# Page 6 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18781 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18781) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 6 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 126-150 of 18781 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use UN Uyen-Vy N. Pharmacist Hospital & Health Care Used the software for: 2+ years ### "Decent, but can use customizations" May 1, 2025 3.0 It's decent and we have used it for years. Pros It's a good place to put all notes for a patient. Integrates well with our reports. Cons Wished that there were more customization options and features. Also wished that it integrated into our McKesson Enterprise pharmacy system. Review Source VR Verified Reviewer Product Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Top rated Deals and opportunities management software for B2B Industry " January 25, 2025 5.0 I am using this software for mainly opportunities and deals management and setting up the follow-ups for all my high priority deals. This software is also giving me the remainder for missed followup and now i am able to do my work efficiently using this software and able to track all my deals in single place. Also their reporting Dashboards are upto the mark with 100% accuracy. Very satisfied with this product. Pros Customizations as per the business requirements and mobile app for field sales team working at different locations. Cons Initial setup cost is high and also onboarding time is very high. They need to work on these two aspects. Switched from [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) Very few features were provided at high cost and not fitting as per the business requirements Review Source PM Philip M. Administrator Education Management Used the software for: Less than 6 months ### "Great Potential but Learning Curve" November 4, 2025 3.0 My experience has been up and down. It has great potential to be a wonderful system but it may only be useful for just admin staff and not all workers. Pros It is nice that it aggregates all the data and keeps everything together in one place. It has a system that allows us to escalate issues and find the correct team. Cons This system can be challenging and it is not user friendly. You have to be trained in this system in order to utilize the function. It is also expensive. Review Source CR Chad R. Account Management Computer & Network Security Used the software for: 2+ years ### "Daily User of Salesforce" April 28, 2025 5.0 I like using SalesForce. I find it pretty intuitive from a customer database, tracking/quoting perspective. Pros It's one of the best CRM platforms in existence. Been using it for years. Cons The amount of data, if not stewarded properly, can clutter your daily experience. Review Source Jon Z. Success Manager Computer Software Used the software for: 1-2 years ### "It Can Work For You" January 20, 2025 3.0 Pros easy interface, loads in a reasonable amount of time Cons not robust enough in features or customization Alternatives considered [Copper](https://www.capterra.com/p/141642/Copper/) Reason for choosing Salesforce Sales Cloud mostly based on industry standards and the promise from the sales rep that the tool would provide everything we needed and more Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello is outdated and cumbersome . We wanted a modern CRM with all the "bells and whistles", and that's what Salesforce promised us Review Source WH William H. Senior Account Executive Computer Software Used the software for: 2+ years ### "Best CRM I have used to date" May 16, 2025 5.0 My over all experience with Salesforce is great, the last system I used was like Tetris and Salesforce is like Black Ops 6. Pros The best CRM I have used, easy to use, great reports and integrates into all the software we use like HubSpot and Chargebee. Cons It’s difficult to say what I like least as it functions bette than any other system I have used, I would say it could look more visually pleasing but it does the job. Review Source RW Robin W. Executive Marketing Assistant Health, Wellness and Fitness Used the software for: I used a free trial ### "Salesforce Sales Cloud—A Powerful CRM for Modern Dental Marketing" November 30, 2025 4.0 Overall, Salesforce Sales Cloud is great software for dental practices running more complex marketing operations. However, it would be best suited for dental practices that need deeper reporting and attribution and are willing to invest in CRM administration. Pros As someone working in the field of dental marketing—Sales Cloud provides a centralized place to capture and manage every inquiry when it comes to getting leads from Google Ads, Facebook and our website. Automated lead assignment helps ensure new patient calls or form fills don’t fall through the cracks and custom lead stages allow our practice to tailor pipelines around consultations, insurance verification, treatment plans, and follow-up sequences. Cons The program may not be ideal single-location practices. Salesforce may feel overwhelming and expensive compared to simpler dental CRMs. If implementing for front of house staff, it can be overwhelming to train and add this piece of software to staff who already juggle phones, scheduling, insurance, and patient interactions. Review Source RM Refa M. Country Manager Marketing and Advertising Used the software for: 2+ years ### "Salesforce: le crm le plus performant du marché " May 2, 2025 5.0 Cela fait maintenant 3 ans que je m’en sers quotidiennement et j’apprécie énormément les MAJ qui sont très fréquentes Pros C’est le crm le plus adapté pour un bon commercial. La simplicité d’utilisation est vraiment bluffante et ça permet d’organiser au mieux toutes les tasks à réaliser pour tout type de lead Cons Salesforce est certainement plus chère que des concurrents tel que HS ou Sugar crm, mais il reste à mon avis le plus performant Review Source fM faizan M. Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Review as a business man." June 9, 2025 4.0 The overall experience is very good. salesforce is one of the best system for running a business. We can easily integrate other systems with it. with salesforce there is no need of paperwork and forms. report creation is very easy with sales force. Pros The data is more manageable when it is all linked and the. we can easily sort the data. You don't need to worry about PC security if everything is stored in cloud storage. Easy access. Cons Sometimes it gets difficult to access from another country, sometimes we won't receive codes for verification. i do appreciate the security but it does affect me sometimes. Switched from [Findmyshift](https://www.capterra.com/p/115536/Findmyshift/) Salesforce has more features. We can not only keep staff data but we can also track performance, training etc. Review Source LS Liz S. business development Medical Devices Used the software for: 1-2 years ### "Love Sales Cloud. " November 24, 2025 5.0 We've used Sales Cloud for years and all our employees seem happy and love the features and ease of use in a very growing corporation from 200 to 750 employees now. Pros Love Sales Cloud, the user interface is phenomenal, setup was a breeze, scheduling is simple, ease of use also a 9.5. Cons Loved it all. Maybe a little pricey but hey price is objective these days and value for money is definitely already built in. Review Source EP Esha P. Manager- key accounts and projects Logistics and Supply Chain Used the software for: Less than 6 months ### "Transformed Our Workflow – Reliable and User-Friendly!" August 24, 2025 4.0 Overall, once the team got used to it, Salesforce became a core part of our daily operations. It saves time, improves visibility, and ensures we don’t miss important customer interactions. I’d recommend it for medium to large businesses looking for a powerful, scalable CRM. Pros Salesforce has really helped us organize and manage our customer relationships more effectively. The platform is highly customizable — you can set up dashboards, automate follow-ups, and adjust workflows to fit your exact process. The reporting and analytics tools are very strong as well, giving clear insights into sales performance and helping us spot opportunities early. Cons Salesforce is not the easiest software to learn. New users often need training, and the system can feel overwhelming at first because of how many features it offers. The cost is also relatively high, which might be challenging for smaller businesses. Review Source Ajay N. Material Management Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Sales force advantages over SAP." March 3, 2025 5.0 Sales force has advantages over other system in terms of minimal data entry , ease of use and sales data analysis. Pros Ease of use for sales engineer. And simplicity in data analysis. Cons MRP planning is much better sdp system compared to sales force. Switched from [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) Flexibility in sales force and minimal data entry. Review Source NM Nrupa M. Marketing Operations Manager E-Learning Used the software for: 2+ years ### "A Flexible, Scalable CRM, That Delivers - With the Right Oversight!" April 9, 2025 5.0 Salesforce Sales Cloud has been a powerful and essential tool for sales team and for marketing team to manage leads and the pipelines. Pros Visibility to sales pipeline from lead to close - allowing sales and marketing teams to track every interaction, automate tasks, etc. Cons Complexity of customization - if multiple teams are making changes over the time without clear documentation, it can create a lot of complexity. Review Source EC Ellen C. First Line It Support Computer Software Used the software for: 1-2 years ### "A powerful tool that is essential for any business " September 29, 2025 5.0 I am pleased with Salesforce, I can utilise its large amount of features and its very user friendly especially as it’s available as a mobile app too. Pros Great value for money, easy to use and good integrations with Outlook, Slack and Gmail. I also am pleased with the Salesforce app on my mobile too. Cons Sometimes support times can vary and if you want extra premium support this does come at an additional cost. Review Source Melissa M. Manager Entertainment Used the software for: 2+ years ### "Salesforce Cloud review" January 14, 2025 4.0 My experience was extremely positive. it was easy to set up, easy to add and maintain users and kept me and my team on track as we worked through prospecting and closing Pros Salesforce Sales Cloud is really the penultimate option for sales teams to manage and control their pipeline, it is efficient and intuitive in its needs for CRM Cons the costs per person become prohibitive and make it difficult for small businesses and not for profits to utilize, even with special pricing for each unit. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel is a spreadsheet, not a CRM system so the business case was a simple one Review Source AM Andy M. Senior Account Executive Hospital & Health Care Used the software for: 2+ years ### "One of the best CRM tools" May 5, 2025 5.0 I'm having a very good experience with the use of Salesforce Sales Cloud. The tool is very complete, i can't recommend it enough ! Pros Very usefull tool for sales, extremely complete and very customizable. I recommend it Cons A proper training program or better support on taking control of the tool would be very usefull for first time users Review Source VR Verified Reviewer Data Analyst Retail Used the software for: 6-12 months ### "Powerful CRM with Great Features " September 12, 2025 4.0 Pros Comprehensive CRM with powerful tools, customizable interface, easy setup, and strong value for managing sales efficiently. Cons Steep learning curve, high cost, occasional bugs, and slow customer support make it challenging for smaller teams. Review Source VR Verified Reviewer Business Analyst Information Technology and Services Used the software for: 6-12 months ### "CRM Platform with best features specific to particular industry" January 24, 2025 5.0 I am using salesfroce sales cloud for mainly CRM work, where i have intergrated my digital paltforms with Salesforce sales cloud and able to capture the leads directly into CRM, then i have setup workflows and routing for lead distribution among team and able to manage the pipeline as well and maintained all our contacts in the database. by using this our marketing and sales team collaboration is very easier and now they are doing all lead and deasl management tasks very quckly and giving more time for closing the new deals. Pros I liked their inbult tool chatter for collaboration with internal teams, where i am able to share updates and documents. Cons As compared to other CRM Platforms in the market pricing is higher for each individual user, they should implement usage based pricing instead of giving too many features in one package. Review Source SS Sam S. Salesforce Administrator Computer Software Used the software for: 6-12 months ### "Powerful Tool with a Learning Curve, but Worth the Investment" November 9, 2024 4.0 My overall experience with Salesforce Sales Cloud has been positive. It’s a powerful tool for managing customer relationships and sales processes, and once you get the hang of it, it can really improve how you work. The platform helps keep everything organized and gives you a clear view of your sales pipeline and performance. It took some time to learn at first because there are so many features, but the customization and automation options are worth it. The ability to work from anywhere with the mobile app is also a huge plus. Overall, it’s a solid tool for any sales team. Pros What I liked most about Salesforce Sales Cloud is how easily it can be customized to meet business needs. It helps organize and manage customers and deals in a flexible and simple way. It also allows for quick and accurate reporting, making it easy to track performance and make decisions. The integration with other tools and the mobile app make it convenient for sales teams to work from anywhere. Cons What I liked least about Salesforce Sales Cloud is that it can feel a bit overwhelming at first. There are so many features and options that it takes time to learn and get comfortable with everything. Also, the customization options, while helpful, sometimes require more technical skills or extra support from a developer, especially if you want something very specific. It’s powerful, but the learning curve and setup can be challenging for new users or small teams without a lot of tech resources. Review Source JB Jody B. Marketing et Events Marketing and Advertising Used the software for: 1-2 years ### "la gestion commerciale" May 25, 2025 4.0 Utilisation quotidienne de Salesforce Sales Cloud pour gérer les ventes et les relations clients. Très complet, mais un peu complexe à mettre en place au début. Pros Tout est centralisé : contacts, opportunités, rapports. Super personnalisable et bien connecté à l’écosystème Salesforce. Cons Configuration longue et pas toujours simple sans formation. Le prix peut vite monter avec les options avancées. Review Source GJ Guillaume J. Acount Manager Hospital & Health Care Used the software for: 2+ years ### "Un CRM comme on les aime" May 5, 2025 5.0 J'utilise le CRM pour la gestion de l'ensemble de mon portefeuille client. Utilisation quotidienne et travaille en équipe. Pros La synchronisation de l'ensemble des données de l'entreprise et la gestion instantanée. Cons Je n'ai à ce jour pas relevé d'aspects négatifs après plus de deux ans d'utilisation Review Source QD Quinten D. Account Executive Computer Software Used the software for: 1-2 years ### "Essential for every SaaS company" July 3, 2025 5.0 Pros Amazing place to visualize your book of business, accounts, and to keep track of leads and contacts. The ability to make reports and dashboard increasing my productivity greatly. Cons The UI could look better, as well as it could be more intuitive. But overall no complaints on salesforce. Review Source Jimena R. Search Engine Marketing Specialist Food Production Used the software for: 2+ years ### "definitely need and, therefore, you can consider them as an essential ally for my company!" November 14, 2024 5.0 Of course, for the first several days, I faced somewhat a problem to orient myself in all the functions and characteristics of Sales Cloud. However, thanks to the depth of the excellent technical support team that you offered to us, it simply took us a short time to address any concern that we developed. Pros The use of Sales Cloud in our company has led to increased performance rates in sales aspect, as well as a considerable enhancement of clients management. In conclusion, it stained to say that Salesforce Sales Cloud has been a great partner to support our company. We have established that it has assisted us in enhancing our performance, enhancing the communication with our stakeholders and expanding our sales. Cons Salesforce Sales Cloud is easy to navigate, which is perhaps my favorite aspect of it because the company can tailor its functions to the needs of the company. Thanks to the BI tool, we can find out sales opportunities and enhance the way how to promote sales effectively. Review Source MB Marine B. Account Manager Hospital & Health Care Used the software for: 2+ years ### "Le logiciel CRM le plus complet bien que compliqué" May 9, 2025 3.0 Pros Il propose beaucoup de fonctionnalités pour un logiciel de gestion de base de données clients. Le meilleur du marché à ce jour Cons Je le trouve très compliqué, pas assez ergonomique et ludique. Les dashs et croisements de données restent durs ou longs à implémenter. La connexion avec le téléphone reste instable. Review Source IC Isabella C. RevOps Manager Information Technology and Services Used the software for: 2+ years ### "Comprehensive CRM" April 16, 2025 5.0 I use this everyday in my job and am satisfied with the experience. Pros It is a really comprehensive CRM that can meet a lot of unique needs your company may have. Cons Salesforce Lightning Experience takes longer to load and is a lot more bulky visually than Salesforce Classic. Major overhauls to Salesforce require months, dedicated personnel, consultants, and a lot of deliberation. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.