# Page 38 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 38 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18781 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18781) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 38 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 926-950 of 18781 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Makayla L. Sales Manager Consumer Electronics Used the software for: 1-2 years ### "Salesforce Review" September 27, 2022 4.0 We use this to help build our customer base. It's needed daily for a ton of different reasons and helps keep our business running smooth. Pros It serves its purpose. We utilize this as a tool for promotions and important articles pertaining to our jobs so having it handy when we need it plays a huge day to day role. Cons Some of the information is hard to find and alot of times we need to call other employees to help find the information. Review Source Dennisse A. Operations Manager Telecommunications Used the software for: 2+ years ### "The leading CRM we all recognize" January 24, 2023 5.0 I always prefer Salesforce when choosing a CRM platform that can handle sales management and project management. I am used to this more than any other CRM out there and i trust this system to always have a way to work aligned with business needs. Pros For me being an admin, SFDC is easy to deploy and learn even for beginners. It also is very customizable depending on your lead to money process. Cons Limitation on objects can be a drag. But other than that, i have nothing i dislike about this software. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Review Source KM Keba M. Freelancer Computer Software Used the software for: 2+ years ### "Critical Tool for Customer Onboarding and Account Management " February 1, 2022 4.0 Absolutely helpful tool and I would recommend it to anyone Pros I love NCSP feature that allows you to onboard a customer from inception of a contract. It is also very helpful in managing customer documents and is a huge aid for Sales to manage commissions, budgets and forecasts Cons Using Salesforce Lightning, however, it is exceptionally slow at times Not linked to any telecom systems Review Source VR Verified Reviewer Business Advisor E-Learning Used the software for: 1-2 years ### "CRM Software use by Employee point of view" June 12, 2022 5.0 I'm very happy and satisfied with the overall use and functionality of the software. Pros I like the ease of use. We actually switch from one to this because it offered more features then the other. It's more updated and gives you a lot of settings to go through and change based on how you are going to use the software. Cons It did take time to set up for everyone to use. I remember it took a few weeks. Plus we were working on updating training info for employees because it was kind of a learn as you go thing at first. But that was more on us then the software. Review Source Mark R. Marketing Director Printing Used the software for: 2+ years ### "Expensive and probably only good for mid-sized and large businesses" October 10, 2022 4.0 Very happy overall and it served my purpose. Though when speaking to the administrator I found out how expensive it was and it made me think twice about it. I recommend it, but you will need to likely look at alternatives too and see what best suits your business. Pros Very good CRM Great for Collaboration Automated Easy to use Cons Expensive Add ons can be costly too Restricted in what you can turn off and when Customer service can be a bit slow Review Source Bastien C. project leader Information Technology and Services Used the software for: 2+ years ### "Salesforce un outil qui répond au besoin pour un coup relativement important" May 31, 2023 4.0 Expérience global de salesforce positif, il répond à nos attentes et je pense que nous utilisons pas la totalité des fonctionnalités.... Pros Effectivement, Salesforce peut tout faire. Il a une gestion des contacts simple, la création de rapports permet d'obtenir des informations sur tous les aspects une fois que l'on a reçu une formation. La gestion du chat et la gestion des communications sont excellentes lorsque l'on peut les coupler à sa messagerie. Cons le cout est important, si pas de messagerie type 0365 ou GSUITE pas de couplage à la messagerie ( bluemind) Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/) Décision de direction Review Source KK Kanishk K. Fitness Health, Wellness and Fitness Used the software for: I used a free trial ### "Full review of company" June 15, 2024 5.0 Very good services and they charges less price against other companies Pros Customer service and the charges of product Cons Nothing the company has been best service Review Source VR Verified Reviewer Associate consultant Computer Networking Used the software for: 6-12 months ### "Salesforce sales cloud" June 30, 2022 5.0 It was good I would say however the price could have been fixed according to geographies. Pros The most liked thing about this software is that the amount of features it offers and quality of service it provides. Cons It is expensive and integration part is much difficult. Review Source VR Verified Reviewer Director Computer Hardware Used the software for: 6-12 months ### "Salesforce " November 15, 2023 5.0 Wow my overall experience is so much sweet which can be base on 85% Pros It's the user friendly their dashboard is. Cons Their lead generation. It's needs to upgrade so the leeds can terget the real prospect Reason for choosing Salesforce Sales Cloud A friend have told me before how good it's and he is satisfied with their work Review Source Catherine S. Technical Support Specialist Consumer Electronics Used the software for: 2+ years ### "Robust and reliable CRM" March 28, 2020 5.0 Salesforce gets the job done, period. I can log all of my customer support tickets and updates in granular detail, keep all of my customer and company contact records up to date, and have automated reports generated to keep track of my own metrics and keep my managers up to date. Definitely one of the most robust crm solutions I have ever used. Additionally, I like that Salesforce specifically makes itself a one-stop solution for full customer lifecycle tracking; marketing, pre-sales and customer support can all keep track of the information relevant to them in one centralized platform. This really helps bridge the gap between the pre-sales and the post-sales/customer success world. Pros I have gotten the most value out of the reporting features in Salesforce. I have a few metrics reports that I have set up to run automatically to show my weekly relevant activity. For example, in customer/technical support, I like to be able to see an overview of how many support tickets I am assigned, how long they have been open, and how often they are updated; Salesforce makes it really easy to get the relevant data I need in an easy to read format. Cons This isn’t necessarily a bad thing, but because Salesforce is so customizable, sometimes it can get a little overly-complex depending on how much your organization wants to do with it. It may miss the mark if you are looking for more of a minimalist or simplistic crm. However, I’d say that the robust customization of features that Salesforce offers is why most folks opt to buy it in the first place. Review Source jM japhet M. Creative Director Telecommunications Used the software for: 2+ years ### "This CRM is incredibly versatile" May 6, 2024 5.0 I regret not discovering its capabilities sooner, as we would have transitioned to it for onboarding much earlier. I wasn't aware that you could create custom objects that link to an account record and set up as many fields as needed. Pros Our onboarding team relies on Salesforce for ushering in new customers. It helps us monitor communications, activities, and task completion statuses, while also facilitating the creation of reports and dashboards to visualize account progress during onboarding. Salesforce stands out as the top-notch choice for customization and trackability. We're able to configure fields and gather data as per specific workflows, and even automate tasks for smoother operations. Cons Salesforce can be a bit sluggish and cumbersome on occasion. We had to undergo training from a Salesforce expert to implement the systems we required, indicating that it may not be the most user-friendly option out there. However, this complexity is often inherent in such a robust system. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) We explored Trello for project management but found it lacking in the reporting and automated task features we required. Additionally, its level of customization fell short of our expectations. Review Source CD Carolyn D. Project Manager Information Technology and Services Used the software for: 2+ years ### "Expensive Product for High Customization" June 1, 2022 4.0 Platform is user friendly, but that also depends on how the customizations are set up. Salesforce is constantly coming out with integrations that are sometimes free. Pros Super customizable. Enables businesses to track anything which is great for complex business workflows and exceptions. Mostly easy to use and understand. Cons Very very expensive for the base model, but configuration service or admin/developer to hire to customize the software is even more expensive. Review Source LK Lorelle K. Property Manager Real Estate Used the software for: 6-12 months ### "Salesforce Rocks!" April 29, 2021 5.0 Overall, my experience with was excellent. It is very user-friendly, detailed, and filled with many menu options. Pros Salesforce is very easy to use and has clear directions. Cons The only problem with this software is the integration features with other products. Review Source Manoj M. Bussines Analyst Computer Software Used the software for: 2+ years ### "Perfect Tool For Sales Activity " February 6, 2024 4.0 Pros User friendly Interactive UI Easy to use Integration capabilities Cons Nothing as such that I can point out for now Review Source SA Simon A. Growth Marketing Manager Retail Used the software for: 2+ years ### "Growth Marketer's perspective of Salesforce" September 11, 2023 4.0 I like how technically advanced Salesforce is. Salesforce is the most superior CRM on the market, but it is incredibly technical, difficult to use, and very expensive to maintain with the cost of subscription and developers. I'd only recommend Salesforce to large enterprise organizations who are past 8 figures annually who are ready to take on the technical burden and have an experienced SFDC Admin in house. Pros I like how technically advanced Salesforce is. Salesforce is the most superior CRM on the market, but it is incredibly technical, difficult to use, and very expensive to maintain. I'd only recommend Salesforce to large enterprise organizations. Cons Cost, difficulty to use, slow, complex, too much. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Salesforce Sales Cloud We use both HubSpot and Salesforce. HubSpot is a great tool for marketing automation, Salesforce is a great tool for Sales CRMs. Review Source VR Verified Reviewer Web Marketing Market Research Used the software for: 2+ years ### """"MY Review ON Salesforce Sales Cloud"""" February 2, 2023 5.0 Pros is a tool that helps businesses keep track of their customers. It has two really helpful features That I like the Most Lead and Opportunity Management: This makes it simple for sales teams to keep track of leads, opportunities, and accounts, so they can focus on the best prospects.Collaboration: Salesforce provides a place where sales teams can work together, share information, and stay up to date on customer interactions. Cons I don't have any dislike for this software. Review Source SK STEVEN K. Account Executive Broadcast Media Used the software for: 2+ years ### "Salesforce is the Account Executive's guide to success!" March 25, 2021 5.0 My overall experience has been pretty good. No real problems to speak of. I would recommend using Salesforce to keep track of your contacts and sales pipeline. Pros Easy to use. Great reminder dashboard. Sr. Management can easily see your daily activity so you do not have to provide with self made hit lists. They know who you are talking to and who you are not. Cons Exporting your calendar should be easier. For our company we are required to use a 3rd party to sync to our personal calendars. Review Source TB Taiwo B. SUPPORT WORKER Health, Wellness and Fitness Used the software for: 6-12 months ### "Lovely software" June 20, 2024 5.0 Pros The pricing and the deployment is great. Value for money Cons The deployment and also the support from the service provider Review Source SK Shanna K. Supervisor & Call Center Manager Legal Services Used the software for: 2+ years ### "Leave it to the Salesforce Cloud" March 24, 2021 5.0 Moving to salesforce and seeing how dynamic and beneficial it is to our business has paved the way for us to also take our whole business and make it cloud based and modify what we were doing to get on board with what the future holds for cloud based sales businesses. Pros I always say that Salesforce is the gift that keeps on giving, because almost any application/feature/add-on that you can think of can be integrated with it to accommodate any and all of your business needs. The customization is limitless. Cons The technical components can be deep but Salesforce has great tech and administrative teams and individuals that will work with you to optimize it. Review Source IT IRWIN T. INDEPENDIENTE Computer Software Used the software for: 1-2 years ### ""La mejor herramienta para la gestión y automatización de ventas" November 2, 2023 5.0 Actualmente, la plataforma elimina la necesidad de que nuestra empresa adquiera y retenga a la mayoría de nuestros clientes. Somos una empresa internacional especializada en la producción de muebles y textiles de alta calidad, razón por la cual mucha gente quiere hacer negocios con nosotros. No podríamos hacer crecer nuestro negocio sin un CRM tan potente como Marketing Cloud. Pros las características más populares de Salesforce Cloud es la escalabilidad. Ya sea una pequeña empresa emergente o una gran empresa, la plataforma se puede personalizar para satisfacer sus necesidades específicas. La capacidad de utilizar una variedad de complementos, software e instalar sitios web personalizados lo hace extremadamente flexible, lo que le permite adaptarse a medida que su negocio crece y cambia. La interfaz de usuario es sencilla, fácil de usar y fácil de navegar, adecuada tanto para principiantes como para usuarios avanzados. Los paneles y las herramientas de informes le brindan información valiosa sobre sus actividades de ventas y marketing, ayudándolo a tomar decisiones basadas en datos. Las funciones de automatización en Salesforce Cloud simplifican las tareas repetitivas, lo que permite a su equipo concentrarse en tareas más simples. Cons Una de las áreas que se puede cambiar es la ventana gráfica. Es una buena idea arrastrar y soltar contactos/cuentas/oportunidades en la vista de lista en lugar de crear filtros. A veces, los filtros para nuestros productos son difíciles de crear; si intentan crear una lista para ver a otros clientes, comuníquese con nuestro gerente de sf para crear campos personalizados para permitir el arado. Review Source OO Obada O. Site Civil Engineer Construction Used the software for: 2+ years ### "Easy way to design sales procedure and make good business decisions" January 16, 2022 5.0 Salesforce has helped us learn about leads, their interactions with our content, and our follow-up duties, and there's no longer a need to allocate team members to follow up on it all, as it's all automated. With Salesforce, we have all the information in one place, and we can make healthy decisions based on real data. Pros Salesforce is very user-friendly. Everything I need to know about my business can be found here. I appreciate that our reports and dashboards can be tailored to our specific needs. Salesforce is capable of a wide range of tasks. There's a good chance that Salesforce is the best CRM in the world. In order to make better business decisions, you can use the system's data to create practically any sales procedure you want. Cons There are no drawbacks worth mentioning, I think that the response time should be improved when performing data formatting operations, as I find it rather slow, and it is necessary to expand the integration with other applications to be able to export data to them, so that we do not repeat the work more than once. Review Source VR Verified Reviewer Sales ops Health, Wellness and Fitness Used the software for: 2+ years ### "You get what you pay for" November 11, 2023 4.0 Pros Sales force has an easy user interface that can be easily customize her user roles Cons The cost of data storage is pretty high so depending how much information you store in sales force it can get pricey Review Source VR Verified Reviewer CEO Capital Markets Used the software for: Less than 6 months ### "Salesforce Marketing Cloud (Social Studio) is outdated and unfortunately a rip-off" March 3, 2020 2.0 We have been trialling the system for 4 months now and find more and more bugs. For a system that has been on offer by Salesforce for more than 10 years, this is just pathetic. We are still wrapping our head around the fact that the marketing cloud is just a very mediocre and super expensive product. With training available only if you scream for it. We ask again and again for an increase in entitlement usages, it has been months and as a multinational company have more than one workspace, for instance for our podcast, and we simply can't connect them as it is 4 entitlements across the whole system. This is not what was sold to us, and to be quite frank many free social publishing services have allowances up to 20 connected accounts. Pros I like that it integrates well with the overall Salesforce CRM Cons We are a SME and are implementing Salesforce through all aspects of core business, it is a big investment in the future of our business. We would have thought that if an issue arrives that Salesforce as the global leaders in CRM would have the mechanisms to be looked after instead of pretending to not hear us (we spend a lot of time with calls, emails, and follow up calls and emails). The account managers are great people but lack the capacity to escalate things swiftly with management for a response, and it seems aren’t properly trained in the offering of Marketing Cloud. It feels as though our case gets lost in a big company with a disconnected hierarchy similar to governmental departments in the ’80’s. Alternatives considered [Sprout](https://www.capterra.com/p/175756/Sprout/)[Later Social](https://www.capterra.com/p/152254/Later/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing Salesforce Sales Cloud We loved the idea to have all apps under one software umbrella and missed the fact that it is a very expensive app ($750/mth) with little functionality 4 social media connectors. Switched from [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Lack of customer service, functionality, software bugs, too expensive. Review Source JJ John J. CEO Information Technology and Services Used the software for: 1-2 years ### "Salesforce- my preferred CRM system" April 6, 2024 5.0 Overall, Salesforce is a good, quality system that delivers strong with my CRM and sales pipeline needs to help grow the business, and maintain existing relationships with customers. Pros Salesforce is good at several things, it actually has more functions that I use. My main likes are the CRM capabilities of it and helping with my sales pipeline. Cons It has an excessive amount of features that I just don't use. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Salesforce Sales Cloud I found Salesforce to fit with my business needs a little better than Zoho and Hubspot, but they are all pretty good at what they do. Review Source VR Verified Reviewer Sales Communications Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "The only CRM to consider" December 3, 2020 5.0 Completely transformed my career. I was an accidental admin for a manufacturing company. Learned Salesforce and got certified using free or low cost resources and became a consultant. Now a Sr. Business Analyst. Pros Salesforce can be adapted to any business process. Extremely customizable. Lots of resources available to learn the system - many of them free. If you want to learn it, your level of effort is your only obstacle. Cons It is pricey and users that think that they will just install it and transform their business are mistaken. For most businesses, implementing Salesforce is a huge process change and requires management backing to make it stick. If Management isn't committed to championing the system, taking the time to be sure that it is optimized for your business processes and making sure that everyone actually uses it after launch, don't waste your money. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.