# Page 31 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 31 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18784 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18784) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 31 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 751-775 of 18784 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robert D. Head of It Chemicals Used the software for: 1-2 years ### "Essential and Powerfull syste - If you can afford it" May 13, 2022 5.0 it has been positive. We started with nothing so it's a large change managment component. But i feel it will make a large positive impact on our sales and customer service teams. We are integrating it with other systems (workflow, ERP) to get as much information in one place for our sales teams to be more efficient. There is so much powerful functionality it's taking time to bed everything down but it's a positive step for my company. Pros The customisation is incredible. You can change, add, update, reconfigure basically everything. There are so many standard objetcs to play witha nd then you can create brand new ones to fit your requirments. The possibilites are endless. It also has, hands down, the best online system training i have ever seen. Trailhead allows you to pick an area of interest, learn as you go, put your training into practical use in a dedicated salesforce org and then automated testing of what you have completed. Truly world class. Cons The possibilities are endless, dauntingly so. The intial configuration is time consuming and there is a lot of knowledge required to get the setup right. Doing it without a trusted 3rd partner is very difficult. It is also expesnive of course but really it's in the "you get what you pay for" category. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Salesforce Sales Cloud SugarCRM didn't fit with our integration strategy and we really looked at best in class. With Dynamics i had a strangely difficult time to actually engage with someone to properly look at the system whih i found dissapointing so i did my own research and pumped for Salesforce. Review Source VR Verified Reviewer Senior Associate Consultant Management Consulting Used the software for: 2+ years ### "Our company has been using Salesforce for around 2 years now and I can say it served our needs well." May 14, 2018 5.0 It keeps good track of our candidates and clients discussions over a period of time which helps us get back from where the last conversation had ended. A good account information as well with 360-view of information. Tools operate much of some famous social networking sites and could be considered as an easy-navigating platform. Pros A platform that offers sales management, customer service, marketing automation and partner relationship management. It is a c cloud-based CRM solution, Salesforce gives you anywhere, anytime, access to your business data, even from mobile devices. This platform helped us streamline our process and logged our conversation with each of our clients/candidates keeping track of the discussion history and knowing where we left at. It has a good contact management system that allows the users to store a lot more information like account/client details, addresses, other available information which allows a good account info overview. The Dashboard is customizable and can fit to what their client needs and requires for the specific process. It's an easy to navigate software especially for those who had been into cloud-based platform before. Cons The complexity of its features sometimes are not being exhausted/maximized by small-scale businesses and could get overwhelming at times. Pricing may be a bit high for a small company especially if they want something that is more customizable. For our team, it took us a while to navigate the platform fully and think of was on how to customize the platform based on our needs. Knowing what is already available for us and what can be considered for the future is something that we get to deep dive over the course of months and a lot of collaboration and dicussion with the team. Reporting issues might be a bit hard in terms of knowing who is responsbile for certain technical glitch if its Salesforce folks themselves or some app that links to it. Review Source BT Brahim T. Freelancer Marketing and Advertising Used the software for: 1-2 years ### "Salesforce Sales Cloud Review" April 1, 2022 4.0 I first looked at Salesforce to see if it could help me take my team from good to great. We are just a small company and didn't have the resources or time to train our employees myself. I saw that Salesforce had everything I needed in one platform and was super excited to get started. Pros I am very happy with . It has made my life so much easier and freed up a lot of my time to focus on other things. The features are very impactful and easy to use. Integration with my existing business processes was seamless. I would recommend Salesforce Sales Cloud to anyone! Cons Salesforce is one of my favorite and most relied upon CRMs. The reporting features are intuitive and easy to use, the integration with other systems is seamless, and the customer support is always on point. I would love to see them add a robust social media marketing feature though. Review Source VR Verified Reviewer Ceo Information Technology and Services Used the software for: 6-12 months ### "Sales lead Gen simplicity" August 20, 2022 5.0 Pros I like that it has integrated many factors into one software. The software is very user friendly and in the lead Gen sales software there are other factors in place which make it versatile and deal with other relative aspects. Cons I have no issue with this software. It's simple to use. It does what is is suppose to do. Review Source NK Norbert K. Functional Analyst Information Technology and Services Used the software for: 2+ years ### "Salesforce - very useful software for Your company!" April 22, 2022 5.0 Pros I mostly like in Salesforce that for sure it's easy to integrate with Your current systems however highly recommend to move Your work into Salesforce as having all functionalities in one place is very helpful. Salesforce is also very flexible to meet Your requirements - You can develop Your own apps if out-of-the-box solutions don't cover Your needs. Easy to use, very intuitive, clear structure which helps with supporting it. Cons I don't see any cons and I think it's becuase if there is any missing tool/idea You want to have in Salesforce then You can develop it by Your own with internal app. Review Source kyle W. Director Revenue Operations Computer Software Used the software for: 2+ years ### "Salesforce is the best." March 30, 2021 5.0 we've automated and built a sales process from lead to revenue inside of salesforce. we've even built custom objects and workflows to track other things in the business like our internal vendors. Pros the customization. you can build just about anything in salesforce. it can be as simple or complex as you want it to be. Cons many standard objects have stunted functionality and creating custom objects to replace them is needed. for example tasks, (leads and contacts), contact roles... etc... Review Source JZ Jovana Z. MRA Outsourcing/Offshoring Used the software for: 6-12 months ### "MRA review of best CRM" August 3, 2021 5.0 Personally, I used it every day and it is part of my daily routine. I spend around 6 to 8 hours daily in Salesforce doing business and keeping track of my leads, so the overall experience is amazing. It is a very reliable, easy to use, user-friendly, and very informative software. It can turn your information into strategies, ideas, shape your company in a better way. It uses your information to give you insight into how to better run your business. No wonder it is the best and most used CRM right now. Very useful from small to enterprise companies. Pros It is very easy to use and has all the features and tools you need to grow your business. You can keep track easy, on your PC or mobile of your customers, sales process, or anything your business is about. All information you need is right there in one cloud, which is also very safe. What I like the most about SFDC because it is very customizable, meaning you can make it and build it based on your preferences and your business to match your needs. Also, love the Trailhead that has all the knowledge stored you need. SFDC is very secure, customizable, reliable, organized. It gives a full view of your business, customers, opportunities - anything a small or large company needs to run a smooth business. Cons Personally, the only thing that is hard for me is the programing and app builder but that is because I am not very skilled at it. Overall it is very easy to use, customizable, reliable. I think it has the best user interface and even beginners can easily manage in Salesforce. Review Source EB Eric B. Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Average usability - management focused" February 27, 2015 3.0 Pros It does the basics. It tracks contacts and opportunities, and the basic reporting seems to work ok. On my phone I use the Classic Sales Force app, and it is fine for contacts, recording some activities and logging phone calls. And yes, it is convenient to have this accessible on the web from any device I may have on me. Cons The account setup workflow is not very good. Entering a new account with contact, activity and opportunity info is very clunky. You enter the basic account info- address, phone and whatever account flags but then you have to save the info and then go into Contacts. Then you have to go into Activities, then into Opportunities. This may sound silly, but when you are asked to do this for every account, the extra clicks are tiresome and inefficient. It should flow directly from account info to contacts to activities to Opportunities with minimal clicks and maximum efficiency. Again, one of those indicators that this is not focused on the actual user but rather the manager who wants reports. The contact association is just awful. When you are in a specific account and enter an activity, there is a spot to associate a contact name with the activity. he "awful" comment is that if you input an individual's name in the field, and there happen to be similar names in Salesforce in other accounts, it will force you to look at them all and make sure you have the right name with the right account instead of limiting its search to the account you are in. This takes additional clicks and time thereby adding to inefficiency and time waste which is contrary to the point of this type of program. The Contacts section is challenged as well. If you are in a contact within an account but now need to view another contact within that same account, it is not possible to simply move to a list of the account contacts and choose your next contact to work with. You must go out to the main account screen and then go back into the contacts section. Again, this is disappointing due to the inefficiency and lack of focus on the day-to-day user. Another disappointment is the rigidity of the system. Specifically, there is no free-form To-Do list. Everything must be linked to an activity or event of some kind. While this is understandable to a degree, everyone (well maybe there are a few exceptions out there) has some to-do's that will fall into the free-form realm. So without it, the choice to simply find one more app to work with for those, or maybe use paper or a notebook. Regarding support - I used to be able to call in and ask questions. That has now been changed and the last time I tried I was unsuccessful in contacting a human being on the phone. Very disappointing. We sell copiers and equipment belonging to each account is recorded within salesforce. To get a report on the equipment related to a particular account is almost impossible to do. In spite of the claims made by Salesforce that if something is recorded in Salesforce then it can be reported on, i would say "maybe, sometimes." Finally, I use the Salesforce classic mobile app on my Android phone. When looking up contacts it doesn't just pull up my Salesforce contacts, it access all of my contacts. It's very messy when you are looking for a contact in Salesforce. Review Source VR Verified Reviewer Associate director Information Technology and Services Used the software for: 2+ years ### "SFDC - One of the best CRM you can ask for." June 29, 2022 5.0 I have been using it for 3+ years and love playing around this tool. Reporting and dashboard has become quite easier. The automated emailing to relevant stakeholders takes away the pain of sharing the reports manually and is all taken care by the CRM itself. Pros Easy your day to day operations and of the data is updated in a correct manner and if you know how to analyse data, I am quite sure you will be able to make a fruitful business decisions. Cons Integration is bit tough and time consuming. The dashboards can sometime act weird and troubleshooting it takes time. Review Source SS Swati S. Freelancer Computer Software Used the software for: 6-12 months ### "Your trustworthy CRM Friend" July 17, 2022 4.0 As a customer I am very much satisfied by the services that I have received from . As I own a small business this software really helped me a lot to gain more customers and as a freelancer also I got to work on many projects and managed to save a decent amount of time as the tools are really easy to use and less time consuming. Pros If you are in a sales field CRM is the root of your business, I work for a small business where I have to manage less number of customers but as a freelancer I have dealt with quite a huge number of customer as well so the best feature that this software provides is maintaining and analysing your data irrespective of it size. All the tools that you require for work such as Preparing the customer profile ,analysing your reports, maintaining the dashboard, scheduling the meeting with customers Almost everything is provided by this one software. is your true friend that you require to maintain a healthy relationship with your customers and increase your sales. Cons I have been using this software for more than 6 months now I am absolutely in love with it all it's tools are easy to use but definitely there are some areas which can be improved such as cost I guess it is quite expensive when it comes to using some of the important features that makes you stand out in sales business; you will have to pay quit a huge amount to avail those services as well as the speed and stability of the net it requires is not available everywhere so maybe this area can be improved as well . The Mobile app fails to give you satisfactory results when it comes to handling all the tools and features from remote areas. Review Source AG AbdulGhaniyyu G. Finance Officer Non-Profit Organization Management Used the software for: 2+ years ### "Salesforce Review" May 26, 2022 5.0 It has been a great experience for us and all our processes are now on being implemented through Salesforce. With Salesforce we have realized that work from home is a possibility. we were so happy that we have implemented salesforce before the breakout of covid-19, now we have a policy that allows for some weeks work from home in a year - this was not possible prior to the implementation of salesforce cloud when we thought all workers must be in the office to get work done Pros I especially like its ability to integrate with other software for various business processes, the customization is fantastic and having everything in one place is a great feature. With salesforce cloud we are able to work from anywhere - all you need is a system and internet connection! Cons Salesforce should ensure that All its implementing Partners have a wholistic view of "vital" business processes so that failure on their part is not seen as failure of Salesforce. In our instance, the Implementing Partner did not give priority to financial/accounting aspect of our business process, Accounting Seed was deployed after all the processes have been in place, it was during the handing over of the system that we got to realise that the component was not factored into the implementation. Reason for choosing Salesforce Sales Cloud We had no enough time to conduct a thorough review of SAP Review Source VR Verified Reviewer Senior Product Manager Financial Services Used the software for: 2+ years ### "Salesforce: 800 pound CRM Gorilla" May 19, 2022 4.0 With the popularity and pervasiveness of Salesforce, it probably deserves a spot on most people’s shortlists. Its longevity and interoperability with many other line-of-business systems make Salesforce a solid candidate. However, I can think of many instances where an organization would be better served by a niche product such as DealCloud or HubSpot. Pros Salesforce is undoubtedly the 800-pound gorilla in the CRM realm. Investments into an ecosystem that is ubiquitous and ever expanding are usually calculated good bets. Salesforce itself offers many vertical and horizontal integrations, and there is no shortage of 3rd party products and service providers. Salesforce Trailhead, its online academy, offers extensive self-paced tutorials and courses at a very competitive price: FREE. So getting ramped up on Salesforce is relatively accessible. Cons Out of the box, Salesforce is more of a framework than a complete solution. Some level of configuration is necessary for all but the simplest implementations. While a well-planned implementation may fit like gloves, a mediocre one will hinder usability and user adoption. On top of its above-average licensing costs, the total of ownership tends to be the higher end. Alternatives considered [DealCloud](https://www.capterra.com/p/139967/DealCloud/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Backstop](https://www.capterra.com/p/169054/Backstop/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Salesforce Sales Cloud Longevity, industry support, hirable talents. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) To better align with our client base. Review Source SW Scott W. VP Sales, North America Computer Software Used the software for: 2+ years ### "Salesforce doesn't lack the power, but suffers in process flow and visuals" March 17, 2020 5.0 Interactions with Support at the time were forced. In terms of Ease of use: I believe the tool was fairly simple to follow when used consistently. The lead and contact managment elements of the tool were very strong and nuanced. From generating new leads, connecting them to an email campaign, nurturing the leads to the next stages of the cycle and then converting the leads into customers. For us, selling software, converting them to clients and then using Salesforce to track the implementation and consulting component was crucial. Salesforce did a wonderful job and reducing duplication. I definitely was able to handle more volume of prospects with Salesforce and direct my attention and activities to the highest value. And that is the point of the Sales side of a CRM. Pros Salesforce is a fantastic option for larger businesses that need powerful sales and service functionality within an integrated environment. I was just one team member of many, but I believe the tracking ability of a robust pipeline of prospects and the tools available to capture, recall, execute and update records through an elongated sales process allowed me to be more effective and efficient with my client time. Salesforce brags on its sales, marketing, and analytics toolset and in general these did not disappoint. The drill-down capabilities from the analytics dashboards were useful. Also, the ability to tie your email correspondence with prospects to quickly recall your last interaction was critical. Cons The internal tools for messaging and communication appeared archaic to me and almost always circumvented in favor of our own favorited instant messaging and posting platforms. The design of the data input screens was oddly spaced and placed. It wasn't the best flow when capturing info. However, admittedly, the platform allowed for great automation in the workflow and setup of custom fields. I don't believe my company spent the time evaluating the best use of the tool. And so my advice is to get a good definition of your processes and standards so that you can utilize Salesforce to the fullest. Review Source VR Verified Reviewer Manager Customer Success Computer Software Used the software for: 2+ years ### "Be sure you set it up for growth" November 11, 2021 4.0 It's hard to compete with the features available with SF Sales cloud, there is a lot available. Overall it's a bit overwhelming but there is a free educational site you can take advantage of. I don't have enough extensive experience in other similar programs to provide an adequate contrast for you, I can simply recommend you learn all you can do you know how you want things to work and what the features are, the obtain implementation assistance so that you're set up for success. Also please enable your staff as it can be overwhelming with all the features and permissions, etc. Pros Easy integration with DocuSign and Outlook. Easy to log interactions. You can pull so many custom reports, and control permissions of who may see and edit them. Permission structure is pretty granular, which I know many orgs prefer. The dashboard is nice we should have used it more. You can control stages and what is triggered/required at each level of the sales process. Lightening is better than the old version, trust. There's a ton of features I could cover but those are the ones that stand out most. The chatter is handy and you can tag other users to see/attend what is needed nearly anywhere in the process. Cons Most likely due to our initial implementation, pulling reports is sooooo tedious. doesn't seem to work well for dual product verticals with shared customers. I wish they would have just set up a separate implementation for the second vertical because sharing contacts, division of account ownership, etc got very messy not to mention trying to pull reports. I recommend you have SF Architect help who knows the system inside out! The plugin for Outlook was a bit glitchy sometimes. Review Source Mike L. Owner Logistics and Supply Chain Used the software for: 2+ years ### "Top-Shelf and Well-Worth the Price" November 23, 2018 5.0 I have had fantastic experiences with sf.com in several capacities including as sales manager and a front-line revenue producer (hunter). The software is very intuitive so tracking appointments, birthdays of clients, last conversations had (and all other last activities) can not only be saved but can be set up with a time stamp/alarm for follow-up. As a direct sales contributor, sf.com was the only tool I needed to be successful and is comprehensive in its ability to keep an eye on the business. All quotations can be done through the software and the metrics from each quote go into "the system" so that pipeline reports by sales person, group, region, or entire company can be seen and used as a management tool. Literally, I could go on and on about all the benefits of the software. If used properly any sales person should see increased revenue from adding this software as it is a time-safer and organizer. Pros Packs a punch in features that can be turned on and turned off as needed when business trends and sales needs change. Worth the price as a stand-alone sales CRM and sales tool for a small business with just a handful of reps while at the same time being equally effective as a platform for a company with 1000+ sales people that want integration between multiple departments. Excellent security against both outside and inside threats and manipulation. User definition fields so numerous that it allows for unique user roles for every employee on the system if desired. Cons Like most software tools, sf.com has a learning curve and there will be some in the company that are resistant to the change. If those people are not pushed and required to use the system completely it detracts from the overall benefit of the software. The software is more expensive than its competitors - many times significantly more expensive. Also the packages start at the price for 5 users so if you are a small business with yourself and two employees, you will pay for 5 users even though you may only need 2 or 3 users. Review Source PM PRAVEEN M. DevOps Engineer Information Technology and Services Used the software for: Less than 6 months ### "Salesforce Sales Cloud : Suitable for small business" July 22, 2021 4.0 I am very much happy with the product and it's services that they have offered with the latest updates they introduce the new advanced features which helps us and our clients. Pros It gives all the features to interact the owner with the clients. Help the clients with their issues and update from the businesses.It gives the authority to get the quicker responses from the product owners. We can easily track the issues through the analytics and other advanced feature to understand the frequent issues of the clients. Cons It is not easily integrated with other 3rd party software, like Slack, Microsoft teams, Google hangouts and chat. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Salesforce Sales Cloud was very popular among the market and they provide all the required features that we need to push our sales and collaboration with the clients and their experience. Review Source ZD Zach D. IT Technician Business Supplies and Equipment Used the software for: 2+ years ### "Highly complex and customizable, with seemingly arbitrary limitations" March 26, 2021 4.0 Complex, confusing at times, lots of great documentation. Often though, if you want to do something that seems like it should be built in, you have to break out the Apex code or a Workflow, which is annoying. Users love the platform - I was able to move things around to their liking on pages, integrate DocuSign with it (that was a chore, making all of those templates) so they can send agreements. Overall I have a love/hate relationship with this software. Pros Highly customizable - an actual platform you can create your own apps on. Likely the largest product I've ever dealt with in terms of scope and being able to create your own things inside of it. Cons Many parts of the software are not able to talk to each other - for example, (I can't recall exactly but) you can look up contacts on an account, but can't look up accounts from a contact. You can only go a certain direction when you're referencing parent / child relationships in the schema of salesforce. Also, there's tons of little quirks that have been a problem for 7+ years now, and they remain unchanged - like being able to run reports on the EmailMessage object. I get it - maybe some dev thought that it was too much stress on the system. Get some more servers and charge by the workload, then. Switched from [Voze](https://www.capterra.com/p/88410/Voze/) Telenotes is hilariously basic compared to Salesforce. We wanted something more robust. Review Source RM Rene M. Senior Consultant of Account Management Insurance Used the software for: 2+ years ### "Salesforce General and Ease of Use " October 4, 2021 5.0 Pros Salesforce is extremely user friendly. I personally feel this software is superior to improving one's business just by tracking items alone. Helps ensure completion of items. Cons The only issue I have is setting up views. This is hard to use, and can use improvement. The instructions are easy to follow. However following them some times does not lead to success Review Source sB santosh B. Software Engineer Automotive Used the software for: 2+ years ### "Excellent SAAS Platform - Salesforce " May 10, 2022 5.0 The overall experience with was excellent. We are using Sales cloud to capture Lead generations using Web-to-Lead models, etc. A lot of features can be implemented using available out of box functions. There is less customization needed using the developers help to reinvent the wheel again and avoid more issues and downtime to release. Pros Salesforce has a lot of features which we can use right away and has the benefit to build many automations and integrate other systems on the Salesforce platform with less hassle and more reliable way. Salesforce provides more ways to implement new things in the system using best practices. Cons Salesforce support can be more quicker than current turn-arounds. The pricing could be less with purchasing more bundles in the Salesforce platform. The UI can be more better with changing color palettes and make the UI changes more quicker avoiding cache issues on the browser. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing Salesforce Sales Cloud Salesforce has many out of the box features included in the bundle including lead management, account management, order management. The pricing for Salesforce was way better than other applications available in the market. The support for Salesforce was incredible quicker than any other vendor. Review Source OS Ossama S. TM&D Country Head Consumer Goods Used the software for: 2+ years ### "Good Experience " March 24, 2022 4.0 Being honest, i like it & i am comfortable with Salesforce cloud, we move faster with it as we can be more effective with our decisions. Pros Salesforce allows your business to be more efficient as you can provide better services to your customers, see and analyze data to make critical business decisions. Cons Price is high as we have to pay for add-ons to get more Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) was looking for somethign more effecient Review Source OO Olufemi O. Team Lead Consumer Services Used the software for: 6-12 months ### "What is Salesforce" December 2, 2020 5.0 Salesforce is a client relationship the board (CRM) stage that lets organizations oversee client questions, grumblings, and discussions, from any source, across the board place. This makes it simpler to oversee and address client issues, and to dissect deals and advertising execution, improving consumer loyalty and boosting business development through new and holding clients. The Salesforce stage can tie-up a lot of various ways that organizations converse with clients. For instance, it can oversee web-based media communications, promoting efforts, online live visits, calls, and messages. Salesforce likewise offers numerous extra administrations that may prove to be useful for organizations. It calls the entirety of its various contributions "mists" and there are heaps of them: Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Commerce Cloud, and Analytics Cloud to name the most well known. Each comes in at an alternate value, which you can have custom-fitted to your business with our supportive CRM quote device. Anyway numerous Clouds you pick, they would all be able to be gotten to through the single, bound together Salesforce CRM stage — making it simpler to learn and comprehend the product. It's additionally accessible on Android and iOS cell phones, just as on work areas. This makes it overly simple for home and telecommuters. Pros Salesforce CRM was worked to address the issues of undertakings and huge organizations, yet as the SaaS world detonated and independent venture arrangements turned out to be more normal, Salesforce extended its extension with smoothed out alternatives that were simpler and more reasonable to get fully operational. Today, the CRM goliath offers clients of each kind admittance to incredible business programming with a lot of customization alternatives. The valuing scale Salesforce utilizes makes it simple for developing organizations to work out profoundly progressed frameworks, piece-by-piece, as they develop. The sheer versatility of Salesforce settles on it a fantastic decision for organizations that are rapidly extending. The Salesforce AppExchange store is one manner by which CRM clients can work out adjustable frameworks. Through the store, Salesforce offers outsider incorporations for a huge number of applications and programming items that range from in-house Salesforce additional items to outsider arrangements (both paid and free). Cons Evaluating alternatives with Salesforce can immediately get confounded, and numerous clients gripe about an absence of lucidity with regards to what is incorporated and what costs extra. Clients who imperfect from Salesforce frequently refer to this sort of disarray. Review Source RS Ron S. COO Construction Used the software for: 6-12 months ### "Everything you would ever need including a large monthly bill" September 29, 2020 5.0 Overall my experience has been great. It's expensive, complex, powerful and huge. It will do anything you need. I've become a big fan. Pros Salesforce is extremely customizable. I have been able to make it do pretty much everything I need. It has allowed me to shape and mold it to perfectly fit our sales processes and workflow. I love this software. The customer support has been outstanding as well. There is always somebody that can field my questions. I like the web-hosting. I like the layout of the UI. My sales people of been ab le to quickly adopt it. Cons This software is expensive. Unless you buy the Enterprise license (the most expensive), you're going to get nickel-and-dimed. Just found out I'm going to need to pay $25 extra for each user per month just so I can use the API which will let me automate my integration with Quickbooks. The Salesforce Inbox app looks amazing, but that's going to cost me extra as well. Want more custom workflows? You'll need to pay extra. Want click-to-call functionality? Get out your wallet. Also, because of the complexity of learning the system and building out a custom installation for my business, it has almost become a fulltime job for me. I don't know how any business could adopt Salesforce without a technical admin with lots of spare time. I absolutely hate the "cutesy" visual branding. The artistic decorations in the UI make it feel like I'm using some scrap-booking software. I feel like the look-and-feel was designed for a pre-teen girl. Children dressed up in animal costumes, cartoon animals, floating animated hearts... really?? What were they thinking. It is the opposite of professional. When my sales team first saw the branding they immediately assumed this was some children's software. It made a lousy first impression. The features are amazing, but dressing them with flowers and ice-cream detracts. Reason for choosing Salesforce Sales Cloud The expansive feature-set in Salesforce dwarfs all others. I have not found any other product than can compete against the features of Salesforce. Review Source Robert R. Client Relations Manager Media Production Used the software for: 2+ years ### "A robust CRM that helps you manage your customers, track your performance and grow your business." July 31, 2018 4.0 A hub for organizing our customers and tracking our performance. Pros I really enjoy how customizable Salesforce is, you can completely tailor each section, such as your page layouts for leads, contacts and accounts to display the data that matters to your business. The software allows you to create new fields, organize them how you'd like and even create automation tools to trigger workflows and email alerts based off of your entries. Outside of the native Salesforce capabilities is a massive app store called the appexchange that allows you to connect your environment with services such as MailChimp for marketing emails, DocuSign for executing contracts and more. Salesforce is not always simple but once it is understood it can be manipulated to fit any businesses needs. We love the report feature because we can pull information on all fields that matter to us in each section (tab) of Salesforce to measure our performance. If your reports often have a defined criteria and date range you can easily schedule email alerts to receive without having to pull manually. Cons The customer service is bad. Unless you are looking to upgrade your account somehow or purchase a new product you wont be able to contact anyone. You can purchase the customer service package but it is an additional amount. The package allows you to contact customer support via phone - without it you will need to submit a ticket which sometimes takes over a week to resolve. In my opinion no one should have to pay extra to receive quality service for a product they own. Additionally, Salesforce offers customers the opportunity to request fixes/updates to the service and vote on top priority items. I've seen these items often times sit in the queue for 3-5 years. When it's a change that the majority of your customers are demanding there needs to be some priority to that! I think some advice I'd give to Salesforce is to do a better job at not only pushing out new products but ensuring that after they are pushed out they are continuously being monitored and improved , not abandoned. We purchased Pardot three years ago and found that to be a huge mistake because it seemed to be abandoned by Salesforce as the moved onto Marketing Cloud and other ventures. There have been no improvements to Pardot (a Salesforce product) in the last 3 years - it has remained exactly the same even with all of the suggestions provided by customers. We also tried Quip (a Salesforce product) and found it to be similarly undone so decided not to go down that road again. Review Source VR Verified Reviewer IT Information Technology and Services Used the software for: 1-2 years ### "Salesforce Sales Cloud " August 25, 2022 5.0 With my use of Salesforce Sakes Cloud my Business has a new turn around and Hey! Guys my Business can't get here without . Pros I really like the use of Metrics performance and is really a great tool ,as for the integration I have try it before but with my test with the rest show me it will be potential. Cons This software is the best and it also makes the functionality of Business in general comes to fruition. Review Source VR Verified Reviewer Sales Support Consumer Services Used the software for: 6-12 months ### "SaleaForce has change the way our team operates!" April 23, 2022 5.0 SalesForce has given us the solution to several problems we have been facing. We are now able to track our sales teams interactions with customers, view a calendar of their individual appointments and get a real time graphic representation of potential sales in the team's pipeline. The Salesforce team did an excellent job presenting the program to us, and focused explanation of its features on the areas we had identified as most important to us for improvement. They answered all of our questions and assembled a great package for us based on our desired implementation plan. Pros Salesforce has given our team a tremendous amount of tools to use to easily and quickly track their client interactions. Because of this system, they followup more consistently, and have a clearer picture of where they stand with prospects at a given time. If they check their pipeline and aren't satisfied with the opportunity they have in place it encourages them to reach out to new prospects, sometimes using a different communication method or a different sales approach to diversify their potential sales. We have also found the sales are closing more quickly than they have in the past because they are able to easily check the status of an interaction and can prompt themselves to initiate additional contact if they haven't heard back from a client. Cons Honestly, right now, I can't tell you something that I truly dislike about it. We are new users, and thus far, the things we have implemented have been very successful. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.