# Page 33 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 33 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18783 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18783) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 33 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 801-825 of 18783 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Marco G. Sales Support Administratore Broadcast Media Used the software for: 2+ years ### "There's potential" May 13, 2021 4.0 The dashboard is really something, being able to just add the opportunity and everything will be updated accordingly is something that really speed things up. Pros Integration with our business has been pretty good in terms of reducing the admin steps through automation. The "clone" option is extremely helpful, the dashboard gives you the possibility to quickly retrieve what you need which is a great feature, especially if you find yourself "on-the-go" Cons The integration with our current business workflow has also been pretty tough not for the usability but for reporting and analysing past trends. We got from Excel to Salesforce and my team is struggling to retrieve the same piece of information being used to have that level of flexibility over in Excel. Review Source VR Verified Reviewer Chief Administrative Officer Construction Used the software for: 2+ years ### "Great compilation software!" June 28, 2023 4.0 We have a serious issue with our clients receiving multiple calls from our various divisions sales teams because we were not effectively communicating. This software has provided a central place for our sales team to go to check notes and information on our clients, prior to making calls, to be better prepared. Pros Great platform that compiled all of our client information into one place for use by our sales team. Extremely user friendly for those individuals who might not be as tech savvy. Cons Not much cons to report, except for the save function. If you do not save your work as you go, you can lose information that you have entered if not properly/timely saved. Reason for choosing Salesforce Sales Cloud We chose because we had a new team member who had prior experience. He recommended it to us. Review Source Tomasz ¿. admin Information Technology and Services Used the software for: 2+ years ### "Salesforce is the most popular CRM system and it's for a reason!" April 27, 2022 5.0 I've had a chance to work with several CRM systems and Salesforce is nr1 in my opinion. Thanks to it's user-directed approach and really powerful tools. Pros I love the focus on the user experience. Under 'social network-like' interface it delivers powerful tools to manage sales process end to end plus collect all the information regarding parties involved. System itself encourages users to collaborate, thanks to collaboration groups it's super fast and easy to exchange tips of advices across particular focus groups. Various ways of visualizations for presenting data helps users to see metrics they are interested at in a glance as well as to create their own metrics. Cons In my opinion there could be some additional efforts dedicated to Knowledge part and articles editor to enhance it's functionality. Apart from that I'm really happy with the system. Review Source TM Timothy M. Marketing Associate Computer Software Used the software for: 2+ years ### "Salesforce Sales Cloud is a Powerful CRM" September 13, 2022 4.0 Overall, we are very happy with the product. We will continue to use Salesforce for the foreseeable future. Pros Salesforce has been an amazing tool for our business. It's a great CRM, but the thing I like most is the user interface. It’s easy to use and provides the information we need. It also easily integrates with other applications and can be customized and expand as your business continues to grow. I've been working with Salesforce for over 10 years, and I have seen the platform change over time. It is very easy to pull up relevant customer or lead information. The ability to see an entire history of customer activity and engagement is also a nice touch. It's a great tool for any size business. Cons One of the biggest drawbacks for me is the online documentation. The interface changed to Lightening Force a few years back. When searching for documentation, it is common to find old, outdated articles that no longer pertain to the current interface. The online support is also a bit cluttered and difficult to navigate. Once you become a customer, the Account Executives constantly try to up-scale you on added features or upgrades. Reason for choosing Salesforce Sales Cloud Salesforce is very flexible and scalable. It will allow you to evolve over time and has many powerful features. Review Source Han A. SDR Telecommunications Used the software for: 6-12 months ### "Best CRM out there" May 19, 2021 5.0 BLESSING, if you take into perspective all this application does and just go 20 years back in time. This is what sales are all about, and the platform has sales in mind. Brilliant. Pros Jesus! is this CRM good. it has a quality for details and information that I have yet to see on other CRMs, on top of all that the things that it lacks makes up for compatibility with other softwares. So even if you dislike lets say the automation email feature since it isn't as customizable as you'd like, you can link it to another software that does do what you require and send it out from salesforce. Overall Just a top-tier product. Cons Email automation, it's not the best and a little hard for the more complex email follow-up processes but other apps that sync solve that so no major issues. Review Source VR Verified Reviewer Planning analyst Political Organization Used the software for: 2+ years ### "Very useful tool but be aware of the registering environment of your company" February 12, 2022 4.0 Pros Is a very massive and good tool, but you have to be aware of all the features so you can have more benefits. Cons To get very good results using the tool you have to be very focused in minimizing data mistakes when employees are using it. So maybe make some conditionals, or restrict some access so people can be lead in how to make a good register. Review Source BP Boyd P. Salesforce Administrator Computer Software Used the software for: 2+ years ### "Salesforce: The Expensive Customizable CRM/Platform" December 6, 2022 4.0 We use Salesforce both as a CRM internally and also a platform to release our web-based software. It's a solid CRM and a solid platform, but it does have some major limitations that really cause us to question our decision to go with Salesforce. The first is the lack of a native backup solution. Salesforce instead asks you to work with third-party backup solutions which are incredibly expensive. If you think your Salesforce licensing is expensive, wait until you ask for a backup provider solution. You are looking at thousands of dollars a month, which is price prohibitive for small companies. Salesforce will let you export your data weekly (not daily) but it's all just in plain CSV files. If you ever need to restore that data, it's nearly impossible. This is largely why the backup providers charge so much, because of the need to rebuild a complex database system with all the relationships, junction objects, etc.The software is extremely customizable, with the ability to create custom objects, fields, relationships on the fly. This is where Salesforce is remarkable -- their code and database renders changes on the fly, so you don't need to wait to use any of these. You can build a custom object, add fields, and start capturing data immediately. Missed a field? Add it and update your page layouts and keep going.However, bear in mind that every feature in Salesforce is also a hurdle. Pros Extremely customizable and extensibleEasy to build custom objects, fields, relationships between objects, etc.No-code Flows offer an ability to automate your system without resorting to Apex codeAppExchange offers multiple tools to expand your org's usability and integrate with other web-based applicationsMassive infrastructure and widespread adoption increases ability to interact with other web-based applicationsLarge 24/7 support teamPermissions are very granularStrong API support with capability to update org metadata using VS Code and other toolsHIPAA/HITECH/SOC certified Cons No native backup solution (and if you ever need to restore, good luck!)Very expensiveComplicated licensing and versions (Standard, Enterprise, Unlimited, etc.)Permissions are endlessly complex to configure and maintainEndlessly complex to maintain (private vs public list views, related lists, page layouts, lightning layouts, sharing settings, Flows, reports, dashboards, etc.)Salesforce make changes on a quarterly cycle which can impact your business processesInconsistent platform behaviors (Classic vs Lightning)Limitations can be incredibly frustrating, often with no workaroundsNot an ideal solution for small companies Review Source Avash K. IT Director Information Technology and Services Used the software for: 2+ years ### "Full Fledged CRM for Every Business" May 16, 2022 5.0 My overall experience with has been exceptional. It's easy to implement, maintain and teach others to use it. The functions and flows are intuitive and easy to navigate once we get some experience. I highly recommend Salesforce Sales Cloud to every business as it can be used by businesses of any size. Pros While there is a bit of a learning curve - Salesforce has exceptionally good and intuitive flows we get used to it. Another thing I like very much about is its scalability. Any business size can use it and scale it as the business grows which is rare in other CRMs as most are dedicated to certain business sizes. It is also flexible and customizable. I have set it up for a few clients of mine with little deviation in usage requirements and it worked perfectly with all of them. There is also a lot of automation that we can directly use - also we can take benefits of easy integrations available with other service providers. Also, it generally has more functions than we need so we don't need to worry much if the software is enough for a company. Maintaining it is also easy as every cloud service. Also, as with every cloud service - we can access it from different kinds of devices which is a added bonus. Cons I don't think there is much to dislike about - I think the pricing for small businesses can be better. Also, there is a bit of a learning curve but that's okay as of all CRM I have used to date - Salesforce was relatively easier to learn. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Salesforce has more advanced features and is highly customizable. Review Source IR Ingo R. technischer Betriebswirt Mechanical or Industrial Engineering Used the software for: 2+ years ### "tolle Softwarelösung für den Vertrieb" March 22, 2023 4.0 hat mir geholfen, meine Produktivität um 29 % zu steigern und mehr Umsatz zu generieren. Ich bin sehr zufrieden mit diesem Produkt und würde es jedem empfehlen, der seinen Vertrieb effizienter machen möchte. Pros Ich bin seit mehreren Jahren ein begeisterter Nutzer von . Es ist eine großartige Software für die Vertriebsautomatisierung, die mir hilft, meine Kundenkontakte zu verwalten, meine Verkaufschancen zu verfolgen und meine Umsatzprognosen zu erstellen. Ich möchte Ihnen gerne meine Erfahrungen und Eindrücke mit diesem Produkt teilen.Salesforce Sales Cloud ist eine cloud-basierte CRM-Anwendung, die viele nützliche Funktionen für den Vertrieb bietet1. Ich kann zum Beispiel alle Informationen über meine Kunden und Leads in einer zentralen Datenbank speichern und jederzeit darauf zugreifen. Ich kann auch automatisierte Workflows und Genehmigungsprozesse einrichten, um meine täglichen Routineaufgaben zu vereinfachen. Außerdem kann ich personalisierte Angebote und Aufträge erstellen und nachverfolgen.Eines der besten Features von Salesforce Sales Cloud ist die integrierte KI, die mir wertvolle Einblicke in meinen Vertrieb liefert. Ich kann zum Beispiel sehen, wie sich meine Pipeline entwickelt, welche Deals am wahrscheinlichsten abgeschlossen werden und welche Aktivitäten ich priorisieren sollte. Ich kann auch Echtzeit-Reports und Dashboards nutzen, um meine Performance zu messen und zu verbessern.Salesforce Sales Cloud hat mir geholfen, meine Produktivität um 29 % zu steigern und mehr Umsatz zu generieren. Ich bin sehr zufrieden mit diesem Produkt und würde es jedem empfehlen, der seinen Vertrieb effizienter machen möchte. Cons Der Preis für diese Software ist recht hoch Review Source CAP Carlos Antonio P. Manger junior Banking Used the software for: 6-12 months ### "Salesforce sales cloud the most satisfying and impressive ally in your team" April 7, 2021 5.0 In general I love it, is user friendly you have many options to approach your goals and guidance teams to follow up the prospects and turning into customer. Another hit is the salesforce marketing cloud its truly unique. Pros One of the most satisfying experience is using the salesforce marketing cloud, is you always have results from the very beginning you grow, you can evaluate and concentrate your efforts and projects seeing the progress. Is truly adaptive for sure you can use your mobile Cons Sometimes is not simple to use, forecasting is accurate but they need to improve and make more easier to get the results. Review Source hS hollie S. proxy caller Telecommunications Used the software for: 1-2 years ### "pleased" May 26, 2021 5.0 Overall it is pretty good, it could be better but it also could be worse I have used other ones out there and this one is one of the better ones. Pros It is pretty easy to use. It is very organized. Always keeps me on task and it also calls out for me which is really decent. I love having the script to read right there as well. If I need to send someone a hard copy or an email for information that's just a click of a button as well. The features are nice and are easy to use. The dialer that calls out for you automatically is great as well. Cons When you use MTM dialer to call cell phones its a real pain. I have to type the phone numbers in myself! That takes up so much of my time when the other dialer just instantly calls. I also do not like that when I am putting someone's information in to send them an email or hard cop mail I have to literally exit out of what I am doing and loose all the information I just filled inn if I forget something because your not able to minimize or move the window. That kind of stinks. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) we were using Five9 all by itself and now we use five9 and sales force together. Review Source Sebastian P. Director of IT, Information Systems and Processes Information Technology and Services Used the software for: 1-2 years ### "If you are a startup, keep looking. Think twice if you have 15-20 sales rep" September 18, 2015 4.0 Even though I wasn't part of the selection of the application, I must admit it is a great software, but mostly because the experience that has built into. Accounts, Contacts, Opportunities are the basic pilars of every Sales process, and the information you can manage with it gives you a lot to track sales and team performance. It takes time to train and configure it and that's why I would not recommend it for a startup (besides the cost). We wanted to have a software that could help us manage the sales process and be able to help our sales and provide information to the management, and we could get that with Salesforce. Pros The experience that the software has embedded in the features and the ability to configure and adapt it to our processes. One example of this is how they map the selling cycle: Campaigns, Leads, Contacts, Accounts, Opportunities, Contracts. About features, the reporting that they have, even if with our version is limited, it's one of the most powerful I know. And you can complement it using other software such as Dataloader.io Another thing that we use a lot is the ability to create workflows. Pro Edition only have that for Contracts, but the ability to combine different objects with processes is very powerful. Another thing is the app market that they have, hence the development model and integration features they have. Even if you have a limited version such as ours, you can always extend the functionality using other apps. Cons I would say that what I like least of it is their licensing model. Since they are so big, everything costs a lot, and the way they modularized the system sometimes just doesn't make sense. For example, the Professional Edition includes the ability to create forecasts out of the Opportunity pipeline, but it requires the ability to configure permissions and user profiles that you can't do with that edition! After long hours talking to the support, they told me that the only way to do it is to go Enterprise, which costs the double. Another thing that for a new user, and being exposed to several other application, the UI hurts your eyes. But here is a fact: Salesforce is used for thousands of companies for a very long time, so changing anything in the UI would cost millions to companies in training. At least that is what they say, and I believe it. Review Source VR Verified Reviewer CRM Business Analyst Information Technology and Services Used the software for: 2+ years ### "Salesforce Sales Cloud Review" August 31, 2021 5.0 Overall very good experience. I think it\`s one of the best products on the market. Pros It\`s the most popular CRM in the world so it\`s easy to adopt for a new company because sales teams all around the world are usually familiar with it. Also, it\`s very customisable and if you need you can build and implement many functionalities especially if you have an experienced Salesforce team. Has a big app-exchange with lot\`s of out of the box solutions in place to buy or even for free. Overall nice user experience, with many functionalities. Cons It\`s designed for enterprise companies. You need an admin in place or an experience consultant to adopt system successfully because it has many functionalities and it takes time to learn quite complex system. It\`s quite expensive. Review Source SB Steve B. IT Manager Consumer Goods Used the software for: 2+ years ### "Great help to all our sales reps" November 23, 2021 5.0 Our sales reps have been much more efficient using this software. It really helps them when they hit the road to make sales calls. Pros The CRM software is very easy to use for all our Sales reps not dependent on their tech skill level. We are able to use the software for customer management and that includes emails, tasks, mapping, and route generation. Geopointe is a very good solution to add that give the ability to create heat maps and generate routes for today and for future travel. The software has the ability to track all contacts with the customer, email, phone call, etc. Cons We sync this software with our ERP software, NetSuite. The sync process with Celigo works well but the time for the sync could be faster. The dashboards are great but sometimes getting the exact data is difficult if that data is synced with another ERP like we do with NetSuite. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) NetSuite's CRM software was not very usable. Too hard to navigate and all features were just not designed with efficiency in mind. Review Source VR Verified Reviewer Digital Marketing Manager Retail Used the software for: 2+ years ### "This is an excellent solution for managing your sales cycles" February 10, 2022 4.0 It's an excellent platform for gathering customer data and working with it to improve customer relationships, marketing, and sales. It allows for extensive customization and integrates seamlessly with third-party applications. It aided significantly in scheduling, maintaining reminders, and tracking contacts. However, customer support is not very friendly and took a long time to respond to emails and other correspondence. Pros Salesforce is an incredible and constantly expanding tool that enables businesses to track critical customer insights. Sales teams can develop sophisticated data management systems that enable them to better qualify leads, follow up on opportunities, and demonstrate where sales dollars originate. Salesforce is a highly collaborative platform that works well for teams of all sizes. Contact management is effective for both internal and external partners. Additionally, Salesforce is highly customizable. Salesforce can be configured in such a way that it best meets the organization's expectations and goals. Finally, the tool provides a high degree of flexibility when it comes to setting up APIs and integrations with other popular business tools. Salesforce accomplishes a great deal to help businesses succeed. Cons Requires specific training for users due to the interface's multiple functionalities, which can be confusing. Manages and optimizes system performance/speed with considerable effort. Salesforce demos are not always accurate. Review Source VR Verified Reviewer Head of Sales Information Technology and Services Used the software for: 2+ years ### "Salesforce provides it all but at a cost for both money and time" June 21, 2022 3.0 For the money we paid, I expected some out-of-the-box sales features that were not present; they had to be built. It could not accommodate a List View, which made it difficult for me and my team to move away from simple spreadsheets that provided a wholistic view, which is helpful for managing sales activities daily. Pros It could ultimately do anything I wanted it to Cons Had to hire a SFDC admin full-time to help us build out reports, etc. Also had to pay lots of money to a 3rd party to help us implement it. Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) I felt most any CRM was better than SugarCRM, plus we wanted to go with the industry best. Review Source Bo K. Customer Service Ambassador Banking Used the software for: 2+ years ### "My best sidekick!" October 24, 2023 5.0 The design of the product that enables the team to gather all the customer's data in one place makes it one of a kind. Created and managed lots of marketing campaings with Salesforce as well. Pros I cannot think of a day without Salesforce Sales attached next to me as it is my greatest helper! By Salesforce we managed to build such relationships and managed to grow revenue and cannot think of other product. The activity management is such a professional way to maximise productivity. Clients also use Salesforce and it makes effective communication and collaboration with stakeholders, suppliers and customers. Cons Some customer interactions may fail if they are not using the same version of the product. It constantly asks for updates to the latest version otherwise some features may not work properly. Customer service needs to action as soon as possible with any queries. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Salesforce Sales Cloud Tried several demos a couple of years, but decided to go with Salesforce. Review Source VR Verified Reviewer Marketing E-Learning Used the software for: 2+ years ### "Un CRM completo pero muy complejo" August 13, 2021 5.0 Es un CRM que puede hacer casi cualquier cosa, pero que requiere de un equipo de desarrolladores para poder alcanzar su máximo nivel. Además, el soporte no es muy bueno, y en ocasiones, ofrece respuestas vanas y que no aplican a lo que se pregunta. Pros El CRM por excelencia. Es innegable que como software para el seguimiento de ventas es el más potente. Además permite hacer casi cualquier cosa y es 100% customizable a la necesidad de cualquier empresa sea cual sea su modelo de negocio. Cons Pero uno de los mayores inconvenientes de este software es su complejidad. Es necesario un buen equipo de desarrollo no solo para ponerlo en marcha, si no, para continuar sacándole partido a largo plazo. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Dynamic cesó la actividad de su software y borró todo el contenido. Review Source Jessie H. Operations Manager Outsourcing/Offshoring Used the software for: 6-12 months ### "Not as good as you want it to be" March 27, 2022 3.0 Pros The dashboard! I love how easy you can incorporate the data from the reports to the dash board. Cons This might be the bandwidth or the laptops we are using, but we are experiencing a lag when using this tool. Currently reporting multiple issues that we encounter in using it daily. Review Source Craig A. Chief Technology Officer APAC Computer Software Used the software for: 2+ years ### "A great CRM solution" July 27, 2021 4.0 A great addition to our sales provcess which has given better pipeline reporting and visibility across the business but better opportunity identification\\trends within our customer base and reduced sales cycles. Pros The intuitive and welcoming UI ensured it was easy for the Sales team to be able to navigate and leverage the platform. This was key for our internal adoption, as the tool is only successful if sales use it. The additional sales automation in the platform improved efficiency and pipeline understanding. Cons There is always disruption when migrating to a new Software application and particularly for a sales process tool like but this is not a fault of the application, more a reflection of the key business deliverables of the product. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Improved sales reporting Review Source Francesco M. Senior Sales Account Marketing and Advertising Used the software for: 2+ years ### "Fondamentale per la mia attività di Consulente Sales Digital" November 4, 2023 5.0 La mia esperienza da due anni a questa parte è da considerarsi immersiva, anche perché tutti i processi aziendali di gestione clienti e prospect della rete di vendita passano tramite questo software che reputo il migliore in assoluto. Pros Gestione totale del mio portafoglio clienti, dove poter effettuare anche un prescoring finanziario aggiornato prima della proposizione in vendita. Cons A volte il processo di firma in remoto crea qualche problema, ma il nostro servizio di supporto SalesForce interno all'azienda riesce quasi sempre in tempi brevissimi a risolvere i bugs. Review Source MC Melissa C. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "A great service and must have!" February 28, 2022 5.0 No complaints here. Salesforce was huge with the success of our sales team. Pros Tracking all leads and current customers is made easy with Salesforce. I was able to combine all of my calendars and link them with salesforce which allowed me to see all of my scheduled events and schedule other events easily. Cons The app didn't always work the way I'd like for it to, but the web version is amazing. I don't really think there were any cons other than that. Review Source MW Marcy W. Customer Success Manager Computer Software Used the software for: 2+ years ### "Salesforce Review by Customer Success Manager" September 9, 2022 5.0 Again, I would be unable to manage the number of accounts I have without the use of Salesforce. Pros I manage 75 software accounts. I could not manage this without Salesforce. I have an open task on every client which ensure I do not miss any opportunity to engage with a client. Every task is logged in salesforce and would provide a history, not only for me, but anyone that later had to pick up on my job. Cons The only negative I could say is that I wish I had additional modules that would aid in the management of existing accounts. I know the capability is there. We simply don't have all the modules and are more focused on using it for sales. Review Source MG Mentor G. Operatore Sociale Non-Profit Organization Management Used the software for: Less than 6 months ### "Una scoperta molto utile" December 18, 2023 5.0 La ritengo un'esperienza molto costruttiva per gli interessi della cooperativa Pros La sua efficienza e ottimizzazione rende il nostro lavoro molto ben organizzato Cons Alcune funzionalità hanno bisogno di continui aggiornamenti Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Il fatto che Microsoft crei un conflitto con gli interessi delle terze parti ka costretto la cooperativa ad effettuare una scelta diversa Review Source VG Victor G. Sales Executive Computer Software Used the software for: 6-12 months ### "This must be the best Sales Force Automation tool in the market." November 2, 2023 5.0 offers an intuitive and user-friendly interface that makes it easy for sales teams to navigate and use the platform. The dashboard provides a clear overview of sales activities, leads, and opportunities.I would most definitely refer it to any company requiring a Salesforce automation Solution. Pros The software offers amazing customer relationship management tools which really help in lead management and Salesforce automation.I appreciated the high level of customization available in the software, it's possible to customize the platform to fit almost all business needs including both reports and workflows workflows. provides comprehensive analytics and reporting capabilities which allow businesses to monitor their sales performance.The platform offers mobile apps that allow sales representatives to access data in the field. This is extremely convenient in accessing CRM data.The Customer Support is also amazing . They are always ready to help out.Salesforce Sales Cloud easily integrates with third-party apps. For example in our company we managed to integrate it with tally. Cons The cost of Salesforce support and additional services can be high, and sometimes this can be a concern if a company has budget constraints. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.