# Page 35 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 35 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18785 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18785) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 35 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 851-875 of 18785 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Suraj K. Technical Specialist Information Technology and Services Used the software for: 6-12 months ### "A Game - Changer for Sales Team" November 15, 2023 4.0 Pros There are many factors of salesforce that makes life easy: 1. As it is a cloud based platform, it can be accessed from any part of the world with the help of internet connection. 2. Scalability and customization capabilities of modules. 3. Easy and Intuitive UI. Cons Several points of Salesforce that haunts us are: 1. It is bit higher on cost when compared to other CRM's in market, which means it is relatively expensive for small businesses and startups. 2. Salesforce has large ecosystem of third party apps, integrating certain apps or legacy systems require additional efforts and resources. 3. There are some issues with customer support response time as it is not quick and experience is lacking. Review Source QV Quynh V. Senior Marketing Specialist E-Learning Used the software for: 2+ years ### "The most powerful CRM system your business will ever need" September 15, 2022 5.0 Excellent. Captures the information I need it to capture for business and marketing decision-making. Pros The fact that it integrates with almost anything and can do what you need it to from a technological point of view. It is quite advanced but that's why you need to make sure someone with the skills can manage it. Cons Some functions are hard to use or it's not intuitive... Review Source VR Verified Reviewer Strategic Business Development Internet Used the software for: 2+ years ### "SalesForce is amazing generally at what it does, but can be difficult to adapt to specific needs." May 21, 2018 4.0 At the end of the day even though I complain about salesforce it makes life easier when you are part of a sales organization. You have access to all records associated with a particular account. You can track lead history, marketing engagement, lost opps, and just about anything else you'd need to know. Pros Salesforce does everything. It presents you with powerful tools to run reports, create dashboards, and search for info (accounts,leads, contacts, etc..). As far as managing customer-facing business, financials, acticity, contracts, etc... It's the best. And for the most part if Salesforce can't do what you need specifically they probably have a third-party provider that you can plugin ala Zuora. From a user perspective it's very easy to get granular with data you are trying to explore and present it in a number of ways. Figuring out there reporting and dashboarding tools makes it extremely powerful. Cons Salesforce is generally great, but being a best in class CRM for general purposes means that certain specific needs of one company might not always be met. It's their challenge for sure (kind of like a POS). Lots of different use cases all generally falling under the same category. Besides that the only cons I have are sort of nitpicky day-in-day-out stuff. It takes too many clicks to say log a mtg or update someone's status. A sales operations leader of mine one time did an analysis of how many clicks within salesforce a rep makes in a day and the number was staggering. Reporting on leads and contacts together is also kind of a pain and sometimes impossible. Review Source Jared D. Customer Success Manager Computer Software Used the software for: 1-2 years ### "This CRM Can Do Anything" December 11, 2019 5.0 I wish I had known about it's capabilities a long time ago because we would've switched to it for onboarding much sooner. I didn't realize you could create custom objects that could tie to an account record and setup virtually as many fields as you needed. Pros Our onboarding team uses Salesforce for onboarding new customers. It allows us to track communications, activities, mark task that have been completed and create reports and dashboards to show how accounts are progressing through the onboarding process. Salesforce is the best in class tool when it comes to customization and trackability. We can setup whatever fields we need and collect whatever data we need based on various workflows. You can also create automated tasks. Cons Salesforce is a bit clunky and slow at times. We had to have training by a Salesforce expert to implement the systems we needed, so I wouldn't say it's very user-friendly (but that's expected when you have such a robust system). Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Salesforce Sales Cloud We looked at Monday.com for project management, but due to the fields, workflows, automated tasks and overall functionality we were looking for, Salesforce was much more customizable for our needs. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) We looked at Trello for project management for awhile, but it didn't have the reporting and automated tasks we needed. Wasn't very customizable. Review Source VR Verified Reviewer Business Development Manager Architecture & Planning Used the software for: 1-2 years ### "Salesforce Unifies A Team" October 19, 2021 5.0 Keeping staff up to date and on the same page is so easy. My one but of criticism is that the interface is too busy or cluttered. Paying for add ons is a hindrance. Perhaps offer different packages. Pros I like that staff have a valuable way of interacting and growing as a team. Cons The dashboard or interface is busy and confusing at times. Switched from [Synergy SPC](https://www.capterra.com/p/106994/SynergySPC/) Salesforce offered additional features and ways to keep the team on the same page. Review Source VR Verified Reviewer diretor Food & Beverages Used the software for: 2+ years ### "Usuário de salesforce" November 20, 2023 5.0 Muito bom recomendaria com certeza a outras pessoas Pros Facilidade, agilidade e tranquilidade no uso diario pela empresa Cons O preço poderia ter mais desconto para usuarios de longa data Reason for choosing Salesforce Sales Cloud Pela qualidade que o produto oferece e a segurança que a empresa nescessita Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Melhor atendimento para as necessidades da empresa Review Source KM Kagisho M. consultant Retail Used the software for: Less than 6 months ### "Salesforce Sales Cloud" October 15, 2023 4.0 Pros Sales pipeline management, reporting and task management. Features are very convenient and friendly. Apps are convenient to use but need one to spend some time on them to fully start using them. Cons Most of the features are well planned, basically there is nothing to point out as the least. Review Source JR Juanma R. Director, Product Marketing Computer Software Used the software for: 2+ years ### "A must-have for cross-functional collaboration beyond just sales" September 18, 2023 5.0 As a product marketing leader, I love the fact that I can dive into each opportunity without depending on sales reps individually clarifying info (provided they are disciplined about entering the info into Salesforce, of course). I would be in the dark, or much less efficient and effective, without this ability. Pros Being able to customize reports to export them and then analyze outside of Salesforce has been a critical part of my job, so I can understand trends, sales and customer behaviour, get customer contact information to reach out to them for surveys, etc. My job would literally be impossible without the Salesforce customer database, with details about each customer and each opportunity right there. It's also critical that it allows me to integrate with other tools such as competitive intelligence, among others. Cons Sometimes it's very hard to be efficient, when looking at multiple opportunities, without having to click multiple times on the same options, before I can access the right piece of information that I need, such as information about pricing or the products that one customer has purchased. I would love to be able to export that information as well, without having to do manual processing or multiple clicks, but it seems to be impossible. Bottom line: it lacks some automation/out-of-the-box analytics and features for easy consumption of high-level trend information about very specific fields, beyond the account management or regular reporting. Review Source KL Kylee L. Marketing Account Executive Facilities Services Used the software for: 2+ years ### "Great for reporting, but not an easy platform to learn." July 12, 2019 4.0 If you or your team does not have the time to fully invest in training and learning the platform to a deep extent, than this software would be a waste for you. I would recommend speaking with a SalesForce consultant about the different reporting, campaigning, sales, etc. capabilities before making the investment. Though the Customer Support side of SalesForce, in terms of issue resolution, have not been helpful, the SalesForce sales team is very knowledgeable and give honest opinions on what different functions, plans, etc. they would recommend to fit your specific needs. The sales team has actually saved us money by showing us how to more efficiently manage our plan with them. Pros The reporting capabilities of SalesForce, especially now that they have switched over to the new Lightning experience, are a great asset for companies looking to track business development activities. Sales funnel reporting, gain-loss reports, call/meeting/email recaps, project lists, budgeting and customer contacts - SalesForce is your "one stop shop" for all of these reporting functions! My team has also loved having the ability to sign up for monthly emails that are based off of reports they have set up within SalesForce. This allows them to track any progress, trends or issues that need to be addressed upfront. My team has also enjoyed the email campaign tracking, which works in conjunction with the Pardot platform. Cons SalesForce is not an intuitive software to use and is not easily learned by all members of my team. This is what I like least about the software. Beyond that, customer support has been less than helpful. My team and I have often had to do our own research on Google and YouTube for solutions to problems the SalesForce Customer Service could not help us with. This platform takes a considerable amount of training to really be able to grasp its reporting and data entry capabilities. Beyond that, this product is not cheap! It is worth the investment for larger organizations, but I am not sure it is worth the cost for smaller companies. Review Source VR Verified Reviewer freelancer Computer Software Used the software for: 1-2 years ### "The best CRM platform for sales" September 14, 2021 5.0 My experience with salesforce was awesome. We have been using this platform for our sales team for 2 years. It's truly simple to use. We utilize the dashboard component to keep steady over necessities. It makes us more proficient in our work. Salesforce is continually developing, presenting new functionalities, and improving the existing functionalities in a better way. I am truly satisfied with most of the features provided. Pros Exceptionally simple to use and it has a lot of customizations which allows us to design our dashboard as we like. It provides a feature to produce a detailed report to track our activities. A customizable dashboard that permits most often uses tabs to be populated to the navigation bar which considers a quicker route. One more thing about this CRM which I have noticed is that it does not delay, even though many people already have the same interface, thus it has a robust platform and servers that can accommodate several users. Cons Price is much costlier than the other competitors in the market and customer support is extremely expensive. But I could say that the price is reasonable for all of the benefits. Some tasks may be difficult to do due to the complexity of the application. Review Source Chawn Y. CEO Management Consulting Used the software for: 2+ years ### "Loved it!" October 19, 2019 5.0 Very positive! Pros Let me, first of all, start off being admitting that I do not currently use Salesforce in my business but used it quite extensively during my time in Corporate America as an account manager and program manager. As an account manager, we were required to enter all activities and customer interactions in SF. It was a very user-friendly and intuitive interface. I am certain that it has changed quite a bit since then but was still a great platform back then. Some of the features I enjoyed most were emailers and scheduling call backs (served as an assistant). Even though I forecasted during my role as an account manager, I did not appreciate the value of being able to track revenue forecasted by account and service managers until I transitioned into a role as a national program manager. I even worked with engineers to develop a special promotional code that allowed me to track revenue for my program forecasted by my co-workers deals. Although it was a lot of work, this was a huge milestone for me and the company. For the first time, we we able to track revenue for a particular funding source. As an entrepreneur, I have an even greater degree of appreciation for forecasting revenue. SalesForce gets thumbs up from me. Cons I have no "least" liked features. Perhaps, the only semi-negative I have to share is that we had to develop a special backend program to track revenue for my program. But even that is a compliment to SF. The fact that their software is so flexible speaks volumes. Review Source NS Nathalie S. Corporate Account Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Salesforce is the CRM King" March 15, 2024 5.0 To me, Salesforce Sales Cloud is an ESSENTIAL tool for any sales department. It may be costly, but it's the best for a reason. Pros I like that the sales process is laid out in an easy-to-understand "roadmap" of sorts. This visualization make the process more fun than other CRM's, almost gamified, even. Cons I didn't dislike anything about using the product, but apparently, it was very expensive for the company to afford because they ended up scaling back on many "objects" to make it more affordable. Review Source VR Verified Reviewer Director of Strategic Accounts Machinery Used the software for: 2+ years ### "Excellent tool but challenge to fully deploy" December 6, 2019 4.0 We did not realize the capability to interface so with our manufacturing and accounting systems. While not exhaustive, the information which can be shared between the three systems had been invaluable to our sales engineering team. It's also been a great help for sharing company wide project status for pipeline projects. One of the greatest benefits has been in sales planning. We're no longer limited to running reports from 4 systems . Salesforce allows us to quickly create pipeline reports and create punch up reports for sales team members. Pros Since integration of SalesForce to our sales engineering team we have full visibility of quote, inquiry and sale pipeline activities. In previous systems these activities we're silo functions which depended on spreadsheet analysis lots of discussions and sales person memory. Salesforce has proven a great central repository and clearing House for all of this information. The linking with Outlook was a critical piece of this which we purchased from a third party. Cons The front end pricing seemed ok. BUT it took a LOT of customization to get the level of user friendly interface and process integration we needed. We ended up having to expand the customization scope twice after the initial contract. So the overall cost per user and startup was much higher than budgeted. Alternatives considered [Global Shop Solutions](https://www.capterra.com/p/79014/One-System-ERP-Solutions/) Reason for choosing Salesforce Sales Cloud Installed product base Industry reputation Customization capabilities Net based App for remote access Review Source OQ Oscar Q. realizador audiovisual Photography Used the software for: Less than 6 months ### "saleforce una herramineta estupenda " January 6, 2024 4.0 en general la app es muy buena ayuda a organizar mucho mis tareas y misclientes, ademas es una plataforma facil de utilizar. Pros lo que mas me gusta es la variabiliidad en las tareas y la facilidad en la organizacion de la informacion para poder trabajar mucho mas comodo y ser mas eficas a la hora de conectar con mas clientes de una forma mas acertiva Cons el manejo que se le da el correo electronico, generalmente es por que yo no trabajo mucho los contactos por correo pero estoy seguro qe la persona que si utiliza este asoecto es mucho mas utilis para ella Review Source KW Kristianna W. Sales supervisor Insurance Used the software for: 2+ years ### "Insurance sales made simple" July 28, 2022 5.0 My experience with Salesforce, and the majority of my team's experience, is a consensus that learning to use this software is quick and simple. Salesforce is user friendly, had multiple customization options to meet the needs of our business, allows is to track sales, clients, follow-ups, retention endeavors, and overall, allows our business to function. Pros This software enables my team of insurance agents, and our company as a whole, to keep track of leads, leads that have been converted to opportunities/clients, upcoming tasks (follow-up sales opportunities) with said clients, maintaining an efficient and effective client pipeline, to leave detailed and relevant notes on each account, etc. It is vital to keeping track of our day to day (and literally minute to minute) operations. Cons If I had to change anything, it would be how upcoming tasks (follow-up calls) appear on the client or member account (at least for the way in which our company utilizes this software). Tasks and notes left on a client's lead account, member account, opportunity, and household account do not cross over into one another with ease, making it easy to miss a note or upcoming appointment if each of those avenues are not explored. I would recommend notes and appointments to carry over to all "profiles" for any given client. Review Source AP Aaron P. Financial Advisor Financial Services Used the software for: 6-12 months ### "By Far the Best CRM Out There, However EXTREMELY Expensive" August 13, 2020 5.0 Mostly positive except for the nagging reminder of how much you're paying out of pocket to use it. It makes it difficult to justify a purchase. Pros As a financial advisor/insurance broker in a sales position, everything about the CRM is very well thought out. To name a few: - Communications with prospects and clients is EXTREMELY important (and must be charted for compliance and regulation). Salesforce does an impeccable job at streamlining the communications with your contacts and also ensuring that they are recorded appropriately within each contact page. This goes for calls, emails, and meetings. - Sales process management is also vitally important. As a sales rep, I need to know at what stage each prospect is in the sales pipeline (especially when dealing with so many leads). The way Salesforce organizes this flow is intuitive and very easy to use. For example, they have a kanban feature that allows you to organize your deals as cards. - The last thing I'll mention is that the CRM as a whole has a place for anything that you can think of. So if you feel you need to automate certain tasks, Salesforce has a way for you to set up a workflow. If you want to write a note about your client, it also has a place for you to do so. If you want to customize your CRM experience, Salesforce is flexible and will create a way for you to do so. Cons The ONLY drawback that I have with this software is that it's way too expensive for a solopreneur . For the functionality that I need, I'm forced to upgrade to a higher tier, which can cost several bills a month. Compared with other more cost-effective CRMS i.e. Zoho CRM (which provides a lot of the same functionality as Salesforce) Salesforce does not cater well to the small to medium sized businesses that are just starting out. Review Source Peter H. Enterprise Account Executive Marketing and Advertising Used the software for: 2+ years ### "Salesforce is the state-of the-art sales solution" April 11, 2022 5.0 My overall experience with Salesforce is great! I am using Salesforce since over 5 years and this solution takes a big credit for my career in sales. Pros Salesforce has no weaknesses. This solution can cover all functions a sales institution needs. It is efficient, professional, and innovative. I am working with Salesforce since 5 years now and it is the only solution I would ever recommend for sales professionals. Cons I like the logic of this solution such as the very simple and efficient way of using it. Review Source VK Vandana K. Admin Arts and Crafts Used the software for: 6-12 months ### "Helpfull software " June 12, 2024 5.0 My experience is good..its good not that bad . Pros It is upgraded software which helps to improve our business Cons This the fastest app which helps me to do my work fastly Review Source Afthaab W. Senior Sales Consultant Telecommunications Used the software for: 6-12 months ### "Salesforce is a Critical tool in retail" March 30, 2024 5.0 My personal overall experience seems to be more positive then negative, it is a very crucial tool to have and use in a sales environment. Pros The best thing i realised during my time using salesforce, i feel the best thing about is the ease of access to, as well as the convenience of hasving an automatic lead generation, contact management, and CRM all in one, plus more Cons I find the that salesforce tends to be relatively unstable, and seems to have connection issues often, which can affect productivity. Review Source Sanskriti G. Senior Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Salesforce; A dynamic approach to system administration" September 28, 2020 5.0 With Salesforce, we are able to get everything we need. We found salesforce, a best suited CRM platform for our office. It's great when it comes to track and monitor customer activities across every channel. With Salesforce we are able to boost productivity and resolve our underlying issues. We are able to set up marketing campaigns with salesforce enabling us to generate leads and drive sales, with a positive ROI. Pros Salesforce is itself a core product and has pre-built functionality that every sales team needs. In salesforce things are clearly organized into records; the records comprise of the structures and can be customized as per the necessity. Salesforce is great for customization without writing a single line of code. Most significantly, salesforce supports drag and drop tools that let you automate anything you need at work. Creating multiple records, working with flow-charts is quick and efficient in either way. Cons Talking about the downside, Salesforce is quite expensive when it comes to pricing. The product is subscription-based, and if your company has a large number of employees and you need to subscribe to each person, and the cost would be much higher, which would be more disappointing in terms of pricing. Review Source BF Blake F. coordinator Biotechnology Used the software for: 2+ years ### "One of those necessary evils" November 6, 2023 3.0 It's the best of a terrible product catagory--no such thing as a good CRM, but I would probably switch to hubspot if I had no budget or performance restrictions Pros It's the leader, been doing it as long as almost anyone--and being the most popular platform means it has a nice ecosystem of support content. Cons It requires the commnity of support and content that it has created. Too expensive in additional training and contractor costs to keep it an org value--if you have SF it's worth investing to get it fully workable--I would never onboard salesforce brand new at any company. Reason for choosing Salesforce Sales Cloud I did not have a choice in the purchase. I was hired for this role because of my previous experience with salesforce. Review Source chow J. marketing specialist Computer Software Used the software for: Less than 6 months ### "Salesforce Sales Cloud is an on-demand CRM platform for small" June 20, 2022 5.0 Salesforce Sales Cloud is an on-demand CRM platform for small, medium, and big enterprises that focuses on sales and customer connections. CRM capabilities on this platform include lead management, marketing automation, and contact management. These systems can be used to manage client accounts, track leads, run and monitor marketing campaigns, and provide post-sale customer service. Pros Because reminders, sales tracking databases, task managers, and calendar features have become key components of the daily routine, Salesforce is not only incredibly easy to use, but also extremely beneficial for all sales professionals within a specific group. Because we work in such a fast-paced and ever-changing environment, all members of our team must be familiar with sales, finance, and servicing processes in order to maximize all possible transactions and convert units as rapidly as possible. Cons I have yet to come across any Salesforce disadvantages, as the software has proven to be extremely useful in keeping my Sales team informed, on time, converting more leads, and more invested in their work output by setting daily reminders to hold each Salesman accountable for their daily tasks and follow ups. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/) Reason for choosing Salesforce Sales Cloud Salesforce is a product that I would recommend to any organization of any size that wants to grow by setting goals and cooperating as a team. Whether your company has two salespeople or 200, Salesforce is the only sales tracking and data management CRM you'll ever need. The unique components and access granted to each user are incredibly valuable. Review Source Geoffrey S. Registrar and Travel Coordinator Education Management Used the software for: 2+ years ### "Salesforce for a Global Education Organziation" February 5, 2019 5.0 We use Salesforce to plan and organize our accounts, events, external partners, and record keeping. We additionally use the system to act as the primary contact database for our global organization. Lately, we have implemented the service console to also use Salesforce as our primary customer response tool and to automate certain consistent financial transactions used by our business. Salesforce is the industry benchmark for contact management systems for Nonprofits. It's a wonderful tool to be able to manage work, travel, finance, reporting, and contacts for global organizations and national organizations. A diverse and malleable tool, excellent Salesforce administrators can turn this system into the most important tool your organization has. However, you will want to ensure global understanding of the use of various fields and explore the possibility of integrating systems like Oracle prior to over customizing your Salesforce instance. Pros \- The system acts as an excellent contact management database that allows one to quickly sort, group, and manage different stakeholders and organizations. - Service Console provides an easy global solution to transfer customer concerns to the appropriate individual or teams. - Reporting features are used to provide consistent updates regarding our events, customer service, and travel. Cons \- Improved version histories could help prevent miscommunication or revert undesired changes - It was difficult to implement across our offices around the globe, and we've had some difficulties in ensuring that all offices are using the tools in the same way. - Over-customization makes can make integration with other systems more difficult or impossible. Review Source SH Samir H. Insurance Claims Specialist Insurance Used the software for: 1-2 years ### "Absolutely wonderful but there's always room for improvement!" May 30, 2024 4.0 Pros I like that it is detail oriented and has all information needed to allow you to work at ease and accomplish so many tasks at once or access so many files at once. It allows you to make calls, mute calls, call a third party at the same time, it also is very organized and it's so easy to navigate. Cons It glitches at times, it goes down for several reasons, so it's frustrating especially if you are in the middle of critical tasks. Review Source Vijeta C. Senior Manager - Marketing & Communications Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "One-In-All Sales & Support Solution to convert leads into business & improve retention" February 11, 2022 4.0 We find it as a great customer management solution that provides great insights across the complete sales funnel and buyer journey by informing at every point how many users proceeded down to a certain path towards conversion. The custom reporting and dashboards help in better lead monitoring, segmentation and conversion. Pros It has been of a great help in executing our Go-To-Market strategies for application intensive solutions and product offerings through providing us better forecasting, customer journey, and lead generation & conversion. Cons It's very costly and needs a lot of experience to understand and use all the features. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.