# Page 8 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18781 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18781) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 8 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 176-200 of 18781 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chansa Catherine K. Board Member Information Technology and Services Used the software for: 1-2 years ### "Salesforce Sales Cloud: Good CRM" January 25, 2025 5.0 My overall experience with is good, though it takes a while to get used to Pros easy to add functions, one of the best CRM platforms I've used Cons it's quite expensive compared to other CRMs Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) It was suggested by our project manager to try out different CRMs Review Source VR Verified Reviewer Sales Tools Optimization Specialist Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Best CRM software on the market!" October 26, 2024 5.0 Pros I love that Salesforce allows you to configure your org as much as you want, even if you find something not possible right away, you can always look for some third-party app on AppExchange or create some custom code to make your usecase work! It provides you with training on their Trailhead platform, where you can earn badges and valuable certifications. As far as for the sales features, it allows you to fully manage all your sales processes in it. It is super intuitive for beginners and really easy to work on! Cons I think the price is the only downside of this solution. This is one of the most expensive CRM software on the market, but it is still understandable why. For someone who looks at the price not knowing it's pros it will just look big, but for a person who sees a value with automating sales processes and decreasing manual work within your sales or support team - it really makes sense. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Salesforce Sales Cloud It is not as flexible as Salesforce, we wanted to do as much as we can and develop it continuously Switched from [Freshsales](https://www.capterra.com/p/155563/Freshsales/) The previous software was very limited and we just couldn't grow as an org with solution not designed for our needs. Review Source LC Lledwingth C. Customer rétention Hospital & Health Care Used the software for: 2+ years ### "Salesforce, un outil indispensable ! " April 25, 2025 5.0 La centralisation des données, le suivi des opportunités et la personnalisation des reporting est un réel avantage Pros Salesforce sales me permet d'assurer le suivis de mes propspects jusqu'a la signature. un très bon suivi du début à la fin Cons Pas d'inconvénients pour le moment. Selon moi, l'outil est complet et fait attention a l'environnement Review Source VR Verified Reviewer Application Specialist Information Technology and Services Used the software for: 2+ years ### "Works okay, if LATENCY does not exist" November 15, 2024 4.0 Maybe I am used to the latency issue, it sucks but you have to get used to it since most of my work are in Salesforce; it's still helpful to use. but overall it's very usable. Pros It's customizable. The feature where you are allowed to make your own report and customize your own page depending on your needs it's really helpful. Cons The LATENCY. It really sucks, sometimes some of the information would not load, would be stuck on the screen or does not respond. Review Source BG Brandon G. CEO Entertainment Used the software for: 6-12 months ### "My HONEST positive review of Salesforce Sales Cloud!" February 28, 2025 4.0 My overall experience with has been pretty positive. Especially with its integrations and the ways to customize certain things. At first, it was quite difficult due to the complexity. Pros I like most about is the ability to integrate it with other services. The product also has an amazing, advanced features that help companies with scaling. The product also most definitely helps me and tailors to my specific needs, especially utilizing their dashboards and reports. Cons Things I didn’t like about is the fact that it’s very complex when you’re first using the product and it’s features, especially navigating throughout. I wish it would’ve offered its customers some type of training to use the product. It was just overall complex and a lot to learn. Review Source AP Arpit P. IT Consultant Staffing and Recruiting Used the software for: 2+ years ### "Powerful CRM for Driving Sales Growth" October 27, 2024 5.0 Overall, is a very useful and powerful CRM that increases sales efficiency and customer relationship management. Mobile app integrations improve accessibility and connectivity which makes this an essential tool for sales success. Pros helps in lead management, AI-driven information, and customizable dashboards which help sales teams to prioritize and close deals with our clients. Cons requires specific training and onboarding to use the service effectively which leads to the platform’s higher cost compared to other CRMs it is a con for smaller businesses with low budgets Review Source LM Lauren M. Treatment coordinator Business Supplies and Equipment Used the software for: 1-2 years ### "Salesforce the good and the bad" June 2, 2025 5.0 offers a powerful and robust platform for managing customer relationships, streamlining sales processes, and driving revenue. From the moment of onboarding, it’s clear the system is built for scale and deep customization. Once configured properly, users gain a 360-degree view of leads, contacts, accounts, and opportunities, all in one centralized dashboard. Pros Highly Customizable Workflows, dashboards, objects, fields — almost every aspect can be tailored to fit your business processes. Cons Steep Learning Curve •Not intuitive for new users; setup and daily use often require training or even a dedicated admin. Review Source JR Janessa R. Product Marketing Manger Telecommunications Used the software for: 2+ years ### "Awesome, must-have" June 10, 2025 5.0 Awesome. Overall a great experience with great uptime, resources at my fingertips, great support when needed. Pros Skin customization, lead tracking, engagement tracking, reporting, account overviews, campaign tracking. Cons Boxy look and feel, a bit dated visually. Feels like a developer platform rather than being visually driven towards customer's eye. Review Source KW Kyree W. System Administrator Education Management Used the software for: 2+ years ### "Salesforce Sales Cloud Admin Review" December 10, 2024 4.0 Overall, my experience with has been great. The system is intuitive, easy to access, and there are easy to find online resources available for most use cases. Pros is a great tool for organizing your business records in a customizable but standardized way. Cons Some restrictions exist depending on which cloud level you are on. Review Source NW Nathaniel W. Account executive Information Technology and Services Used the software for: 1-2 years ### "Salesforce review" May 4, 2025 5.0 Pros Extremely easy to input opportunities and manage them. Very good for filtering valid opps. Cons Can be difficult to learn. This is due to how intuitive and deep the trainings can be. Review Source RC Rebecca C. Design and Sales Manager Construction Used the software for: 2+ years ### "Getting our sales operations in order with Salesforce Sales Cloud." October 23, 2024 5.0 Our overall experience with has been greatly efficient and productive. We have had a very solid working experience with all the features in Salesforce Sales Cloud. It has helped us to improve our sales activities from lead scoring abd prospecting to engaging with customers to close up deals. Pros The automations in always comes in handy for us when tackling the routine tasks and activities like customer data entry and follow ups. Its gives us AI tools that has helped us improve our sales through intelligent sales prospecting and scoring. Salesforce Sales Cloud provide a very secure and well organized location for keeping all our customers data and information. It has an incredible reporting function that offers us useful insights about our sales and our performances. Cons We have not yet experienced anything wrong about to write about. Review Source LC Lataysha C. Lead Analyst Insurance Used the software for: 1-2 years ### "Mixed feelings" March 11, 2025 3.0 My overall experience is mixed as something’s are good like the listing aspect, but can be confusing to use at time with the different tabs. Pros Itemized list is a plus as it makes each item easier to find. Cons Slesforce is a bit confusing to use as some of the tabs and different functions are not user friendly. Review Source CL Concepcion L. Case Manager Insurance Used the software for: 6-12 months ### "Force behind the sales" April 15, 2025 5.0 AMAZING. GAME CHANGER. Makes saving my information and members information the easiest. Chat GPT AI summaries are also amazing. Pros I love how I am able to personalize and view all important indicators and metrics. The ease of use along with all access to knowledge articles and other sections helps accommodate a level of FAQ's that is so easy to manage. Cons Sometimes the search results can be so large that nothing populates and after waiting for a bit do you get notified to try again. Review Source Ramnath R. Account Manager Information Technology and Services Used the software for: Less than 6 months ### "CRM System for Sales automation" January 24, 2025 5.0 overall i am using this software from last 6 months, we opted for 10 users licenses, previously we were not using any other crm systems, now after using Salesforce we auotmated the task and sales automation also able to gather all our leads and contact information at one place which is helping us tracking all our contacts. also lead management is quiet easier it gave you notification when any new lead came to system from digital campaigns etc. by using this crm our business is reaching new heights and able to increase our sales conversion ratio by 60%. definitely its a very good crm system Pros i liked sales automation where it automates the repetitive tasks such as remainders and followups and lead prioritization functionality i really liked it. which is saving a lot of time of mine Cons learning curve is very high, due to more number of features and customizations. per user License cost is also high as compared to other CRM provider in the market. Review Source DG Danny G. Account Manager Computer Software Used the software for: 1-2 years ### "Great tool, especially for people in sales" May 14, 2025 4.0 I've started to use it a lot over the last few years and it has helped me grow my sales career through more effective management. Pros Very informative when all the information is connected appropriately and managed properly long term. Cons Has bugs and a lot of small issues that can cause it to be cumbersome to manage and use on a day-to-day basis. Review Source DC Danillo C. Manager Banking Used the software for: 1-2 years ### "It is worth it!" October 28, 2024 4.0 Salesforce is an excellent CRM solution for businesses needing powerful customer relationship tools, rich data analytics, and seamless integration with third-party applications. While the platform comes with a steep learning curve and significant costs, its flexibility and extensive features make it a worthy investment for businesses ready to dive in fully. Pros Their powerful CRM capabilities are beyond any other similar system out there. The ability to customize it to meet our needs and automate a lot of the workflows are key points that lead me to enjoy using this product. Cons It is on the pricier side of the spectrum. Setting it up and customizing it can be complex, so it is important to learn the product beforehand and performing some trial and error. Review Source KV Kimberlene V. Legal Entertainment Used the software for: Less than 6 months ### "My salesforce" September 9, 2025 5.0 It is enjoyable. I have improved so many processes and sales with this platform and look forward to doing even more in the future. Pros It is an exceptional product and the customer service is excellent. I head a lot about it before using but did not expect these results. Cons It took awhile to learn and get a hang of it. After that, I took off running using all of the resources. Review Source PRACHI K. Legal Consultant Legal Services Used the software for: Less than 6 months ### "Salesforce Sales Cloud: A Powerful Tool for Growing Businesses" October 4, 2024 5.0 Using has been pretty smooth overall. It’s packed with useful tools that help automate tasks and give smart insights, making the sales process much easier. It can seem complex at first but once you get the hang of it, it’s a powerful system that grows with your business and helps keep everything organized in one place. Pros I really love the automation feature of the software. It automates the process of tracking leads from prospect to sale. This helps the sales teams identify the most valuable leads. Also the ease of use and implementation is icing on the cake. Cons There are no major loopholes that I could point out about the tool. Review Source Aiman Z. HR Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Convenient Integration into Slack" January 9, 2025 5.0 Overall my experience using the platform has been positive. I haven't had any issues yet and having the integration with Slack allows me to conveniently get notified about any updates regarding our organizations customers. Pros What I like most about using is the easy integration with Slack. I'm able to receive notifications with our primary internal comms which I primarly use day to day. This allows me to conviently focus on my work where I don't need to always check Salesforce. Cons Currently, I have no issue or con with using as it works as expected. I haven't had a problem so far and it serves it's purpose of integrating into Slack and allowing me to easily check our customer accounts and their ARR. Review Source TU Tracy U. Senior Director IT Systems Non-Profit Organization Management Used the software for: 2+ years ### "Long time user " February 5, 2025 5.0 Pros I love how easy it is to use and customize. And how the application has progressed over the years. I have been using it for 20 years. Cons Sometimes it's hard to keep up with how quickly the technology changes. Review Source TT Tiphaine T. Manager commerciale Retail Used the software for: 6-12 months ### "CRM très simple d’utilisation " June 11, 2025 5.0 Pros Le fait de pouvoir l’utiliser sur n’importe quelle plateforme. Il est très fluide et facile d’utilisation Cons La mise en page sur certain items est parfois compliquée. Certaines colonne n’apparaissent pas entièrement Review Source LH Luke H. Financial Advisor Banking Used the software for: 1-2 years ### "Powerful flows" May 16, 2025 4.0 Used it mostly to keep track of interactions and pipeline, does the job but clearly not the most intuitive thing at first. Pros Once set up right, it’s powerful; you can basically track anything, from first call to signed deal and follow-up. The automation helps a lot for reminders or status changes, no need to think about it. Cons The dashboard part is nice but not very flexible, you kinda have to adapt to what’s already there. I tried to tweak it for my own metrics but wasn’t that smooth. Review Source JC Jack C. Operations Director Marketing and Advertising Used the software for: 2+ years ### "Overkill for us, likely ideal for larger businesses" April 4, 2025 2.0 Personally I feel like this was a tool that was overkill for our business. It's deep, rich complexity would be a benefit to a larger business but I'd say you need a singular stakeholder who's sole role is managing the platform and can customise it to your needs. If your business can't justify that then I'd suggest finding an alternative platform Pros powerful when harnessed in the correct ways Cons complex to use, hard to teach to other team members, lack of ability to make easy adjustments Review Source MC Mark C. Director Retail Used the software for: 1-2 years ### "Sales force" May 8, 2025 5.0 Overall it is the best to use for any sized company. It is expensive but worth it. Has the ability to be your all purpose platform. Pros The ability to customize sales force as you need it. Able to sync with other platforms to ensure compliance. Cons It is pricey but it is the best in the industry. Review Source LNC LE NORMAND C. account exécutive Hospital & Health Care Used the software for: 6-12 months ### "mitigé sur l'utilisation " May 15, 2025 4.0 plutot bonne, pas assez personnalisé par rapport aux différentes entreprises. Interface à revoir Pros j'aime le reporting quotidien sur mon cloud. Conservation des données pour mes supérieur. Cons ce n'est pas toujours a jour dans le reporting, la fluidité du logiciel également. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.