# Page 57 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 57 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18782 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18782) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 57 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 1401-1425 of 18782 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TH Tara H. Inventory Production Specialist Automotive Used the software for: 1-2 years ### "Essential and easy to use with minimal training" January 15, 2020 4.0 Overall my experience is positive. The tool is an essential business platform and is really in a league of there own in this type of market. The glitches the product does have do not prevent me from being able to use the tool - they simply require a bit of a workaround that does cost minimal time. Pros What I enjoy most about the software is the ability to view an account from all business aspects. In one simple home view, you can see all basic information about an account, the products that have been purchased for that account and even detail as specific as to whether or not the business on an account has been trained on a specific platform or not. Cons While I love that in one view you can see so much information, this does cause for difficulty finding exactly what is needed for my role in a given moment. Often times I find myself searching a page for keywords rather than having the ability to scroll and find where I need to be on my own. I should note there are some workarounds for this issue and pages do have the functionality to be filtered to only information that is needed for a specific role, but that does require a level of skillset I do not have. When sending an email in Salesforce, there is a character limit which I understand may be necessary but that does not make it any less frustrating when errors are being thrown with a simple user interface message stating "too many characters" instead a string of red text appears that is not exactly readable or easy to make sense of. Review Source SD Sandra D. Ausführender Agent Information Services Used the software for: 2+ years ### "Salesforce Sales Cloud" October 9, 2023 5.0 Pros Die Suche nach Kunden und Adressen ist sehr einfach, auch dass man die Cloud im Browser in mehreren Tabs öffnen kann, ist sehr von Vorteil. Cons Dass es vielleicht einfacher gemacht werden kann, E-Mails direkt an den Kunden aus der Cloud zu senden. Review Source VR Verified Reviewer Administration, Compliance Support Used the software for: 6-12 months ### "We are a small company looking to grow, and Salesforce was our first big step towards that" June 8, 2018 5.0 Pros Coming from RedTail, which was almost primative, Salesforce was a huge step and culture shock for us (in a good way). We realized there was just such a more efficient way to run our business utilizing Salesforce, it one-thousand percent lives up to its reputation. I like that there's so much room to customize it - if we want to add a new field in "Account Type", we can do that - if I want to assign a lead to a team member, I can do that, if I want to track an e-mail or log a call, I can do this as well. At this point in our company, business development and fundraising is mission critical and Salesforce helps us get to where we need to be. Cons Unless you're paying for Premium service, speaking to an actual representative for answers can be a bit of a drag. There's no direct customer service line - so if we have a question or need help working our way through a problem, we have to "log a case" through Trailblazer and wait for a call. They push using Trailblazer to find your answers, but sometimes we don't have the time to search and just want to speak with an actual human being, and with Salesforce there's no easy way to do this without first going through their online community. Review Source VR Verified Reviewer Manager Market Research Used the software for: 2+ years ### "Easy to use and fast to learn" January 7, 2021 5.0 Pros Salesforce makes it easy to track all interactions with a prospect and/or client- from the start of the outreach process with that cold call to when the sales opportunity closes. From there, you can manage the relationship's touch points- tracking when calls are scheduled and other activities. It's also useful to track your goals or progress toward those metrics. Cons With the shift from Classic to Lightning, the interface itself looks better (visually). The dashboards are more interactive, but I have difficulty editing the reports now. In the Classic view, it was easier to edit reports but now I have trouble doing so. Review Source Ryan S. Membership Account Executive Computer Software Used the software for: 2+ years ### "The best there is...but also could be better..." September 12, 2019 5.0 Pros Salesforce is incredibly powerful. It gives the ability to manage a pipeline from lead to customer better than any other software out there. It honestly can do so much more than any one company can effectively utilize. It is scalable for a start-up or a company with tens of thousands of employees. Cons Because Salesforce has so much capability, users can get lost in the weeds. What I mean is that most companies will not lock down Salesforce enough. There will be some reps working in Classic, some in Lightning. There will be some reps using the Sales Console and some using Sales. With everyone doing things differently, it is very difficult to put into place best practices. Another dislike are the load times for accounts and such. Since it is cloud based, load times are effected by the resources dedicated to the program and quite frankly companies always skimp in this area. Review Source Chandra S. Operations Supervisor Logistics and Supply Chain Used the software for: 2+ years ### "Various Tasks in One Place" December 1, 2019 5.0 This has put all of our Workforce tasks in one spot. Salesforce helps with time-off requests, schedule generation, forecasting, adherence, and so many more. Salesforce also helps with KPIs, call monitoring, and desktop analytics. Pros With Salesforce, I am able to accomplish various tasks. Workforce planning is one task that Salesforce takes care of work ease. Another task that I'm able to accomplish is KPIs and live recording of my agents work-related actions. Cons It can be difficult to ensure that Salesforce is developed to your needs. We experience many issues with slowness and constant maintainence. To be fair, this may be because we have high expectations and we are a large company. Review Source VR Verified Reviewer Marketing Manager Financial Services Used the software for: 1-2 years ### "Is the price and learning curve something you can afford?" May 26, 2020 5.0 We are using salesforce as our CRM. It is the only one that actually works with our other systems. We really like having one environment to operate in as opposed to several systems. Pros The marketing automation is hands down the best in the market. The ability to nurture prospects through the sales cycle is amazing. Lead generation tools are top-notch, sales tools, and the sales system is set up for growth, and customer retention is a breeze as well. Cons It is expensive to implement. We needed a consultant to help us with setup, which was not cheap. Also the learning curve for over 200 employees took time. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) We made the switch so we could monitor all marketing efforts in one system. Review Source VR Verified Reviewer CEO Banking Used the software for: Less than 6 months ### "organizational software with a lot of clutter" February 7, 2021 3.0 While overall the solution is satisfactory, there are still a few points for improvement, which are often not discovered until after a few days of in-situ use. Pros Salesforce is one of the most successful customer relationship management (CRM) solutions on the market, and especially one of the best known. He is clearly the leader in the world ... the interface is well done and a variation of information sources. Cons There seem to be inconsistencies in the way certain attributes work, which sometimes leads to having to create a custom solution for something that already exists as a standard solution. For example, some standard fields do not allow you to define a default value. In these cases, you are forced to create a custom field with the same name just so that you can have the functionality you need. Review Source BJ Brian J. Communications Apparel & Fashion Used the software for: 2+ years ### "Order and customer management system " October 12, 2020 5.0 We’re able to optimize website order flow, customer management, and order management, all through a modern platform that confirms to several other systems in our order flow seamlessly, allowing us to quickly implement this system and maintain it. Pros We use this program to process orders as well as maintain the customer database. In addition, this program exports data to a separate shipping system to complete order flow. The order and customer management aspects are helpful for quick and speedy updates. From a customer service standpoint, we’re needing the ability to track and edit customer profile details, such as resetting the account password, or updating an address, or checking on loyalty program data. From an order perspective, this helps track more details on how an order was placed, discounts used, and more, allowing us to better troubleshoot order or system issues and deploy remedies more quickly. Cons The UI is great, although sometimes the search system can be a bit finicky. This isn’t quite boolean, so unless you know what you’re looking for, you could struggle to locate it. Fortunately, we use several systems that provide the key details in the event that a broader search is needed. However, the number of parameters you can search for in SF is great, so I find this con is rarely affecting performance. Review Source CC Curtis C. RAMP Manager / IT Support Construction Used the software for: 1-2 years ### "Not Complainers but…" March 1, 2021 4.0 Recording data & customer relation Pros It is helpful that we can record every step of a Workorder. Cons From our perspective SF blew the way it handled the migration update of SF Maps. When we were notified about the migration, we tested SF Maps in the sandbox and after months of testing migrated the product to our live instance of SF. Shortly afterwards, our users noticed a couple erratic behaviors that disrupted the application. The SF Maps technical people tried to help, but the fix required many hours with our developers who found issues not known to SF technical people and cost our company thousands of dollars which SF refused to help with! Our frustrations were compounded when we found it impossible to make our concerns known to SF management. From our perspective SF purchased Map Anything, made changes to incorporate it into SF and then let their clients eat all the cost of updating their product! Our company had earlier purchased Map Anything and had done custom developement. We had already absorbed significant costs to run Map Anything. The fact that we could not address our concerns to SF Management is very disturbing. They basically said..to bad, you are on your own and were unwilling to work something out with us! Sometimes large companies make you feel small. Beware of updates! Review Source VR Verified Reviewer Team Lead Information Technology and Services Used the software for: 2+ years ### "Does what it says on the tin" October 13, 2020 4.0 All in all, a very useful tool and has improved my business and daily workflow substantially. Can't recommend it highly enough for all to use. Pros It's a force for your sales. Great tool that goes a long way to helping improve my sales pipeline and I would recommend to all Cons Making it integrate with excel would be good, I am old and like excel. Tying the two together would have been helpful when transitioning to salesforce. Review Source AH Adam H. Project Manager E-Learning Used the software for: 6-12 months ### "A great customer crm system" May 22, 2024 4.0 We have a positive experience with the system in our company Pros It is an easy to use and integrate system Cons The staff training and onboarding can take some time Review Source AR ALEJANDRO R. Lead Commercial Excellence Admin Business Supplies and Equipment Used the software for: 1-2 years ### "The excel of the sales" October 27, 2020 5.0 My overall experience with SalesForce has been really positive, it is my favorite tool at work. I am still learning bout some of the features that can be applied to my position. Pros What I like the most about SalesForce (and I am a big fan of it) its the possibilities that it offers to a user, it is really unlimited! I have been using it for a while and I always learn a new way to use it at work. In my case I can use it to track sales, to contact customers, I use it as a google searcher, I make reports and I can analyze my teamwork, I am absolutely in love with this software. Cons I actually haven't found any problem with SalesForce, it os really useful and easy to use, its display its beautiful. Review Source Vedran P. Senior Technical Architect Information Services Used the software for: 2+ years ### "Top CRM, although very expensive" April 16, 2022 5.0 Pros I love using Salesforce as a CRM tool, as well as a tool to automate internal processes. The "out of the box" functionality can support all your sales processes and on top of that, it can be easily extended to support more features like CPQ, Quoting, etc. Cons It is very expensive. Licenses are per user and there are other limitations within a license so you have to be careful when making the purchase Review Source VR Verified Reviewer Account Manager Education Management Used the software for: 2+ years ### "SalesForce-The Ultimate CRM" March 26, 2019 5.0 I've been working with Salesforce for 2-3 years now. I love it. It helps me keep track of e-mails, people, cases, leads, accounts, and much much more. It's definitely a high-level CRM; I wouldn't suggest this CRM for beginner companies, but for larger or growing companies-Salesforce is a must. Pros The swiss-army like nature of the platform; or essentially, the variety of options available to document any and all information that you'd to save in terms of sales, accounts, leads, cases, and much more. It is literally a one stop shop; you can even send your e-mails through it-don't even need to log-in to my regular inbox half of my work days. Cons It can be a bit tricky to understand how to use some of the variable options due to their being so many options. Mass Deletion of tasks, for example, was a bit of a hassle to understand and figure out. Thankfully there is great customer service and account managers that can help you figure such things out. Review Source DH Danielle H. Owner Restaurants Used the software for: 1-2 years ### "Salesforce-the FORCE behind the sale " January 23, 2024 5.0 Love it’s easy and ability to do just about anything you need. Pros The ease of navigating through all your tasks in one centralized location. Cons It was more on my end that coming from multiple different systems it was an adjustment that I had to get use to. Review Source MM Monica M. Client Project Manager Telecommunications Used the software for: 2+ years ### "Salesforce as a tool for Project Management " April 19, 2022 5.0 Its something i use on every day to keep track of everything we have in our sales funnel, also during post-sales processes Pros How clean it is and once you get use to working with it you get to enjoy all of its features Cons Sometimes building up certain reports are tricky Review Source AA Amanda A. Client Support Services Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Mid-tier pricing for good reports, decent management" October 9, 2020 4.0 It works! The customer service is outstanding. Reporting gives you a drill down to any depth you desire. There are some kinks that could be sorted on the function of links to make them more intuitive so one doesn't have to 'remember the secret code' to find the correct data fields. Contact management is often a struggle in high-turnover fields, but finances, documents, and hierarchies seem to be upfront. Pros I like the reporting functionality of Salesforce. I can work with upper rights individuals to add very minute customizations to already existing reports. There is a lot of data collected that can be used in reporting. Attaching documentation, assigning tasks, tracking ledger entries versus corresponding invoices, and contact management function in an above average way. The Chatter function gives great, quick connections to employees and collegues company-wide. Customer services is fantastic and highly responsive. Cons There are some link issues. It's not as intuitive as one would hope. You can find the information from record to records or within a hierarchy, but you have to know the best process to get where you want to be. The data is there, but finding it can be a challenge if you are not experienced in the system. Also, the entering of demographic information is a lengthy process. You want the data, you have to work to get it all entered. Making mass contact updates seems dauntingly impossible, especially for industries that experience a lot of turnover. Review Source VR Verified Reviewer Senior Delivery Manager Information Technology and Services Used the software for: 2+ years ### "Critical business software" December 27, 2020 4.0 Reporting is awesome once built Pros Design layout, spacing on screen, functionality in reporting Cons Sunsetting SKUs in a pain. The upgrade in 2019 to 2020 was a pain Review Source SK Siddharth K. Catalog Associate Information Technology and Services Used the software for: 2+ years ### "Priduxtivity Booster" May 14, 2022 5.0 Pros Easy Access and Essy to learn language. More productivity in less time Cons Nothing found yet. Great job Salesforce team Review Source Alejandro C. CEO and Founder Marketing and Advertising Used the software for: 2+ years ### "Top shelf for a reason" September 12, 2021 5.0 It's been everything we've asked for at my last 3 jobs, even with different teams implementing and managing, it's never disappointed. Pros I've been using CRMs for the better part of the past 2 decades and I've witnessed how Salesforce.com ate up the market, and for a good reason: their ability to release new features, integrate user-requested capabilities and of late, AI and automation cadences made it by far the most complete option out there. Cons It's pricey, and customization is expensive. Review Source Samantha N. IT Project Manager Used the software for: 2+ years ### "Salesforce CRM, very useful and easy to use." April 18, 2018 4.0 A representative can easily verify if a potential client is already being requested to prevent us from looking disorganized with a potential client. Pros Salesforce allows you to add as much customization as you think necessary. You can get granularity with your Salesforce configuration, creating different configurations with profiles, record types, page layouts and other permissions, the product can manage contacts and potential customers, providing an easy way to configure key tasks and indicators for communication, we have our integrated email and text marketing tools, as well as our own tool. It's good to have everything in one place, what I like most about Salesforce is their ability to follow up. Our teams can make informed decisions based on the data reports we have created. Cons I often dislike how clumsy the system is when going through different sections, but that's more of a specific reference to the way our Salesforce administrator decided to set it up. Salesforce has a steep learning curve from an administrator's perspective, and although Salesforce offers many resources to learn, it takes time to get to the point where you can see how poorly your implementation partner did it, which makes it difficult to correct your mistakes. Review Source VR Verified Reviewer Sr Executive Sales and Research Information Technology and Services Used the software for: 2+ years ### "One of the powerful CRM ever" May 11, 2019 5.0 I am using this CRM for more than three years and found that creating a campaign , tracking each and every accounts and contacts are very easy and very effective with this platform. I can see the overall and complete picture in it. I can say this is one of the powerful CRM I have ever seen. Pros I like almost everything about Salesforce. Salesforce user interface is amazing, it is very easy to use, effective, fast, reliable and secure. I am using it for more than 3 years and found no issue till date. Salesforce mobile app is amazing and very easy to use too. I like the way we can maintain our database, create the campaign and track each and every account in this amazing CRM. Salesforce dashboards have amazing features and give a proper view of what an organization wants. Cons There is one thing that I like least about this CRM is that this CRM is a little bit expensive compared to other CRM but I think it is worth to spend on this platform. Review Source CD Chad D. Sales Construction Used the software for: 2+ years ### "Salesforce through the small guys eyes" December 18, 2018 3.0 My review is from the sub-100 employee company perspective. Salesforce is obviously the gold standard of CRM software and has built its reputation on being the biggest and the "first" enterprise scalable software. Unfortunately, because of that and it's domination of the market, it seems to rest on its laurels and not adapt. The software is highly reliant on third-party applications that run on the platform and many of those are "fly by night" developers who make a quick buck adding a feature then never updating the code. In an age where the services we use (for instance Gdrive or Onedrive) consistently tweak and adjust their PIS, you can easily get stuck on the expensive Salesforce platform and no ability to use that connected service after a weekend API update. If you are a developer you will find "clunky" code and plenty of opportunities to interfere and even break other developers code the client is using. As a user, it's very unintuitive is no customized. The terminology used feels like a foreign language. Why have a follow-up call be a "marketing opportunity." I understand Salesforce uses a 20,000' methodology and everything can be customized, it's just strange to me they can't offer an "out of the box" solution. Everything said, Salesforce is not for a small to mid-sized business, I feel it's for those needing the horsepower for 500 or more employees. It's a horrible investment for very small companies (less than 50) Pros Lots of features. A strong and dedicated community of users. Almost unlimited number of outside developers to create customizations. Cons Lots of features many poorly implemented or impossible to use. An almost unlimited number of outside developers to create customizations many of which conflict with other features and support can be horrible. Review Source VR Verified Reviewer Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "Salesforce is great!" January 6, 2021 5.0 Have used Salesforce for ~1 year. It's been a great tool for managing a sales pipeline, including all the needed data for opportunities, and providing insightful dashboards. Pros The quick views of the custom sales dashboards is insightful, I can view personal results as well as our team's results at a glance. Cons Integration with my Gmail inbox has been a bit clunky and as a result some emails weren't tracked properly in Salesforce - needs to be refreshed daily. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.