# Page 94 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 94 - Is Salesforce Sales Cloud the right Lead Management solution for you? Explore 18766 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18766) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 94 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 2326-2350 of 18766 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PK Patricia K. Speech Pathologist E-Learning Used the software for: 2+ years ### "Using Salesforce" July 15, 2021 4.0 I think there’s a better way to be able to have information from the specific therapy groups within our system. It’s like an added step that you have to take in order to get information. Pros It is distributed within my email system. If there are messages from other groups within the therapy system, I will receive a notification. Cons The most undesirable feature of this is that when you get the message in the email, you cannot just open it up and read the message. You have to click on ‘more’, then you have to sign into Salesforce with your username and your password, in order to finish reading the message and then to give a response. This is time consuming and does not appear to be necessary. Review Source VR Verified Reviewer Senior Executive Recruiter Management Consulting Used the software for: 1-2 years ### "Keep track of leads information is one placce" August 9, 2018 3.0 Overall, this application is great especially when you need to gather comprehensive reports on your customer or leads. Pros This CRM tool lets you do things in one place. You can gather reports and keep track of the customer records efficiently. As for recruiters like us, prior activity reports are important to know if it is still okay to reach out to a certain candidate and know previous correspondence - salesforce can do that as it can be synced from Gmail too. Cons There are times when it gets challenging. especially when generating reports. But most of a time, you get to figure it out on your own, esp if there's some help with an SME. Also, it can really take time to get use on the functionality of the system. Review Source VR Verified Reviewer Traductor técnico Broadcast Media Used the software for: Less than 6 months ### "The most well-known software" April 23, 2021 5.0 Salesforce is amazing for increasing your sales and doing everything well Pros I liked that it's the most well-supported software of its kind Cons It needs to be a bit cheaper so that smaller companies can benefit from it. Review Source VR Verified Reviewer Sales manager Commercial Real Estate Used the software for: 1-2 years ### "Sales Force - Does your sales team need it?" June 9, 2019 5.0 Overall, it's been a great asset and a necessity to our team.It's the foundation to our sales contacts and lead generation. I highly recommend it. Pros The ability to track specifically the progress of each potential client, their information and the sales person who is assigned to that potential client. It brings in the specifics such as how many calls have been made, when was the time time they were contacted, scheduling meetings and reminders, comparisons sales funnels and integrates easily with other 3rd party apps. Cons It does take a while to build it. By that I mean the infrastructure. So much info and work needs to be put into it in order for it to start seeing it in action. Once you do that, then it's all good. Review Source VR Verified Reviewer team lead Computer Software Used the software for: 2+ years ### "iam happy by using Salesforce" December 2, 2021 4.0 Pros all feature needed to increase my work performance exists on it Cons needs some modifications in user-interface Review Source VR Verified Reviewer Sales Representative Sports Used the software for: 1-2 years ### "A Bit Expensive, But A Must Have " November 10, 2021 4.0 Pros It was the brain of the entire organization. It was easy to reference customer data (emails, phone calls, customer support cases, etc.). It was also great to have the ability to integrate with a lot of software programs. Cons It can be very confusing to understand. We were moving to a new software update, and it was very difficult to understand where new buttons were. There weren't many resources that the company I worked for provided, so I felt lost. Review Source ES Elena S. Membership Director Non-Profit Organization Management Used the software for: 2+ years ### "Great for Web Base Customization, Can Be Affordable for Non-Profits, but You Need Support Staff" June 7, 2017 5.0 Overall CRM system that is dynamic and has great functionality for automation. Pros You can build and customize anything from workflows, fields, triggers, and more. You can edit up to 200 records at a time in listviews. The company is always improving its products. There are other applications that you can install the product to meet your business needs for your organization and its functions. It can be affordable if you're a non-profit. Cons It's a complicated management system, and you're going to need to have a consultant, and trained staff members to handle its application for your organization. It can become very expensive and difficult to manage very quickly. Adoption among the staff of the product has been slow. They farm out their support tickets to call centers instead of having someone assigned to your account. The user management and client login system doesn't connect well with the overall structures it has in place for accounts and contacts. User profiles, roles, etc. make the user management piece complicated and complex to roll out and enforce. We have had to adopt a free for all system as a result. Review Source VR Verified Reviewer Customer Experience Professional Used the software for: 2+ years ### "Daily user for 5+ years, medium proficiency with admin functionality " March 7, 2018 5.0 Saleforce provided a comprehensive database of all of our clients, as well as the most recent tracked conversation that was had with them. It helped us strategize campaigns to increase engagement, and track sales numbers. Pros The user interface is clean, and it's easy to approach for new users. Easy to explain, to learn and to customize to your organizations specific needs. Cons Having taken such a large marked share of CRM, Saleforce has a staggering cost per user. The reporting functionality, while robust, is very much something that requires practice to really take advantage of. Review Source VR Verified Reviewer Accountant III Aviation & Aerospace Used the software for: 2+ years ### "The driving force of your business" August 28, 2018 5.0 The ease of making sales makes the customer experience much better. Pros SalesForce has a very user-friendly UI for which newly-hired salespeople can quickly pick up and learn. There are a lot of customizations that you can make and it integrates with many subscriptions systems. Cons The new lightening view (revamp of the UI) is worse than the classic view. If you switch back to classic view, but SalesForce will automatically switch you over to the updated view from time to time. It is quite frustrating having to switch back to my preferred view. Review Source Lucas R. Insurance Agent Insurance Used the software for: 2+ years ### "Updates needed in certain areas" April 5, 2021 3.0 Overall is good compared to Vanilla Soft CRM Pros Integration of leads and tracking is good Cons Freezing and restarting of system needs better updating Review Source VR Verified Reviewer Client support Information Technology and Services Used the software for: 1-2 years ### "SFC Review " May 1, 2019 4.0 i work with this tool all day so is a great option to simplify my time and have all my tools in one. Pros this program is great for multitasking, actually im using this program at work and have a great environment, provide notification option, follow up, i can modify my profile, its provide us a bigger option to work as we have to manage different tool, with SFC we have all those tools in one and it make the time to work easier. For me is a great program. Cons Are some fact that i dont like so much from SFC One it log out constaly, creating customer name it to much work around, the availability in the notification, but i think that everything depends on my job request. but overhall is a great program. Review Source ZK Zack K. Director Computer Software Used the software for: 6-12 months ### "The OG SaaS is still going strong" May 20, 2021 4.0 Not needed for smaller shops but once your sales team starts to scale, it's a must. Pros There's a lot that can be used out-of-the-box to setup your own sales pipeline. All customer activity is oriented around CRM so it's important to configure it and make it part of the daily process for sales, marketing, pre-sales, etc. All marketing leads are funneled into Sales Cloud and converted into opportunities depending on probability. Being able to track activity of sales team is also important, to ensure that leads and opportunities don't sit there. We use reports to drive our sales forecast as well as to show progress to the board. All in all, you don't have to do a lot of custom integration or coding to get started. Cons There's still a bifurcation of the UI between classic and lightning. We still have half the folks on the team using classic, this makes it hard to do training and documentation if the internal team is not standardized on the UI due to preference. Lightning performance can be slow on occasion. More advanced integrations between support, marketing, finance systems does require fairly technical knowledge. This is where you'll have to pay additional dollars to a consulting firm if you don't have an in-house developer. Review Source sabrina E. Business account manager Retail Used the software for: 2+ years ### "All I need in one!" October 29, 2019 5.0 It's been great and the new version is much better and accurate than the Classic version. Pros All my most value on customers in one place, from phone call notes to emails to financial info and revenue spent on the last 12 and 6 months on the contact and account level. Cons When you merge duplicated accounts it doesn't always transfer the correct information, if one contact spent $20k and another $5K, instead of showing the full revenue on the account as $25K it will show only $5K. It takes more time investigating to make sure the info I see is correct. Review Source VR Verified Reviewer Digital Marketing Manager Computer Software Used the software for: 2+ years ### "Powerful and fully integrated" July 23, 2019 5.0 It's great! Pros Salesforce is extremely powerful in its ability to connect with so many other softwares. It is the industry standard CRM so you never have a problem connecting a new tool to it. The reporting ability could be better but it suits my needs for most day to day things. Cons When I'm trying to build a report in the new version, Lightning, there seems to be more steps than in the original version to get to the outcome I want. It also seems slower. Interesting when Lightning is supposed to be the opposite of those two things. Review Source VR Verified Reviewer Marketing Operations Data Analyst Information Services Used the software for: 2+ years ### "Salesforce " December 5, 2018 5.0 Pros I love the functionality of this product and the communication you receive when you have a question on anything that you are having trouble with. It is very intuitive and the configuration process is pretty straight forward with a bit of a learning curve. Cons The one thing I like least about this product is the dashboard functionality within the Classic version. You can't really do much with it, in terms of customization and configuration when it comes to showing data that can be optimized better by sales teams or marketing. Review Source VR Verified Reviewer Solutions Director Information Technology and Services Used the software for: 2+ years ### "Great product" June 9, 2021 4.0 Great. It does everything I need it to, it's just hard to get going on your own. Pros It can do pretty much anything from a sales point of view Cons The back end is a pain to use and takes a lot of getting used to. Also setting validation rules is almost impossible without help from a Salesforce person Switched from [Streak](https://www.capterra.com/p/124465/Streak/) Expansion of our business required more functionality Review Source VR Verified Reviewer Sales Marketing and Advertising Used the software for: 2+ years ### "Industry standard for a reason." July 9, 2020 5.0 Businesses need CRM. This one makes sense and works well and is flexible enough to work for many teams. Pros It's just about the most full-featured CRM software out there. Powerful reporting tools, which allow all activities and the massive amount of data you have to be put in context and analyzed. We're using it for sales as well as support and marketing. Cons It sometimes just doesn't act the way that's expected (which may be due to our personal company setups on it with regards to other tools and integrations when automating stuff like record creation). Review Source Rick V. Team lead Sales & Enterprise Account Executive Information Technology and Services Used the software for: 2+ years ### "Great CRM, good experience" November 15, 2018 5.0 Great CRM to use, certainly worthwhile to consider if you look for a new or different CRM. Pros Salesforce is adding value e.g. by the flexibility of customising the interfaces and process flows in line with internal policies. Reports and dashboards can be generated in almost any required format, and are available 24/7 via multiple channels (browser, app). Cons If multiple products/services are added to a an opportunity and/or quotations, it's really time consuming to delete more than 1 product/service as there's not mass- or multiple delete function. Review Source VR Verified Reviewer Customer Service Representative Consumer Services Used the software for: 6-12 months ### "Great and helpful software" December 17, 2021 4.0 It can improve much better. Pros Salesforce is a one stop shop for our campaign. It allows me to work on every case dilligently and also, timestamps are crucial when it comes to solving each case. Chatter is one good feature of this app. Cons Without tutorial, you will get lost once you use the app. It also takes time to load one case to another. Review Source SJ Santiago J. Service Transfer Coordinator Oil & Energy Used the software for: 1-2 years ### "The simpler the better" March 15, 2024 4.0 Pros The way you can a lot if information in one screen is amazing. Cons Sometimes to see a lot of info can be overwheelming, it's better to simplify things so people can understand more. Review Source GB Gaurav B. Architect Information Technology and Services Used the software for: 1-2 years ### "Best CRM in the market" June 29, 2022 5.0 It had been a great experience so far working with Salesforce and our team loves it. Pros \- Scalability is awesome - Out of the box features - Integration capabilities are great - Ease of use - Einstein insights and analytics to provide greater insights - overall deployment timeline is less compared to other CRM available in the market Cons They should have Einstein insights available in reports by default. Reason for choosing Salesforce Sales Cloud It's No. 1 CRM in the market and hence the best out there. Review Source JC Jose C. Director of Operations Philanthropy Used the software for: 2+ years ### "Salesforce using the HandsOn Connect 2.0 app..." May 8, 2017 5.0 Salesforce should be purchased (along with supported/recommended Salesforce apps) as a comprehensive technology solution to avoid having to change other business processes. Pros Salesforce is extremely robust web-based platform that facilitates our Foundation's mission of improving lives through the power of literacy. In particular, we are using a HandsOn Connect app built on Salesforce to manage and track volunteers, coordinators, and literacy-focused volunteer opportunities. Our Salesforce instance can be accessed on and off site, on standard and most mobile web browsers. Customizing records and reports in Salesforce also very easy with drag and drop components, intelligent autocomplete, and a vast community of users and online resources available for support. Cons Salesforce is unlike most other platforms on the market - how it works, how to build and maintain, etc. - so users will experience a steep learning curve when switching to this product. All data can be imported and many 3rd party apps interface nicely with Salesforce, but Salesforce may not communicate well with competing and/or seemingly complimentary platforms. Review Source VR Verified Reviewer Account Manager Internet Used the software for: 1-2 years ### "Salesforce - The SaaS that has work to do but is the best one out there" February 6, 2019 4.0 I like Salesforce because it is the one SaaS I know that can hold all information necessary for business operations. Other SaaS try to do this but these are either difficult to adopt or do not have all the useful features. Pros I like that you can stay extremely organized, whether it is with legal files and documents, or emails that come in as cases. The email part is great because you can mark the email with a status that helps you stay efficient, orderly, and methodical. If the whole company uses it, it can be a one stop shop for finding all different sources of information with the search bar. Cons Some tabs of a bit unintuitive, such as the charts and graphs and the quarterly performance reviews. It takes time to get used to. Review Source SS Santiago S. Team Manager Outsourcing/Offshoring Used the software for: 2+ years ### "A highly adaptable CRM solution for your business needs" December 10, 2019 5.0 We use Salesforce everyday as our portal for our business activity. Our part of the business is to provide technical support to our end customers, and through Salesforce we are connected to every single tool we use for this effect, including reports generated within Salesforce. Aside from system stability and customization options, what makes the experience memorable is that Salesforce allows your company to connect other databases and software via APIs and such, adding even more value to your operation. Pros Salesforce allows for the most versatility and customization than what I have seen on any CRM software before. We've been using it daily for the past 5 years and I don't remember a single day of downtime. Cons It has a steep learning curve, it takes time to get used to the user interface and find your way around through all the tools. Also, I have seen some strange bugs over the years in regards to we take tech support cases, but they've been nearly impossible to troubleshoot due to the lack of debugging or log tools. Review Source MJ Misitura J. Program Manager Non-Profit Organization Management Used the software for: 2+ years ### "Vital Part of our Operations " December 9, 2020 4.0 I love the software and I'll continue to use it for all my organizational needs. Pros I love that this software has so many different things you can use it for. We use some of the programs for application and data collection. We also have an added feature that allows us to create and share usernames with volunteers. We can also contact all our donors and track donations. Cons It can be a little confusing before you get everything set up but once you have all the features set up properly, it's a breeze to use. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.