# Page 53 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 53 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 53 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 1301-1325 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RF Ritchie F. Director of Operations / Producer Entertainment Used the software for: 2+ years ### "Best Way to Track Projects and Contacts" February 12, 2022 5.0 Overall I love Salesforce Sales Cloud and I could not imagine going to a workflow without it. Client/customer engagement and interaction directly from Salesforce is easy. As is storing project data and contacts of vendors and crew that i work with. Information is key and this puts it all at our finger tips in the most organized way that I could imagine. Pros Salesforce can be built out specifically for your needs and is the most useful tool in my operations and production management toolbox. It makes contact details/storage/history available/searchable at your finger tips. This helps with client engagement, vendors, and crewing for projects. All of my projects are tied to my client and crew contacts as well. Cons Initial setup was difficult and I had to work with an expert to build Salesforce to be right for my type of projects. Review Source CB Carlo B. CEO Retail Used the software for: 2+ years ### "Best Dashboard console to view KPIs" October 20, 2023 4.0 Overall is great! It's expensive and the ROI is clear if you have a sales cycle that is longer than 1 month , B2B and selling to mid market enterprises. Pros I tried different CRM but Salesforce is the best when it comes to review Data. Building reports and dashboards is super easy and the results are 100% accurate. Cons It takes a bit too long to implement. If you go in the settings and you want to change a few things, you soon find yourself in front of hundreds of sections and voices and it's quite confusing. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Salesforce Sales Cloud I had experience with it Review Source Connall P. BDR Renewables & Environment Used the software for: 2+ years ### "SFDC is the gold standard for CRMs." May 25, 2021 5.0 I couldn't imagine using any other CRM. Pros My favorite things about SFDC is that it integrates with so much of the rest of my tech stack. Cons The UI is a little clunky at times, although Lightning has improved this somewhat. Review Source ES Ed S. CVO Marketing and Advertising Used the software for: 2+ years ### "Best Sales CRM " May 17, 2022 5.0 My experience has been super amazing using their Concierge support rather than hiring a developer to assist us with the development of our org Pros The ability to integrate with such a large number of 3rd party apps and build the ultimate tech stack Cons The platform is so powerful and has so many features and functionality, the more complex your use case the odds are you'll need to hire an expert to build out your org Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Salesforce Sales Cloud Hubspot is designed to be more of a all-in-one app as a Marketing CRM and a Sales CRM where Salesforce is a true Sales CRM that intregrates with a large number of 3rd party apps and specifically has a deep integration with Marketo, the gold standard in Marketing CRM apps Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Keap is not built for sales and sales enablement Review Source AS Akshay S. Digital Analyst Computer Software Used the software for: 2+ years ### "The gold standard of CRM platforms " April 18, 2023 5.0 This is a well-regarded industry standard CRM platform you can't go wrong with. Startups can look for cheaper options, but this is the gold standard for larger companies who have established practices and a roster of clients. Pros The best parts are the ability to customize the sales process, integrate with other enterprise tools, collaborative tools, real time analytics and mobile access. Cons Expensive solution - but the feature set, customizations and integrations with other platforms can make up for the additional cost. Review Source Elijah M. Social worker Human Resources Used the software for: Less than 6 months ### "Very tough for social work" March 10, 2022 3.0 Overall, I am not a fan of this product. It’s modern but doesn’t deliver on the promise to make my job easier. Pros I like that this product is more modern than what my company was using previously. Cons I dislike that this software adds a lot of extra steps for inputting data for my work. This adds a lot more time to get things done and I work on strict deadlines. Review Source CF Colin F. Director of Operations Events Services Used the software for: 2+ years ### "Salesforce does it's job, but wants you to use all applicatons" October 13, 2020 5.0 Quite expensive as compared to other CRM software that is currently available. Feels like a "pay-to-play" app, that keeps tacking on prices to your add ons. Otherwise, very useful for sales departments. Provides the accountability that is sorely needed while managing sales persons. Remove a large portion of the bickering that can occur between individuals. Pros Is a must for email tracing and email management. Highly critical for quote and pricing management. Allows ease of use for workforce management, by allowing anyone with access to view on going sales. Cons Really wants you to use all of the applications they provide, even if they're not all that useful in the moment. Review Source FA Faisal A. Digital marketer Marketing and Advertising Used the software for: 2+ years ### "Great software for CRM" September 24, 2022 5.0 It is a great software for any business to grow their business. It takes the sales to next level. It analyzes the sales data. Its dashboard is easy to use for any person. Pros It is needed for every marketing and business software for tracking their sales pipeline. it is easy to manage customer relationships. I like this software for all information is in one place. Cons Need to focus on UI. sometimes API is not working. sometimes can not scratch the information on an excel sheet. sometimes customized problems. Review Source Jessica A. Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "A Complex Solution for Sometimes Simply Problems" February 26, 2019 3.0 My experience with Salesforce has been largely confined to donor database/fundraising CRM functions, which may pre-define the context through which I have operated the software. But in many cases, I have found that the "custom solutions" provided by the Salesforce platform could have been far more easily mitigated by a much simpler solution (ie, a report that requires nearly 30 minutes to run and could have been simplified by a number of steps and did not require \*all\* the information that it included.) Furthermore, as someone who is fairly tech-saavy with CRM software, I often found myself running into issues of user error (ie, applying a filter that made an entire report no longer applicable) which I had no experienced in other platforms. Pros \-Very customizable (in fact, I have no idea what Salesforce looks like "off the shelf," because I don't think I have ever utilized a version that wasn't highly customized) -Impressive integration features with email platforms, scheduling tools, analytics, etc. -Huge market share in the industry, so a plethora of resources available, including user-generated forums and boards for common trouble-shooting Cons \-To truly benefit from the highly customizable nature of the product, I would recommend that any prospective buyer seek professional assistance in setting it up (know what questions to ask to get the answers you actually need) -The highly customizable features of Salesforce have led to more than one case of bugs and usability issues, especially across various staff departments and users -There is a real learning curve for many users, which can add to the "get in there and break it" potential of adding new users/admins/etc. Review Source VR Verified Reviewer Vice President of Marketing Computer & Network Security Used the software for: 1-2 years ### "The Kleenex of CRM but not the best CRM" October 18, 2022 4.0 Very customizable, perhaps not enough guardrails in place to protect from improper architecture Pros Ubiquitous integration with other systems Cons Inflexible report filtering toolsUse of Lead object in relation to Contact and Prospect is done poorly Reason for choosing Salesforce Sales Cloud Integration and perceived standardization Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Integrations Review Source jB jada B. Account Management Security and Investigations Used the software for: 1-2 years ### "Make Work life easy to Navigate. " March 7, 2024 5.0 It was super easy to use, and it helped clear up a lot of unnecessary systems, it was kind of like an all-in-one system. Pros I enjoyed how easy it was to use most system is overly complicated and can be imitating but this software was easy to learn and pick up on. Cons I would say something the system lagged but they may have been an internet issue, I'm not sure. Review Source AM Amanda M. Assistant Vice President Banking Used the software for: 1-2 years ### "Great for tracking B2B business encouters" April 17, 2021 5.0 Salesforce is a great tool for those in the sales or business-to-business marketing area. It helps keep track of anything and everything a customer or salesperson could need to stay on top of the account. Pros I love being able to reference past conversations, sales pitches, etc. at any time. Cons It can be hard to find things if you don't know what you're looking for. Review Source VR Verified Reviewer Former Travel and Water Consultant Leisure, Travel & Tourism Used the software for: 2+ years ### "End User: helpful tool" September 22, 2020 5.0 Great when using everything in the platform, finicky when used in conjuction with Gmail. Pros It made it easy to keep track of my leads, set reminders, track emails, and stay on top of my sales cycle. Cons It was finicky with Gmail. If I sent an email through Salesforce it would tell me when and how often the client opened the email. But when I sent emails through Gmail (my preference because of ease of access across devices) the Salesforce Lightning feature would track when I sent the email and upload the text to Salesforce but it would not track when and how often the client opened the email, which was a major loss of information. Sometimes it would fail to track the email at all. Review Source VR Verified Reviewer Director of Sales Transportation/Trucking/Railroad Used the software for: 2+ years ### "Go to CRM" January 12, 2021 5.0 Great experience that allowed our sales teams to be aligned. Pros For a mid size to large business it is your go to CRM to manage it all. Cons Integration with email was clunky. Need to hire someone to manage it effectively. Review Source TE Tawana E. Insurance Verification Hospital & Health Care Used the software for: 2+ years ### "Clean and Simple" September 27, 2020 5.0 Overall I enjoy using this product. We actually switched back to it from another product we used in its place. The team who met with us, more than once, to customize it to our needs was amazing. They were very accommodating and professional. I'm beyond relieved we switched back to Salesforce! Pros I enjoy the simplicity of the product. I use it daily, so it has to be effective and understandable. With the urgency in my position I have to be able to access and I put information in the necessary areas without any issues. The interface is clean and very user friendly. Cons The updated version I have no cons. The version before looked outdated. It didn't have a modern look and wasn't customized to my needs. The updated version has everything I need, and as things change, things can be added or removed. Switched from [Sunwave](https://www.capterra.com/p/172475/Sunwave/) Salesforce makes it easier to save necessary information. They also make it easier to run reports without any glitches. Our admissions team and myself as insurance verifier, find it fits our needs the best. Review Source ES Erica S. Director Education Management Used the software for: 2+ years ### "Pricey, but worth it! Helps manage project and client progress and deadlines so you move forward." February 27, 2018 5.0 Salesforce really helps make sure that nothing slips between the cracks. It provides a single, organized location for everything from personal notes about potential clients, to the ability to track potential profit. Pros Very customizable! With a good admin, you can set up Salesforce to collect, display, and track exactly what your team needs to know, with customized levels of visibility and access. I've used Salesforce for healthcare clients all the way to public school clients - Salesforce helps make sure that any client or contract can go from a "potential" to a reality by helping keep track of communication, notes, deadlines, and where projects are stagnating. For teams and execs who don't have time to drill down into the details, the ability to customize and create reports with graphics is fantastic. You can create a snapshot of where members of your sales teams are at (profit, conversions, potential money on the line, number of stalled projects, etc.) - a great tool for motivating your team and helping decide where to invest your energy. If you don't have time to run reports every day, you can customize your home screen to automatically see the follow-up reminders, graphs, and data that's applicable to your position and your priorities. Cons Salesforce's customization options simultaneously can be its best and worst feature. If your admin doesn't set up required fields, report parameters, and access settings, Salesforce can be an absolute nightmare for everyone on the team. If something feels "clunky" or "broken," it's probably in your settings, and not in the software. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: 2+ years ### "Good for enterprises... not so much smaller businesses" March 31, 2019 4.0 Salesforce has a lot of power, and with such a wide customer base, anything you need to accomplish has probably been done before. However, since it's been around for so long, it feels as though there are some restrictions on how much they're able to innovate - particularly with the user experience. You need advanced technical knowledge to accomplish anything out of the box. We had a scenario too where we had to manually fill 3 contact fields each time we created a contact, just to get the reporting we wanted. There might have been a better solution, but after putting hours and hours into it, it's not something we were able to figure out. Long story short, if you run a large organization and have technical resources, Salesforce is probably a great choice. If you're a small business or entrepreneur wanting to manage your sales process, there are more simple alternatives on the market. Pros \- A lot of flexibility - Integrates with most other software (like HubSpot) - Lots of tutorials/help docs since it's so widely used Cons \- Not the most user-friendly - Feels like enterprise software as opposed to modern technology - Very complex to accomplish anything out-of-the box Review Source RM Ryan M. Enterprise Account Manager Financial Services Used the software for: 2+ years ### "Salesforce Review " May 16, 2022 4.0 Overall it is ok. I do not think my company does a good job at setting up the product Pros I love that you are able to integrate with tons of other software. I also like that you are able to customize it to your company's needs Cons Is overwhelming if it is not set up correctly. Sometimes there are too many fields to manage. Review Source HM Hanane M. Freelance Marketing and Advertising Used the software for: 1-2 years ### "Marketing cloud " January 4, 2024 4.0 It was a great experience and it's still one of the best experiences I've had with so many apps Pros A distinctive application that helps users in selling, serving and marketing wonderfully Cons Difficulty finding it and sharing it with others Review Source CK Cem K. Sales Leisure, Travel & Tourism Used the software for: 6-12 months ### "Salesforce als Marktführer" January 6, 2023 5.0 Mit gutem Gewissen weiterzuempfehlen Pros Salesforce hat im Grunde genommen all das, was man im Sales braucht. Ein sehr wichtiger Punkt sind auch die Integrationen von anderen Produkten, die tadellos funktionieren. Leads und Daten erfassen, durch Reports Berichte erstellen und vieles weiteres ist super durchführbar. Cons Manchmal ist es etwas langsam. Unterschiedliche Designmöglichkeiten wären interessant Review Source VR Verified Reviewer Job Banking Used the software for: 1-2 years ### "Jok" October 25, 2023 5.0 Pros this software is of great importance for us professional managers Cons lately I notice a Burg problem frequently Alternatives considered [SpamTitan](https://www.capterra.com/p/168436/SpamTitan/) Review Source VR Verified Reviewer Mid Market AE Internet Used the software for: 2+ years ### "A Classic Tool for the modern business" July 26, 2020 5.0 I've always been a fan, since the day I started using the tool, you can actually create a custom search engine on google chrome for salesforce (I recommend you search and do it, you will thank me) Pros I've been using salesforce for the past 4+ years now. mostly in the capacity of a sales consultant. The amount of flexibility and data you can capture and keep track of is insane. It probably integrates with every top business tool (plugins). You could have all your data linked to the same lead/contact/account in one place. The ability to create reports, dashboards, different types of views just help stakeholder to build complete visibility for everyone and also keep track of how your team is doing (You do need some help getting used to the report/dashboard builder but once you get a hang of it, you won't stop) Cons While I use the application in a classic view, the new lightning version takes a lot of time to get used to (I know people say that the new version is better, and in most cases it always is). Review Source VR Verified Reviewer Chief of Staff Information Technology and Services Used the software for: 2+ years ### "Flexible software for enterprise " April 12, 2023 5.0 Pros Very flexible with great integration capabilities Cons You cannot customize the platformwithout an external / internal admin, making maintenance very challenging Review Source DF David F. Sales Operations Associate Mechanical or Industrial Engineering Used the software for: 2+ years ### "Love this software. Would recommend to most." September 18, 2020 5.0 Pros Where do I start? SalesForce is hands down my favorite CRM I've used throughout my career. From lead management to order processing, this software is your home. Im a big fan of SF classic, but have used lightning these past couple of months and I'm excited for the future of Salseforce. The customer service team at SF is top notch! Every time I have an issue I report it and I receive a phone call (usually same day) and my issue is resolved. I would recommend SF to anybody that is having any type of issues with their current CRM Cons Its difficult ot customize the CRM you want after your org is up and running. When you get a new CRM you start to find things you need or dont need. Coding in SF. for me, isnt easy so we use a 3rd party when we need to make internal adjustments. Other than that, I love SF Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Salesforce Sales Cloud We were able to do more in our organization with SF than we would have been able to do with NS. Not to mention, NetSuite is very expensive Review Source MC Mirela C. operatore call center Consumer Services Used the software for: 6-12 months ### "Grazie Salesforce" November 22, 2023 5.0 Salesforce è una piattaforma estremamente potente che ha trasformato la nostra gestione dei clienti. La sua interfaccia intuitiva e le robuste funzionalità ci hanno permesso di ottimizzare le nostre operazioni di vendita in modo significativo. Pros Grazie a Salesforce, la nostra squadra ha sperimentato un aumento notevole nell'efficienza e nella collaborazione. La capacità di monitorare le attività dei clienti, gestire i lead e analizzare i dati in un unico sistema concentrato ha migliorato notevolmente la nostra produttività. Cons Non ci sono molti inconvenienti che ho riscontrato col l utilizzo di questo softwer. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.