# Page 70 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 70 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18783 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18783) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 70 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 1726-1750 of 18783 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TK Tisa K. Employee Health, Wellness and Fitness Used the software for: 2+ years ### "Great options " February 9, 2021 5.0 Being able to keep up with what clients needed callbacks or emails is great, it keeps me on track. Pros I used this software everyday for 2 years with my employer. It was very easy to learn and it has a lot of options that can be used to tailored to your companies needs. Cons I don't recall any issues with the program, we use it in a call center environment I hand no issues with it. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: 6-12 months ### "Amazing CRM Platform" July 18, 2021 5.0 It is a great CRM platform which gives us a 360 degree view of the customer. The team has a single shared view of the customer which makes resolving customer issues faster. It provides tools for us to connect better with the customer which lead to great relationships and creates loyalty. The ability to build apps on top of the platform enables to design apps that meet specific business needs. Pros The platform allows for easy integration with third-party applications. With it we are able to produce detailed reports and it also provides insights for better marketing strategies and creation of a solid sales process. It is reliable and businesses can scale on the same platform without much complexities. It is a great tool for customer acquisition. Cons It has a steep learning curve in the initial stages and you require experts when setting up. The price is also high. Review Source ME Mohamed E. Business development Manager Information Technology and Services Used the software for: 1-2 years ### "If you can afford it, this is an essential and powerful system" April 30, 2023 4.0 Pros It's been a good experience. We began from scratch, therefore change management is an important component. However, I believe it will have a significant positive impact on our sales and customer service teams. We are connecting it with other systems (workflow, ERP) in order to consolidate as much information as possible in one location for our sales staff to be more efficient. It's taking some time to get used to all of the sophisticated capabilities, but it's a wonderful move for my organization. Cons It's been a good experience. We began from scratch, therefore change management is an important component. However, I believe it will have a significant positive impact on our sales and customer service teams. We are connecting it with other systems (workflow, ERP) in order to consolidate as much information as possible in one location for our sales staff to be more efficient. It's taking some time to get used to all of the sophisticated capabilities, but it's a wonderful move for my organization. Review Source CP Carly P. Admissions Director Education Management Used the software for: 6-12 months ### "Salesforce For Life!" May 17, 2021 5.0 I used it for a small language school that I worked at and it was so helpful to track student leads as well as input information for current students regarding their performance & payment info in a way that was easy for all staff members to find. It also tracked partners such as our university partnerships making things so very easy. We could also input each specific class and the students in that class as well as their payments! Pros It stores every single essential bit of information in one place in a way that is easy to find for everyone (even with various skill levels of technology use). It also has a large memory so you can add lots of info no matter what size your school or business is. Cons It is expensive for small business and non-profits and it also is complicated to set up (but once you get it set up it is easy to use and worth it). Reason for choosing Salesforce Sales Cloud This product is so advanced and allows for everything to be easily accessed once the initial set up is done. It also was way more customizable than other systems so it can be exactly what you need. Additionally, you can have endless amount of space for the prices (as well as the number of users) so this was great for schools who are growing each year. Review Source Natalie B. Event Coordinator Computer Software Used the software for: 6-12 months ### "View what's on your plate each day" July 16, 2020 5.0 Salesforce is a part of my daily work flow. My team uses this to triage projects and tasks that come in from our clients. It's how we track progress on projects and the overall account health of our clients. The features on this platform are endless - almost anyone could utilize this tool to it's full potential to maximize your company's goals. Pros I like that I can see what projects are assigned to me specifically. It helps keep my days organized and prioritize projects. I also enjoy seeing what my other team members are working on, it helps our team manage work flow and help each other out when we get busy. I like setting the status on projects so my boss knows why something isn't finished yet. The chatter is another feature that is great for project notes and or status updates. Cons I don't love the way emails and attachments come through especially when things are forwarded etc. It can look messy and it's not very intuitive to follow outside of your email. A lot of attachments can be missed or hard to tell where the main question from client is coming from when just a long email thread is dumped into a case. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 2+ years ### "A sales person's love and hate" April 16, 2020 4.0 Pros This software was the pinnacle for organization and measurement. All deals, contacts, and accounts, are stored extremely well with access to everything. Also the customization is endless to build any reports necessary. Also the integrations with other products is endless as well. One place to keep everything sales in together. Cons The value in SFDC is using salesforce. If something is not entered or entered the way upper management wants it, it is not tracked. Salesforce gives you as much as you give it. However, this can get very tedious especially when setting it up. You must have a project manager for the set up and someone certified to ensure the integration is correct and working. This is not something that can be rushed... Review Source OF Olivia F. Account Executive Restaurants Used the software for: 1-2 years ### "Great tool" March 21, 2022 5.0 Pros I love how Salesforce is applicable to many different job types. Once someone learns how to use Salesforce, like Microsoft word, they can translate their proficiency to a variety of jobs as it is the gold standard of sales. I like how all my information is stored on one site. I dont need to bounce back and forth between programs. Everything I need is in salesforce. Cons I dont have any negative comments about salesforce other than it takes time to learn how to navigate through the software Review Source VR Verified Reviewer SDRII Computer Software Used the software for: 2+ years ### "Salesforce is the standard others copy" October 13, 2020 5.0 Salesforce is the standard that everyone thinks of when it comes to managing your pipeline. Pros It's been used at the last 3 organizations I worked at so I was quick to pick up where I left off. It's user friendly in lightning experience. Cons It's probably more expensive than competitors. It also is somewhat slow when I have multiple tabs open which Boggs down my workflow. Review Source Jeff C. Owner/Administrator/Artist Fine Art Used the software for: 6-12 months ### "Amazing and Undeniably Critical For Small Business " May 7, 2023 5.0 I'm still exploring the utilization of with my business but so far it's amazing and I've enjoyed it. Pros Integration was seamless, surprisingly. Easy to use and I find it an Invaluable resource and tool. Cons There was nothing that I disliked about . Review Source NB Nutan B. Freelancer Computer Software Used the software for: 2+ years ### "Most powerful application " November 11, 2021 5.0 The overall experience has been great. It has helped our customers implement their sales, supplies and services modules from Siebel to Salesforce. Pros Easy to use, interactive, quick deployment changes, quick integration with multiple systems, suitable for agile development modules. Cons For a large organizations the usage cost of this system will be expensive. Alternatives considered [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Reason for choosing Salesforce Sales Cloud Can easily plug and play with features, and easy to upgrade to new versions Switched from [Siebel CRM](https://www.capterra.com/p/168367/Siebel-Marketing-Resource-Management/) Easy maintenance, quick upgrade, running cost is cheap and lot of new features. Review Source VR Verified Reviewer Global Account Executive Computer Software Used the software for: 2+ years ### "I find SFDC to be the necessary evil in CRM. A horrible interface, but unlimited integrations." June 6, 2018 3.0 it's really a necessary evil. It keeps the data secure, which is good. But the interface and usability are horrible. Too bad sales reps aren't the ones who make CRM purchase decisions! Pros I like that it's in the cloud; easily accessed from anywhere using a leading SSO product. I like the fact that it uses intuitive database names for sales people. Cons I LOATHE the interface. CRM interfaces have come so far in such a short period of time; I really wish SFDC would take some appropriate UI/UX considerations in its coming releases. It is remarkable that they have lasted this long. I also think that an SFDC experience is most limited by the implementation. Pay for a professional to implement, and don't rush the process. Bad implementations can truly hurt the user experience. Review Source Pankaj Singh S. Marketing Automation Specialist Human Resources Used the software for: 1-2 years ### "Sword that needs sharpness" June 9, 2020 4.0 The overall experience is good except for the few Cons. For intermediate level user platform giving everything, but for advance, user platforms missing more customized reporting and more flexibility for data. Pros It is a complete package with stability for both Marketing and Sales. Salesforce is very stable when we compare it with other cloud platforms. A large pool of software integration with third-party tools. Cons Reports are not flexible for end-user. Sometimes the end-user struggle to achieve the end goal with the reports, it happens 5% - 2 %. More flexibility for editing data in bulk without using the Data Loader. the last one is when we try to edit the data that is edited or syncing with external platforms, salesforce doesn't notify that that data is changing or reverting to old value due to external platform. I think this is a huge drawback to this platform. Reason for choosing Salesforce Sales Cloud Due to stability and platform integration options. Review Source Derek L. Account Manager Facilities Services Used the software for: 2+ years ### "Good way to stay on top of sales" November 16, 2017 4.0 I was able to increase my earning potential by capitalising upon opportunities that I did not know I had. It also ensured that I was accountable to my targets and scheduled commitments with potential leads. Pros Excellent way to stay on top of your client base with trends and identifies to help you maximise your sales team efforts. Funnel reviews are now a piece of cake. The easy to use interface allows your opportunities to become manageable and easy to identify with the cross relation tool sets. Cons The software, like anything else, is heavy dependant upon the administrators and deployment team. If the process is not well established and the outcome goals clearly identified early on, the project will likely have more of a negative impact on the sales team than anything else. Review Source VR Verified Reviewer SaaS Admin Non-Profit Organization Management Used the software for: 2+ years ### "Great for any size business, especially for silo’d organizations" November 4, 2021 5.0 Love working with SF Sales Cloud Pros Love the ability for users to see the interaction other users have had with different contacts outside of their “silo”. Cons sometimes settings are not super easy to find. Review Source JH John H. Lead Analytics Engineerg Music Used the software for: 2+ years ### "Full Featured CRM with a Catch" May 24, 2022 5.0 Overall, I am a big fan of the Salesforce ecosystem, and I am always happy to work with its products. Sales Cloud itself has not really disappointed me, but it really requires a lot of work to implement it correctly, to use it in conjunction with platforms like Pardot, and to make sure that bad data is cared for. Pros At its most basic (pre-code and pre-integration), Salesforce is very easy to use and administer. The Classic UI is very intuitive while reporting is "good enough" for most use cases. Administration and declarative automation practices are both powerful and easy to absorb. Cons Salesforce is highly configurable, and that comes with challenges. For the platform to align with the business, you virtually need developers -- and, without a full Salesforce team, this comes with headaches. Like other business-y tools (such as Excel), it's easy to try to do "too much" with Salesforce--to make it a database for everything, for example. This can get very convoluted and very expensive. Review Source RM Reece M. Managing Director Marketing and Advertising Used the software for: 6-12 months ### "A great CRM for businesses of all sizes" February 12, 2021 4.0 Overall, we've had a pretty solid and satisfying experience with Salesforce. They've been around to assist us when required and, after eventually getting set up, we have no complaints as of now. Pros Salesforce is an incredibly feature-rich platform and essentially has the capacity to do whatever you're after in your business. We've been able to streamline our pipeline tracking, have full visibility on where potential clients are in the sales cycle and to be reminded on contract renewals. It's a relatively nice-looking software as well which is always a bonus as not everyone on the market is! Cons It can be a right challenge trying to set up what you're looking for at times. It's not an easy software to first get to grips with and does take some time to learn (and this goes for your team implementation as well) Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) We found Hubspot to not have as many features as we required. It felt clunkier and we were being forced into paying for their system (previously on the free version). It was just by looking around that we came across the Salesforce. Review Source MR Matthew R. Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Alone at the top of CRM systems" November 24, 2020 5.0 There is a reason they stand alone at the top of CRM solutions. They are constantly improving. Pros The ability to make Salesforce anything you need it to be. Customization is possible in almost any facet you can imagine. Cons It can be a bit intimidating at first due to the enormity of it. However, Salesforce provides Trailblazer which will train one in any area that is needed. Switched from [Blackbaud Luminate Online](https://www.capterra.com/p/134915/Luminate-Online-Marketing/) More affordable and allowance for more centralization of data. Blackbaud was expensive and more proprietary with their solutions. Review Source VR Verified Reviewer cfp Financial Services Used the software for: 2+ years ### "Good CRM software, but sometimes overwhelming with all of the different features" December 14, 2021 4.0 It is good to have a structured, organized system that has all of my business contacts in one place. Pros It is a good way to keep track of prospects and clients. You have paper trails of emails, marketing materials you send them, meeting notes, files you upload etc. Cons It is a bit clunky, as there is a lot of different features. Sometimes it runs slow, or you cannot find something because it gets lost in the sauce. Review Source philip V. Salesforce cloud Information Technology and Services Used the software for: 1-2 years ### ""Combination with Salesforce is incredible!"" March 9, 2022 5.0 Awesome Pros It's been extraordinary having the option to follow exercises, errands and schedule experiences through Salesforce and have them associated with individual records, reports and dashboards. Whenever we want to run a report with exercises, we can utilize groove handles that are incorporated into our Sales Force to acquire better experiences Cons Good internet Bandwidth speed required for fast loading of the software product or application might face slow loading process Review Source Yavuz Selim E. Consumer Experience Journey Expert Consumer Goods Used the software for: 1-2 years ### "Amazing Must Have" August 11, 2023 4.0 For working more than 10 Million consumers, SF helped us a lot to reach them frequently Pros Although the migration was painful, the process of sorting consumer data was very successful Cons Salesforce custom reports limits our metrics by 4 and it limits the scope of reporting Review Source Cesar A S. Analista Used the software for: ### "The best CRM plataform" January 20, 2018 5.0 Salesforce give us the opportunity to know how we are working in our company and which are the troubles and limitation that we are having, in this way, we can focus in which issue solve in the first time and from there start to make changes and improve our financial sector, budget and marketing. Pros We are in front of the best CRM plataform of the internet, Salesforce offers a huge range of options that you can select to improve your business or your company, with so many features like counts, candidates, contacts, opportunities, calendars, groups, notes, file an so on. Salesforce bring us the opportunity to manage every feature with exact detail of how we are working and how we can improve our businnes. An easy and very pratical interphase you can watch which are the behavior of some features of your company and how to make this way keep going, keeping always in touch with your customers. Cons For some people the many options that the plataform offers can be a little overwhelming because you have to know a lot of information to get the better of it. If you do not effort to get all the information and put it in the tool, you are wasting the power of this great tool. The cost can be another limitation, but if you can pay this is the best option. Review Source VR Verified Reviewer Manager Enterprise Solution Sales Oil & Energy Used the software for: 2+ years ### "An Easy to use Dependable CRM Tool" July 25, 2022 4.0 Overall experience is good. Pros Ease of use and very light GUI. The number of options provided can cover product, service and hybrid sales along with capturing all sorts of accounts, opportunities and contacts data Cons Very large forms for entries to be made. If proper filters are not used a lot of garbage data can be entered into the tool Reason for choosing Salesforce Sales Cloud Customer support and trust of years Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Insufficient functionalities in existing pdt Review Source JB Jennifer B. Enterprise Sales Support Information Technology and Services Used the software for: 2+ years ### "SalesForce ROCKS for tracking all areas of your clients!!" November 14, 2019 4.0 Absolutely awesome! Very much a great software that has so much to offer a user in terms of running your business and ease of use for even a brand new user. Pros ALL the areas that you can use to enter data about your clients: account, cases, emails, notes, etc. There are numerous ways to 'type' your clients for different items they use or are connected to. The report section offers you step-by-step guide that makes creating reports SO easy and editing the conditions can be done in seconds. There is a template section for your emails, that are sent out of the SalesForce software, that saves many many hours after the initial setup. I could go on and on and on....An Absolute Great software! Can't say enough good about it....Just Go Buy It...Like Buy It TODAY!!! Cons Over the years people with less understanding entered in data that is either hard to report on as the areas aren't listed in the report section or they failed to enter the data correctly, so cleaning that up is time consuming. Review Source CP Chandler P. AE Computer Software Used the software for: 2+ years ### "Pricey but Best CRM" April 28, 2022 4.0 Pipeline, customer management, forecasting Pros Salesforce is great to use! Highly suggest getting Scratchpad when you buy salesforce, we all have our pipe updated everyday thanks to the ease of use of that integration. Ironclad is a great CLM to also buy with Salesforce for integration. Cons It was a little clunky at first, not the easiest to pick up on creating reports; lightning is not faster than classic and has issues Review Source VR Verified Reviewer National Sales Manager Computer Software Used the software for: 2+ years ### "Salesforce 2+ years usability " September 29, 2020 5.0 Pros Keeps you organized Essential for sales operations Pipeline planning and monitoring problem solver Mobile app is a big plus while on the go as a salesperson Cons Steep learning curve Packed with features, but overcrowded UI. Modular UI so that you can tailor experience based on roles would be a big plus Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.