# Page 41 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 41 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18784 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18784) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 41 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 1001-1025 of 18784 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Freelancer Writing and Editing Used the software for: 1-2 years ### "Best Solution for Businesses" October 7, 2022 5.0 My overall experience is okay. Pros Salesforce has by far the best CRM application to date. It is easy to use and navigate. And the integrating processing is also easy to go through. Cons The program can be very expensive. And data are not usually saved automatically. Reason for choosing Salesforce Sales Cloud Salesforce is one of the best and it is easy the use and understand. And it has a vast amount of features to choose for your business. Review Source William S. Director Professional Training & Coaching Used the software for: 2+ years ### "Great CRM Tool" July 17, 2019 5.0 Once we started using Salesforce, we have increased our repeat business from our existing clients and our conversion rate from the leads and referrals we receive has skyrocketed. We are able to tailor our offerings to the prospects specific needs and their response has been overwhelmingly positive. We often get comments about how they feel like we understand them better than our competitors. Pros Salesforce is probably the most functional CRM tool on the market, and one of the easiest to set up and use. It worked right out of the box, and we have continued to expand the features we use. One of the best things are all the plugins available, which allow you to customize the environment to fit your business' specific requirements. Our revenues have doubled consistently year-to-year and our customer satisfaction ratings have improved dramatically since we began using Salesforce. My team has threatened to revolt if we ever consider moving to a different platform. Cons The licensing structure favors larger organizations, but the fees we pay are still reasonable for the value we get from the product. Reason for choosing Salesforce Sales Cloud N/A Switched from [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) Cost, and the reviews we read about Salesforce. Review Source MM Mammuso M. Adminstartion Financial Services Used the software for: 1-2 years ### "Sales force is the best." June 15, 2022 5.0 It solves most of our companies problems. We are always on track when it comes to completing our deadlines because of this amazing software. Pros It is very easy to use, I would recommend it to any organisation because it helps with storage of database and makes office life easy and more manageable for organisation and it’s employees. Cons In all honesty, our organisation has been years this software for years and I can not give you the least favourite thing about it. Reason for choosing Salesforce Sales Cloud It was recommend to our company and we have been using it ever since, it is said it is one of the best. Review Source VR Verified Reviewer Project Officer Non-Profit Organization Management Used the software for: 2+ years ### "Ease of Recruitment and Contract Management " November 19, 2021 5.0 Overally appreciates the moments I have used salesforce to recruit and manage contracts of consultants. Pros Sales force provides one-step shop to recruit best candidates and equally manage contract of the selected candidates by varied project leads in varied departments. Cons Requires attention to details to master usage of the software. Review Source VR Verified Reviewer Support Coach Education Management Used the software for: 2+ years ### "Salesforce Review" March 3, 2022 5.0 Overall my experience has been great! Pros Salesforce makes it easy to track my contacts and contact data for ease of workflow throughout my day. Cons It can have trouble with integrations, like RingCentral, and gets stuck sometimes (ie calls won't hang up, etc). Review Source Peter David G. API UI Developer | Senior Technical Writer Used the software for: 2+ years ### "Salesforce is the granddaddy CRM tool of them all" December 8, 2017 5.0 We benefit by using Salesforce by documenting and managing all of our customer leads in real-time. It's so easy to use and once your team is on board, they will love it. Pros I thought about the pros before writing this review. Honestly, there's so many it's hard for me to pick my favorite ones. However, since it's a review, I should comment about some of the ones that have made a profound impact on our sales organization. 1. It integrates with nearly every other third-party product. For example, on one project I served on for a software company, we needed to embed our Salesforce data inside Confluence. Bingo, piece of cake. 2. Data management is simple. You don't need to be an SQL power user. We even have trainees in our account on their first week managing parts of our data groups. 3. Syncing between Salesforce and other systems is instant. Got to love one-button solutions. 4. Customer profile updates are a breeze. Since we're a sales organization, it's vital we document every shred of customer contact to move sales forward. Cons The cons are only limited to user knowledge. If you're new to Salesforce, take time to get proper training. We took our learning path slowly before diving in head first. It helped us understand the functions much better than using trial and error. Review Source FS Faried S. Support Account Manager Computer Software Used the software for: 1-2 years ### "Packs a powerful punch" May 5, 2022 4.0 Pros One of the cool things about Salesforce is all the customization capabilities. You can tailor it to suit your sales and business processes as needed around your teams. It's extremely versatile, though the setup could be challenging and may take quite a bit of time and planning. Integrations are good - it will plug into almost anything out there! Cons An advantage is that most information can be shown on one page, but in our organization, there are way too many fields available as options to display and so it can result in cluttered views. I wish the interface was better. I wish it did not time out every few minutes -- log in requires 2FA, so this makes it a pain to have to log in again. The spam email updates it generates is unbelievably annoying -- I have an email rule to del with it, but it really ought to be configurable. Review Source RT Renitta T. Business analyst Information Technology and Services Used the software for: 1-2 years ### "Right cloud platform " June 28, 2023 5.0 It’s a great tool. Very easy for developers as well as non developers to do coding. Pros Everything is so easy when it comes to sales force. Even non coded development is possible.it’s a great tool and very effective in the projects to run and formed. Cons Some of the functionality can be really hard to understand and could be made simple by giving some tips to solve them Review Source Abhinav S. Technical Consulting Engineer Information Technology and Services Used the software for: 2+ years ### "Single leader in the market, No competion." May 25, 2022 5.0 It helps in keeping a record of communication with customers, any type of case notes which may help any other engineer in my absence to understand what has been happening on the case and to take the troubleshooting further for customers' issues from where I left off. The way whole web pages are designed, is very sorted, and all the customer contact details, case related information and everything what could be useful are placed really well Pros The ease of use Salesforce CRM and customer service tools provide is unmatchable. Though I have not used any other company's similar products, but I don't feel like using any other solution after using this one. Being in customer support team and handling customer cases, this software is something I use daily, and I like every bit of it. Cons Sometimes the updates changes the whole look and feel which then require some time to be familiar with the portal Review Source Alfredo J. Founder Information Technology and Services Used the software for: 2+ years ### "CRM with endless possibilities, if you can afford it." June 5, 2021 4.0 I've been customizing Salesforce instances for some years now for Real Estate agencies and we have been able to accomplish most the client's needs. However it has required a lot of customization using their programming languages. Pros It provides tools to automate workflows, lead routing and more without coding. Salesforce is a huge platform, so anything is possible, but then you need to learn how to program it. From a developer's perspective, the platform is very complete and has a huge community. Cons If you are only going to use it as-is, there more accessible and affordable alternatives. Support is ok but there are many obviously missing features (as shown through their own feature request platform) that can go many years without being fulfilled. It can be a challenge to code for the platform because of limits, but it also forces you to create optimal code and solutions. Review Source CH Chris H. Managing Director Environmental Services Used the software for: 1-2 years ### "Salesforce Great product with very powerful tools inside. " March 22, 2023 4.0 The experience was good but I think there are just too many buttons and feathers that you don't really use if the company gets bigger this would grow with the company. Pros This CRM has everything and more, this product is for big corporates. Cons Too many bells and whistles also there is a lot of information on all features that you will not use. Review Source SB Sean B. Managing Director Marketing and Advertising Used the software for: 6-12 months ### "Overwhelm of services when customer support doesn't care" November 18, 2021 3.0 The software has so much potential, but the back office of the company is akin to those at Microsoft Pros The robust possibilities it offers both internally and with prospects and customers Cons The customer service and the accounts reps are absolutely abysmal; they do not care about the small businessman whatsoever Reason for choosing Salesforce Sales Cloud I canceled Review Source VR Verified Reviewer Area Office Administrative Manager Government Administration Used the software for: 2+ years ### "Salesforce the Chameleon " September 22, 2020 5.0 Salesforce honestly use to intimidate me before the implementation in various forms, but seeing its ability to shape around our needs as a business has pushed me to learn a software that has carved its name in the business. Pros For our business line, we utilize Salesforce in many different forms. We use it for hiring, claims management and additionally, call center work. Every aspect of Salesforce has been customized to fit each of those needs and having a system that can work well under different needs is absolutely critical. The database and functions are familiar which means there is no need to retrain on an entirely new system for people brand new to the business. Cons The biggest con is there is no intuitive report builder. While the reporting function is VERY robust and perfect for a data heavy company, it can be cumbersome to debug which filters should be used to get the data you need. If an error occurs, it's basically hide and seek. Review Source JB Jonathan B. Account Manager Financial Services Used the software for: 6-12 months ### "Salesforce, Really good Sales Software" August 23, 2021 4.0 So far, this is a good sales software to use, much better than others that i have used in the past. Very happy with Salesforce Pros Real time tracking is one of the most incredible features that I live about Salesforce as well as the easy to use reporting system and Analytics Cons Sometimes the software take time in some features like updating data from our internal systems. But I have to say, this can be part of both parties, from our programming as well as Salesforce. It can be very complex and overwhelming to create a lead generation algorithm. (with a bit of hard effort is possible,though) Review Source Alvaro M. Account Manager Utilities Used the software for: 2+ years ### "CRM at it's finest!" July 10, 2018 4.0 We loved the feature-packed CRM platform provided to us by Salesforce. Its reporting tool and dashboard is very robust, intuitive, and easy-to-use. You may just need to be patient with the initial setup which can be cumbersome, but after that... boy it just works! Pros We used SalesForce as the CRM of choice of our third-party vendor (SaaS). At first, we had some difficulty navigating the interface, but after a short while the look and feel made sense. Our first use case is for the Support Ticketing. I loved the fact that you can modify the fields you want to include, it also has a robust reporting tool and the notifications that work for all stakeholders involved. The logging system is great, in that it keeps all the reporting logs we needed. Salesforce seems to me a more mature CRM software. We've tested other CRMs in the market (both free and paid, closed and open source), but it seems that we found Salesforce to be fully feature-packed. It has a 30-day free trial just in case you're hesistant about it. Cons The setup (for our own local use case) was rather daunting, due to the complexity of our business model. Maybe because it has too many features, and the sales team just keeps on bombarding us with what it can do. There are other 'lighter' CRMs available in the market. Review Source FA Frank A. Account Assistant Hospitality Used the software for: 2+ years ### "Salesforce the sure CRM" March 6, 2021 5.0 Overall, I'd strongly recommend this app because it has a very good system for coordinating corporate operation, it's very easy to use, the navigation could be improved, and the load time is fast. Pros Salesforce is an excellent tool that is very useful and budget-friendly, and it already has a lot of features to run regular tasks, arrange help tickets, and set reminders for important to-dos, whether they are urgent or not. It's also useful for integrating with other software for easier management, such as calendar apps. It includes sorting, categorizing, and marking filters, as well as a search tool. Cons The only thing I found was that getting to where you want to go in this CRM took a lot of clicks. To open a specific ticket, for example, you'd have to first open a demo page before being able to open the ticket with the actual material. Although the site mapping was improved internally to and the amount of time it took to navigate from one page to the next. So far, it is the only disadvantage. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Salesforce was a cloud-based CRM system, and it has since dominated the industry. It occurred to me that it was past time for me to join the cloud revolution. Review Source DB David B. Partner Medical Practice Used the software for: 6-12 months ### "Disappointing solution offering poor value for money and disappointing customer experience" February 25, 2020 2.0 Unfortunately our experience has felt like a bait and switch. The support was amazing and reassuring during the sales process. Once the contract was signed this changed to radio silence. This was especially true once we expressed that the solution did not meet our needs. We found an alternative solution offering substantially better value for money and better functionality and never implemented the salesforce solution. They will not allow us to get out of our contract and this will end up being a >$30,000 mistake. They are completely unresponsive and, as a small business, there’s nothing we can do. They do not seem to care about us or our business. As a small business we are looking for a true partner that has empathy for our needs. Salesforce seem to care only for their own interests. Partnership and support has been lacking. Fortunately our new provider is highly customer focused and committed to our success. Although Salesforce could have been an option for us in the future, their shortsighted approach and poor customer service means they’ve lost us for good. All we can do is warn people to be very careful before signing a contract - you will not get out no matter what so be sure it’s what you want/need. Pros Highly modular and customizable allowing potentially large breadth of application (in theory). Cons Clunky and not a particularly modern or pleasing interface to use. Very much uses a “sales funnel” approach which is not particularly helpful/relevant when coupled with the health cloud functionality for managing patients which is what we had hoped to use it for. Although we rapidly realized the solution would not meet our needs and we never even went live with implementing the solution, we are tethered to a 3 year commitment they will not allow us out of. Reason for choosing Salesforce Sales Cloud They put a LOT of emphasis on sales. It should really be no surprise, it’s even in their name! There are lots of people readily available to move you through the sales process. “Everything is possible” with Salesforce at this point in time and we were convinced by what we were told. Unfortunately it all changes once the contract is signed and you start to work your way through the reality. Switched from [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) We thought salesforce would be a versatile, nimble and efficient solution for us. Unfortunately it has proven to be none of the above. Review Source Cynthia R. Customer Service Representative Information Services Used the software for: 2+ years ### "Salesforce" February 3, 2019 5.0 Pros Customer Relations Management. That is the best way to describe Salesforce. With it we're able to use the best apps and teaching tools in one suite for our customers and employees. It is relatively secure and the apps are conveniently held in one suite. It does have easy navigation and from a Lead position it is nice to direct employees to Salesforce (SF) for both learning tools and apps for customer management. Salesforce is the go-to program to get the job done. Its the first thing I open at work and the last thing I close. Our company relies heavily on the program. Cons The worst thing I dislike about this software is the crashing. Admittedly we have over 50,000 employees working within this program on any given day from the corporate office to the work-at-home agents. That being said agents spend a considerable amount of time rebooting and contacting tech support due to crashes. When it is up and running there is nothing bad to be said about it. Its just a good tool that makes it easy to find what you need when you need it. However, Salesforce does crash and crash alot. While there is enough blame to go around (our sheer numbers of users and their instability) I am hoping there will be stability updates coming soon. Review Source VR Verified Reviewer Founder/CEO Non-Profit Organization Management Used the software for: 2+ years ### "Must have for CRM!" July 18, 2022 5.0 Pros There is so much information that can be stored and used later for reporting, record keeping, communication, etc. It has many valuable features that most organizations need in one place! Cons It can be complicated to learn at first. Review Source LJ Loria J. Freelance-Small Business Computer Software Used the software for: 6-12 months ### "Salesforce Resolves on-the-Go Management Issues" September 24, 2022 5.0 Pros The version of Salesforce is very easy to utilize and manage my customers on the go!!! Cons Many functions that my business do not use. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Spreadsheet were no longer the best use of resources. Review Source VR Verified Reviewer Senior Consultant, Solution Sales Management Consulting Used the software for: 2+ years ### "My experience with Salesforce.com has been varied and it isn't my first choice anymore. " May 10, 2018 4.0 I grew up in the sales ranks working and using Salesforce.com so I am loyal to the platform. If it was cheaper I would use it more often or if I was the Chief Revenue Officer of a company, I might consider buying it for my sales team simply because it is a proven platform that can scale quickly and easily. But I'm not CRO and I prefer a more simple UI and lets functionality and more simple process. For smaller start ups or mid size companies with 5 to 10 sales professionals I would consider another platform, for enterprise teams with over 50 to 500 sales people, salesforce.com is a home run. Pros The largest sales CRM available on the market today. There are 1000's of add on apps you can leverage to make your business more productive and efficient. They were the pioneers for working in the cloud and their ability to customize their solution to meet more then just sales demands is incredible. Salesforce.com is the Bentley of sales CRM's no doubt. Cons Expensive! I feel like every little add on or additional service is an extra charge. If you are a small business and not a huge enterprise, I feel like salesforce could care less about your business. Their hourly rates for customized services is expensive and the clock is always on with them. There are free CRM platforms that can do most of the same thing saleforce.com can do and care more about your business. Review Source SW Sam W. Systems Architect Mechanical or Industrial Engineering Used the software for: 2+ years ### "The best CRM in the world but comes at a price" September 30, 2022 5.0 Even though it's super expensive and you often need bolt-ons (paid or not) to do things that you think should be standard functionality, the fact it's so customisable and easy to use makes those additional headaches and annoyances go away. Pros Sales Cloud is immensely customisable. Out of the box it has solid features but the ease at which someone can learn how to customise the system, all the way to building custom objects and flows is incredibly valuable. It's super easy to use as well Cons It has some really daft issues, like sorting line items in a Quote needs a free appexchange program and even that's unreliable (with some users seeing different ordering). It also has very limited Quote template customisation, so you're pretty much forced to pay for a plugin like Conga Composer. It's very expensive and although there's lots of bolt-ons, it's all at increased cost. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Switched from [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/) Prospect was coming to end of life and the SaaS equivalent was not good enough Review Source SZD Sidi Zakaria D. senior analyst sales operation Computer Hardware Used the software for: 2+ years ### "salesforce sales cloud" September 3, 2023 4.0 it is a user-friendly and customizable interface that simplifies for me the sales processes and enhances my productivity. Pros it is Comprehensive CRM Solution with user-friendly interface and can scale with the business as it grows Cons It's important to recognize that while is powerful and versatile, it may not be the ideal solution for all businesses, especially those with limited IT resources or small teams that cannot dedicate time to mastering the platform's intricacies. Review Source Nick S. Product Marketing Specialist Computer Software Used the software for: 2+ years ### "The leading champ" September 22, 2020 5.0 Overall, this product is the core of our business in terms of customer data, interactions, and deals. We could not operate without it. Pros Salesforce is the go-to for sales CRM and many related components. On the marketing side, it's nice to be able to follow leads through opportunity stages and determine the effectiveness of our efforts. The reporting is also extremely useful. We've been using Salesforce since 2007 and it has grown with us substantially. Cons Cross-object reporting needs work, since some reports still limit the type of fields you can tie together. They tried improving this in Lightning but it's still not seamless. There are also issues with Lightning and recent versions of Safari on Mac. I have to use Firefox on Mac because it opens each VisualForce object in a new tab and makes the account/contact pages virtually unusable. Data storage costs are asinine. Review Source VR Verified Reviewer Senior Business Analyst Information Technology and Services Used the software for: 1-2 years ### "Review of 'Salesforce Sales Cloud'" January 18, 2024 5.0 Super power platform which provides a complete solution for managing your sales and increase productivity. Pros 1\. Powerful dynamic tool which provides a complete solution to optimize your business process. 2. Helps in the automation of the data flow and also facilitates API calls for seamless integration with other application interfaces. 3. Helps in generating the reports , budgeting, forecasting for sales along with project pipeline management. Cons Nothing as such in fact Sales force is treated as the king of CRM. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.