# Page 47 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 47 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18781 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18781) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 47 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 1151-1175 of 18781 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Steve M. Freelancer Financial Services Used the software for: 1-2 years ### "Salesforce Sales Cloud "In A Class Al It's Own"" April 10, 2022 5.0 My overall experience has been great. SFC is reliable and very robust for all users, as is easily able to handle new users as we add more reps Pros Salesforce isn't just incredibly easy to use however exceptionally gainful to all deals partners inside a set gathering as the updates, deals following data set, task administrator, and schedule highlights have become essential parts of every sales rep's everyday daily practice . Cons This may be the transmission capacity or the workstations we are utilizing, yet we are encountering a slack while utilizing this instrument. Right now announcing various issues that we experience in utilizing it everyday. Review Source VR Verified Reviewer Sales Team Lead Computer Software Used the software for: 2+ years ### "Sales Cloud is fantastic and is critical in our day to day sales workflow" April 20, 2021 5.0 Great experience. Can't imagine using another tool at this point after 7 years of consistent SFDC use. Pros Lead management/conversion, quote building, reporting, calendar, reporting, cross-department communication and workflow Cons This may be more on me than salesforce, but I feel like report building and dashboard construction could be a bit more intuitive. Review Source HB Hedy B. Intern Entertainment Used the software for: 6-12 months ### "Salesforce Personal Review" December 12, 2020 4.0 As referenced previously, my general experience has been marvelous. I'm adequately sure to represent the remainder of my group by saying that Salesforce has profited our association to close more arrangements and assemble trust with our clients. Pros This product is so natural to utilize . I love it. Extraordinary usefulness. The dashboard is in every case exceptionally alluring and basic. The interface is delightful and generally has an excellent cost. I love utilizing this since I can not just use it to follow my hours preparing the customers yet it works straightforwardly with the business group to keep the entirety of that information together. Cons Very few, can be cumbersome yet the experts unquestionably exceed the little cons. The application is incredible, however the free form needs some work. I trust it is a beta rendition. It is extraordinary for transferring data in a hurry, yet the free form will in general crash. The full program mode is generally excellent, notwithstanding, the portable application appears to be bad and simple to use as work area variant. Review Source JC John C. Network Admin Packaging and Containers Used the software for: 2+ years ### "CRM software" June 1, 2022 4.0 It costs money but it is very popular in the industry. Pros It is a cloud version. No need to have inhouse hardware maintenance. Cons CRM emails are treated as junk emails very often. IT admin needs to setup spf record properly in order to prevent the emails being blocked by anti spam system. Reason for choosing Salesforce Sales Cloud Because it is the most popular CRM at that time. Review Source Ted S. IT Consultant Information Technology and Services Used the software for: 2+ years ### "The most powerful CRM available hands down!" February 19, 2021 5.0 Pros Every aspect of Salesforce can be customized to maximize the efficiency of your sales and marketing teams. There are thousands of pre-built solutions that allow for rapid deployment and implementation of the features you need. Additionally you can customize user permissions to tailor access to your data to only those that require it. I highly recommend this CRM if you want a robust solution with room to grow. Cons Salesforce uses it's own query and scripting languages which requires familiarity with their software. It is not cheap but it is worth every penny! Switched from [Act!](https://www.capterra.com/p/175860/Act/) I needed to integrate with multiple proprietary backend databases. Review Source hV henly V. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "A non-profit saver! " June 30, 2021 5.0 My overall experience involves having to start from scratch. Moving data from one application on to Salesforce was taxing and heart breaking but a necessary evil. Aside form the set up night mare (more Thriva's fault) it was smooth sailing and once again, Salesforce support (non profit) is exceptional. They care about your organization and that their application is utilized fully. Pros I have been using Salesforce for almost a decade now. Because this client-based software is free for non-profits, I absolutely recommend it. I have worked with their non-profit support team and they are exceptional. Salesforce is fairly expensive but NOT for non-profits and its amazing that they provide support for small organizations empowering them with the entire suite of tools. Cons That not all non-profits are using this software suite. I really believe because Salesforce goes out of their way to cater and help non-profits that all NP entities should and could take advantage. Review Source VV Vijay V. Content Writer Computer Networking Used the software for: 2+ years ### "Navigating Salesforce Sales Cloud: A Comprehensive Review" February 7, 2024 5.0 I found the learning curve steep for new users, which slowed initial adoption. Overall, Salesforce Sales Cloud delivered substantial value and improved our sales processes significantly Pros What I liked most about Salesforce Sales Cloud was its robust customization options and powerful analytics tools Cons empowering our team to tailor the platform to our specific needs. However Review Source JM Joshua M. Process Optimization Analyst Printing Used the software for: 6-12 months ### "A Fantastic CRM Tool That is Built for Scale " April 7, 2019 5.0 There has been a large effort to bring Salesforce training into the forefront of our company's training goals. We have really invested significant resources into developing the tools and training plan for pushing the knowledge base to our admin employees. So far, I have really enjoyed the ability to navigate to team dashboards, track leads, and expenses. The application has been a great place to connect and share information as well. Tools like Salesforce chatter allow individuals across the world to collaborate and socialize within the app itself. Overall, my experience has been largely positive! Pros Salesforce is a fantastic and ever-expanding tool that helps businesses track important customer insights. Sales teams can create complex data management that enables them to better clarify leads, follow up on opportunities, and show the proper channels where sales dollars come from. Salesforce is highly collaborative and works well for teams both large and small. Contact management works well both for both internal partners and external customers. Salesforce is also highly customizable. One can set up Salesforce in a way that best fits the organization expectations and goals. Finally, the tool offers a lot of flexibility with regards setting up API's and integrations for utilizing other popular business tools. Salesforce does a lot of really great things to keep businesses moving forward. Cons I think the largest cons of Salesforce can be for smaller businesses. Typically, Salesforce is a rather expensive application per user. Additionally, due to the complexity, many small organization may not have the overall budget to dedicate to a Salesforce power user. The application itself is very expansive and requires a lot of onboarding and training in order to truly master the platform. Therefore, I would say that Salesforce is perfect for large operations - but I would be wary of the costs for smaller businesses. Review Source VR Verified Reviewer Operations Food & Beverages Used the software for: 2+ years ### "Total CRM, Order, Case Control" June 26, 2019 5.0 It's a must have for us, we use it every day and without it we would be completely lost. Keeps tracks of all our current and potential customers. We put all of our orders through this system and do all our lot tracking. Pros Lightning version is very end user friendly Easy-ish to custom configure for your company There is probably an app/add-on for what you want - some are extremely expensive though Seems to be a lot of developers who have worked with Salesforce in the past to do custom work for you Has a lot of built in features and functionality Cons While lightning is very user friendly with a nice GUI, you have to switch back to Classic for a lot of things. Lightning lacks all the features and functionality that Classic has. They have a community feature that is suppose to have your customers be able to log in and do a lot of the leg work themselves for when they place orders or want to view past orders, etc. Great idea, it just doesn't work as the permissions sets are conflicting. There are ways around it that a developer can do but I feel this shouldn't be so difficult to setup as it seems like something that should be standard. Review Source Austin S. ANALYST Hospital & Health Care Used the software for: 1-2 years ### "Great for Collaboration" January 19, 2021 5.0 Salesforce has been an integral part of expanding our business as we work in virtual times. The training that is offered is invaluable and our team has grown more efficient through the communication and support Pros Salseforce has simplified the complex interactions that take place between our Sales and internal departments and has made tracking of communication and documents provided much easier Cons The thing that could be improved is the manual integration with SAP and the complexity of creating the ecosystem to link they 2 systems Review Source VR Verified Reviewer Manager Accounting Used the software for: 1-2 years ### "Good app for sales" January 8, 2024 5.0 Pros Ease for use and specialy app is very good Cons No one issue I have with this app and it's very usefull Review Source JK Julian K. Growth Marketing Information Technology and Services Used the software for: 1-2 years ### "Heavy tool - market leader, but also a bit behind" June 20, 2024 4.0 Pros It has a huge base of users - so there is a lot of information out there. Cons The UX is really old fashioned. Some things are just hard to accept there. Review Source BT Bhushan T. Marketing Communication Manager Chemicals Used the software for: 6-12 months ### "Best Sales management tool for all type of organizations" January 3, 2023 5.0 One of the best tool for sales data and pipeline management for small to big level of growing companies, salesforce provides customizations as per client requirements Pros Easy to manage sales data and records at one place which helps us to track and monitor sales reports any time as well as dashboard Cons sometimes it feel very boar to feel data and update it for salesperson or managers, so the company needs to hire a salesforce guy to manage it Reason for choosing Salesforce Sales Cloud one of the best and well knowen tool for sales managemet Switched from [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) a dedicated solution for the sales team and manage all sales data and projects at one place Review Source Rohit K. Principal Consultant Management Consulting Used the software for: 2+ years ### "Ideal for managing your Sales Pipeline" November 8, 2018 4.0 Tracking all our sales pipeline, across the company, and every one has real time visibility into what's happening. Generating forecasts & leadership reports is just a click away. Lot of predefined templates makes things much easier, and reduces time-to-value drastically. Pros Excellent tracking of deals across different stages, right from engagement till deal closure. Love the way it can be configured to suit your organizational needs & workflows defined to ensure you have the most visibility to your pipeline (across levels, from mid-mgmnt till leadership) and accurate forecasts. Integration with Outlook is very useful & makes it easy to track all client communications at one single place. So eventually you are on top of everything, in near real-time. Cons Needs a bit of a learning curve to get used to the interface, various workflows, deal definitions & features within. The interface again isn't the most slick & user friendly, especially when compared to other softwares we all are used to. Would love the UX redesign with minimal clicks to get the job done. More of AI & predictive capabilities would also help streamline day-to-day activities. Review Source Deanna T B. Digital Marketing Market Research Used the software for: 2+ years ### "One of the complete digital sales systems " June 6, 2022 4.0 Many of the functions of this tool are designed with the best professional experience in mind because it guarantees and has functions that improve both efficiency when carrying out advertising campaigns, analysis of customer interactions, as well as sales visualization in a safe and secure place. constantly growing Pros This is a business tool that only guarantees efficient and complete business processes, this tool not only focuses on customers but also provides a complete experience with customers from its interface, in addition to being very easy to use and understand. Cons A few years ago this tool started as an online sales solution, and its functions have been increasing to satisfy everyone, in general the tool has worked for me Review Source VR Verified Reviewer IT Operation manager Information Technology and Services Used the software for: Less than 6 months ### "All benefits in one basket" August 23, 2022 5.0 It helps to track and manage data more efficiently and quickly. Generate good ROI We can connect clients or customers from any place and from any device. Information can be pull quickly for reporting purpose. Forecasting can be done easily. The best user interface to operate Custom reports can be generate and optimize those reports to forecast. It saves time, money and effort. Minimizing work pressure by eliminating complex operation processes or work task. Pros Customer or Client is king in the market, Salesfore sales cloud platform is best option to serve the king. We were using this tool for multi tasks like sales, marketing, advertising, workflows, customer engagement etc. We can automate our business easily and quickly. It requires less expertise though it has user friendly interface. It is advance tool to optimize our business as per customer or client requirement. Cons For me looks it is expensive for beginners or some kind of business, but it is worth to buy, because it helps to grow business automatically and increase your profit. It is good tool to invest more and to earn more. It’s a WIN WIN concept. Alternatives considered [Dynamics 365 Sales](https://www.capterra.com/p/248301/Dynamics-365-Sales/) Reason for choosing Salesforce Sales Cloud More benefit with advance features Review Source AA Adam A. CEO Hospitality Used the software for: 6-12 months ### "Horrible service" January 31, 2024 1.0 A horrible option for small to midsized businesses on a budget. Very poor customer service and they try to financially rob you. No consideration for small businesses. Pros The pretty colors on the website and thats about it Cons A horrible option for small to midsized businesses on a budget. Very poor customer service and they try to financially rob you. No consideration for small businesses. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) A horrible option for small to midsized businesses on a budget. Very poor customer service and they try to financially rob you. No consideration for small businesses. Then got sent to collections for non payment on a service I never used. If you are a small to midsized business looking for personal attention.....run away from Salesforce and look for indiustry-specific options Review Source VP Vishal P. sr. sales excutive Education Management Used the software for: 1-2 years ### "Perfect sales cloud CRM " February 28, 2024 5.0 Pros userfriendly experience as it is can use anyone without much of training along with that the user interface is very much understandable so we can atcual keep the track of task what needed to priortise Cons modification of filter is somehow difficult if i compare with other CRM's such as Leadsqaured but for dash board creation and managing the lead data salesforce is at higher side Review Source JS Julie S. Director of Marketing Real Estate Used the software for: 2+ years ### "Intuitive " August 25, 2022 5.0 A million times better than our old CRM system. The history/interaction history is second-to-none. Pros Salesforce is extremely intuitive, making it easy to use and time-saving. Cons It's a little cumbersome to toggle between dashboards to get different data. Wish it was all within one dashboard. Review Source KM Kayla M. Business Owner Accounting Used the software for: 6-12 months ### "Salesforce and How It Drags Your Small Business Down" November 4, 2020 2.0 While there were two positives that I was capable of finding with Salesforce throughout my journey with them, overall the situation was negative. I lost money trying to use this application, I mistakenly attempted to deal with their customer service which was was absolutely horrendous. I switched products and I am glad I did not renew my relationship with this company. Pros The only positive that comes with this app, despite the expensiveness, is the amount of helpful sections within the application. Things like; contact management, workflow creation, task management, and customer engagement tools. The only other positive of this application is that it allows you to take care of and organize businesses present situations, but it also allows you to plan for the future needs of the business. Cons Not only is this application extremely expensive, but the customer service is absolutely outrageous, and not in a good way. From every single interaction I have had, I came to the realization that they do not seem to value their business. When I first signed up with the company I had a trial, and I still had 21 days on the trial and lost over 1000 dollars on the subscription. When I first began looking into the trial, they gathered my contact information and bombarded my phone with phone calls, emails, and text messages. There has also been multiple attempts to reach them after purchasing and they have not responded. The application runs extremely slow and has lots of bugs that affect its work processing. As I am working on something it will randomly delete it and I will have to start from the beginning. The authenticator app is also extremely inconvenient. Reason for choosing Salesforce Sales Cloud I did not attempt to go with much research as I should of. Because of the lack of research I simply jumped on Salesforce and as small business owner. I do not recommend. Review Source Shirin E. Co-founder & Cloud and Systems Engineer Used the software for: 2+ years ### "Perhaps the only way to integrate CRM with wider enterprise apps but not without a developer onstaff" May 5, 2018 4.0 We didn't have the budget to fully develop the SF platform suited to our organization. I was able to receive some coaching from a developer on how powerful the platform can be if well thought-out with a SF developer and the integration is the best case scenario possible. We also realized that it integrated with popular in-bound marketing software without any trouble at all. For enterprise level organizations this maybe the only choice other than a custom developed CRM from the ground up. Pros Salesforce integrates with almost everything and it has the ability to track everything from suspect to closed contract and can even handle products, price lists and commission payments. It's certainly a one stop shop for applications and can handle advanced workflows and commission splits with the proper development work and 3rd party add-ons. Cons It's not usable out of the box as is in my opinion. It will need many hours of modification and development to truly gain the workflow and function that salesforce offers. It's because of this ability to develop is what makes it powerful but it's also a detractor if you don't have the resources to really dig in and build a platform suited to your organization Review Source Jay R. Managing Partner Financial Services Used the software for: 2+ years ### "Salesforce-Thumbs up!" January 8, 2019 5.0 Overall, if you’re a small business growing rapidly and you want to have as many features as possible to take advantage of, I would highly Salesforce as your CRM of choice. Pros I have used Salesforce for 10+ years. I was previously in the brokerage business and had over 100 users utilizing the Salesforce software. I was extremely satisfied with the ease of entering in new clients data and the filtering of data to manage my staff. The options provided to build out your CRM was beneficial in a major way. I was able to maximize updating data, sending emails nd receiving emails, keeping track of phone calls, dates and times, appointments, notifications, etc. The software program was easy to understand how to navigate around the platform if you have experience with CRMs. Cons This software program can be too complex for individuals challenged with navigating around the computer. Individuals who have never used a CRM platform could find it frustrating once features are added to the platform. While the base product is affordable, to reach full potential on this CRM it can become pricey. The helpdesk can also be challenging. Review Source Will G. Client Success Director Computer Software Used the software for: 2+ years ### "Salesforce is necessary and useful, but not necessarily enjoyable." February 21, 2021 5.0 Less is more. Determine what you need SFDC to do...in our case (Pipeline, Sales, CS, Account Info). Once you do that, don't get distracted by all the other noise and things you could do. I love the report builder and find the data import wizard to be super valuable. Pros The vase amount of info pertaining to leads, contacts, accounts and customers is vast. Salesforce is the repository for our Sales, CS and Solutions teams. I love its pipeline tracking tools, particularly around opportunities and next steps. Cons Seems like "older software." I think that the vast amount of customization and use cases for Salesforce make it valuable to the organization, but can be hard for small organizations to administer and use effectively. Review Source AKG Ajay Kumar G. Salesforce admin Information Technology and Services Used the software for: 2+ years ### "Best crm for sales " November 25, 2022 5.0 Pros Salesforce CRM is the best crm which useful for every purpose sales and support and lot more to dive into it. Cons There is no least cons , everything is good Review Source Matthew J. Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "A Must Have For CRM!" March 26, 2019 4.0 I have been using Salesforce to help manage our clients and monitor the amount of activity and engagement. It has helped make keeping track of everything much easier and WAY less time-consuming. Overall, if you are in need of a CRM platform, Salesforce is definitely what you want to be using! Pros One of the best CRM platforms available on the market today! Dealing in client management, Salesforce is the total package. It has all of the functions that you could ever want from a CRM platform, and the customer service is simply the best around, hands down! With all of the additional add-ons and plugins, you literally get to create the optimal CRM platform for your company needs. Salesforce definitely puts other CRM platforms to shame! Cons What I found to be annoying was that there is sometimes a little trouble with integration of new plug-ins if they were not done during the initial onboarding process. While these are not extremely difficult to get integrated, it can become a minor headache if you are adding lots of plug-ins. Also, while Salesforce is by far the best CRM platform available, the licensing fees can start to add up quickly. 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