# Page 59 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 59 - Is Salesforce Sales Cloud the right Contact Management solution for you? Explore 18785 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18785) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 59 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 1451-1475 of 18785 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shehin S. admin Information Technology and Services Used the software for: 6-12 months ### "sales force sales croud" March 14, 2024 4.0 convenience of use. easy access to data overall average product but quite expensive. Pros great tool for a sales team. useful for sales department. customization capability is great. Cons its quite expensive. subscription based. needs improvement in many areas. Review Source MW Mark W. Marketing Manager Environmental Services Used the software for: 2+ years ### "Salesforce clous" August 8, 2023 4.0 Useful for keeping marketing contacts organized. Pros The database is very useful as a CRM and keeping up with contacts across many locations Cons This is a very labor intensive database. Users must be very detail oriented and pay attention to what they do in order foer it to work properly. Reporting for daily activities is too spread out over the different dasboards Switched from [Act!](https://www.capterra.com/p/175860/Act/) Upgrade Review Source KB Kristin B. Customer Service Non-Profit Organization Management Used the software for: 2+ years ### "Great system!!" April 6, 2021 5.0 Overall this is a great system! I would highly recommend this to any org large or small. It’s great for all kinds of tracking! Pros This was a great system for tracking all calls/ tracking all trouble shooting in a clean format. We used this to review and keep track of all the information/updates/ trouble shooting completed.. as well as the contact info and contract information Cons The only con I can think of (which really isn’t a con at all) is there is Sooo Much you can do but also means so much more to learn and possibly even cause an error in reporting Review Source BG Briann G. Sr. Admin Consumer Goods Used the software for: 2+ years ### "Nothing better than Salesforce" May 4, 2023 5.0 Overall, Salesforce drives us to be better for our farmers, who are also our owners. The data that Salesforce provides us we are able to share in a monthly report to farmers that wouldn't have the time to review everything. Pros What I like most about Saleforce is the ability to house all my documents for over 950 of my farmers. It keeps everything from their contract, photos of the conditions of the farms, the milk production rates, address of the farm and billing address since it can differ and so much more. The amount of data we can input then creates amazing charts and graphs for me, the user so I can visually see productions rates for all farmers in one area. Our company can then target a specific market area. Cons When uploading files I would like the option to 'drag and drop' rather than having to physically upload each document. Review Source VR Verified Reviewer Digital Marketing Manager Internet Used the software for: 2+ years ### "Great CRM System - Requires Patience" May 7, 2019 5.0 Overall, I think Salesforce is a great program that will help take your business to the next level, especially if you want to keep your marketing, sales, and support data all in one place. Pros The highly customizable aspect of Salesforce makes it the perfect solution for any company - you can easily tweak it to suit any internal processes or flows in place without requiring an overhaul of your entire business. The apps available on the Exchange, as well as all of the integrations that other systems offer for Salesforce help keep all of your data in one single source of truth. Cons The reporting and dashboards functionality could use some work to make them more robust. In the past, I have purchased reporting tools that integrate with Salesforce to help give me more of the data I need. I have also had a difficult time reaching a support team member - tickets have gone unanswered for up to a week before. Review Source Francesco G. Enterprise AE Financial Services Used the software for: 2+ years ### "It works, and then some" February 3, 2022 4.0 Overall my experience was alright, it's not my favorite but I will continue to use it. Pros Salesforce makes it easily to deploy an omni channel solution to your company's efforts and unifying existing and new data in a fresh CRM. It doesn't have a steep learning curve and works decently well for what it is. Cons Salesforce can be clunky, it can be slow, and it isn't exactly user friendly. You do have to learn how to use it Review Source CS Chris S. Senior Packaging Consultant Packaging and Containers Used the software for: 2+ years ### "Great product" April 14, 2022 5.0 Salesforce allows our business to manage our customers, contacts, leads, and opportunities. This allows us to be more efficient in the way we work and report numbers. Pros I especially love using chatter, being able to build and report on opportunities, as well as using the marketing email templates. Cons I've only had a positive experience using Salesforce and can't think of any that I don't like about it. Review Source VR Verified Reviewer Assistant Financial Advisor Financial Services Used the software for: 1-2 years ### "This program is the greatest tool in the finance industry. " August 1, 2018 5.0 Key benefits that I received from this product were definitely the simplicity of looking up clients with a click of a bottom.. seeing everything in virtual form that I have worked on with them. This product makes a filing cabinet look so outdated. It keeps me organized with all paperwork and keeps me updated with all my clients Pros I have used this program for 3 months now and it makes client organization a breeze. It helps me stay organize where others lack. It an entire network where I can have everyone I work with in one place. Searching for people is extremely easy. I can look up a clients portfolio, check their accounts, look at their investment objectives and even check the last time I have met with them through the network that sales force provides me with. Great product!! Hightly recommend! Cons I have nothing bad to say about this product! The only thing I wish is that it was created sooner because everyone who did not have the privilege of using this great reasource was at a complete disadvantage. It's such an easygoing application and helps me everyday achieve greatness. Review Source Rachel Anne P. HR Facilities Services Used the software for: 2+ years ### "Salesforce Sales Cloud boosts effectiveness" March 17, 2024 5.0 Pros It is easy to use especially in making quotations and providing good customer service Cons Some people are unaware of using this system Review Source VR Verified Reviewer Head of Advancement Information Services Higher Education Used the software for: 2+ years ### "Top-notch CRM software" September 6, 2018 5.0 Been using Salesforce for more than 9 years. With so many options and such a level of flexibility, it's been challenging to keep a stable setup, not because of the Salesforce platform, but for the lack of definition of some of the business processes in the organization. For those strong and well stablished processes it's been a great experience in general terms. Pros The flexibility to design business processes, adapt data sets to business needs and the continuous improvement and delivery of new functionalities. Also the many possibilities to solve business needs, i.e. app exchange market, integration with other components (marketing cloud, social studio, etc.) and incredible personalized applications like NPSP (Nonprofit Success Pack). Cons Reporting is not as strong as the rest of the software. Lightning experience is still slower than classic. Licensing is quite complex and there's a risk of end up paying for things that are not needed. Review Source BP BENJAMIN P. Président Real Estate Used the software for: 1-2 years ### "SALESFORCE, UNE SOLUTION TOTALEMENT INADAPTEE POUR LES TPE" February 20, 2024 1.0 Un investissement important pour notre TPE qui était censé nous faire gagner du temps et de l'argent mais qui, au final, s'avère être totalement l'inverse. Pros Les avantages étaient très nombreux lorsque j'ai échangé en visio avec les vendeurs (ou plutôt apprentis voleurs) de Salesforce. La solution semble très simple à paramétrer et apporte de nombreuses facilités dans la gestion de clients et de projets. De plus, le prix élevé devient tout de suite très attractif si vous vous engager pour 2 ans. Tout cela est une belle arnaque pour les TPE : Il faut avoir fait des études informatiques pour pouvoir paramétrer ce logiciel ou alors payer des consultants très cher pour avoir un outil qui ne correspondra jamais à ce qui vous a été présenté pour vous le vendre. Je trouve les méthodes de vente de Salesforce scandaleuse et mensongère. Cons Paramétrage impossible si vous n'êtes pas informaticien avec un support technique uniquement en anglais Un coût extrêmement élevé pour une solution qui ne nous sert pas Un service après vente inexistant Review Source TOMIA R. Enrollment Specialists Government Administration Used the software for: 2+ years ### "Salesforce is where it is at" April 16, 2026 5.0 Love using this product during training, it is just like you are working a live dashboard, it great for training Pros This is the best software to use when training, The sandbox is just like a active dashboard and is very easy to follow Cons I have not had any bad experience with the product so I dont have any complains as of right now. Its good Review Source Vergin A. Manager - Client Services Marketing and Advertising Used the software for: 2+ years ### "Comprehensive and customizable tool which needs some developers eye on updates" January 2, 2019 5.0 If they focus on customer care and updation of the features more frequently, then this can receive all 10 stars Pros This is a comprehensive and customizable to which stores all the information to save the sales departments time. It also has customization options where you can pick what you want. With this tool we gained access to customer information so easily. Its cloud based so you can access info anywhere. As a client services manager, i wanted access even during my vacation so this definitely helped me. But i still doubt whether it caters to a company with 200 employees Cons Definetly customer support needs to be improved, when you leave a message it replies you some ages after. Expensive but a proper customer care should be given for what we pay and also its open to developers and some times some features are outdated. Need to focus on medium size businesses covieniece too Review Source VR Verified Reviewer UX Insights Strategist Computer Software Used the software for: 2+ years ### "The best CRM out there" August 25, 2019 5.0 I have used so many crm tools, from name brands, to new and upcoming tools, to even homegrown and Salesforce is the best hands down. Great tool for all in the organization. Is you train your folks properly you should have less issues, and it provide full transparency. Try them all and you'll eventually come back to the same conclusion, Salesforce is the best and the crm you need. Pros Easy to use, Easy to track information both current and past. Easy to share information with team, and even when doing your commissions. Great tool to track your meetings, people that are coming inbound and engagements. Integrates easily with your email to track everything. Single source of truth when seeing performance, tracking it over time, and providing context to others within the org. Cons Has its issues with duplicates, and having to weed them out over time. Sometimes difficult to track closed won deals through the initial meeting or initial opportunity. Review Source VR Verified Reviewer Head Of Partnerships Computer Software Used the software for: 2+ years ### "Telesales Standard, But Requires Customisation and Long On-boarding" March 7, 2019 5.0 When the company reaches a certain size, it makes sense to go with Salesforce. The computing power, dashboards, ad-hoc analyses, realtime updates are incredibly useful. Once past the learning curve, the sales team really excels with Salesforce. Pros \- any plug in we could ever want is available - incredibly adaptable to your scenario - reporting made easy - dashboards for all interested parties: C level, managers, employees - stores massive amounts of data Cons \- requires a few people to set up and maintain the software, to adequately make use of all elements of the software (incl. dashboards, reporting, bug fixes, installing ad ons - expensive per user, compared with other products in the category - sales team required a couple weeks of on-boarding and getting used to the software. There are many components to learn and adapt - not as intuitive as it could be, especially when geared for entry level employees Review Source VR Verified Reviewer CFO Accounting Used the software for: 2+ years ### "Great software solution and support " August 15, 2023 5.0 Pros Great sales execs that really understood our needs.We knew we were buying "best of breed" and were happy to be led by Access's expertise rather than replicating our old system.As a consultant I often recommend Avcess to my clients. Cons Integration with our old systems but not an issue Review Source DR David R. partnership manager Financial Services Used the software for: 2+ years ### "SFDC H.I. " March 22, 2024 5.0 Pros easy to use and integrates with all of our work applications to help increase sales and manager sales leads, ops and closed and lost business. Cons no cons at this time, works great for our needs Review Source VR Verified Reviewer Account Executive Broadcast Media Used the software for: 2+ years ### "The Gold Standard, But Expensive" March 25, 2021 5.0 The service is incredibly expensive, especially for a smaller company. Alternatives like Pipedrive are quickly becoming the norm in the digital marketing and digital ad sales space. Pros The application is intuitive. The preloaded sections are easy to understand and universally applicable. Cons Nearly every sales rep across marketing and advertising has used this application so there's little training required but I find most changes require getting in touch with an account lead or manager. I often felt like the simplest tweaks or changes required involving someone from Salesforce making it much less turnkey than I had hoped. Review Source VR Verified Reviewer Business Development Specialist Automotive Used the software for: 6-12 months ### "Cloud will carry the data weight " March 22, 2024 4.0 involves no extensive technical knowledge, and because Salesforce is so popular, finding the developer or admin who will make the necessary changes is simple. Pros Salesforce-based tools can be created more quickly by utilizing pre-built parts and an existing solution as the foundation for new development. Cons APEX coding can be difficult. It suggests that even if you have an internally IT team, you will still require the assistance of Salesforce developers. Review Source Nathan P. Director of Client Training and Onboarding Computer Software Used the software for: 2+ years ### "Salesforce is a pain to use, but it's the best option out there" October 19, 2018 4.0 My experience overall has been positive because Salesforce is the best on the market. If there were a tool that offered the same type of customization and integrations, I'd be willing to consider that. But in the meantime, Salesforce is head and shoulders above the rest in terms of their ability to bring all of your data into one place and allow you to manage and store it in a way that makes sense for your business. Pros The integrations are essentially endless, as are the functionalities. Once you learn how to use it, the work flow is really solid. The customizations are unparalleled. Cons The ramp-up and training time can be arduous. Feels like it was put together ad hoc over the course of several years, so sometimes everything doesn't work in concert as you'd expect. While the customizations are the best, they do take a lot of time to set up, and there is a delicate balance once it's created, so editing those customizations is often tricky. Review Source AM Amos M. Account Manager Insurance Used the software for: 2+ years ### "Everything about Salesforce Sales Cloud is likeable. No disappointments." September 11, 2023 5.0 has made marketing and issues concerning sales an easy and enjoyable processes. I highly recommend. Pros I am a very contented user and am happy to share my insight about this software. It has a well organized dashboard with everything well placed to suit the needs. Navigation is made easy and straight forward. The dashboard is always likeable. Perfect notifications and a broad range of information. Cons Salesforce is super cool. No cons can be derived from it. Am all okay with what I get. Review Source John Christopher D. Virtual Assistant Marketing and Advertising Used the software for: 2+ years ### "I love Salesforce Sales Cloud on my Lead gen work" March 25, 2022 5.0 Pros I love on my Lead generation work it is my best buddy while doing my tasks and creating data base, it is the tool that satisfies me it helps me to be productive and enjoy the comfort of getting quality leads Cons I like the least is the pricing it is not cheap though, but it just good to maintain getting quality leads all the time Review Source SK Sarah K. Assistant Controller Oil & Energy Used the software for: 1-2 years ### "Love Salesforce!!" September 30, 2021 5.0 I like the ability to plan ahead, and also the in depth notes you can add to your call logs as well. It's good to see where you have leads and follow-up and make future plans directly in the accounts. It's quite neat when you figure out how to customize reports or searches, for example if you are visiting a certain area of your city for Sales drop-ins, you can search for other potentials in that area. Pros Salesforce is a great software if you are in the sales world. Inside/Outside sales can both benefit from this software . My favourite features are the integration to email for tracking emails, call logging, and call planning. It's easy to plan your schedule in advanced using Salesforce and execute your calls seamlessly. Our business had a strong mentality to plan ahead, so we liked to use this to plan our days ahead of time and it always helped the work flow smoothly. Cons I found getting used to the different features when you first start using the software and getting things customized to your liking can take more time. Once you are set up and use it a few times it gets easier though. Review Source VR Verified Reviewer Assistant Human Resources Used the software for: 1-2 years ### "Excellent " February 24, 2024 5.0 Pros Its customer care service and products are great. They solve any queries on priority bases. Cons Nothing, its all good. Cloud service are excellent. Review Source RC Ryan C. Account Manager Computer Software Used the software for: 2+ years ### "Salesforce is the perfect option for a client Support Portal and ticketing system." August 29, 2023 5.0 Great! The ability to dig into data and generate daily weekly and monthly reports on clients, open tickets and aging projects has help the efficiency of our team. Pros It is versatile in that it allows the client to have accounts to enter trouble tickets where our support team can triage and if needed send to development for more investigation and fixing. Cons It is so robust that some features are not always intuitive or visible. It can require digging into the software a bit and reading help files. Also permissions of your account play a big factor in determining what features you can and cannot use. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.