# Page 9 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18781 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18781) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 9 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 201-225 of 18781 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DT Dana T. Renewals Sales Manager Information Technology and Services Used the software for: 2+ years ### "A tool for mature sales organizations" January 21, 2025 5.0 9.5/10 and would recommend to any mature business Pros Ease of use, comprehensive and easy to customize for your business's needs. Easy to track sales cycles in it and love the fact that we can integrate other tools such as CPQ within it. It took a while for my company to move to this tool but glad we did it as it's changed the sales game here. Cons Latency and downtimes have happened in the past Review Source MT Martin T. Credit Lead Financial Services Used the software for: 2+ years ### "Awesome product for operations " November 30, 2024 4.0 Overall experience is that Salesforce is a good platform and improves operational efficiency as well as customer relationship management once deployed Pros Salesforce allows for various customisation options and it's seamless integration capabilities really standout for me. Cons The steep learning curve for non technical users and it's high cost. Review Source RG Roman G. IT Audit Senior Manager Accounting Used the software for: 1-2 years ### "One stop shop for CRM, pipeline and deal management" February 23, 2025 5.0 Overall, Salesforce Sales platform allows great communication with the clients and potential clients, great tool in managing pipeline and allowing allowing wide outreach. Pros Salesforce cloud provides a flexibility in CRM software, allowing having sales, deal reviews and client service on the same platform. It has also robust workflows mechanism allowing automated some of the previously manual tasks used by Sales/RevOps teams. Cons Deployment of AI Agents was relatively slow than previously expected. Review Source JR Jessie R. Account Executive Real Estate Used the software for: 2+ years ### "Very comprehensive" September 7, 2017 5.0 It easily organizes all the info I need regarding the customers I'm working with. Pros I love that different softwares can be integrated and it offers a one stop shop for sales reps to communicate with other departments. Cons The look and feel is a little old... that may be because it just has so much stuff in it. I would guess there's a way to offer an easier search bar and make report writing, etc. a little easier. Review Source Georgia L. Chief Marketing Officer Information Technology and Services Used the software for: 2+ years ### "SFDC is THE CRM. I don't want to use any other." December 4, 2024 5.0 It helps me manage my function, track my KPIs and build pipeline. Pros I live in SFDC every day, in my dashboards, in my reports, with my pipeline. Cons Inconsequential bits and bobs. Takes time to get it working the way you want it to. Review Source YB Yarna B. Delegate Sales Events Services Used the software for: 6-12 months ### "Salesforce CRM " April 2, 2025 5.0 Very powerful CRM that can transform how businesses operate. Pros CRM has everything you need. Customization tools are great and gives deep insights into sales and customer interactions. Cons Sometimes can be tricky to navigate properly and could have further efficiencies to help you search for what you're looking for. Review Source YC Yash C. Coordinator Banking Used the software for: 1-2 years ### "Salesforce review" April 2, 2025 5.0 I had a fantastic experience with Salesforce. As an end-user, it really helped me in managing tasks and keeping track of things. Pros Data tracking, file management, task notification, team queue management Cons Homepage, Dashboard, Task creation process Review Source KB Kelly B. Owner Arts and Crafts Used the software for: 1-2 years ### "Great forecasting and report software" February 16, 2025 5.0 I am satisfied with this software overall it is easy to navigate and does great forecasting reports Pros I like the reporting function and forecasting capability. Once you are trained, it is also fairly user friendly and is easy to navigate. Cons Once you are trained the software is user friendly for basic jobs however, the training is extensive and can prove tedious at times. Review Source MA Mauricia A. CSR Health, Wellness and Fitness Used the software for: 1-2 years ### "Salesforce review" March 24, 2025 5.0 I wish there was a way to keep the information and not have to type it out overall its a good system Pros The ease of locating members and providers Cons the freezing issues and the fact that you lose all information when it happens Review Source EN Elizabeth N. Sales and Events Manager Restaurants Used the software for: 2+ years ### "Salesforce average review" December 12, 2024 3.0 Sales Manager at a high end restaurant for 10 years using Salesforce. Pros Easy access for users. Helpful for all to navigate. Cons Too many steps and does not integrate with outlook as easy as other products. Review Source VR Verified Reviewer Cloud infrastructure engineer Computer Software Used the software for: 2+ years ### "Salesforce Cloud Expert review" October 13, 2024 5.0 I have been working jn salesforce cloud and on salesforce software since last 4 years and i feel this a very usefull tool and well know software which is used globally and the most important think which i like is its accessibility of the documents which are stored on the cloud. Pros Easy user interface, best to customer and sales database and multiple documents can also be uploaded for further reference Cons License is very costly and limited options Review Source HJ Harry J. SDR Computer Software Used the software for: 2+ years ### "A great CRM" December 20, 2024 5.0 We use SF for to fulfil many requirements, predominantly to store account/contact data, run reports, set up campaigns, creat sales opportunities and track individual and team KPIs. Pros Heavily customisable to suit any requirement. Cons I remember the first time using SFDC, it does require some form of training for those who haven't used it before. Review Source ML Mikayla L. Director of Data Strategy Education Management Used the software for: 1-2 years ### "GREAT software " April 3, 2025 5.0 Pros how easy it is to use and how customizable the platform is Cons there isn't anything I particularly don't like other than the amount of learning it takes to be confident in SF Review Source DT Delicia T. Community Specialist Marketing and Advertising Used the software for: 2+ years ### "Salesforce Cloud among top 5 " October 3, 2024 5.0 Overall great experience and customer service is excellent and willing to help you find your needs and they are also great at following up. Pros Salesforce has a lot of great options as far as entering information adding unique fields and making it specific to your needs as well you can also use this across all devices. Laptop to phone to iPad. Cons Some fields are tricky and have specific questions that need to be answered before moving to the next field. sometimes those are not highlighted and takes time to find area of particular needs. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber did not have all features and Salesforce is way more user friendly Review Source ZX Zhuowei X. Financial Advisor Financial Services Used the software for: Less than 6 months ### "Wonderful, Efficient Tool" April 4, 2025 5.0 I SalesForce Sales Cloud as the CRM tool to coordinate between Avaya and Microsoft Teams to connect with my clients. Salesforce is integrated into my Outlook calendar and stores all client communication data for at least the past 16 years. Pros It integrates everything that I need to know really well. From records, to prospect lists, to integrating with my calendar with Microsoft office, it takes a lot of the grunt work out of my schedule. Cons It can sometimes lag when I pull up a large number of tasks or have dozens of tabs open. Review Source CN Carli N. Scheduler Furniture Used the software for: 6-12 months ### "Easy to use and beneficial " February 10, 2025 5.0 My overall experience has been exceptional. Me and my team have really benefited from using this and to track the tech'a. Pros Keeps track of almost everything that is done. Cons I cannot really think of any downsides at this time. It is a lot more helpful than our previous software. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) My team and supervisors made this switch. But it is definitely beneficial in the end. Review Source AG Alexa G. Assistant General Manager Sports Used the software for: 2+ years ### "Salesforce" April 11, 2025 4.0 Pros Generalizes all of the customers info into one space. Cons Page does not always refresh when actively working. Review Source Kenidra S. Customer Service Representative Retail Used the software for: 1-2 years ### "Thumbs Up!" February 4, 2025 5.0 I definitely give Salesforce a five star rating. Pros I like that the customers' information populate easily. Salesforce is a onestop shop for addressing customers' needs. Cons Nothing. I use Salesforce on my job every week. Review Source Amy S. Energy coordinator Environmental Services Used the software for: 6-12 months ### "Just made the switch for the better," January 9, 2025 5.0 We just switched to this program in my office. Like I said learning curve. But we are all starting from scratch and we are taking training and also learning from Trial and error. Pros The ability to keep everything you need in once software program. Inventory, work orders, job assignments, etc. Cons There is a learning curve but with proper training it’s easy peezy Review Source Marc B. Executive Vice President Publishing Used the software for: 6-12 months ### "Salesforce is not meant for a single user at an organization " December 28, 2024 3.0 It was not a good one but this is not a reflection of Salesforce, it was just not meant for me. Pros It is a great product but not meant for a single user which I was. You need an admin, which I am not. Cons It is too difficult to learn to set up and use on your own. Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Salesforce Sales Cloud I thought Salesforce would be a better option. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Act went up in price and I heard many good things about Salesforce. Review Source LC Luciana C. Administrativo Construction Used the software for: 6-12 months ### "Gestión integral de ventas " January 8, 2025 5.0 Mi experiencia ha sido muy óptima. Aunque la personalización fue algo lenta, logró un aumento de la productividad. Pros Destaco la centralización de datos y la automatización de tareas. Brinda análisis detallados, personalización y accesibilidad móvil. Todo esto mejora la colaboración entre equipos, aumentando la eficiencia y satisfacción del cliente. Cons Puede ser algo costoso en relación a otros softwares. Su implementación requiere tener conocimientos en la materia. Y un detalle a destacar es que depende de conexión a internet. Review Source IS IVAN S. IT HELP DESK Banking Used the software for: 1-2 years ### "IT Salesforce Sales Cloud" November 28, 2024 5.0 Salesforce Sales Cloud is a Customer Relationship Management (CRM) platform designed to help businesses streamline their sales processes, enhance customer relationships, and boost revenue. It is part of Salesforce's ecosystem and offers tools ranging from sales automation to advanced analytics. Pros Customizable: Highly adaptable to the specific needs of businesses. Scalable: Suitable for businesses of all sizes, from startups to enterprises. Cons Cost: Can be expensive for small businesses, especially as additional features are required. Complexity: The learning curve can be steep for new users. Review Source PK Paris K. Customer Experience Representative Health, Wellness and Fitness Used the software for: 1-2 years ### "Salesforce usage" March 27, 2025 4.0 Pros It’s easy to navigate and to use, I can make cases as well. Cons It has its issues where it doesn’t like to work Review Source Davinee H. Client Success Coordinator Outreach and Education Computer Software Used the software for: 1-2 years ### "Slow start, but worth the struggle!" October 24, 2024 4.0 Overall, I really am impressed with everything that this platform can do. Even if it was a little hard for me to pick up at first, now I am proficient at utilizing what it has to offer which is alot Pros The ease of keeping all customer and business process records in one place that everyone on our team has access to. Cons I is a bit hard for a person who is not super familiar with the terminology of dashboards and report parameters to pick up. Review Source TB Tammy B. Administrative Manager Machinery Used the software for: 2+ years ### "Administrative Manager" November 25, 2024 4.0 Positive experience overall with layout and design for functional program for the business. Pros It is a complete solution to manage the sales process. Cons Sometimes difficult to use and needs an integrator to change or add items. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Salesforce gave more features to manage the sales within the organization. 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