# Page 7 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18781 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18781) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 7 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 151-175 of 18781 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TR TRISH R. Program Manager Insurance Used the software for: 1-2 years ### "Great costly product " April 17, 2025 4.0 Daily user of many components of SF. Company heavily utilized. Marketing scheduling budget reporting more Pros Does everything it great. Very useful and easy with other programs. Wish not so costly Cons Pricing is too high. Would love better pricing for multiple users. Also tidy up the reporting features for easier use Review Source mG marin G. account manager Computer Software Used the software for: 6-12 months ### "Salesforce avis " May 27, 2025 5.0 bonne expérience sur salesfocre meme si au début c'est dur de s'y mettre entre la mise en page et le nombre d'informations, au final on s'y accomode Pros la possibilité de suire efficacement nos opportunités de business, de la prospection a la signature puis l'onboarding Cons la mise en page est clairement depassée et pas agréable c'est le gros point noir de cette super plateforme Switched from [Access Vincere Evo](https://www.capterra.com/p/152350/Vincere/) j'ai changé d'entreprise et donc de logiciel Review Source AB Akhil B. Partner Account Manager Information Technology and Services Used the software for: 1-2 years ### "One the best Sales CRM there is " March 14, 2025 5.0 I’ve been using Sales Cloud for more than 3 years now and can confirm that this is one the best CRM suites out there if not the best. The ability to create and manage the opportunity with the sales strategy and lifecycle is great. I really like the intuitive design and the updates aren’t in the way of managing opps. New features are introduced frequently which is a plus when managing a portfolio of customers. Pros An agile cloud based CRM which is essential for keeping up with changes within the organization as well as customer demands. Opportunities, quotes and much more can be done in workflows and makes it easier to manage leads Cons Needs a mature sales ops team to drive meaningful outcomes Review Source WD Will D. Associate Airlines/Aviation Used the software for: 6-12 months ### "Great tool!" April 6, 2026 4.0 It has been a solid and satisfying experience, creating ease of use and manageable site interactions. Pros It has great continuity for the aspects of website hosting, creating a smooth flow for changes in structure. Cons It has many times where the data from the site and the input from the UX is not fluid and creates lag or extraneous prompts. Review Source Orçun E. Partner Construction Used the software for: 2+ years ### "Salesforce Sales Cloud is a great solution for construction industry" January 27, 2025 5.0 Pros meets our requirements in managing the sales process in our construction company. Cons is quite good in features aspect but can have a cheaper pricing. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) offers a unique feature set in sales tracing side. Review Source CV Christina V. CRP Insurance Used the software for: 2+ years ### "all-in-one solution platform" April 3, 2025 5.0 Overall, I have had a good experience using platform one It was set up and ready to go - no complaints. Pros I appreciate the many features and capability it offers. it’s not difficult to train people how to use the software. all-in-one solution, you can manage your leads, contacts, customers and more as you use the tool to maximize your potential to close more opportunities. Cons the customization can be very difficult to do, and it isn’t always the most user-friendly platform Review Source AG Ana G. Customer support executive Capital Markets Used the software for: 6-12 months ### "High clientele management software" May 17, 2025 5.0 It is very good for high volume clientele especially for big companies. It has everything you need for support systems, email, inbound and outbound calls, chat support, etc. Pros The salesforce we used at work had caller ID options which is very advanced compared to the sales management apps i've used with other companies. Cons Salesforce doesn't have that high IQ incorporation of contact details saving, wherein it automatically pinpoints which company or contact details the client comes from Review Source JS Jack S. Finance Director Financial Services Used the software for: 6-12 months ### "Salesforce Sales Cloud" March 26, 2026 5.0 is a key tool for structuring sales tracking and improving visibility over the pipeline. Pros Opportunity and account management are very comprehensive. The tool integrates well within an already structured business environment. Cons Implementation can take time and often requires adjustments. Without well-organised data, the platform can quickly become complex to use on a daily basis. Review Source MS Myriam S. Commerciale Automotive Used the software for: 2+ years ### "Logiciel incroyable " April 28, 2025 5.0 Sales force ma permis de trouver des prospects davoir un reel suivis avec eux donc une meilleur prise en charge Pros Il facilite la recherche de prospect donc cest un gain de temps important il a un suivis precis Cons La seul chose cest quil faut avoir une super connexion a internet sinon RAS logiciel au top Review Source JH Jennifer H. Director of S.O.C. Transportation/Trucking/Railroad Used the software for: 2+ years ### "A good cloud based CRM software" April 8, 2025 4.0 Salesforce remains the best CRM application for growing our business because of the amazing features Pros I really like the dashboard. It was pleasing to the eye. You can handle a lot of information with it. Cons I didn't like the built in email message creation. it was unreliable, sent random unformatted emails. Review Source VR Verified Reviewer Senior Associate Accounting Used the software for: 2+ years ### "Salesforce Data Integrations" July 22, 2025 4.0 Pros We use as our primary CRM system, and what I appreciate the most is how easy it is to integrate with most of the other applications we use for data. Cons Oftentimes, Salesforce integrations do break between our other applications, which is cause for frequent troubleshooting and breaks in the data. Review Source RG Rylan G. Performance marketing specialist Legal Services Used the software for: 2+ years ### "Can’t Live Without It" April 10, 2025 4.0 Pros It’s great for tracking the status of leads and sales opportunities Cons It’s not very user-friendly. We have to consult with a salesforce specialist to be able to set it up in the way that is most useful to our team. Review Source LJ Latonya J. Insurance agent Insurance Used the software for: 1-2 years ### "Salesforce, easy enough to use" April 2, 2025 4.0 Pretty easy to use the layout is pretty simple too Pros Easy to use easy to use once you download it’s pretty much there. I didn’t have to uninstall and reinstall for to work properly. Cons I didn’t any negatives I guess maybe if they can convince some of the drop downs Review Source mM margaux M. Account manager Hospital & Health Care Used the software for: 1-2 years ### "Parfait, outil très solide " April 25, 2025 5.0 Usage quotidien de l'outil et véritable clé de la communication interne entre les équipes Pros Outils multifonctions, permet de piloter l'aspect commercial et de suivre les performances Cons Temps de chargement très souvent long, surtout sur les oridnateurs windows 10 et 11. Review Source RC Regina C. Process Specialist Financial Services Used the software for: 2+ years ### "A helpful platform " April 25, 2025 5.0 The experience was good because there was so much to learn, yet once you’ve learned it, streamlined the proceses Pros It’s a platform that holds various types of data and assists in perform work tasks Cons Some of the capabilities were slower than other systems and took more time to learn how to operate it. Review Source DC Daniel C. Insurance Agent Insurance Used the software for: 2+ years ### "Salesforce Review" December 10, 2024 5.0 Overall experience has been good. Took some time to understand the software but overtime it has been a great tool to use. Pros I like many features Salesforce has to offer. I have a decent book of business so I really like Service Alerts & Notifications. This feature gives me the ability to stay organized while being able to review increases with clients to better retain my book of business. Cons The thing I like least about Salesforce is creating filters. I am not really sure how to create filters and need a better understanding on how to do so. Review Source RI Riana I. Account Executive Entertainment Used the software for: 2+ years ### "Good platform " May 7, 2025 4.0 It is good and easy to use. Easy to teach and learn when onboarding a new trainee. I wish there was a summary dashboard Pros Easy to use and learn the platform. Easy to integrate with work and other systems as well. Easy to make notes and keep track Cons While it is easy to make notes, there should be a dashboard where you can quickly see a summary of an account Review Source CM Cara M. Client Manager Marketing and Advertising Used the software for: Less than 6 months ### "Salesforce Sales Cloud Review" July 23, 2025 4.0 I have been using Salesforce for about 6 months and I use it daily to track activities, tasks and communication with clients. Pros I really like that Salesforce can connect with different platforms that we use. I also like that it is easy to navigate and see other teammates activities. Cons The set up has been a challenge. When my company rolled out Salesforce it was a great concept, but it has taken time to get it where we need it to be to meet our daily task needs. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) The ability to integrate with other platforms, having everything in one location Review Source RG Ruchir G. Lead Product Manager Human Resources Used the software for: 2+ years ### "Good product, can be improved." April 12, 2025 4.0 Overall, gets the job done in an efficient manner. However, the interface is not easy to navigate and needs a steep learning curve for new users. Pros Great product with SaaS based availability and great integration with other enterprise level software. Cons Clunky interface given the multiple capabilities that sales teams need to access on a day to day basis. Review Source IG Ivery G. Sales Specialist Medical Devices Used the software for: 2+ years ### "Happy Force" March 19, 2025 5.0 Great experience, easy to maneuver after training on different pages, and how to upload documents Pros I love Salesforce, it's a great system to use when selling products to the general public. I have used it with multiple companies. Cons I cannot think of any cons, only the issue I have trouble with I believe to be user error not, the product as a whole. Review Source CD Chris D. Vice President of Digital Sales Marketing and Advertising Used the software for: 2+ years ### "Great software that helps you be more successful" December 5, 2024 5.0 Used it at multiple companies both as a user and manager/admin levels. Always found it useful and wondered how companies survive without something similar. Pros It allows users to stay organized and on task, also while balancing the needs of the overall business. Cons While a plus to have so many features, it can be overwhelming. Take some time to complete some additional tutorials and training, and it will help. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Salesforce Sales Cloud It was all-incompassing of what we needed. Review Source AG Aaron G. Area Director Non-Profit Organization Management Used the software for: 2+ years ### "Salesforce is a Top Tool for Work across Large Teams!" November 22, 2024 5.0 Pros The convenience and use across large teams Cons The learning curve is steep. Some processes take a bit of time to master Review Source HB Holly B. Contract resolution specialist Public Relations and Communications Used the software for: 1-2 years ### "Salesforce keeps dominating the CRM field " January 9, 2026 5.0 It was been a user friendly experience and has an open API that works well with other apps to provide a seamless experience. Pros Everything was unified and user friendly. Quick dashboard view to see all organized tasks and key metrics for organization Cons None. It is easy to use and has many advantages which i enjoy. I have used it in many organizations that i have worked for Review Source SA Soby A. sales rep Computer & Network Security Used the software for: 6-12 months ### "overall good tracking" May 13, 2025 5.0 Overall Salesforce is a great way to track accounts and leads for your sales org Pros It is a holistic view of all opportunities and pipeline in one place. You can link to other people in the org and you can track all actions from within the platform Cons It has a slightly hard learning curve but once you get the hang of it, it gets easier to work with. Review Source GA Gabriel A. Admissions Associate Education Management Used the software for: 1-2 years ### "Best Enterprise CRM tool in the market to manage your prospects & clients" March 5, 2025 5.0 Great experience, much better than my previous experience with Microsoft Dynamics CRM or Oracle Sales Cloud Pros \- Great interface: very intuitive - Great performance: fast to open & modify data - Great flexibility: easy to configure it & adapt it to each company Cons \- the multi-tab navigation could be better, sometimes it opens a new tab instead of a sub-tab - Einstein Call Insights is not ready yet, it can't understand my words correctly Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.