--- title: "Page 8 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 8 - Is Salesforce Sales Cloud the right Contact Management solution for you? Explore 18813 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/61368/Salesforce/reviews/?page=8" page_type: "reviews" language: "en" publication_date: "2026-10-10" --- Salesforce Sales Cloud 4.4 (18813) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 10th, 2026 # Page 8 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 176-200 of 18813 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Andy M. Senior Account Executive Hospital & Health Care Used the software for: 2+ years ### "One of the best CRM tools" May 5, 2025 5.0 I'm having a very good experience with the use of Salesforce Sales Cloud. The tool is very complete, i can't recommend it enough ! Pros Very usefull tool for sales, extremely complete and very customizable. I recommend it Cons A proper training program or better support on taking control of the tool would be very usefull for first time users Review Source GJ Guillaume J. Acount Manager Hospital & Health Care Used the software for: 2+ years ### "Un CRM comme on les aime" May 5, 2025 5.0 J'utilise le CRM pour la gestion de l'ensemble de mon portefeuille client. Utilisation quotidienne et travaille en équipe. Pros La synchronisation de l'ensemble des données de l'entreprise et la gestion instantanée. Cons Je n'ai à ce jour pas relevé d'aspects négatifs après plus de deux ans d'utilisation Review Source AG Ana G. Customer support executive Capital Markets Used the software for: 6-12 months ### "High clientele management software" May 17, 2025 5.0 It is very good for high volume clientele especially for big companies. It has everything you need for support systems, email, inbound and outbound calls, chat support, etc. Pros The salesforce we used at work had caller ID options which is very advanced compared to the sales management apps i've used with other companies. Cons Salesforce doesn't have that high IQ incorporation of contact details saving, wherein it automatically pinpoints which company or contact details the client comes from Review Source IC Isabella C. RevOps Manager Information Technology and Services Used the software for: 2+ years ### "Comprehensive CRM" April 16, 2025 5.0 I use this everyday in my job and am satisfied with the experience. Pros It is a really comprehensive CRM that can meet a lot of unique needs your company may have. Cons Salesforce Lightning Experience takes longer to load and is a lot more bulky visually than Salesforce Classic. Major overhauls to Salesforce require months, dedicated personnel, consultants, and a lot of deliberation. Review Source mM margaux M. Account manager Hospital & Health Care Used the software for: 1-2 years ### "Parfait, outil très solide " April 25, 2025 5.0 Usage quotidien de l'outil et véritable clé de la communication interne entre les équipes Pros Outils multifonctions, permet de piloter l'aspect commercial et de suivre les performances Cons Temps de chargement très souvent long, surtout sur les oridnateurs windows 10 et 11. Review Source TR TRISH R. Program Manager Insurance Used the software for: 1-2 years ### "Great costly product " April 17, 2025 4.0 Daily user of many components of SF. Company heavily utilized. Marketing scheduling budget reporting more Pros Does everything it great. Very useful and easy with other programs. Wish not so costly Cons Pricing is too high. Would love better pricing for multiple users. Also tidy up the reporting features for easier use Review Source RC Regina C. Process Specialist Financial Services Used the software for: 2+ years ### "A helpful platform " April 25, 2025 5.0 The experience was good because there was so much to learn, yet once you’ve learned it, streamlined the proceses Pros It’s a platform that holds various types of data and assists in perform work tasks Cons Some of the capabilities were slower than other systems and took more time to learn how to operate it. Review Source MS Myriam S. Commerciale Automotive Used the software for: 2+ years ### "Logiciel incroyable " April 28, 2025 5.0 Sales force ma permis de trouver des prospects davoir un reel suivis avec eux donc une meilleur prise en charge Pros Il facilite la recherche de prospect donc cest un gain de temps important il a un suivis precis Cons La seul chose cest quil faut avoir une super connexion a internet sinon RAS logiciel au top Review Source JR Jessie R. Account Executive Real Estate Used the software for: 2+ years ### "Very comprehensive" September 7, 2017 5.0 It easily organizes all the info I need regarding the customers I'm working with. Pros I love that different softwares can be integrated and it offers a one stop shop for sales reps to communicate with other departments. Cons The look and feel is a little old... that may be because it just has so much stuff in it. I would guess there's a way to offer an easier search bar and make report writing, etc. a little easier. Review Source LJ Latonya J. Insurance agent Insurance Used the software for: 1-2 years ### "Salesforce, easy enough to use" April 2, 2025 4.0 Pretty easy to use the layout is pretty simple too Pros Easy to use easy to use once you download it’s pretty much there. I didn’t have to uninstall and reinstall for to work properly. Cons I didn’t any negatives I guess maybe if they can convince some of the drop downs Review Source NM Nrupa M. Marketing Operations Manager E-Learning Used the software for: 2+ years ### "A Flexible, Scalable CRM, That Delivers - With the Right Oversight!" April 9, 2025 5.0 Salesforce Sales Cloud has been a powerful and essential tool for sales team and for marketing team to manage leads and the pipelines. Pros Visibility to sales pipeline from lead to close - allowing sales and marketing teams to track every interaction, automate tasks, etc. Cons Complexity of customization - if multiple teams are making changes over the time without clear documentation, it can create a lot of complexity. Review Source LM Lauren M. Treatment coordinator Business Supplies and Equipment Used the software for: 1-2 years ### "Salesforce the good and the bad" June 2, 2025 5.0 Salesforce Sales Cloud offers a powerful and robust platform for managing customer relationships, streamlining sales processes, and driving revenue. From the moment of onboarding, it’s clear the system is built for scale and deep customization. Once configured properly, users gain a 360-degree view of leads, contacts, accounts, and opportunities, all in one centralized dashboard. Pros Highly Customizable Workflows, dashboards, objects, fields — almost every aspect can be tailored to fit your business processes. Cons Steep Learning Curve •Not intuitive for new users; setup and daily use often require training or even a dedicated admin. Review Source RI Riana I. Account Executive Entertainment Used the software for: 2+ years ### "Good platform " May 7, 2025 4.0 It is good and easy to use. Easy to teach and learn when onboarding a new trainee. I wish there was a summary dashboard Pros Easy to use and learn the platform. Easy to integrate with work and other systems as well. Easy to make notes and keep track Cons While it is easy to make notes, there should be a dashboard where you can quickly see a summary of an account Review Source LC Lledwingth C. Customer rétention Hospital & Health Care Used the software for: 2+ years ### "Salesforce, un outil indispensable ! " April 25, 2025 5.0 La centralisation des données, le suivi des opportunités et la personnalisation des reporting est un réel avantage Pros Salesforce sales me permet d'assurer le suivis de mes propspects jusqu'a la signature. un très bon suivi du début à la fin Cons Pas d'inconvénients pour le moment. Selon moi, l'outil est complet et fait attention a l'environnement Review Source RG Ruchir G. Lead Product Manager Human Resources Used the software for: 2+ years ### "Good product, can be improved." April 12, 2025 4.0 Overall, Salesforce Sales Cloud gets the job done in an efficient manner. However, the interface is not easy to navigate and needs a steep learning curve for new users. Pros Great product with SaaS based availability and great integration with other enterprise level software. Cons Clunky interface given the multiple capabilities that sales teams need to access on a day to day basis. Review Source SA Soby A. sales rep Computer & Network Security Used the software for: 6-12 months ### "overall good tracking" May 13, 2025 5.0 Overall Salesforce is a great way to track accounts and leads for your sales org Pros It is a holistic view of all opportunities and pipeline in one place. You can link to other people in the org and you can track all actions from within the platform Cons It has a slightly hard learning curve but once you get the hang of it, it gets easier to work with. Review Source RC Ryan C. Analytics Manager Real Estate Used the software for: 2+ years ### "CRM tool that handles many needs" October 29, 2025 5.0 Pros It's a CRM tool that does what it needs to do and provides data for individual users. Querying is straightforward enough. Cons No complains so far since my team doesn't use it all that often and when we do we have no issues with it. Review Source JR Janessa R. Product Marketing Manger Telecommunications Used the software for: 2+ years ### "Awesome, must-have" June 10, 2025 5.0 Awesome. Overall a great experience with great uptime, resources at my fingertips, great support when needed. Pros Skin customization, lead tracking, engagement tracking, reporting, account overviews, campaign tracking. Cons Boxy look and feel, a bit dated visually. Feels like a developer platform rather than being visually driven towards customer's eye. Review Source LV Leah V. Sr. Client Service Representative Entertainment Used the software for: 1-2 years ### "Great to store & collaborate on data" March 3, 2025 4.0 Salesforce keeps me organized and stay on top of tasks in my day-to-day work life. It allows me to store sales leads in a simple format, and collaborate with my coworkers in one easy hub. Pros Salesforce is a great hub to store data, and collaborate company wide on data inputted. Plus, it is extremely customizable while working with their team. Cons It takes some time for new users to get used to it and understand, probably due to the tons of functions it offers! It takes some time to navigate through it all. Review Source TT Tiphaine T. Manager commerciale Retail Used the software for: 6-12 months ### "CRM très simple d’utilisation " June 11, 2025 5.0 Pros Le fait de pouvoir l’utiliser sur n’importe quelle plateforme. Il est très fluide et facile d’utilisation Cons La mise en page sur certain items est parfois compliquée. Certaines colonne n’apparaissent pas entièrement Review Source JH Jennifer H. Director of S.O.C. Transportation/Trucking/Railroad Used the software for: 2+ years ### "A good cloud based CRM software" April 8, 2025 4.0 Salesforce remains the best CRM application for growing our business because of the amazing features Pros I really like the dashboard. It was pleasing to the eye. You can handle a lot of information with it. Cons I didn't like the built in email message creation. it was unreliable, sent random unformatted emails. Review Source CV Christina V. CRP Insurance Used the software for: 2+ years ### "all-in-one solution platform" April 3, 2025 5.0 Overall, I have had a good experience using platform one It was set up and ready to go - no complaints. Pros I appreciate the many features and capability it offers. it’s not difficult to train people how to use the software. all-in-one solution, you can manage your leads, contacts, customers and more as you use the tool to maximize your potential to close more opportunities. Cons the customization can be very difficult to do, and it isn’t always the most user-friendly platform Review Source RG Rylan G. Performance marketing specialist Legal Services Used the software for: 2+ years ### "Can’t Live Without It" April 10, 2025 4.0 Pros It’s great for tracking the status of leads and sales opportunities Cons It’s not very user-friendly. We have to consult with a salesforce specialist to be able to set it up in the way that is most useful to our team. Review Source NW Nathaniel W. Account executive Information Technology and Services Used the software for: 1-2 years ### "Salesforce review" May 4, 2025 5.0 Pros Extremely easy to input opportunities and manage them. Very good for filtering valid opps. Cons Can be difficult to learn. This is due to how intuitive and deep the trainings can be. Review Source AB Akhil B. Partner Account Manager Information Technology and Services Used the software for: 1-2 years ### "One the best Sales CRM there is " March 14, 2025 5.0 I’ve been using Sales Cloud for more than 3 years now and can confirm that this is one the best CRM suites out there if not the best. The ability to create and manage the opportunity with the sales strategy and lifecycle is great. I really like the intuitive design and the updates aren’t in the way of managing opps. New features are introduced frequently which is a plus when managing a portfolio of customers. Pros An agile cloud based CRM which is essential for keeping up with changes within the organization as well as customer demands. Opportunities, quotes and much more can be done in workflows and makes it easier to manage leads Cons Needs a mature sales ops team to drive meaningful outcomes Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.