# Page 83 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 83 - Is Salesforce Sales Cloud the right CRM solution for you? Explore 18783 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18783) [View alternatives](https://www.capterra.com/p/61368/Salesforce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 83 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 2051-2075 of 18783 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Sr. Engineer Renewables & Environment Used the software for: 1-2 years ### "Review - Salesforce Sales Cloud" April 30, 2023 5.0 My experience with this tool is very awesome, as I am able to manage the my all work very efficiently and deliver better results. Pros Salesforce sales cloud is the best CRM, as it is helping us to manage the workflows, tracking the sales and order management becomes very easier with this tool. Cons All features are good about Salesforce Sales Cloud, it becomes little critical for new user to use in starting. Review Source KK Kandice K. Data Management Rep Information Technology and Services Used the software for: 2+ years ### "Very reliable system " February 19, 2019 5.0 I can see why they made Fortunate 100 #1 in 2018, and are in top 10 for 2019! They have a very reliable system that is well-maintained. Knowing that they have a good company culture is an added plus that I am glad to use a service that supports good company culture. Keep up the great work! Pros This software is a great one-stop shop to maintain all information about contacts and companies, along with tracking opened and in progress tickets. I enjoy being able to find open tickets quickly and seeing my own progress along the way of what I have completed. Looking up a ticket, a contact, or a company is really easy to find when you need it! Highly recommend this for any large corporations that work with support and services to track any issues with customer support. Cons There are a lot of functions features that are probably not really utilized, and it can make it look complicated and confusing from an outward standpoint. The Simpler the better would be preferred for the overall interface or ease of understanding what each function is for would be nice. Review Source Alexander W. Financial Advisor Financial Services Used the software for: 2+ years ### "Salesforce as a CRM- Standard is the right word" March 3, 2022 4.0 Pros It covers the basics quite well and allows pretty in depth contact tracking and sales funnel Cons I really just doesn't feel very intuitive. Data entry still feels clunky and inefficient Review Source VR Verified Reviewer CSR Banking Used the software for: 6-12 months ### "Great Software for Customer Database " July 12, 2022 3.0 I enjoy the software overall, I feel it is on point to reflect what customer databases and call center workflows need at this day and age. I do wish the system would not freeze up when call volume is at the highest-this is when we need it to work at its best! Pros I really like the layout and design of Salesforce. I especially enjoy being able to move the layout to my liking. Cons It seems to glitch quite a bit which can be costly for a CSR in high call volume situations. Review Source VV Vijay V. Content Writer Computer Networking Used the software for: 2+ years ### "Navigating Salesforce Sales Cloud: A Comprehensive Review" February 7, 2024 5.0 I found the learning curve steep for new users, which slowed initial adoption. Overall, Salesforce Sales Cloud delivered substantial value and improved our sales processes significantly Pros What I liked most about Salesforce Sales Cloud was its robust customization options and powerful analytics tools Cons empowering our team to tailor the platform to our specific needs. However Review Source CW Chantelle W. Owner Food Production Used the software for: I used a free trial ### "Happy so far with Salesforce Sales Cloud " August 25, 2023 4.0 I recently partnered with someone in my business which was a big step for me. Salesforce has helped me stay in the loop of what my business partner , who is in charge of sales, gets up to. Pros I like that each time I wanted to make use of a new feature I could find detailed descriptions on how to use each feature with ease Cons I have not been using Salesforce for that long, but to date I have not found anything I am unhappy with Review Source DP Derrick P. Insurance Producer Insurance Used the software for: 1-2 years ### "Salesforce is solid" April 23, 2020 5.0 I know the ones who are in contact with Salesforce have been able to resolve issues that we may face in reference to hang ups in the software and make updates that make things more simple for us. Great experience. Pros I love the fact that with a CRM tool this allows me to be able to track and follow up with insurance sales opportunities with ease. No more having to write down on a posted note or even notebook and forget about the follow up being buried beneath other non sense information. It is very intuitive in the setup and operating the overall system itself. Running lists of potential leads is easy and the reports feature to make sure we are all doing our job is great. The biggest Pro for me is being able to note and track all interactions with clients. Cons I wasn't the one that did the integrating but as far as I know, it took time to make sure what our company uses and the way we want to use it worked right. As far as cons go with this software, I feel there are more clicks than necessary in reference to adding information. At times, I wish it could be more simple and not do so many tasks at hand but that can be a good thing as well. You can get lost in the added detail. Review Source VR Verified Reviewer Director, Data Analytics, Engineering and Architecture Education Management Used the software for: 2+ years ### "Biggest Disruptor of CRM" July 25, 2019 4.0 Pros 1\. Cloud based , so can be accessed from anywhere 2. Varied and multitude of integrations including via API's and SDKs 3. They keep on acquiring companies and adding more functionalities including using it as a business application in itself or for your clients. Cons 1\. kind of a blackbox from a Database perspective 2. Can't change any of the underlying DB structures 3. Gets very expensive with increasing amount of data 4. can get very complex if customized it or used it beyond its core functionalities Review Source Argenis Jose R. Ingeniero en Mantenimiento Used the software for: 2+ years ### " is the # 1 customer relationship management platform in the world. based on the cloud for sales" March 26, 2018 5.0 Savings in maintenance costs Time optimization Improvement in productivity Greater effectiveness in tracking prospects. Rapid development Quick ROI Clearer knowledge of your customers and prospects. More effective demand generation. Increase in the collaboration of the company Scalable infrastructure according to the growth of your work team. Automation of controls to scale and assign responsibilities. Knowledge database as support for problem solving. Multi-channel response capacity for better and faster attention. Pros Sales offers a wide variety of products without complications. That is, it is not necessary to install any software or hardware; so you can quickly start working and see positive results in your business. This is because the entire platform is on the Internet, which allows its customers and users to access it from various sites and / or devices. Cons It depends on the Internet connection, but you can synchronize with offline dies, The lack of energy can cause delays in the use of the system. Less flexible and updates can be expensive. Review Source SM Sean M. Business Developer Consumer Services Used the software for: 2+ years ### "Salesforce Review" April 27, 2021 5.0 Using salesforce has increased my effectiveness at my job and made my normal responsibilities easier to accomplish. Pros Salesforce is a great CRM software. It makes it easy to make reports to track sales statistics and manage partner relationships. As a business developer is also me to track important business critical activities and relationships. It stores and organizes various information that is integral to my position. Cons The backend administration management can be complicated and require a lot of training. I am not the most adept at creating dashboards or reports so it can feel overwhelming at times but they have a great support network to assist with this. Review Source Becky L. Project Manager Internet Used the software for: 2+ years ### "Flexible and Granular data" October 3, 2017 5.0 Improved workflow, improved reports, and a vision into customer journeys, profits. Tracking relationships in Salesforce is better than any other CRM I have used. Pros As a user, I like the flexibility of fields overall - the flexibility of nodes and options that can be added to larger modules like Cases and Opportunities help make workflow easy and easy to return to in order to get a quick overview of a customer/client journey. Cons Although Salesforce provides flexibility, depending on the instance, it can get to be cumbersome. This, however, depends on the team-specific implementation and execution of Salesforce, not the software itself. Review Source MC Mitchell C. Sales Agent Insurance Used the software for: 2+ years ### "Manage your sales database under one roof" March 11, 2024 5.0 Pros Everything was able to be connected through one application and had really good integration with other apps. Cons It took a bit to get the hang of the workflow and constantly making changes to fit our needs. But once you are through the growing pains, it is worth it! Review Source LS Laura S. Business Operations Manager Information Technology and Services Used the software for: 2+ years ### "The best CRM on the market. " June 14, 2018 5.0 Salesforce ensures all information is in one place. Every department: Finance, Success, Support, Sales and Marketing uses Salesforce to keep track of customer information and make sure we are working in tandem. As our finance person, I love the reporting and dashboards that let me show our leadership team every important KPI in one place. Pros I love how easy it is to customize Salesforce for my organization's needs. We have custom fields, reports and dashboards for every business unit. If used correctly, Salesforce makes sure that any information about prospects and customers is logged and updated so everyone at your company can see every interaction. Make sure you use available apps in the AppExchange to connect other softwares to get the most value. If you tie all business softwares into Salesforce it helps keep everything in one place. Cons It can be overwhelming to learn how to code and customize Salesforce. Lightning, their latest release, is much easier than Classic. Make sure you search their user community for answers, it is a great resource for how other organization's have solved problems in Salesforce. Once you get comfortable with custom fields, reports, dashboards, etc. it is really easy to tailor Salesforce to your business needs. Review Source VR Verified Reviewer Adjunct Faculty Higher Education Used the software for: 6-12 months ### "I utilized this program to setup a distribution "center" for customer service email responses" April 15, 2018 4.0 We were initially using a shared gmail to collectively address customer service questions about our software. This program allowed us to set up tiered responses and show active members working on the tickets. This has greatly speed up our response time. ALSO!, it integrates with the other SalesForce products seamlessly. Pros The program is very much so plug and play style eg. it allows for "low-end" users to setup tiers of customer services and create canned priority responses. The program also allowed for "high-end" users to create custom if/then tier responses through additional pages provided from the SalesForce customer service team. Cons In order to access those high-end areas and integrate your own website into the SalesForce system there was quite a bit of trial and error with the expected learning curve of their software. I noticed that the html customization was a bit lack luster for the low-end user as it required a bunch of APL as opposed to drag and drop integration. Review Source WM William M. front service clerk Accounting Used the software for: I used a free trial ### "What you need for all company's that's have money operations " May 20, 2022 4.0 Overall this keeps me out of jail for tax evasion charges. Easy to use and can see the money rolling in. All in all, this helps to keep me out of jail on charges of tax evasion. It's simple to use, and you can see the money rolling in. Pros I like the ease of use I have a small operation that doesn't have a accountant I use it for tax filling and I really love it not real complaints it gives me the amount of money coming in and out that way I can fill properly. Cons None really they have a ok layout maybe I'm just bad with spread cheats but you can get loss in a sea of numbers. When I use the software the dates can be a little tricky. Review Source CS Carolyn S. PT Faculty E-Learning Used the software for: 2+ years ### "Salesforce Review" March 11, 2022 5.0 Overall, my experience using Salesforce in the education section has been very positive. Pros Salesforce is easy to use and is an excellent tool for communicating among users. Cons A feature that can be improved in Salesforce is cost. Review Source VR Verified Reviewer Website developer & Publishing Executive: Digital Media Computer Software Used the software for: Less than 6 months ### "Good but complicated CRM tool which helps in easy product integration" August 9, 2018 4.0 My overall experience as I rated previously stands as 4 out of 5 due to its complexity, but n number of features it provides. If the cons improve and I am impressed I would rate it as 4.5 overall. Pros This software platform is really great in terms of features it provides and the overall functionalities required to integrate products. I found this to be a really simple tool in terms of usage. When it comes to synchronizing our product's data with Salesforce, it is really simple. Pushing or pulling data (contacts) from our product to Salesforce platform and vice versa solves most of our basic corporate needs for Customer-Relationship management. We have used to create, clone, delete various contacts in the form of leads, opportunities, etc. and also creating cases and contracts along with managing accounts and parent accounts. Cons This tool is very useful in the features it provides, but the overall ease of use is really disturbing. It seems to be very complicated when we need to search for various options, especially after transitioning from the classic layout to the lightning experience layout. Contacting the support team is also very difficult at times and once connected, it takes a few business days to get back for an appropriate answer. Hoping for a smoother experience in this regard. Review Source Michael R. Business Development Manager Information Services Used the software for: 2+ years ### "An excellent CRM" July 11, 2019 5.0 Very comprehensive system, easy to use for admins not so easy to use for end users. Pros Customisable, Comprehensive setup tools, easy segmentation of data Cons Steep learning curve for end users, cost Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Salesforce Sales Cloud Customisation capabilities Switched from [Workbooks](https://www.capterra.com/p/109648/Workbooks-CRM/) Functionality Review Source VR Verified Reviewer Marketing Specialist Chemicals Used the software for: Less than 6 months ### "Great Upgrade from previous CRM" January 8, 2021 5.0 We have real-time data Pros We are able to review leads, contacts, and accounts. Have true visibility of the whole sales pipeline and are able to measure ROI on our campaigns. We switch with the SAP CRM tool and its a real-time saver and easy to use tool Cons I think that some of the customizations have been made without the consultations of the key user and we currently need to review some of these features - we are still doing a lot of change management. Review Source MS Mary S. Special Education teacher Education Management Used the software for: 2+ years ### "A true lifesaver " July 23, 2020 5.0 I thoroughly appreciate and enjoy Salesforce and the ease it has given a typically tedious aspect of being a special education teacher. Pros My school district’s special education program switched to SpedAdvantage through Salesforce and it is a complete time saver compared to our old software. Special education entails hours of paperwork but with SpedAdvantage and the organization that comes from the program the paperwork is easy to find, complete, and get out to team members. Aspects I appreciate the most: activity/log a call, connecting contacts to students, upcoming/overdue reminder pop up, check out/in on paperwork, just to name a few. Cons We have had some glitches with the program but the support team/developers were prompt and helpful in their responses. Switched from [Infinite Campus SIS](https://www.capterra.com/p/188836/Infinite-Campus/) Better quality, easier to use, better organization. Review Source Lance C. Director of Business Development Computer Software Used the software for: 2+ years ### "It is what it is" April 10, 2019 4.0 Old interface is beyond dated. Lightning is a HUGE step forward. I’m almost a fan. Pros Ok, I’m an old sales guy - been using Salesforce since early 2000’s. Never been a huge fan - it wasn’t designed by or for salespeople. They have however, created a great cottage industry. The thing that is best about SF is you can use it cradle to grave for prospects and customers. SF doesn’t do ANYTHING well, but it actually does do EVERYTHING. Cons It wasn’t designed with sales people in mind. Salespeople care about deal status and next steps. You can spend money and get things customized, but vanilla SF out of the box is lacking. Review Source VR Verified Reviewer Profesor de inglés Used the software for: Less than 6 months ### "This CRM is an excellent tool for organize and manage information about customers." May 8, 2018 4.0 It's useful and easy to use. Pros Salesforce is reliable and stable. Very good dashboard design, you can immediately see all the necessary information. Drag and drop features are useful to create your work environment without programming knowledge. You cant leverage on helpful reminders, information about clients and contact details. It's an amazing tool if has acces to a created customer's database. Salesforce is adaptable to the type of business that you need. It's easy to use. Sales forecasting helps you to predict sales growth based on averages. Helpful for remember customer´s likes, preferences and needings just with a button. The reporting side of the program is extremely user friendly. Cons Software customization can be very expensive and overwhelming. Application isn't enough intuitive for people. Complicated use, you need too press too much buttons to get where you need to go. Interface is not very clear. Salesforce for outlook plugin need to be improved. The app is a little bit limited in functionality. It's hard to get the correct data out without the knowing of how to manage filters. It may be that the Integrator causes an Outlook crashing. There's not a note section for quick writing notes about any detected fact. Review Source Susang R. Product Marketer Information Technology and Services Used the software for: 1-2 years ### "Useful CRM tool for all businesses" August 23, 2022 4.0 Salesforce Sales Cloud is a great CRM and leads management platform. I have had a good experience with it so far Pros One of the best things I like about Salesforce is the lead tracking capabilities. I can easily find all the necessary details of the leads, and also managing multiple lead data is simple Cons I do not have any concerns with the Salesforce Sales cloud. Customer support could be better Review Source Andreï C. Account Executive Information Technology and Services Used the software for: 2+ years ### "Salesforce Sales Cloud is amazing for sales management" January 19, 2022 5.0 Pros I loved to use Salesforce Sales Cloud during my four years working for a subsidiary of a Top 500 US based company. Salesforce was our legacy software, and we kept using it after we have been purchased. Cons I have no cons about Salesforce Sales Cloud. Review Source VR Verified Reviewer Business Development Manager Telecommunications Used the software for: 2+ years ### "Good Product" October 20, 2020 5.0 Pros I really like how evolved Salesforce is. It is complete and seems easy to use as a basic user. Cons When you have to complete more tasks than just basic CRM input it becomes increasingly slow and not as user friendly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.