# Page 70 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 70 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18765 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/61368/Salesforce/reviews

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Salesforce Sales Cloud

4.4 (18765)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 70 - Reviews of Salesforce Sales Cloud

## Showing most helpful reviews

Showing 1726-1750 of 18765 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NR

Nichole R.  
Director of Admissions  
Education Management  
Used the software for: 6-12 months

### "Salesforce may take over the world"

December 4, 2019

5.0

Salesforce has been great to keep track of our students. The fact that we have remote agents that work all over the country and different school locations throughout the west coast having a system that allows remote managers to oversee what employees are doing is fantastic. It makes communication and status updates easier to do on a daily basis.

Pros

Salesforce has a TON of options. They work with you to build out exactly what you need to keep track of. I work for a college and we track the enrollment progress of each of the students. We are able to take notes, mark down specific tasks, completion dates, and move them through the stages that are specific to our particular college. It's integrated with Volcocom (not great) so that our contact center can reach out to leads. Salesforce has been flawless, Volcocom was not. As a manager I have oversight to see what my employees are doing and can assign them leads, tasks, and view reporting to make adjustments.

Cons

Salesforce, while intuitive, has a little bit of a learning curve to it. They do provide a ton of resources for you to learn. Just be prepared that with all of the options you have it can become a tad bit overwhelming.

Switched from

[Velocify](https://www.capterra.com/p/129463/Velocify/)

The company wanted to make a switch to be able to do more and have more customization options, assign tasks, etc.

Review Source

LAB

Loren Anne B.  
Customer service representative  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "user-friendly tool"

December 30, 2023

5.0

Above comment says it all. Great tool I've used so far.

Pros

Easy to navigate and it loads fast. I love how it was designed as well.

Cons

So far, I don't think there was a part of this app that I don't like. So far so good.

Review Source

CM

Clarence M.  
owner  
Insurance  
Used the software for: 6-12 months

### "New Review Salesforce Sales Cloud"

March 25, 2022

4.0

I have come to like most of the features and we will keep using it

Pros

The client management feature with this system helps us keep track of clients policies etc.

Cons

Until you get used to it the quoting and client management systems can be cumbersome.

Switched from

[eCMS](https://www.capterra.com/p/67689/eCMS/)

It was a company requirement.

Review Source

VR

Verified Reviewer  
Branch Manager Customer Service  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Smart Bussiness Solution - Salesforce"

January 12, 2021

5.0

Pros

It has been 5+ years I have been fimiliar with this smart business solution that always helped my organization to meet standards that currently market is looking for. The best part is regarding more fucus on sales, contract and lead management that always accelerates an orangizational sales as well as collective growth in competitive environment.

Cons

Fimiliarity with the products is very essential as it needs little training for making customized reports and dashboards.

Review Source

VR

Verified Reviewer  
Underwriting  
Insurance  
Used the software for: 2+ years

### "Good to keep track of business"

March 21, 2021

4.0

Overall a good experience to keep up to date with daily goals and the calendar reminders are great too

Pros

It’s a great tool to keep track of where we are with new business quotes and it’s all saved on the cloud with document storage which is quite handy. You can customize how you see the screen and it’s helpful

Cons

Sometimes the customization is limited and has more complex features which may not be user friendly. It’s heavy reliance on the cloud may be a downside especially when there is down time

Review Source

JH

James H.  
Compliance Associate  
Computer Software  
Used the software for: 1-2 years

### "Salesforce"

September 11, 2023

3.0

A helpful workflow and life cycle solution for businesses.

Pros

The stage by stage feature, which for Compliance makes it easy to see where workflows are pending action.

Cons

The overall space is quite 'busy' and important items are sometimes hidden or not easily accessible.

Review Source

AS

Andy S.  
Senior Service Delivery Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Our business uses this software mainly for finding new business opportunities."

February 15, 2018

5.0

Get insights like opportunities using the software's Opportunity Management. Get a full view of the customer, such as activity history, communications, discussions, and social mentions using the Contact Management. Tracking deals and looking for competitive information is easier with the Sales Collaboration module. Likewise, the Sales Performance Management lets you set metrics-based goals and amplify winning performances of sales reps to motivate a healthy competition in the team.

Pros

Our business department uses this software because of the opportunities using the software's Opportunity Management. Get a full view of the customer, such as activity history, communications, discussions, and social mentions using the Contact Management. Tracking deals and looking for competitive information is easier with the Sales Collaboration module. Likewise, the Sales Performance Management lets you set metrics-based goals and amplify winning performances of sales reps to motivate a healthy competition in the team. it also offers many more useful features such as track clicks, create campaigns, and automate the whole process to generate quality leads and cut the sales cycle. The Lead Management, Marketing Automation, Sales Data, and Partner Management apps allow you to create a systematic pipeline from lead to conversion. it will accelerate production on the field or at the office. Log calls, reply to hot leads, or work opportunities in real time.

Cons

Like any software it has its own quirks. Sometimes you have to go through multiple steps to get to the screen you want to use.

Review Source

Ankush B.  
Manager Finance  
Information Technology and Services  
Used the software for: 2+ years

### "Salesforce Sales Cloud: Pipeline Analysis on the go!"

April 17, 2022

4.0

Salesforce Sales Cloud is gamechanger tool and highly recommended for big enterprises. Sales pipeline analysis and reporting is quick and easy.

Pros

Salesforce Sales Cloud is a feature loaded tool and very easy to use. Following are the Pros of the too: - Sales Data for specific period - Multiple attributes and fields to analyze data - Ready and quick data import/export - Follow ups - Detailed data to analyze pipeline - Quick data dashboards - Various readily available report - Helpful in sales forecasting

Cons

Although Salesforce Cloud sales is great tool for any enterprise but the pricing of the product can be reduced to reach mass audiences and enterprises.

Review Source

ksB

kani selvan B.  
Director  
Aviation & Aerospace  
Used the software for: Less than 6 months

### "Excellent"

May 7, 2023

5.0

Excellent tool for tracking all activities, as well as generating income and expenses. This programme can quickly adapt any features and functions, and it will always run well. It is used by departments like marketing and finance to gain a deeper understanding of customers and their past. Since the first lead for the customer was generated, everything has been updated and altered as needed. When a customer visits our page, their activity can be found. That gives us a brief idea of the preferences and choices of the customer. However, compared to the standard Salesforce mode, this one requires more clicks and takes longer to use. Dashboards function incredibly well because they offer a real-time database with information about client availability and user productivity.

Pros

Customer Online/Offline Statuses are simple to track. and, with the use of a few tools and modules, can keep track of total revenue generation. With UI, performance is excellent. Reporting is done using high-end, sophisticated systems like Einstein analytics. Excellent Data Visibility and Mobility

Cons

For reporting, Einstein analytics is employed, which is quite sophisticated and some consumers don't understand it. The right training is necessary. There is no integration with any marketing or other sources. Some applications are integrated with it, but not all.

Review Source

Kathlene May D.  
Virtual Assistant  
Marketing and Advertising  
Used the software for: 2+ years

### "I love Salesforce Sales Cloud"

March 25, 2022

5.0

Pros

I love Salesforce Sales Cloud, I do lead generation with this software and it is does the job way back 2009 it still helps me to put my leads in place and create great database

Cons

I think its he price, it is somewhat not too affordable to use

Review Source

KM

Kenneth M.  
Capture Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Great tool"

January 21, 2022

5.0

It is really a great experience, helps in organization pipelines and maintaining hygiene

Pros

Salesforce is great for Account and Channel Management, opportunity qualification and review

Cons

It takes time to upload the documents and access them

Review Source

VR

Verified Reviewer  
Freelancer  
Financial Services  
Used the software for: 2+ years

### "Salesforce has market advantage to be one of cloud computing market leaders "

January 15, 2021

4.0

I rate my experience as very good

Pros

I am happy to use salesforce services, especially the integration of multiple services with cloud and computation services. Salesforce provides its users and customers with speedy, powerful and highly customizable services, in addition to efficient and elegant data analytics tools The integration services of wide range of application in an efficient manner , in addition to Salesforce's user-friendly productivity features form crucial add-in features

Cons

I liked the least is pricing policy, Salesforce is a bit pricy especially for standard subscription and individual and small team users compared with other service providers

Review Source

VR

Verified Reviewer  
Marketing Manager  
Legal Services  
Used the software for: 1-2 years

### "A highly complex, extremely agile CRM system"

December 9, 2018

5.0

Pros

Salesforce has a feature set that would blow your mind, and a customizability that you won't be able to imagine. In the past 2 years that I've worked with the system, I have not seen something that it's not able to do in one way or another, it's just a matter of complexity and time. You can get really creative with how the system can run and the reporting capabilities are great for managers.

Cons

It's very complex to set up and get it running just the way you need it. Even though it's presented as a tool for small and medium businesses, I would guess it's more expensive than most SMB's can afford, especially considering that you need to hire a company to set it up for you, which can cost tens of thousands of dollars, and then provide training for your team, an administrator and if you require further development, you need a Salesforce specialized developer. It gets extremely expensive

Review Source

Florence B.  
VP Marketing  
Computer Software  
Used the software for: 2+ years

### "The SaaS standard, but sometimes not as intuitive as I would like"

January 21, 2021

4.0

The leading CRM in SaaS, but needs to keep thinking about how to improve the UX and reporting.

Pros

It's the SaaS standard, and therefore connectivity to anything is possible. The UX is improving over time and slowly but surely it's getting a bit easier for non-Salesforce trained people to use.

Cons

Reporting. We always end up doing our dashboards in Google Data Studio because it's easier, faster and more intuitive. I also find that things can be very slow to load, which slows down our sellers at times. Hubspot seems to run much faster (on our marketing side of things).

Review Source

Nick D.  
Account / Sales Development Representative  
Computer Software  
Used the software for: 2+ years

### "Powerful software if used correctly"

November 30, 2018

4.0

Used it as a record keeping and CRM tool in a sales capacity

Pros

You can do alot with the system from automating inbound leads, and the pipeline through they go and controlling their experience. Your CRM setup is your inbound and or outbound experience. There are numerous other platform, products and parnters you can integate with through Salesforce to achieve a huge variety of tasks, from SMS messaging to order payment handeling and furfilment.

Cons

Time to setup the platform. More expensive than other competitotrs. There are plenty of other options avaiable. May not be as reach rich, but still achieves the same task. Unexpected downtimes. Features that are broken and you spend time to put in data and then instantly lose it after trying to submit?

Review Source

TK

Tisa K.  
Employee  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great options "

February 9, 2021

5.0

Being able to keep up with what clients needed callbacks or emails is great, it keeps me on track.

Pros

I used this software everyday for 2 years with my employer. It was very easy to learn and it has a lot of options that can be used to tailored to your companies needs.

Cons

I don't recall any issues with the program, we use it in a call center environment I hand no issues with it.

Review Source

VR

Verified Reviewer  
Realtor  
Real Estate  
Used the software for: 6-12 months

### "Amazing CRM Platform"

July 18, 2021

5.0

It is a great CRM platform which gives us a 360 degree view of the customer. The team has a single shared view of the customer which makes resolving customer issues faster. It provides tools for us to connect better with the customer which lead to great relationships and creates loyalty. The ability to build apps on top of the platform enables to design apps that meet specific business needs.

Pros

The platform allows for easy integration with third-party applications. With it we are able to produce detailed reports and it also provides insights for better marketing strategies and creation of a solid sales process. It is reliable and businesses can scale on the same platform without much complexities. It is a great tool for customer acquisition.

Cons

It has a steep learning curve in the initial stages and you require experts when setting up. The price is also high.

Review Source

ME

Mohamed E.  
Business development Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "If you can afford it, this is an essential and powerful system"

April 30, 2023

4.0

Pros

It's been a good experience. We began from scratch, therefore change management is an important component. However, I believe it will have a significant positive impact on our sales and customer service teams. We are connecting it with other systems (workflow, ERP) in order to consolidate as much information as possible in one location for our sales staff to be more efficient. It's taking some time to get used to all of the sophisticated capabilities, but it's a wonderful move for my organization.

Cons

It's been a good experience. We began from scratch, therefore change management is an important component. However, I believe it will have a significant positive impact on our sales and customer service teams. We are connecting it with other systems (workflow, ERP) in order to consolidate as much information as possible in one location for our sales staff to be more efficient. It's taking some time to get used to all of the sophisticated capabilities, but it's a wonderful move for my organization.

Review Source

CP

Carly P.  
Admissions Director  
Education Management  
Used the software for: 6-12 months

### "Salesforce For Life!"

May 17, 2021

5.0

I used it for a small language school that I worked at and it was so helpful to track student leads as well as input information for current students regarding their performance & payment info in a way that was easy for all staff members to find. It also tracked partners such as our university partnerships making things so very easy. We could also input each specific class and the students in that class as well as their payments!

Pros

It stores every single essential bit of information in one place in a way that is easy to find for everyone (even with various skill levels of technology use). It also has a large memory so you can add lots of info no matter what size your school or business is.

Cons

It is expensive for small business and non-profits and it also is complicated to set up (but once you get it set up it is easy to use and worth it).

Reason for choosing Salesforce Sales Cloud

This product is so advanced and allows for everything to be easily accessed once the initial set up is done. It also was way more customizable than other systems so it can be exactly what you need. Additionally, you can have endless amount of space for the prices (as well as the number of users) so this was great for schools who are growing each year.

Review Source

Natalie B.  
Event Coordinator  
Computer Software  
Used the software for: 6-12 months

### "View what's on your plate each day"

July 16, 2020

5.0

Salesforce is a part of my daily work flow. My team uses this to triage projects and tasks that come in from our clients. It's how we track progress on projects and the overall account health of our clients. The features on this platform are endless - almost anyone could utilize this tool to it's full potential to maximize your company's goals.

Pros

I like that I can see what projects are assigned to me specifically. It helps keep my days organized and prioritize projects. I also enjoy seeing what my other team members are working on, it helps our team manage work flow and help each other out when we get busy. I like setting the status on projects so my boss knows why something isn't finished yet. The chatter is another feature that is great for project notes and or status updates.

Cons

I don't love the way emails and attachments come through especially when things are forwarded etc. It can look messy and it's not very intuitive to follow outside of your email. A lot of attachments can be missed or hard to tell where the main question from client is coming from when just a long email thread is dumped into a case.

Review Source

VR

Verified Reviewer  
Account Executive  
Computer Software  
Used the software for: 2+ years

### "A sales person's love and hate"

April 16, 2020

4.0

Pros

This software was the pinnacle for organization and measurement. All deals, contacts, and accounts, are stored extremely well with access to everything. Also the customization is endless to build any reports necessary. Also the integrations with other products is endless as well. One place to keep everything sales in together.

Cons

The value in SFDC is using salesforce. If something is not entered or entered the way upper management wants it, it is not tracked. Salesforce gives you as much as you give it. However, this can get very tedious especially when setting it up. You must have a project manager for the set up and someone certified to ensure the integration is correct and working. This is not something that can be rushed...

Review Source

OF

Olivia F.  
Account Executive  
Restaurants  
Used the software for: 1-2 years

### "Great tool"

March 21, 2022

5.0

Pros

I love how Salesforce is applicable to many different job types. Once someone learns how to use Salesforce, like Microsoft word, they can translate their proficiency to a variety of jobs as it is the gold standard of sales. I like how all my information is stored on one site. I dont need to bounce back and forth between programs. Everything I need is in salesforce.

Cons

I dont have any negative comments about salesforce other than it takes time to learn how to navigate through the software

Review Source

VR

Verified Reviewer  
SDRII  
Computer Software  
Used the software for: 2+ years

### "Salesforce is the standard others copy"

October 13, 2020

5.0

Salesforce is the standard that everyone thinks of when it comes to managing your pipeline.

Pros

It's been used at the last 3 organizations I worked at so I was quick to pick up where I left off. It's user friendly in lightning experience.

Cons

It's probably more expensive than competitors. It also is somewhat slow when I have multiple tabs open which Boggs down my workflow.

Review Source

Jeff C.  
Owner/Administrator/Artist  
Fine Art  
Used the software for: 6-12 months

### "Amazing and Undeniably Critical For Small Business "

May 7, 2023

5.0

I'm still exploring the utilization of Salesforce Sales Cloud with my business but so far it's amazing and I've enjoyed it.

Pros

Integration was seamless, surprisingly. Easy to use and I find it an Invaluable resource and tool.

Cons

There was nothing that I disliked about Salesforce Sales Cloud.

Review Source

NB

Nutan B.  
Freelancer  
Computer Software  
Used the software for: 2+ years

### "Most powerful application "

November 11, 2021

5.0

The overall experience has been great. It has helped our customers implement their sales, supplies and services modules from Siebel to Salesforce.

Pros

Easy to use, interactive, quick deployment changes, quick integration with multiple systems, suitable for agile development modules.

Cons

For a large organizations the usage cost of this system will be expensive.

Alternatives considered

[Microsoft Azure](https://www.capterra.com/p/16365/Azure/)

Reason for choosing Salesforce Sales Cloud

Can easily plug and play with features, and easy to upgrade to new versions

Switched from

[Siebel CRM](https://www.capterra.com/p/168367/Siebel-Marketing-Resource-Management/)

Easy maintenance, quick upgrade, running cost is cheap and lot of new features.

Review Source

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