# Page 3 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18781 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18781) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 3 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 51-75 of 18781 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SC Shabrian C. Admin Automotive Used the software for: 2+ years ### "Sales Cloud Stan" December 26, 2025 5.0 Overall, Sales Clouds meets the needs of our company at a great price. The setup of a sales process is seamless. Debugging and identifying bugs is simple with the logs. Very happy with the product. Pros My favorite thing about is the ability to customize it to the most intricate sales processes. Customer service is great - very responsive and reach out promptly. The setup is fairly easy and I love the user interface of the lightning experience. Cons Some aspects of Salesforce aren't so customizable like account plans, but I'd like to think with future updates there will be more wiggle room. I'd love if the custom buttons allowed a small popup window in the screen like the options on the creation page suggests it does. It would also be nice to be able to use dynamic url filters on dashboards Review Source Patrice C. Account Manager Events Services Used the software for: 1-2 years ### "Salesforce Sales Cloud Power Engine" August 12, 2025 5.0 Overall sales force is very beneficial it is a very powerful and comprehensive tool that would be streamline the overall sales process from beginning to end. Pros What I like about Salesforce Cloud effectiveness of leads to drive in prospects and potential clients. I have used the software for years and it is amazing because it is the gate keeper for storing leads and contacts that a business owner can use in their sales approach in order to increase their revenue of their organization significantly. It is user friendly if you do not use the platform for other heavy information to store. Cons The platform can be very expensive to be honest, but each organization needs to be very mindful on what they specifically would like Salesforce to do for them. It can be costly if you have too many things in your organization that you want to implement by using the Salesforce Sales Cloud platform. Being specific and tailoring your business needs is the key to reduce cost and be comfortable with your decisions as an organization. Review Source JH Jeff H. Account Executive Research Used the software for: 2+ years ### "Gets the job done but room to improve" December 30, 2025 4.0 My overall experience is okay with Salesforce. The best days are when I have to interact with it the least, but it gets the job done and is necessary. I used other platforms at previous sales roles that I thought were way more simple and easy to use. Pros Salesforce Cloud is helpful to manage all of our customer records, track deal progress, and manage contracts. Overall there’s room for improvement but it’s a good functioning platform for my sales needs. Cons They haven’t updated anything in the platform in 4 years of using it at my current company. The UI looks the exact same and there’s room for improvement there. I can also probably count on two hands the amount of days spent looking at a Salesforce loading screen when I have the fastest internet possible, so the speed of the platform needs to be improved. Review Source EJ Emily J. Client Services Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Following up on all possible reservations." January 29, 2026 5.0 Guest relationship management is a task demanding potent tools. I am tracking leads through this platform. It is powerful but seems to be an overkill to a small tourism firm. Pros The communication channels enable us to monitor all the interaction with each and every guest whether it be through email or phone without any inquiry being lost in the busy season. Cons The creation of the set-up was extremely complicated and demanded the use of costly consultants to tailor the page generation tools to our booking process. Review Source JK James K. Brand Ambassador Health, Wellness and Fitness Used the software for: 2+ years ### "Salesforce Sales Cloud reliability in sales optimization makes it our go-to sales management product." May 13, 2025 5.0 After a long search for a sales management product that fits our needs, we finally came across our and our life has never been the same ever since. Salesforce Sales Cloud gives us access to comprehensive yet easy to use sales features that enable us to streamline all our sales activities. Our incredible experience with Salesforce Sales Cloud has seen us leap a great fortune from our improved sales. Pros analytics help us to extract useful insights from our sales data which direct us on how to optimize future sales. Salesforce Sales Cloud reporting features makes it possible to get a clear understanding of all our sales activities. Its uses very advanced AI features to categorize and segment leads allowing us to only focus on the best leads. With its customers communication features, we have been able to maintain clear line of communication with customers during sales. Cons There was a bit of a learning curve but it was brief. Other than this, i have not discovered something i did not like. Review Source VR Verified Reviewer Customer Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Salesforce sales cloud is an all in one platform that prioritizes customer data!" December 10, 2025 5.0 Overall, is highly reliable for our team to store, organize, and update customer data across each team. Pros is an all in one platform where my company stores our customer data. Its user friendly and reliable across various teams! Cons I would love an update to the user interface and the ability to customize the dashboard a bit more. But that’s all! Review Source TW Tabatha W. Nurse Supervisor Hospital & Health Care Used the software for: 2+ years ### "Salesforce Cloud flexible and powerful " May 7, 2026 5.0 Overall, my experience with was very positive. It helped streamline sales processes, improve pipeline visibility, and keep customer information organized, though it took some time to fully learn and configure the platform effectively. Pros What I liked most about was its flexibility and powerful customization options. It made it easy to manage leads, track opportunities, and keep the sales pipeline organized in one place. Cons The biggest downside was the learning curve and complexity. Some features can feel overwhelming at first, and customization or reporting often requires extra setup and training. Review Source JSF Jennsy Suyapa F. Customer Service Writing and Editing Used the software for: 6-12 months ### "Best Way to Provide Quality Service and Solutions in one Call." October 27, 2025 4.0 My position was a customer support agent when I used Salesforce, the system itself was pretty good overall and down moment were minimum considering the amount of customer we handle . It take about 2 weeks and you don't fully can learn all the wonderful things that can be made which is great since there is always space to find more ways to use this tool. Definitely were able to solve clients issues in less than 5 minutes and big part of that was having this interface,. Pros Having the client information and last movement in their orders in a section of the screen is very helpful during customer support calls as this facilitate the overview of the ticket and provide that upfront understanding of the situation. Each company can manage at their own but as we used keep clarity of each agent actions. Cons There is no duplicate message if the information is entered twice so can easily confuse during a call or resolving a ticket where you only have minutes to solve a client issue, we had moments when the system was down during peak season and that was very frustrating . Review Source JG John G. Account Executive Accounting Used the software for: 1-2 years ### "Salesforce Sales Cloud: Built for the enterprise" November 17, 2025 5.0 Salesforce shines with customization and reporting, but setup and cost can be challenging. The system is highly scalable, AI-powered CRM with rich pipeline management and customization options Pros 360-degree client view” enhances relationship insights and pipeline visibility. Visual dashboards and workflow automation boost efficiency and insights Cons Licensing, add-ons, and scaling seats significantly increase total cost as we grow. Easy to delete data unintentionally; interface can feel cluttered. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Acquiring company used Salesforce so we had to move away Review Source Bill L. Vice President of Sales and Operations Education Management Used the software for: 6-12 months ### "The good and bad about Salesforce " December 5, 2025 4.0 I think its solid if you have the budget and team to follow the need steps to capture and build the data or accounts Pros It centralizes customer data, giving our team a complete view of accounts and interactions for better relationship management. Cons If i am being honest the cost..it adds up quick and you have to watch extra fees. It also takes a bit to get use to...although i wouldnt say this is 100%con but ppl tend to give up mid point when things are not easy Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Corporate decision and we had no choice to switch. Review Source LN Larry N. Customer Service Coordinator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Salesforce brings it all together!" April 29, 2025 4.0 We were able to bring almost all of our sales processes into Sales Cloud; legal/contracts, AR/PO's, scheduling, invoicing, marketing, etc. This has made the onboarding of new customers and employees so much easier. Now everyone follows the same process flow, and every vital piece of information is collected and made accessible to team members. Pros The ability to attach customer communication (emails, Live Chat transcripts, incoming/outgoing voice) to a contact, opportunity, or account record. All customer communication is available for everyone to see. Document storage for the sales processes and marketing keeps everything in one place. No more secret files or notepads storing vital customer information. Also, the ability to define and insert our processes into Salesforce has gotten our team, veteran and rookies, on the same page. Cons Implementation costs are on the high side. This has kept us from purchasing additional products. Review Source IL Iván L. IT MANAGER Mechanical or Industrial Engineering Used the software for: 2+ years ### "Un salto de calidad para nuestra gestión comercial" December 8, 2025 5.0 Mi experiencia ha sido muy positiva. El sistema ha mejorado la organización interna, la trazabilidad y la rapidez con la que gestionamos cada oportunidad. Una vez configurado, el uso diario es fluido y fiable. Pros Ha sido un cambio fantástico, hemos pasado de usar hojas de Excel a tener todo centralizado en un portal web lo que aportó muchísima velocidad de acceso a la información. Cons Probablemente, la curva de aprendizaje inicial, ya que al principio requiere tiempo para entender todas las opciones y configurarlo correctamente. Review Source EL Eric L. Senior Solutions Engineer Computer Software Used the software for: 2+ years ### "It's a standard and does its job" January 22, 2026 4.0 Overall positive, again a familiar platform that does it's job. I did run a short stint with a company that used legacy solutions and it was very difficult to operate that way, after returning to SFDC I appreciate the flexibility. Pros It's a standard, very familiar with platform and can expect consistency from org to org to hit the ground running. Broad integration ecosystem to tailor capabilities to needs. Cons Still not as quick as it should be, some tech debt in there and legacy gremlins. UI, though consistent and familiar is nothing to write home about - need to bring extras in to truly modernize it. Review Source NN Nicholas N. Quality Assurance Manager Apparel & Fashion Used the software for: 2+ years ### "Salesforce Sales Cloud " May 1, 2026 5.0 Its a great tool because you can manage everything about client in one application including linking with 3rd party service providers like couriers Pros It integrates all necessary contacts for clients and all relevant alternatives in one place therefore account management is pretty tidy Cons The user interface buttons may seem too many for new users and their closeness can make pressing a wrong one easy Review Source VR Verified Reviewer Client and guest liason Human Resources Used the software for: 6-12 months ### "Salesforce for the win!!" January 15, 2026 5.0 Salesforce its of great value for our company and keeps me organized and it helps me to not forget what I am pending to do. Pros I love salesforce because it lets me keep myself organized. It is easy to use and its user interface its manageable for someone who has never used it before. My company sets it up to our needs and wants to keep a great workflow! Cons The only thing I do not like is that sometimes me and my coworkers can't see if we are grabbing the case at the same time. Review Source JG Juliette G. Chargé de Compte Hospital & Health Care Used the software for: 6-12 months ### "Une solution puissante, mais exigeante" May 5, 2025 5.0 Pros Personnalisation poussée : La plateforme permet de créer des processus de vente sur mesure, adaptés aux besoins spécifiques de chaque entreprise, grâce à des workflows, des règles d’automatisation et des objets personnalisés. Vue à 360° du client : L’accès centralisé à toutes les informations clients (historique, opportunités, interactions) permet une meilleure compréhension et un suivi plus efficace des prospects et clients. Automatisation des tâches répétitives : Grâce à l’automatisation (emails, affectation de leads, rappels, etc.), les équipes commerciales peuvent se concentrer sur les actions à forte valeur ajoutée. Rapports et tableaux de bord puissants : Les outils d’analyse intégrés permettent de suivre en temps réel la performance commerciale, d’identifier les opportunités et d’ajuster la stratégie facilement. Mobilité et accessibilité : L’application mobile est très complète et permet aux équipes de rester productives, même en déplacement. Écosystème riche et AppExchange : Possibilité d’intégrer facilement de nombreuses applications tierces pour étendre les fonctionnalités de la plateforme. Cons Courbe d’apprentissage parfois complexe : Rend la prise en main difficile pour les nouveaux utilisateurs, surtout sans accompagnement ou formation adaptée Personnalisation parfois chronophage : Bien que Salesforce soit très personnalisable, certaines configurations avancées peuvent nécessiter l’intervention d’un administrateur ou développeur, ce qui peut ralentir les déploiements Ergonomie perfectible sur certains modules : Malgré les améliorations de Lightning Experience, je trouve encore l’interface peu intuitive ou trop dense à certains endroits Review Source MB Martin B. Brand Manager Chemicals Used the software for: 2+ years ### "Getting Salesforce Sales Cloud is getting a direct upgrade in sales." October 8, 2024 5.0 We are getting the most profitable experience working on our sales with . It has made it possible for us to close our sales deals a lot more quicker than ever before. Salesforce Sales Cloud allow us to use automations to simplify the tedious sales processes where we used to spend much of our time on.. Pros automations makes it easy to automate most of the repetitive sales processes helping close sales deals quicker. Its reporting tools are flexible allowing us to customize reports in order to get just the specific information we are in need of. It has collaboration features that help our teams to work together on sales in a mutual space. Salesforce Sales Cloud quoting features are easy to use and allow us to generate quotes faster. Cons Everything in has already melt our hearts. There remain nothing to dislike. Review Source MC Milena C. Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Easy and common CRM" November 10, 2025 4.0 Overall Salesforce is a great tool as it is a common CRM for businesses so it is easy to find information and be able to use and integrate with things. Pros Salesforce is a detailed customer management system. The information that can be kept and tracked is vast and is easy to manage. Cons Costly to have especially for a small business if you do the full version of Salesforce and costly to work with customer support. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Was offered from our dealer network to us. Review Source Duncan C. Digital Solutions Lead Marketing and Advertising Used the software for: 2+ years ### "Salesforce perfect to see ROI" July 12, 2025 3.0 Overall, Salesforce is a great solution to a buinsess that wants to connect, track snd measure the impact of their sales to their marketing efforts Pros For my role, I like how Salesforce allows me to track and meaure the return on my marketing investments Cons Salesforce can be a very complicated product to understand and implement into your business. There is a bit of learning curve using saleforce Review Source JL Joshua L. Pharmacist Hospital & Health Care Used the software for: 1-2 years ### "5 years of CoVaxOn at pharmacies" January 22, 2026 4.0 We have used Salesforce for CoVaxOn for the past 5 years since COVID. It is the best way of tracking who has how many vaccinations and sending receipts Pros It's mostly very easy to use and track doses of COVID vaccines for patients across Ontario. Doesn't cost a lot of money, good experience with customer support Cons It is really hard to log in and takes a long time with the authentication, I understand why but remembering passwords is hard Review Source SY Sula Y. Service Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Useful tool to analyse data" April 7, 2025 4.0 Positive experience but there could be improvements made. Pros It captures data in a meaningful way that allows you to run reports on almost any data category you wish. Cons It can sometimes be confusing for the average person to get all the variables right when running reports. There are also times when it can feel fiddly and the support offered is minimal. Review Source Bob M. Regional Business Development Manager Hospital & Health Care Used the software for: 2+ years ### "A review for Salesforce Sales Cloud. The greatest of all time for accelerating sales." April 2, 2025 5.0 Together with my teammates, we have had a very smooth and solid user experience working with to manage our sales process. It has given us an extra boost in in controlling our sales cycle which has helped us to attract more qualified leads and complete sales with much ease. Salesforce Sales Cloud has redefined our our approach to sales allowing us to accelerate our sales. Pros provide us with in-depth sales analytics that equip us with valuable insights to accelerate our sales cycle. Its visualization dashboards allow us to gain a clear real-time view of all our sales activities making it easy to monitor our progress. Salesforce Sales Cloud offers high-end data protection and security features that help us keep all our data and our customers data safe. There are efficient CRM features that has helped us to effectively manage our customers contact information and interactions. Cons Over the period we have used , we discovered no cons to report. Review Source KH Kevin H. Senior SDR Computer Software Used the software for: 2+ years ### "A Powerful CRM with Endless Customization Options" August 31, 2025 5.0 Overall, has been a reliable and robust CRM that has improved visibility into our sales pipeline and helped streamline processes across departments. While it does come with a learning curve and a higher price point, the value it delivers in terms of efficiency and data-driven decision-making has been worth it. Pros The platform is extremely customizable and offers powerful tools for managing leads, opportunities, and customer data. I especially like the reporting and dashboard features, which make it easy to track KPIs and forecast sales. The integrations with other tools like Outlook and marketing platforms are also very helpful. Cons The system can be overwhelming at first because of its complexity, and setup often requires admin support or third-party consultants. Review Source VR Verified Reviewer Network Administrator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great software for your Sales team." December 9, 2025 4.0 Overall, my experience with had been good. It's a solid product that focuses on different business functions. Pros Salesforce is a power tool that we rely on highly to help our Salesforce in the field and also in the office. Cons The only thing I least like about is the AI feature. Our salespeople are not familiar with AI as of yet. Review Source AH Adam H. Director of IT Project Management Construction Used the software for: 2+ years ### "SF- A Multifaceted Tool That Continues to Grow" July 3, 2025 4.0 Pros the ability to track milestones while simultaneously being able to communicate updates, amendments, and actions to multiple functional groups Cons We had to use middleware to connect to several proprietary systems. This isn't necessarily a SF issue, but something that we had to manage on a daily basis Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) do to functionality and internal chatter abilities Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.