# Page 82 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 82 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18773 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18773) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 82 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 2026-2050 of 18773 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Amanda M. Account Manager Pharmaceuticals Used the software for: 2+ years ### "Salesforce" January 23, 2023 5.0 Salesforce has been a great experience. I use it daily for work and am able to navigate it easily. Pros This software is easy to use especially to track client communication. I like that it syncs with all my reports and updates. Cons Sometimes having to refresh can be annoying. In order to see updated reports I need to refresh even after just logging in. Review Source NW Nelda W. Client Reporting Specialist Marketing and Advertising Used the software for: 2+ years ### "Review of Salesforce" September 13, 2020 4.0 In general, Salesforce has many options for every team within my company to provide better value for our clients by keeping their data up to date and keeping a record of interactions with them. Pros Salesforce is generally easy to use. It has many features which simplify organizing opportunities and leads very efficiently. It also allows my company to customize many tabs for better management of client data. It links well to company phone systems and email accounts. The Chatter feature makes communication between staff easy while keeping the record of communication linked to the pertinent client. Cons My only complaint is with a recent update which made finding various tabs more time consuming. I did have the option of letting them know about my difficulty and they were responsive. Review Source RM Rexie M. Company Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Fantastic system with a lot of functionality" March 22, 2024 5.0 Pros It offers the basics for CRM and sales management in an affordable package but also has extensive additional functionality for specific business fields so offers a bit more than basic CRM software systems. I liked how easy it was to use and how much data is available easily for analysis. Cons The pricing bundles / structure is not too friendly on smaller businesses. Alternatives considered [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) Review Source AH Andolfo H. Administrativo Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Herramienta para grandes empresas" September 18, 2023 4.0 Pros Herramienta con muchas posibilidades de gestión y control de grandes equipos de ventas Cons herramienta poco intuitiva, dificil de implantar y de formar al equipo si no la conocen, si eres una empresa pequeña hay mejores opciones Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Por precio y comodidad de uso Review Source JL Jeremy L. SE Information Technology and Services Used the software for: 2+ years ### "Our Source Of Truth" January 2, 2024 4.0 Pros Salesforce is a robust platform that we use to track all of our sales from lead generation to close. It has tons of great features that you can keep simple or complex. Cons Lots of different roles and permissions that can be tough to track. Review Source JW Joel W. Sales Director Information Technology and Services Used the software for: 2+ years ### "Salesforce is a beast...but I love it." January 9, 2019 5.0 Pros I have used SFDC for over 10 years with a lapse of 2 years when I was using Pipedrive at one of the firms I was working for. I was an admin for two different organizations as I was the one with the most experience. It is an absolute beast with so many features that I couldn't even begin to tell you all of them. The level of Customization available is both a pro and a con. After using a CRM as basic as pipedrive the one standout for SFDC for me is the reporting capabilities. For a sales director that wants usable data to drive performance and improve my business, salesforce provides that data anyway I want to slice it. Cons For a first time user it is daunting. The level of customization is overwhelming. You will want to take a course or watch 5 days of youtube videos to get up to speed. There are a lot of different views, tabs, features that can get confusing. Especially if you go from company to company as it can seem like a totally different product depending on how it was configured. Review Source VR Verified Reviewer Housing Services Manager Individual & Family Services Used the software for: 2+ years ### "Salesforce to manage our data" November 14, 2018 4.0 Pros My company is transitioning from an antiquated Access database to Salesforce. We are a nonprofit org that manages 22 housing sites with over 2000 tenants. What I like most about Salesforce is the ease of use and user buy-in. All of our data is stored in a meaningful way and users like it’s functional. The ease of pulling reports is vital to our organization and Salesforce really delivers. Cons We are using a 3rd party financial app and it’s taking time to build it within Salesforce to meet our needs . It’s not really Salesforce fault but hoping that Salesforce will come up with their own financial accounting tool. Review Source VR Verified Reviewer Tech Support Specialist Used the software for: 1-2 years ### "I have worked with salesforce for the past two years for case handling and creating and record keep" May 15, 2018 5.0 Case creating handling and tracking are my daily uses for this software. All of our calls and emails come through this system for handling among agents. I think it is flawless and have not had any issues with the program Pros I think the software is very user friendly. The ability to store all your contacts and have them associated to their company name for future searches or tied to a phone number make record keeping simple. You can search on minimum information and find information and that is very useful to me. i also like that things are neatly placed in to different tabs like Contact - Cases - Reports etc. Cons I think the software has maybe to many capabilities. There are functions of Salesforce that I have never even explored and I think a lot of that could be cut out of the program to make it even simpler. Review Source NC Nick C. CFO E-Learning Used the software for: 2+ years ### "A must have" October 8, 2020 5.0 I've used Salesforce almost daily for 5 years and have had an overall positive experience. The platform can be frustrating at times, but it's necessary in order to get the value out of the tool. Pros Salesforce is by far the best CRM in the market, especially for technology products. It's easy enough to use, can do anything you want it to (with the right amount invested into development), and is a very powerful tool when used correctly. Cons What I like least about Salesforce is the fact that there is a cost to everything, all add ons seem to have a fairly expensive cost and you have to pay for proper support. All in all though, the pros far out weigh the cons. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source AG Albir G. Apple soultions specialist Computer Hardware Used the software for: 2+ years ### "Sales force is a must for piplines " September 7, 2023 5.0 overall pretty good cant seem to find anything better on the market Pros I like how easy it is to log calls/manage your leads and or prospects. it also works well from a managers perspective Cons i wish it worked better with mass email/text campaigns I'm not a fan of having to use more than one platform for that Review Source VR Verified Reviewer Quality Assurance Computer Software Used the software for: 2+ years ### "A great CRM, after setup." December 26, 2018 4.0 Once Salesforce is setup and everyone understands what is expected from a data entry standpoint, Salesforce is an amazing tool. Getting to that point can be quite an exasperating experience. Pros Salesforce is large and powerful. It can definitely enable sales teams to have success by tracking every aspect of customer interaction from beginning to end. Cons Salesforce setup can be cumbersome. I have never used Salesforce from the ground up, I have always been in a position of transitioning to Salesforce, and it has never gone as smoothly as expected. There always seems to be some element of the transition that requires an additional fee, or can't be completed. Review Source GG Garry G. Principal Consumer Services Used the software for: 2+ years ### "Salesforce - CRM global business " November 16, 2021 4.0 A continual work-in-progress. Perhaps our implementation parties were not up to sniff... perhaps our expectations were overly aggressive but, the fact is, SFDC implementation is continuous AND NOT because our model was changing Pros SFDC will do whatever you design it to do. It is very flexible. Cons SFDC will do whatever you design it to do, however, that comes at a very steep cost. The 3rd party implementation circus renderers it very difficult to secure value. Reason for choosing Salesforce Sales Cloud Flexibility Review Source Rohitha R. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Best CRM in the market" May 19, 2023 5.0 Salesforce is one of the most potent and sophisticated CRMs available in the market. Pros It has an easy to Use interfaceIt has great integration capabilitiesEasy to track lead's data Cons Priced very high, startup companies cannot afford multiple users because of the price range Review Source JV Juan V. Support analyst Oil & Energy Used the software for: 1-2 years ### "Using salesforce to track sale" November 4, 2023 5.0 Salesforce is very important on my organizarion to track sales and allow a clean workflow of sales management Pros I like the easy to use, and its behavior like a social network Cons Sometimes the mobile access is not easy and difficult to use Review Source DT Daniel T. Technical Services Engineer Computer Software Used the software for: 2+ years ### "SF Cloud Experience" March 30, 2021 3.0 The interface is cludgy now (liked the classic interface better than lightning) mainly because of reforming of the search box and overall performance (lightning is slower to respond) -- so it just needs to work, don't need all the fancy animations, "on the fly" predictions and hover menus that cover other things I'm trying to reach just because I cross a hyperlink on the way to where I need to be. Pros It's a great platform to track customer information, contacts and sales interaction. Cons The support interaction isn't really on par for me. Need better alignment of issues and tracking of resolutions. Review Source VR Verified Reviewer Partner Channel Account Manager Information Technology and Services Used the software for: 2+ years ### "Best CRM" January 3, 2019 5.0 The biggest take away is how easy it is to stay organized. from list views to the various reports and dashboards I run, salesforce helps me to stay on top of my game Pros Salesforce is the best CRM out there. The new lightning feature is extremely user friendly and as a salesrep/account manager, it makes staying on top of my deals and accounts very easy. Cons Though the reporting feature is very powerful, it can be a little confusing. It took me a little longer than I would have liked to feel comfortable navigating/building my own reports. But that being said there is a lot of helpful guides/walkthroughs/insights that Salesforce provides to help you learn. Review Source MM Mirko M. Engineer Medical Devices Used the software for: 6-12 months ### "An Amazing CRM Service" May 23, 2022 5.0 My experience with Salesforce was great, a user friendly platform and interface. It has great resources for training on how to use the platform which allows anyone to be able to pick it up and start using it effectively. The fact that the service is scalable makes Salesforce a great option for all businesses. I would highly recommend Salesforce for everyone. Pros Salesforce has the ability of integration with third party apps which gives it a competitive advantage in my opinion. The software is intuitive to learn and once you get a hand of the interface it's very user friendly. The cloud service within the software is suitable for all different business sizes which is a great selling point for any CRM software like this. The service can be accessed on different devices which is great for when you are on the go giving you great flexibility within the software. Cons I have not encountered any negatives when using Salesforce. Review Source VR Verified Reviewer Sr. Manager, Marketing Analytics & Operations Real Estate Used the software for: 2+ years ### "SFDC is the universal tool for call centers" February 12, 2018 5.0 Pros SFDC plugs into everything with obvious and significant focus on API development. The flexibility and useability of the UI, especially SFDC Lightning, has made daily tasks for our analysts and front-line customer facing representatives much quicker and efficient. Cons The lack of snapshot data seems like an area of improvement that I run into at every company and role I've been in while using SFDC. The ability to look at revenue, orders, activities, etc. as they were at a past point in time would make it much easier to understand changes to the data and activities that have influenced our customers' experiences. Review Source UG Uttam G. Associate Research Used the software for: 6-12 months ### "Salesforce is best in class but expensive" October 25, 2023 5.0 Pros It is a customer relationship management software. Reports, dashboards, analytics, email integration, mobile access and integrations with millions of applications is the main reason for my likings for salesforce. Cons Customer support is a bit delayed. We have to stay on call hold for a long duration of time. The amount we pay for salesforce is very high as compared to the services Review Source AL Amy L. System administrator Computer Software Used the software for: 2+ years ### "Salesforce makes it easy to track and customize sales processes " March 4, 2022 5.0 Pros Salesforce is so flexible in terms of customization and automation. Cons I work in two separate salesforce orgs and sometimes we run into issues where we can do something in one org but it doesn’t work the same way in the other org. Review Source JG Joe G. IT Supervisor Computer Software Used the software for: 2+ years ### "#1 CRM Platform Available Today" March 22, 2023 5.0 Strong in working with client effort and contact and to drive and amplify deals. It assists an organization with figuring out its business execution in an entirely different creative manner. I track down it to really be the most easy to understand stage that I have experienced as CRM has advanced into the business world. Pros Once your team is educated, the available CRM options are endless with this software. Cons Can have a steep learning curve in the beginning. Review Source VR Verified Reviewer Service Desk Information Technology and Services Used the software for: 6-12 months ### "Good for Ticketing Service" February 5, 2021 4.0 I would recommend this product. SF is one of the top competitors out there for a reason. Pros It's very easy to use. A lot of automation can be done. The interface is very straightforward. The website is really fast and we've experienced almost zero downtime during my time of using it. Cons The con will be the comment section area where we communicate with the requesters. I'm not a fan of the forum time exchange. I prefer the comment section type like facebook's. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Company's decision. Review Source SB Shravani B. Technical Support Engineer Information Technology and Services Used the software for: 2+ years ### "An amazing tool" November 24, 2020 5.0 overall rating for this product is 5/5 as I have a very good experience using it Pros I love working on the sfdc, I have been working from almost 4 years and it is a very user friendly tool to use Cons sometimes the screen flickers while using the software Review Source TM Tamie M. Integration Analyst Computer Software Used the software for: 2+ years ### "My Opinion of Salesforce" February 20, 2019 4.0 I enjoy using Salesforce. I like the fact of sharing / being able to use this software with the customer. There are multiple languages that support the clients who work in other countries who are affiliated with our organization, which is the first time I have ever experienced a software with this support - awesome. I have enjoyed the Knowledge base of working and learning this software. I would recommend any business to invest for Data Categorization and for Knowledge sharing with your customers. Pros As a Salesforce user, this manages my case load and keeps me organized for and with my clients. It is easy to use and is not difficult to learn. I like the fact there are "Guided Tours" | Help for pages you may need help on. When software has updates, none of my work is affected. Seems upgrades / updates do not interfere with business so to me that is a huge plus. Have not had a bad experience in 2+ years I have been using this software. No impact on making my job harder. It actually makes the job easier. Cons It's not a dislike, but I look forward to maybe an upgrade on Service Request functionality. Review Source PS Pedro S. Sales Engineer Information Technology and Services Used the software for: 2+ years ### "Great sales software" September 22, 2023 5.0 Pros What I really like about Salesforce is the ease of use of the tool, it's really easy and seamless to get information about all of the objects, such as opps, accounts, implementations and so on Cons The reporting tool could be a little easier to use, also changing or adding fields to objects is really unintuitive Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.