# Page 4 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18781 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18781) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 4 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 76-100 of 18781 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Antoine B. KAM Computer Software Used the software for: 2+ years ### "Utilisation Salesforce Sales Cloud" June 25, 2025 4.0 Utilisation très forte de toutes les équipes sales chez nous. Un gros plus : la capacité d'aller loin dans les use cases et rapports disponibles par défaut ou bien à créer. Je recommande pour les sociétés "matures" et non pas en early stage. Pros De nombreux points forts et une compléxité possible dans la personnalisation du CRM. En revanche, les possibilités offertes sont hyper fortes. On peut creuser et personnaliser de nombreux processus et générer beaucoup de rapports. Cons Afin de générer des rapports précis et d'automatiser de nombreuses taches, un "expert" ou référent SF doit faire partie des équipes. Il est préférable que cette personne puisse coder un peu afin de générer une approche profitable et spécifique à votre entreprise. Review Source VR Verified Reviewer BD Information Technology and Services Used the software for: 1-2 years ### "SFDC review" February 4, 2026 3.0 Pros Reliable database to store sales leads and track sales stages with dynamic dashboards. Rarely any downtime. Cons The interface can be clunky at times. When entering notes, it is not very user-friendly and can definitely be improved. Review Source YB YURI B. Accounting Sales Construction Used the software for: 6-12 months ### "Accounting/ Sales" March 12, 2026 3.0 I really did not like using the system. It was a bit much and then it didn't integrate with our accounting software, so we input stuff multiple times. Pros The pros of Salesforce was that the customer service is good and they answer pretty quick. If you have a problem they are ready to help. Cons The Cons with this program for me was that it was too much. It's not as easy to use, it has a lot of functions that it becomes overwhelming. Review Source RS Rolando S. Administrator Computer Software Used the software for: 2+ years ### "Beware! Holds you hostage at renewal!" October 7, 2025 1.0 Holds you hostage at renewal! Every year, they hit you with a X% uplift on current seats—but offer discounts only if you buy more. "Pay more or pay more." Vendor lock-in makes switching impossible. So messed up! Pros You can get anything done in the platform which is really great when building new lines of business or processes. Cons One of the challenges is you need to get an expert to help or spend a lot of time learning how to build in their platform. Switched from [Close](https://www.capterra.com/p/132667/Close-io/) Close.io didn't have the ability to handle our use-cases. Review Source Lena W. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great Product For Your Business" December 26, 2025 5.0 I enjoy the use of it. It's very vital at most time, very convenient and just a good handy product for work. Pros I love the scheduling, user interface and just how easy it is to use especially for businesses and their employees. Cons There are no issues with it and the customer service is there to help with all of the kinks you might come across. Review Source AR Akshya R. Admin Automotive Used the software for: 2+ years ### "Sales force reviews " December 18, 2025 5.0 I have 7+ years of experience with sales cloud and work as the admin in configuration of the peg for end customer. Pros It is easy to use and setup for the end customer. Almost every thing can be achieved by just configuring the changes and no code policy. Cons Cost is little higher and maybe difficult to purchase new licenses and every add ons are additional cost. Review Source LL Lance L. Service coordinator Internet Used the software for: 1-2 years ### "Best platform!" November 1, 2025 5.0 Pros Super helpful works across multiple teams and is fluid as shit! Love love love salesforce its awesome Cons Mobile app and canvas have lots of updates for our techs and salesman that are cumbersome! Help fix bugs Review Source RL Rico L. AE Computer Software Used the software for: 2+ years ### "Positive review" April 15, 2026 5.0 Positive, easy to navigate solution which has a lot of features to help create a siloed workflow to the team. Pros Great tool to allow reporting, reviewing accounts and notes, whilst also tracking pipeline and deals. Cons There is not a fluid relationship between child and parent accounts, so it can create duplicates or crossovers. Review Source SS Sam S. Owner Construction Used the software for: 2+ years ### "Best CRM but also the most expensive" March 23, 2025 4.0 We have been happy with Salesforce but find it to be way to expensive and technical to utilize to its full utility. Pros It’s completely customizable and by far the most robust CRM out there. Cons It costs way too much for implementation and ongoing costs of maintenance. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Salesforce Sales Cloud They set us up with an implementation partner who was adamantly familiar with our industry. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Act was like a glorified excel spreadsheet and we wanted to significantly improve our technology to ultimately sell more. Review Source RM Rebecca M. Office Manager Marketing and Advertising Used the software for: 6-12 months ### "Great for Organization and Visibility" August 25, 2025 5.0 Overall, it’s been a solid experience. It took some learning in the beginning, but now it’s an essential tool for keeping our pipeline organized and giving us better visibility into sales activity. Pros Salesforce is definitely an investment, but it pays off with the tools and time savings it brings. The value becomes clear once you really put it to work. The support team has been great to work with. They’re quick to respond and genuinely helpful whenever we run into questions or need guidance. Cons The interface can feel overwhelming at first because there’s so much going on, but once you get the hang of it, it becomes much easier to navigate. Review Source RL Ramona L. AE E-Learning Used the software for: 1-2 years ### "Keeps my pipeline organised" November 21, 2025 5.0 Pros Keeps my pipeline organised and everything in one place. It’s good for tracking opportunities, managing follow-ups, and seeing progress at a glance. The dashboards are clear and easy to customise, so I can focus on the deals that matter most. Cons It can feel a bit clunky or slow at times, especially when switching between views. Can be frustrating. Review Source LS Ljs S. Sales Rep Information Technology and Services Used the software for: 2+ years ### "Sales representative" December 1, 2025 5.0 This is the third company I've used Salesforce for, and it's always a pleasure. It's a comprehensive tool for sales teams that allows them to administer and manage the business. Pros \- complete CRM with a lot of features - manage your entire sales cycle - it is the heart of sales data Cons \- the interface can be more user friendly - can be complex to learn and use, especially if it is the first time with it Review Source PC Pieter C. Escalations and Prevention Specialist Renewables & Environment Used the software for: 6-12 months ### "Salesforce is an awesome tool for customer database info" June 23, 2025 4.0 Salesforce can be a very helpful tool for keeping clients and their personal info organized and secure. Pros I like how stable Salesforce is. I very rarely encounter any crashes or lockups within the app requiring a restart of the program. Cons I least like the lack of customization options. I would prefer to be able to customize color scheme options like background and font. Review Source VR Verified Reviewer Directeur de clientèle Broadcast Media Used the software for: Less than 6 months ### "L’outil idéal pour structurer et scaler une activité Sales B2B" June 30, 2025 5.0 Salesforce Sales Cloud m’a offert une vision très structurée et complète de l’activité commerciale. J’ai pu personnaliser mes pipelines, suivre les opportunités avec précision, et exploiter les données clients de façon fine pour mieux cibler mes actions. C’est un outil puissant, particulièrement adapté à des environnements complexes et multi-interlocuteurs. Pros J’ai apprécié la puissance de personnalisation de Salesforce Sales Cloud, notamment pour adapter le pipeline à nos cycles de vente complexes. Les vues détaillées sur les comptes, contacts et opportunités offrent une vraie profondeur d’analyse. L’intégration avec d’autres outils (marketing, BI, service client) favorise une approche 360° du client, ce qui renforce la pertinence de l’action commerciale. Cons La courbe d’apprentissage est assez longue : l’outil est puissant mais peut sembler complexe au départ. Certaines tâches simples prennent du temps à configurer sans support technique, et l’interface manque parfois de fluidité pour un usage quotidien en front sales. Review Source JT Jessica T. Customer Success Manager Computer Software Used the software for: 2+ years ### "Salesforce in Tech" August 19, 2025 4.0 My experience with salesforce is decent. You only get out of it what you literally put into it. It’s your data source, so keep it updated. Pros You can customize salesforce to be how you want to be. Any fields or information you’d like to see on the pages, named whatever you like! Then you can easily report on these fields. Cons The set up is a nightmare. From talking to colleagues of mine, most of the time you need to hire a salesforce consultant to help….. we hired one on staff to make changes on the fly. Review Source JW James W. Senior Revenue Ops Exec Human Resources Used the software for: 2+ years ### "Salesforce for larger scale operations" March 10, 2025 4.0 Very good, love the tool and have seen it be used successfully in many places, however if you are a smaller business I would lean towards a cheaper alternative. Pros Salesforce sales cloud is an incredibly powerful CRM that has a wide range of features, functionality and customisation to fit most sales environments. Having used the product for 5 years now I have seen simply how powerful it can be in adapting to any and every sales process Cons The complexity - the level of customisation comes with a price that Salesforce is generally quite hard to manage, and it doesn't solve basic issues whilst solving complex ones that I often don't ever find a use case for. Review Source Atalay C. Senior Manager, Paid Social and SEM Marketing and Advertising Used the software for: 2+ years ### "CRM is the biggest source of ROAS in Paid media" August 23, 2025 4.0 As a digital media manager, it is very important to support paid advertising with Salesforce CRM data. Pros Thanks to the Meta Ads integration, we can use the Conversion API to optimize lead campaigns based on which leads convert. Salesforce's integration system is very effective. Cons Integrations that include the Meta Conversion API may require intermediary tools. Native integrations should offer greater flexibility. Review Source CB Connor B. Client Services Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great Product" May 9, 2025 5.0 Overall, I have had a very positive experience with Salesforce. Again, its just such a great tool to have when needing to track clients/customers. I would recommend this product to many! Pros I like that Salesforce is easy to use. It's a perfect product for anyone wanting to keep track of clients, customers they serve. Cons Deleting and/or merging accounts was quite hard to do at the start. I now have the hang of it for the most part, but initially learning to do so was a bit harder than I feel like it could be. Review Source SG Sergio G. Country Manager Program Development Used the software for: 2+ years ### "Daily basis easy use" June 5, 2025 4.0 On a daily basis, very good, easy and fast to put info, also very easy to follow up on dashboards already built. Pros Up to date info, customizable and easy to update. Very handy in terms of following up and accompany performance. Cons App version is not intuitive, not easy to use and update. Reports and dashboards are complicated to build and customize. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Easy of use and integrations with current tools. Review Source MB Mark B. VP of Sales and Estimating Construction Used the software for: 2+ years ### "Sales Cloud" January 25, 2026 5.0 Pros Sales Cloud offers excellent visibility into the sales pipeline and customer relationships. It makes it easier to track leads, manage opportunities, and create more reliable revenue forecasts. Cons Customization is very powerful but not always intuitive. Without proper setup, the tool can feel overly complex for mid-sized teams, in my opinion. Review Source AM Andrea M. IT Manager Apparel & Fashion Used the software for: 1-2 years ### "Leder nel mercato Ecommerce" December 11, 2025 5.0 Utilizzato in azienda per gestire le vendite dal sito Ecommerce. Ottima integrazione con tutti gli altri applicativi persenti in azienda Pros Leder del mercato per la gestione delle vendite ecommerce è molto facile da implementare e pienamente integrato con le altre soluzione Salesforce ed ERP aziendali Cons Al momento non ci sono punti negativi se non dei costi abbastanza alti per la manutenzione e licenza Review Source SS Sara S. RECRUITER Staffing and Recruiting Used the software for: 1-2 years ### "Surprisingly good for the recruiting industry " April 30, 2025 5.0 Wonderful! Great for tracking data too. Love the Kanban feature. Pros It's such a customizable platform, and can be switched up to look and act like you need it to for your specific industry. Cons Our company uses it for other things besides Sales, which can be a little tough to find ways to make it work perfectly for the work I do. Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) TO BEST SERVICE BOTH RECRUITING AND SALES AT THE SAME TIME Review Source JS Jake S. Program Manager E-Learning Used the software for: 2+ years ### "The Best There Is" March 13, 2025 5.0 As someone well attuned with modern technology, I love Salesforce. There is no better platform, assuming you have the resources to build your own. Pros From program management to fundraising, there's no better platform to keep your data clean and organized. Cons It's expensive and not always user friendly (especially those who are not super tech savvy) Review Source RH Raylon H. Client Experience Coordinator Environmental Services Used the software for: 6-12 months ### "Salesforce - A MUST HAVE CRM" July 14, 2025 5.0 Salesforce sales cloud has been nothing less of wonderful for our company, from top to bottom. From the field ops level to the Executive level. Pros Salesforce Sales Cloud offers unprecedented customability to ensure the implementation of the CRM is of max efficiency to the user, and organization as a whole. Cons Our sales team and I have not yet to find anything we "Dislike" about Sales cloud, simply because of it's adaptability to our business. Review Source JJ Joshua J. Account Executive Information Technology and Services Used the software for: 2+ years ### "CRM with SalesForce" May 22, 2025 5.0 Pros Salesforce enables me to seamlessly and intuitively track, manage, and build pipeline. It has become a staple of my business. Cons The process for requesting pre-sales support is not the most intuitive for me, but I understand that is ultimately subjective. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.