# Page 27 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 27 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 27 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 651-675 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Customer Service Agent Marketing and Advertising Used the software for: 6-12 months ### "Buen aliado en la gestión de atención al cliente" March 31, 2024 5.0 Pros Interfaz intuitiva y personalizable que facilita la navegación y adaptación a las necesidades del negocio. Seguimiento completo del viaje del cliente, desde el primer contacto hasta la compra y más allá, permitiendo ofrecer un servicio personalizado. Cons Experimenté varias veces que el sistema se tildó, pero rápidamente pude volver a mis funciones Review Source IB Ingmar B. Fraude data analist Telecommunications Used the software for: 2+ years ### "Sales Force user feedback ingmar " September 15, 2023 5.0 Complete as in all your needs are available. Luckily you work on stages which make you grow with the software. You can werk with 50 personal and with 5000. The customer journey is very comfortable Pros SalesForce is one of those complete solutions. At first you are carefull when changing CRM but when you find the full swing of it. You won’t ever change back! Cons It is big and it can overwhelm. Make sure you ate it up after your company’s needs from the start. You will love it and so will your internal customer. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Wanted more and easier Review Source CH Christina H. payroll specialist Financial Services Used the software for: 2+ years ### "How I use Salesforce in my day 9-5 job as a payroll processing specialist" October 22, 2023 5.0 Pros I like the fact that you can have individual accounts for each person and that file you can create cases, add files, communicate only on the channel and you can look up information really fast while working with your client using Knowledge articles. The client can also interact with it and you. It is the best system to use for clients with big companies and note taking. Cons The constant having to update information on there Review Source AN Ashish N. Sr. Salesforce Consultant Logistics and Supply Chain Used the software for: 2+ years ### "Streamlining Sales Excellence: A comprehensive review of Salesforce Sales cloud" August 7, 2023 5.0 I really like Sales cloud. I cannot imagine using any other tool for deal management. No other tool comes close to amount of customization we can do on Salesforce Sales Cloud Pros Lead management, Robut Sales Processes, Integration capabilities, Customization Cons Approval Processes - It should be easier to setup and manage than it is today. Lot of customers requirements are so complex that implementing an approval process takes a lot of logic customization using Apex code Review Source PP Pragnesh P. Marketing Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Salesforce Sales Cloud to manage customer support" March 25, 2024 5.0 Overall, the experience of using Salesforce Sales Cloud is positive. We have been using it for some time now and always learning new and powerful features it offers that could increase efficiency of our operations. It is expensive but does come with its benefits. Pros History tracking and status updates alongside security feature of Salesforce Sales Cloud. History tracking enables to continue the work when key people are out of office and status updates helps to track any execution gaps. From customer side, as their activities are not visible to other due to secure access, they are relived. Cons Pricing is too high and the developers are also expensive. To roll out any new feature, a lot of testing needs to happen before it goes to production. Review Source VR Verified Reviewer Salesforce Consultant Computer Software Used the software for: 1-2 years ### "Best CRM to manage business in one platform " October 24, 2023 5.0 Its a very good CRM we can also say the number 1 CRM in the industry which can provides the solutions to all of the problems that are coming in your business related to sales . Pros It give the 360 view of the business so we can set our priorities and improve and implement the new strategy to expand the business.We can manage all the leads,opportunities,Accounts In one platform. Cons Its pricing is too high.its hard for small businesses to use Salesforce sales cloud Review Source RC Rafael C. Director Telecommunications Used the software for: 2+ years ### "Robust tool " February 7, 2024 4.0 It’s incredibly useful to everyone in the sales team. Account managers can track their portfolio, managers and directors, have visibility over the business. Collaborative features are a good enabler for teamwork. Pros Very robust, integrates with almost everything, incredibly useful to manage large salesforce. Cons Complex when deploying the tool and integrators are hard to find. Review Source BW Brian W. Vice President Business Development Hospitality Used the software for: 2+ years ### "Does everything, but doesn't do anything better than competitors" November 13, 2023 5.0 Overall, it's been a great experience. Salesforce is much more costly than some other options out there, but the issue is once you have it set up. It is difficult and pricey to go to another alternative. That's how they get you hooked, as soon as you're set up. Even if you have headaches with the system, you'll have more headaches trying to leave. Pros Salesforce can do absolutely everything. If you can get an intelligent salesforce administrator, you can customize Salesforce in any way you like to work exactly how you need for your organization. Cons Making organizational changes to the system is sometimes needlessly difficult. To have an efficiently run Salesforce database, you must employ or hire an administrator to make major changes for you. If you're looking to alter major things within the system, oftentimes, you must rely on Salesforce's help, and often that takes a long time and is sometimes difficult to understand their service reps. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Salesforce Sales Cloud At the time, we were able to negotiate an amazing deal with Salesforce. 2 years later that deal disappeared and the prices hiked astronomically Review Source AB Aman B. Software Developer Information Technology and Services Used the software for: 1-2 years ### "Best CRM to boost sales and productivity in business." August 19, 2023 5.0 It helps me to increase the sales as well as productivity in the business by making automations in it. The security they provide is the excellent. Pros I like it most because it helps me to store my customer data effectively and efficiently, as it totally cloud based CRM we can access the stored data at any place at any time. It offers to make automation with the helps of its inbuilt drag and drop tools like Process builders, flows (NO CODE) Which is amazing. Cons Sometime while making automation or functionality using custom code governor limits create hurdles. Review Source RP Rafael P. CPO, previous VP of Operations Hospitality Used the software for: 2+ years ### "Great tool for different type and size of businesses" March 10, 2024 5.0 My overall experience was positive. You can always find solutions to your business needs even if you developed or if you need a third party tool from the App exchange. The integrations have a wide range of options and the development is not that expensive compared with other tools. Pros The ability to set up the required processes and automations adapted to the size of your business, with a flexible platform that can grow with you in pricing and coming from the most simple set up to start to get a complexity of a mid size and enterprise business. Count with a massive amount of partners that helps in the set-up with multiple prices and the fact that you can get a team inhouse that can help to mantain and develop on Salesforce with some training. Cons Maybe, the fact that the customer success sometimes do not responded on time to issues. The commercials are a bit aggressive when negotiating the renewals. The Salesforce ecosystem pricing push hard other tools that are better connected but the value for money is complex to be justified. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Salesforce Sales Cloud Because of the potential to grow as my business grow and the ability to implement custom needs from our business. Connection to multiple other tools that help us to concentrate all the operational actions to cover the entire Customer live value cycle. Review Source VR Verified Reviewer Enterprise Account Executive Computer Software Used the software for: 2+ years ### "Salesforce is best in class for sales teams" February 18, 2024 5.0 Pros I like that salesforce has become easy to use for lead generation and pipeline management. It's easy to qualify my sales prospects and management a thorough pipeline using the various views. I use on a daily basis to keep info up to date and it's very collaborative across our large sales org. Cons At first the reporting and building out dashboards can be a bit intimidating. Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Salesforce: Future of Everything with Cloud " January 28, 2024 4.0 Pros Salesforce Sales Cloud is known for its robust CRM capabilities. It offers a wide range of features for managing customer relationships, including contact management, opportunity tracking, and lead management. Cons Find it expensive, especially for smaller businesses or startups. The pricing structure may include additional costs for certain features and user licenses. Review Source JP Justin P. Sales support Medical Devices Used the software for: 6-12 months ### "Sloppy, sloppy, sloppy" August 29, 2023 2.0 It's bad. Everything I do, whether it be referencing info, adding info, starting a case, working a case, even closing a case now takes about twice a long. I can't beleive whatever salesmen have managed to sell this straight up,poorly made program to any company let alone all of them but it's a bad product made by people who seem to have never had a job before or done any administrative work before. Outlook is also a terrible program but can do anything Salesforce can do and better. Pros Probably good for management as so much data is recorded but daily users productivity will fall dramatically as most of that data must still be recorded manually and this sloppy system does not make it easy to do. Cons It really can't handle emails in an organized manner so if you use emails it will slow the process to a crawl. Simple things like reading an email takes multiple extra steps, the email is printed as all one text in a tiny window on the side, (no seperation of separate responses) double clicking text to highlight or copy will completely throw the system into chaos and CANNOT be done (indicative of poorly planned and coded system right there. Particularly one made for data collection) so never do that, the first line of an email often needs to be scrolled down to beyond a full page down only to scroll pages back up to add info needed from email to details section.Never seen or used a more sloppy and user unfriendly system I can't think of one thing in my day to day job that Salesforce hasn't made harder to access and more difficult to process. Generally speaking it is very sloppy, not user friendly, difficult to read and use compared to all other programs. Downright sloppy and slow Review Source GS Grant S. Regional Account Executive - Enterprise Information Technology and Services Used the software for: 2+ years ### "CRM leader for a reason. " February 12, 2024 5.0 Pros Best of breed and has everything you could need both as a CRM and a platform that can scale with you. Cons It's the most expensive. The UI can come across as overwhelming in the early days and for the non IT savvy. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Needed a platform that could integrate with multiple areas of the business vs just a sales management tool. Review Source YY Yanyu Y. Senior Data Scientist Information Technology and Services Used the software for: 2+ years ### "Salesforce simplifies sales and customer relationship management" October 17, 2023 4.0 Our overall experience with Salesforce has been excellent, from serving as a database for our recruiting teams to monitoring the progress of leads. Being able to ensure a solid sales management strategy is highly recommended for everyone, whether an individual or a company. It has been an excellent tool for our sales teams. The ability to have a solid sales management strategy is really recommended; Salesforce offers us a wide range of features and functionality that help us streamline processes, improve efficiency and improve customer relationships. Pros The online community and personalization features of Salesforce's Sales Cloud are exceptional. I was okay with creating an account and tailoring it to my specific needs with the help of the excellent support staff. I may discover several accessible tutorials and demos to help you learn the software. The ability to search by a variety of criteria (email address, name, phone number, etc.) is a significant plus. Internally, we rely on Salesforce for effective sales tracking, marketing campaign management, task tracking, and calendar administration. Our outreach staff are tasked with making initial contact with a defined population and bringing them in for scheduled appointments. Both the service and attendance sections will benefit from this. Cons Internal communication possibilities are limited and should be expanded. The CRM control panel also requires a safety assessment before an external user may be added. If you want to boost sales, you need to lower prices. Review Source boniface N. Administrateur système et réseau Computer & Network Security Used the software for: 1-2 years ### "Les avantages d'utilisation de Salesforce sales cloud" September 30, 2023 5.0 Pros Une fois maîtrisé, Salesforce Sales Cloud nous est très efficace pour centraliser et automatiser nos processus de vente, améliorer la communication avec les clients et suivre les performances de notre équipe de vente. Il est également possible de personnaliser le logiciel pour répondre aux besoins spécifiques de notre entreprise! Cons Je dirais que si vous n'avez pas une certaine formation dans l'utilisation des logiciel relation client , il vous sera complexe dans la mise en place Reason for choosing Salesforce Sales Cloud Salesforce, Sales Cloud assiste les équipes commerciales dans la gestion de leur relation client et dans la rationalisation de leur processus de vente . En plus il aide les entreprises à gagner en efficacité et à générer davantage de bénéfices, tout en réduisant les coûts (jusqu'à 32 % d'économies). Review Source MA Muhammad A. Engineer Mechanical or Industrial Engineering Used the software for: 6-12 months ### "An efficient way to handle clients" May 3, 2023 4.0 Salesforce is a powerful tool organizations can benefit from and enhance their sales methodologies while tracking how sales are progressing. Pros The interface and the way one can populate the databases for information. Cons centralizing the platform to provide a different tool for each of the department relevant to the sales team such as after sales services, updates, maintenance histories, client interaction frequency. Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/) The support and assistance provided. Review Source VR Verified Reviewer Product Engineer Information Technology and Services Used the software for: 1-2 years ### "Highly multi-functional and excellent AI is also installed as standard. Suitable for large enterpris" May 2, 2023 4.0 Pros It makes managing your sales contacts and process data accessible, and offers advanced and detailed reports and dashboards. For this reason, Salesforce Sales Cloud has become an excellent business improvement system for us, who used to process data and create reports in Excel, Google Sheets, etc. Cons It should also be recognized that pricing plans can be costly, and costs can be high at the implementation stage. However, it has more features for large enterprises, making it a great solution for large businesses Review Source SH Shane H. accounts Accounting Used the software for: Less than 6 months ### ""Boosting Sales and Efficiency with Salesforce Sales Cloud: A Comprehensive Review"" May 2, 2023 4.0 Salesforce Sales Cloud is a popular customer relationship management (CRM) software that helps businesses manage their sales processes, streamline their operations, and improve their customer relationships. Overall, the experience with Salesforce Sales Cloud can be positive, with many users reporting increased productivity, better customer insights, and higher sales revenue.One of the key benefits of Salesforce Sales Cloud is its user-friendly interface, which makes it easy for sales reps and managers to access and manage customer data, track sales activities, and collaborate with team members. The software also provides valuable insights into customer behavior, allowing businesses to target their marketing efforts and personalize their interactions with customers.Salesforce Sales Cloud also offers extensive customization options, allowing businesses to tailor the software to their unique needs and workflows. The software can be integrated with other business tools, such as marketing automation software and customer support software, further enhancing its functionality.While there are some downsides to using Salesforce Sales Cloud, such as its price and the complexity of learning the software, the benefits generally outweigh the drawbacks. Overall, Salesforce Sales Cloud is a comprehensive CRM solution that can help businesses improve their sales processes, boost their efficiency, and drive growth. Pros Salesforce Sales Cloud is a popular customer relationship management (CRM) software used by businesses worldwide. Here are some of the most liked things about Salesforce Sales Cloud:User-friendly interface: The software has a clean and intuitive interface that makes it easy for users to navigate and find what they need quickly.Customizable dashboards: Salesforce Sales Cloud allows users to create customized dashboards that display the information they need, making it easy to monitor their sales performance and identify areas for improvement.Automated workflows: The software automates many routine tasks, such as lead routing and follow-up emails, freeing up sales reps' time to focus on more high-value activities.Mobile app: Salesforce Sales Cloud has a mobile app that enables users to access their CRM data from anywhere, at any time, and stay connected with their team.Third-party integrations: Salesforce Sales Cloud integrates seamlessly with many other business tools, such as marketing automation software, email clients, and social media platforms.Customer support: Salesforce offers excellent customer support and provides extensive documentation, tutorials, and training resources to help users get the most out of the software.Overall, Salesforce Sales Cloud is a comprehensive and user-friendly CRM solution that can help businesses streamline their sales processes, boost their efficiency, and drive growth. Cons While Salesforce Sales Cloud is a widely used and highly rated CRM software, there are some aspects that users may find frustrating or dislike. Here are some of the most commonly reported complaints:Steep learning curve: The software can be complex and challenging to learn, particularly for users who are new to CRM or have limited technical expertise.Price: Salesforce Sales Cloud can be expensive, particularly for small businesses or startups. Some users also feel that they are paying for features they don't need or use.Customization limitations: While the software is highly customizable, some users feel that there are still limitations to what they can do. Customizations may require a developer or technical expertise, which can add to the cost.Cluttered interface: Some users find the interface to be cluttered, with too many options and menus that can make it challenging to find what they need quickly.Technical issues: Like any software, Salesforce Sales Cloud can experience technical issues or downtime, which can be frustrating for users who rely on it for their business operations.Overall, while these issues may be a concern for some users, they are not necessarily deal-breakers, and many businesses continue to use Salesforce Sales Cloud as their primary CRM software. Review Source GB Gabriele B. Menager Management Consulting Used the software for: 2+ years ### "Supporto per le relazioni con il cliente e le vendite" September 3, 2023 4.0 La mia esperienza con Salesforce Sales Cloud è stata soddisfacente, nel tempo il software è migliorato molto, aumentando l’usabilità e difendendo sempre più intuitivo. Utilizzato il software per gestire i lead e tracciare le interazioni con i potenziali clienti, in modo tale da identificare su quali spendere energia per chiudere delle vendite, e per la gestione del processo di vendita mediante standardizzazione ed automazione. Particolarmente utile, al fine di migliorare la relazione con i clienti, ed effettuare più vendiate spendendo risorse su chi davvero aveva intenzione di concludere, mi è stata la funzione di gestione dei contatti, che mi ha permesso di tenere traccia di tutte le interazioni avete con i clienti e di tutti i loro dati rilevanti. La raccolta di questa informazione mi permetteva di discriminare tra clienti ad alta spesa e quelli bassa spesa e dedicare a tutti le attenzioni che meritavano. Utile, inoltre, mi è stata la funzione di previsione delle vendite futura, sicuramente non precisissima, ma utile per pianificare le attività di ogni quadrimestre di tutto il team. Pros Il software CRM Salesforce Sales Cloud fornisce un supporto complete alla gestione dei processi di vendita ed alla relazione con il cliente, sia in ambito B2B che in ambito B2C. Nel software, che è possibile utilizzare online, è possibile gestire i lead, definire processi di automazione delle vendite, costruire, in base ai dati passati disponibili, previsioni di vendite future, avere un dettaglio degli ordini ricevuti e di quelli eseguiti, nonché creare report di dettaglio sull’andamento del processo di vendita da condividere con i portatori di interesse, il tutto in modo veloce e con funzioni molto intuitive da utilizzare. Salesforce Sale Cloud, lato gestione della relazione con il cliente, permette di salvare i dati rilevanti e di contatto di un cliente, o cliente potenziale, all’interno di un database contatti e di tenere traccia, con un cronologia facilmente consultabile, di tutte le interazioni avvenute con tale cliente, al fine di gestire al meglio le interazioni e l’intero processo di vendita. Il software si integra con i processi aziendali, anche se supportati da applicazioni di terze parti, mediante l’utilizzo di API RESTful e SOAP. L’integrazione risulta più semplice se sono utilizzati software facenti parte della stessa famiglia, come marketing cloud. Cons L’aspetto più complesso di Salesforce Sales Cloud è il suo processo di integrazione con applicazione di terze parti, possibile mediante APIRESTful e SOAP, nel caso in cui queste supportino i processi aziendali gestendo informazioni necessarie anche in Sales Clod. La gestione del macchinoso processo di integrazione, la manutenzione e l’eventuale grado di personalizzazione necessario per rispettare le specificità di ogni attività elevano notevolmente il costo legato all’uso del software. Review Source VR Verified Reviewer Application Analyst Insurance Used the software for: 1-2 years ### "A simple and Reliable CRM Solution" January 14, 2024 4.0 The Salesforce Sales Cloud come with both web and cloud that offers some amazing feature like to generate leads, interact with customer via chat, emails, call in software itself. Dashboard is fully automated which help real time data quickly and more accurately. Pros Salesforce Sales provies the great Dashboard and Customizer for User. Its offer some most usefull feature like track leads and forcast revenues. It provides ticketing system which is quite intuitive and make most of task automatic and save for future use. Also it has chat functionality that make sure our customer should in touch for any updates. Cons Sometimes the reminders of call failed to operate correctly and leads remained in pipeline. Product documentation should improve and updates on time because in most of case need to connect with Support team which is much time consuming. The Pricing is high compared to other alternatives in market. Review Source JM Joannie M. Financial Analyst Computer Software Used the software for: 2+ years ### "It's the most popular CRM for a reason!" September 18, 2023 5.0 Overall after five years of usage we are very satisfied with Salesforce. We were able to automate most business processes; our employees can now focus on their job, not on data entry. Our database is robust, fully integrated, and used by most departments, from marketing to customer success to finance. Problems are quickly fixed and easy to report, support is knowledgeable, and the community is awesome. Pros Salesforce is the #1 CRM for a reason: it's robust, highly customizable, integrates with a million other software and apps, and there's just about a product for every customer's use case. In the five years we've used it, we've gone from a very basic, low-users (sales only) plan to an Enterprise plan used by every but one of our company's departments. It's absolutely core to our business.One of the things I appreciate the most is how customizable it is. The custom field limits on every object are very high. The Flow feature allows for extremely powerful automation, without any code. (I'm an accountant by trade and I managed to program everything with just a bit of help from a consultant and Salesforce support.) Salesforce regularly offers webinars, ask an expert sessions, and the help database is huge - both Salesforce's and blogs outside of it. If I can't find an answer to something, the Trailblazer community will usually provide it within a couple of days. The self-training platform is constantly updated and the modules are highly valuable, especially when you start out. There's always a ton of new features deployed with every update (three times a year!). Finally, the AppExchange market is massive, with apps ranging from free to pricey that you can download and try out. We use a few apps developed by third parties that fix an annoyance we had with the system and work very well. Cons As with all software-as-a-service models, Salesforce can become pricey, fast. Every time you want to add a new add-on, price is calculated per user. Some of them allow for a limited number of licenses so you don't have to buy one for every user; other modules force you to pay for all users, no matter if they'll use it or not. Even for some third party add-ons, you have to purchase both a subscription to whatever software you want to use, plus pay a fee to integrate with Salesforce. They become more flexible with pricing at the end of their fiscal year, but they're quite rigid otherwise, and forget about ever diminishing your number of user licenses! Review Source karim B. Owner Investment Banking Used the software for: Less than 6 months ### "Good for streaming business " May 15, 2024 4.0 Very easy to use but can be complex. It has a good CRM with most of what you could expect from a SaaS-based CRM platform and has various tools to bridge business. Pros Salesforce is an good tool made for streamlining the sales performance of a company. Cons Kinda expensive and is on more complex. Review Source Rashed A. Health Club Coordinator Hospitality Used the software for: 2+ years ### "Salesforce made well. " May 3, 2023 4.0 So far its good but it can be laggy sometimes when used on mobile app. Pros Easy and manageable for all kind of people, it can be trained by anyone even with minor knowledge about computer apps. Cons It gets stuck sometimes need updates and maintenance. It needs a better UI and stamina for not draining your battery. Switched from [GxPReady! Suite](https://www.capterra.com/p/166543/Maintenance-Management/) Our company made their own app. GXP Review Source Audrey H. System Administrator Information Technology and Services Used the software for: 2+ years ### "The robust and efficient database facilitates contact with customers" August 21, 2023 4.0 I really appreciate how flexible the system is, as each of our business segments has very specific needs. By deploying our Salesforce administrators and developers on every project, we can provide value to every sales team. Pros The dashboard is my favorite part of Salesforce Sales Cloud. Its cheery hue helped us forget about the quotas we were supposed to meet. I can also attest to its ease of usage. I was concerned that there would be a lot of fields to fill out, but the system's auto-population feature quickly put my mind at ease. Cons I wouldn't call it a complaint because every system has its quirks, but Salesforce's slow performance is occasionally frustrating. Given the limitations of our network and the sheer quantity of people using the internet, I suppose it is to be expected. Switched from [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) We didn't have a centralized system to manage our many sales processes across departments and locations until we implemented Salesforce. Thanks to Salesforce, we've been able to expand and tailor the platform to the specific requirements of each of our divisions. We are always working to improve the system. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.