# Page 94 | Salesforce Sales Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 94 - Is Salesforce Sales Cloud the right Contact Management solution for you? Explore 18785 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/61368/Salesforce/reviews --- Salesforce Sales Cloud 4.4 (18785) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 94 - Reviews of Salesforce Sales Cloud ## Showing most helpful reviews Showing 2326-2350 of 18785 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Client support Information Technology and Services Used the software for: 1-2 years ### "SFC Review " May 1, 2019 4.0 i work with this tool all day so is a great option to simplify my time and have all my tools in one. Pros this program is great for multitasking, actually im using this program at work and have a great environment, provide notification option, follow up, i can modify my profile, its provide us a bigger option to work as we have to manage different tool, with SFC we have all those tools in one and it make the time to work easier. For me is a great program. Cons Are some fact that i dont like so much from SFC One it log out constaly, creating customer name it to much work around, the availability in the notification, but i think that everything depends on my job request. but overhall is a great program. Review Source ZK Zack K. Director Computer Software Used the software for: 6-12 months ### "The OG SaaS is still going strong" May 20, 2021 4.0 Not needed for smaller shops but once your sales team starts to scale, it's a must. Pros There's a lot that can be used out-of-the-box to setup your own sales pipeline. All customer activity is oriented around CRM so it's important to configure it and make it part of the daily process for sales, marketing, pre-sales, etc. All marketing leads are funneled into Sales Cloud and converted into opportunities depending on probability. Being able to track activity of sales team is also important, to ensure that leads and opportunities don't sit there. We use reports to drive our sales forecast as well as to show progress to the board. All in all, you don't have to do a lot of custom integration or coding to get started. Cons There's still a bifurcation of the UI between classic and lightning. We still have half the folks on the team using classic, this makes it hard to do training and documentation if the internal team is not standardized on the UI due to preference. Lightning performance can be slow on occasion. More advanced integrations between support, marketing, finance systems does require fairly technical knowledge. This is where you'll have to pay additional dollars to a consulting firm if you don't have an in-house developer. Review Source sabrina E. Business account manager Retail Used the software for: 2+ years ### "All I need in one!" October 29, 2019 5.0 It's been great and the new version is much better and accurate than the Classic version. Pros All my most value on customers in one place, from phone call notes to emails to financial info and revenue spent on the last 12 and 6 months on the contact and account level. Cons When you merge duplicated accounts it doesn't always transfer the correct information, if one contact spent $20k and another $5K, instead of showing the full revenue on the account as $25K it will show only $5K. It takes more time investigating to make sure the info I see is correct. Review Source VR Verified Reviewer Digital Marketing Manager Computer Software Used the software for: 2+ years ### "Powerful and fully integrated" July 23, 2019 5.0 It's great! Pros Salesforce is extremely powerful in its ability to connect with so many other softwares. It is the industry standard CRM so you never have a problem connecting a new tool to it. The reporting ability could be better but it suits my needs for most day to day things. Cons When I'm trying to build a report in the new version, Lightning, there seems to be more steps than in the original version to get to the outcome I want. It also seems slower. Interesting when Lightning is supposed to be the opposite of those two things. Review Source VR Verified Reviewer Marketing Operations Data Analyst Information Services Used the software for: 2+ years ### "Salesforce " December 5, 2018 5.0 Pros I love the functionality of this product and the communication you receive when you have a question on anything that you are having trouble with. It is very intuitive and the configuration process is pretty straight forward with a bit of a learning curve. Cons The one thing I like least about this product is the dashboard functionality within the Classic version. You can't really do much with it, in terms of customization and configuration when it comes to showing data that can be optimized better by sales teams or marketing. Review Source VR Verified Reviewer Solutions Director Information Technology and Services Used the software for: 2+ years ### "Great product" June 9, 2021 4.0 Great. It does everything I need it to, it's just hard to get going on your own. Pros It can do pretty much anything from a sales point of view Cons The back end is a pain to use and takes a lot of getting used to. Also setting validation rules is almost impossible without help from a Salesforce person Switched from [Streak](https://www.capterra.com/p/124465/Streak/) Expansion of our business required more functionality Review Source VR Verified Reviewer Sales Marketing and Advertising Used the software for: 2+ years ### "Industry standard for a reason." July 9, 2020 5.0 Businesses need CRM. This one makes sense and works well and is flexible enough to work for many teams. Pros It's just about the most full-featured CRM software out there. Powerful reporting tools, which allow all activities and the massive amount of data you have to be put in context and analyzed. We're using it for sales as well as support and marketing. Cons It sometimes just doesn't act the way that's expected (which may be due to our personal company setups on it with regards to other tools and integrations when automating stuff like record creation). Review Source Rick V. Team lead Sales & Enterprise Account Executive Information Technology and Services Used the software for: 2+ years ### "Great CRM, good experience" November 15, 2018 5.0 Great CRM to use, certainly worthwhile to consider if you look for a new or different CRM. Pros Salesforce is adding value e.g. by the flexibility of customising the interfaces and process flows in line with internal policies. Reports and dashboards can be generated in almost any required format, and are available 24/7 via multiple channels (browser, app). Cons If multiple products/services are added to a an opportunity and/or quotations, it's really time consuming to delete more than 1 product/service as there's not mass- or multiple delete function. Review Source VR Verified Reviewer Customer Service Representative Consumer Services Used the software for: 6-12 months ### "Great and helpful software" December 17, 2021 4.0 It can improve much better. Pros Salesforce is a one stop shop for our campaign. It allows me to work on every case dilligently and also, timestamps are crucial when it comes to solving each case. Chatter is one good feature of this app. Cons Without tutorial, you will get lost once you use the app. It also takes time to load one case to another. Review Source SJ Santiago J. Service Transfer Coordinator Oil & Energy Used the software for: 1-2 years ### "The simpler the better" March 15, 2024 4.0 Pros The way you can a lot if information in one screen is amazing. Cons Sometimes to see a lot of info can be overwheelming, it's better to simplify things so people can understand more. Review Source GB Gaurav B. Architect Information Technology and Services Used the software for: 1-2 years ### "Best CRM in the market" June 29, 2022 5.0 It had been a great experience so far working with Salesforce and our team loves it. Pros \- Scalability is awesome - Out of the box features - Integration capabilities are great - Ease of use - Einstein insights and analytics to provide greater insights - overall deployment timeline is less compared to other CRM available in the market Cons They should have Einstein insights available in reports by default. Reason for choosing Salesforce Sales Cloud It's No. 1 CRM in the market and hence the best out there. Review Source JC Jose C. Director of Operations Philanthropy Used the software for: 2+ years ### "Salesforce using the HandsOn Connect 2.0 app..." May 8, 2017 5.0 Salesforce should be purchased (along with supported/recommended Salesforce apps) as a comprehensive technology solution to avoid having to change other business processes. Pros Salesforce is extremely robust web-based platform that facilitates our Foundation's mission of improving lives through the power of literacy. In particular, we are using a HandsOn Connect app built on Salesforce to manage and track volunteers, coordinators, and literacy-focused volunteer opportunities. Our Salesforce instance can be accessed on and off site, on standard and most mobile web browsers. Customizing records and reports in Salesforce also very easy with drag and drop components, intelligent autocomplete, and a vast community of users and online resources available for support. Cons Salesforce is unlike most other platforms on the market - how it works, how to build and maintain, etc. - so users will experience a steep learning curve when switching to this product. All data can be imported and many 3rd party apps interface nicely with Salesforce, but Salesforce may not communicate well with competing and/or seemingly complimentary platforms. Review Source VR Verified Reviewer Account Manager Internet Used the software for: 1-2 years ### "Salesforce - The SaaS that has work to do but is the best one out there" February 6, 2019 4.0 I like Salesforce because it is the one SaaS I know that can hold all information necessary for business operations. Other SaaS try to do this but these are either difficult to adopt or do not have all the useful features. Pros I like that you can stay extremely organized, whether it is with legal files and documents, or emails that come in as cases. The email part is great because you can mark the email with a status that helps you stay efficient, orderly, and methodical. If the whole company uses it, it can be a one stop shop for finding all different sources of information with the search bar. Cons Some tabs of a bit unintuitive, such as the charts and graphs and the quarterly performance reviews. It takes time to get used to. Review Source SS Santiago S. Team Manager Outsourcing/Offshoring Used the software for: 2+ years ### "A highly adaptable CRM solution for your business needs" December 10, 2019 5.0 We use Salesforce everyday as our portal for our business activity. Our part of the business is to provide technical support to our end customers, and through Salesforce we are connected to every single tool we use for this effect, including reports generated within Salesforce. Aside from system stability and customization options, what makes the experience memorable is that Salesforce allows your company to connect other databases and software via APIs and such, adding even more value to your operation. Pros Salesforce allows for the most versatility and customization than what I have seen on any CRM software before. We've been using it daily for the past 5 years and I don't remember a single day of downtime. Cons It has a steep learning curve, it takes time to get used to the user interface and find your way around through all the tools. Also, I have seen some strange bugs over the years in regards to we take tech support cases, but they've been nearly impossible to troubleshoot due to the lack of debugging or log tools. Review Source MJ Misitura J. Program Manager Non-Profit Organization Management Used the software for: 2+ years ### "Vital Part of our Operations " December 9, 2020 4.0 I love the software and I'll continue to use it for all my organizational needs. Pros I love that this software has so many different things you can use it for. We use some of the programs for application and data collection. We also have an added feature that allows us to create and share usernames with volunteers. We can also contact all our donors and track donations. Cons It can be a little confusing before you get everything set up but once you have all the features set up properly, it's a breeze to use. Review Source DD Darrik D. Technology Consultant Computer Software Used the software for: 2+ years ### "The Best CRM Around" November 2, 2021 5.0 Pros The product is easy for end users to adopt, I love the integrations possible with other software. No doubt that proper usage of Salesforce will streamline your sales motions and improve your client management. Cons While fully-featured and robust, making changes or updates to the workflows or integrations we use does typically require advanced dev work that can't be easily done by any developer in the company - it must be done by specially trained SFDC devs. Review Source MY Muwanga Y. CEO Airlines/Aviation Used the software for: Less than 6 months ### "CEO Review " October 22, 2023 5.0 It was great and good experience so well worked and efficient Pros It’s an efficient and effective business pushing my business a head of the competitors as well as help me win awards Cons It could use more work and bring newer features for businesses to move faster and then intergrate other aspects Alternatives considered [Horizon](https://www.capterra.com/p/29052/HORIZON/) Review Source VR Verified Reviewer Planner Food & Beverages Used the software for: 6-12 months ### "Sales force Sales Cloud Review" March 27, 2022 4.0 Pros Salea Force provides a great way to organise task and team alignment this helps tracking open issues and provides a timely reminder for the resolution. Cons The pricing of the various packages could be customisable as per the organisation requirements. This would help target a large small business audience and expand overall business Review Source VR Verified Reviewer Client Onboarding Coordinator Marketing and Advertising Used the software for: 2+ years ### "Great Software" October 2, 2020 5.0 It has been very positive, it is simple to use and I would recommend this software to other business owners or even people working for those businesses. Pros I use salesforce on a daily basis. It is a great program that allows you to customize dashboard as well as make graphs so you can visually see what you are working on or what you have completed. Your team is able to comment on things and you get a notification as well as an email telling you about this comment. Cons So far in the 3 years I have been using this, I have not found anything that I do not like. Review Source YB Yan B. Financial Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Efficient and Intuitive Sales Management with Salesforce Sales Cloud" May 5, 2023 4.0 Overall, my experience with has been extremely positive. The platform has helped us to streamline our sales processes and improve our team's efficiency and effectiveness. While there have been some challenges in terms of customization and cost, these have been outweighed by the benefits of the software's powerful features and user-friendly interface. Pros is an incredibly powerful and versatile sales management tool that has helped me streamline my sales processes and improve my team's productivity. One of the things I like most about Sales Cloud is its intuitive interface, which makes it easy to navigate and use even for those with little to no technical experience. The platform's robust reporting and analytics features also provide valuable insights into our sales performance, enabling us to make data-driven decisions and improve our overall strategy. Cons While I have had a largely positive experience with , one area where I have encountered some difficulty is in customizing certain features to fit our specific business needs. While the platform offers a wide range of customization options, these can sometimes be complex and time-consuming to implement. Additionally, the cost of the software can be a barrier for smaller businesses or those with limited budgets. Review Source VR Verified Reviewer Computer Repair Technician Computer Hardware Used the software for: 1-2 years ### "Salesforce is great for Business" January 22, 2019 5.0 I have had a great experience overall with salesforce. It is my go to software for sales and gives a great deal of detail on everything including of course sales and where changes need to be made. Pros It is a great software for monitoring accounts, contacts and where sales are going. It is a great add on for web development and sales online as you can track sales and make changes as needed. It is also a great tool for communicating as well. It is a great CRM product. Cons With so many features it would require some to have more technical knowledge about the features and how to implement and use them as well as training the rest on how to use them. The interface for some features are not always easy to understand for some. Review Source Juan D. Salesforce Developer Education Management Used the software for: 6-12 months ### "Why decide use Salesforce?" December 2, 2018 5.0 I have configure Salesforce for user using HEDA, and Salesforce normal, It has been a good experience like developer, because the students and members of work team like use Salesforce its performance is optimal Pros I like Salesforce because it has a lot support where we can find help like Trailhead which is a series of online tutorials completely free, where we can start our learning about Salesforce. The platform is easy to learn to use and configure, the graphic interface is great, Salesforce has two graphic interfaces, Salesforce classic and Salesforce lightning, I like more Salesforce lightning because it has new designs, it is good, fast and everything is in the cloud. The CRM leave develop Lightning components for use custom functions with apex code and integrate other programming languages, create apps in the platform, and mobile apps. Cons I liked me because there is a community where we can make a question about a issue and there are replies of the members of the community, also team salesforce are attentive to collaborate and resolve the questions of his customers, Salesforce has different types of platforms like Sales cloud, community cloud, and Higher Education Data Architecture HEDA, etc. Review Source MS Michael S. Designer Media Production Used the software for: 1-2 years ### "Overall decent CRM" February 16, 2024 4.0 Pros There are a lot of features to help you stay on top of client and lead management. You can take notes and log tasks, follow ups, calls, etc. You can generate many different reports to view what clients you need to contact urgently. Cons It can be a bit slow to load. The smartphone app also doesn't work at all. Review Source Corey C. Account Executive Computer Software Used the software for: 2+ years ### "Great and powerful solution, very tedious and demanding to setup and then manage" January 16, 2018 4.0 Manage and track my sales pipeline. Also get visibility into the team's pipeline and deal status. Without Salesforce, my life would be a lot harder to track activities, notes, activities and check on those details of my other team members. Pros Lots of options and flexibility with layouts, workflows, reports Great reporting on various types of metrics (revenue, notes, activity history) Cons Managing SFDC in general is not intuitive, it requires extensive training and experience The UI is old and clunky, it's not enjoyable to use, I use it because I have to, not because I want to Review Source DD Darshana D. General manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Sale force review" May 14, 2022 5.0 Pros This is good lead management tool to drive your business efficiently.. Cons Mobile app is good, but can be made more better Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.