# Page 90 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 90 - Is Salesforce Sales Cloud the right Sales Tracking solution for you? Explore 18771 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18771) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 90 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 2226-2250 of 18771 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CA Cole A. Account Executive Computer Software Used the software for: 2+ years ### "Salesforce review" September 14, 2022 5.0 It’s all I could ask for and more! I couldn’t work without Salesforce. Pros I have to have this to operate properly on a daily basis. Cons There is a lot of features I don’t use and it feels wasteful for what we ate playing for. Review Source HH Haley H. Account Executive Marketing and Advertising Used the software for: 2+ years ### "A lot to Learn but Useful Platform" April 28, 2022 4.0 It has definitely been a learning curve getting familiar with the ins and outs of salesforce but overall a pretty positive experience. Pros I like that everything is in one place and there are research tools available within the program as well. Cons Access for certain portions that you figure out you need a long way I need to be requested in that can be a bit time consuming. Review Source VR Verified Reviewer Digital Marketing Manager Education Management Used the software for: 1-2 years ### "Salesforce after 1 year" September 19, 2018 4.0 Overall, is is excellent product. It is a complete CRM, analytics, account management, prospect tracking, all in one. Pros salesforce is the benchmark for CRM... the options for customization seem limitless. support for anything at all is at your fingertips, tons of tutorials and demos (trailhead). once set up it is very user friendly,improving your business with reducing time and effort to reach sales goals. Cons Steep learning curve, deduplication of contacts, anything outside of the box means paying someone to get it, it does not cater to the medium sized companies as well as other platforms can, one pain right now is the Lightning vs. Classic platforms; not everything is available on both, and switching back and forth can be painful. Review Source CB Cliff B. Manager, Customer Support Legal Services Used the software for: 2+ years ### "Allowed us to really get under the data for our department" May 29, 2019 5.0 We moved from Desk to Service Cloud, and the change over was very smooth. This can be credited to Desk and Service Cloud are the same company, and to our internal team that really managed the change over well. Salesforce was also very helpful when ever we ran into a snag. Service Cloud allowed us to really tie in our data with the sales department who were already using Salesforce. this gave a us great information and were able to really analyze issues and provide data to sales and our engineering department on way to improve services. Pros We moved from Desk to Service Cloud. We were able to customize this software to fit our work flows in our department. Even though we had very capable people in our engineering department that were able to make the changes, Salesforce was very quick to respond when we needed help and assistance on making changes. It was by far the best choice for our growing company and grew with us for when we needed to change work flows Cons You have to be careful when you make changes to your workflows, as there can be unintended results Review Source KD Katie D. General Sales Manager Broadcast Media Used the software for: 2+ years ### "Great for Productivity Accountability " January 11, 2021 4.0 Saleforce is a great software to have in any sales management setting. great way for managers to hold sellers accountable for pipeline, tracking, and productivity. Pros I use Salesforce on a daily basis. Used for productivity accountability, forecast, sales pipeline, order entry. Also used to record data on accounts: tasks, events, communications. Advanced analytic reporting is great. Cons Alot of unnecessary steps when entering new accounts. Some cloning of orders aren't streamlined. Review Source VR Verified Reviewer IoT Ecosystem Director Consumer Electronics Used the software for: 1-2 years ### "Best-in-class CRM" August 21, 2019 5.0 As a cross-functional CRM, Salesforce adds a lot of value by being the one place to go for consumer journey, from marketing to purchase to after-sales service. Pros Modularity: lots of features, with the ability to start light and add pieces as you go As-a-service licensing: turns fixed costs into variable, allowing for better expense modulation Popularity: it is an industry standard, so it is easier to hire people that are familiar with its use Cons Setup investment: despite being modular, it requires a lot of expensive customization to run in large, complex organizations Not fully GDPR-ready: it does not (yet) offer advanced features required for full compliance, e.g. a granular tracking and logging of consent history and/or personal data treatments. Review Source MK Matt K. Sales Operations Specialist Commercial Real Estate Used the software for: 2+ years ### "SalesForce Cloud is a Necessity" June 21, 2022 5.0 Have used it daily every day for years now. Could not imagine a sales team without it at this point. Pros One tool can bring together all reporting and account management for the entire company is a must own tool. Cons The least liked feature is how manual the software is. For instance, for one account, JP Morgan - instead of enforcing one parent account, an individual can go in and create JP Morgan, LLC, which makes reporting difficult to capture all opportunities at once. Review Source Jason Taylor F. Governance, Risk & Compliance Administrator E-Learning Used the software for: 2+ years ### "A Solid CRM if you have the bandwidth to customize it" February 29, 2020 5.0 It's still the best option to coordinate sales and customer support and we rely on it heavily, but have also invested significant time into customizing it. Pros I liked all the tools, reports, and the hierarchy of accounts and contacts with the ability to add fields and customize. The whole suite of Salesforce clouds integrate well together. Cons The drawbacks are the heavy reliance on user input, otherwise opportunities appear "won" when in fact revenue may never have been realized or the order actually successful. The automated email logic can also be a bit tricky and result in system notice loops. Review Source MM Meenakshi M. System Admin Retail Used the software for: 1-2 years ### "Salesforce for Deciem" January 11, 2022 4.0 Better customer experience, Good sales portal, Integration of our ERP and POS systems. Pros Integration is tough and never ending. Tool is helpful for sure to advance your business as we have more customer interaction and visibility. Cons Difficult to use and since its a very on demand tool hard to find the dedicated resources. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Salesforce Sales Cloud Market Trend, More options to integrate with. Review Source HS Herman S. Integrations Specialist Real Estate Used the software for: 1-2 years ### "A Powerhouse of a CRM" December 17, 2019 5.0 Salesforce was our first 'serious' CRM at the company - and we found it to be very powerful and customisable, although with certain quirks here and there (e.g. storage can run quite expensive) and that some specific features can seem a bit limited. Overall, with the right knowledge, it's an amazing platform. Pros The flexibility and endless customisation - with the right approach, Salesforce can be set up to help run almost any business process. Cons Salesforce needs quite powerful machines to run smoothly - this can become an issue if your business is on machines such as Macbook Air's. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Salesforce Sales Cloud Salesforce is just a lot more powerful and flexible than the above. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Freshdesk was becoming quite limited for what we wanted it to be - store and manage customer relationships. Review Source VR Verified Reviewer Technical Consultant Information Technology and Services Used the software for: 1-2 years ### "Great for having a global view of the Sales Team and their performances" October 22, 2021 5.0 Quite a good experience. The automated reporting works great! Pros If every single detail about an opportunity is tracked then the insights are great! Cons There is a definite learning curve at first. Review Source KG Karen G. Customer Service Consumer Services Used the software for: 1-2 years ### "Salesforce helps me keep all my customers organized and my desk mess free. " October 15, 2021 5.0 Salesforce is an extremely important tool in my daily work. Keeping up with all the accounts, invoices, contacts and activity on each account can become overwhelming. Salesforce helps keep my desk mess free by organizing the specifics of a customer all in one place. Pros I use Salesforce daily. Each function of Salesforce is vital to my day. The Chatter section is extremely helpful when I want to tag a co worker on the account and have a record of the conversation. Having the ability to attach an invoice, or email the customer right from contacts saves time switching from one software to another. Quick links to phone numbers or search for directions is a bonus to me. Salesforce IT support is always very helpful and timely. Cons I would like the search engine for Knowledge Articles to be a little more flexible. It is difficult searching for articles without the correct title. Review Source Felipe A. Sofware Development Telecommunications Used the software for: 6-12 months ### "Keep relations with your clients up to date." April 9, 2018 4.0 Pros Nothing ensures more the growth and stability of your company than keeping customers close, included in the project and feeling part of them, that's where salesForce comes in, it's a complete CRM service, which allows you to treat each client as unique, not in a massive and general way, but making each client feel like he or she is the only one knowing what their tastes are and their purchase history, this is fantastic, as a customer it feels very important and your business will always be your first choice , recommending to others, projecting your company at a high level, they offer you an advanced of tools that help you in this task. Cons You must have a marketing team that specializes in this, it takes more work to carry out this type of work, since it is not massive, since you prepare individual records, it requires a strong investment so prepare yourself. Review Source VR Verified Reviewer Account Manager Used the software for: 2+ years ### "Best CRM. Easy to use and manage yet super robust tool for follow-ups. " July 2, 2018 5.0 Pros Salesforce gives you so much freedom when it comes to customizations. You can link it to a call service to make calls directly from SF, you can link it with a proposal system like PandaDoc to send proposals right from PandaDoc and automatically change the status of the opportunities once the document is completed. You can even link it with your calendar. Cons Since Salesforce allows you to do almost anything within the app, there really isn't anything to dislike about the software. If you don't like something, you can probably find an app and customize it. Review Source VR Verified Reviewer Senior Salesforce Business Analyst Computer Software Used the software for: 2+ years ### "CRM for all!" March 9, 2021 5.0 Go into your Salesforce usage with a plan - it's a very powerful tool for many organizations, but if mis-managed, can make a true mess of your data, which is your most powerful tool. Pros Lots of features, easy to setup and use for basic contact, account, lead, and opportunity management. Simple to track activities related to all records, to log calls, emails, and calendar events, and other interactions. Cons Pretty pricy, and can be difficult to implement if you don't use a partner who has implemented Salesforce previously. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 1-2 years ### "best known as CRM's continually evolving" November 19, 2018 4.0 using every day and know this is a leading platform in the space, however for various industries would also encourage looking at mature, segment/industry specific solutions if you know your work flows, processes, etc. will require certain specialization Pros \-manages all data across departments and our orgs -every day starts and ends in SFDC right now as a user (Sales Rep) -automated reporting and dashboards when set up correctly save a ton of time -easy for us to collaborate on projects and tasks Cons \-was a first time user for CRM's when starting out at my company - the learning curve was steep as well -slow loading times and seems like the team managing has had occasional difficulty cleaning workflows - may be more of an internally created issue, rather than SFDC fault Review Source Olivia B. Guest Services Hospitality Used the software for: 2+ years ### "An essential for hungry sales teams" February 1, 2019 5.0 Instead of having various agents doing their own thing, Salesforce has helped us take a thoughtful, cohesive approach to our efforts. We do much better at closing tasks promptly and keeping our contacts fresh. Pros The standout feature of Salesforce is the ability to log every single contact with prospective or existing customers. For our business, this created seamless communication and exceptional customer service. I particularly like the feature that allows you to automatically log e-mails (from your own platform) right into the database. Being able to divvy up responsibilities, conduct internal messaging, and monitor overall flow are also huge benefits. Cons To a new user, it can be a bit complex determining how you want to set up your system. Some prefer logging every in under a contact card. Others put more emphasis on open cases. Fortunately, the Salesforce support team does a great job of walking folks through best processes, and there is ample material available on the web, too. Review Source CC Carolina C. Pre sales Business Supplies and Equipment Used the software for: 1-2 years ### "It is very good" April 15, 2021 5.0 I consider it a necessary and easy-to-use tool, however it could improve in information search options Pros For the sales it is perfect tool, because is very simple for the work. the most important thing is in the customer search part is very detailed. Cons I think sometimes the system is a little heavy and slow. That makes the user's work a little behind. Review Source VR Verified Reviewer Advisor Higher Education Used the software for: 2+ years ### "Salesforce Review" January 26, 2021 1.0 I enjoy Salesforce in my current role. I would recommend to others Pros Salesforce is a great software tool for those working from home. They're continuing to be innovative with their outreach tools and continue to add services, like Slack. Cons Salesforce is an expensive product. I like the User Interface, as it is very friendly, but comes at a cost. Review Source VR Verified Reviewer Security Operative Security and Investigations Used the software for: 6-12 months ### "Salesforce is a business that manage your customer and grow your business." March 15, 2021 5.0 Salesforce allow us to manage our customer and grow our business, its allow us to track member activity, it’s great in term of managing customer and track member activity. It’s very easy and took less time to operate. Salesforce tool was simple to follow when used consistently Pros The tool is completely customizable and has the ability to track the member activity, the internal tools for messaging and communication are great. This software will help you to build your sales and marketing in the industry, salesforce is a great software and value for money, so therefore I recommend it to the user. Cons The only issue I have with salesforce is that the functionality is no easy and it’s has limitation during the process of the system. Review Source Tal C. Head of Information Systems Internet Used the software for: 2+ years ### "The best CRM out there" January 3, 2019 5.0 This is by far a system on a standard of its own. Upgrades are seamless, with full backwards compatibility. You simply wake up one morning, you have a new version icon, and everything just works. Countless features out of the box with a super active community around them, so you can find all the information you need using Goolge in a matter of minutes. Amazing product. Pros There is so much best practice out of the box. The system is super customizable, and is actually a PaaS in addition to a CRM. You can develop, with ease, whatever you need, no matter how complex. Cons It's expensive and the prices don't go down as you grow with the user count Review Source AD Aurora D. IT Consultant Computer Software Used the software for: 2+ years ### "Overpriced hard to use CRM" September 7, 2021 3.0 Pros Workflow management features are powerful and reliable Cons The UX is cumbersome and slow. The administration is complicated and full of bugs. The price is ridiculously high. Reason for choosing Salesforce Sales Cloud Recommendation Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Someone recommended it Review Source Jared M. W. Graduate Research And Teaching Assistant Higher Education Used the software for: 2+ years ### "Radian6 Dashbaord is an easy-to-use tool but overpriced for the limited options provided" February 24, 2018 3.0 It is easy to use as an introduction to social media analysis and computational research. As an academic researcher, I would only use it if my institution was paying for it. Pros It is pretty simple to understand and interface with for a social media monitoring dashboard, and the graphs it produces which track term/hashtag frequency over time are very nice. I like the visualizations and colors, and the fact that frequency graphs can show the rise and fall of multiple terms at once. Cons It is unclear how much of Twitter is being sampled. Does it collect all tweets within a time frame, or just some? Also, I wish it could do more sophisticated social network analyses. I would like to be able to see more statistic and network measures along with the visualizations. This should be doable considering how expensive the platform is. There is so much more which can be done with social media data using R or Tableau that Radian6 feels very limited. Review Source MAM Miguel Angel M. Director Information Services Used the software for: 2+ years ### "Salesforce inconsulting services" January 18, 2024 5.0 Pros Easy solution for big or small companies as a CRM tool. Cons Need a minimum of training to get the best of the software. Review Source Shaylon S. Regional Director of North Texas Individual & Family Services Used the software for: 2+ years ### "A CRM for everyone" March 2, 2019 5.0 We are offering alternative lending and using salesforce to not only allow clients to apply but work with coaches personally. Pros I like the customization of the software. It can be used for donor mangagement, sales, volunteer management, marketing and can easily be integrated with multiple software systems seamlessly. Cons When you are trying to customize the use of the software you often don't know when you've added too much or if you need more. The more complex you make a system I wish there was a warning that told you that this function or addition will conflict with something else. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.