# Page 28 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 28 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 28 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 676-700 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Catherine M. Game Developer Information Technology and Services Used the software for: 1-2 years ### "Salesforce helps us bring potential customers together in one convenient place" August 7, 2023 4.0 Salesforce's Sales Cloud integrates my sales. If a customer needs more time to think about whether or not to purchase our services, I can save time by returning to the previous order I put in Salesforce Sales Cloud rather than creating a new opportunity. Pros I like that it can help us get our sales department more organized, that it's easy to use, and that I can save all of my leads in one place. Furthermore, because to Salesforce's popularity and scale, virtually every other tool or piece of software exists or is in the process of developing an integration with Salesforce. Cons There is a steep learning curve associated with using Salesforce Sales Cloud, as it is not intuitive to novice users. Salesforce Sales Cloud's pricing structure may be out of reach for startups and other small organizations. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Salesforce's configuration options are so extensive that I can't imagine a scenario in which the software wouldn't be able to fulfill the user's requirements. If a feature is needed but hasn't yet been implemented by Salesforce, it can be created by a third party and made available in the marketplace. Review Source VP Vicente P. ANALISTA DATAMINING Insurance Used the software for: 2+ years ### "Atrévete a experimentar SalesCloud!" August 23, 2023 5.0 Mi experiencia en general ha sido placentera, desde que comenzamos con su uso el ahorro en recursos y tiempo ha sido increíble, hemos dejado de hacer procesos manuales y pasar a automatizarlos con la ayuda del equipo salesforce, el conocimiento y desarrollo que permiten es tanto para el cliente, asesor, administrador del sistema, es una grandiosa herramienta para los que buscamos hacer un excelente trabajo invirtiendo menos tiempo y recursos. Pros Salescloud es una herramienta que es intuitiva, no es necesario ser un desarrollador/programador o estar inmerso en el mundo TI para entenderlo, su interfaz es sencilla de comprender y usar, tiene demasiadas API's para integrarse con otras aplicaciones, tienen cursos gratis para comprender y aprender a usar como un experto el aplicativo. Cons Salesfoce provee de todas las herramientas para que usar sus herramientas sea fácil, no he encontrado algún inconveniente frente al proveedor. Review Source cid M. Customer Service VA Consumer Services Used the software for: 1-2 years ### "CRM for everyone" February 10, 2024 5.0 Pros I loved the distribution of menus and screen view of tools for sales purposes., everything was accessible and easy to find, very user-friendly, as a sales team lead it was perfect to keep track of sales and opportunities of the sales agents as well as great to track progress and forecasts. Cons I would probably have the option to customize it according to the employee role in the company because as a salesman it has too many charts and options that are not beneficial for a salesman but for management, as well as some of the features visualized on the screen would be necessary for a team lead and not a customer support agent, so having it customize accordingly would be better. Review Source Chinmay Subray B. Scholar Trainee - Work Integrated Learning Program Information Technology and Services Used the software for: 2+ years ### "Salesforce Sales Cloud - Likes and Cons " December 27, 2023 5.0 My experience using Sales cloud bends towards positive side only. It's Automations , Customizations , Efficiency , Insights are the some of the liked things in Sales Cloud. Pros Salesforce Sales Cloud offers good features like Automations , Analytics and Data management. As it is a cloud based platform so On-premises server maintenance are not required. It's Mobile accessibility is one of the best compared to competitors. As Salesforce has the one of the largest active community the support is very impressive. Cons Pricing structure and complexity is one of the considering thing in Salesforce sales cloud. Mobile accessibility is good but it's functionalities are very limited in my opinion. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Functionalities and Pricing concerns are some of the things which made us to switch. Review Source Ryan M. Manager, Business Process Excellence Transportation/Trucking/Railroad Used the software for: 2+ years ### "Salesforce Sales Cloud is a game changing CRM platform!" February 22, 2024 5.0 It's a powerful tool that has allowed our organization to do away with our older mainframe systems and begin to use cloud based computing which had not always been the case. Even though we were slow to adopt, it has been worth every penny switching over. Our employees absolutely love it. No more toggling between multiple tools. Pros I like the fact that it's a great CRM tool regardless of whether you're in Customer Care, Sales, or Sales Support (don't let the name Salesforce lead you to believe it's only for sales anymore). It has customizable reporting features that allow for greater insights into customer activity and history. Great software! Cons From my understanding it is quite expensive. As a project manager we've had to limit user licenses to customer and sales support teams as well as web marketing. Eventually we would love for the folks in location operations to have the capability but from a cost standpoint we're not there yet. Review Source KW Kelly W. Customer Service Specialist Hospital & Health Care Used the software for: 2+ years ### "Salesforce is an essential tool in performing my job daily" October 10, 2023 5.0 I love it and have found it to be super useful. I am able to pull up my daily tasks at a glance as well as check my productivity for the day (as well as my teams). Pros I love the overall look of the program, it is very customizable to ensure you are seeing only what you need or want to see which is awesome, and it also helps you to navigate through varying stages of a task/order. Cons Sometimes with certain issues or exceptions, it could be hard to relay information to other people or teams, which caused patients to occasionally "fall through the cracks". I feel like the program could be a bit more streamlined; however, that being said I also feel like my company uses SF to perform a job function that it was not truly intended to be used for. Review Source AE Adrienne E. Director of GTM Operations E-Learning Used the software for: 2+ years ### "Salesforce -- number 1 tool I use every day as a GTM Ops Leader! " September 13, 2023 5.0 I have overall had a great experience with Salesforce. The only other similar tool I've used in the past is Infusionsoft and Salesforce is LEAGUES better! I could never go back. Pros I can honestly say that I would not be able to do my job as a Director of GTM Operations without Salesforce. I like that I am easily able to track note from customer calls and use templates to make that even more streamlined. I use reporting functionality extensively and find that ability to clone reports (or save as a copy) to be something that saves be hours each week. I'm able to easily use a report I already have to deliver on what my leaders are requesting or need (often with a short turnaround). I like that I'm able to easily export data from salesforce to a spreadsheet where I can further manipulate it as needed. This is something that I find myself doing on a regular basis. Cons I have found the login process to be annoying and would prefer that I could us multifactor authentication in a manner without needing my phone. I prefer to not work with my phone near me so needing to authenticate sometimes multiple times per day is frustrating. As certain fields have been removed from Salesforce, I've noticed there is lack of ability to check dependencies prior to someone hiding a field. Reason for choosing Salesforce Sales Cloud I didn't have a choice in purchasing, but am glad we ended with Salesforce. Review Source EB Eric B. Salesforce Admin Banking Used the software for: 2+ years ### "Salesforce Sales Cloud is the Best CRM out here!" January 15, 2024 5.0 I love the software and it's a great tool. I recommend it because of the ability to customize to suit all business needs. The support community is unparalleled. Pros Highly Customizable Easy to use. Great support community Free training High ROI Cons Cost There are so many ways to do things. Some obvious things are overlooked by the Salesforce developers. Review Source Shruti B. Accountant Package/Freight Delivery Used the software for: 6-12 months ### "A platform for all your business requirements" October 1, 2023 4.0 Its a great platform which makes your everyday work very efficient & effective, it is also very result orientated. The customization of dashboards & reports are the best part. Pros It helps you a lot in improving the sales process as you can reach a bigger customer base. The management becomes easy & smooth you can make quick decisions & judgements. Cons As of know i haven't experienced anything wrong with Salesforce Review Source Jisha J. Manager, Customer Success Computer Software Used the software for: 1-2 years ### "Salesforce Sales Cloud: Empowering Success with Robust CRM Capabilities." July 12, 2023 5.0 Pros Salesforce Sales Cloud provides a holistic view of customer data, including contact information, communication history, purchase history, support tickets, and more. As a Customer Success Manager, I can access this centralised information, enabling me to understand customers better and provide personalised support. I can track customer interactions, schedule follow-ups, set reminders, and collaborate with my team members. This ensures that important tasks and touchpoints are not missed, enhancing customer engagement and success. The platform provides workflow automation tools, such as process builder and workflow rules, allowing us to automate routine tasks, notifications, and escalations. This automation streamlines processes, reduces manual effort, and enables us to focus on high-value activities that drive customer success.The platform is well integrated with gmail and mailchimp to track the communications happening on a contact level or a company level. Cons While Salesforce Sales Cloud has made significant improvements in its user interface (UI) and user experience (UX) over the years, I find certain areas of the platform less intuitive or in need of further enhancement. Navigating through different modules, finding specific information, or customising the UI may require additional effort or familiarity with the system. Review Source KT Kunal T. Owner/Operator Legal Services Used the software for: 6-12 months ### "It does give a push to your Sales efforts" August 7, 2023 5.0 I am feeling quite content with this, although there were a few minor issues at the beginning, I have grown to enjoy it now. Pros Using Salesforce has greatly streamlined my business operations. Each morning, I now have a clear understanding of what tasks I need to complete and which processes to follow. The platform also offers me the flexibility to customize these processes to match my specific needs. What's even better is that Salesforce is user-friendly and doesn't require any coding experience. Cons Initially, it may take some time to become accustomed to the task at hand. You may need to extensively search for information, read numerous help articles, and conduct thorough research on your own. However, once you become familiar with it, everything will be as easy as pie. Review Source Brus B. Head of Marketing Business Development Real Estate Used the software for: 1-2 years ### "Salesforce sales cloud – Automate sales process" August 29, 2023 4.0 With salesforce we can track customer buying behaviors and set up alerts for new target opportunities based on specific parameters. With customizble home pages, reports, and dashboards, implement new initiatives and track performance. Pros Using Salesforce Sales Cloud has been very productive and effective for our organization. The platform customization options allow us to adapt it to our needs. It has many tools being a suite that has several services, its wide range of solutions offers third-party solutions to fill that gap. What makes it even more powerful is its wide compatibility; It seems like every other software out there has or is developing an integration with Salesforce. I have used other Salesforce services and over this time I have noticed how the platform has improved internal collaboration between our teams and has elevated the customer experience with more personalized solutions. Cons As for the reporting features, they are promising, but plagued with a few glitches. I have noticed errors, particularly when trying to drag and drop fields into reports. Creating reports is more cumbersome than what I've found with platforms like Microsoft dynamics. The tool requires a certain level of proficency, especially if you are trying to create reports that include complex variables, such as accounts and specific types of engagements. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) salesforce has better integration Review Source PC Patrick C. Managing Consultant Computer Software Used the software for: 2+ years ### "The most powerful and scalable CRM" August 21, 2023 5.0 Sales Cloud is the bedrock of my sales and sales operations teams. The system has been built to reduce sales peoples time on admin, reduce data errors, surface useful data at the right time and enable data and processes to flow from one team / process to the next Pros The ability to customise and develop the system around sales, marketing and customer service processes. This allows companies to develop Salesforce over time and add on practically unlimited standard or custom built additions Cons The price is high when compared to other CRM systems. However, I believe the price represents good value for money if the CRM is configured and maintained to grow with your business. Cheaper CRM system will often seem cheap in the beginning but much more expensive in the long term Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Salesforce Sales Cloud Salesforce has vastly better capabilities Review Source NA Naveed A. Site engineer Construction Used the software for: 1-2 years ### "Nice Product" November 10, 2023 4.0 In summary, our overall experience with Salesforce Sales Cloud has been highly positive. It has enabled us to optimize our sales operations, enhance customer relationships, and drive business growth. The platform's user-friendly design, powerful features, and excellent support have made it an indispensable tool for our organization. Pros Tickets Individual agent tasks Analytics Monitoring of work Cons User interface for analytics Some software bugs in my experience. Visual interpretation of analytics Review Source VR Verified Reviewer Team leader Consumer Services Used the software for: 2+ years ### "Useful as a CRM and much more" December 30, 2023 5.0 Pros Once you get the hang of it, it is the most valuable tool in what concerns CRM. As a ticketing system, it is neat and quite intuitive - most of it is automatic, according to your settings. All the functionalities (send emails, leave comments, store contacts and more) are there. It might include a chat functionality that if automatized, can make your customers in touch with you in some clicks. As a knowledge base it is complete, everything that happens on Salesforce remains there for everyone to consult - not only articles but also past tickets Cons Getting the hang of it , especially for new users can be not exactly beginner friendly. As a CRM it stores all data: this means that if you are looking for something specific without choosing carefully your searchwords, you might get too many results to manually look through - even if they are organised by typology. Review Source Richard G. Communication and Media Analyst Telecommunications Used the software for: 1-2 years ### " A communication tool that can be useful in any location, depending on the operation" May 3, 2023 4.0 Salesforce has many functions. My job is to gather information from the customer, what they want and other specific personal information about incoming inquiries and assign them to the person in charge within the company. In particular, it takes time to determine who is in charge of which department and who is in order. It is now possible to find and inform the other party in a short time. Ultimately, customer information obtained through marketing, etc., including queries, is managed collectively so that the person in charge can refer to it when necessary. Records of actions taken are also kept as a history, so it is easy to track the past, and I can change responsibilities without thinking about handing them over. Pros Even in the enterprise, the publishing timeline of this product's "Chatter" feature has become a valuable place where project information can be shared across departmental boundaries. From seminar events to disability information, you can see the information you would otherwise have to research independently. Since it became available on smartphones, checking it on the go was possible, and I felt it was more convenient. Cons The complexity of the user interface: The wealth of functions complicates the operation. It is also customary to explain how to use it to transfer members. In addition, from the administrator's point of view, I think the barriers to customization at the beginning of the introduction are relatively high. Alternatives considered [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Salesforce Sales Cloud I feel it is essential to be able to check project information on a smartphone and perform simple operations. It was a long time ago, but there was a time when I had to go back to the office from work and enter data on a PC. Compared to those days, the efficiency of work related to project management has improved. Switched from [SAP Sales Cloud](https://www.capterra.com/p/153454/SPM/) Until now, we had our handmade system, but with the formal introduction of SFA, its importance expanded within the company. It is perfect if the personal information collected in consultations and sales activities is organized and left as a record. You can search and see the moves, so the successor can see past activities by looking at them. Because personal information is collected without being reduced, it can be used effectively for marketing activities. The more we have, the more valuable we are as a company. Review Source DF David F. CSM Sports Used the software for: 2+ years ### "The Leading CRM for a reason" August 9, 2023 5.0 I seem to use Salesforce in some capacity in every sales job I have worked at. In some cases it was not the most cost effective but there is value behind the cost. Pros Salesforce is the original and best in class sales crm saas platform. Anything on the market that plays into this space was based off their original ideations. Some features can be better, but it is prime for contact management and forecasting. Cons Salesforce can be really expensive and does not have the most comprehensive set of easy to use, automated outrounding tools. Review Source KD Kevin D. VP, Revenue Financial Services Used the software for: 2+ years ### "You get what you pay for" August 7, 2023 5.0 Positive - team at SF is helpful and in tune with the goals of our business. Pros It's a beast when it comes to configuring fields and objects. Cons Somewhat difficult to setup and manage. Have had to purchase add-ons that integrate with SF due to the leverage it has within our org. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) More familiarity with Salesforce and long-term knew it would be the option we would take. It was easier to rip out sooner than later. Review Source GG Gaurav G. HR manager Apparel & Fashion Used the software for: 1-2 years ### " Comprehensive Sales Management Solution - My Experience with Salesforce Sales Cloud" May 1, 2023 5.0 My experience with Salesforce Sales Cloud has been overwhelmingly positive. The platform offers a comprehensive set of sales management tools that have significantly improved our sales process. We are now able to track and manage deals more efficiently, and the forecasting feature has allowed us to make more accurate business projections. Additionally, the platform's easy-to-use interface has been a valuable asset for our team, enabling everyone to manage their tasks effectively. Pros The forecasting feature has been especially impactful, as it provides an accurate prediction of future sales based on current performance. I also appreciate the pipeline management feature, which provides an intuitive visual representation of the sales process, making it easy to track and manage deals. Additionally, the contact database and lead management features are helpful in organizing customer information and tracking potential sales opportunities.The integration of Salesforce Sales Cloud with our existing business processes was quite smooth. The product's intuitive interface and robust API made it easy to integrate with other software tools we use. Cons While Salesforce Sales Cloud has an extensive set of features, I find that the search and filter function is not as effective as it could be. Sometimes, it takes longer than expected to find the information I need. However, this is a minor issue and does not significantly impact the overall user experience. Review Source Vipul S. con Consumer Services Used the software for: 2+ years ### "Salesforce Sales cloud feedback from a professional consultant" October 3, 2023 5.0 Sales cloud is basically helpful for the companies looking to boost the overall sales productivity and pipeline management with clear understanding on leads and opportunity lifecycle. Pros It is SAAS based application which is best in the market and far ahead from its competitor and available for a fee based on user licenses. It's ease and ability to integrate with external third party application. Standard and custom based APIs. Further web to lead will allow better tracking of its leads. Cons Salesforce Sales clould is easy for a normal user and even salesforce has got lots of inhouse systems(trailhead) that would help any individual to learn and implement sales cloud in their daily work. Salesforce reporting and dashboards with AI(analytics) is improving a lot better to show and present the statistics in the lot clearer picture to the management. Reason for choosing Salesforce Sales Cloud It is best in the market and super evolving with three releases every year and promoting with the cutting edge technology and its ability to integrate with evry other third party systems Review Source Tejal B. International Lead Generation Computer Software Used the software for: 2+ years ### "Salesforce makes it easy " January 25, 2024 5.0 All was satisfactory. Needs bit improvement Pros It's just one click on the data saved to you get the activites track flow in one page Cons The customer support is bit difficult after the sales Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Review Source FG Fabian G. marketing Computer Software Used the software for: Less than 6 months ### "Lo Destacado de Salesforce Sales Cloud" August 24, 2023 5.0 Mi experiencia con Salesforce Sales Cloud ha sido excepcional. Desde el primer día, me impresionó la claridad y la organización de la interfaz. La navegación es fluida y todas las herramientas que necesito para gestionar mis ventas están al alcance de mi mano. Una de las características que más me gusta es la capacidad de personalizar mi panel de control según mis preferencias, lo que me permite acceder rápidamente a los datos y métricas más relevantes para mi trabajo. Pros Es una solución integral que ha transformado la manera en que gestionamos nuestras ventas. La facilidad para rastrear leads, administrar oportunidades y colaborar en tiempo real dentro del equipo es excepcional. Cons La interfaz resulta confusa y poco intuitiva, lo que ha llevado a que nuestro equipo de ventas tenga dificultades para adaptarse y aprovechar al máximo la plataforma. Además, el proceso de implementación fue problemático, con retrasos y falta de apoyo por parte del equipo de soporte de Salesforce. Alternatives considered [ClientCircle](https://www.capterra.com/p/141002/Rocket-Referrals/) Reason for choosing Salesforce Sales Cloud Porque la herramienta de seguimiento de leads y oportunidades ha sido un cambio de juego para mí. Puedo ver el historial completo de interacciones con cada cliente potencial, lo que me ayuda a personalizar mis acercamientos y a construir relaciones más sólidas. La colaboración en equipo también ha mejorado significativamente. Switched from [ClientPoint](https://www.capterra.com/p/120209/ClientPoint/) Tuve buenas referencias generales sobre la funcionalidad de este software. Review Source VR Verified Reviewer Information Security Engineer Information Technology and Services Used the software for: 2+ years ### "Robust Customization Meets Steep Learning Curve" November 21, 2023 3.0 Salesforce Sales Cloud has proven to be a robust and comprehensive platform, offering a wide array of customization options that cater to varying business needs. The ability to tailor the platform, coupled with a rich set of features, significantly enhances relationship management with clients, prospects, and partners. However, the steep learning curve and complexity of the platform can pose challenges, especially for smaller companies or those with limited technical resources. The pricing, being on the higher side, might deter smaller organizations, although the value delivered could justify the investment for larger enterprises. Despite minor technical issues, the platform's industry leadership and extensive learning resources like Trailhead provide a supportive environment for users to grow and maximize their utilization of the platform. Pros Salesforce Sales Cloud is highly praised for its robust customization and configuration capabilities, allowing users to tailor the platform to meet their specific operational needs, which is invaluable for managing various relationships including those with prospects, clients, and partners. Another strong suit is the provision of learning resources through Trailhead, a free learning platform that facilitates user acceptance and empowers users to maximize the benefits of the platform. Users commend its comprehensive management features that serve as a robust backbone for organizations, enabling seamless management of marketing leads and other crucial business operations at scale. Being recognized as a leader in the CRM space, Salesforce Sales Cloud's reliability and extensive feature set are seen as essential for business success, reflecting a high level of satisfaction among its user base on Capterra. Cons Salesforce Sales Cloud, despite its extensive capabilities, presents a steep learning curve, particularly for new users, necessitating time and training for proficient usage​​. The platform's complexity, while beneficial for customization, can be overwhelming especially for small companies, posing a challenge for those with limited technical expertise​​. Additionally, the cost factor is a notable concern among users, as the pricing might be substantial, potentially forming a barrier for smaller organizations or those with tighter budgets​​​​. Moreover, some users have pointed out minor technical issues, like the challenge of sorting line items in a quote, indicating room for improvement in certain functional aspects​​. Review Source SL Starisha L. Boss Health, Wellness and Fitness Used the software for: I used a free trial ### "Salesforce is number 1" January 17, 2024 5.0 From my experience of utilizing the item, Salesforce administration cloud CRM is an amazing asset that conveys item backing to clients through this stage. It has an extraordinary list of capabilities, the computerization and coordination capacities assist with improving help administration levels. It's a phenomenal instrument for adjusting the clients. " Pros "Salesforce advances an extraordinary culture as an organization and that is reflected in the representatives' connections at the organization" Cons Bigger organizations might need to pay extra charges to actually utilize Salesforce combinations. Most Salesforce plans require a yearly responsibility. Getting prompt specialized help during nonbusiness hours could be troublesome. Review Source HM Hussain M. Vice president Computer Hardware Used the software for: 1-2 years ### "Sales force sales cloud Review" February 16, 2024 5.0 Wonderful software to control , motovate and generate sales. Pros Single window for sales, sales forecast, purchase forcast and revenue. Since connected with cloud technology so only one base server require to control whole team Cons It does not give you notificatiin for not achievement of the sales team Review Source Talk to a Capterra advisor for free and get results within 15 minutes.