# Page 40 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 40 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18785 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18785) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 40 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 976-1000 of 18785 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Sue M. District Manager Computer Software Used the software for: 2+ years ### "Can take you from the simple to the complex" January 19, 2021 5.0 Because I didn't have to set it up or pay for it, I found Salesforce awesome! I could automatically log emails with the Outlook integration, log phone calls, be reminded about appointments or client information, keep track of my sales funnel, reporting was automatic so all in all, it saved hours of my day and made me rock in account management! Pros Salesforce can probably do everything under the sun you could ever need. It is the most versatile CRM I have ever used. You can also hide the tons of features, you will probably never use, making it highly customizable. Once successfully set up, I found it quite intuitive to use. Cons It is quite complex to set up initially, and it would behoove you to enlist some help to ensure it is set up to your exact specifications. The software is expensive, but they now have a lighter web-version for small business that is more reasonably priced without all the bells and whistles of the Enterprise version. Switched from [Intact iQ](https://www.capterra.com/p/196985/Intact-IQ/) It was a Corporate decision Review Source Michael B. Sales Director Publishing Used the software for: 2+ years ### "It worked well for what we needed it for" September 22, 2022 5.0 It worked well for what we needed it for Pros We have our contact database and sorted them into different groups, which allowed us to target and message the different groups. We heavily used the sales tracking, scheduling and lead and customer followup aspects. We relied on the tasks feature heavily for project and sales management and follow up. Cons It didn't feel intuitive - it took some time to learn how to operate it. Switched from [Maximizer CRM](https://www.capterra.com/p/154610/Maximizer-CRM/) Salesforce was online and much more robust at the time. Review Source Martin D. Owner, Chief Developer Internet Used the software for: 6-12 months ### "Salesforce is my go-to CRM" May 15, 2022 5.0 As a user, I found the system very easy to use and on the whole, enjoyed using it. The database needed to be cleaned and optimised because it was too easy for staff to enter variations on spelling, particularly in addresses. Some staff would input "Co" for county, others would spell the word out fully, etc. Filtering then became awkward because you'd have to try all permutations. Pros Salesforce is rightly up there as one of the best CRMs available for SMEs. It's intuitive to use and the learning curve is certainly manageable. Cons The limits on storage. Sometimes a small business needs a lot of storage. Review Source cC cynthia C. Researcher Business Supplies and Equipment Used the software for: 6-12 months ### "Business hack on the go" February 2, 2022 4.0 The most beneficial aspects of this app is that I can access my business data from anywhere. I'm also able to track my daily sales and update records on the go. The fact that the app has in built data protection security features I'm guaranteed of the safety of my mobile business operations Pros The fact that I can run my business from my phone has made my passion for business grow since the app allows flexibility in running other errands. Integration of this app into my business has been the greatest hack of all times I can easily monitor sales remotely and from any where. With the built in app security my data is protected and thus no cause for alarm Cons At times I miss out on my customer push notifications thus leading to a break or delayed communication between me and my clients. Review Source AE Alexandra E. Chief Financial Officer Automotive Used the software for: 2+ years ### "Sales Cloud: with some bugs but constantly growing" March 24, 2021 4.0 It allows us to manage our sales flow in an efficient and effective way, improving our performance in that area of the company. It has also helped us maintain regular points of contact with the opps. Pros There are many correct functionalities of this platform, among them I can highlight its flow analysis which are very complete and have been improving over time, it also allows capturing email data, monitoring communications and allows integration perfect with SalesForce and Outlook. Although not all these features were good all the time, we must highlight the ability of this product to constantly update itself and always know what tools to improve to provide a better experience every time. Cons There are some problems with predictive analytics, especially when trying to use a specialized object for people with special treatment and this causes us delays on some occasions. There has also been quite a drastic attention to customer service during the last semester, and this leaves us with many doubts for users. Review Source PB Paul B. President Writing and Editing Used the software for: 2+ years ### "A three-year mistake that cost us plenty, a fool's gamble..." May 17, 2022 3.0 Polished sales process. Lots of promises. Bright, enthusiastic young people. Pricing that hooks you in. The reality" You are on your own. If you signed up for too many licenses, tough luck. If you are having trouble using it; live with it. If you didn't set it up right, that's your problem. Eventually, we dumped it and went to a simpler tool. Boy, was I a fool to think this would be easy. Staff resistance was an issue. People were too busy to keep it up to date. It was like you needed a team just to track the project tracking, data entry and reporting. Not ideal for a business where every client and every engagement was unique. Oh, the money I wasted. Pros The prospect of improving project tracking, opportunities, etc. for the ad agency side of our business. It was going to change our business life. It really seemed like a good idea. Cons The set up process was poor, hence we didn't help ourselves much by the inept, unschooled effort in setting this tool up. It required the commitment of more time and staff than as a four-person enterprise we had to spare. But no one told us that. Frankly, the legal pad that we used to keep track of issues and opportunities was far better than this expensive nightmare that withered off eventually due to non-user-friendliness. It's great for a big company, but once they sold us and we signed on for three long years, we were sunk. Even the print and format of the reports was too small. Maybe we were incompetent, but no SaaS user should ever be so up a creek. Reason for choosing Salesforce Sales Cloud In hindsight, excellent question. Review Source Pankaj C. Assistant Professor Education Management Used the software for: 2+ years ### "Maintain the relationship with Customer " February 22, 2021 4.0 Pros Salesforce is more reliable tool as Customer Relationship management software. Salesforce comes with a bunch of pre installed application. It has Sales, service, etc application. A great features are available in Salesforce like workflow, process builder, flow for automation. The user interface of this is very user friendly. The App exchange is store from where you can download and installed the application. There are many standard object are available on the Salesforce viz Account, contact, lead, opportunity, case,etc. The very ease to use report and dashboard features are provided by Salesforce. The Salesforce supports programming language also for operation and management of org. It runs on cloud so no need to setup the infrastructure for it. Cons The main disadvantage of Salesforce is the price. The price is based on per user. It has its own programming language so the before the implementation you should learn its programming language. The company has to hire administrator for handling it. Review Source NR Nikki R. Manager Telecommunications Used the software for: 2+ years ### "Salesforce" June 20, 2024 5.0 I love it and would recommend it to anyone! Pros I like to use Salesforce as it's easily customizable. It's a one stop shop for most of the tools that we are using. It contains customer's accounts at the same time the tools we use to identify the issue on the account. Cons Since we have customized it, it has a lot of tabs and can get confusing at times. Review Source TG Terri G. Freelance Financial Services Used the software for: 1-2 years ### "Salesforce Sales Cloud Review " April 6, 2022 5.0 Salesforce was an asset in my daily functions at work it allowed me to be more self sufficient when helping clients resolve issues. Excellent product, I would highly recommend it. Pros Salesforce was pretty easy to understand how to go between the features that I used daily at my job. I liked using sales force you could locate a lot of information in one area. It cut down on searching for information it was all in one system that was my favorite part of using this software. Cons This software meet all of my expectations. I did not find any cons when using it. Review Source VR Verified Reviewer Team leader Hospitality Used the software for: 1-2 years ### "The information is more secure " March 9, 2024 5.0 Pros Once the guest signed the authorisation form will be received Cons How it secured the confidentiality of our customers Review Source Ceddrick L. Strategic Business Development Manager Telecommunications Used the software for: 2+ years ### "The CRM standard" May 19, 2021 4.0 Overall it is solid. You cannot go wrong with it, but to get the most out of it, you have to invest into the addons. Pros It has a rich development culture, so there are lots of addons available. It is also very easy to use. You can get started right away without any training Cons They need to figure out the classic vs lightning. Lightning is better, but you can do more with classic. A lot of its features have to be programmed into Lightning. Review Source AD Ashley D. Solutions Consultant Hospital & Health Care Used the software for: 2+ years ### "Great software for Sales management" May 2, 2022 5.0 Sales from start to finish! I love it and it's made my job a lot easier to manage. Pros Salesforce is a wonderful software if you're looking for an all-in one sales management CRM. You can really track progress from first contact through to close. It's helped keep me organized and on target for my sales management. Cons The transparency between this system and others could be improved. Or maybe if Salesforce became a sales platform there would be no need for another platform. Also, sometimes the data can be a bit cumbersome, but that may be part of how the administrator set it up. Review Source VR Verified Reviewer Program Specialist Government Administration Used the software for: 2+ years ### "Salesforce - a must for tracking and contacts " April 24, 2021 4.0 My experience with Salesforce has been positive and excellent. I love the user interface and their customer service and support team are also quick to assist. I would recommend this software! Pros Salesforce is easy to use - and is constantly upgrading features. The most important features include contact tracking and the ability to interface with other platforms such as Google. Cons Sometimes Salesforce can be overwhelming - it is necessary to work with support to create a customized dashboard and display that works for your business set up. Review Source MK Manasseh K. Technical Director Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "An evaluation of Salesforce Sales Cloud" September 15, 2023 5.0 All sales and marketing team members can view related information, which makes Salesforce beneficial overall. There are better options available as a purely sales tool, though. This is why bigger organizations employ this software, but in my opinion, it is too rigid for startups and smaller businesses. Pros I appreciate Salesforce's extensive customization and automation features. It's nice to have a tool at your disposal that can eliminate a lot of the need for human judgement, freeing up the team members to concentrate on their duties while Salesforce handles the labor-intensive tasks. Cons I dislike having to log in every time, thus I would much rather be able to use multifactor authentication without having to use my phone. Furthermore, When we changed to Lightning, the performance plummeted and became incredibly sluggish. Review Source VR Verified Reviewer Freelancer Writing and Editing Used the software for: 1-2 years ### "Best Solution for Businesses" October 7, 2022 5.0 My overall experience is okay. Pros Salesforce has by far the best CRM application to date. It is easy to use and navigate. And the integrating processing is also easy to go through. Cons The program can be very expensive. And data are not usually saved automatically. Reason for choosing Salesforce Sales Cloud Salesforce is one of the best and it is easy the use and understand. And it has a vast amount of features to choose for your business. Review Source William S. Director Professional Training & Coaching Used the software for: 2+ years ### "Great CRM Tool" July 17, 2019 5.0 Once we started using Salesforce, we have increased our repeat business from our existing clients and our conversion rate from the leads and referrals we receive has skyrocketed. We are able to tailor our offerings to the prospects specific needs and their response has been overwhelmingly positive. We often get comments about how they feel like we understand them better than our competitors. Pros Salesforce is probably the most functional CRM tool on the market, and one of the easiest to set up and use. It worked right out of the box, and we have continued to expand the features we use. One of the best things are all the plugins available, which allow you to customize the environment to fit your business' specific requirements. Our revenues have doubled consistently year-to-year and our customer satisfaction ratings have improved dramatically since we began using Salesforce. My team has threatened to revolt if we ever consider moving to a different platform. Cons The licensing structure favors larger organizations, but the fees we pay are still reasonable for the value we get from the product. Reason for choosing Salesforce Sales Cloud N/A Switched from [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) Cost, and the reviews we read about Salesforce. Review Source Ramya R. Digital marketer Computer Software Used the software for: Less than 6 months ### "Powerful CRM Solution for Sales Teams" June 9, 2024 5.0 As a comprehensive CRM solution, it has transformed the way our sales team operates. Centralizing customer data, streamlining processes, and gaining valuable insights have significantly improved our efficiency and effectiveness. Although the initial setup and customization required effort, the long-term benefits have been substantial. Salesforce's commitment to continuous innovation and their robust partner ecosystem further solidify its position as a market leader in the CRM space. Sales Cloud becomes an indispensable tool for driving efficiency and revenue growth. I'd recommend it to any serious sales team. Pros is incredibly powerful and customizable. The opportunity tracking and pipeline management tools are top-notch, giving you complete visibility into your sales process. The mobile app allows me to stay productive on-the-go. I love the integration with other apps like Gmail, calendars, etc. It really consolidates everything I need for sales into one platform. The reporting and dashboards provide excellent insights. Cons The learning curve can be quite steep, especially for more advanced functionality. New users will likely need training and support. The pricing model with multiple tiers and add-ons can get very expensive as you scale up, especially for smaller businesses. Some find the interface a bit clunky and dated compared to newer CRMs. Review Source MM Mammuso M. Adminstartion Financial Services Used the software for: 1-2 years ### "Sales force is the best." June 15, 2022 5.0 It solves most of our companies problems. We are always on track when it comes to completing our deadlines because of this amazing software. Pros It is very easy to use, I would recommend it to any organisation because it helps with storage of database and makes office life easy and more manageable for organisation and it’s employees. Cons In all honesty, our organisation has been years this software for years and I can not give you the least favourite thing about it. Reason for choosing Salesforce Sales Cloud It was recommend to our company and we have been using it ever since, it is said it is one of the best. Review Source VR Verified Reviewer Project Officer Non-Profit Organization Management Used the software for: 2+ years ### "Ease of Recruitment and Contract Management " November 19, 2021 5.0 Overally appreciates the moments I have used salesforce to recruit and manage contracts of consultants. Pros Sales force provides one-step shop to recruit best candidates and equally manage contract of the selected candidates by varied project leads in varied departments. Cons Requires attention to details to master usage of the software. Review Source VR Verified Reviewer Support Coach Education Management Used the software for: 2+ years ### "Salesforce Review" March 3, 2022 5.0 Overall my experience has been great! Pros Salesforce makes it easy to track my contacts and contact data for ease of workflow throughout my day. Cons It can have trouble with integrations, like RingCentral, and gets stuck sometimes (ie calls won't hang up, etc). Review Source Peter David G. API UI Developer | Senior Technical Writer Used the software for: 2+ years ### "Salesforce is the granddaddy CRM tool of them all" December 8, 2017 5.0 We benefit by using Salesforce by documenting and managing all of our customer leads in real-time. It's so easy to use and once your team is on board, they will love it. Pros I thought about the pros before writing this review. Honestly, there's so many it's hard for me to pick my favorite ones. However, since it's a review, I should comment about some of the ones that have made a profound impact on our sales organization. 1. It integrates with nearly every other third-party product. For example, on one project I served on for a software company, we needed to embed our Salesforce data inside Confluence. Bingo, piece of cake. 2. Data management is simple. You don't need to be an SQL power user. We even have trainees in our account on their first week managing parts of our data groups. 3. Syncing between Salesforce and other systems is instant. Got to love one-button solutions. 4. Customer profile updates are a breeze. Since we're a sales organization, it's vital we document every shred of customer contact to move sales forward. Cons The cons are only limited to user knowledge. If you're new to Salesforce, take time to get proper training. We took our learning path slowly before diving in head first. It helped us understand the functions much better than using trial and error. Review Source FS Faried S. Support Account Manager Computer Software Used the software for: 1-2 years ### "Packs a powerful punch" May 5, 2022 4.0 Pros One of the cool things about Salesforce is all the customization capabilities. You can tailor it to suit your sales and business processes as needed around your teams. It's extremely versatile, though the setup could be challenging and may take quite a bit of time and planning. Integrations are good - it will plug into almost anything out there! Cons An advantage is that most information can be shown on one page, but in our organization, there are way too many fields available as options to display and so it can result in cluttered views. I wish the interface was better. I wish it did not time out every few minutes -- log in requires 2FA, so this makes it a pain to have to log in again. The spam email updates it generates is unbelievably annoying -- I have an email rule to del with it, but it really ought to be configurable. Review Source RT Renitta T. Business analyst Information Technology and Services Used the software for: 1-2 years ### "Right cloud platform " June 28, 2023 5.0 It’s a great tool. Very easy for developers as well as non developers to do coding. Pros Everything is so easy when it comes to sales force. Even non coded development is possible.it’s a great tool and very effective in the projects to run and formed. Cons Some of the functionality can be really hard to understand and could be made simple by giving some tips to solve them Review Source Abhinav S. Technical Consulting Engineer Information Technology and Services Used the software for: 2+ years ### "Single leader in the market, No competion." May 25, 2022 5.0 It helps in keeping a record of communication with customers, any type of case notes which may help any other engineer in my absence to understand what has been happening on the case and to take the troubleshooting further for customers' issues from where I left off. The way whole web pages are designed, is very sorted, and all the customer contact details, case related information and everything what could be useful are placed really well Pros The ease of use Salesforce CRM and customer service tools provide is unmatchable. Though I have not used any other company's similar products, but I don't feel like using any other solution after using this one. Being in customer support team and handling customer cases, this software is something I use daily, and I like every bit of it. Cons Sometimes the updates changes the whole look and feel which then require some time to be familiar with the portal Review Source Alfredo J. Founder Information Technology and Services Used the software for: 2+ years ### "CRM with endless possibilities, if you can afford it." June 5, 2021 4.0 I've been customizing Salesforce instances for some years now for Real Estate agencies and we have been able to accomplish most the client's needs. However it has required a lot of customization using their programming languages. Pros It provides tools to automate workflows, lead routing and more without coding. Salesforce is a huge platform, so anything is possible, but then you need to learn how to program it. From a developer's perspective, the platform is very complete and has a huge community. Cons If you are only going to use it as-is, there more accessible and affordable alternatives. Support is ok but there are many obviously missing features (as shown through their own feature request platform) that can go many years without being fulfilled. It can be a challenge to code for the platform because of limits, but it also forces you to create optimal code and solutions. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.