# Page 51 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 51 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 51 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 1251-1275 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KW Kiodashio W. Designer Design Used the software for: 1-2 years ### "Outstanding tool for managing Sales" October 11, 2021 5.0 My experience has been great with Salesforce but then again I love managing & having access to details. I will definitely recommend this if you have a business with a sizable sales team opposed to a small startup business with a very small team. However it depends on your desire for complex data management. If you're seeking to manage details; this is for you and it's actually great doing so too. Pros absolutely love Salesforce, visually it has a clean look.  I would have to say that its one of the top CRM’s out there. It's extremely integratable, customizable, and great for tracking sales and managing your leads. This is great for your business giving all users easy access to key information while at the same time you can easily see all of your client’s activity. Cons It can be difficult to make changes down the road as your business evolves and changes. Unfortunately the changes can be rather time consuming. Unfortunately sometimes the load times could lag. Reason for choosing Salesforce Sales Cloud Because I found it more focused & designed for sales related tracking and data management. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Although I still use Excel for a majority of my data entry; instead of using it for tracking my sales, I find it more streamline to use Salesforce instead since it appears to have been designed for sales related tracking and data management. Review Source Tuhin Monica S. Customer Success Manager Computer Software Used the software for: 2+ years ### "The CRM to end all other CRMs" February 26, 2020 5.0 Having multiple team members and departments who all are customer facing makes sharing information and notes difficult but Salesforce helps streamline the entire process from when the customer first joins us and signs a contract to a few years later when there's been multiple meetings, in-person meet ups, multiple contracts and contacts and a change in payment schedule. Salesforce tracks it all and allows us to sync other tools and platforms so everything is centralized and simply a click away. Pros Being able to track all the pertinent information for a customer or an individual client in one, fully integrated platform. The number of integrations Salesforce can handle is amazing and really allows for customization of features and fields I never thought possible. Salesforce is not a closed circuit system but a vessel to be built, and customized whichever way best suits your company's needs. Cons The time it takes to build customizations and how complicated it can be to surface a simple field. The classic view is awful and hard to use but sometimes the new lightening view hides fields that are only accessible in the classic view. Review Source VR Verified Reviewer Technical Program Manager Automotive Used the software for: 6-12 months ### "Very powerful software but with a steep learning curve" November 15, 2023 4.0 Pros The platform is really customizable, you can adapt the tool as much as you want to your company process Cons If you don't have anyone in your team with experience in Salesforce is really difficult to get started and understand how to customize all the features it has. It's also expensive so I would only recommend for big companies (200+ employees) Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk is good for customer service but it doesn't have enough features to use it as a B2C CRM Review Source MM Misty M. Manager Accounting Used the software for: 2+ years ### "Amazing CRM sofware" June 15, 2021 4.0 Pros Salesforce is completely customizable. If you can find a good software development company that works with Salesforce you can make the software create workflows, automate emails, integrate with your email, find open appointments, create reminders for bills, create tasks, and email you daily reports of all of the above. The software is critical to running our company efficiently. Cons It's a little tricky to navigate if you are just an accountant like I am. I know what the software can do but I don't know how to make it do it. If you are not a software developer and you use the product straight out of the box you are missing out on a lot. I wish they still offered a courtesy license for the developers but we do have to pay for an extra license when we are making changes. Review Source VR Verified Reviewer Sales Director Marketing and Advertising Used the software for: 2+ years ### "Great tool" March 27, 2021 5.0 It’s great, it keeps everything in one place. Pros This tool keeps a seamless record of all activity and helps me manage my pipeline. Cons Some of the features are clunky, especially editing pipeline and adding events/activities. Review Source Chris R. Salesforce Admin Computer Software Used the software for: 6-12 months ### "Worth the investment to learn and use" July 27, 2022 5.0 I have been using Salesforce as a new admin and have been able to quickly learn my way about the software. The powerful feature of Salesforce allow me to quickly provide solutions that meet our needs. Pros Salesforce is extremely customizable through native features and third-party solutions in the AppExchange. It can be built to handle just about anything we need it to do. It allows us to manage our internal users, external customers, and all of the interactions between them, efficiently, and to create detailed reports and dashboards to keep track of business operations. Cons Setting it up does require advanced understanding of the platform and can become very costly. Lots of features are only available as paid add-ons from Salesforce, which quickly adds up. Review Source SO Samantha O. Admin Non-Profit Organization Management Used the software for: 2+ years ### "Lack of communication, Lack of training" December 14, 2023 3.0 They aren't interested in ensuring their clients are happy with the platform, using it to its full potential, or communicating with them until they realize there's a bill that's due. Pros For what it was used for \[Data storage\] - it was fine. But for some reason the account manager never implemented any type of donation set up or integration to our donation collection Cons No communication, no contact from account manager until he found out we were leaving the platform. And then by that time they tried to bill us for nearly $9,000. Any and all subscriptions were set to auto-draft. However, they waited 3 years \[and only after finding out we were leaving the platform\] to try to collect on supposed pasted dues. Review Source HH Hiral H. Senior Information Systems Analyst Non-Profit Organization Management Used the software for: 2+ years ### "The best CRM ever" December 1, 2021 5.0 This is the best CRM tool for its User, Administrator, Partners and customers. Easy to configure, User friendly and provides efficient way to focus on what we need to run the business. It is also easy to integrate with other tools. Pros Salesforce is based on Cloud computing, which makes it so easy to implement and adopt. It is providing all the functionality anyone is looking in the CRM. There are bunch of documents to learn and their Support team is so helpful in every stage of the implementation. You can create Reports and Dashboard for the Revenue calculation. We could also Customize the system according to our business needs, which is the best part. Cons We have to create few custom fields to make it work according to our needs. We wish those features are available as out of the box functionality. Review Source MJ Matt J. Sales Computer Software Used the software for: 2+ years ### "Coordinate your business" February 16, 2021 5.0 I have used Salesforce with multiple companies. if set up right it is invaluable but out of the box with no customizations does not offer what the product can really do. Pros If set up properly all aspects of the business can run from one knowledge base. avoiding fragmenting knowledge throughout the company. Cons Some uses can be confusing and requires custom work to create a lot of functionality and that can be expensive. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) More features and ability to tie the company together. Review Source GF Gustavo F. Medical Intern Hospital & Health Care Used the software for: 1-2 years ### "Probably the best CRM available on the market" May 27, 2020 5.0 My organization started using Salesforce almost two years ago and the benefits of that decision are evident. Because it is a complete application, its complexity requires a few months of adaptation by the organization and its employees, but over time the experience of use becomes easier and more intuitive. Pros Installing Salesforce is simple, and the interface is relatively friendly. Customization is one of the main strengths, allowing you to adapt the program to your needs. With it, it is possible to have a detailed view of the individual performance of each employee and also of the entire team, evaluating histories and allowing more rational sales goals and more effective marketing strategies to be established. The possibilities with Salesforce are always expanding, both because of the experience of use that we are getting, and because of its high customization. Cons Salesforce's main quality can also be its main problem. The program demands great dedication from all employees in the process of implementation and optimization. In the first months, the advantages of using this tool may not be so evident, since a lot of time will be spent on training employees and integrating the program with your organization's infrastructure. For small businesses, which are likely to use only a fraction of Salesforce's functionality, the financial cost and time spent can be too high, making it easier to look for simpler and more intuitive CRM. The constant need for an internet connection for all functionality to work can cause latency problems and instabilities in organizations that do not have a reliable internet provider. Review Source VR Verified Reviewer CIO Non-Profit Organization Management Used the software for: 2+ years ### "Outstanding CRM" October 31, 2019 5.0 We needed a cost-friendly CRM at our nonprofit that would enable mobile and remote usage for our employees. Previous to using Salesforce we were relying solely on a sub-ledger on-premise client/server database system that, while great for the accounting users, was not at all good for relationship managers and other non-accounting users. Plus the complexities involved in having to train and retrain users how to connect to a VPN client then to a remote server then to the on-premise database, let alone the time spent for the users to navigate this tech, resulted in productivity for technology's sake and not for business reasons. Pros Nonprofit friendly cost. No hardware to maintain. Ease of use. Ease of Administration. Excellent capability to extend the system beyond it's core functionality by customizing business process solutions and/or by installing apps from its AppExchange. Cons Lead conversion process is challenging. Limited database storage, though additional storage blocks can be purchased. Cannot delete custom sites or Communities once they have been created. Can be hard to reverse custom programming in APEX if have developer turnover. Review Source SG Shannan G. Digital Marketing Specialist Information Technology and Services Used the software for: 2+ years ### "Best CRM in the market!" November 23, 2021 5.0 Pros Display/layout and reporting. I really like the visual aspect with the SFDC lightning version- easy to navigate (ex. pulling up customer/prospect accounts and being able to see everything on one screen). Pulling high-level and specific reports is also easy to learn/understand/use. I found it's very quick to pull a report (as long as you have the appropriate permissions). Cons Ease of use/enablement for new users could be improved. While training new users, it is a big learning curve and I think there could be more hand holding on the enablement side. Review Source TD Thomas D. E-Tailer Computer Software Used the software for: 1-2 years ### "The ultimate CRM modelling platform or software for online businesses. " April 9, 2021 5.0 If you want a good site for modelling sales management tasks, sophisticated online reporting or dashboarding, emailing and online sales forecasting, then our current experience with Salesforce should inspire you. It is an automated and fully professional e-marketing and customer relationship platform but depends on two things first (buying a module for enterprise or unlimited on this site and adjusting existing templates for its product specifications). Apart from its relatively high cost for startups, its cloud-based quality for managing online spaces and its combinability with several other platforms are a source of business performance for startups. Pros Software with a sober interface, very practical and easily adaptable in the modelling of B2C or B2B relationships for online sales of all types of products. Platform easily combinable with several others such as TalentLMS, WebCollect, etc., in order to achieve online sales objectives. Furthermore, it has a 30-day trial advantage, even during this trial period, not all modules are offered. Cons Sufficiently adapted for sales and statistical reporting on e-commerce but we find this site relatively expensive for small startups like ours especially for its "Enterprise or Unlimited" modules. Review Source David B. Production Support Clan Manager Entertainment Used the software for: 2+ years ### "Choose carefully" February 7, 2018 3.0 Personally, not many but that was because my team would work with kanban and/or scrum. The change module was the most used but then that suited the change team more from a process perspective when we only needed a reference ID. Pros The software is feature rich and can be used to do just about anything for incident, change, problem etc. It's a proven technology with a massive user base to draw on experience. As one of the front runners on the market, their offering is born for a wealth of experience so you can be sure that the product you are getting will deliver as expected. If you're looking for a centralized tool that will be the hub of your operations, this is one of the best solutions out there. Cons It's not necessarily the best option for more agile environments, it takes a lot of configuration to get the best out of it and if you may not utilize all the features that are bundled with it and you inevitably are paying for. There are other more lightweight options on the market and there are some solutions that let you cherry pick which bits you want. Review Source kD karenn D. customer service representative Consumer Services Used the software for: 6-12 months ### "the intelligent software" January 25, 2024 5.0 since it s a very useful tool and effective tool that we can use make life easier Pros it is very flexible customizations to help teams and the company Cons love everything about this software super satisfied Review Source CAO Cesar A O. Business Success Director Computer Software Used the software for: 2+ years ### "Increase your sales process success" January 28, 2021 5.0 Great product and support. This is the leading company for CRM and Sales in the enterprise segment. Pros Features already built make the software very easy to use, the sales process design was easy and the deployment is not so hard. Choose the right partner for th Cons You may need to rely in another reporting tool for detailed insights, dashboards only allow 3 filters at the same time. Reason for choosing Salesforce Sales Cloud Features and project scope. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Extended Features to cover the needs. Review Source Esha S. Customer Support Representative Food & Beverages Used the software for: 1-2 years ### "Makes work quicker and efficient." December 17, 2020 5.0 All my work is done from Salesforce, it has my templates and everything saved in it already so I am able to work efficiently. Pros It has all, Salesforce has so many features without being stuck or lagging. The best part is the team behind it is so quick that they bring out new and easy features now and then. Cons I mean honestly nope! I would've mentioned about the mobile application but after trying it everything went so smooth. Review Source Avinash G. jr. AI developer E-Learning Used the software for: 1-2 years ### "Easy to use for development" March 14, 2024 5.0 Overall good experience, i really like it Pros The deployment part as compare to any other platform dealing with large AL models Cons Nothing but some pricing factors occurs Review Source Joel E. Customer Success Specialist E-Learning Used the software for: 2+ years ### "Working in Salesforce helps me stay in tune with my team, once i got acclimated to its layout." March 26, 2018 4.0 Salesforce is the king of data collection and sharing client-facing activities. Sharing notes with my team or directors is easy as well as recording all of my internal and external interactions. Pros It's robust. There's a lot to learn but once you get the hang of it, you can use salesforce as a hub for all of your proactive and reactive interactions with your clients. I can log calls, run reports, add/update clients. It really is an end-all, be-all solution for my customer success team. Cons Limitations on project planning software integrations. While Salesforce can help me create action plans, there are other software solutions out there that are better at it. For example, it would be nice if I could fully integrate my data in Salesforce with the functionality of my Trello account. Salesforce is very robust but not optimal for project planning due to its UI and functionality. Linking it with another software, and adding a touch of automation, would give me the perfect solution for planning , executing and recording tasks on a daily basis. Review Source MAB MARIA ANGELICA B. AGENTE CONTAC CENTER Logistics and Supply Chain Used the software for: Less than 6 months ### "Calidad Operacional del Salesforce Sales Cloud" November 11, 2023 5.0 Gestionar solicitudes del cliente tales como: Estado de su Orden de Servicio Reclamos por entrega desconocida cambios de domicilio y datos de contacto autorización a terceros para recibir pedidos Consultar información a superiores Derivar casos a otras instancias Pros El acceso a la información del canal de atención al cliente la facilidad de gestionar requerimientos la confiabilidad de la información brindada Cons A veces presenta intermitencia para gestionar requerimientos Review Source AS Asheena S. Bid Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Salesforce Review" September 28, 2021 4.0 Salesforce is a great CRM tool and provides effective opportunity management when used effectively. Pros Salesforce is an excellent CRM tool and manages opportunities effectively through its workflow system. Cons The effectiveness of the software depend on the diligence of the users. It can become cumbersome for sales people. Review Source HB Houston B. Salesforce Administrator Used the software for: 2+ years ### "One of the most configurable and customizable CRMs on the market" August 8, 2017 5.0 Pros Trailhead is a very comprehensive training resource for learning just about anything within the Salesforce platform. It makes it easy for anyone to be come an admin. Cons Sometimes the lack of basic functionality features, or alternatively the imposed rigidness of certain facets of the system for seemingly arbitrary reasons, are incredibly frustrating for administrators. Seems like every other day I have to find a workaround for something that Salesforce shit the bed on and/or will not address when it is presented to them. Salesforce is kind of like ordering a pepperoni pizza, and when you receive it, it looks amazing and perfect. However, when you try to pull off one of the pepperonis, you notice that they are actually made of plastic, and are impossible to be removed from the pizza. When asking on the forums how to remove the pepperonis, you see a whole slew of other customers wondering the same thing, all at a loss. When asking Salesforce why plastic pepperonis were put on the pizza and integrated so deeply that you cannot remove them, you get either no response, or false promises to add real pepperonis to the pizza in the future (i.e. 10 years later, still "Under Review"). In the meantime, you're left to either carefully try to eat around the inedible pepperonis, or make your own pizza. That's is, after already paying for a very expensive, very unsatisfying pizza. Review Source AE Alix E. Customer service representative Marketing and Advertising Used the software for: 1-2 years ### "A great tool for businesses big or small" May 2, 2023 5.0 Overall great. Much more simple than the previous two systems that it replaced Pros Very user friendly. It's simple to use and keep all of your client information in one spot. An all in one marketing tool. Cons There can be hiccups when connecting to other software. There was an issue where duplicate accounts were created every time a new order was placed through our site. It was eventually remedied, but something to be aware of. Review Source VR Verified Reviewer Corp Dev Information Technology and Services Used the software for: 2+ years ### "Also Great for M&A Acquisition Funnels" August 29, 2023 5.0 Very easy to implement, manage, and has brough rigid process to the team Pros Ecosystem of Apps, very easy to integrate into lead gen software like Pitchbook and sync date in Cons Had to hire IT specialists to input special tools to make sure duplicate accounts were not created, I don't like that date last modified doesn't update when adding notes, or some fields. It is finnicky, and so reports sometimes we haven't updated an account when we have Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source MH M H. SDR Computer Software Used the software for: 6-12 months ### "SFDC is good once you learn how to use it " March 17, 2024 4.0 Pros SFDC has lots of features and report making capabilities that can help identify trends Cons The learning curve is quite high and hard to remember. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.