salesforce even assists us in projecting future sales and pinpointing areas in need of development. Although there was some initial setup required, the increased productivity and favorable effect on our sales pipeline made the effort worthwhile. Pros Salesforce's Sales Cloud is revolutionary. With all of our customer data and pipelines in one location, it helps keep my sales team focused and organized. Because of the simple tracking and automated tools, we've closed more business. Strongly advised! Cons For our sales team, Salesforce Sales Cloud has been an excellent CRM. Everything is kept arranged and readily available, including contacts and deal stages. The mobile app allows us to stay on top of things while on the go, and the automated tools save a ton of time. Getting the team used to the UI was the only minor learning curve, but other than that, it was very easy to take up. Review Source SF Shalonda F. Purchasing Manager Hospital & Health Care Used the software for: 1-2 years ### "Sales with Salesforce" May 17, 2024 5.0 Pros How easy it is to use the platform. It has never given me any issues. Cons I do not have any dislikes about Salesforce Sales Cloud. Review Source JL Joana L. Customer Service Marketing and Advertising Used the software for: 6-12 months ### "User Salesforce Review" May 28, 2024 5.0 Pros Easy to use and to navigate, no hard time using this tool Cons None so far as I used the tool while I am working. Review Source VR Verified Reviewer CAD Designer Automotive Used the software for: 6-12 months ### "Very satisfied " May 19, 2024 5.0 Pros Easy to get to the important informations that you need Cons We need more updates to stay in touch with clients Review Source MO Mayra O. Formulación Proyectos Construction Used the software for: Less than 6 months ### "Salesforce Sales Cloud Reseña" May 15, 2024 5.0 En general le doy 4 de 5 estrellas de Salesforce Sales Cloud Pros Es bueno para gestionar los leads de futuras ventas, ahorra mucho tiempo en la creación de informes y buena para seguir trazabilidad de las ventas. Cons A veces el sistema de servicio al cliente no es tan efectivo Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Salesforce Sales Cloud Por las buenas reseñas de Salesforce Sales Cloud Review Source OJ Olivia J. Programs Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Good software amongst many others!" May 22, 2024 4.0 Salesforce is a super powerful software that is great for non-profit management and has a great customer service team always willing to help! Pros Salesforce has a very built-out system for so many different aspects of non-profit management. We never had to ask for anything to be implemented as it was already there! Cons Sometimes the software is not the most user friendly and it took a couple of different trainings for our employees to understand how to most effectively use the software. Review Source PD Pooja D. Project Engineer Information Technology and Services Used the software for: 6-12 months ### "Salesforce Review" February 17, 2024 4.0 Pros Salesforce has a massive and lively network of users and developers, offering get entry to a wealth of resources, information, and assist. This community-pushed approach fosters collaboration and innovation within the Salesforce environment. Cons Salesforce Sales Cloud can be steeply-priced, in particular for smaller corporations. The pricing structure can also include various add-ons and customization costs, which would possibly pose a undertaking for groups with budget constraints. Review Source mP meena P. Teacher Development Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Sales force is great to use." June 3, 2024 5.0 Overall, sales force is quite helpful.I am happy with all th efeatures that I can use, Pros Salesforce is easy to use and most of the time i find it very helpful. Cons Tracking the phone calls is not what i am looking for. Review Source TD Tal D. Crm manager Computer Software Used the software for: 2+ years ### "Sales cloud is essintial to any company" April 24, 2024 5.0 Good product. and it has alot of add ons from app exchange . Best crm system. Pros The improovments eaxh release Opportunity managment Lightning UI triks Campaign influence Cons Sf lead assigment is not flexible. You need apex to make custom assigment. Camapign influnce doesnt get 100% when creating opportunity from existing contact Ability to clone opportunites Cannot add forcast rollup for strong upside Reason for choosing Salesforce Sales Cloud Salesforce has alot of improovments.3 release per yeat Review Source DX Derrick X. Senior staff engineer Program Development Used the software for: 6-12 months ### "Simplifying the Sales Process" May 16, 2024 4.0 Pros I can add new fields to track information about our customers, like their industry or preferred contact method. It's easy to make it fit our needs perfectly. Cons It has a steep learning curve for new users. Review Source EH Emily H. Finance Executive Financial Services Used the software for: 1-2 years ### "Salesforce for tracking purposes" May 20, 2024 4.0 Positive experience. I definitely think there is still a lot to learn, but there are various helper videos and support to guide me on any queries I face. Pros User friendly and adaptable. The ability to customise reports and select various visualisations make presenting much easier. It is widely used between various teams in our company and it's functionalities meet everyones needs. Cons Some users find the interface less intuitive compared to newer solutions. It takes time to get the hang on building reports, but once you know how, it is straightforward process. Review Source AA Asif A. Marketing Accounting Used the software for: Less than 6 months ### "Salesforce sales cloud" February 17, 2024 5.0 Pros its robust features, customizable workflows, and comprehensive customer relationship management capabilities. It's known for helping businesses streamline sales processes and enhance overall efficiency Review Source sA samah A. manager assistant Medical Practice Used the software for: Less than 6 months ### "Salesforce Sales Cloud: A Comprehensive and User-Friendly CRM Solution with High Customization Potential" May 16, 2024 5.0 Pros The aspect I appreciated the most about Salesforce Sales Cloud is its user-friendly interface combined with robust analytics and reporting capabilities. This combination makes it incredibly easy to navigate and use while providing powerful tools to track performance and gain valuable insights from sales data. The seamless integration with other tools and systems also significantly enhances productivity and workflow efficiency Cons The aspect I liked least about Salesforce Sales Cloud is its high cost, which can be a significant barrier for small businesses or startups. Additionally, the complexity involved in customization can be challenging, often requiring advanced technical knowledge or the assistance of experts to tailor the system to specific business needs Review Source AS Ajay S. Senior Business Development Associate Computer Software Used the software for: 6-12 months ### "Great features and an overall comprehensive solutions" February 18, 2024 5.0 love the scalability that sf provides, basically for companies and businesses of all sizes from 1-50 employee size to 500-1000 employee size in order to adapt and customly change marketing requirements Pros best thing about salesforce is its personalisation and the customisation feature the automation is great as it allows individuals tocreate complex and multi channel campaigns without any hassle. i use it almost every alternative day to customise and raise campaigns, super convinient to use because of the ui as well. Cons as it has a lot of features might be difficult for beginners to start with Review Source KR Keerthi R. Product owner Computer Software Used the software for: 6-12 months ### "Great for user story management and defect tracking" May 19, 2024 5.0 Pros In my company we use it for defects management and for creating user stories and its works best. Access is also given easily Cons For now I don’t have a complaint with the salesforce sales cloud. I will update once I find any issue Review Source Talk to a Capterra advisor for free and get results within 15 minutes.