# Page 37 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 37 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18785 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18785) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 37 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 901-925 of 18785 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Max S. Director, Customer Success Computer Software Used the software for: 2+ years ### "Monopolist in CRM business. Almost" February 29, 2020 3.0 The flexibility of customization helps us to play around with our Sales and Customer Success processes, which is what we need. Also, there is a number of highly customized integrations in place, that makes a switch for us almost unbearable. However, the usability is below acceptable as of now, we struggle to keep all team members follow our processes, because the difficulty of using Salesforce prevents them from timely logging activities, working with tasks, etc. I would switch to another solution, if only we could afford re-integrating with that solution. I wouldn't recommend Salesforce, unless you are 1000+ salesperson organization. It's way too much for small and medium businesses. Pros \- Powerful reporting - Ability to customize the fields, triggers, co-dependency of those fields - API, Integrations, APEX classes - Process Builder - what a cool way to automate routine operations! Cons \- Well, you know, decades of its history made it VERY difficult to use, even with Lightning experience. - Poorly implemented integration with Emails: they upsell Pardot to implement email functions available out of the box in other CRM systems. It's not possible to customize the sender / reply-to addresses in automated emails, not possible to integrate with Apple Mail client - all of it makes it harder to use, as compared to, say, Hubspot. - Their Customer Success team reps were not able to properly schedule a demo of the Pardot solution - kept sending invitation to the wrong person, in the wrong timezone. Provided misleading information about our subscription renewal date and cost. Review Source KS Kirk S. Account executive Media Production Used the software for: 2+ years ### "Indispensable tool for sales." November 12, 2020 5.0 I can't mention this enough. If your employer doesn't provide access to this, and you're serious about a sales career, this is well worth the investment. It only takes a couple of new customers a year to pay off the investment and if used effectively will provide many times that amount of customers. Pros Along with their major competitor that I won't mention, this tool is invaluable to those in the sales industry. Depending on your employer, this is available 24/7 whether you are at work or home. I'm a bit of an insomniac, and I've spent many a night "prospecting" for potential business. The accuracy of the data provided gives a good clue as to whether a potential prospect is worth the time. I've learned over my 25 years of sales that it is just as important to work "efficiently" as it is to work hard. Salesforce makes it much easier to do that. And to keep that "funnel" full. Cons Occasionally, some of the information I've ran across is "outdated". Which is understandable in this ever changing world. I generally cross check my information with Manta. Which can save potentially "wasted time". Review Source MBAR Mohammed Ben Abasse R. ingénieur Research Used the software for: 2+ years ### "Salesforce Sales Cloud" May 4, 2023 5.0 Mon expérience globale d'utilisation de a été très positive et je recommanderais cette solution à toute entreprise qui souhaite améliorer son efficacité commerciale et sa relation client. Pros est une plateforme de gestion de la relation client (CRM) très complète, qui offre de nombreuses fonctionnalités pour aider les équipes de vente à gérer efficacement leur pipeline de ventes et à améliorer leur productivité. Les fonctionnalités que nous apprécions le plus incluent la gestion de pipeline de ventes, l'automatisation des tâches, la gestion des contacts et des comptes, la collaboration en équipe, les analyses et les rapports, ainsi que l'intégration avec d'autres applications. Nous apprécions également la flexibilité de la solution, sa capacité à automatiser certaines tâches et à fournir des analyses détaillées pour aider à prendre des décisions éclairées Cons Concernant les inconvénients sur le logiciels je n'ai pas eu de problème d'utilisation particulier avec le logiciel . Review Source Caroline S. Enterprise Partnerships Information Technology and Services Used the software for: 2+ years ### "Salesforce for enterprise sales" April 7, 2022 4.0 Overall salesforce is good. There are some solutions that do point-specific things better but it is hard to compare to the full package offered by salesforce. They definitely have an advantage in size, intgeration abilities, and services offered. Pros Salesforce has many features and is customizable. It integrates with many outside apps/saas applications making it easy to get a full picture of the businesss/operations. At this point they have solutions for the varied business lines/groups within an organization, so it is nice to be able to use one central application Cons Slow integration over to lightning. Software is so big that certain use functions have not been updated to new UI. Can be fragmented. You need a dedicated person/team to manage the software/customize build for your org. Review Source Jeff K. Chief Executive Officer Information Technology and Services Used the software for: 2+ years ### "Salesforce Sales Cloud is the world leader in CRM solutions for a reason" November 5, 2021 5.0 Pros Salesforce is able to be customized to meet virtually any business need. Our internal business uses Salesforce and we've customized it for many customers to dramatically improve their internal processes and business results. Cons There is definitely a significant expense and commitment. If you don't plan to use the majority of the features and take advantage of the ability to customize the product you might be better off with a cheaper cookie-cutter CRM solution. Review Source BP Ben P. Resolutions Construction Used the software for: 2+ years ### "Salesforce for sales" July 19, 2022 5.0 Pros It’s well organized and highly customizable. Cons Sometimes you need certain certifications to thoroughly understand all customization options for the program. Review Source Elisa Q. Marketing web design Marketing and Advertising Used the software for: 1-2 years ### "Salesforce " April 1, 2024 4.0 Salesforce ormai lo conosciamo tutti, ho iniziato ad utilizzarlo per un azienda che serve un CRM dedicato per i lead generation e le vendite, è un ottimo prodotto per questo. Super approvato Pros Multilingua, assistenza disponibile. Report, analisi e gestione lead. Cons Nessun problema, adatto a PMI o grandi imprese. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Order Sender](https://www.capterra.com/p/217262/Order-Sender/) Salesforce offre e ha quel qualcosa in più. Infatto di assistenza e gestione. Review Source VR Verified Reviewer IT Officer Environmental Services Used the software for: 1-2 years ### "Over Complicated & Bloated" August 26, 2020 1.0 Pros Workflow and process builder is handy, however not straight forward compared to Active Campaign or Marapost Cons So many things. For the general user it's just over complicated. Constant issues with the 3rd party apps you NEED to get certain tasks done (plus the high cost for many of these apps). Support is average at best when things do go wrong. This is software for larger companies that can have staff become specialist in how to use. It isn't user friendly and has awful UX. Knowing that almost everyday we need to have something fixed or sorted due to an issue is draining on staff hours and a waste of money. Having to employ specialist Sales Force companies to assist in these is also expensive. If you need a CRM system look at ones that are specialised in this. Also consider your industry - Not For Profit will need a dedicated CRM such as Kindful or Donor Perfect. If you need sales and lead management software use a dedicated on such as Pipedrive, Active campaign, hubspot etc Review Source MT Michelle T. Office Manager Hospitality Used the software for: 2+ years ### "Salesforce - GTRS" August 10, 2020 4.0 Amadeus utilizing the Salesforce platform has been a great experience for our sales and catering team. The custom report creation tool is invaluable for us. I am also very pleased with the ease of customizing the program and how it stores our data. The help team is great as well whenever I have issues or questions. Pros The integration team from Amadeus did an excellent job of working with us to customize our product to be what we needed to be and also did an excellent job with on-site training of our whole team to teach them a whole new way of doing the same thing they have been doing for year. (Not an easy thing to do). Cons I wish that the diagramming software was more integrated and was something that I as the corporate administrator could add, and modify users like I do with Amadeus itself. Review Source AEO Angeli Eloise O. Data Integrity Specialist Information Technology and Services Used the software for: 2+ years ### "Salesforce is a very user friendly CRM!" September 21, 2023 5.0 I have been my company's Salesforce admin for four years! It has been very easy to figure out Salesforce setting changes and report creation, which makes data management a job I am on top with! Pros Their interface is modern and user-friendly. They let you switch between classic or compact mode, as well as other customizations to make overall CRM use easy Cons Some fields are hard for me to study, but may be more of a user access limitation (i.e. one field gets its data from another field, but my updating the first field does not tell me where my update trickles down into) Review Source VR Verified Reviewer Labour Accounting Used the software for: 2+ years ### "My devons review" January 27, 2022 5.0 Pros I like how it helps functioning and speed and makes the whole thing easy Reason for choosing Salesforce Sales Cloud I like how it helps functioning and speed and makes the whole thing easy Review Source DA Daihrii A. Freelance Service Graphic Design Used the software for: 1-2 years ### "The No.1 CRM tool for your successful business" June 27, 2021 5.0 Salesforce is appropriate for bigger associations that have a huge outreach group, or enormous client confronting unit. In the event that you require a lot of client touchpoints, your association can profit from the intricacies of programming like Salesforce. It deals with the multifaceted subtleties of clients to construct enduring connections and close arrangements. You can undoubtedly see the entirety of the action with customers if your group is working effectively contributing the information. It is less suitable for new businesses or solopreneurs since it tends to be tedious to deal with the entirety of the information input needed to give you great yield and make the instrument helpful and significant. Having a group and dealing with the information together is the thing that will have the effect of this apparatus helping or upsetting your prosperity. Support Rating: 8 A significant chunk of time must pass to get into contact with help if genuinely required and I frequently end up attempting to sort it out all alone rather than with online assets. On the off chance that they would knock up the degree of recordings and FAQs online to be more thorough, easy to use, or give nearby preparation whenever mentioned, it would be more valuable for my association. Pros \> Salesforce is so easy to use. The plan is so natural, next to no preparation is required before you're off running and receiving esteem in return. It's anything but an advanced Rolodex with all the data you should be fruitful. > The thorough detailing capacities make it simple to oversee groups and see where improvement can be carried out. Effectively perceive how every delegate is getting along creating drives, following up, and meeting objectives contrasted with the past. > Customization permits you to perceive what's essential to you, not what Salesforce believes is significant. Effectively oversee objectives, track progress, and oversee specialty units to see how your association is performing. Cons \> With more prominent adaptability to alter, Salesforce can get overpowering. Setting aside the effort to set it up to really meet your particular necessities can get baffling, yet whenever it's done you'll be happy you invested the energy. Review Source SP Shelma P. Freelancer Marketing and Advertising Used the software for: 1-2 years ### "Salesforce " December 22, 2020 5.0 Salesforce is the only CRM I use so I know the front and back to it. I’ve used it as a user and as an admin. Salesforce is our time lifesaver from the amount of info we have to keep track of. I would recommend to go on YouTube to get a little familiar with the program because it’s a life changer if you learn how to properly use it Pros It was mandatory to learn salesforce in my marketing classes in college (no other CRM). When I got a marketing job it was my lifesaver, I used it to keep track of my marketing teams, my clients, calendars, Leads, sales team, Accounts ( I can divide different projects to different accounts, which is very important ). One of my favorite think was customer service, super comprehensive, they are always there to answer your questions, they have live chats. They have tutorials on their websites, (they will not live you felling frustrated) Cons like many CRM you will need a lot of training and trial and errors before getting it the right way, if you are not familiar with salesforce. Thank god I had to learn it in school and many youtube tutorials. You have to create it the way you want ( which can also be a good thing). It get a little tricky for admin if running a big group. And lastly the Salesforce is pricey. Review Source ML Makayla L. Sales Manager Consumer Electronics Used the software for: 1-2 years ### "Salesforce Review" September 27, 2022 4.0 We use this to help build our customer base. It's needed daily for a ton of different reasons and helps keep our business running smooth. Pros It serves its purpose. We utilize this as a tool for promotions and important articles pertaining to our jobs so having it handy when we need it plays a huge day to day role. Cons Some of the information is hard to find and alot of times we need to call other employees to help find the information. Review Source Dennisse A. Operations Manager Telecommunications Used the software for: 2+ years ### "The leading CRM we all recognize" January 24, 2023 5.0 I always prefer Salesforce when choosing a CRM platform that can handle sales management and project management. I am used to this more than any other CRM out there and i trust this system to always have a way to work aligned with business needs. Pros For me being an admin, SFDC is easy to deploy and learn even for beginners. It also is very customizable depending on your lead to money process. Cons Limitation on objects can be a drag. But other than that, i have nothing i dislike about this software. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Review Source KM Keba M. Freelancer Computer Software Used the software for: 2+ years ### "Critical Tool for Customer Onboarding and Account Management " February 1, 2022 4.0 Absolutely helpful tool and I would recommend it to anyone Pros I love NCSP feature that allows you to onboard a customer from inception of a contract. It is also very helpful in managing customer documents and is a huge aid for Sales to manage commissions, budgets and forecasts Cons Using Salesforce Lightning, however, it is exceptionally slow at times Not linked to any telecom systems Review Source VR Verified Reviewer Business Advisor E-Learning Used the software for: 1-2 years ### "CRM Software use by Employee point of view" June 12, 2022 5.0 I'm very happy and satisfied with the overall use and functionality of the software. Pros I like the ease of use. We actually switch from one to this because it offered more features then the other. It's more updated and gives you a lot of settings to go through and change based on how you are going to use the software. Cons It did take time to set up for everyone to use. I remember it took a few weeks. Plus we were working on updating training info for employees because it was kind of a learn as you go thing at first. But that was more on us then the software. Review Source Mark R. Marketing Director Printing Used the software for: 2+ years ### "Expensive and probably only good for mid-sized and large businesses" October 10, 2022 4.0 Very happy overall and it served my purpose. Though when speaking to the administrator I found out how expensive it was and it made me think twice about it. I recommend it, but you will need to likely look at alternatives too and see what best suits your business. Pros Very good CRM Great for Collaboration Automated Easy to use Cons Expensive Add ons can be costly too Restricted in what you can turn off and when Customer service can be a bit slow Review Source Bastien C. project leader Information Technology and Services Used the software for: 2+ years ### "Salesforce un outil qui répond au besoin pour un coup relativement important" May 31, 2023 4.0 Expérience global de salesforce positif, il répond à nos attentes et je pense que nous utilisons pas la totalité des fonctionnalités.... Pros Effectivement, Salesforce peut tout faire. Il a une gestion des contacts simple, la création de rapports permet d'obtenir des informations sur tous les aspects une fois que l'on a reçu une formation. La gestion du chat et la gestion des communications sont excellentes lorsque l'on peut les coupler à sa messagerie. Cons le cout est important, si pas de messagerie type 0365 ou GSUITE pas de couplage à la messagerie ( bluemind) Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/) Décision de direction Review Source VR Verified Reviewer Associate consultant Computer Networking Used the software for: 6-12 months ### "Salesforce sales cloud" June 30, 2022 5.0 It was good I would say however the price could have been fixed according to geographies. Pros The most liked thing about this software is that the amount of features it offers and quality of service it provides. Cons It is expensive and integration part is much difficult. Review Source VR Verified Reviewer Director Computer Hardware Used the software for: 6-12 months ### "Salesforce " November 15, 2023 5.0 Wow my overall experience is so much sweet which can be base on 85% Pros It's the user friendly their dashboard is. Cons Their lead generation. It's needs to upgrade so the leeds can terget the real prospect Reason for choosing Salesforce Sales Cloud A friend have told me before how good it's and he is satisfied with their work Review Source Catherine S. Technical Support Specialist Consumer Electronics Used the software for: 2+ years ### "Robust and reliable CRM" March 28, 2020 5.0 Salesforce gets the job done, period. I can log all of my customer support tickets and updates in granular detail, keep all of my customer and company contact records up to date, and have automated reports generated to keep track of my own metrics and keep my managers up to date. Definitely one of the most robust crm solutions I have ever used. Additionally, I like that Salesforce specifically makes itself a one-stop solution for full customer lifecycle tracking; marketing, pre-sales and customer support can all keep track of the information relevant to them in one centralized platform. This really helps bridge the gap between the pre-sales and the post-sales/customer success world. Pros I have gotten the most value out of the reporting features in Salesforce. I have a few metrics reports that I have set up to run automatically to show my weekly relevant activity. For example, in customer/technical support, I like to be able to see an overview of how many support tickets I am assigned, how long they have been open, and how often they are updated; Salesforce makes it really easy to get the relevant data I need in an easy to read format. Cons This isn’t necessarily a bad thing, but because Salesforce is so customizable, sometimes it can get a little overly-complex depending on how much your organization wants to do with it. It may miss the mark if you are looking for more of a minimalist or simplistic crm. However, I’d say that the robust customization of features that Salesforce offers is why most folks opt to buy it in the first place. Review Source jM japhet M. Creative Director Telecommunications Used the software for: 2+ years ### "This CRM is incredibly versatile" May 6, 2024 5.0 I regret not discovering its capabilities sooner, as we would have transitioned to it for onboarding much earlier. I wasn't aware that you could create custom objects that link to an account record and set up as many fields as needed. Pros Our onboarding team relies on Salesforce for ushering in new customers. It helps us monitor communications, activities, and task completion statuses, while also facilitating the creation of reports and dashboards to visualize account progress during onboarding. Salesforce stands out as the top-notch choice for customization and trackability. We're able to configure fields and gather data as per specific workflows, and even automate tasks for smoother operations. Cons Salesforce can be a bit sluggish and cumbersome on occasion. We had to undergo training from a Salesforce expert to implement the systems we required, indicating that it may not be the most user-friendly option out there. However, this complexity is often inherent in such a robust system. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) We explored Trello for project management but found it lacking in the reporting and automated task features we required. Additionally, its level of customization fell short of our expectations. Review Source CD Carolyn D. Project Manager Information Technology and Services Used the software for: 2+ years ### "Expensive Product for High Customization" June 1, 2022 4.0 Platform is user friendly, but that also depends on how the customizations are set up. Salesforce is constantly coming out with integrations that are sometimes free. Pros Super customizable. Enables businesses to track anything which is great for complex business workflows and exceptions. Mostly easy to use and understand. Cons Very very expensive for the base model, but configuration service or admin/developer to hire to customize the software is even more expensive. Review Source LK Lorelle K. Property Manager Real Estate Used the software for: 6-12 months ### "Salesforce Rocks!" April 29, 2021 5.0 Overall, my experience with was excellent. It is very user-friendly, detailed, and filled with many menu options. Pros Salesforce is very easy to use and has clear directions. Cons The only problem with this software is the integration features with other products. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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