# Page 30 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 30 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 30 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 726-750 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Sales Development Representative Logistics and Supply Chain Used the software for: 1-2 years ### "Salesforce Review- Additional Email ID option and better integration with LinkedIn navigator" June 12, 2022 4.0 Overall experience is great with a software packed with all the features one could ask. Pros Everything else is great, especially the integration with Zoominfo. The High Velocity sales performance tab is really helpful for identifying the total reach made by the SDR's and the respective email opens of the Total addressable market.The sales engagement tab is also really helpful for identifying prospects which are interested and segregating cold leads. Cons Everything is good except there is no option for multiple email ID's . Multiple contact details option is available, but if multiple email id's option is there it would be a lot easier for us to use the sales cadences on both the professional and personal email ID's. Sometimes multiple ID's are there from different prospecting tools , in such cases a lot of time is wasted in identifying the correct email id ,which could have been resolved if we had access of entering multiple emailID's as well. Apart from this it is very difficult to match certain ID's on LinkedIn navigator as the search item of Navigator only has name , Position and company as filters, But the most important filter required is Location I think which is currently unavailable. Every SDR is responsible for certain location and a filter for the same would be a lot more useful in prospecting. And even tough we have entered the LInkedIn ID for the lead ,the Navigator still doesn't match the same and we have to search it via the traditional method available there which generally doesn't match leading to manual intervention in sales cadences. Review Source Simeon S. Owner Financial Services Used the software for: 2+ years ### "Does the job but overpriced" December 22, 2021 4.0 I'm not satisfied with the price & don't utilize it enough for it to be a worthwhile cost. So if you're just maintaining a database for financial service clients and not prospects or something in that regard, I'd look for a cheaper solution. Pros The CRM has many features, however I don't utilize enough of those features for it to be worthwhile for my business. Cons I feel there are less expensive alternatives as well as some free alternatives that will get the job done as well. I'm forced to use it due to the business I'm also connected to & it is the system that they use, however, I don't utilize anything for sales & just use it basically for a database of all of my current clients. So the price I pay per month is outrageous, especially since I only access it when adding new clients and don't really ever spend much time utilizing it at all. Switched from [Redtail CRM](https://www.capterra.com/p/121349/RedTail-CRM/) It was a forced switch due to the organization that I work with having it as a requirement for affiliation. I didn't pay for the previous CRM but I do pay for the current one. Review Source GM Giovanni M. Business Development Specialist Internet Used the software for: 2+ years ### "Top Lead and Contact Management software for business Development" September 16, 2021 5.0 As a Business development Specialist and being involved in the sales team as well, me and my colleagues are using this for updating, managing and tracking our lead status. We have deal stages set for our lead who install our app. We update contacts and new business opportunity records within this tool. The main use of our company with this software is for creating deal stages for our email leads, we add them on stages like “installed app(which is the 1st deal stage) up to final stage which is “complete setup”(close deal). Our managers use those lead deal stages as a critical reference for our report and action planning.They use the dashboard functionality for reporting and compare our performance versus our quarterly goal. Pros \-Very user friendly. The way data and components displayed on the screen is clear and self explanatory even for first time users. -Manages a lot of data like contacts, leads and deal stages. -Gives the ease of being very accessible, can be accessed even on mobile devices. Cons \-Maybe they can add more tabs or buttons for common user action. It can lessen too much scrolling and clicking for end use like me. -They should add more supported platforms/sources of data for data integration. -Needs improvement on load time Review Source Sandy C. Civil engineer Civil Engineering Used the software for: Less than 6 months ### "Salesforce" March 29, 2021 4.0 This is a very powerful tool for your business, you can do anything you can imagine, according to your business size it can be affordable or expensive Pros It is a very powerful tool to manage yours leads and track them in all the process of sales of your services. Cons There are different options that doesn't work correctly, but I think the they can improve it, some time when you are working with another company and they use other software. Review Source AB Armin B. SDR Hospitality Used the software for: 2+ years ### "Clustered CRM but definitely a must to help keep track of deals and projects" August 25, 2022 4.0 Overall, Salesforce has been a reliable tool for managing deals and providing data and metrics at a granular level. Pros I've used Salesforce for 5 years now across 3 different SaaS companies. I've also used previous tools (Bullhorn, Hubspot, Outreach, Zoho, etc...) and Salesforce has some very impressive data and analytics that can be easily accessible. I also love deal pipeline management and visualization. We are able to provide a dashboard with different metrics. You can do that with those other tools but not as granular as Salesforce. Cons I really don't like how it is clustered and certain members of the team have difficulty navigating through the platform. Also, from the operations perspective, it can be difficult to get too granular and automating it to a different month gets very manual. Not a deal breaker but sometimes it takes some time to get it populated for each team member or as a whole sales team. Switched from [OutreachCRM](https://www.capterra.com/p/129893/OutreachCRM/) Granular level data and analytics also deal management Review Source JA John A. Account Executive Transportation/Trucking/Railroad Used the software for: 2+ years ### "Salesforce is the standard" August 5, 2021 5.0 Pros I like that salesforce is consistent and forces a process of managing leads and makes a common language. Salesforce also provides an EXCELLENT training hub through Trailhead. I have been using Salesforce since 2007, and it was 10x better then than the Daylight solution we were using. It has only gotten better over the past 13 years. I wish I had thought to invest back then. Cons I don't like that sales reps are limited in what they can see or change in terms of data or import leads. This is a process. The software and individual companies have solutions for duplicate checking, but for reps you can sometimes feel limited in terms of visibility on what to call, available leads, and why something is closed out. The success of Salesforce is wholly dependent on how well data is managed along with processes. They provide a framework. It's management's job to get it right and empower their representatives. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I did not make the switch from one software to another but from different companies that use these solutions. Review Source Jeff F. Operations Manager Commercial Real Estate Used the software for: 2+ years ### "Very functional product" November 10, 2020 5.0 Pros Industry leading software Massive community support network High volume of add-ins and extensions Intuitive natural user interface (lightning) Easy reporting Highly customizable Cons Some administration/development is quite complicated for newer admins Product support, even on premier, is frustrating. Had to explain the same issue to each tier of support. Often I resolved our issue on my own. Mobile app has been inconsistently working for both iPhone and Android for the last year or so. Some browser based issues & Mac v. PC Java based issues. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Salesforce Sales Cloud Pipedrive was not as powerful / customizable as we were accustomed to with Insightly. Apto is based on Salesforce but is highly tailored and not customizable as well. Ultimately, a system with the ability to customize workflows, designs/interfaces, and integrations was critical to our need. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) Insightly was failing our organization for multiple reasons. The user interface was never the prettiest and the system took a lot to train users to use. However, the biggest sin was several API updates broke various integrations we had. After a few fatal API updates we decided to jump ship to another system. Review Source DB Dasha B. CAD Department Manager Used the software for: 6-12 months ### "Extremely dissapointed and frustrated" February 27, 2018 1.0 If you are looking for a good project management platform, this is not for you. Maybe this works for people who deal strictly with sales, but every single other aspect of this product is severely lacking and it is not nearly worth the amount of money you would need to invest to get this working like you want. Watch out for licensing scams too, because they will easily lure you into a 3 year contract you can't get out of with licenses you can't use, and you will be stuck having to pay even more to upgrade those, and to pay even more for all the third party apps to actually provide usability for the product. Pros The demo the Salesforce reps presented made everything look nice and easy to use. But that is about all it did. Realistically, the only Pro of this program for our company was the integration between Quickbooks and Salesforce.com, and we are having trouble getting even that part to work. Cons First off, Salesforce has two current user interfaces, classic and Lightning. The Classic interface looks like it was made in 1999. It is not at all visually appealing. Every single aspect of the process requires multiple repetitive and time consuming steps (for example, to access a Project Task, you would first need to go to "Projects" tab. You have to then hit "go" or otherwise all the projects would not show up. You find your project, and click it. Then scroll alll the way down to "Milestones" and select the correct milestone. You have to know off the top of your head which milestone your task will be in, or else you have to start all over. Click the Milestone, and scroll all the way down to tasks. Well, that list only shows 10 tasks. You have to CLICK YET AGAIN to either show 10 more or go to the list of tasks. Thats 6 clicks to get to one project task. To mark that task as complete, you have to double click, then click in the box, then click save. 4 extra clicks just to mark a task as complete). The whole process is riddled with these backwards time consuming ways to do things. On top of that, Salesforce takes zero responsibility for their product and has horrible customer support. Since we began this process about 6 months ago, they have cycled us through 3 customer account representatives. Each email needs to be sent to them two or three times before we receive an answer. They do not give out their phone numbers and they do not answer the phones if you do happen to get a phone number. We ask to schedule a meeting or call and are ignored. Additionally, none of the integrations that we were promised would 100% work, actually do what they are supposed to. Quickbooks does not sync still, after five separate calls with them trying to get it to work. Salesforce always gives the answer of "Oh, well thats not in our scope of work". They referr us to third party companies, who then tell us the issue is with Salesforce, but SF says the issue is with the third party. Additionally, we were specifically lied to my salesforce. Our company has a total of 40 licenses; of those, 10 are Enterprise edition, but 30 are apparently Force.com licenses. We do not know what the Force.com licenses are and no one has been able to explain to us what the difference is, but its a difference of over per user per month per license. They promised us that the Conga third party would work with these Force.com licenses, but is does not, so now they are trying to say that everyone who would need Conga would need to be upgraded to the Enterprise licenses, which would almost double our monthly license fees. We have been asking them for a clear list of differences between these two licenses for the past 3 weeks, and when they did send us a list, Force.com licenses were not on the comparison. Long story short, this company and product greatly falls short of expectations. For what we were trying to use it for, the Lightning experience, which actually looks useful and decent, does not work at all, because most of the company is more project management related than sales. Review Source VR Verified Reviewer Business Developer- Sales Ops Information Technology and Services Used the software for: 2+ years ### "Great CRM, with more loaded features and functionality" February 24, 2021 5.0 We are more organized and maintains historical data. It has improved lot our processes and reduce manual intervention. Role hierarchy, approval flow has been easy. I would recommend as one of the best in the segment. Pros It's user friendly, easy navigation through different records. We are better able to manage our SalesCycle and create new processes per our business needs. It's integration with various other tools makes it more effective. Cons It cover's all the requirement, however I feel reporting can be improved. I still think we dont 360 view using the reports. Also history tracking on number of field should be increased. Alternatives considered [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) Reason for choosing Salesforce Sales Cloud Pricing, user friendly interface and better support team Review Source MP Michael P. SDR Professional Training & Coaching Used the software for: 6-12 months ### "Prospecting made EASY, if you use SALESFORCE!!" August 28, 2021 5.0 Salesforce is a CRM that helps me in my career day-to-day! I am grateful to be able to have access to such a platform that makes my job easier! If you're a pro, you know; Salesforce is the way to go! Pros I like that salesforce has any integration you can name worth using to upload any data necessary for prospecting! The tasks also make interacting with qualified leads smooth sailing! Cons Real-time prospect data would only make salesforce even better! Review Source Rich O. CEO | DRUMMER Used the software for: 2+ years ### "I have found the SalesForce Platform to be robust beyond all possibilities. No match." April 25, 2018 5.0 Absolute enterprise situational awareness. We operate in a high-criticality, high-consequences, high-reliability industry; Critical Medical Aviation. We must be aware of a wide range of matters and be extremely well-synchronized in our efforts - aviation, safety, logistics, customer focus, innovation, marketing, communications, professional-development, succession planning - all these and more are managed across the Salesforce Platform. Our industry is responsible to provide individuals with the highest probability of a positive outcome when their survival is at high risk. The Salesforce platform is virtually on board each flight. Pros Form many years we used another CRM - that was just that - a CRM. Salesforce has become a platform capable of infinite applications and integrations. It requires an investment in funds - and yes - time. But anything of high-yield does. Key - is securing a solid company for the customization Salesforce Corporate does a fine job connecting with the best. I frankly am shocked that in today's world many organizations are still operating without robust CRM and synchronous applications. I would suggest to those about to embark on this - GO WITH SALESFORCE - the leader and don't waste precious time going through all kinds of demos with others. Bottom-line - Salesforce is ahead and keeps ahead and will continue to do so. This greatly lessens your risks, Just make the move then make the commitment to optimize the core capabilities. Cons It's an odd thing - but - what like least is; far too many capabilities. One can be overwhelmed and fixated on constantly wanting more. So - there's the good news - a company will probably never be able to keep up with the options available - it will never be limited - therefore Salesforce is aspirational and helps to drive growth. I believe the company will never stop keeping way ahead of what customers or prospects want. Just advise to master the basics and then progress. Review Source TD Tanuj D. Software developer engineer Computer Software Used the software for: 1-2 years ### "Best CRM software to convert your leads into clients and to automate processes." December 22, 2020 5.0 Salesforce has been evolving lately and now has transitioned 'good to have' to 'must have' software. This software makes things much easier. The user has to just make a few clicks to gain insights about a client or a lead. It has many reporting and analytics features which are quite helpful. It is very easy to automate business processes which in turn saves time of the sales reps and the company. They also have social media analytics like Facebook integration and all to make things much more convenient. It is helpful to streamline the lead conversion process from leads to actual sales. Pros Salesforce is the best CRM software available in the market and it has been adding new features in every release. Earlier our company process used to be slow, but now because of Salesforce it has been very quick because of the automation it provides; everything is just a few clicks. There are several handy features for email campaigns, reports and analytics which makes the product much more helpful. Cons The product is quite expensive and there are some add ons required for the Sales cloud such as Marketing cloud add on which is quite expensive. Marketing cloud is quite necessary for the Sales cloud to gather information about the email campaigns and lead conversion and that add on is expensive. Review Source Erik V. Sr. Manager, Strategic Development Marketing and Advertising Used the software for: 2+ years ### "Salesforce keeps your Account and Sales teams up-to-speed, organized, and ready to report on success" September 11, 2021 5.0 I've been using Salesforce at various companies over the last seven years. I've used other CRMs like HubSpot and Copper (formerly ProsperWorks), but their functionality, ability to be customized, and features are limited. Pros Salesforce is a fundamental tool for any business development, sales, or account team. Completely customizable to your unique business needs, Salesforce simplifies the lead conversion process and enables easy management of contacts, accounts and opportunities. Also, Salesforce provides standard fields that are able to be used by most businesses out of the box, but adding custom fields and objects is not a difficult task. Cons Creating reports with Salesforce can be a little daunting at first, but that's only because there is so much capability on the features of the report builder. Review Source Angelo L. Project Manager Information Technology and Services Used the software for: 2+ years ### "Salesforce Sales Cloud: Top CRM Available on the Market" August 18, 2021 5.0 Im having organized my customer base together with its contextual information, deals, opportunities, and more. Pros What I like is the most is all the extensive information you can have in the same software. For each client on a centralized software you could have hundreds of contacts, locations, opportunities, quotes, assets, related accounts, and more. Cons What I like least is the mobile app, I think it shouuld be improved to have further functionality than just viewing the information of the accounts. Also there are some manual processes in filling forms that could be automated (or could be improved by using templates). Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Salesforce Sales Cloud Training material available online, support by Salesforce Team, etc. Review Source IB Ian B. Director of Marketing Marketing and Advertising Used the software for: 2+ years ### "Proof that the "User" isn't always the "Customer"" December 11, 2019 3.0 We leverage Salesforce as the primary CRM for our enterprise business. We are also users of The Salesforce Support Cloud, as we transitioned over when they purchased Desk.com. As stated above, Salesforce gives users reliable access to customer data and reporting functions. But, every deviation from the current configuration invariable involves a headache and much too often involves a developer. Pros Salesforce, by virtue of its unassailable spot atop the CRM landscape, can pretty much do anything. I know this intuitively because I have seen the Salesforce app marketplace, the entire cottage industry of firms building out customer Salesforce implementations, and the massive number of nested menu options within the admin/configuration panels that exist behind what the typical user sees. "How" to leverage its vast potential for customization is where things get challenging. Cons As I noted above, Salesforce makes everything possible... but it doesn't make anything easy. Every time I set out to accomplish something new in Salesforce, I am expecting to pay out in one of three currencies excepted on the platform: cash, developer expertise or soul-crushing frustration. It is not unusual for a support article to jump from basic "click here" interface instructions to "configure your DNS this way"-type admin instructions to "download our java console applet and implement this code" from your local machine." This total disregard for how the platform feels to the actual humans that use it is reflected at every level. There is a reason the Salesforce UX is one of the go-to examples of why UX might not matter as much as we're told it should: The people suffering under Salesforce are often not the C-Suite people paying for Salesforce, and product decisions reflect this in every way imaginable. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Salesforce Sales Cloud Salesforce's larger app ecosystem (both 1st party and 3rd party) can be attractive to a business looking to scale. In theory, they offer integrated products capable of running most of the functions of a business (sales, support, marketing, accounting, analysis/strategy). That is a great pitch to a company figuring out how to grow effectively without tying up key internal resources. In my experience, however, the juice is often not worth the squeeze with Salesforce. Review Source VR Verified Reviewer Freelancer Computer Software Used the software for: 6-12 months ### "The Only Sales CRM You Will Ever Need" May 25, 2022 5.0 I would 100 percent prescribe Salesforce to any estimated organization looking for development based around objective setting and group joint effort. Whether your manager has a group of 2 sales reps or even 200, salesforce is the main deals following, information the executives CRM you will at any point require as the openness and individual parts that are proposed to every individual client are a fantastic incentive for what the genuine expense is to utilize Salesforce. Our general deals have helped an extra 20-30% because of exchanging over to Salesforce! Pros Salesforce isn't just incredibly easy to understand yet exceptionally useful to all deals partners inside a set gathering as the updates, deals following information base, task chief, and schedule highlights have become indispensable parts of every sales rep's day to day daily practice here at our showroom. Where we work in such a high speed climate that is continually changing and developing, it's significant to keep everybody in our Sales group in total agreement in regards to where vehicles stand inside the deals/finance/administration cycle to guarantee we boost each expected arrangement and can turn units as fast and productively as conceivable considering cost viability. Cons There are no cons to utilizing Salesforce that I have experienced at this point as the product has been unimaginably helpful such a long ways in keeping my Sales group refreshed, dependable, changing over additional leads, and more put resources into their work yield yet having day to day update's set to considered every Salesman responsible for their day to day undertakings and subsequent meet-ups. Review Source SU Saikumar U. Research Computer Software Used the software for: Less than 6 months ### "Genuine" October 19, 2023 5.0 My Legitimate AuditMy general involvement in Salesforce Deals Cloud has been great. Pros The following and observing of everyday exercises inside each record is the most important part of Salesforce Deals Cloud. It considers remaining informed about continuous exercises, guaranteeing complete perceivability into the headway made inside each record consistently. Cons One thing I preferred least about Salesforce Deals Cloud was its valuing, particularly for more modest organizations. It tends to be costly, and a few highlights are just accessible in higher-level plans. Review Source LL Leonardo L. Analista de operaciones Banking Used the software for: 1-2 years ### "Salesforce Sales Cloud como integrador de macroprocesos." September 25, 2022 4.0 Pros El frontend del software es muy amigable, las herramientas son intuitivas por lo que permite que el ejercicio del uso sea muy sencillo, su funcionalidad al ingresas data a partir de bases de datos es incluyente, asi mismo el rango de escenario, perfilación y creación de mapas es funcional para la adecuada toma de decisiones. Cons Sería ideal que dieran la opción de integrar muchas mas variables en el proceso de operacionalizar los procesos, asi mismo mejorar la cantidad de procesos que se puedan manejar a la vez, la perfilación de clientes puede mejorar , que pueda brindar información mas al detalle. Review Source RU Rhodora U. Freelance Oil & Energy Used the software for: 2+ years ### "Saleforce Sales Cloud Business Effectivity and Efficiency" July 29, 2022 5.0 It is a perfect solution for CRM. Pros Accessibility and availability of information like client activity, main decision maker, and data security. Cons None as most of the features are handy and it is customised based on your business requirements. Reason for choosing Salesforce Sales Cloud It is perfect fit for the businesss. Review Source GCK Giovana Cristina K. Virtual Assistant Insurance Used the software for: 1-2 years ### "360° panorama" October 30, 2022 5.0 Considering my daily experience at work, the program is quite agile, it adapts to changes and saves time.You have all the information in a single image and you do not need to open additional tabs to get to information.It is friendly, easy to use and record informationFacilitates faster customer management.I can create and export the information of all the interactions of the day and have a statistical table at the moment.It allows me to create profiles and users with various permissions.Assign and control the tasks assigned to each user. Pros The information of each client in a 360 view with everything that is required to validate without having to enter various options to get to the information that is needed. Cons It doesn't really have negative points, considering past tools, this new software has several good points and perhaps there are small things to improve. Review Source CA Christopher A. Design Head Design Used the software for: 6-12 months ### "The Best Tool for Converting Leads to Long Term Clients" July 1, 2021 5.0 In terms of lead, contact, and opportunity management, Salesforce is the benchmark. It's fun to play and works with pretty about everything. Their mobile app still has some flaws, but the call-to-logged-activity feature is rather useful. Of course, you get out of something like this what you put into it, so it's only as good as your team's willingness to use it correctly and successfully. It's highly configurable - to the point of becoming unusable - so you can tweak it to your liking. It's difficult at first, especially for newcomers to handling this type of programme, but with daily management and training, you'll find Salesforce to be really beneficial not only for the business, but also for the personal skill set that I've developed through the years of using it. Pros This will keep track of anything you put into it with precision. Do you require a new field? Make it, track it, include it into reports, whatever you want to do with it. Whatever you require, such as logged calls, activities, contracts, and documents, is readily constructed in and can interface with nearly everything in a plain form, including custom fields. Its widespread use aids not only integration but also sales team and senior leadership comprehension. Nearly everyone is familiar with Salesforce, including what it is and what it does, as well as how to interpret many of its reports. It's simple to obtain buy-in, put together a team to manage it, and get sales and operations teams to understand and implement it. -Integration is comprehensive and deep. - Enables you to make incredibly detailed reports in order to keep track of activity and history. It can be used by management to keep track of team progress and activities. - A custom dashboard that enables for the loading of frequently used tabs into a "bookmarks bar" for faster navigation. - A superb search feature that allows you to search the entire CRM database. -It can be integrated with mail domains to provide real-time updates to emails. -Customer service is aided by ticketing approach. Cons Except for the initial setup time required to effectively manage the system in place and set up the right job management for each corresponding area, there may be little to hate about this software. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Salesforce Sales Cloud Though HubSpot is a good software, it is not as intuitive as required for an average user to use. While doing research for a new tool, this was one of the deciding factor. Salesforce Sales Cloud provides an intuitive workflow and serves as the a time saving tool. Also API features (including performance) in HubSpot CRM are limited, and email workflow capabilities are overly inflexible, resulting in a highly complex workflow management process. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The interface is not very intuitive and requires constant tech support. Review Source VR Verified Reviewer Tech support Information Technology and Services Used the software for: 1-2 years ### "Impressively functional (Has it and can do almost EVERYTHING)" October 11, 2020 4.0 Very stable and excellent. I am very happy to have SalesForce because what we used to do in 5 steps before, with salesforce is done in 2 clicks and this translates into more time and a lot of production. Pros For what you pay. You can use it for ALL types of channels, functions and businesses. Is awesome. We started using it as an internal social network, then it was the reporting platform, then communication (chat and mail) then phone and social networks. Little by little everything is being unified in salesforce which translates into savings in licenses for other applications. Cons It has so many functions and capabilities that it is extremely complex to implement. We have 2 years and still does not have a complete release because update patches are constantly being released although I think this has nothing to do with the application itself. but from the staff of our organization that is doing the implementation. Switched from [Siebel CRM](https://www.capterra.com/p/168367/Siebel-Marketing-Resource-Management/) It was for being better and for savings since there was no need to pay for multiple licenses Review Source BB Blake B. Business Development Representative Information Technology and Services Used the software for: 6-12 months ### "A Hub for Tracking Sales" August 25, 2023 5.0 I use Salesforce to try to convert leads into customers. In the year or so that I've been using the program, I've gotten pretty familiar with the wealth of features available for me to use in an effort to be efficient in my hunt for the next sale. I take notes heavily on each profile so I can track my progress and reference my work. I would recommend this product to anyone trying to make a career in sales. Pros I love that Salesforce offers a great platform for me to see all of my contact information in one convenient place. I can add notes, documentation, and links to their sales profile to help build my pipeline and hopefully convert them to a customer. Cons Sometimes, when I receive a new list of contacts on Salesforce, it doesn't come populated with all of the information that I wish I had. That being said, after I do my own internet sleuthing, I can find the information and add it to the profile with relative ease. Review Source VR Verified Reviewer Senior technical support expert Information Technology and Services Used the software for: 1-2 years ### "Not great for tech support ticketing system " May 20, 2022 2.0 Salesforce seems like a good platform but is not meant for a large scale tech support ticketing system. Pros The best part of salesforce are all of the dashboards. It is pretty easy to create them and are super useful. It is very easy to track performance as well as techs queues. Cons It is incredibly sluggish and constantly crashing. I can’t have more than 5 tickets open at once without it being slow. It took me a month to get used to the software after switching from Zendesk. The opposite of user friendly. Has so many features we don’t even use and is over complicated. Having a word limit for internal posts is also terrible. Ticket routing is really bad and hard to fix issues. It’s been almost 2 years and we still can’t get ticket routing to work correctly. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Have all departments using the same CRM. Review Source Federico A. Manager Financial Services Used the software for: 2+ years ### "Great product for all Business" March 29, 2022 5.0 This item is great and very important in our company, once you start using it you cannot go back to free or cheap CRMs. Pros We loved that this tool became an indispensable part of our strategic meetings, provides valuable information, it is customizable, works in the cloud, not hard to implement and allow all levels in tha organization to perform analysis. Cons The main disadvantage is the price, it is one of the most expensive CRMs in the market. It does have a 3-4 months learning curve. Reason for choosing Salesforce Sales Cloud Better reputation and great sales presentation Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) We needed a more professional CRM Review Source Talk to a Capterra advisor for free and get results within 15 minutes.